CN101834887A - Internet-based method and system for providing remote service for mobile terminal - Google Patents
Internet-based method and system for providing remote service for mobile terminal Download PDFInfo
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- CN101834887A CN101834887A CN201010133791.7A CN201010133791A CN101834887A CN 101834887 A CN101834887 A CN 101834887A CN 201010133791 A CN201010133791 A CN 201010133791A CN 101834887 A CN101834887 A CN 101834887A
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Abstract
The invention discloses an Internet-based method for providing remote service for a mobile terminal. The mobile terminal comprises a human-computer interaction interface used for displaying n information and functions per se. A personal computer is connected with the mobile terminal, and the personal computer obtains the control power to the mobile terminal. Meanwhile, the personal computer is controlled by a remote service center of an internet, so the service center can control the mobile terminal by the personal computer. Therefore, the services such as the program loading and installation of the mobile terminal, system maintenance and updating, usage guidance, and the like are realized. The invention also discloses an Internet-based system for providing remote service for the mobile terminal.
Description
Technical field
The present invention relates to the Internet and mobile communication technology field, particularly a kind of method and system that remote service is provided to portable terminal based on the Internet.
Background technology
Traditional mobile terminal function is less, generally all be before dispatching from the factory, in portable terminal, to preset application program by terminal manufacturer, in the use of portable terminal, only move the application program that these preset, unless portable terminal returns maintenance, generally the application program of portable terminal is not upgraded.
Along with the continuous evolution of mobile communications network and improving constantly of terminal capabilities, the function of portable terminal from strength to strength and complicated, the also more traditional portable terminal of failure rate and fault type increases greatly.In order to satisfy user's demand, terminal producer and third party constantly release new application program, and portable terminal needs application programs to upgrade, and new application program perhaps is installed realizes new function.When software fault appearred in portable terminal, the user also need install new application program to fix a breakdown in portable terminal.
In the prior art, upgrade application program for mobile terminal and adopt following way usually: portable terminal connects computer by dedicated data line (being provided by terminal producer usually), use the terminal management software adaptive (terminal producer provides or third party's exploitation) to come operating computer with portable terminal, by interference networks downloading application software and installation, realize the application software renewal of portable terminal or the software fault of eliminating portable terminal.
Realize aforesaid operations, need user self to possess the operative knowledge and the technical ability of certain computer and portable terminal.Increasingly sophisticated along with mobile terminal function, the particularly appearance of smart mobile phone, operative skill for the user requires also more and more higher, the user tends at a loss as to what to do in the face of portable terminal complicated operations interface, particularly when software fault appears in portable terminal, the user may not know failure cause, therefore also can't initiatively fix a breakdown.Above problem all can cause user's experience to descend, and becomes the user and buys the more senior portable terminal of use, or use the obstacle of mobile phone value-added service.
Summary of the invention
In view of this, the objective of the invention is to, a kind of method and system that remote service is provided to portable terminal based on the Internet is proposed, the expert engineer of far-end can pass through the Long-distance Control mode, realization is downloaded and is installed the program of portable terminal, system maintenance and renewal, and the service of aspect such as instruction.
The embodiment of the invention proposes a kind ofly to provide the method for remote service based on the Internet to portable terminal, and described portable terminal comprises the human-computer interaction interface that is used to show self information and function; This method comprises the steps:
Whether A, detecting have the portable terminal that is connected with PC, if having, then set up communicating to connect between PC and the portable terminal;
B, generate a display window on first display interface of PC, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal;
C, PC send remote service request message by the Internet to service centre, service centre sets up described PC and a engineer in the service centre communication between terminals of attending a banquet and is connected, and first display interface of PC is mapped to attend a banquet second display interface of terminal of engineer;
D, engineer attend a banquet terminal according to the input at second display interface, generate corresponding operational order, and described operational order is sent to PC;
E, PC are converted to the operation code that portable terminal can be carried out with described operational order, and this operation code is sent to portable terminal;
F, portable terminal are carried out described operation code, and to PC return result; And
G, upgrade described first display interface, and first display interface after the described renewal is mapped to second display interface according to described operating result.
Preferably, described step B further comprises: show file and/or mounted application program in the portable terminal on first display interface of PC.
Preferably, the described portable terminal that is connected with PC is: the portable terminal that is connected with PC by data wire; Or
The portable terminal that is connected with PC by bluetooth or infrared interface.
Preferably, the described service centre of step C sets up described PC and a engineer in the service centre and attends a banquet before communication between terminals is connected, and further comprises:
After described remote service request message is received by service centre, the user identification information may of carrying in the described remote service request message and registered user's identity information of storing are in advance mated, if the match is successful, then carry out described service centre and set up described PC and attend a banquet with a engineer in the service centre that communication between terminals is connected and subsequent step; If it fails to match, send the information of authentication failure to described PC, and go to described PC sends remote service request message to service centre by the Internet step.
Preferably, described first display interface with PC of step C is mapped to attend a banquet second display interface of terminal of engineer and comprises:
Engineer's terminal of attending a banquet is sent the request that remote service is provided to PC, generates the request prompt window according to this request on first display interface of PC, requires the user to confirm or cancels; If confirm, the described request prompt window disappears, and first display interface of PC is mapped to attend a banquet second display interface of terminal of engineer; If cancellation, then process ends.
Preferably, confirming as in the described back to be confirmed: the user operates " affirmation " button in the click request prompt window;
Perhaps, in the time of described generation request prompt window, start the timer of a predefine duration;
Confirming as in the described back to be confirmed: described timer expiry.
Preferably, step D is described to be sent to described operational order in the PC, and described operational order is article one operational order, then carries out following steps:
Attend a banquet article one operational order that terminal sends when arriving PC the engineer, on first display interface, generate prompt window, require the user to confirm or cancel,, continue the described step e of execution if confirm.
Preferably, further comprise after the described step G:
Disconnect PC and the engineer communication between terminals of attending a banquet and be connected the information that the demonstration remote service is finished on first display interface of PC.
The embodiment of the invention also proposes a kind of system that remote service is provided to portable terminal based on the Internet, described portable terminal comprises the human-computer interaction interface that is used to show self information and function, this system comprises: PC and service centre, described service centre comprise at least one the engineer terminal of attending a banquet;
Described PC comprises:
Detecting module is used to detect whether the portable terminal that is connected with PC is arranged, if having, then sets up communicating to connect between PC and the portable terminal;
The terminal control module, be used for described communicate to connect foundation after, on first display interface of PC, generate a display window, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal; To be sent to portable terminal from the operation code of controlled module; And upgrade described display window on first display interface according to operating result from portable terminal;
Controlled module is used for sending remote service request message by the Internet to service centre, and will be converted to the operation code that portable terminal can be carried out from the operational order of service centre;
Described service centre is used for after the remote service request message of receiving from PC, sets up described PC and a engineer in the service centre communication between terminals of attending a banquet and is connected; First display interface of PC is mapped to attend a banquet second display interface of terminal of engineer; Described engineer attends a banquet terminal according to the input at second display interface, generates corresponding operational order, and described operational order is sent to PC.
Preferably, described terminal control module is further used for showing file and/or the mounted application program in the portable terminal on first display interface of PC.
Preferably, described detecting module is used to detect whether the portable terminal that is connected with PC by data wire is arranged; Or be used to detect whether the portable terminal that is connected with PC by bluetooth or infrared interface is arranged.
Preferably, described service centre further comprises:
SIM, be used for after described remote service request message is received by service centre, the user identification information may of carrying in the described remote service request message and registered user's identity information of storing are in advance mated, if the match is successful, then set up described PC and a engineer in the service centre communication between terminals of attending a banquet and be connected; If it fails to match, send the information of authentication failure to described PC.
Preferably, described PC further comprises:
Mapping allows module, is used for according to the request that remote service is provided from service centre, generates the request prompt window on first display interface of PC, requires the user to confirm or cancels; After to be confirmed, the mapping (enum) data of first display interface of PC is sent to service centre.
Preferably, comprise " affirmation " button and " cancellation " button in the request prompt window that generates on described first display interface, confirming as in the described back to be confirmed: the user operates " affirmation " button in the click request prompt window;
Perhaps, described mapping allows module when generating the request prompt window, starts the timer of a predefine duration;
Confirming as in the described back to be confirmed: described timer expiry.
As can be seen from the above technical solutions, on the one hand, PC is connected with portable terminal, obtains the control to portable terminal; On the other hand, PC is controlled by the service centre of the Internet far-end, and service centre just can realize control to portable terminal by PC like this, thereby realizes the program of portable terminal is downloaded and installed, system maintenance and renewal, and the service of aspect such as instruction.
Description of drawings
Fig. 1 provides long distance service system schematic diagram based on the Internet to portable terminal for what the embodiment of the invention proposed;
Fig. 2 provides the flow chart of remote service for what the embodiment of the invention proposed based on the Internet to portable terminal.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is further elaborated below in conjunction with accompanying drawing.
Fig. 1 provides long distance service system based on the Internet to portable terminal for what the embodiment of the invention proposed, and portable terminal 101 comprises the display interface that is used to show self information and function.Portable terminal 101 is connected with a PC 102 by wired or wireless mode, and described wired mode can be to connect by data wire, and described wireless mode can be by communicating to connect that bluetooth or infrared interface are set up.This PC 102 inserts the Internet 103, and simultaneously, service centre 104 also inserts the Internet 103.PC 102 possesses the function with portable terminal 101 communications.By the application services on the PC 102, on the display interface of PC 102, generate a display window.This display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal 101.So-called outward appearance identical or close is meant that each feature such as color, figure, literal, symbol and compound mode thereof that shows in the current human-computer interaction interface of the color, figure, literal, symbol and the compound mode thereof that show in this display window and portable terminal 101 distinguishes identical or close; Perhaps,, observe the still obvious human-computer interaction interface of this display window on the whole corresponding to this portable terminal though a few characteristic features difference is arranged.So-called outward appearance is close, is meant the observation according to the user, and basic resolution does not go out difference wherein.
Service engineering teacher operates engineer's terminal 105 of attending a banquet, by the Internet 103 Long-distance Control users PC 102 at one's side, the display interface synchronization map that makes PC 102 is to the attend a banquet display interface of terminal 105 of engineer, in fact just realized demonstrating on the engineer attends a banquet the display interface of terminal 105 relevant information of portable terminal 101.At engineer's terminal 105 input command adapted theretos of attending a banquet, and described instruction finally can become the corresponding operating to portable terminal 101 to service engineering teacher according to described relevant information, thereby reaches the purpose of service engineering teacher by the Internet remote service portable terminal.
Below the embodiment that remote service is provided is described in detail.
The private client corresponding with portable terminal 101 has been installed in the PC 102, comprised a detecting module in this client, be used to detect whether the portable terminal that is connected with PC 102 is arranged,, then obtained the model identifying information of this portable terminal if having.This client also comprises the terminal control module, be used for carrying out effective communication handshake process based on described model identifying information and portable terminal 101, the success back generates a display window on the display interface of PC 102, this display window can show file and the mounted application program in the portable terminal, preferably, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal.Described display window can be identical with the human-computer interaction interface of portable terminal 101 self, also can be different.The terminal control module can be achieved as follows function based on this display window: read the file in the portable terminal 101, write new file in the memory module of portable terminal 101, perhaps revise the file in the portable terminal 101; And mounted application program in the unloading portable terminal 101, new application program is installed in portable terminal 101, and mounted application program in the portable terminal 101 is made amendment.Described terminal control module can also show file and/or the mounted application program in the portable terminal on first display interface of PC.
PC 102 also comprises a controlled module.Attend a banquet by the Internet 103 and arbitrary engineer in the service centre 104 after terminal 105 establishes a communications link in PC 102, described controlled module is used for the display interface of PC 102 (to call first display interface in the following text) is mapped to the attend a banquet display interface (to call second display interface in the following text) of terminal 105 of engineer.Service engineering teacher operates the engineer any operation a that the input equipment (as mouse, keyboard etc.) of terminal 105 carries out second display interface that attends a banquet, engineer's terminal 105 of attending a banquet can generate corresponding operational order, described operational order is transferred to controlled module on the PC 102 by the Internet 103, realizes first display interface is carried out identical operation a.Described operation a can include but not limited to operation that display window corresponding with portable terminal 101 in first display interface is carried out.The terminal control module that is installed in the private client in the PC 102 is converted to the operation code that portable terminal 101 can be carried out with this operational order, and this operation code is sent to portable terminal 101 carries out.
Preferably, described PC 102 and the engineer process need that terminal 105 establishes a communications link of attending a banquet comprises the process that PC 102 is carried out authentication, to determine whether PC 102 is signatory in advance remote service client, only just sets up this under the situation that authentication is passed through and communicates to connect.Described service centre 104 further comprises SIM, be used for after described remote service request message is received by service centre 104, the user identification information may of carrying in the described remote service request message and registered user's identity information of storing are in advance mated, if the match is successful, then set up described PC and a engineer in the service centre communication between terminals of attending a banquet and be connected; If it fails to match, send the information of authentication failure to described PC 102.
In addition, PC 102 comprises that further mapping allows module, first display interface of PC 102 being mapped to the engineer in controlled module attends a banquet before second display interface of terminal 105, engineer's terminal 105 of attending a banquet need be sent the request that remote service is provided to PC 102, mapping allows module to generate the request prompt window according to this request on first display interface, requires the user to confirm.Have only after the user confirms operation, mapping allows module just the mapping (enum) data of first display interface to be sent to service centre, the engineer of the service centre terminal 105 of attending a banquet is received this mapping (enum) data and is shown to second display interface, has promptly realized first display interface is mapped to second display interface.
Alternatively, attend a banquet article one operational order that terminal 105 sends when arriving PC 102, on first display interface, generate prompt window, require the user to confirm whether allow the engineer.Have only after the user has carried out confirming operation, the terminal control module just is converted to the operation code that portable terminal 101 can be carried out with this operational order, and this operation code is sent to portable terminal 101 carries out.
What Fig. 2 showed that the embodiment of the invention proposes provides the flow process of remote service based on the Internet to portable terminal, comprises the steps:
Step 201: whether detecting has the portable terminal 101 that is connected with PC 102, if having, then obtains the model identifying information of this portable terminal 101, and sets up communicating to connect between PC 102 and the portable terminal 101.
Step 202: on the display interface of PC 102, generate a display window, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal, and this display window can also show file and the mounted application program in the portable terminal 101.Step 203: PC 102 sends remote service request message by the Internet to service centre 104, and described request message is carried user identification information may.
Step 204: after described remote service request message is received by service centre 104, the user identification information may of carrying in the described message and registered user's identity information of storing are in advance mated, if the match is successful, then set up a engineer in described PC 102 and the service centre the communicating to connect between the terminal 105 of attending a banquet, and continue execution in step 205; If it fails to match, send the information of authentication failure to described PC, and go to step 203.
Step 205: engineer's terminal 105 of attending a banquet is sent the request that remote service is provided to PC 102, on first display interface of PC 102, generate the request prompt window according to this request, require the user to confirm, after treating that the user confirms, first display interface of PC 102 is mapped to attend a banquet second display interface of terminal 105 of engineer.
Step 206: the engineer attends a banquet terminal 105 according to the input at second display interface, generates corresponding operational order, and described operational order is sent to PC 102.If operational order is then execution in step 207 of article one operational order, if second and operational order afterwards thereof execution in step 208 then.
The particular content of described operational order depends on the concrete form of remote service content.For example, if remote service is the download and the installation of application program, then operational order is sent to PC 102 with this application program exactly; If remote service is an Operating Guideline, then described operational order then is configuration information or the operation information to the desired portable terminal of user.
Step 207: attend a banquet article one operational order that terminal 105 sends when arriving PC 102 the engineer, on first display interface, generate prompt window, require the user to confirm whether allow.After the user has carried out confirming operation, continue execution in step 208.
Step 208: PC 102 is converted to the operation code that portable terminal 101 can be carried out with this operational order, and this operation code is sent to portable terminal 101.
Step 209: portable terminal 101 is carried out described operation code, and to PC 102 return results.
Step 210: PC 102 is upgraded first display interface according to described operating result, and first display interface after the described renewal is mapped to second display interface.Terminal 105 will be proceeded remote service if the engineer attends a banquet, and then goes to step 206, if finish remote service, then execution in step 211.
Step 211: disconnect PC 102 and engineer the communicating to connect between the terminal 105 of attending a banquet, attend a banquet second display interface of terminal 105 of engineer reverts to self display interface, shows the information that remote service is finished on first display interface of PC 102.
The above only is preferred embodiment of the present invention, not in order to restriction the present invention, all any modifications of being done within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (14)
1. one kind provides the method for remote service based on the Internet to portable terminal, and described portable terminal comprises the human-computer interaction interface that is used to show self information and function; It is characterized in that, comprise the steps:
Whether A, detecting have the portable terminal that is connected with PC, if having, then set up communicating to connect between PC and the portable terminal;
B, generate a display window on first display interface of PC, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal;
C, PC send remote service request message by the Internet to service centre, service centre sets up described PC and a engineer in the service centre communication between terminals of attending a banquet and is connected, and first display interface of PC is mapped to attend a banquet second display interface of terminal of engineer;
D, engineer attend a banquet terminal according to the input at second display interface, generate corresponding operational order, and described operational order is sent to PC;
E, PC are converted to the operation code that portable terminal can be carried out with described operational order, and this operation code is sent to portable terminal;
F, portable terminal are carried out described operation code, and to PC return result; And
G, upgrade described first display interface, and first display interface after the described renewal is mapped to second display interface according to described operating result.
2. the method that remote service is provided to portable terminal based on the Internet according to claim 1, it is characterized in that described step B further comprises: on first display interface of PC, show file and/or mounted application program in the portable terminal.
3. according to claim 1ly provide the method for remote service to portable terminal, it is characterized in that the described portable terminal that is connected with PC is: the portable terminal that is connected with PC by data wire based on the Internet; Or
The portable terminal that is connected with PC by bluetooth or infrared interface.
4. the method that remote service is provided to portable terminal based on the Internet according to claim 1, it is characterized in that, the described service centre of step C sets up described PC and a engineer in the service centre and attends a banquet before communication between terminals is connected, and further comprises:
After described remote service request message is received by service centre, the user identification information may of carrying in the described remote service request message and registered user's identity information of storing are in advance mated, if the match is successful, then carry out described service centre and set up described PC and attend a banquet with a engineer in the service centre that communication between terminals is connected and subsequent step; If it fails to match, send the information of authentication failure to described PC, and go to described PC sends remote service request message to service centre by the Internet step.
5. according to claim 1ly provide the method for remote service based on the Internet to portable terminal, it is characterized in that, described first display interface with PC of step C is mapped to attend a banquet second display interface of terminal of engineer and comprises:
Engineer's terminal of attending a banquet is sent the request that remote service is provided to PC, generates the request prompt window according to this request on first display interface of PC, requires the user to confirm or cancels; If confirm, the described request prompt window disappears, and first display interface of PC is mapped to attend a banquet second display interface of terminal of engineer; If cancellation, then process ends.
6. according to claim 5ly provide the method for remote service to portable terminal, it is characterized in that confirming as in the described back to be confirmed: the user operates " affirmation " button in the click request prompt window based on the Internet;
Perhaps, in the time of described generation request prompt window, start the timer of a predefine duration;
Confirming as in the described back to be confirmed: described timer expiry.
7. according to each described method that remote service is provided to portable terminal based on the Internet of claim 1 to 6, it is characterized in that, step D is described to be sent to described operational order in the PC, and described operational order is article one operational order, then carries out following steps:
Attend a banquet article one operational order that terminal sends when arriving PC the engineer, on first display interface, generate prompt window, require the user to confirm or cancel,, continue the described step e of execution if confirm.
8. each describedly provides the method for remote service based on the Internet to portable terminal according to claim 1 to 6, it is characterized in that, further comprises after the described step G:
Disconnect PC and the engineer communication between terminals of attending a banquet and be connected the information that the demonstration remote service is finished on first display interface of PC.
9. system that remote service is provided to portable terminal based on the Internet, described portable terminal comprises the human-computer interaction interface that is used to show self information and function, it is characterized in that, this system comprises: PC and service centre, described service centre comprise at least one the engineer terminal of attending a banquet;
Described PC comprises:
Detecting module is used to detect whether the portable terminal that is connected with PC is arranged, if having, then sets up communicating to connect between PC and the portable terminal;
The terminal control module, be used for described communicate to connect foundation after, on first display interface of PC, generate a display window, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of described portable terminal; To be sent to portable terminal from the operation code of controlled module; And upgrade described display window on first display interface according to operating result from portable terminal;
Controlled module is used for sending remote service request message by the Internet to service centre, and will be converted to the operation code that portable terminal can be carried out from the operational order of service centre;
Described service centre is used for after the remote service request message of receiving from PC, sets up described PC and a engineer in the service centre communication between terminals of attending a banquet and is connected; First display interface of PC is mapped to attend a banquet second display interface of terminal of engineer; Described engineer attends a banquet terminal according to the input at second display interface, generates corresponding operational order, and described operational order is sent to PC.
10. the system that remote service is provided to portable terminal based on the Internet according to claim 9, it is characterized in that described terminal control module is further used for showing file and/or the mounted application program in the portable terminal on first display interface of PC.
11. according to claim 9ly provide the system of remote service to portable terminal, it is characterized in that described detecting module is used to detect whether the portable terminal that is connected with PC by data wire is arranged based on the Internet; Or be used to detect whether the portable terminal that is connected with PC by bluetooth or infrared interface is arranged.
12. according to claim 9ly provide the system of remote service to portable terminal, it is characterized in that described service centre further comprises based on the Internet:
SIM, be used for after described remote service request message is received by service centre, the user identification information may of carrying in the described remote service request message and registered user's identity information of storing are in advance mated, if the match is successful, then set up described PC and a engineer in the service centre communication between terminals of attending a banquet and be connected; If it fails to match, send the information of authentication failure to described PC.
13. according to claim 9ly provide the system of remote service to portable terminal, it is characterized in that described PC further comprises based on the Internet:
Mapping allows module, is used for according to the request that remote service is provided from service centre, generates the request prompt window on first display interface of PC, requires the user to confirm or cancels; After to be confirmed, the mapping (enum) data of first display interface of PC is sent to service centre.
14. the system that remote service is provided to portable terminal based on the Internet according to claim 13, it is characterized in that, comprise " affirmation " button and " cancellation " button in the request prompt window that generates on described first display interface, confirming as in the described back to be confirmed: the user operates " affirmation " button in the click request prompt window;
Perhaps, described mapping allows module when generating the request prompt window, starts the timer of a predefine duration;
Confirming as in the described back to be confirmed: described timer expiry.
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| CN201010133791A CN101834887B (en) | 2010-03-25 | 2010-03-25 | Internet-based method and system for providing remote service for mobile terminal |
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| CN103841192A (en) * | 2014-03-05 | 2014-06-04 | 天闻数媒科技（北京）有限公司 | Method and system for remotely controlling application software of mobile terminal |
| CN103841192B (en) * | 2014-03-05 | 2018-01-16 | 天闻数媒科技（北京）有限公司 | A kind of method and system of remote control mobile terminal application software |
| CN106385464A (en) * | 2016-11-04 | 2017-02-08 | 珠海金山网络游戏科技有限公司 | Method and system for remotely controlling terminal |
| CN108924219A (en) * | 2018-06-29 | 2018-11-30 | 深圳臻迪信息技术有限公司 | The method, apparatus and system of remote operation terminal |
| CN108924219B (en) * | 2018-06-29 | 2021-04-30 | 深圳臻迪信息技术有限公司 | Method, device and system for remotely operating terminal |
| CN111427604A (en) * | 2020-04-20 | 2020-07-17 | 遂宁摩天时代科技有限公司 | Remote software upgrading system and method based on functional mobile phone |
| CN114296586A (en) * | 2021-12-28 | 2022-04-08 | 威创集团股份有限公司 | Content pushing method of agent system, storage medium and equipment |
| CN114296586B (en) * | 2021-12-28 | 2023-10-10 | 威创集团股份有限公司 | Content pushing method of seat system, storage medium and device |
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| CN101834887B (en) | 2012-10-17 |
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