CN101841544A - Method and system for network television service management and service quality management node - Google Patents

Abstract

The invention discloses a method and a system for network television service management and a service quality management node in order to overcome the technical defect that in the prior art, the IPTV service index cannot be automatically measured. The method includes the steps that: an SQM node is set in an IP network; the connection between an IPTV terminal and the SQM node is established via the IP network; the SQM node sends a control command to the IPTV terminal; the IPTV terminal submits the local performance data of the IPTV network acquired within a preset period of time to the SQM node; the SQM node acquires the evaluation parameters of IPTV service; the SQM node judges whether the evaluation parameters deviate from the preset evaluation index of the IPTV service, and if yes, warning information is submitted. Compared with the prior art, the invention is highly applicable and practical for the user behavior analysis of an IPTV system, the cost is saved, and moreover, the acquisition of data from devices closest to users is closest to the actual use experience.

Description

TV service management method and system, Service Quality Management node

Technical field

The present invention relates to Web TV (IPTV) technology, relate in particular to a kind of TV service management method and system, and a kind of Service Quality Management node.

Background technology

Web TV (IPTV) utilizes computer or set-top box (STB) to add the TV terminal and finishes functions such as receiving video program program request, video broadcasting and surfing on the net, it adopts video compression technology efficiently, make the video flowing transmission bandwidth that view reception effect near DVD (the video flowing transmission bandwidth of DVD needs 3Mb/s usually) can be arranged when 800Kb/s, to carry out video class professional as net cast on the internet, very video request program at a distance from now on, the program source making waits has very strong advantage, is a brand-new technology.

For IPTV operator, when abundant business and programme content were provided, how managing I PTV network how further understood user's watching habit, hobby etc., to improving the operation level, optimizing business tine etc. crucial effects is all arranged.

Service Quality Management (SQM) system is with helping the system of the managing I PTV of operator network, the index of the SQM system professional aspect of main analyzing IP TV, the QoS level of monitoring IPTV network, when descending appears in service quality, in time notify the attendant to solve service quality problem, the SQM system can also help operator's analysis user behavior simultaneously, offers help for operator commences business better.

IPTV performance of services data such as audience ratings are to estimate the important indicator of a channel or program pouplarity, such as eliminating the lower program of pouplarity, keep the higher program (hot programs) of pouplarity by the audience ratings of grasping program or channel.

IPTV operational indicators such as audience ratings generally need obtain by manual measurement, particularly in traditional radio and television or satellite television, this manual measurement method is the wasting manpower and material resources not only, and the operational indicator of artificial calculating acquisition is often inaccurate and sample rate is lower, can only obtain the operational indicator of certain time point, be necessary to propose new technology and improved.

Summary of the invention

Technical problem to be solved by this invention is that a kind of TV service management method and system need be provided, to overcome the technological deficiency that the IPTV operational indicator can't be measured automatically in the prior art.

In order to solve the problems of the technologies described above, the invention provides a kind of TV service management method, comprising:

One Service Quality Management (SQM) node is set in IP network;

One or more Web TVs (IPTV) terminal in the described IP network and described SQM node are set up link by described IP network;

Described SQM node issues control command to described IPTV terminal;

Described IPTV terminal is gathered in the Preset Time section IPTV network in the performance data of this locality according to the described control command that issues, and described performance data is reported described SQM node;

After described SQM node is received described performance data, obtain the evaluating of IPTV business;

Described SQM node judges whether described evaluating departs from the evaluation index of default described IPTV business, is report and alarm information then.

Wherein, described control command comprises the report cycle of the described performance data of the described IPTV terminal to report of indication and reports protocol type.

Wherein, described IPTV terminal is according to the described protocol type that reports, and described performance data reported described SQM node in described report cycle; The described protocol type that reports comprises HTML (Hypertext Markup Language) or file transfer protocol (FTP).

Wherein, described IPTV terminal adopts random algorithm to calculate the time point that reports that obtains to report described performance data in described report cycle.

Wherein, described IPTV business comprises IPTV channel or program.

Wherein, described evaluating comprise following content one of them or several:

The audience ratings of described IPTV channel or program, request success rate, average packet loss ratio, average jitter rate and average frame loss rate.

Wherein, after described SQM node is received described performance data, obtain the step of described evaluating, comprising:

Described SQM node receive described IPTV channel or program take duration, data report zero-time and data to report the termination time, obtain the described audience ratings of described IPTV channel or program.

In order to solve the problems of the technologies described above, the present invention also provides a kind of TV service management system, comprises one or more Web TVs (IPTV) terminal in a Service Quality Management (SQM) node and the IP network, wherein:

Described SQM node, be arranged in the described IP network, link by described IP network foundation with described IPTV terminal, be used for issuing control command to described IPTV terminal, receive the performance data of described IPTV terminal to report, obtain the evaluating of IPTV business according to described performance data, and judge whether described evaluating departs from the evaluation index of default described IPTV business, if, report and alarm information then;

Described IPTV terminal is used for gathering in the Preset Time section IPTV network in the described performance data of this locality according to the described control command that issues, and reports described performance data to described SQM node.

Wherein, the described control command that described SQM node issues comprises the report cycle of the described performance data of the described IPTV terminal to report of indication and reports protocol type.

Wherein, described IPTV terminal is used for according to the described protocol type that reports, and described performance data is reported described SQM node in described report cycle; The described protocol type that reports comprises HTML (Hypertext Markup Language) or file transfer protocol (FTP).

Wherein, described IPTV terminal is used to adopt random algorithm to calculate the time point that reports that obtains to report described performance data in described report cycle.

Wherein, described SQM node is used for obtaining according to described performance data the evaluating of IPTV channel or program.

Wherein, described SQM node is used to obtain described IPTV channel or program content as described below one of them or several evaluatings:

The audience ratings of described IPTV channel or program, request success rate, average packet loss ratio, average jitter rate and average frame loss rate.

Wherein, described SQM node be used for according to described IPTV channel or program take duration, data report zero-time and data to report the termination time, obtain the audience ratings of described IPTV channel or program.

Another technical problem to be solved by this invention is that a kind of Service Quality Management node need be provided, to overcome the technological deficiency that the IPTV operational indicator can't be measured automatically in the prior art.

In order to solve the problems of the technologies described above, the invention provides a kind of Service Quality Management node, it is characterized in that, be arranged in the IP network, comprise link module, issue module, receiver module, acquisition module, judge module and reporting module, wherein:

Link module is used for linking by described IP network foundation with the IPTV terminal;

Issue module, be used for issuing control command to described IPTV terminal;

Receiver module is used to receive the performance data of described IPTV terminal to report;

Acquisition module is used for the evaluating according to described performance data acquisition IPTV business;

Judge module is used to judge whether described evaluating departs from the evaluation index of default described IPTV business; And

Reporting module, when being used for described judge module and judging described evaluating and depart from institute's evaluation index, report and alarm information.

Wherein, describedly issue the described control command that module issues, comprise the report cycle of the described performance data of the described IPTV terminal to report of indication and report protocol type.

Compared with prior art, the networking mode of one embodiment of the present of invention direct link setup on IP network by a SQM node and STB, solved IPTV the whole network user and watched that the IPTV business is the technical problem of automatic statistical performance data and evaluating, and can carry out the IPTV service management according to the performance data and the evaluating of automatic statistics, user behavior analysis to the IPTV system has extensive applicability and practical value, not only save cost, and obtain data from the immediate equipment of user and also experience near real user.

Other features and advantages of the present invention will be set forth in the following description, and, partly from specification, become apparent, perhaps understand by implementing the present invention.Purpose of the present invention and other advantages can realize and obtain by specifically noted structure in specification, claims and accompanying drawing.

Description of drawings

Accompanying drawing is used to provide further understanding of the present invention, and constitutes the part of specification, is used from explanation the present invention with embodiments of the invention one, is not construed as limiting the invention.In the accompanying drawings:

Fig. 1 is the business management method schematic flow sheet of the embodiment of the invention one;

Fig. 2 is a STB information gathering network diagram among the described embodiment of Fig. 1;

Fig. 3 a and Fig. 3 b are the business management method schematic flow sheet of application example of the present invention;

Fig. 4 is the composition schematic diagram of a kind of Service Quality Management node of the embodiment of the invention two.

Embodiment

Describe embodiments of the present invention in detail below with reference to the drawings and Examples accompanying drawing, how the application technology means solve technical problem to the present invention whereby, and the implementation procedure of reaching technique effect can fully understand and implements according to this.

At first, if do not conflict, each feature among the embodiment of the invention and the embodiment can mutually combine, all within protection scope of the present invention.In addition, can in computer system, carry out in the step shown in the flow chart of accompanying drawing such as a set of computer-executable instructions, and, though there is shown logical order in flow process, but in some cases, can carry out step shown or that describe with the order that is different from herein.

Core concept of the present invention is SQM node (as a SQM server) to be set make that the SQM system can be by this SQM node in IP network, by the unified performance data of gathering and analyze IPTV terminal to report such as the whole network set-top box (STB) or computer in the default same time period of IP network (for a plurality of IPTV terminals, is the performance data in the same time period of presetting; For an IPTV terminal, be the performance data in the section of presetting sometime), obtain the IPTV performance of services data such as user watched rate of this time period channel or program, help operator to understand user's rating demand and hobby.The SQM node wherein is set in IP network, the SQM address of node is set on STB automatically.

Embodiment one, business management method of the present invention

IPTV terminal in the present embodiment is example with STB, as shown in Figure 1, mainly comprises the steps:

Step S110, a STB in the whole network (IP network) and a SQM node that is provided with in IP network pass through the IP network link setup, set up STB information gathering network as shown in Figure 2;

Step S120, the SQM node issues control command by this IP network to the whole network STB, this control command comprises that indication STB reports the report cycle of performance data and reports protocol type, and the protocol type that reports wherein comprises HTTP(Hypertext Transport Protocol) or file transfer protocol (FTP) (FTP);

Step S130, the whole network STB gathers the performance data of interior IPTV network of default same time period in this locality, and initiatively pass through HTTP(Hypertext Transport Protocol) or file transfer protocol (FTP) protocol types such as (FTP) reports performance data to the SQM node according to this control command, those performance datas can embody user's viewing behavior;

Present embodiment is the IPTV business with the television channel, STB reports the performance data of SQM node in this step, comprises one or more the combination in the following critical data: channel inserts request number of times, channel and inserts that number of success, channel insert average duration, channel takies duration, multicast packet loss rate, average jitter, maximum jitter and key frame frame loss rate;

Step S140, after receiving the performance data that all STB report, the SQM node obtains the evaluating of IPTV business, and wherein this evaluating comprises one or more the combination in the following content: the audience ratings of channel, request success rate, average packet loss ratio, average jitter rate and average frame loss rate etc.;

Particularly, the SQM node request success rate of calculating this channel according to the request number of times and the number of success of channel (channel inserts number of success/channel and inserts request number of times); Obtain the packet loss mean value of this channel according to performance data, with the average packet loss ratio of this packet loss mean value as this channel; Obtain the jitter rate mean value of this channel according to performance data, with the average jitter rate of this packet loss mean value as this channel; Obtain the frame loss rate mean value of this channel according to performance data, with the average frame loss rate of this frame loss rate mean value as this channel;

The computational process of above-mentioned audience ratings is as follows:

Receive the performance data that all STB report in the set time after, the SQM node removes the channel switch data to each channel, and this channel switch data is that the time scale that takies is very little, can be considered as invalid data because user's switching channels produces; Statistics is watched the validated user of this channel (or program) again, because a user may watch a lot of channels (or program) in a period of time, so can obtain audience ratings according to expression formula as follows (1):

$\frac{\underset{i=1}{\overset{N}{\mathrm{\Σ}}}\frac{\mathrm{SUM}{\left(\mathrm{OccuTime}\right)}_i}{{\mathrm{StartTime}}_i-{\mathrm{EndTime}}_i}}{\underset{i=1}{\overset{N}{\mathrm{\Σ}}}i}$ Formula (1)

Wherein,

I represents the whole network STB sequence number (perhaps user's sequence number), 1＜=i＜=N;

SUM (OccuTime) _iThe channel of expression user i takies duration (for program, then taking duration for program);

StartTime _iThe data of expression user i report zero-time;

EndTime _iThe data of expression user i report the termination time;

$\frac{\mathrm{SUM}{\left(\mathrm{OccuTime}\right)}_i}{{\mathrm{StartTime}}_i-{\mathrm{EndTime}}_i}$ Coefficient is compared in taking of expression user i;

Step S150, SQM node judge whether this evaluating departs from the evaluation index of default IPTV business, are then to the reporting of user warning information, notify the user to handle.

In other embodiments of the invention, also can be objects of statistics (being that the IPTV business is program) with the program, obtain the evaluating of program, and judge whether the evaluating of program departs from the evaluation index of default IPTV business.When the evaluating of judging program departs from the evaluation index of default IPTV business,, notify the user to handle to the reporting of user warning information.

In other embodiments of the invention, the STB in embodiment illustrated in fig. 1 also can be IPTV terminals such as computer, and certainly, technical scheme of the present invention is equally applicable to handle simultaneously the application of all kinds IPTV terminal.

Technical solution of the present invention obtains the evaluating of program, and judges whether the evaluating of program departs from the evaluation index of default IPTV business.When the evaluating of judging program departs from the evaluation index of default IPTV business,, notify the user to handle to the reporting of user warning information.

The networking mode of technical solution of the present invention direct link setup on IP network by SQM node and STB, solved IPTV the whole network user and watched that the IPTV business is the technical problem of automatic statistical performance data and evaluating, and can carry out the IPTV service management according to the performance data and the evaluating of automatic statistics, help the better specified services strategy of operator, improve the service quality of IPTV business.

Application example one, a kind of IPTV business management method shown in Fig. 3 a and Fig. 3 b, mainly comprises the steps:

Step S301 realizes agent functionality on STB, this agent functionality can receive the control command that SQM issues, and this control command comprises that indication STB reports the report cycle of performance data and reports protocol type;

Step S302 is provided with a SQM node and starts and monitors in IP network;

Step S303, the STB of SQM node and the whole network is by the IP network link setup;

Step S304 after the SQM node is received the handshake information of STB, issues report cycle and reports protocol command;

Step S305, STB start timer after receiving the report cycle that the SQM node issues and reporting protocol command, and this timer is used to write down this report cycle;

Step S306, STB collect the performance data in the current report cycle, when the time of timer arrives, the performance data in the current report cycle are sent to the SQM node;

This report cycle can regard that also STB collects the collection cycle of performance data as, be minimum particle size preferably with 10 minutes, also can be 10 minutes integral multiple,, be convenient to arrangement and analysis that the SQM node carries out performance data such as 10,20,30,40,50 or 60 minutes or the like;

Preferably, each STB reports the time point that reports of performance data in report cycle, adopts random algorithm to calculate, rather than all STB report the performance data of own collection at synchronization, avoids causing the concurrent load of network on the SQM node; Certainly, other also can be to obtain to report time point to avoid the appearance of the concurrent load of network by other modes in using;

Step S307, receive the performance data that STB reports on the SQM node after, be that minimum particle size records performance data in the one database tables of original record with 10 minutes;

Step S308, the SQM node is that dimension is carried out data and gathered to the performance data that reports with channel-time, obtains summarized results, and this summarized results is recorded in the summary sheet, makes things convenient for the user by the client query historical data;

Step S309, SQM node calculate audience ratings, request success rate, average packet loss ratio, average jitter rate, on average lose hardwood rate and insert evaluating such as success rate and record in the evaluating storehouse;

Step S310, SQM node judge above-mentioned audience ratings, request success rate, average packet loss ratio, average jitter rate, on average lose hardwood rate and insert audience ratings index that whether evaluatings such as success rate departed from local preservation respectively, request success rate index, average packet loss ratio index, average jitter rate index, on average lose hardwood rate index and insert evaluation indexes such as success rate index;

Step S311 has departed from relevant evaluating index (having departed from average packet loss ratio index etc. such as average packet loss ratio) when having judged evaluating, then generates warning information and reports the user by client, notifies the user to handle.

Embodiment two, a kind of Service Quality Management node

Service Quality Management node 400 in the present embodiment is arranged in the IP network, and as shown in Figure 4, it mainly comprises link module 410, issues module 420, receiver module 430, acquisition module 440, judge module 450 and reporting module 460, wherein:

Link module 410 is used for linking by this IP network foundation with the IPTV terminal;

Issue module 420, be used for issuing control command to described IPTV terminal 500;

Receiver module 430 is used to receive the performance data that this IPTV terminal 500 reports;

Acquisition module 440 links to each other with this receiver module 430, is used for obtaining according to described performance data the evaluating of IPTV business;

Judge module 450 links to each other with this acquisition module 440, is used to judge whether described evaluating departs from the evaluation index of default described IPTV business; And

Reporting module 460 links to each other with this judge module 450, when being used for described judge module and judging described evaluating and depart from institute's evaluation index, and report and alarm information.

Above-mentionedly issue the described control command that module 420 issues, comprise that the described IPTV terminal 500 of indication reports the report cycle of described performance data and reports protocol type.

In sum, technical scheme of the present invention obtains the evaluating of IPTV business by the performance data of collecting STB, and the user behavior analysis of IPTV system is had extensive applicability and practical value.

The networking more complicated of IPTV system if the performance data of obtaining the whole network IPTV for existing monitoring technique, all is to obtain by some probes are set, not only dispose complexity, and cost is very high in network node.

The present invention collects the performance data of the STB that the whole network existed by IP network, only both can collect the most of performance data of IPTV of the whole network by increasing a SQM node, not only save cost, and obtain data from the immediate equipment of user and also experience near real user.

Technical scheme of the present invention is by the distinctive digital technology of IPTV network, collect performance data by STB, those performance datas can embody user's viewing behavior, and by evaluatings such as SQM node calculating audience ratings, not only can save cost, and calculate accurately, satisfied inquiry different time sections (minute, hour, day, the moon etc.) evaluating also satisfies the demand of IPTV operator to business reorganization simultaneously.

Those skilled in the art should be understood that, above-mentioned each module of the present invention or each step can realize with the general calculation device, they can concentrate on the single calculation element, perhaps be distributed on the network that a plurality of calculation element forms, alternatively, they can be realized with the executable program code of calculation element, thereby, they can be stored in the storage device and carry out by calculation element, perhaps they are made into each integrated circuit modules respectively, perhaps a plurality of modules in them or step are made into the single integrated circuit module and realize.Like this, the present invention is not restricted to any specific hardware and software combination.

Though the disclosed execution mode of the present invention as above, the execution mode that described content just adopts for the ease of understanding the present invention is not in order to limit the present invention.Technical staff in any the technical field of the invention; under the prerequisite that does not break away from the disclosed spirit and scope of the present invention; can do any modification and variation what implement in form and on the details; but scope of patent protection of the present invention still must be as the criterion with the scope that appending claims was defined.

Claims (16)

1. a TV service management method is characterized in that, comprising:

One Service Quality Management (SQM) node is set in IP network;

One or more Web TVs (IPTV) terminal in the described IP network and described SQM node are set up link by described IP network;

Described SQM node issues control command to described IPTV terminal;

Described IPTV terminal is gathered in the Preset Time section IPTV network in the performance data of this locality according to the described control command that issues, and described performance data is reported described SQM node;

After described SQM node is received described performance data, obtain the evaluating of IPTV business;

Described SQM node judges whether described evaluating departs from the evaluation index of default described IPTV business, is report and alarm information then.

2. method according to claim 1 is characterized in that:

Described control command comprises the report cycle of the described performance data of the described IPTV terminal to report of indication and reports protocol type.

3. method according to claim 2 is characterized in that:

Described IPTV terminal is according to the described protocol type that reports, and described performance data reported described SQM node in described report cycle;

Wherein, the described protocol type that reports comprises HTML (Hypertext Markup Language) or file transfer protocol (FTP).

4. method according to claim 3 is characterized in that:

Described IPTV terminal adopts random algorithm to calculate the time point that reports that obtains to report described performance data in described report cycle.

5. method according to claim 1 is characterized in that:

Described IPTV business comprises IPTV channel or program.

6. method according to claim 5 is characterized in that, described evaluating comprise following content one of them or several:

The audience ratings of described IPTV channel or program, request success rate, average packet loss ratio, average jitter rate and average frame loss rate.

7. method according to claim 6 is characterized in that, after described SQM node is received described performance data, obtains the step of described evaluating, comprising:

Described SQM node receive described IPTV channel or program take duration, data report zero-time and data to report the termination time, obtain the described audience ratings of described IPTV channel or program.

8. a TV service management system is characterized in that, comprises one or more Web TVs (IPTV) terminal in a Service Quality Management (SQM) node and the IP network, wherein:

Described SQM node, be arranged in the described IP network, link by described IP network foundation with described IPTV terminal, be used for issuing control command to described IPTV terminal, receive the performance data of described IPTV terminal to report, obtain the evaluating of IPTV business according to described performance data, and judge whether described evaluating departs from the evaluation index of default described IPTV business, if, report and alarm information then;

Described IPTV terminal is used for gathering in the Preset Time section IPTV network in the described performance data of this locality according to the described control command that issues, and reports described performance data to described SQM node.

9. system according to claim 8 is characterized in that:

The described control command that described SQM node issues comprises the report cycle of the described performance data of the described IPTV terminal to report of indication and reports protocol type.

10. system according to claim 9 is characterized in that:

Described IPTV terminal is used for according to the described protocol type that reports, and described performance data is reported described SQM node in described report cycle;

Wherein, the described protocol type that reports comprises HTML (Hypertext Markup Language) or file transfer protocol (FTP).

11. system according to claim 10 is characterized in that:

Described IPTV terminal is used to adopt random algorithm to calculate the time point that reports that obtains to report described performance data in described report cycle.

12. system according to claim 8 is characterized in that:

Described SQM node is used for obtaining according to described performance data the evaluating of IPTV channel or program.

13. system according to claim 12 is characterized in that:

Described SQM node is used to obtain described IPTV channel or program content as described below one of them or several evaluatings:

The audience ratings of described IPTV channel or program, request success rate, average packet loss ratio, average jitter rate and average frame loss rate.

14. system according to claim 13 is characterized in that:

Described SQM node be used for according to described IPTV channel or program take duration, data report zero-time and data to report the termination time, obtain the audience ratings of described IPTV channel or program.

15. a Service Quality Management node is characterized in that, is arranged in the IP network, comprise link module, issue module, receiver module, acquisition module, judge module and reporting module, wherein:

Link module is used for linking by described IP network foundation with the IPTV terminal;

Issue module, be used for issuing control command to described IPTV terminal;

Receiver module is used to receive the performance data of described IPTV terminal to report;

Acquisition module is used for the evaluating according to described performance data acquisition IPTV business;

Judge module is used to judge whether described evaluating departs from the evaluation index of default described IPTV business; And

Reporting module, when being used for described judge module and judging described evaluating and depart from institute's evaluation index, report and alarm information.

16. Service Quality Management node according to claim 15 is characterized in that:

Describedly issue the described control command that module issues, comprise the report cycle of the described performance data of the described IPTV terminal to report of indication and report protocol type.

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