A kind of method and system that remote service is provided to portable terminal based on the Internet
Technical field
The present invention relates to the Internet and mobile communication technology field, particularly a kind of method and system that remote service is provided to portable terminal based on the Internet.
Background technology
Traditional mobile terminal function is less; Generally all be before dispatching from the factory, in portable terminal, to preset application program by terminal manufacturer; In the use of portable terminal, only move the application program that these preset; Only if portable terminal returns maintenance, generally the application program of portable terminal is not upgraded.
Along with the continuous evolution of mobile communications network and improving constantly of terminal capabilities, the function of portable terminal from strength to strength and complicated, the also more traditional portable terminal of failure rate and fault type increases greatly.In order to satisfy user's demand, terminal producer and third party constantly release new application program, and portable terminal needs application programs to upgrade, and new application program perhaps is installed realizes new function.When software fault appearred in portable terminal, the user also need install new application program to fix a breakdown in portable terminal.
In the prior art; Upgrade application program for mobile terminal and adopt following way usually: portable terminal connects computer through dedicated data line (being provided by terminal producer usually); Use the terminal management software adaptive (terminal producer provides or third party's exploitation) to come operating computer with portable terminal; Through interference networks downloading application software and installation, realize the application software renewal of portable terminal or the software fault of eliminating portable terminal.
Realize aforesaid operations, need user self to possess the operative knowledge and the technical ability of certain computer and portable terminal.Increasingly sophisticated along with mobile terminal function; The particularly appearance of smart mobile phone; Operative skill requirement for the user is also increasingly high, and user plane tends at a loss as to what to do to portable terminal complicated operations interface, particularly when software fault appears in portable terminal; The user possibly not know failure cause, therefore also can't initiatively fix a breakdown.Above problem all can cause user's experience to descend, and becomes the user and buys the more senior portable terminal of use, or use the obstacle of mobile phone value-added service.
Summary of the invention
In view of this; The objective of the invention is to; Proposing a kind ofly provides the method and system of remote service based on the Internet to portable terminal, and the expert engineer of far-end can pass through the Long-distance Control mode, realizes the program of portable terminal is downloaded and installed; System maintenance and renewal, and the service of aspect such as instruction.
The embodiment of the invention proposes a kind ofly to portable terminal the method for remote service to be provided based on the Internet, and said portable terminal comprises the human-computer interaction interface that is used to show self information and function; This method comprises the steps:
Whether A, detecting have the portable terminal that is connected with PC, if having, then set up PC and are connected with communication between the portable terminal;
B, on first display interface of PC, generate a display window, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of said portable terminal;
C, PC send remote service request message through the Internet to service centre; Service centre sets up said PC and a engineer in the service centre communication between terminals of attending a banquet and is connected, and first display interface of PC is mapped to attend a banquet second display interface at terminal of engineer;
D, engineer attend a banquet the terminal according to the input to second display interface, generate corresponding operational order, and said operational order is sent to PC;
E, PC convert said operational order into operation code that portable terminal can be carried out, and this operation code is sent to portable terminal;
F, portable terminal are carried out said operation code, and to PC return result; And
G, upgrade said first display interface, and first display interface after the said renewal is mapped to second display interface according to said operating result.
Preferably, said step B further comprises: on first display interface of PC, show file and/or mounted application program in the portable terminal.
Preferably, the said portable terminal that is connected with PC is: the portable terminal that is connected with PC through data wire; Or
The portable terminal that is connected with PC through bluetooth or infrared interface.
Preferably, the said service centre of step C sets up said PC and a engineer in the service centre and attends a banquet before communication between terminals is connected, and further comprises:
After said remote service request message is received by service centre; The registered user identity information of the user identification information may of carrying in the said remote service request message with storage in advance mated; If mate successfully, then carry out said service centre and set up said PC and attend a banquet with a engineer in the service centre that communication between terminals is connected and subsequent step; If the coupling failure is sent the information of authentication failure to said PC, and go to said PC sends remote service request message to service centre through the Internet step.
Preferably, said first display interface with PC of step C is mapped to attend a banquet second display interface at terminal of engineer and comprises:
The engineer sends the request that remote service is provided to PC at the terminal of attending a banquet, and on first display interface of PC, generates the request prompt window according to this request, requires the user to confirm or cancels; If confirm, the described request prompt window disappears, and first display interface of PC is mapped to attend a banquet second display interface at terminal of engineer; If cancellation, then process ends.
Preferably, said confirming as: the user operates " affirmation " button in the click request prompt window;
Perhaps, in the time of said generation request prompt window, start the timer of a predefine duration;
Said confirming as: said timer expiry.
Preferably, step D is said to be sent to said operational order in the PC, and said operational order is article one operational order, then carries out following steps:
Attend a banquet article one operational order that the terminal sends when arriving PC the engineer, on first display interface, generate prompt window, require the user to confirm or cancel,, continue the said step e of execution if confirm.
Preferably, further comprise after the said step G:
Break off PC and the engineer communication between terminals of attending a banquet and is connected the information of demonstration remote service completion on first display interface of PC.
The embodiment of the invention also proposes a kind of system that remote service is provided to portable terminal based on the Internet; Said portable terminal comprises the human-computer interaction interface that is used to show self information and function; This system comprises: PC and service centre, said service centre comprise at least one the engineer terminal of attending a banquet;
Said PC comprises:
Detecting module is used to detect whether the portable terminal that is connected with PC is arranged, if having, then sets up PC and is connected with communication between the portable terminal;
The terminal control module is used for after said communication connects foundation, on first display interface of PC, generates a display window, and this display window has and the identical or akin outward appearance of the current human-computer interaction interface of said portable terminal; To be sent to portable terminal from the operation code of controlled module; And upgrade the said display window on first display interface according to operating result from portable terminal;
Controlled module is used for sending remote service request message through the Internet to service centre, and will converts the operation code that portable terminal can be carried out from the operational order of service centre into;
Said service centre is used for after the remote service request message of receiving from PC, sets up said PC and a engineer in the service centre communication between terminals of attending a banquet and is connected; First display interface of PC is mapped to attend a banquet second display interface at terminal of engineer; Said engineer attends a banquet the terminal according to the input to second display interface, generates corresponding operational order, and said operational order is sent to PC.
Preferably, said terminal control module is further used on first display interface of PC, showing file and/or the mounted application program in the portable terminal.
Preferably, said detecting module is used to detect whether the portable terminal that is connected with PC through data wire is arranged; Or be used to detect whether the portable terminal that is connected with PC through bluetooth or infrared interface is arranged.
Preferably, said service centre further comprises:
SIM; Be used for after said remote service request message is received by service centre; The registered user identity information of the user identification information may of carrying in the said remote service request message with storage in advance mated; If mate successfully, then set up said PC and a engineer in the service centre communication between terminals of attending a banquet and be connected; If the coupling failure is sent the information that authentication is failed to said PC.
Preferably, said PC further comprises:
Mapping allows module, is used for according to the request that remote service is provided from service centre, on first display interface of PC, generates the request prompt window, requires the user to confirm or cancels; After to be confirmed, the mapping (enum) data of first display interface of PC is sent to service centre.
Preferably, comprise " affirmation " button and " cancellation " button in the request prompt window that generates on said first display interface, confirming as in the said back to be confirmed: the user operates " affirmation " button in the click request prompt window;
Perhaps, said mapping allows module when generating the request prompt window, starts the timer of a predefine duration;
Confirming as in the said back to be confirmed: said timer expiry.
Can find out that from above technical scheme on the one hand, PC is connected with portable terminal, obtain control portable terminal; On the other hand; PC is controlled by the service centre of the Internet far-end, and service centre just can realize the control to portable terminal by PC like this, thereby realizes the program of portable terminal is downloaded and installed; System maintenance and renewal, and the service of aspect such as instruction.
Description of drawings
Fig. 1 provides long distance service system sketch map based on the Internet to portable terminal for what the embodiment of the invention proposed;
Fig. 2 provides the flow chart of remote service for what the embodiment of the invention proposed based on the Internet to portable terminal.
Embodiment
For making the object of the invention, technical scheme and advantage clearer, the present invention is done further to set forth in detail below in conjunction with accompanying drawing.
Fig. 1 provides long distance service system based on the Internet to portable terminal for what the embodiment of the invention proposed, and portable terminal 101 comprises the display interface that is used to show self information and function.Portable terminal 101 is connected with a PC 102 through wired or wireless mode, and said wired mode can be to connect through data wire, and said wireless mode can be to connect through the communication that bluetooth or infrared interface are set up.These PC 102 access the Internets 103, simultaneously, service centre 104 also inserts the Internet 103.PC 102 possesses the function with portable terminal 101 communications.Through the application services on the PC 102, on the display interface of PC 102, generate a display window.This display window has and the identical or akin outward appearance of the current human-computer interaction interface of said portable terminal 101.So-called outward appearance identical or close is meant that each characteristic such as color, figure, literal, symbol and compound mode thereof that shows in the current human-computer interaction interface of the color, figure, literal, symbol and the compound mode thereof that show in this display window and portable terminal 101 distinguishes identical or close; Perhaps,, observe the still obvious human-computer interaction interface of this display window on the whole corresponding to this portable terminal though there is few characteristic features different.So-called outward appearance is close, is meant the observation according to the user, and basic resolution does not go out difference wherein.
The service engineer operation engineer terminal 105 of attending a banquet; Through the Internet 103 Long-distance Control users PC 102 at one's side; The display interface synchronization map that makes PC 102 is to the attend a banquet display interface at terminal 105 of engineer, in fact just realized on the engineer attends a banquet the display interface at terminal 105, demonstrating the relevant information of portable terminal 101.At engineer's terminal 105 input command adapted theretos of attending a banquet, and said instruction finally can become the corresponding operating to portable terminal 101 to service engineer according to said relevant information, thereby reaches the purpose of service engineer through the Internet remote service portable terminal.
Below the embodiment that remote service is provided is described in detail.
Installed in the PC 102 and portable terminal 101 corresponding special clients, comprised a detecting module in this client, be used to detect whether the portable terminal that is connected with PC 102 is arranged,, then obtained the model identifying information of this portable terminal if having.This client also comprises the terminal control module; Be used for carrying out effective communication handshake process based on said model identifying information and portable terminal 101; The success back generates a display window on the display interface of PC 102; This display window can show file and the mounted application program in the portable terminal, and preferably, this display window has and the identical or akin outward appearance of the current human-computer interaction interface of said portable terminal.Said display window can be identical with the human-computer interaction interface of portable terminal 101 self, also can be different.The terminal control module can realize following function based on this display window: read the file in the portable terminal 101, in the memory module of portable terminal 101, write new file, perhaps revise the file in the portable terminal 101; And mounted application program in the unloading portable terminal 101, new application program is installed in portable terminal 101, and mounted application program in the portable terminal 101 is made amendment.Said terminal control module can also show file and/or the mounted application program in the portable terminal on first display interface of PC.
PC 102 also comprises a controlled module.Attend a banquet through the Internet 103 and arbitrary engineer in the service centre 104 after terminal 105 establishes a communications link at PC 102, said controlled module is used for the display interface of PC 102 (to call first display interface in the following text) is mapped to the attend a banquet display interface (to call second display interface in the following text) at terminal 105 of engineer.The service engineer operation engineer any operation a that the input equipment (like mouse, keyboard etc.) at terminal 105 carries out second display interface that attends a banquet; The engineer terminal 105 of attending a banquet can generate corresponding operational order; Said operational order is transferred to the controlled module on the PC 102 through the Internet 103, realizes first display interface is carried out identical operation a.Said operation a can include but not limited to the operation carried out with portable terminal 101 corresponding display windows in first display interface.The terminal control module that is installed in the private client in the PC 102 converts this operational order into operation code that portable terminal 101 can be carried out, and this operation code is sent to portable terminal 101 carries out.
Preferably; Said PC 102 and the engineer process need that terminal 105 establishes a communications link of attending a banquet comprises the process that PC 102 is carried out authentication; To confirm whether PC 102 is signatory in advance remote service client, only under the situation that authentication is passed through, just set up this communication and connect.Said service centre 104 further comprises SIM; Be used for after said remote service request message is received by service centre 104; The registered user identity information of the user identification information may of carrying in the said remote service request message with storage in advance mated; If mate successfully, then set up said PC and a engineer in the service centre communication between terminals of attending a banquet and be connected; If the coupling failure is sent the information that authentication is failed to said PC 102.
In addition; PC 102 comprises that further mapping allows module; First display interface of PC 102 being mapped to the engineer in controlled module attends a banquet before second display interface at terminal 105; The engineer need send the request that remote service is provided to PC 102 at the terminal 105 of attending a banquet, and mapping allows module on first display interface, to generate the request prompt window according to this request, requires the user to confirm.Have only after the user confirms operation; Mapping allows module just the mapping (enum) data of first display interface to be sent to service centre; The engineer of service centre receives this mapping (enum) data and is shown to second display interface at the terminal 105 of attending a banquet, and has promptly realized first display interface is mapped to second display interface.
Alternatively, attend a banquet article one operational order that terminal 105 sends when arriving PC 102, on first display interface, generate prompt window, require the user to confirm whether allow the engineer.Have only after the user has carried out confirming operation, the terminal control module just converts this operational order into operation code that portable terminal 101 can be carried out, and this operation code is sent to portable terminal 101 carries out.
What Fig. 2 showed that the embodiment of the invention proposes provides the flow process of remote service based on the Internet to portable terminal, comprises the steps:
Step 201: whether detecting has the portable terminal 101 that is connected with PC 102, if having, then obtains the model identifying information of this portable terminal 101, and sets up PC 102 and be connected with communication between the portable terminal 101.
Step 202: on the display interface of PC 102, generate a display window; This display window has and the identical or akin outward appearance of the current human-computer interaction interface of said portable terminal, and this display window can also show file and the mounted application program in the portable terminal 101.Step 203: PC 102 sends remote service request message through the Internet to service centre 104, and described request message is carried user identification information may.
Step 204: after said remote service request message is received by service centre 104; The registered user identity information of the user identification information may of carrying in the said message with storage in advance mated; If mate successfully; Then set up said PC 102 and be connected, and continue execution in step 205 with the communication that a engineer in the service centre attends a banquet between the terminal 105; If the coupling failure is sent the information of authentication failure to said PC, and is gone to step 203.
Step 205: the engineer sends the request that remote service is provided at the terminal 105 of attending a banquet to PC 102; On first display interface of PC 102, generate the request prompt window according to this request; Require the user to confirm; After treating that the user confirms, first display interface of PC 102 is mapped to attend a banquet second display interface at terminal 105 of engineer.
Step 206: the engineer attends a banquet terminal 105 according to the input to second display interface, generates corresponding operational order, and said operational order is sent to PC 102.If operational order is then execution in step 207 of article one operational order, if second and operational order afterwards thereof execution in step 208 then.
The particular content of said operational order depends on the concrete form of remote service content.For example, if remote service is the download and the installation of application program, then operational order is sent to PC 102 with this application program exactly; If remote service is an Operating Guideline, then said operational order then is the information that is provided with or the operation information to the desired portable terminal of user.
Step 207: attend a banquet article one operational order that terminal 105 sends when arriving PC 102 the engineer, on first display interface, generate prompt window, require the user to confirm whether allow.After the user has carried out confirming operation, continue execution in step 208.
Step 208: PC 102 converts this operational order into operation code that portable terminal 101 can be carried out, and this operation code is sent to portable terminal 101.
Step 209: portable terminal 101 is carried out said operation code, and to PC 102 return results.
Step 210: PC 102 upgrades first display interface according to said operating result, and first display interface after the said renewal is mapped to second display interface.Remote service will be proceeded in terminal 105 if the engineer attends a banquet, and then goes to step 206, if finish remote service, then execution in step 211.
Step 211: break off PC 102 and be connected with the communication that the engineer attends a banquet between the terminal 105; Attend a banquet second display interface at terminal 105 of engineer reverts to self display interface, on first display interface of PC 102, shows the information that remote service is accomplished.
The above is merely preferred embodiment of the present invention, not in order to restriction the present invention, all any modifications of within spirit of the present invention and principle, being done, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.