CN102035951A - Telephone traffic call transfer method and attendant console system - Google Patents
Telephone traffic call transfer method and attendant console system Download PDFInfo
- Publication number
- CN102035951A CN102035951A CN200910190660XA CN200910190660A CN102035951A CN 102035951 A CN102035951 A CN 102035951A CN 200910190660X A CN200910190660X A CN 200910190660XA CN 200910190660 A CN200910190660 A CN 200910190660A CN 102035951 A CN102035951 A CN 102035951A
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- China
- Prior art keywords
- control module
- banquet
- message
- message control
- attending
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
Abstract
The invention discloses a telephone traffic call transfer method, which comprises the following steps: A, an IP agent responses to the incoming call of a calling user; B, the IP agent transmits the call transfer information to a service control module; and C, the service control module releases the IP agent and calls a call transfer user based on the call transfer information. The invention also discloses an attendant console system. After the IP agent responses to the incoming call of the user, the call transfer user is directly called. Compared with the prior art, the invention has the advantages that the step of hearing the protective sound of the calling user is reduced; the telephone call transfer can be rapidly finished; the quality of the network service is enhanced; and the utilization rate of equipment is simultaneously enhanced. After the IP agent transmits the call transfer information, the service control module directly releases the IP agent so that the IP agent is in an idle state to finish other tasks, and the utilization rate of the equipment is further enhanced.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of telephone traffic transfer method and attendant console system.
Background technology
Switching (Call Transfer) is professional to have a wide range of applications in traditional telephone network, and particularly frequency of utilization is quite high in the computer console system.Transfer service is a kind of important telecommunication service, and this business is for when user and the other side converse, and under the situation of dropped calls not, dial-out the opposing party realizes that two square tubes talk about.Be implemented as follows: calling subscriber A calls out console, and console is replied, and console is dialed called B, realizes the conversation of user A and called B, discharges simultaneously and attends a banquet.
Existing attendant console system, switching speed is slow, and usage ratio of equipment is lower.
Summary of the invention
The main technical problem to be solved in the present invention is that a kind of speed of transferring is fast, utilization rate of equipment and installations is high telephone traffic transfer method and attendant console system are provided.
For solving the problems of the technologies described above, the invention provides a kind of telephone traffic transfer method, may further comprise the steps:
A kind of telephone traffic transfer method is characterized in that, may further comprise the steps:
A. attend a banquet and accept calling subscriber's calling;
B. described attending a banquet sends diversion message to message control module;
C. described message control module discharges described attending a banquet, and calls out described forwarded user based on described diversion message.
Described diversion message comprises the switching number, and described message control module is by dialing the described forwarded user of described switching number call.
Comprise that also described message control module carries out the step of authentication to described attending a banquet before the step C after the step B.
Described authentication is specifically realized that by the described attribute of attending a banquet of described message control module inquiry described attribute comprises the seat call authority.
Also comprise the step of message control module inquiry idle seating before the steps A, attending a banquet described in the steps A is described idle seating.
Comprise that also described message control module receives the response message of described forwarded user after the step C, described calling subscriber and described forwarded user are connected.
A kind of attendant console system comprises that at least one attends a banquet and message control module, and described attending a banquet is used for the accepted user calling and makes a call; Described message control module is used for controlling call and continues, and it is characterized in that, described attending a banquet also is used for sending diversion message to message control module; Described message control module also is used to discharge described attending a banquet, and calls out described forwarded user based on described diversion message.
Described diversion message comprises the switching number, and described message control module is by dialing the described forwarded user of described switching number call.
Described message control module also is used for described attending a banquet carried out authentication.
Described message control module also is used for by inquiring about described attribute of attending a banquet described attending a banquet being carried out authentication, and described attribute comprises the seat call authority.
The invention has the beneficial effects as follows:
After the accepted user calling of attending a banquet of the present invention, the direct calling forwarded user is with respect to prior art, reduced the step that the calling subscriber listens the protection sound, can finish the switching of phone apace, improve the quality of network service, also improve usage ratio of equipment simultaneously; After the transmission diversion message of attending a banquet of the present invention, message control module then directly discharges attends a banquet, and making attends a banquet enters Idle state, can finish other tasks, has further improved usage ratio of equipment.
Description of drawings
Fig. 1 is the structural representation of a kind of embodiment of attendant console system of the present invention;
Fig. 2 is the flow chart of a kind of execution mode of the inventive method;
Fig. 3 is the flow chart of a kind of concrete execution mode of the inventive method.
Embodiment
In conjunction with the accompanying drawings the present invention is described in further detail below by embodiment.
As shown in Figure 1, attendant console system of the present invention, its a kind of execution mode comprise that at least one is attended a banquet, message control module and distribution module.Attending a banquet is used for the accepted user calling and makes a call, and message control module is used for controlling call and continues, and distribution module is used for distributing attends a banquet, and the state that record is attended a banquet is as free time, conversation etc.Attend a banquet and to be used for sending diversion message to message control module; Diversion message can comprise the switching number, and message control module is by dialing switching number call forwarded user.In the present embodiment, attending a banquet to have one, also can have two or a plurality of.
Message control module also is used for carrying out authentication to attending a banquet, and specifically can carry out authentication to attending a banquet by the attribute that inquiry is attended a banquet, and this attribute comprises the seat call authority.Message control module also is used for discharging attends a banquet, and calls out forwarded user based on diversion message.
Message control module also is used for carrying out authentication to attending a banquet, has the right if attend a banquet, and the calling authority that this kind of promptly attending a banquet is called out, message control module is by dialing switching number call forwarded user; Have no right if attend a banquet, the not calling authority of this kind calling of promptly attending a banquet, this failure of transferring, giving attends a banquet sends out the miscue of switching failure, finishes this switch over operation, and the calling subscriber continues conversation with attending a banquet.
Message control module also is used for to distribution module inquiry idle seating, and distribution module is distributed idle seating to message control module, and sends return messages, and return messages comprise the number of the idle seating of being distributed.
Message control module also is used to receive the response message of forwarded user, and calling subscriber and forwarded user are connected.
As shown in Figure 2, a kind of embodiment of the inventive method may further comprise the steps:
Step 201: attend a banquet and accept calling subscriber's calling; Attend a banquet and accept calling subscriber's calling, enter conversation state.
Step 202: attending a banquet sends diversion message to message control module; Attend a banquet and in the diversion message that message control module sends, comprise the number of forwarded user.
Step 203: message control module discharges attends a banquet, and calls out forwarded user; After message control module is received diversion message, discharge immediately and attend a banquet, and by the switching number call forwarded user in the diversion message.Call failure, directly the release message of transparent transmission switching is to the calling subscriber, and the calling subscriber listens busy tone or failure prompt tone.Access success, the calling subscriber listens the ring-back tone or the color tinkling of pieces of jade, and after forwarded user was replied, calling subscriber and forwarded user entered conversation state, transfer successfully.In one embodiment, message control module can carry out authentication to attending a banquet earlier after receiving diversion message, as attends a banquet and have the right, and just discharges and attends a banquet, and call out forwarded user.
Dial the B that attends a banquet with user A below, the B forwarded user of attending a banquet C is an example, specifies telephone traffic transfer method of the present invention, as shown in Figure 3, may further comprise the steps:
Step 301: send out initial address message; User A makes a call to message control module, and sends initial address message.
Step 302: return Address Complete Message; Message control module sends Address Complete Message to user A.
Step 303: inquiry idle seating; Message control module sends query messages to distribution module, and what inquiry was idle attends a banquet.
Step 304: return results; Distribution module selects idle seating to give message control module respectively, sends the result to message control module, and promptly the idle seating of Fen Peiing if there is not idle seating, directly failed, otherwise carried out 305, in this embodiment, returns the number of the B that attends a banquet;
Step 305: send out initial address message; Message control module makes a call to the B that attends a banquet, and sends out initial address message.
Step 306: return Address Complete Message; The B that attends a banquet returns Address Complete Message to message control module.
Step 307: the B that attends a banquet sends out response message to message control module.
Step 308: message control module is sent out response message to user A, and the user A and the B that attends a banquet enter conversation state.
Step 309: the B that attends a banquet sends diversion message to message control module, and diversion message comprises the number of user C.
Step 310: message control module carries out authentication to attending a banquet, as the B that the attends a banquet switching of having the right, and directly discharges the B that attends a banquet, and the B that attends a banquet enters Idle state, can accept new incoming traffic, continues execution in step 311 simultaneously; As the B that attends a banquet haves no right switching, sends out the miscue of switching failure for the B that attends a banquet, and finishes this switch over operation, and the user A and the B that attends a banquet continue conversation.
Step 311: message control module makes a call to user C, sends out initial address message.
Step 312: user C sends out Address Complete Message to message control module.
Step 313: user C sends out response message; User C sends out response message to message control module, and user A and user C connect, and enter conversation state, finish switching.
Above content be in conjunction with concrete execution mode to further describing that the present invention did, can not assert that concrete enforcement of the present invention is confined to these explanations.For the general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, can also make some simple deduction or replace, all should be considered as belonging to protection scope of the present invention.
Claims (10)
1. a telephone traffic transfer method is characterized in that, may further comprise the steps:
A. attend a banquet and accept calling subscriber's calling;
B. described attending a banquet sends diversion message to message control module;
C. described message control module discharges described attending a banquet, and calls out described forwarded user based on described diversion message.
2. the method for claim 1 is characterized in that, described diversion message comprises the switching number, and described message control module is by dialing the described forwarded user of described switching number call.
3. the method for claim 1 is characterized in that, comprises that also described message control module carries out the step of authentication to described attending a banquet before the step C after the step B.
4. method as claimed in claim 3 is characterized in that, described authentication is specifically realized that by the described attribute of attending a banquet of described message control module inquiry described attribute comprises the seat call authority.
5. as each described method in the claim 1 to 4, it is characterized in that also comprise the step of message control module inquiry idle seating before the steps A, attending a banquet described in the steps A is described idle seating.
6. as each described method in the claim 1 to 4, it is characterized in that, comprise that also described message control module receives the response message of described forwarded user after the step C, described calling subscriber and described forwarded user are connected.
7. attendant console system comprises that at least one attends a banquet and message control module, and described attending a banquet is used for the accepted user calling and makes a call; Described message control module is used for controlling call and continues, and it is characterized in that, described attending a banquet also is used for sending diversion message to message control module; Described message control module also is used to discharge described attending a banquet, and calls out described forwarded user based on described diversion message.
8. system as claimed in claim 7 is characterized in that described diversion message comprises the switching number, and described message control module is by dialing the described forwarded user of described switching number call.
9. system as claimed in claim 7 is characterized in that, described message control module also is used for described attending a banquet carried out authentication.
10. system as claimed in claim 8 is characterized in that, described message control module also is used for by inquiring about described attribute of attending a banquet described attending a banquet being carried out authentication, and described attribute comprises the seat call authority.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910190660XA CN102035951A (en) | 2009-09-28 | 2009-09-28 | Telephone traffic call transfer method and attendant console system |
| PCT/CN2010/073770 WO2010145493A1 (en) | 2009-09-28 | 2010-06-10 | Method for call transfer and attendant console system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910190660XA CN102035951A (en) | 2009-09-28 | 2009-09-28 | Telephone traffic call transfer method and attendant console system |
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| Publication Number | Publication Date |
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| CN102035951A true CN102035951A (en) | 2011-04-27 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200910190660XA Pending CN102035951A (en) | 2009-09-28 | 2009-09-28 | Telephone traffic call transfer method and attendant console system |
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| Country | Link |
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| CN (1) | CN102035951A (en) |
| WO (1) | WO2010145493A1 (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108234781A (en) * | 2018-01-15 | 2018-06-29 | 诺雪（武汉）科技有限公司 | Communication means and device |
| CN109495658A (en) * | 2018-12-27 | 2019-03-19 | 广州云趣信息科技有限公司 | A method of one group of traffic function privilege is controlled by one long shaping Numerical Implementation |
| CN109769072A (en) * | 2017-11-09 | 2019-05-17 | 中兴通讯股份有限公司 | Processing method, storage medium and the server of tone information |
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| EP1638305A1 (en) * | 2004-09-17 | 2006-03-22 | Siemens Aktiengesellschaft | Call transfer services |
| CN1897613A (en) * | 2006-06-19 | 2007-01-17 | 上海粱江通信系统有限公司 | Method for realizing virtual telephone-exchange table accessing control |
| CN101282383A (en) * | 2007-12-27 | 2008-10-08 | 华为技术有限公司 | Method, apparatus and voice service system for processing telephonist entry |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101409749A (en) * | 2008-08-22 | 2009-04-15 | 中兴通讯股份有限公司 | Switching device, system and implementing method for traffic statistic |
-
2009
- 2009-09-28 CN CN200910190660XA patent/CN102035951A/en active Pending
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2010
- 2010-06-10 WO PCT/CN2010/073770 patent/WO2010145493A1/en active Application Filing
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1638305A1 (en) * | 2004-09-17 | 2006-03-22 | Siemens Aktiengesellschaft | Call transfer services |
| CN1897613A (en) * | 2006-06-19 | 2007-01-17 | 上海粱江通信系统有限公司 | Method for realizing virtual telephone-exchange table accessing control |
| CN101282383A (en) * | 2007-12-27 | 2008-10-08 | 华为技术有限公司 | Method, apparatus and voice service system for processing telephonist entry |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109769072A (en) * | 2017-11-09 | 2019-05-17 | 中兴通讯股份有限公司 | Processing method, storage medium and the server of tone information |
| CN108234781A (en) * | 2018-01-15 | 2018-06-29 | 诺雪（武汉）科技有限公司 | Communication means and device |
| CN108234781B (en) * | 2018-01-15 | 2020-11-03 | 诺雪（武汉）科技有限公司 | Communication method and device |
| CN109495658A (en) * | 2018-12-27 | 2019-03-19 | 广州云趣信息科技有限公司 | A method of one group of traffic function privilege is controlled by one long shaping Numerical Implementation |
| CN109495658B (en) * | 2018-12-27 | 2021-04-13 | 广州云趣信息科技有限公司 | Method for controlling a group of telephone traffic function authorities through a long shaping numerical value |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2010145493A1 (en) | 2010-12-23 |
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Application publication date: 20110427 |