CN101827351A - Internet based method and system for carrying out remote service on mobile terminal - Google Patents
Internet based method and system for carrying out remote service on mobile terminal Download PDFInfo
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- CN101827351A CN101827351A CN201010133781.3A CN201010133781A CN101827351A CN 101827351 A CN101827351 A CN 101827351A CN 201010133781 A CN201010133781 A CN 201010133781A CN 101827351 A CN101827351 A CN 101827351A
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Abstract
The invention discloses an Internet based method for carrying out remote service on a mobile terminal. The mobile terminal and a network side establish a mobile communication channel; the network side establishes a concurrency type application process corresponding to the mobile terminal; the application process sends a remote service request message from the mobile terminal to an unoccupied engineer position terminal in a service center; the engineer position terminal sends a service command to the network side according to the operation of a service engineer; the application process in the network side, corresponding to the mobile terminal, executes the service command; and the service command acts on the mobile terminal through the mobile communication channel. The invention also discloses an Internet based system for carrying out remote service on the mobile terminal.
Description
Technical field
The present invention relates to mobile communication and Internet technical field, particularly portable terminal is carried out the method and system of remote service based on the Internet.
Background technology
Traditional mobile terminal function is less, generally all be before dispatching from the factory, in portable terminal, to preset application program by terminal manufacturer, in the use of portable terminal, only move the application program that these preset, unless portable terminal returns maintenance, generally the application program of portable terminal is not upgraded.
Along with the continuous evolution of mobile communications network and improving constantly of terminal capabilities, the function of portable terminal from strength to strength and complicated.In order to satisfy user's demand, terminal producer and third party constantly release new application program, and portable terminal needs application programs to upgrade, and new application program perhaps is installed realizes new function.In addition, when software fault appearred in portable terminal, the user also need install new application program to fix a breakdown in portable terminal, comprise system update, upgrading, optimization, and new application program is installed, killing virus, application program instruction or the like.
In the prior art, upgrade application program for mobile terminal (also being included in the new application program of installation in the portable terminal) and adopt following way usually: portable terminal connects computer by dedicated data line (being provided by terminal producer usually), use the terminal management software adaptive (terminal producer provides or third party's exploitation) to come operating computer with portable terminal, by interference networks downloading application software and installation, realize the application software renewal of portable terminal or the software fault of eliminating portable terminal.
Realize aforesaid operations, the user also needs to satisfy following precondition: 1, dedicated data line is arranged except having the portable terminal; 2, have the computer that can connect the Internet; 3, described computer installing terminal management software; 4, user self possesses certain computation knowledge and skills.
As can be seen, the user can't realize upgrading the application program of portable terminal easily whenever and wherever possible in the prior art, particularly when the user goes out not carry computer at one's side, if getting rid of immediately software fault appears then be difficult in portable terminal.On the other hand, increasingly sophisticated along with mobile terminal function, the particularly appearance of smart mobile phone, operative skill for the user requires also more and more higher, the user tends at a loss as to what to do in the face of portable terminal complicated operations interface, particularly when software fault appearred in portable terminal, the user may not know failure cause, therefore also can't initiatively fix a breakdown.Above problem all can cause user's experience to descend, and becomes the user and buys the more senior portable terminal of use, or use the obstacle of mobile phone value-added service.
Summary of the invention
In view of this, the objective of the invention is to, a kind of method and system that portable terminal is carried out remote service based on the Internet is proposed, can be according to user's request, provide the remote service that comprises the application program download, installs, uses training, fault location etc. to portable terminal, strengthen user experience.
The present invention proposes a kind ofly based on the Internet portable terminal to be carried out the method for remote service, comprises the steps:
A1, portable terminal and network side are set up mobile telecommunication channel;
C1, network side are set up concurrent type and corresponding with this portable terminal application process;
D1, described application process will be sent in the service centre engineer of current free time by the Internet from the remote service request message of portable terminal and attend a banquet on the terminal; And
E1, the described engineer operation of terminal of attending a banquet according to service engineering teacher, send service order to network side, the application process of the correspondence of portable terminal described in the network side is carried out described service order, and described service order acts on described portable terminal by described mobile telecommunication channel;
Preferably, before the described step C1, further comprise:
The remote service request message of B1, network side mobile terminal receive, described remote service request message is carried the identity information of portable terminal; Network side mates identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information, if the match is successful, then carries out described step C1, otherwise process ends.
Described mobile telecommunication channel is 3G communication channel or Wi-Fi communication channel.
Preferably, further comprise the model identifying information in the remote service request message of the portable terminal of the described network side reception of step B1;
Further comprise before the step C1:
Network side identifies the producer and the model of this portable terminal according to the model identifying information in the described remote service request message.
Preferably, further carry the COS code in the described remote service request message;
After the step C1, and before the step D1, further comprise:
The described application process of network side is according to the COS code in the described remote service request message, in service database, search corresponding and meet the service content of this portable terminal producer and model with this COS code, if find service content, then portable terminal is carried out corresponding operating according to the service content that is found; If do not find service content, then continue to carry out described step D1.
Preferably, described this remote service request message is sent in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprises: set up described portable terminal and be connected with the voice communication that described engineer attends a banquet between the terminal.
Preferably, the described application process of step D1 is sent to this remote service request message in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprise: the described engineer terminal of attending a banquet is obtained the relevant information of described portable terminal by the application process of network side, and generates the end message window according to the relevant information of being obtained on described engineer attends a banquet the display interface of terminal.
Described end message window comprises terminal mapping interface at least, and the present displayed content of the content of described terminal mapping interface display and the display interface of described portable terminal is consistent.
The described application process of step D1 is sent to this remote service request message in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprise: engineer's terminal of attending a banquet is sent the request that remote service is provided by network side to portable terminal, on the display interface of portable terminal, generate the request prompt window according to this request, require the user to confirm or cancel; After to be confirmed, carry out described step e 1, if cancellation, then process ends.
Described confirming as: the user operates " affirmation " button in the click request prompt window;
Perhaps, in the time of described generation request prompt window, start the timer of a predefine duration;
Described confirming as: described timer expiry.
Describedly according to the service content that is found portable terminal is carried out corresponding operating or application process to carry out described service order is following any operation:
Application-specific is downloaded and is installed in the described portable terminal;
Send on the described portable terminal carrier content of Operating Guideline and demonstration or broadcast;
Configuration file is sent to portable terminal and makes it come into force.
This system comprises the acting server that is arranged at network side, and comprises the attend a banquet service centre of terminal of at least one engineer;
Described acting server comprises:
Communication module is used to set up the mobile telecommunication channel with portable terminal, and the remote service request message of mobile terminal receive;
Application service module, be used for after described mobile telecommunication channel is set up, set up the application process of the concurrent type corresponding with this portable terminal, described application process will be sent in the described service centre engineer of current free time by the Internet from the remote service request message of portable terminal and attend a banquet on the terminal, also be used to carry out the attend a banquet service order of terminal of engineer from service centre, described service order acts on described portable terminal by described mobile telecommunication channel;
The engineer of described service centre attends a banquet terminal according to service engineering's teacher operation, sends service order to acting server.
Described acting server further comprises:
Identification module is used to store contracted user's identity identification information, and the identity identification information that comprises in the described remote service request message and the contracted user's of storage identity identification information are in advance mated, if the match is successful, then notifies application service module; If it fails to match, then notify described communication module to remove the mobile telecommunication channel of setting up with described portable terminal; Described application service module is according to notification triggers self operation from identification module.
Described mobile telecommunication channel is 3G communication channel or Wi-Fi communication channel.
Further comprise the model identifying information in the remote service request message that communication module receives;
Described identification module further comprises:
The model recognition unit is used for identifying according to the model identifying information of described remote service request message the producer and the model of this portable terminal, and identification module is with described producer and type information notice application service module.
Network side further comprises:
Service database is used to store the service content at portable terminal that sets in advance;
Application service module further comprises:
The automation services unit, be used for the COS code that basis is carried from the remote service request message of portable terminal, in the service database of network side, search the service content corresponding with this COS code, if find service content, then portable terminal is carried out corresponding operating according to the service content that is found.
The described engineer terminal of attending a banquet further comprises: voice communications module, be used to set up with described portable terminal between voice communication be connected.
The described engineer terminal of attending a banquet further comprises: the window generation module, be used for obtaining the relevant information of described portable terminal, and on described engineer attends a banquet the display interface of terminal, generate the end message window according to the relevant information of being obtained by the application process of described acting server.
Described end message window comprises terminal mapping interface at least, and the present displayed content of the content of described terminal mapping interface display and the display interface of described portable terminal is consistent.
Describedly according to the service content that is found portable terminal is carried out corresponding operating or application process to carry out described service order is following any operation:
Application-specific is downloaded and is installed in the described portable terminal;
Send on the described portable terminal carrier content of Operating Guideline and demonstration or broadcast;
Configuration file is sent to portable terminal and makes it come into force.
As can be seen from the above technical solutions, portable terminal inserts acting server by mobile communication, acting server provides remote service to this portable terminal automatically, perhaps provides remote service by the attend a banquet concurrent application process of terminal control agent server of the engineer of service centre.The present invention program can provide the remote service that comprises the application program download, installs, uses training, fault location etc. to portable terminal according to user's request, strengthens user experience.
Description of drawings
A kind of system block diagram that portable terminal is carried out remote service based on the Internet that Fig. 1 proposes for the embodiment of the invention;
Fig. 2 is for providing the flow chart of remote service for portable terminal based on system shown in Figure 1.
Embodiment
At present, portable terminal can insert the Internet by mobile communication.What the present invention proposed carries out the scheme of remote service based on the Internet to portable terminal, it is exactly the acting server in the portable terminal access the Internet, and be used to provide the service centre of remote service to realize portable terminal is carried out far-end operation by acting server, realize that by far-end operation application program download, installation, cell-phone function activate, use services such as training, fault location, eliminating.This far-end operation can be to be finished by Automatic Program, also can be that the technician manually realizes.
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is further elaborated below in conjunction with accompanying drawing.
The present invention proposes a kind ofly carries out the system of remote service based on the Internet to portable terminal, and this system comprises the acting server that is arranged at network side, and comprises the attend a banquet service centre of terminal of at least one engineer;
Described acting server comprises:
Communication module is used to set up the mobile telecommunication channel with portable terminal, and the remote service request message of mobile terminal receive;
Application service module, be used for after described mobile telecommunication channel is set up, set up the application process of the concurrent type corresponding with this portable terminal, described application process will be sent in the described service centre engineer of current free time by the Internet from the remote service request message of portable terminal and attend a banquet on the terminal, also be used to carry out the attend a banquet service order of terminal of engineer from service centre;
The engineer of described service centre attends a banquet terminal according to service engineering's teacher operation, sends service order to acting server.
Described acting server further comprises:
Identification module is used to store contracted user's identity identification information, and the identity identification information that comprises in the described remote service request message and the contracted user's of storage identity identification information are in advance mated, if the match is successful, then notifies application service module; If it fails to match, then notify described communication module to remove the mobile telecommunication channel of setting up with described portable terminal; Described application service module is according to notification triggers self operation from identification module.
Preferably, described mobile telecommunication channel is 3G communication channel or Wi-Fi communication channel.
Preferably, further comprise the model identifying information in the remote service request message that communication module receives;
Preferably, described identification module further comprises:
The model recognition unit is used for identifying according to the model identifying information of described remote service request message the producer and the model of this portable terminal, and identification module is with described producer and type information notice application service module.
Preferably, network side can further include:
Service database is used to store the service content at portable terminal that sets in advance;
Application service module further comprises:
The automation services unit, be used for the COS code that basis is carried from the remote service request message of portable terminal, in the service database of network side, search the service content corresponding with this COS code, if find service content, then portable terminal is carried out corresponding operating according to the service content that is found.
Preferably, the described engineer terminal of attending a banquet further comprises: voice communications module, be used to set up with described portable terminal between voice communication be connected.
The described engineer terminal of attending a banquet further comprises: the window generation module, be used for obtaining the relevant information of described portable terminal, and on described engineer attends a banquet the display interface of terminal, generate the end message window according to the relevant information of being obtained by the application process of described acting server.
Described end message window comprises terminal mapping interface at least, and the present displayed content of the content of described terminal mapping interface display and the display interface of described portable terminal is consistent.
Describedly according to the service content that is found portable terminal is carried out corresponding operating or application process to carry out described service order is following any operation:
Application-specific is downloaded and is installed in the described portable terminal;
Send on the described portable terminal carrier content of Operating Guideline and demonstration or broadcast;
Configuration file is sent to portable terminal and makes it come into force.
Send the instruction set that comprises at least one operational order to portable terminal, described portable terminal summary responses are received described operational order; Described operational order and user directly have corresponding relation to the operation of portable terminal, and this just is equivalent to replace user's direct control portable terminal, solve the puzzlement that the user does not know how to use portable terminal; Upgrade, upgrade, safeguard the operating system of portable terminal.
Fig. 1 shows a kind of specific embodiment that portable terminal is carried out the system of remote service based on the Internet that the present invention proposes, and this system mainly comprises acting server and service centre.
Among Fig. 1, smart mobile phone 101, smart mobile phone 102 and smart mobile phone 103 are represented the portable terminal that inserts acting server 116 by the different mobile communication mode respectively.Wherein, smart mobile phone 101 inserts acting server 116 by 3G communication mode (comprising WCDMA, CDMA2000, TD-SCDMA or its evolution form), smart mobile phone 102 inserts acting server 116 by the Wi-Fi communication mode, and smart mobile phone 103 inserts acting server 116 by other mobile communications except that 3G and Wi-Fi.Described other mobile communications can be WAP, WiMAX etc.It only is example that 3 portable terminals shown in Fig. 1 insert acting servers, can have more that the portable terminal of more number inserts acting server simultaneously, and numerical limitations only depends on the multi-process disposal ability of access bandwidth and acting server.
The client communication module is arranged in the portable terminal 101 to 103, corresponding with communication module 104 to 106 in the acting server 116.The client communication module is used for setting up mobile telecommunication channel with acting server, and sending identity identification information and model features information to acting server by the request message of any mobile communication to acting server transmission remote service.The effect of communication module 104 to 106 is exactly to cooperate with client communication module in the portable terminal, sets up the mobile telecommunication channel between portable terminal and the acting server 116.
Acting server 116 is arranged on network side, also comprises identification module 107 in wherein, comprising model recognition unit and identification unit, is respectively applied for and realizes model identification and identification.
Model recognition unit: according to the packet from portable terminal of communication module reception, therefrom extract the model features information of portable terminal, go out mobile terminal affiliated producer and model according to described model features information Recognition, and notice application service module 111.
Identification unit: be used for identity identification information from portable terminal according to the communication module reception, the identity identification information of this identity identification information with the contracted user who stores in advance compared, judge whether this portable terminal is the contracted user of remote service, judged result is not for the time, disconnect the mobile telecommunication channel of communication module and this portable terminal, can also send relevant information to this portable terminal in case of necessity, judged result is for being that then the remote service request with this portable terminal is forwarded to application service module.
Application service module 111 is used for according to the mobile terminal remote service request information, sets up the application process corresponding with this portable terminal, and this application process is used for described remote service request is handled.Described processing includes but not limited to application program is downloaded to portable terminal, the operating system of portable terminal is carried out maintenance update, portable terminal is carried out personal settings, portable terminal is sent the indication of portable terminal using skill, and described using skill indication can be literal, sound, video or its combination in any.Network side also should comprise a service database, this service database can be arranged in the acting server 116 or be separated with acting server 116 (service database not shown in Figure 1), be used for producer and model, the combination in any of the configuration file of the driver of classification storage correspondence, other application programs, personal settings, using skill indication file or above content according to portable terminal.This service database also can be independent of acting server 116 and supply the application service module 111 of acting server 116 to call.
Under many circumstances, acting server 116 can be realized the remote service to portable terminal automatically by the mode of above-mentioned retrieval service database.
If application service module 111 is found to handle this remote service request, then this remote request is sent to service centre 117.
Specifically, service centre 117 comprises remote control module 112 and a plurality of engineer terminal of attending a banquet, arbitrary engineer control that terminal all can realize acting server 116 by remote control module 112 of attending a banquet.Remote control module 112 is after the remote service request of receiving from a certain portable terminal, and the engineer that this remote service request is sent to the current free time attends a banquet on the terminal.Service engineering teacher operates attend a banquet the application process corresponding with this portable terminal on the terminal control agent server 116 of engineer, and the mode by manual intervention provides remote service for this portable terminal.In addition, portable terminal and engineer attend a banquet and can also carry out interactive voice by the talking mode in CS territory or PS territory between the terminal, the user can tell service engineering teacher with its demand for services with voice, and service engineering teacher also can provide corresponding guidance to the user by voice.
In some application example, also can simplify acting server, for example do not carry out the automatic retrieval of service content, and remote service request all is forwarded to service centre, by the unified remote service that provides of service centre.
Fig. 2 shows based on system shown in Figure 1 to portable terminal provides the flow process of remote service, comprises the steps:
Step 201: portable terminal and acting server are set up the mobile telecommunication channel of 3G, Wi-FI or other mobile communications.
Step 202: portable terminal sends remote service request message by described mobile telecommunication channel to acting server.Carry identity identification information, model identifying information and the COS code of portable terminal in this remote service request message.The COS code is one group of character string, be used to show the particular content of desired remote service, for example require down load application program (may also need indicate the program identification that to download), require to carry out Operating Guideline (may need to indicate is the Operating Guideline of which aspect), require to find out fault (may also need to comprise failure-description information) etc.
Step 203: the communication module of acting server arrives identification module with this remote service request forwards, identification module general identity identification information wherein mates with the contracted user's who stores in advance identity identification information, if the match is successful, then continue execution in step 204, if it fails to match, then, remove the mobile telecommunication channel of having set up to the prompting of portable terminal return authentication failure, and process ends.
Step 204: identification module identifies the producer and the model of this portable terminal according to the model identifying information in the remote service request message, and application service module is set up the application process corresponding with this portable terminal.
Step 205: described application process is according to the COS code in the described remote service request message, in service database, search corresponding and meet the service content of this portable terminal producer and model with this COS code, if find, then portable terminal is carried out corresponding operating, go to step 209 then according to the service content that is found.If do not find, then continue execution in step 206.
For different COS codes, the concrete form of service content is also different.For example, the COS code is for requiring the down load application program, and then service content is the application program that portable terminal will be downloaded, and the operation of portable terminal is downloaded this application program and be installed on the portable terminal exactly; The COS code is an Operating Guideline, and then service content is the carrier content (literal, sound, image or its combination) of the desired Operating Guideline of user, and the operation of portable terminal is sent to this carrier on the portable terminal exactly and shows or play; The COS code is personal settings, and then service content comes into force for the desired configuration file of user is sent to portable terminal and makes it.
Step 206: application service module is sent to service centre with this remote service request message by the Internet, and the engineer that the remote control module of service centre sends to the current free time with this remote service request message attends a banquet on the terminal.
Step 207: service engineering teacher determines the service that the user is required according to described remote service request message, and in case of necessity, engineer's terminal of attending a banquet can be set up voice with this portable terminal and is connected, so that service engineering teacher understands user's intention.
Step 208: service engineering teacher operates the described engineer terminal of attending a banquet and sends service order to acting server, this service order sends to the application service module of acting server by the remote service control module, the application process of described portable terminal correspondence is carried out described service order, realizes the remote service to this portable terminal.Described execution service order and step 205 described " portable terminal being carried out corresponding operating according to the service content that is found " are similar, repeat no more here.
Step 209: after service finishes, discharge corresponding application process, and the mobile telecommunication channel of dismounting and described portable terminal.
If realize remote service based on the acting server of simplifying, then can omit step 205 wherein.
The present invention program has following technique effect:
1, use the wireless access way of Wi-Fi, 3G etc. that portable terminal carries directly to insert the Internet, substitute traditional data wire, it is big to have effective range, inserts flexible characteristic.
2, the user with the alternative traditional approach of acting server provides computer for oneself, has increased flexibility, has reduced user's use cost.
3, service engineering teacher by specialty controls the portable terminal that inserts acting server, has substituted user's autonomous operation of traditional approach, makes the user who does not possess professional skill and knowledge also can reach the use hope at any time.
The above only is preferred embodiment of the present invention, not in order to restriction the present invention, all any modifications of being done within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (19)
1. one kind is carried out the method for remote service based on the Internet to portable terminal, it is characterized in that, comprises the steps:
A1, portable terminal and network side are set up mobile telecommunication channel;
C1, network side are set up concurrent type and corresponding with this portable terminal application process;
D1, described application process will be sent in the service centre engineer of current free time by the Internet from the remote service request message of portable terminal and attend a banquet on the terminal; And
E1, the described engineer operation of terminal of attending a banquet according to service engineering teacher, send service order to network side, the application process of the correspondence of portable terminal described in the network side is carried out described service order, and described service order acts on described portable terminal by described mobile telecommunication channel.
2. method according to claim 1 is characterized in that, before the described step C 1, further comprises:
The remote service request message of B1, network side mobile terminal receive, described remote service request message is carried the identity information of portable terminal; Network side mates identity identification information that carries in the described remote service request message and the contracted user's who stores in advance identity identification information, if the match is successful, then carries out described step C1, otherwise process ends.
3. method according to claim 1 is characterized in that, described mobile telecommunication channel is 3G communication channel or Wi-Fi communication channel.
4. method according to claim 2 is characterized in that, further comprises the model identifying information in the remote service request message of the portable terminal that step B 1 described network side receives;
Further comprise before the step C 1:
Network side identifies the producer and the model of this portable terminal according to the model identifying information in the described remote service request message.
5. method according to claim 1 is characterized in that, further carries the COS code in the described remote service request message;
After the step C1, and before the step D1, further comprise:
The described application process of network side is according to the COS code in the described remote service request message, in service database, search corresponding and meet the service content of this portable terminal producer and model with this COS code, if find service content, then portable terminal is carried out corresponding operating according to the service content that is found; If do not find service content, then continue to carry out described step D1.
6. method according to claim 1, it is characterized in that, described this remote service request message is sent in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprises: set up described portable terminal and be connected with the voice communication that described engineer attends a banquet between the terminal.
7. method according to claim 1, it is characterized in that, the described application process of step D1 is sent to this remote service request message in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprise: the described engineer terminal of attending a banquet is obtained the relevant information of described portable terminal by the application process of network side, and generates the end message window according to the relevant information of being obtained on described engineer attends a banquet the display interface of terminal.
8. method according to claim 7 is characterized in that, described end message window comprises terminal mapping interface at least, and the present displayed content of the content of described terminal mapping interface display and the display interface of described portable terminal is consistent.
9. method according to claim 1, it is characterized in that, the described application process of step D1 is sent to this remote service request message in the service centre after the engineer of current free time attends a banquet on the terminal by the Internet, further comprise: engineer's terminal of attending a banquet is sent the request that remote service is provided by network side to portable terminal, on the display interface of portable terminal, generate the request prompt window according to this request, require the user to confirm or cancel; After to be confirmed, carry out described step e 1, if cancellation, then process ends.
10. according to each described method of claim 1 to 9, it is characterized in that, describedly according to the service content that is found portable terminal carried out corresponding operating or application process to carry out described service order be following any operation:
Application-specific is downloaded and is installed in the described portable terminal;
Send on the described portable terminal carrier content of Operating Guideline and demonstration or broadcast;
Configuration file is sent to portable terminal and makes it come into force;
Send the instruction set that comprises at least one operational order to portable terminal, described portable terminal summary responses are received described operational order;
Upgrade, upgrade, safeguard the operating system of portable terminal.
11. one kind is carried out the system of remote service based on the Internet to portable terminal, it is characterized in that this system comprises the acting server that is arranged at network side, and comprises the attend a banquet service centre of terminal of at least one engineer;
Described acting server comprises:
Communication module is used to set up the mobile telecommunication channel with portable terminal, and the remote service request message of mobile terminal receive;
Application service module, be used for after described mobile telecommunication channel is set up, set up the application process of the concurrent type corresponding with this portable terminal, described application process will be sent in the described service centre engineer of current free time by the Internet from the remote service request message of portable terminal and attend a banquet on the terminal, also be used to carry out the attend a banquet service order of terminal of engineer from service centre, described service order acts on described portable terminal by described mobile telecommunication channel;
The engineer of described service centre attends a banquet terminal according to service engineering's teacher operation, sends service order to acting server.
12. system according to claim 11 is characterized in that, described acting server further comprises:
Identification module is used to store contracted user's identity identification information, and the identity identification information that comprises in the described remote service request message and the contracted user's of storage identity identification information are in advance mated, if the match is successful, then notifies application service module; If it fails to match, then notify described communication module to remove the mobile telecommunication channel of setting up with described portable terminal; Described application service module is according to notification triggers self operation from identification module.
13. system according to claim 11 is characterized in that, described mobile telecommunication channel is 3G communication channel or Wi-Fi communication channel.
14. system according to claim 12 is characterized in that, further comprises the model identifying information in the remote service request message that communication module receives;
Described identification module further comprises:
The model recognition unit is used for identifying according to the model identifying information of described remote service request message the producer and the model of this portable terminal, and identification module is with described producer and type information notice application service module.
15. system according to claim 11 is characterized in that, network side further comprises:
Service database is used to store the service content at portable terminal that sets in advance;
Application service module further comprises:
The automation services unit, be used for the COS code that basis is carried from the remote service request message of portable terminal, in the service database of network side, search the service content corresponding with this COS code, if find service content, then portable terminal is carried out corresponding operating according to the service content that is found.
16. system according to claim 11 is characterized in that, the described engineer terminal of attending a banquet further comprises: voice communications module, be used to set up with described portable terminal between voice communication be connected.
17. system according to claim 11, it is characterized in that, the described engineer terminal of attending a banquet further comprises: the window generation module, be used for obtaining the relevant information of described portable terminal, and on described engineer attends a banquet the display interface of terminal, generate the end message window according to the relevant information of being obtained by the application process of described acting server.
18. system according to claim 17 is characterized in that, described end message window comprises terminal mapping interface at least, and the present displayed content of the content of described terminal mapping interface display and the display interface of described portable terminal is consistent.
19. according to each described system of claim 11 to 18, it is characterized in that, describedly according to the service content that is found portable terminal carried out corresponding operating or application process to carry out described service order be following any operation:
Application-specific is downloaded and is installed in the described portable terminal;
Send on the described portable terminal carrier content of Operating Guideline and demonstration or broadcast;
Configuration file is sent to portable terminal and makes it come into force;
Send the instruction set that comprises at least one operational order to portable terminal, described portable terminal summary responses are received described operational order; Upgrade, upgrade, safeguard the operating system of portable terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010133781A CN101827351B (en) | 2010-03-25 | 2010-03-25 | Method and system for carrying out remote service on mobile terminal based on Internet |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010133781A CN101827351B (en) | 2010-03-25 | 2010-03-25 | Method and system for carrying out remote service on mobile terminal based on Internet |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101827351A true CN101827351A (en) | 2010-09-08 |
| CN101827351B CN101827351B (en) | 2012-10-10 |
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| CN103986784A (en) * | 2014-05-30 | 2014-08-13 | 小米科技有限责任公司 | Communication method and device |
| CN104092742A (en) * | 2014-06-27 | 2014-10-08 | 张�林 | Method for conducing remote setting and maintaining on another intelligent device through smart phone |
| CN104092742B (en) * | 2014-06-27 | 2018-12-28 | 张�林 | A method of remotely located and maintenance being carried out to other smart machines using smart phone |
| CN104038560A (en) * | 2014-06-30 | 2014-09-10 | 北京奇虎科技有限公司 | Remote assistance method between mobile terminals, client side, electronic device and system |
| CN105721529A (en) * | 2014-12-04 | 2016-06-29 | 北京奇虎科技有限公司 | Method, device and system for building remote control connection |
| CN105721529B (en) * | 2014-12-04 | 2019-07-26 | 北京奇虎科技有限公司 | A kind of method, equipment and the system of the long-range control connection of foundation |
| CN106156991A (en) * | 2015-04-15 | 2016-11-23 | 腾讯科技（深圳）有限公司 | Problems of operation processing method and processing device |
| CN106156991B (en) * | 2015-04-15 | 2020-10-09 | 腾讯科技（深圳）有限公司 | Operation problem processing method and device |
| CN111262932A (en) * | 2020-01-15 | 2020-06-09 | 广东金赋科技股份有限公司 | Remote service system and method based on Web page |
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