CN102075496A - Method and system for transferring coloring ring back tone self-service to manual board in IP multimedia subsystem - Google Patents
Method and system for transferring coloring ring back tone self-service to manual board in IP multimedia subsystem Download PDFInfo
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- CN102075496A CN102075496A CN2009102235000A CN200910223500A CN102075496A CN 102075496 A CN102075496 A CN 102075496A CN 2009102235000 A CN2009102235000 A CN 2009102235000A CN 200910223500 A CN200910223500 A CN 200910223500A CN 102075496 A CN102075496 A CN 102075496A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42017—Customized ring-back tones
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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Abstract
The invention discloses a method for transferring coloring ring back tone self-service to a manual board for an IP multimedia subsystem (IMS) user. The method comprises the following steps that: the IMC user dials a coloring ring back tone self-service number, and selects and operates according to a prompt tone after receiving the coloring ring back tone self-service prompt tone; and when the IMS user selects a manual board service, a coloring ring back tone service server indicates a media server to play an interconnection prompt tone according to selection information, and controls media negotiation to be performed between the manual board and the IMS user to finish a call between the IMS user and the manual board. The invention also discloses a system for transferring the coloring ring back tone self-service to the manual board for the IMS user. By adopting the method and the system, various requirements of the IMS user can be realized by transferring the coloring ring back tone self-service to the manual board by the IMS user; and a better service can be provided for the IMS user.
Description
Technical field
The present invention relates to IP multimedia subsystem, IMS Ring Back Tone service field, relating to a kind of IP multimedia subsystem, IMS user CRBT of realizing more specifically changes the method and system of manual board from service.
Background technology
Ring Back Tone service is constantly popularized in the application in various fields, in IP multimedia subsystem, IMS (IMS) field that is just developing rapidly at present good application is arranged also, it is used and is referred to as the wideband multimedia Ring Back Tone service usually, be specially, when the calling subscriber calls out the called subscriber who signs Multimedia Ring Back Tone service, the calling subscriber can see or hear the multimedia color ring back tone that the called subscriber is provided with, and multimedia color ring back tone can be a video, also can be audio frequency.
IMS is one and is based upon on conversation initialized protocol (SIP) basis, merged data, voice and mobile network's system, it is the real time business on present universal mobile telecommunications system (UMTS) packet-switched domain, it with IP flexibly professional ability be planted among the mobile communication system, greatly enriched the content of mobile value-added service.IMS generally is made up of several parts such as session management and route class, database, service, support entity and chargings.
A kind of user is arranged from service business in the Ring Back Tone service, so-called service certainly is meant that system provides the user required service automatically, need not artificial participation.Concrete, the user can be linked into CRBT in service system by calling out specific number, according to voice suggestion, carry out professional signing and quit the subscription of, the ordering and be provided with etc. of CRBT bell sound; The user can manage Ring Back Tone service from service business easily by this, and can be when needed forward manual board to from service certainly, is that the user answers a question or transacting business by the customer service of operator.But, also do not realize in the IMS territory in the Ring Back Tone service at present from serving the scheme of changeing manual board.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of IMS of realization CRBT to change the method and system of manual board from service, make IMS user forward the manual board service to from service, realize IMS user's various demands quickly and easily, for IMS user provides better service by CRBT.
For achieving the above object, technical scheme of the present invention is achieved in that
The invention provides the method that a kind of IP multimedia subsystem, IMS user CRBT changes manual board from service, comprising:
IMS user dials CRBT from service number, receives CRBT behind the service prompts sound, operates selection according to prompt tone;
When IMS user selected the manual board service, server of color ring back tone service was play the prompt tone that continues according to selection information indication media server, and carries out media negotiation between control manual board and the IMS user, finishes the conversation of IMS user and manual board.
In the such scheme, described IMS user dials CRBT from service number, receives CRBT and comprises from the service prompts sound: IMS user sends call information to equipment of the core network under self, carries IMS user's media information in the call information; Described equipment of the core network is issued server of color ring back tone service with call information, triggers CRBT from service business on server of color ring back tone service; Server of color ring back tone service sends call information to media server, and IMS user and media server carry out media negotiation; Media server sends response to call information to server of color ring back tone service, and server of color ring back tone service sends to IMS user with response; IMS user sends acknowledge message to server of color ring back tone service, and server of color ring back tone service sends to media server with confirmation, and indicates the media server coloring ring back tone playing from the service prompts sound, and media server gives IMS user's coloring ring back tone playing from the service prompts sound.
In the such scheme, when described IMS user selects the manual board service, server of color ring back tone service comprises according to selection information indication media server playing alert tones: IMS user selects the manual board service according to CRBT from the service prompts sound, and selection information sent to server of color ring back tone service, server of color ring back tone service will select information to issue manual board via equipment of the core network under the manual board, manual board is replied idle information via equipment of the core network under the manual board and is given server of color ring back tone service, server of color ring back tone service is replied confirmation via equipment of the core network under the manual board and is given manual board, manual board is replied and is given server of color ring back tone service to the response of confirmation, server of color ring back tone service sends indication information indication media server and plays the prompt tone that continues, media server is replied the response of indication information and is given server of color ring back tone service, and plays the prompt tone that continues.
In the such scheme, carrying out media negotiation between described control IMS user and the manual board comprises: manual board sends the response of selecting information to server of color ring back tone service, carry the media information of manual board in the described response, server of color ring back tone service sends lastest imformation to IMS user, carry the media information of manual board, after IMS user and manual board carry out media negotiation, answer is given server of color ring back tone service to the affirmation of lastest imformation, carry the result of media negotiation, server of color ring back tone service is to the affirmation of manual board transmission to the response of selection information, carry the result of media negotiation, manual board and IMS user converse.
In the such scheme, further comprise: IMS user and manual board talk-through, after the manual board on-hook, manual board sends on-hook information to server of color ring back tone service, server of color ring back tone service is to the response of manual board answer to on-hook information, server of color ring back tone service sends call information to media server, beginning media server and IMS user's media negotiation, and server of color ring back tone service indication media server is given the caller playing alert tones; After IMS user's on-hook, IMS user sends on-hook information to server of color ring back tone service, server of color ring back tone service and media server call release, end of conversation.
The present invention also provides the system of a kind of IP multimedia subsystem, IMS user CRBT from manual board is changeed in service, comprising: IMS user terminal, IMS user kernel net equipment, manual board terminal, manual board equipment of the core network, server of color ring back tone service, media server; Wherein,
The IMS user terminal is used to dial CRBT from service number, selects the manual board service as required, and call information is sent to IMS user kernel net equipment;
IMS user kernel net equipment is used to receive the call information that the IMS user terminal sends, and analyzes CRBT from service number, and call information is sent to server of color ring back tone service, and the session route between server of color ring back tone service and the IMS user terminal is provided;
The manual board terminal is used for carrying out media negotiation with the IMS user terminal, converses with the IMS user terminal;
The manual board equipment of the core network is used to provide the session route between server of color ring back tone service and the manual board terminal;
Server of color ring back tone service is used to control the media negotiation between manual board terminal and the IMS user terminal, and the media negotiation between media server and the IMS user terminal is conversed IMS user terminal and manual board terminal;
Media server is play relevant prompt tone according to the instruction that server of color ring back tone service sends to the IMS user terminal.
In the such scheme, described server of color ring back tone service also is used to analyze the selection information of IMS user terminal, by the manual board equipment of the core network selection information is sent to the manual board terminal; Receive the idle information that artificial station terminal sends, send confirmation to the manual board terminal, and receive of the response of artificial station terminal confirmation; Send indication information to media server, the indication media server is play the prompt tone that continues.
In the such scheme, described server of color ring back tone service is further used for receiving the response to selection information that artificial station terminal sends, and the media information of artificial station terminal is carried in described response; Transmission carries the lastest imformation of manual board terminal media information to the IMS user terminal; After IMS user terminal and manual board terminal are carried out media negotiation, receive the affirmation to lastest imformation that artificial station terminal is replied, described affirmation carries the media negotiation result; To the affirmation of manual board terminal transmission to the response of selection information, described affirmation carries the media negotiation result.
In the such scheme, comprise that described relevant prompt tone comprises: CRBT finishes back IMS user from service prompts sound, continue prompt tone and the manual board service that are routed to the manual board terminal can proceed prompt tone from service.
This shows, realization IMS CRBT provided by the present invention changes the method and system of manual board from service, IMS user is by dialing CRBT from service number, to be transferred to the manual board service from service, and then handle the CRBT related service for the client by manual board, so, finish the CRBT setting with can making client's more convenient and quicker, promoted the IMS user experience, for IMS user provides better service.
Description of drawings
Fig. 1 changes the method realization flow schematic diagram of manual board from service for IMS CRBT among the present invention;
Fig. 2 changes the method specific implementation flow chart of manual board from service for IMS CRBT among the present invention;
Fig. 3 forms structural representation for the device that IMS CRBT among the present invention changes manual board from service.
Embodiment
Basic thought of the present invention is: IMS user dials CRBT from service number, on server of color ring back tone service, trigger CRBT from service business, the manual board service that server of color ring back tone service is selected according to IMS user, carry out media negotiation and conversation between control manual board and the IMS user, finish the required Ring Back Tone service of IMS user by manual board.
Below in conjunction with Fig. 1 and Fig. 2 implementation procedure of the present invention is described in detail, the present invention realizes that IMS user's CRBT from the method for serving the commentaries on classics manual board as shown in Figure 1 and Figure 2, specifically may further comprise the steps:
The specific implementation process of this step is shown in Fig. 2 step 21-step 23:
Step 21, IMS user UE_A makes a call, called number is that CRBT is from service number, UE_A sends call information invite to the equipment of the core network AS_A under self, carry the media information sdp_A of UE_A in the described call information, described media information mainly comprises: the IP address of transmitting terminal, port etc., thus being used for carrying out media negotiation converses;
Step 22-step 23, after AS_A receives the call information that UE_A sends, analyzing called number be CRBT from service number, just call information is issued server of color ring back tone service; Call information triggers CRBT from service business on server of color ring back tone service, server of color ring back tone service sends call information to media server, carries sdp_A among the described call information invite, and UE_A and media server carry out media negotiation.
The specific implementation process of this step is shown in step 24-step 29 among Fig. 2:
Step 24-step 26, media server sends response 200OK to call information invite to server of color ring back tone service, server of color ring back tone service sends 200OK to AS_A, AS_A sends to UE_A with 200OK, wherein, carry the media information sdp_CA that media server and UE_A consulted in the described response;
Step 27-step 29, UE_A sends acknowledge message Ack to AS_A, AS_A sends to server of color ring back tone service with Ack message, server of color ring back tone service sends to media server with Ack, and expression is to the affirmation of 200OK information, and indication media server coloring ring back tone playing is from the service prompts sound, media server gives the UE_A coloring ring back tone playing from the service prompts sound, UE_A operates selection according to prompt tone, after server of color ring back tone service is received selection information, handles according to selection information.
The specific implementation process of this step is shown in step 210～229:
Step 210-step 217, it is the manual board number that server of color ring back tone service is analyzed the current selection information of IMS user, then selection information is issued the affiliated equipment of the core network AS_B of manual board, AS_B issues selection information the terminal UE _ B of manual board correspondence, UE_B sends idle information 180 to AS_B, AS_B sends 180 message to server of color ring back tone service, server of color ring back tone service sends confirmation Prack to UE_B via AS_B, and UE_B replys via AS_B and gives server of color ring back tone service to the response of Prack;
Step 218-step 219 server of color ring back tone service sends indication information Info to media server, the indication media server is play the prompt tone that continues to UE_A, media server is replied and is given server of color ring back tone service to the response of Info, and plays the prompt tone that continues to UE_A;
Step 220-step 221, UE_B sends selecting the response 200OK of information to server of color ring back tone service via AS_B, carries the media information sdp_B of UE_B in the described response;
Step 222-step 223, after server of color ring back tone service is received the response of UE_B, illustrating that manual board can continue with IMS user has conversed, then send indication information Info to media server, the indication media server stops to play the prompt tone that continues, media server is replied and is given server of color ring back tone service to the response (200OK) of indication information, and stops to play the prompt tone that continues;
Step 224-step 225, server of color ring back tone service sends lastest imformation Update to AS_A, AS_A sends to UE_A with Update, described Update carries the media information sdp_B of UE_B, and the Update effect is that the information interaction between UE_A and the media server is updated to information interaction between UE_A and the UE_B;
Step 226-step 229, UE_A gives server of color ring back tone service via the affirmation 200OK that AS_A replys lastest imformation Update, and carry the sdp_AB as a result of media negotiation, server of color ring back tone service sends affirmation Ack to the response of selecting information via AS_B to UE_B, and carry sdp_AB, described is that UE_B sends selecting the response of information to server of color ring back tone service via AS_B to the response of selecting information; Converse between IMS user UE_A and the manual board UE_B.
Further, behind IMS user UE_A and manual board UE_B talk-through, manual board UE_B and IMS user UE_A on-hook respectively finishes call flow;
Manual board UE_B and the on-hook of IMS user UE_A difference finish the specific implementation process of conversation shown in step 230-step 247 among Fig. 2:
Step 230-step 239, UE_B sends on-hook information Bye via AS_B to server of color ring back tone service, and server of color ring back tone service is replied response 200OK to Bye via AS_B to UE_B; Server of color ring back tone service sends call information Re-invite to media server, beginning media server and IMS user's media negotiation, and described media consultation process is:
Media server is to the response 200OK of server of color ring back tone service answer to Re-invite, and carry the media information sdp_C ' of media server, server of color ring back tone service sends lastest imformation Update via AS_A to UE_A, and carries the medium sdp_C ' of media server; UE_A passes through the media negotiation with media server, to the response 200OK of server of color ring back tone service answer to Update, and carry the sdp_AC ' as a result of media negotiation, the acting as of described Update information: the information interaction between UE_A and the UE_B is updated to information interaction between UE_A and the media server.
Step 240-step 241, server of color ring back tone service sends indication information Info to media server, the indication media server is given the UE_A playing alert tones, media server is replied the response 200OK of server of color ring back tone service to Info message, and to the UE_A playing alert tones, the service of prompting UE_A manual board finishes, and UE_A can proceed from service.
Accordingly, step 242-step 247, UE_A sends Bye to AS_A, and AS_A sends Bye to server of color ring back tone service, and server of color ring back tone service sends Bye to media server, media server is to the response 200OK of server of color ring back tone service answer to Bye, and call release, server of color ring back tone service sends 200OK to AS_A, and call release, AS_A sends 200OK message to UE_A, and call release.
For realizing said method, the present invention also provides a kind of IP multimedia subsystem, IMS user CRBT of realizing to change the system of manual board from service, as shown in Figure 3, this system comprises: IMS user terminal 301, IMS user kernel net equipment 302, manual board terminal 303, manual board equipment of the core network 304, server of color ring back tone service 305 media servers 306 wherein
IMS user kernel net equipment 302, be used to receive the call information that IMS user terminal 301 sends, analyze CRBT from service number, call information is sent to server of color ring back tone service 305, the session route between server of color ring back tone service 305 and the IMS user terminal 301 is provided;
Manual board equipment of the core network 304 is used to provide the session route between server of color ring back tone service 305 and the manual board terminal 303;
Server of color ring back tone service 305 is used to control the media negotiation between manual board terminal 303 and the IMS user terminal 301, and the media negotiation between media server 306 and the IMS user terminal 301 is conversed IMS user terminal 301 and manual board terminal 303;
Server of color ring back tone service 305 also is used to analyze the selection information of IMS user terminal 301, by manual board equipment of the core network 304 selection information is sent to manual board terminal 303; Receive the idle information that artificial station terminal 303 sends, send confirmation, and receive the response of 303 pairs of confirmations of artificial station terminal to manual board terminal 303; Send indication to media server 306, indication media server 306 is play the prompt tone that continues.
Server of color ring back tone service 305 is further used for receiving the response to selection information that artificial station terminal 303 sends, and the media information of artificial station terminal 303 is carried in described response; Transmission carries the lastest imformation of manual board terminal 303 media informations to IMS user terminal 301; After IMS user terminal 301 carries out media negotiation with manual board terminal 303, receive the affirmation to lastest imformation that artificial station terminal 303 is replied, described affirmation carries the media negotiation result; To the affirmation that manual board terminal 303 sends the response of selecting information, described affirmation carries the media negotiation result.
Server of color ring back tone service 305 is further used for receiving the on-hook information that artificial station terminal 303 sends, to the response of manual board terminal 303 answers to on-hook information; Send call information to media server 306, the media negotiation of beginning media server 306 and IMS user terminal 301, indication media server 303 is given IMS user terminal 301 playing alert tones; Receive the on-hook information that IMS user terminal 301 sends, call release.
The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention, all any modifications of being done within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a multimedia subsystem, IMS user CRBT is characterized in that from serving the method for changeing manual board this method comprises:
IMS user dials CRBT from service number, receives CRBT behind the service prompts sound, operates selection according to prompt tone;
When IMS user selected the manual board service, server of color ring back tone service was play the prompt tone that continues according to selection information indication media server, and carries out media negotiation between control manual board and the IMS user, finishes the conversation of IMS user and manual board.
2. method according to claim 1 is characterized in that described IMS user dials CRBT from service number, receives CRBT and comprises from the service prompts sound:
IMS user sends call information to equipment of the core network under self, carries IMS user's media information in the call information; Described equipment of the core network is issued server of color ring back tone service with call information, triggers CRBT from service business on server of color ring back tone service;
Server of color ring back tone service sends call information to media server, and IMS user and media server carry out media negotiation; Media server sends response to call information to server of color ring back tone service, and server of color ring back tone service sends to IMS user with response; IMS user sends acknowledge message to server of color ring back tone service, and server of color ring back tone service sends to media server with confirmation, and indicates the media server coloring ring back tone playing from the service prompts sound, and media server gives IMS user's coloring ring back tone playing from the service prompts sound.
3. method according to claim 1 is characterized in that, when described IMS user selected the manual board service, server of color ring back tone service was play the prompt tone that continues according to selection information indication media server and comprised:
IMS user selects the manual board service according to CRBT from the service prompts sound, and selection information sent to server of color ring back tone service, server of color ring back tone service will select information to issue manual board via equipment of the core network under the manual board, manual board is replied idle information via equipment of the core network under the manual board and is given server of color ring back tone service, server of color ring back tone service is replied confirmation via equipment of the core network under the manual board and is given manual board, manual board is replied and is given server of color ring back tone service to the response of confirmation, server of color ring back tone service sends indication information indication media server and plays the prompt tone that continues, media server is replied the response of indication information and is given server of color ring back tone service, and plays the prompt tone that continues.
4. method according to claim 1 is characterized in that, carries out media negotiation between described control IMS user and the manual board and comprises:
Manual board sends the response of selecting information to server of color ring back tone service, carry the media information of manual board in the described response, server of color ring back tone service sends lastest imformation to IMS user, carry the media information of manual board, after IMS user and manual board carry out media negotiation, answer is given server of color ring back tone service to the affirmation of lastest imformation, carry the result of media negotiation, server of color ring back tone service is to the affirmation of manual board transmission to the response of selection information, carry the result of media negotiation, manual board and IMS user converse.
5. method according to claim 1 is characterized in that, this method further comprises:
IMS user and manual board talk-through, after the manual board on-hook, manual board sends on-hook information to server of color ring back tone service, server of color ring back tone service is to the response of manual board answer to on-hook information, server of color ring back tone service sends call information to media server, beginning media server and IMS user's media negotiation, server of color ring back tone service indication media server is given the caller playing alert tones;
After IMS user's on-hook, IMS user sends on-hook information to server of color ring back tone service, server of color ring back tone service and media server call release, end of conversation.
6. an IP multimedia subsystem, IMS user CRBT is from serving the system that changes manual board, it is characterized in that this system comprises: IMS user terminal, IMS user kernel net equipment, manual board terminal, manual board equipment of the core network, server of color ring back tone service, media server; Wherein,
The IMS user terminal is used to dial CRBT from service number, selects the manual board service as required, and call information is sent to IMS user kernel net equipment;
IMS user kernel net equipment is used to receive the call information that the IMS user terminal sends, and analyzes CRBT from service number, and call information is sent to server of color ring back tone service, and the session route between server of color ring back tone service and the IMS user terminal is provided;
The manual board terminal is used for carrying out media negotiation with the IMS user terminal, converses with the IMS user terminal;
The manual board equipment of the core network is used to provide the session route between server of color ring back tone service and the manual board terminal;
Server of color ring back tone service is used to control the media negotiation between manual board terminal and the IMS user terminal, and the media negotiation between media server and the IMS user terminal is conversed IMS user terminal and manual board terminal;
Media server is play relevant prompt tone according to the instruction that server of color ring back tone service sends to the IMS user terminal.
7. system according to claim 6 is characterized in that, described server of color ring back tone service also is used to analyze the selection information of IMS user terminal, by the manual board equipment of the core network selection information is sent to the manual board terminal; Receive the idle information that artificial station terminal sends, send confirmation to the manual board terminal, and receive of the response of artificial station terminal confirmation; Send indication information to media server, the indication media server is play the prompt tone that continues.
8. system according to claim 6 is characterized in that, described server of color ring back tone service is further used for receiving the response to selection information that artificial station terminal sends, and the media information of artificial station terminal is carried in described response; Transmission carries the lastest imformation of manual board terminal media information to the IMS user terminal; After IMS user terminal and manual board terminal are carried out media negotiation, receive the affirmation to lastest imformation that artificial station terminal is replied, described affirmation carries the media negotiation result; To the affirmation of manual board terminal transmission to the response of selection information, described affirmation carries the media negotiation result.
9. system according to claim 6 is characterized in that, described server of color ring back tone service is further used for receiving the on-hook information that artificial station terminal sends, to the response of manual board terminal answer to on-hook information; Send call information to media server, the media negotiation of beginning media server and IMS user terminal, the indication media server is given IMS user terminal playing alert tones; Receive the on-hook information that the IMS user terminal sends, call release.
10. system according to claim 6, it is characterized in that, this system comprises that described relevant prompt tone comprises: CRBT finishes back IMS user from service prompts sound, continue prompt tone and the manual board service that are routed to the manual board terminal can proceed prompt tone from service.
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| Application Number | Priority Date | Filing Date | Title |
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| CN200910223500.0A CN102075496B (en) | 2009-11-19 | 2009-11-19 | Method and system for transferring coloring ring back tone self-service to manual board in IP multimedia subsystem |
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| CN200910223500.0A CN102075496B (en) | 2009-11-19 | 2009-11-19 | Method and system for transferring coloring ring back tone self-service to manual board in IP multimedia subsystem |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9178825B2 (en) | 2012-12-05 | 2015-11-03 | Huawei Technologies Co., Ltd. | Data processing method and apparatus |
| CN112822334A (en) * | 2020-12-31 | 2021-05-18 | 咪咕音乐有限公司 | Video color ring previewing method, electronic equipment and storage medium |
| CN115767484A (en) * | 2022-11-07 | 2023-03-07 | 中国联合网络通信集团有限公司 | Call processing method, device, server, system and medium in customer service scene |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101222545A (en) * | 2007-12-28 | 2008-07-16 | 中国移动通信集团四川有限公司 | Call centre system adopting IVR preposition |
| CN101282357A (en) * | 2008-05-13 | 2008-10-08 | 深圳市前进动力科技有限公司 | Color ring supervisor implemented based on mobile terminal |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9178825B2 (en) | 2012-12-05 | 2015-11-03 | Huawei Technologies Co., Ltd. | Data processing method and apparatus |
| CN112822334A (en) * | 2020-12-31 | 2021-05-18 | 咪咕音乐有限公司 | Video color ring previewing method, electronic equipment and storage medium |
| CN115767484A (en) * | 2022-11-07 | 2023-03-07 | 中国联合网络通信集团有限公司 | Call processing method, device, server, system and medium in customer service scene |
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| CN102075496B (en) | 2014-05-07 |
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