CN101729685A - Service request method, computer telephony integration (CTI) equipment and network equipment - Google Patents
Service request method, computer telephony integration (CTI) equipment and network equipment Download PDFInfo
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Abstract
The embodiment of the invention discloses a service request method which is implemented by setting the interface parameters of CSTA service request carrying designated calling number information; launching the CSTA service request carrying the interface parameters of CSTA service request carrying designated calling number information to the network equipment at the exchange side. The embodiment of the invention also provides a service request method which comprises receiving the CSTA service request from the CTI equipment; confirming that the interface parameters of the CSTA service request carries the designated calling number information and obtaining the designated calling number information from the interface parameters of the CSTA service request; taking the designated calling number information as thecalling number of the CSTA service request to transmit the CSTA service request to a called terminal continuously. The embodiment of the invention further discloses corresponding equipments. The method and equipments in the embodiment of the invention realize the aim of displaying the designated calling number information on the called terminal under the precondition of not influencing the original definition of CSTA protocol.
Description
Technical field
The present invention relates to communication field, relate in particular to a kind of service request method, a kind of computer telephony integration (CTI) equipment and a kind of exchange side network equipment.
Background technology
At CSTA (Computer Supported Telecommunications Applications, computer supported telecommunication applications) under the support of agreement, CTI (Computer Telephony Integration, computer telephone integration) platform can be by issuing Make Call (making a call) service, Make Predictive Call (breathe out in advance and call out) service, Consultation Call (consultant call) service to calling of a destination device initiation; The CTI platform can also Divert Call (diverting call) serves by issuing, Single Step Transfer (the single step migration is called out) service is arrived another destination device to an already present call forward.
In existing network was used, the terminal use can open the business of caller identification to telecommunication bureau's application, so that when calling out arrival, can see the number of caller.Yet, in some special application scenarioss, for example the CTI platform is controlled certain service desk 114, attending a banquet by it, is 88880001 as telephone number, initiates a calling to the user, to investigate the audience ratings of certain television channel, at this moment, do not wish that the called subscriber sees that on terminal the caller identification of caller is 88880001, but wish that the user sees that on terminal the caller identification of caller is 114.
The inventor finds in the process that realizes invention, according to the definition of in the CSTA agreement Make Call service, MakePredictive Call service, Consultation Call service, Divert Call service, Single Step Transfer being served, when it did not possess the calling arrival callee side of being controlled in these services, the indication callee side showed the ability of specific number.Therefore, prior art can only be every the last data of configuration of attending a banquet by the service engineer initiating this type of when calling out, make these attend a banquet and receive when calling out, demonstration all be the number of appointment in the data configuration.Thereby make the data configuration complexity, the data configuration amount is various, needs personnel to intervene.And when service application was very diversified, the mode of data configuration just can't satisfy professional demand.
Summary of the invention
In view of the deficiencies in the prior art, the embodiment of the invention provides a kind of service request method, CTI equipment and the exchange side network equipment, by the embodiment of the invention, can realize being shown the function of specifying calling number by calling terminal.
In order to reach the foregoing invention purpose, the embodiment of the invention provides a kind of service request method, comprising:
Receive the designated calling number information of user's input;
Initiate to carry the telecommunications application CSTA service request of described designated calling number information to the exchange side network equipment, so that the described exchange side network equipment is the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal.
The embodiment of the invention also provides a kind of service request method, comprising:
Receive the CSTA service request;
Determine to carry designated calling number information in the described CSTA service request, and from described CSTA service request, obtain described designated calling number information;
With described designated calling number information is the calling number of described CSTA service request, and described CSTA service request is routed to by calling terminal.
Accordingly, the embodiment of the invention also provides a kind of CTI equipment, comprises
Input unit is used to receive the designated calling number information that the user imports;
The unit is initiated in request, be used for initiating the described CSTA service request that carries described designated calling number information to the exchange side network equipment, so that the described exchange side network equipment is the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal.
Accordingly, the embodiment of the invention also provides a kind of exchange side network equipment, comprising:
Receiving element is used to receive the CSTA service request;
Acquiring unit is used for determining that described CSTA service request carries designated calling number information, and obtains described designated calling number information from described CSTA service request;
Contiguous unit, being used for described designated calling number information is the calling number of described CSTA service request, and described CSTA service request is routed to by calling terminal.
Implement the embodiment of the invention, have following beneficial effect:
The technical scheme of the embodiment of the invention, CTI equipment can initiate to carry the CSTA service request of designated calling number information to the exchange side network equipment, the exchange side network equipment receives described CSTA service request and described request is handled, with described designated calling number information is the calling number of described CSTA service request, described CSTA service request is routed to by calling terminal, has realized being shown the purpose of designated calling number information by calling terminal.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of first embodiment of a kind of service request method provided by the invention;
Fig. 2 is the schematic flow sheet of second embodiment of a kind of service request method provided by the invention;
Fig. 3 is the schematic flow sheet of the 3rd embodiment of a kind of service request method provided by the invention;
Fig. 4 is the schematic flow sheet of the 4th embodiment of a kind of service request method provided by the invention;
Fig. 5 is the composition schematic diagram of a kind of CTI equipment first embodiment provided by the invention;
Fig. 6 is the composition schematic diagram of a kind of CTI equipment second embodiment provided by the invention;
Fig. 7 is the composition schematic diagram of a kind of exchange side network equipment of providing of the embodiment of the invention;
Fig. 8 is a kind of communication system schematic diagram of being made up of the CTI equipment and the exchange side network equipment that the embodiment of the invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
The technical scheme of the embodiment of the invention, CTI equipment can initiate to carry the CSTA service request of designated calling number information to the exchange side network equipment, the exchange side network equipment receives described CSTA service request and described request is handled, with described designated calling number information is the calling number of described CSTA service request, described CSTA service request is routed to by calling terminal, under the prerequisite that does not influence the original definition of CSTA agreement, realized being shown by calling terminal the purpose of designated calling number information, the service request method of subsequent descriptions also is the process of CTI equipment to the request of making a call of the exchange side network equipment in this embodiment.
Referring to Fig. 1, be the schematic flow sheet of first embodiment of a kind of service request method provided by the invention, as shown in the figure, described method comprises:
The designated calling number information of step 101, reception user input;
Herein, each service comprises in the CSTA agreement: Make Call service, Make Predictive Call service, Consultation Call service, Divert Call service, Single Step Transfer service etc., the interface parameters of described each service is with ASN.1 (Abstract Syntax Notation One, abstract syntax notation one) mark, described CSTA service request comprises: Make Call service request, Make Predictive Call service request, Consultation Call service request, Divert Call service request, Single Step Transfer service request etc.
In described step 101: after receiving the designated calling number information of user's input, can be implemented in by following dual mode and carry described designated calling number information in the CSTA service request:
Mode 1, the designated calling number information that described user is imported writes the designated calling number information field that is provided with in the CSTA service request interface parameters, generates the CSTA service request that carries described designated calling number information;
Mode 2, the true calling number so that the designated calling number information of described user's input is replaced computer telephone integration platform CTI equipment self generates the CSTA service request that carries described designated calling number information.
Implement the service request method that the embodiment of the invention provides, can initiate to carry the CSTA service request of specifying calling number CSTA service request interface parameters to the exchange side network equipment, under the prerequisite that does not influence the original definition of CSTA agreement, realized that CSTA service request interface parameters carries the purpose of specifying calling number.
Referring to Fig. 2, be the schematic flow sheet of second embodiment of a kind of service request method provided by the invention, as shown in the figure, described method comprises:
The designated calling number information of step 201, reception user input;
Table 1:
| ??Make?Call?Argument::＝ |
| ??SEQUENCE |
| ??Make?Call?Argument::＝ |
| { calling Device (caller equipment) Device ID (field type) |
| Called Directory Number (called number) Called Device ID (called device identification) |
| Device Profile (device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
The organization definition of Make Call service request interface parameters is as shown in table 2 in the CSTA agreement after the spreading parameter.
Table 2:
| Make?Call?Argument::＝ |
| SEQUENCE |
| {calling?Device??????????????????Device?ID |
| called?Directory?Number??????????Called?Device?ID |
| device?Profile???????????????????Device?Profile???????????????OPTIONAL |
| account?Code?????????????????????[0]IMPLICIT?Accountlnfo??????OPTIONAL |
| auth?Code????????????????????????[1]IMPLICIT?Auth?Code????????OPTIONAL |
| correlator?Data??????????????????[2]IMPLICIT?correlator?Data??OPTIONAL |
| filling?Caller?Number(calling number )??[3]IMPLICIT?IA5String????????OPTIONAL |
| extensions???????????????????????CSTA?Common?Arguments????????OPTIONAL |
With reference to above-mentioned table 1 and table 2, table 2 is compared with table 1, increased in new parameter field such as the table 2 "
Filling Caller Number (calling number)" field, can with described designated calling number information as: as described in " 114 " write "
Filling Caller Number (calling number)" field, thereby generate the Make Call service request interface parameters that carries described designated calling number information " 114 ".
The organization definition of Make Predictive Call service request interface parameters is as shown in table 3 in the existing C STA agreement.
Table 3:
| Make?Predictive?Call?Argument::＝ |
| SEQUENCE |
| { calling Device (caller equipment) Device ID (field type) |
| Called Directory Number (called number) Called Device ID (called device identification) |
| Allocation (distribution mode) Allocation State (calling distribution mode) OPTIONAL (sign) |
| Device Profile (device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
The organization definition of Make Predictive Call service request interface parameters is as shown in table 4 in the CSTA agreement after the spreading parameter.
Table 4:
| Make?Predictive?Call?Argument::＝ |
| SEQUENCE |
| { calling Device (caller equipment) Device ID (field type) |
| Called Directory Number (called number) Called Device ID (called device identification) |
| Allocation (distribution mode) Allocation State (calling distribution mode) OPTIONAL (sign) |
| Device Profile (device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| Make?Predictive?Call?Argument::＝ |
| filling?Caller?Number(calling number )???[3]IMPLICIT?IA5String???OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
With reference to above-mentioned table 3 and table 4, table 4 is compared with table 3, increased in new parameter field such as the table 4 "
Filling Caller Number (calling number)" field, described designated calling number information can be write described "
Filling Caller Number (calling number)" field, thereby generate the Make Predictive Call service request interface parameters that carries described designated calling number information.
The organization definition of Consultation Call service request interface parameters is as shown in table 5 in the existing C STA agreement.
Table 5:
| Consultation?Call?Argument::＝ |
| SEQUENCE |
| { existing Call (current calling) Connection ID (calling connection identifier) |
| Consulted Device (consulted equipment) Called Device ID (called device identification) |
| Consulted Device Profile (consulted device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
The organization definition of Consultation Call service request interface parameters is as shown in table 6 in the CSTA agreement after the spreading parameter.
Table 6:
| Consultation?Call?Argument::＝ |
| SEQUENCE |
| { existing Call (current calling) Connection ID (calling connection identifier) |
| Consulted Device (consulted equipment) Called Device ID (called device identification) |
| Consultation?Call?Argument::＝ |
| Consulted Device Profile (consulted device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| filling?Caller?Number(calling number )[3]IMPLICIT?IA5String??????OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
With reference to above-mentioned table 5 and table 6, table 6 is compared with table 5, increased in new parameter field such as the table 6 "
Filling Caller Number (calling number)" field, described designated calling number information can be write described "
Filling Caller Number (calling number)" field, thereby generate the Consultation Call service request interface parameters that carries described designated calling number information.
The organization definition of Divert Call service request interface parameters is as shown in table 7 in original CSTA agreement.
Table 7:
| Divert?Call?Argument::＝ |
| SEQUENCE |
| { divertlnfo (transinformation) Divertlnfo (transinformation) |
| Device Profile (device description) Device Profile OPTIONAL (sign) |
| Correlator Data (related data) Correlator Data OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
The organization definition of Divert Call service request interface parameters is as shown in table 8 in the CSTA agreement after the spreading parameter.
Table 8:
| Divert?Call?Argument::＝ |
| SEQUENCE |
| { divertlnfo (transinformation) Divertlnfo (transinformation) |
| Divert?Call?Argument::＝ |
| Device Profile (device description) Device Profile OPTIONAL (sign) |
| Correlator Data (related data) Correlator Data OPTIONAL |
| filling?Caller?Number(calling number )[3]IMPLICIT?IA5String?OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
With reference to above-mentioned table 7 and table 8, table 8 is compared with table 7, increased in new parameter field such as the table 8 "
Filling Caller Number (calling number)" field, described designated calling number information can be write described "
Filling Caller Number (calling number)" field, thereby generate the Divert Call service request interface parameters that carries described designated calling number information.
The organization definition of Single Step Transfer service request interface parameters is as shown in table 9 in original CSTA agreement.
Table 9:
| Single?Step?Transfer?Argument::＝ |
| SEQUENCE |
| { active Call (call active) Connection ID (calling connection identifier) |
| Device To Transfer To (migration order ground equipment) Device ID (device identification) |
| Transfer To Device Profile (migration order ground device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
After the spreading parameter the CSTA agreement in the organization definition of Single Step Transfer service request interface parameters as shown in table 10.
Table 10:
| Single?Step?Transfer?Argument::＝ |
| SEQUENCE |
| { active Call (call active) Connection ID (calling connection identifier) |
| Device To Transfer To (migration order ground equipment) Device ID (device identification) |
| Transfer To Device Profuke (migration order ground device description) Device Profile OPTIONAL (sign) |
| Account Code (number of the account) [0] IMPLICIT Accountlnfo OPTIONAL |
| Auth Code (authorization code) [1] IMPLICIT Auth Code OPTIONAL |
| Correlator Data (related data) [2] IMPLICIT correlator Data OPTIONAL |
| filling?Caller?Number(calling number )???[3]IMPLICIT?IA5String????OPTIONAL |
| Extensions (spreading parameter) CSTA Common Arguments OPTIONAL |
With reference to above-mentioned table 9 and table 10, table 10 is compared with table 9, increased in new parameter field such as the table 10 "
Filling Caller Number (calling number)" field, described designated calling number information can be write described "
Filling Caller Number (calling number)" field, thereby generate the Single Step Transfer service request interface parameters that carries described designated calling number information.
Implement the service request method that the embodiment of the invention provides, can initiate to carry the CSTA service request of specifying calling number CSTA service request interface parameters to the exchange side network equipment, under the prerequisite that does not influence the original definition of CSTA agreement, realized that CSTA service request interface parameters carries the purpose of specifying calling number.
Referring to Fig. 3, be the schematic flow sheet of first embodiment of a kind of service request method provided by the invention, during specific implementation, this method is applied to the exchange side network equipment, and as shown in the figure, described method comprises:
Herein, the dialing number information of described appointment is the dialing number information of user's input, and the dialing number information of described appointment is carried in the designated calling number information field that is provided with in the CSTA service request interface parameters.In addition, the dialing number information of described appointment is used to replace the true calling number of computer telephone integration platform CTI equipment self.
During specific implementation, described step 302 can comprise: judge in the interface parameters of described CSTA service request whether carry the designated calling number information field, as if carrying the designated calling number information field in the interface parameters that is judged as described CSTA service request, then from this designated calling number information field, obtain described designated calling number information.
Implement the service request method that the embodiment of the invention provides, determine to have carried the designated calling number information field in the described CSTA service request from CTI equipment, from the CSTA service request, obtain designated calling number information, and be the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal, has realized being shown the purpose of designated calling number information by calling terminal.
Referring to Fig. 4, be the schematic flow sheet of second embodiment of a kind of service request method of providing of the embodiment of the invention, as shown in the figure, described method comprises:
The designated calling number information of step 401, reception user input;
In described step 401: after receiving the designated calling number information of user's input, can be implemented in by following dual mode and carry described designated calling number information in the CSTA service request:
Mode 1, the designated calling number information that described user is imported writes the designated calling number information field that is provided with in the CSTA service request interface parameters, generates the CSTA service request that carries described designated calling number information;
Mode 2, the true calling number so that the designated calling number information of described user's input is replaced computer telephone integration platform CTI equipment self generates the CSTA service request that carries described designated calling number information.
Step 402, initiate the described CSTA service request that carries the CSTA service request interface parameters of designated calling number information to the exchange side network equipment;
Step 403, receive CSTA service request, determine to carry designated calling number information in the described CSTA service request, and from described CSTA service request, obtain described designated calling number information from CTI equipment;
Herein, during specific implementation, described step 403 can for: judge in the interface parameters of described CSTA service request whether carried the designated calling number information field; If be judged as is then to obtain corresponding designated calling number information from this designated calling number information field; If be judged as not, then finish.
Step 404, be the calling number of described CSTA service request with described designated calling number information, by NGN (Next Generation Networks, next generation network) to by the service request that made a call by calling terminal.
Implement the service request method that the embodiment of the invention provides, can initiate to carry the CSTA service request of designated calling number information to the exchange side network equipment, the exchange side network equipment receives described CSTA service request, and from the CSTA service request, obtain designated calling number information, and be the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal, under the prerequisite that does not influence the original definition of CSTA agreement, realized being shown the purpose of designated calling number information by calling terminal.
Referring to Fig. 5, be the composition schematic diagram of CTI equipment first embodiment provided by the invention, as shown in the figure, described CTI equipment comprises:
Herein, each service comprises in the CSTA agreement: Make Call service, Make Predictive Call service, Consultation Call service, Divert Call service, Single Step Transfer service etc., the interface parameters of described each service is with ASN.1 (Abstract Syntax Notation One, abstract syntax notation one) mark, described CSTA service request comprises: Make Call service request, Make Predictive Call service request, Consultation Call service request, Divert Call service request, Single Step Transfer service request etc.
During specific implementation, present embodiment can also comprise:
Implement the CTI equipment that the embodiment of the invention provides, can initiate to carry the CSTA service request of specifying calling number CSTA service request interface parameters to the exchange side network equipment, under the prerequisite that does not influence the original definition of CSTA agreement, realized that CSTA service request interface parameters carries the purpose of specifying calling number.
Referring to Fig. 6, be the composition schematic diagram of CTI equipment second embodiment provided by the invention, as shown in the figure, described CTI equipment comprises:
Herein, each service comprises in the CSTA agreement: Make Call service, Make Predictive Call service, Consultation Call service, Divert Call service, Single Step Transfer service etc., the interface parameters of described each service is with ASN.1 (Abstract Syntax Notation One, abstract syntax notation one) mark, described CSTA service request comprises: Make Call service request, Make Predictive Call service request, Consultation Call service request, Divert Call service request, Single Step Transfer service request etc.
During specific implementation, present embodiment can also comprise:
Replace unit 63, be used for replacing the true calling number of computer telephone integration platform CTI equipment self, generate the CSTA service request that carries described designated calling number information with the designated calling number information of described input unit input.Need to prove that described designated calling number information field can be the parameter field that increases newly after the expansion CSTA service request interface parameters.As increase new parameter field "
Filling Caller Number (calling number)", can with described designated calling number information as: as described in " 114 " write "
Filling Caller Number (calling number)" field, thereby generate the CSTA service request interface parameters that carries described designated calling number information " 114 ".
Implement the CTI equipment that the embodiment of the invention provides, can initiate carry the CSTA service request of specifying calling number CSTA service request interface parameters, realized that CSTA service request interface parameters carries the purpose of specifying calling number to the exchange side network equipment.
Referring to Fig. 7, be the composition schematic diagram of a kind of exchange side network equipment of providing of the embodiment of the invention, as shown in the figure, the described exchange side network equipment comprises:
Receiving element 71 is used to receive the CSTA service request; Herein, described CSTA service request comprises: Make Call service request, Make Predictive Call service request, Consultation Call service request, Divert Call service request, Single Step Transfer service request etc.
Acquiring unit 72 is used for determining that described CSTA service request carries designated calling number information, and obtains described designated calling number information from described CSTA service request;
Particularly, described acquiring unit 72 comprises judging unit 722 and obtains performance element 723, and described judging unit 722 judges in the interface parameters of described CSTA service request whether carried the designated calling number information field; The described performance element 723 that obtains, be used for when the interface parameters that described judging unit 722 is judged as described CSTA service request has been carried the designated calling number information field, from described designated calling number information field, obtaining corresponding designated calling number information.
Implement the exchange side network equipment that the embodiment of the invention provides, determine to have carried the designated calling number information field in the described CSTA service request from CTI equipment, from the CSTA service request, obtain designated calling number information, and be the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal, has realized being shown the purpose of designated calling number information by calling terminal.
Referring to Fig. 8, be a kind of communication system schematic diagram of forming by the CTI equipment and the exchange side network equipment that the embodiment of the invention provides.
Described system in the present embodiment comprises the CTI equipment 5 that is used to send service request, and the exchange side network equipment 7 that is used to handle service request, the function of each unit and the relation between each unit please refer to the description in a kind of CTI equipment of the embodiment of the invention in the equipment 5 of CTI described in this example, and the relation between the function of the described exchange side network equipment 7 and each unit please refer to the description in a kind of exchange side network equipment of the embodiment of the invention.The embodiment of the invention sends service request by CTI equipment 5 to the exchange side network equipment 7, receives the service request of described CTI equipment transmission and handles described service request by the exchange side network equipment 7.
Elaborate a specific embodiment below.
For example, the CTI platform is controlled certain service desk 114, attend a banquet by it, as number is 88880001, issue a Make Call service request and initiate a calling, to investigate the audience ratings of certain television channel, at this moment to user 28979936, do not wish that the called subscriber sees that on terminal the caller identification of caller is 88880001, but wish that the user sees that on terminal the caller identification of caller is 114.
In the CTI equipment 5, input unit 51 receives the designated calling number information " 114 " of user's input, generation unit 53 is with the designated calling number information field that is provided with in the Make Call service request interface parameters that writes of described input unit 51 inputs, as described the designated calling number information field can for, "
Filling Caller Number (calling number)", thereby generate the Make Call service request interface parameters that carries described designated calling number information " 114 ".Request is initiated unit 52 and is initiated the described Make Call service request that carries the Make Call service request interface parameters of designated calling number information " 114 " to the exchange side network equipment.
The CTI equipment 5 control exchange side network equipments 7 use attending a banquet of 114 service desk 88880001 to go outgoing call user 28979936, in the exchange side network equipment 7, and the Make Call service request that receiving element 71 receives from CTI equipment; Carry designated calling number information " 114 " in the interface parameters of acquiring unit 72 definite described Make Call service requests, and from the interface parameters of described Make Call service request, obtain described designated calling number information " 114 "; Contiguous unit 73 is the calling number of described MakeCall service request with described designated calling number information " 114 ", and described Make Call service request is routed to by calling terminal, and be " 114 " by the calling number that calling terminal shows this moment.
Implement the system that the embodiment of the invention provides, CTI equipment can initiate to carry the CSTA service request of specifying calling number CSTA service request interface parameters to the exchange side network equipment, the exchange side network equipment receives described CSTA service request, and from the interface parameters of CSTA service request, obtain designated calling number information, and be the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal, under the prerequisite that does not influence the original definition of CSTA agreement, realized being shown the purpose of designated calling number information by calling terminal.
Above disclosed is preferred embodiment of the present invention only, can not limit the present invention's interest field certainly with this, and therefore the equivalent variations of doing according to claim of the present invention still belongs to the scope that the present invention is contained.
Claims (14)
1. service request method is characterized in that:
Receive the designated calling number information of user's input;
Initiate to carry the telecommunications application CSTA service request of described designated calling number information to the exchange side network equipment, so that the described exchange side network equipment is the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal.
2. the method for claim 1 is characterized in that, also comprises after the designated calling number information of described reception user input:
The designated calling number information of described user's input is write the designated calling number information field that is provided with in the CSTA service request interface parameters, generate the CSTA service request that carries described designated calling number information.
3. the method for claim 1 is characterized in that, also comprises after the designated calling number information of described reception user input:
True calling number so that the designated calling number information of described user's input is replaced computer telephone integration platform CTI equipment self generates the CSTA service request that carries described designated calling number information.
4. as any described method of claim 1 to 3, it is characterized in that described CSTA service request is the Make Call service request that makes a call; Or be that pre-the exhalation called out Make Predictive Call service request; Or be consultant call Consultation Call service request; Or be diverting call Divert Call service request; Or be that single step calls out Single Step Transfer service request.
5. a service request method is characterized in that, comprising:
Receive the CSTA service request;
Determine to carry designated calling number information in the described CSTA service request, and from described CSTA service request, obtain described designated calling number information;
With described designated calling number information is the calling number of described CSTA service request, and described CSTA service request is routed to by calling terminal.
6. method as claimed in claim 5 is characterized in that, describedly determines to carry designated calling number information in the described CSTA service request, and obtains described designated calling number information comprise from described CSTA service request:
Judge in the interface parameters of described CSTA service request and whether carry the designated calling number information field, as if carrying the designated calling number information field in the interface parameters that is judged as described CSTA service request, then from this designated calling number information field, obtain described designated calling number information.
7. method as claimed in claim 5 is characterized in that the dialing number information of the dialing number information of described appointment for user's input.
8. as the arbitrary described method of claim 5-7, it is characterized in that the dialing number information of described appointment is carried in the designated calling number information field that is provided with in the CSTA service request interface parameters.
9. as the arbitrary described method of claim 5-7, it is characterized in that the dialing number information of described appointment is used to replace the true calling number of computer telephone integration platform CTI equipment self.
10. a computer telephony integration (CTI) equipment is characterized in that, comprising:
Input unit is used to receive the designated calling number information that the user imports;
The unit is initiated in request, be used for initiating the described CSTA service request that carries described designated calling number information to the exchange side network equipment, so that the described exchange side network equipment is the calling number of described CSTA service request with described designated calling number information, described CSTA service request is routed to by calling terminal.
11. equipment as claimed in claim 10 is characterized in that, also comprises:
Generation unit is used for the described designated calling number information of described input unit input is write the designated calling number information field that CSTA service request interface parameters is provided with, and generates the CSTA service request that carries described designated calling number information.
12. equipment as claimed in claim 10 is characterized in that, also comprises:
Replace the unit, be used for replacing the true calling number of computer telephone integration platform CTI equipment self, generate the CSTA service request that carries described designated calling number information with the designated calling number information of described input unit input.
13. an exchange side network equipment is characterized in that, comprising:
Receiving element is used to receive the CSTA service request;
Acquiring unit is used for determining that described CSTA service request carries designated calling number information, and obtains described designated calling number information from described CSTA service request;
Contiguous unit, being used for described designated calling number information is the calling number of described CSTA service request, and described CSTA service request is routed to by calling terminal.
14. equipment as claimed in claim 13 is characterized in that, described acquiring unit comprises:
Judging unit is used for judging whether the interface parameters of described CSTA service request has carried the designated calling number information field;
Obtain performance element, being used in described judgment unit judges is the interface parameters of described CSTA service request when having carried the designated calling number information field, obtains corresponding designated calling number information from described designated calling number information field.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008102185721A CN101729685B (en) | 2008-10-22 | 2008-10-22 | Service request method, computer telephony integration (CTI) equipment and network equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008102185721A CN101729685B (en) | 2008-10-22 | 2008-10-22 | Service request method, computer telephony integration (CTI) equipment and network equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101729685A true CN101729685A (en) | 2010-06-09 |
| CN101729685B CN101729685B (en) | 2012-07-04 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2008102185721A Expired - Fee Related CN101729685B (en) | 2008-10-22 | 2008-10-22 | Service request method, computer telephony integration (CTI) equipment and network equipment |
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| Country | Link |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103037115A (en) * | 2011-10-09 | 2013-04-10 | 上海市南电信服务中心有限公司 | Dynamic elastic control system for computer supported telephony application (CSTA) link |
| CN103262563A (en) * | 2010-12-23 | 2013-08-21 | 西门子企业通讯有限责任两合公司 | Method for integrating functions of telecommunications network in data network |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH11275634A (en) * | 1998-03-20 | 1999-10-08 | Fujitsu Ltd | Network number management system and exchange |
| CN1960399A (en) * | 2006-11-08 | 2007-05-09 | 华为技术有限公司 | Method for displaying information from calling user |
| CN101282502B (en) * | 2007-04-04 | 2011-08-24 | 中兴通讯股份有限公司 | Method and apparatus for implementing carrying number as well as method for calling number-carried user |
-
2008
- 2008-10-22 CN CN2008102185721A patent/CN101729685B/en not_active Expired - Fee Related
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103262563A (en) * | 2010-12-23 | 2013-08-21 | 西门子企业通讯有限责任两合公司 | Method for integrating functions of telecommunications network in data network |
| CN103262563B (en) * | 2010-12-23 | 2017-09-19 | 西门子企业通讯有限责任两合公司 | Method for being integrated into the function of telecommunications network in data network |
| CN103037115A (en) * | 2011-10-09 | 2013-04-10 | 上海市南电信服务中心有限公司 | Dynamic elastic control system for computer supported telephony application (CSTA) link |
| CN103037115B (en) * | 2011-10-09 | 2015-06-17 | 上海市南电信服务中心有限公司 | Dynamic elastic control system for computer supported telephony application (CSTA) link |
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| Publication number | Publication date |
|---|---|
| CN101729685B (en) | 2012-07-04 |
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