CN102158491A - Voice call system and method thereof - Google Patents
Voice call system and method thereof Download PDFInfo
- Publication number
- CN102158491A CN102158491A CN2011100930079A CN201110093007A CN102158491A CN 102158491 A CN102158491 A CN 102158491A CN 2011100930079 A CN2011100930079 A CN 2011100930079A CN 201110093007 A CN201110093007 A CN 201110093007A CN 102158491 A CN102158491 A CN 102158491A
- Authority
- CN
- China
- Prior art keywords
- user
- customer service
- voice call
- voice
- interface
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The invention provides a voice call system and a method thereof, wherein a voice client is embedded into the game interface of an on-line game, and a voice control module is communicated with a game server, then a user can transmit voice information between two parties in real time while playing the on-line game without a communication device or instant communication client or without switching the game interface; furthermore, the customer service can invite or answer the important user which is playing game according to the on-line state, membership level, number of times of reflecting problem of the client through a special user list so that the problem that the user is not suitable to receive the voice service is solved and the waiting time of the special client can be reduced.
Description
Technical field
The present invention relates to the communications field, relate in particular to audio communication system and audio communication method that interior customer service of a kind of recreation on line and user directly carry out voice call.
Background technology
Online game (OnlineGame), claim again " online game ", be called for short " network game ", it is meant with the Internet to be transmission medium, with recreation carrier server and subscriber computer is processing terminal, with the game client software be the information interaction window be intended to realize amusement, leisure, exchange and obtain the individuality MMOG that just invents with suitable sustainability.
At present, the user of online game is more and more, and the problem that the certain user runs in playing on line need generally be to realize by text message or voice call service to contact staff's reflection of online game.
Traditional voice call service is mainly passed through communication apparatus (as mobile phone or base etc.) or instant communication client (as QQ, MSN etc.) realize, this voice call service normally separates with recreation, when sending voice call invitation, need open communication apparatus or switch to the instant communication client interface and realize voice call, cause the very big inconvenience of voice call; Secondly, the contact staff can't judge that whether game user is fit to accept the voice call service this moment, causes the voice call failure; Also have, when the user of reflection problem is a lot, these users need wait in line contact staff's voice call service, but can there be some special users among these users, for example: member's rank is than higher user, repeatedly reflect that the user of same problem and the problem voice service once of reflection cross the user that need follow up once more etc., the contact staff should at first provide the voice call service to these special users, and traditional voice call service needs these particular clients of manual sorting, and is very inconvenient.
Summary of the invention
The object of the present invention is to provide a kind of audio communication system and audio communication method, be applied to online game, need not, just can be implemented in interior customer service of online game and user and directly carry out voice call by communication apparatus or instant communication client.
For addressing the above problem, the present invention proposes a kind of audio communication system, is applied to online game, comprising:
Voice client, embed in user's the interface of described online game, realize that the game server of described interface by described online game directly sends voice call to customer service and invite, and accept or refuse the customer service that described game server transmits and invite to the voice call that described user sends;
Voice server comprises:
The customer service interface realizes that customer service sends voice call to the user and invites and receive the voice call invitation that the user sends to customer service;
Speech control module, communicate by letter with the game server of described online game, invite by the voice call that described game server transfer is all, if accepting customer service by described interface, the user invites to the voice call that described user sends, described speech control module starts described user's voice client by described game server, sets up customer service and is connected with described user's voice; If the user invites to the voice call that described user sends by the customer service of interface refusal, described speech control module finishes described voice call and invites.
Further, described customer service interface comprises the special user tabulates, and the customer service preferentially user in described special user's tabulation sends voice call invitation and accepts the voice call invitation that the user in described special user's tabulation sends to customer service.
Further, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
The present invention also provides a kind of audio communication method of using above-mentioned audio communication system, comprising:
Customer service is logined described voice server by described customer service interface, sends voice call to the user and invites;
Described voice call is invited and is sent to described game server through described speech control module;
Described game server is invited described voice call the interface that is sent to described user;
Invite if the user accepts described voice call by described interface, described speech control module starts described user's voice client by described game server, sets up customer service and is connected with described user's voice;
Invite if the user refuses described voice call by described interface, described speech control module finishes described voice call and invites.
Further, described customer service interface comprises special user's tabulation, and customer service is chosen the user and sent voice call invitation from described special user's tabulation.
Further, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
The present invention also provides a kind of audio communication method of using above-mentioned audio communication system, comprising:
The user logins described interface, sends voice call by described interface to customer service and invites;
Described voice call is invited and is sent to described speech control module through described game server;
Described speech control module is invited described voice call and is sent to described customer service interface;
Customer service is accepted described voice call by described customer service interface and is invited, and described speech control module starts described user's voice client by described game server, sets up described user and is connected with the voice of customer service.
Further, described customer service interface comprises special user's tabulation, and the voice call invitation that the user in described special user's tabulation sends is preferentially accepted in customer service.
Further, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
Further, interruption is invited in the voice call that causes sending to customer service if the user goes offline, and customer service sends voice call by described customer service interface to described user and invites, and sets up voice with described user again and is connected.
Compared with prior art, audio communication system of the present invention and audio communication method are more direct, by voice client being embedded in the interface of online game, speech control module is communicated by letter with game server, realized need not by communication apparatus or instant communication client, need not to switch interface, just can when the user plays online game, transmit bipartite voice messaging in real time; Further, customer service can be according to factors such as client's presence, member's rank, reflection problem number of times by special user tabulation, the responsible consumer of playing is invited or answered, solve the user and be not suitable for accepting the problem of voice service at this moment, and can reduce waiting service time of particular client.
Description of drawings
Fig. 1 is the audio communication system structural representation of the embodiment of the invention one;
Fig. 2 is the audio communication method schematic diagram of the embodiment of the invention two;
Fig. 3 is the audio communication method schematic diagram of the embodiment of the invention three.
Embodiment
Below in conjunction with the drawings and specific embodiments audio communication system and the audio communication method that the present invention proposes is described in further detail.
Embodiment one
The embodiment of the invention one proposes a kind of audio communication system, is applied to online game, and as shown in Figure 1, described audio communication system comprises:
Audio communication system of the present invention is more direct, by voice client being embedded in the interface of online game, speech control module is communicated by letter with game server, realized need not by communication apparatus or instant communication client, need not to switch interface, just can when playing online game, the user transmit the voice messaging between both sides' (user and customer service) in real time.
Optionally, described customer service interface 201 comprises special user's tabulation, the customer service preferentially user in described special user's tabulation sends voice call invitation and accepts the voice call invitation that the user in described special user's tabulation sends to customer service, wherein, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.By described special user's tabulation, customer service can be according to factors such as client's presence, member's rank, reflection problem number of times, the responsible consumer of playing is invited or answered, solve the user and be not suitable for accepting the problem of voice service at this moment, and can reduce waiting service time of particular client.
Embodiment two
The embodiment of the invention two also provides a kind of audio communication method of using above-mentioned audio communication system, please refer to Fig. 1 and Fig. 2, and described audio communication method comprises:
Customer service sends voice call to the user and invites by described customer service interface 201 login voice servers 20;
Described voice call is invited and is sent to described game server 10 through described speech control module 202;
Described game server 10 is invited described voice call the interface 11 that is sent to described user;
If described interface 11 is accepted described voice call and is invited, game server 10 feeds back to described speech control module 202 with described result, described speech control module 202 starts described user's voice client 21 by described game server 10, sets up customer service and is connected with described user's voice;
If the described voice call of described interface 11 refusals is invited, game server 10 feeds back to described speech control module 202 with described result, and described speech control module 202 finishes described voice call and invites.
Further, described customer service interface 201 comprises special user's tabulation, customer service is chosen the user and is sent voice call invitation from described special user's tabulation, wherein, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
The audio communication method of present embodiment need not by communication apparatus or instant communication client, just realized that customer service directly sends the operation that voice call is invited to the user in the recreation on line, particularly when customer interface is provided with the special user and tabulates, customer service can be according to factors such as client's presence, member's rank, reflection problem number of times by described special user tabulation, the responsible consumer of playing is invited or answered, solved the user and be not suitable for accepting the problem of voice service at this moment, and reduced particular client and wait service time.
Embodiment three
The embodiment of the invention three also provides a kind of audio communication method of using above-mentioned audio communication system, please refer to Fig. 1 and Fig. 3, and described audio communication method comprises:
User's logging in game interface 11 sends voice call by described interface 11 to customer service and invites;
Described voice call is invited and is sent to described speech control module 202 through described game server 10;
Described speech control module 202 is invited described voice call and is sent to described customer service interface 201;
Customer service is accepted described voice call by described customer service interface 201 and is invited, and described speech control module 202 starts described user's voice client 21 by described game server 10, sets up described user and is connected with the voice of customer service.
Further, described customer service interface comprises special user's tabulation, the voice call that the preferential user who accepts in described special user's tabulation of customer service sends is invited, wherein, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
Further, if the user invites interruption owing to the voice call that goes offline or other factors causes sending to customer service, customer service can send voice call to described user by described customer service interface and invite, and sets up voice with described user again and is connected.
The audio communication method of present embodiment need not by communication apparatus or instant communication client, need not to switch interface, just can be when the user plays online game, transmit the voice messaging between user and the customer service in real time, particularly when customer interface has the special user to tabulate, customer service can be answered the responsible consumer of playing according to factors such as client's presence, member's rank, reflection problem number of times by special user tabulation, reduces particular client and waits service time.
Obviously, those skilled in the art can carry out various changes and modification to invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (10)
1. an audio communication system is applied to online game, it is characterized in that, comprising:
Voice client, embed in user's the interface of described online game, realize that the game server of described interface by described online game directly sends voice call to customer service and invite, and accept or refuse the customer service that described game server transmits and invite to the voice call that described user sends;
Voice server comprises:
The customer service interface realizes that customer service sends voice call to the user and invites and receive the voice call invitation that the user sends to customer service;
Speech control module, communicate by letter with the game server of described online game, invite by the voice call that described game server transfer is all, if accepting customer service by described interface, the user invites to the voice call that described user sends, described speech control module starts described user's voice client by described game server, sets up customer service and is connected with described user's voice; If the user invites to the voice call that described user sends by the customer service of described interface refusal, described speech control module finishes described voice call and invites.
2. audio communication system as claimed in claim 1, it is characterized in that, described customer service interface comprises the special user tabulates, and the customer service preferentially user in described special user's tabulation sends voice call invitation and accepts the voice call invitation that the user in described special user's tabulation sends to customer service.
3. audio communication system as claimed in claim 2 is characterized in that, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
4. an application rights requires the audio communication method of 1 described audio communication system, it is characterized in that, comprising:
Customer service is logined described voice server by described customer service interface, sends voice call to the user and invites;
Described voice call is invited and is sent to described game server through described speech control module;
Described game server is invited described voice call the interface that is sent to described user;
Invite if the user accepts described voice call by described interface, described speech control module starts described user's voice client by described game server, sets up customer service and is connected with described user's voice;
Invite if the user refuses described voice call by described interface, described speech control module finishes described voice call and invites.
5. audio communication method as claimed in claim 4 is characterized in that, described customer service interface comprises special user's tabulation, and customer service is preferentially chosen the user and sent voice call invitation from described special user's tabulation.
6. audio communication method as claimed in claim 5 is characterized in that, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
7. an application rights requires the audio communication method of 1 described audio communication system, it is characterized in that, comprising:
The user logins described interface, sends voice call by described interface to customer service and invites;
Described voice call is invited and is sent to described speech control module through described game server;
Described speech control module is invited described voice call and is sent to described customer service interface;
Customer service is accepted described voice call by described customer service interface and is invited, and described speech control module starts described user's voice client by described game server, sets up described user and is connected with the voice of customer service.
8. audio communication method as claimed in claim 7 is characterized in that, described customer service interface comprises special user's tabulation, and the voice call invitation that the user in described special user's tabulation sends is preferentially accepted in customer service.
9. audio communication method as claimed in claim 8 is characterized in that, described special user tabulation is according to presence, member's rank, reflection problem number of times, one or more in the follow-up sort to the user once more.
10. audio communication method as claimed in claim 7, it is characterized in that, interruption is invited in the voice call that causes sending to customer service if the user goes offline, and customer service sends voice call by described customer service interface to described user and invites, and sets up voice with described user again and is connected.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011100930079A CN102158491A (en) | 2011-04-13 | 2011-04-13 | Voice call system and method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011100930079A CN102158491A (en) | 2011-04-13 | 2011-04-13 | Voice call system and method thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102158491A true CN102158491A (en) | 2011-08-17 |
Family
ID=44439673
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011100930079A Pending CN102158491A (en) | 2011-04-13 | 2011-04-13 | Voice call system and method thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102158491A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103347003A (en) * | 2013-06-19 | 2013-10-09 | 腾讯科技（深圳）有限公司 | Voice interconnection method, device and system |
| CN103442051A (en) * | 2013-08-22 | 2013-12-11 | 苏州辉游网络有限公司 | Game system based on voice communication |
| CN104771904A (en) * | 2015-03-25 | 2015-07-15 | 网易（杭州）网络有限公司 | Game voice transmission method, terminal, voice service module and game system |
| CN105389173A (en) * | 2014-09-03 | 2016-03-09 | 腾讯科技（深圳）有限公司 | Interface switching display method and device based on long connection tasks |
| CN109981447B (en) * | 2019-03-27 | 2021-08-24 | 金瓜子科技发展（北京）有限公司 | Message processing method, device and equipment |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101316301A (en) * | 2008-07-15 | 2008-12-03 | 杨海晨 | System and method for providing real-time and reliable multi-person speech interaction in network game |
| US20100029379A1 (en) * | 2008-07-31 | 2010-02-04 | International Games System Co., Ltd. | System and method of playing online or webpage games via instant messaging software |
| CN101763458A (en) * | 2008-12-24 | 2010-06-30 | 中国移动通信集团公司 | Method and device for realizing online game |
-
2011
- 2011-04-13 CN CN2011100930079A patent/CN102158491A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101316301A (en) * | 2008-07-15 | 2008-12-03 | 杨海晨 | System and method for providing real-time and reliable multi-person speech interaction in network game |
| US20100029379A1 (en) * | 2008-07-31 | 2010-02-04 | International Games System Co., Ltd. | System and method of playing online or webpage games via instant messaging software |
| CN101763458A (en) * | 2008-12-24 | 2010-06-30 | 中国移动通信集团公司 | Method and device for realizing online game |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103347003A (en) * | 2013-06-19 | 2013-10-09 | 腾讯科技（深圳）有限公司 | Voice interconnection method, device and system |
| WO2014201827A1 (en) * | 2013-06-19 | 2014-12-24 | Tencent Technology (Shenzhen) Company Limited | Systems and methods for voice communication |
| CN103347003B (en) * | 2013-06-19 | 2016-03-02 | 腾讯科技（深圳）有限公司 | A kind of Voice over Internet method, Apparatus and system |
| US9363300B2 (en) | 2013-06-19 | 2016-06-07 | Tencent Technology (Shenzhen) Company Limited | Systems and methods for voice communication |
| CN103442051A (en) * | 2013-08-22 | 2013-12-11 | 苏州辉游网络有限公司 | Game system based on voice communication |
| CN105389173A (en) * | 2014-09-03 | 2016-03-09 | 腾讯科技（深圳）有限公司 | Interface switching display method and device based on long connection tasks |
| CN105389173B (en) * | 2014-09-03 | 2020-08-04 | 腾讯科技（深圳）有限公司 | Interface switching display method and device based on long connection task |
| CN104771904A (en) * | 2015-03-25 | 2015-07-15 | 网易（杭州）网络有限公司 | Game voice transmission method, terminal, voice service module and game system |
| CN104771904B (en) * | 2015-03-25 | 2019-02-12 | 网易（杭州）网络有限公司 | Game voice transmission method, terminal, voice service module and game system |
| CN109981447B (en) * | 2019-03-27 | 2021-08-24 | 金瓜子科技发展（北京）有限公司 | Message processing method, device and equipment |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US10097689B2 (en) | System and methods for integrating short message service messaging with contact center applications | |
| CN106209592B (en) | WeChat customer service system and customer service message interaction method thereof | |
| US7188140B1 (en) | System and method for providing enhanced persistent communications | |
| CN101183961B (en) | Method and system for implementing multi-user voice session | |
| CN104780423B (en) | A kind of mobile terminal instant messaging is synchronized to the method and system of intelligent television | |
| CN102238284B (en) | Instant messaging method for mobile phone | |
| CN100556005C (en) | A kind of instant messaging session transferring method and system | |
| CN101834936A (en) | System and method for implementing instant communication by using mobile phone address book | |
| CN103475499A (en) | Voice intercom method and system based on internet teleconference | |
| CN102158491A (en) | Voice call system and method thereof | |
| CN102821215B (en) | Call processing method and seat terminal | |
| CN102388631A (en) | System and method for establishing session upon satisfaction of particular conditions | |
| CN102984334A (en) | Communication message leaving system and message leaving method | |
| CN110740161A (en) | system and method for adapting converged communication | |
| CN102196367B (en) | PPT service processing method, and device and system thereof | |
| CN101014051B (en) | Method, system and apparatus for realizing communication between users in network game | |
| CN103402033A (en) | Call seat single-skill distribution system and distribution method based on cloud computing | |
| CN102255897A (en) | IM (Instant Message) system and instant communication method based on WAP (Wireless Application Protocol) technology | |
| CN100442789C (en) | Method and system for realizing multiple way communication | |
| US20070117581A1 (en) | Systems and methods for providing push-to-talk to full-duplex voice internetworking | |
| WO2019023974A1 (en) | Communication control apparatus and method for multi-topic dialogue, and computer processing device | |
| CN102209063A (en) | Realization method of blank conversation, blank conversation server and terminal | |
| CN103905483A (en) | Audio and video sharing method, equipment and system | |
| CN102932564A (en) | Communication proxy device fused with VoIP/IM (Voice over Internet Protocol)/(Instant Messenger) and mobile communication technology and use method thereof | |
| CN100438509C (en) | Method for realizing unified information intelligent route and system thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20110817 |