CN101872452A - Vehicle after-sale service system and method thereof - Google Patents
Vehicle after-sale service system and method thereof Download PDFInfo
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- CN101872452A CN101872452A CN201010236971A CN201010236971A CN101872452A CN 101872452 A CN101872452 A CN 101872452A CN 201010236971 A CN201010236971 A CN 201010236971A CN 201010236971 A CN201010236971 A CN 201010236971A CN 101872452 A CN101872452 A CN 101872452A
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Abstract
The invention relates to a vehicle after-sale service system and a method thereof. The system comprises a vehicle after-sale server, and an electronic tag recognizing device, a client end and an information publishing module which are connected with the vehicle after-sale server. The method comprises the following steps: recognizing vehicle identities through electronic tags and automatically registering the vehicle identities in a computer system; recording service items and contents in the computer system; and recording and providing vehicle service information to the vehicle owner via the information publishing module according to the present service status of the vehicle. The vehicle after-sale service system and the method thereof realize intelligent recognition, overall-process computer monitoring and friendly customer interaction, can rapidly optimize the after-sale service process, improve the after-sale service environment, increase after-sale service contents, satisfy customer demands, optimize customer experiences, and then create a solution scheme for an information service platform suitable for 4S shop group after-sale service, thereby developing an own-brand after-sale service system and a service center system, establishing competitive advantages and winning victory in the future market.
Description
Technical field
The present invention relates to the vehicle after sale service, be specifically related to a kind of vehicle after-sale service system and method thereof.
Background technology
The conventional truck after sale service is carried out two-way interactive by StoreFront and salesman and car owner, realize vehicle maintenance, maintenance, transformation etc., its service log also mainly adopts paper document, even adopt the electronic data record, do not network yet, let alone utilize these data well and more value-added service further is provided, and concrete service procedure does not have effective monitoring yet.This conventional truck after sale service has following defective:
1, needs man-machine interactively, be not easy to automatic management;
2, maintain at vehicle, keep in repair, when transforming, the car owner is difficult to control vehicle condition at any time, can't give good interaction and experience and honorable impression.
Summary of the invention
The technical issues that need to address of the present invention are, how a kind of vehicle after-sale service system and method thereof are provided, can the Intelligent Recognition testing vehicle register, the automatic management service procedure also offers the client.
First technical matters of the present invention solves like this: make up a kind of vehicle post-sell service method, may further comprise the steps:
By electronic label identification testing vehicle register and registration automatically in computer system;
Record service item and content in computer system;
Record and vehicle service information is offered the car owner by information issuing module in computer system according to vehicle current service state.
According to method of servicing provided by the invention, the presentation mode of vehicle service information comprises: ㈠ initiatively sends; ㈡ is passive to be provided: according to the query statement that receives, described computer system sends it back vehicle service information the GPS navigation terminal of the Internet WEB client that sends described query statement, corresponding mobile phone or corresponding band wireless communication module.
According to method of servicing provided by the invention, described information issuing module includes, but are not limited to by speaker sound, display screen text demonstration and SMS vehicle service information be offered the car owner.
According to method of servicing provided by the invention, described vehicle service information comprises that current service progress, residue minute or each flow process corresponding component safeguard that the additional maintenance project of the contrast of anterior-posterior state or parameter or report or system evaluation score or increase replenish to determine.
According to method of servicing provided by the invention, described electronic tag is wireless radio frequency identification mark RFID or bar code or electronic barcode or infrared facility or blue-tooth device; The described computer system of different service points connects by computer network, realizes sharing with brand or with producer's service data.
Another technical matters of the present invention solves like this: make up a kind of vehicle after-sale service system, comprising:
Vehicle after sale service device and client thereof are positioned at vehicle after sale service point, are used to finish vehicle after sale service registration and process record;
The electronic label identification device is connected with described vehicle after sale service device, is used to discern the electronic tag that is arranged on vehicle or its auxiliary equipment;
Information issuing module is connected with described vehicle after sale service device, is used for providing vehicle current service information according to described registration and process record.
According to service system provided by the invention, also comprise:
Enquiry module is connected with described vehicle after sale service device, is used to the query statement that receives car owner's input or send.
According to service system provided by the invention, the described vehicle after sale service device of different service points connects by computer network; Described electronic label identification device is RFID plug-in reader or barcode recognizer or electronic barcode recognizer or infrared inductor or blue-tooth device.
According to service system provided by the invention, described auxiliary equipment is to be used to receive information on services and to send the band RFID identification label of query statement or the GPS navigation terminal of bar code or infrared transmitting device or blue-tooth device.
According to service system provided by the invention, it is loudspeaker, display screen, SMS platform, SMS module, general packet radio service GPRS module or Wireless Fidelity WI-FI module that described information issuing module includes, but are not limited to.
Vehicle after-sale service system provided by the invention and method thereof, adopt Intelligent Recognition, overall process computer monitoring and friendly customer interaction at vehicle after sale service point, make the convenient convenient service of enjoying giocoso of car owner, based on this simultaneously, for the user provides intimate service and honorable experience, further can optimize the after sale service flow process rapidly; Improve the after sale service environment, increase the after sale service content, meet customer need, optimize customer experience; Better keep customers, increase customer satisfaction degree.Can also be by integrating technology such as call-center technology, software information, make the information service platform solution that a cover is fit to the after sale service of 4S shop group, in more and more fierce competition, set up the competitive edge of oneself, set up the after-sales service system and the service centrosome system of Own Brand, on the future market, win.
Description of drawings
Further the present invention is described in detail below in conjunction with the drawings and specific embodiments:
Fig. 1 is a vehicle after-sale service system specific embodiment structural representation of the present invention;
Fig. 2 is a vehicle maintenance program circuit synoptic diagram in the system shown in Figure 1.
Embodiment
At first, inventive concept is described:
Utilize GPS, GPRS/ CDMA CDMA technology, call-center technology, computer software technology, technology of Internet of things to make up efficient, general, open car load sale, spare and accessory parts, after sale service, information feedback quaternity (4S) shop information service platform after sale: by being installed in porch, 4S shop, reach the data acquisition unit terminal of respectively maintaining station, the realization vehicle is reminded to the shop, information inquiry, automatically recognize the shop vehicle, data management, the maintenance progress queries, the platform of functions such as accounting management.To build an advanced IT application, to satisfy the modern 4S shop after-sale service management system of demands such as the Service Management of 4S shop, customer relation management.
The second, the key of the specific embodiment of the invention is described:
1, adopts RFID recognition technology identification testing vehicle register;
2, adopt computer system vehicle after sale service whole process to manage, and detailed process is carried out recording and tracking;
3, give car owner close friend's information on services by various convenient mutual channels;
Extra, comprising:
4, the GPS navigation terminal that provides specially by the vehicle after sale service, its inner integrated rfid electronic tag, mobile communication module, SMS module need only use this GPS navigation terminal can enjoy the honorable after sale VIP service of vehicle.Further this GPS navigation terminal also can integrated WI-FI module can also be authorized to login, enjoy various Additional Services in vehicle after sale service point WLAN (wireless local area network) coverage.
The 3rd, specific embodiment of the invention total system is described:
As shown in Figure 1, the specific embodiment of the invention is applied in a vehicle after sale service point, comprise the client 11 that the attendant of register office and repair and maintenance shop imports, be used to discern the RFID module of testing vehicle register, the vehicle after sale service backstage of data processing, storage and information on services issuing interface is provided, and the WEB client 12 in car owner's hand, GPS navigation terminal 13 and mobile phone 14.Described vehicle after sale service backstage comprises server and data acquisition thereof, processing, application module, also comprises call center and SMS platform, wherein:
1. call center: realize the various functions in call center, comprise automatic speech prompting, finish operation flow automatically, telephonograph, functions such as queuing automatically, incoming call bullet screen;
2. data acquisition, processing, application module: this module is the core of total system, realizes functions such as the access of vehicle identification terminal wireless, online enquiries, mobile phones enquiring, data storage, data processing, data forwarding, data management;
3. identification terminal: by being installed on the RFID identification label on the car, to advancing the shop vehicle and the maintenance process is discerned automatically.
At last, further specify the present invention in conjunction with concrete processing of vehicle maintenance in the specific embodiment of the invention system shown in Figure 3:
As shown in Figure 4, specific embodiment of the invention vehicle maintenance handling procedure specifically comprises:
401) discern RFID identification label on the vehicle automatically by porch RFID plug-in reader;
402) Customer Reception place staff initiatively receives the car owner according to identifying information, utilizes reception centre client registers service item and content;
403) by receiving user's navigation instruction?
Have, carry out data processing, carry out navigation Service; Otherwise continue to wait for and receive.
The above only is preferred embodiment of the present invention, and all equalizations of being done according to claim scope of the present invention change and modify, and all should belong to the covering scope of claim of the present invention.
Claims (10)
1. a vehicle post-sell service method is characterized in that, may further comprise the steps:
By electronic label identification testing vehicle register and registration automatically in computer system;
Record service item and content in computer system;
Record and vehicle service information is offered the car owner by information issuing module in computer system according to vehicle current service state.
2. according to the described vehicle post-sell service method of claim 1, it is characterized in that described information issuing module shows by speaker sound, display screen text and SMS offers the car owner with vehicle service information.
3. according to the described vehicle post-sell service method of claim 1, it is characterized in that, comprise also that according to the query statement that receives described computer system sends it back vehicle service information the GPS navigation terminal of the WEB client that sends described query statement, corresponding mobile phone or corresponding band wireless communication module.
4. according to the described vehicle post-sell service method of claim 1, it is characterized in that described vehicle service information comprises that current service progress, residue minute or each flow process corresponding component safeguard that the additional maintenance project of the contrast of anterior-posterior state or parameter or report or system evaluation score or increase replenish to determine.
5. according to the described vehicle post-sell service method of claim 1, it is characterized in that described electronic tag is RFID or bar code or electronic barcode or infrared facility or blue-tooth device; The described computer system of different service points connects by computer network.
6. a vehicle after-sale service system is characterized in that, comprising:
Vehicle after sale service device and client thereof are positioned at vehicle after sale service point, are used to finish vehicle after sale service registration and process record;
The electronic label identification device is connected with described vehicle after sale service device, is used to discern the electronic tag that is arranged on vehicle or its auxiliary equipment;
Information issuing module is connected with described vehicle after sale service device, is used for providing vehicle current service information according to described registration and process record.
7. according to the described vehicle after-sale service system of claim 6, it is characterized in that, also comprise:
Enquiry module is connected with described vehicle after sale service device, is used to the query statement that receives car owner's input or send.
8. according to the described vehicle after-sale service system of claim 6, it is characterized in that the described vehicle after sale service device of different service points connects by computer network; Described electronic label identification device is RFID plug-in reader or barcode recognizer or electronic barcode recognizer or infrared inductor or blue-tooth device.
9. according to the described vehicle after-sale service system of claim 6, it is characterized in that described auxiliary equipment is to be used to receive information on services and to send the band RFID identification label of query statement or the GPS navigation terminal of bar code or infrared transmitting device or blue-tooth device.
10. according to the described vehicle after-sale service system of claim 6, it is characterized in that described information issuing module comprises loudspeaker, display screen or SMS module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010236971A CN101872452A (en) | 2010-07-26 | 2010-07-26 | Vehicle after-sale service system and method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010236971A CN101872452A (en) | 2010-07-26 | 2010-07-26 | Vehicle after-sale service system and method thereof |
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| Publication Number | Publication Date |
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| CN101872452A true CN101872452A (en) | 2010-10-27 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201010236971A Pending CN101872452A (en) | 2010-07-26 | 2010-07-26 | Vehicle after-sale service system and method thereof |
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| CN (1) | CN101872452A (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103377408A (en) * | 2012-04-25 | 2013-10-30 | 航天数联信息技术（深圳）有限公司 | System and method for managing automobile information |
| CN103426069A (en) * | 2013-09-03 | 2013-12-04 | 佛山市明睿达科技有限公司 | Public customs declaration comprehensive service platform on basis of Internet information technique |
| CN104346733A (en) * | 2013-07-23 | 2015-02-11 | 福特全球技术公司 | System and method of providing personalized dealership service |
| CN105164718A (en) * | 2013-05-03 | 2015-12-16 | 罗伯特·博世有限公司 | Information system and method for processing information, in particular for assisting work in a motor vehicle repair shop |
| CN103747092B (en) * | 2014-01-17 | 2017-01-25 | 深圳市凯伦圣科技有限公司 | Vehicle after-sale management system and method |
| CN106502153A (en) * | 2016-11-04 | 2017-03-15 | 合肥天讯亿达光电技术有限公司 | A kind of car after-sale service management system |
| CN109949052A (en) * | 2019-03-15 | 2019-06-28 | 山东省农业机械科学研究院 | Agricultural equipment after-sale service system based on SBOM data management |
| CN113408756A (en) * | 2021-06-18 | 2021-09-17 | 杭州闪援车管家汽车服务有限公司 | Pipe inspection system for automobile washing maintenance |
-
2010
- 2010-07-26 CN CN201010236971A patent/CN101872452A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103377408A (en) * | 2012-04-25 | 2013-10-30 | 航天数联信息技术（深圳）有限公司 | System and method for managing automobile information |
| CN105164718A (en) * | 2013-05-03 | 2015-12-16 | 罗伯特·博世有限公司 | Information system and method for processing information, in particular for assisting work in a motor vehicle repair shop |
| CN104346733A (en) * | 2013-07-23 | 2015-02-11 | 福特全球技术公司 | System and method of providing personalized dealership service |
| CN103426069A (en) * | 2013-09-03 | 2013-12-04 | 佛山市明睿达科技有限公司 | Public customs declaration comprehensive service platform on basis of Internet information technique |
| CN103747092B (en) * | 2014-01-17 | 2017-01-25 | 深圳市凯伦圣科技有限公司 | Vehicle after-sale management system and method |
| CN106502153A (en) * | 2016-11-04 | 2017-03-15 | 合肥天讯亿达光电技术有限公司 | A kind of car after-sale service management system |
| CN109949052A (en) * | 2019-03-15 | 2019-06-28 | 山东省农业机械科学研究院 | Agricultural equipment after-sale service system based on SBOM data management |
| CN113408756A (en) * | 2021-06-18 | 2021-09-17 | 杭州闪援车管家汽车服务有限公司 | Pipe inspection system for automobile washing maintenance |
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Application publication date: 20101027 |