CN109769072A - Processing method, storage medium and the server of tone information - Google Patents
Processing method, storage medium and the server of tone information Download PDFInfo
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- CN109769072A CN109769072A CN201711099470.8A CN201711099470A CN109769072A CN 109769072 A CN109769072 A CN 109769072A CN 201711099470 A CN201711099470 A CN 201711099470A CN 109769072 A CN109769072 A CN 109769072A
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Abstract
The invention discloses a kind of processing method of tone information, storage medium and servers, this method comprises: judging under called number with the presence or absence of idle operator；There is no in the case where idle operator under called number, the recorded message of calling subscriber is saved；Prompting the operator under called number by predetermined manner, there are recorded messages.In the case where the phone that the present invention does not have idle operator to answer calling subscriber under a called number in group switchboard or polling group, recorded message preservation is carried out to calling subscriber, and there are recorded messages to listen to by all operators under predetermined manner prompt called number, it solves the problems, such as that voice mail in the prior art solves only the tone information between ordinary user and listens to message, can not solve the problems, such as listening to for tone information when called subscriber is group switchboard or polling group.
Description
Technical field
The present invention relates to intelligent network communication field, more particularly to a kind of processing method of tone information, storage medium and
Server.
Background technique
Next-generation communication network (NGN, Next Generation Network) and network interconnection IP multimedia subsystem, IMS
Group switchboard (Group under networks such as (IMS, Internet Protocol Multimedia Subsystem)
Switchboard) and polling group (Hunt Group) is in the applied business of specific group attribute, a group can to have zero
To multiple group switchboards, can also have zero to multiple polling groups, wherein group switchboard has true number, can be used for group
Inside and outside user dials, and polling group is no true number, cornet (Group Extension in only one group
Number) dialed for user in group, outside group user want must to be transferred to by group switchboard if relating to polling group to
Polling group.Can there are multiple members, referred to as operator under group switchboard or polling group, if operator has logged in corresponding interface
(the unified customer service interface of such as group), also referred to as attends a banquet.
Voice mail (Voice Mailbox) in the prior art mainly realizes the function of two parts, part of functions
It is to record calling subscriber to the tone information of called subscriber, another part function is that called subscriber listens to the voice of calling subscriber and stays
Speech.But voice mail in the prior art solves only tone information and the problem of listening to message between ordinary user, i.e.,
The case where one calling subscriber only calls a called subscriber can not solve language when called subscriber is group switchboard or polling group
Sound message listens to problem.
Summary of the invention
The present invention provides processing method, storage medium and the server of a kind of tone information, to solve in the prior art
It can not solve the problems, such as the recording of tone information when called subscriber is group switchboard or polling group and listen to.
In order to solve the above technical problems, on the one hand, the present invention provides a kind of processing method of tone information, comprising: judgement
With the presence or absence of idle operator under called number；There is no in the case where idle operator under the called number, protect
Deposit the recorded message of calling subscriber；Prompting the operator under called number by predetermined manner, there are recorded messages.
Further, the recorded message of calling subscriber is saved there is no in the case where idle operator under called number,
It include: to carry out playback to the calling subscriber to collect the digits prompt；It records to the calling subscriber；Detect the calling subscriber's
Whether long recording time is more than default long recording time, if so, saving the recording of the calling subscriber of default long recording time；It is no
Then, whole recording of the calling subscriber are saved.
Further, the recorded message for saving calling subscriber, comprising: the recording of the calling subscriber is stored in database
And/or the recording of the calling subscriber is stored in voice mail.
Further, the predetermined manner includes following one kind: to the reserved postal for notifying operator under called number
Case sends mail；To the reserved instant communication number PUSH message for notifying operator under called number；To called number
Under each operator PUSH message of attending a banquet.
Further, it after the recorded message for saving calling subscriber, specifically includes: converting text for the recorded message
Word information；Prompting the operator under called number by predetermined manner, there are the recorded messages, and show the recorded message
Corresponding text information.
On the other hand, the present invention also provides a kind of storage mediums, are stored with computer program, and the computer program is located
Reason device realizes following steps when executing: judging under called number with the presence or absence of idle operator；Under the called number not
In the case where in the presence of idle operator, the recorded message of calling subscriber is saved；It is prompted under called number by predetermined manner
There are recorded messages by operator.
Further, the computer program is being executed the operator that the free time is not present under called number by the processor
In the case where, it when saving the step of the recorded message of calling subscriber, is implemented as follows step: the calling subscriber is put
Sound collects the digits prompt；It records to the calling subscriber；Whether the long recording time for detecting the calling subscriber is more than default recording
Duration, if so, saving the recording of the calling subscriber of default long recording time；Otherwise, the whole of the calling subscriber is saved
Recording.
Further, the computer program is in the step for being executed the recorded message for saving calling subscriber by the processor
When rapid, it is implemented as follows step: the recording of the calling subscriber being stored in database and/or by the recording of the calling subscriber
It is stored in voice mail.
Further, the predetermined manner includes following one kind: to the reserved postal for notifying operator under called number
Case sends mail；To the reserved instant communication number PUSH message for notifying operator under called number；To called number
Under each operator PUSH message of attending a banquet.
Further, the computer program is in the step for being executed the recorded message for saving calling subscriber by the processor
After rapid, following steps are also executed by the processor: converting text information for the recorded message；It is mentioned by predetermined manner
There are the recorded messages by the operator for showing under called number, and show the corresponding text information of the recorded message.
On the other hand, the present invention also provides a kind of servers, including above-mentioned storage medium.
Calling subscriber is answered without free time operator under a called number of the present invention in group switchboard or polling group
Phone in the case where, to calling subscriber carry out recorded message preservation, and by predetermined manner prompt called number under traffic
There are recorded messages to be listened to by member, solves voice mail in the prior art and solves only receipts between ordinary user
The problem of listening message can not solve the problems, such as listening to for tone information when called subscriber is group switchboard or polling group.
Detailed description of the invention
Fig. 1 is the flow chart of method for processing voice messages in first embodiment of the invention；
Fig. 2 is the network element of the system for listening to tone information based on group switchboard or polling group in fourth embodiment of the invention
Structural schematic diagram；
Fig. 3 is that the system for listening to tone information based on group switchboard or polling group in fourth embodiment of the invention carries out
Signalling interactive process schematic diagram when recording.
Specific embodiment
The processing of tone information when called subscriber is group switchboard or polling group can not be solved in order to solve the prior art
Problem, the present invention provides a kind of processing method of tone information, storage medium and servers, below in conjunction with attached drawing and implementation
Example, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only used to explain this hair
It is bright, do not limit the present invention.
The first embodiment of the present invention provides a kind of processing method of tone information, and flow chart is as shown in Figure 1, specific
Including step S101 to S103:
S101 judges under called number with the presence or absence of idle operator；
S102 saves the recorded message of calling subscriber there is no in the case where idle operator under called number；
S103, prompting the operator under called number by predetermined manner, there are recorded messages.
In the present embodiment, called number is group switchboard or polling sets of numbers, and wherein there are several under the called number
Operator first determines whether when the calling user dials called number with the presence or absence of idle operator under the called number, if depositing
In idle operator, then calling subscriber is directly forwarded to free time operator, to carry out listening to for calling party telephone content；
If recording under the called number currently without idle operator for calling subscriber, and the institute under the called number
There is operator that can listen to the recorded message.
When needing to record to calling subscriber, the prompt that collects the digits to calling subscriber's progress playback is needed, only in caller
User agree to and confirm can record in the case where can just record to calling subscriber, therefore can prompt caller
User carries out recording confirmation by inputting some number or character, such as prompt calling subscriber needs to record and presses " # " number key,
It records after receiving the recording confirmation request of calling subscriber.
Malicious call is unconfined in order to prevent records, and causes the redundancy of recorded message, collects the digits in progress playback and mentions
When showing, the duration limitation (i.e. default long recording time) of this recording of calling subscriber can be prompted, calling subscriber's autonomous control is convenient for
Long recording time and the content for needing to record.In Recording Process, whether the long recording time for detecting calling subscriber is more than default recording
Duration saves whole recording of calling subscriber if calling subscriber just finishes to record when being also less than default long recording time,
If the long recording time of calling subscriber is more than default long recording time, automatic to interrupt recording, the caller of default long recording time is only saved
The recording of user.It will be appreciated that the specific setting of default long recording time can according to the actual situation or prior investigation system
Meter, most of calling subscriber that should be subject to can state the duration of main contents, or further, according to caller
The classification of the main dialog context of user or the called number dialed carries out the setting of different default long recording times, for example, caller
The called number that user dials is that number is supported in technological service, then presetting long recording time can be set to 5 minutes, to guarantee caller
User, which can be described in detail, itself to be in the presence of, facilitates technical staff to handle, the called number of calling user dials
For service consultation number, then presetting long recording time can be set to 2 minutes, guarantee the problem of calling subscriber's explanation wants consulting.
After the recording of calling subscriber is completed, above-mentioned recording can be saved in the database, recording can also be saved
Recording is stored in database and voice mail in voice mail, or simultaneously.Operator need by voice mail into
When listening to of row recorded message receives the voice prompting of voice mail by dialing the corresponding access code of the voice mail,
And it is selected according to prompt and listens to recorded message.
In order to which the operator guaranteed under called number can listen to existing recorded message in time, saved by recorded message
To after database, can prompting the operator under called number in the following manner, there are recorded messages: notifying to reserved
The mailbox of operator sends mail under to called number；To the reserved Instant Messenger signal for notifying operator under called number
Code PUSH message；The PUSH message of attending a banquet of each operator under to called number.Wherein, reserved to notify to talk about under called number
The public mailbox that all operators that the mailbox of business person can be arranged for operator under the called number can log in,
It can be the individual mailbox of each operator under called number, include prompting message and corresponding recorded message, words in mail
Business person can directly be listened to the Number for access that voice messaging can also be dialed after getting the mail from downloading recorded message in mail
Code is listened to.The reserved instant communication number for notifying operator under called number can be each words under called number
The numbers such as QQ, wechat or the Fetion of business person are also possible to the cell-phone number of operator.It, can be with when instant communication number is QQ number
Prompting message is sent to reserved QQ group or several QQ numbers, it, can be to preset wechat when instant communication number is WeChat ID
Public platform, wechat group or several WeChat IDs send prompting message, when instant communication number is Fetion, can fly to reserved
Believe that group or several Fetions number send prompting message, also, when to above-mentioned instant communication number PUSH message, it can also be by correspondence
Recorded message sent together together with prompting message, operator can directly listen to recorded message in WeChat ID, wechat group.Work as words
When the number that business person reserves is cell-phone number, short message can be sent to the cell-phone number, the content of short message is that operator's membership group is total
There are recorded messages under machine or polling group, and prompt operator can be by logging in mailbox, logging in and attend a banquet or dial access code etc.
What mode was recorded listens to.When operator, which logs on to, attends a banquet upper, the group switchboard belonging to it or polling can also be directly listened to
The recorded message of group.
Further, in order to avoid the repetition of operator is listened to, state can be listened to when recorded message generates and be set
Be set to and do not listen to, when under called number any one operator by mailbox, instant messaging number, dial access code or login
When the mode attended a banquet listens to the recorded message, then the state of listening to of the recorded message becomes having listened to, the mailbox of operator, i.e.
When communication number etc. will not receive the prompt information about this recorded message again；Recorded message listens to state if it exists
Always not listen to, then follow-up prompts can be carried out by the prompt information separated in time of the recorded message, such as after one day,
It avoids because recorded message that may be present is excessive, operator omits recorded message, causes the call purpose of calling subscriber not
Reach.
By the speech recognition technology of existing artificial intelligence, recorded message can be converted into text information, then led to
Each operator that the text information after recorded message and its corresponding conversion is pushed to called number by above-mentioned predetermined manner is crossed, or
Person shows the text information after conversion attending a banquet on interface, when operator's reading characters information, if to the text after conversion
Content understanding is clear, then can not listen to recorded message and directly handle the item in recorded message, if to the text after conversion
Content understanding is unintelligible, still can choose the recorded message for listening to corresponding recorded message to more fully understand calling subscriber.
Caller use is answered without free time operator under a called number of the present embodiment in group switchboard or polling group
In the case where the phone at family, recorded message preservation is carried out to calling subscriber, and prompt under called number by predetermined manner
There are recorded messages to be listened to by business person, solves voice mail in the prior art and solves only between ordinary user
Tone information listens to the problem of message, can not solve the listening to for tone information when called subscriber is group switchboard or polling group and ask
Topic.
Through the above description of the embodiments, those skilled in the art can be understood that according to above-mentioned implementation
The method of example can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but it is very much
In the case of the former be more preferably embodiment.Based on this understanding, technical solution of the present invention is substantially in other words to existing
The part that technology contributes can be embodied in the form of software products, which is stored in a storage
In medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, calculate
Machine, server or network equipment etc.) execute method described in each embodiment of the present invention.
The second embodiment of the present invention additionally provides a kind of storage medium.Optionally, in the present embodiment, computer program
Following steps are realized when being executed by processor:
S201 judges under called number with the presence or absence of idle operator；
S202 saves the recorded message of calling subscriber there is no in the case where idle operator under called number；
S203, by operator under predetermined manner prompt called number, there are recorded messages.
In the present embodiment, called number is group switchboard or polling sets of numbers, and wherein there are several under the called number
Operator first determines whether when the calling user dials called number with the presence or absence of idle operator under the called number, if depositing
In idle operator, then calling subscriber is directly forwarded to free time operator, to carry out listening to for calling party telephone content；
If recording under the called number currently without idle operator for calling subscriber, and the institute under the called number
There is operator that can listen to the recorded message.
When needing to record to calling subscriber, the prompt that collects the digits to calling subscriber's progress playback is needed, only in caller
User agree to and confirm can record in the case where can just record to calling subscriber, therefore can prompt caller
User carries out recording confirmation by inputting some number or character, such as prompt calling subscriber needs to record and presses " # " number key,
It records after receiving the recording confirmation request of calling subscriber.
Malicious call is unconfined in order to prevent records, and causes the redundancy of recorded message, collects the digits in progress playback and mentions
When showing, the duration limitation (i.e. default long recording time) of this recording of calling subscriber can be prompted, calling subscriber's autonomous control is convenient for
Long recording time and the content for needing to record.In Recording Process, whether the long recording time for detecting calling subscriber is more than default recording
Duration saves whole recording of calling subscriber if calling subscriber just finishes to record when being also less than default long recording time,
If the long recording time of calling subscriber is more than default long recording time, automatic to interrupt recording, the caller of default long recording time is only saved
The recording of user.It will be appreciated that the specific setting of default long recording time can according to the actual situation or prior investigation system
Meter, most of calling subscriber that should be subject to can state the duration of main contents, or further, according to caller
The classification of the main dialog context of user or the called number dialed carries out the setting of different default long recording times, for example, caller
The called number that user dials is that number is supported in technological service, then presetting long recording time can be set to 5 minutes, to guarantee caller
User, which can be described in detail, itself to be in the presence of, facilitates technical staff to handle, the called number of calling user dials
For service consultation number, then presetting long recording time can be set to 2 minutes, guarantee the problem of calling subscriber's explanation wants consulting.
After the recording of calling subscriber is completed, above-mentioned recording can be saved in the database, recording can also be saved
Recording is stored in database and voice mail in voice mail, or simultaneously.Operator need by voice mail into
When listening to of row recorded message receives the voice prompting of voice mail by dialing the corresponding access code of the voice mail,
And it is selected according to prompt and listens to recorded message.
In order to which the operator guaranteed under called number can listen to existing recorded message in time, saved by recorded message
To after database, can prompting the operator under called number in the following manner, there are recorded messages: notifying to reserved
The mailbox of operator sends mail under to called number；To the reserved Instant Messenger signal for notifying operator under called number
Code PUSH message；The PUSH message of attending a banquet of each operator under to called number.Wherein, reserved to notify to talk about under called number
The public mailbox that all operators that the mailbox of business person can be arranged for operator under the called number can log in,
It can be the individual mailbox of each operator under called number, include prompting message and corresponding recorded message, words in mail
Business person can directly be listened to the Number for access that voice messaging can also be dialed after getting the mail from downloading recorded message in mail
Code is listened to.The reserved instant communication number for notifying operator under called number can be each words under called number
The numbers such as QQ, wechat or the Fetion of business person are also possible to the cell-phone number of operator.It, can be with when instant communication number is QQ number
Prompting message is sent to reserved QQ group or several QQ numbers, it, can be to preset wechat when instant communication number is WeChat ID
Public platform, wechat group or several WeChat IDs send prompting message, when instant communication number is Fetion, can fly to reserved
Believe that group or several Fetions number send prompting message, also, when to above-mentioned instant communication number PUSH message, it can also be by correspondence
Recorded message sent together together with prompting message, operator can directly listen to recorded message in WeChat ID, wechat group.Work as words
When the number that business person reserves is cell-phone number, short message can be sent to the cell-phone number, the content of short message is that operator's membership group is total
There are recorded messages under machine or polling group, and prompt operator can be by logging in mailbox, logging in and attend a banquet or dial access code etc.
What mode was recorded listens to.When operator, which logs on to, attends a banquet upper, the group switchboard belonging to it or polling can also be directly listened to
The recorded message of group.
Further, in order to avoid the repetition of operator is listened to, state can be listened to when recorded message generates and be set
Be set to and do not listen to, when under called number any one operator by mailbox, instant messaging number, dial access code or login
When the mode attended a banquet listens to the recorded message, then the state of listening to of the recorded message becomes having listened to, the mailbox of operator, i.e.
When communication number etc. will not receive the prompt information about this recorded message again；Recorded message listens to state if it exists
Always not listen to, then follow-up prompts can be carried out by the prompt information separated in time of the recorded message, such as after one day,
It avoids because recorded message that may be present is excessive, operator omits recorded message, causes the call purpose of calling subscriber not
Reach.
By the speech recognition technology of existing artificial intelligence, computer program is can also be performed with by recording letter in processor
Breath is converted into text information, is then pushed to the text information after recorded message and its corresponding conversion by above-mentioned predetermined manner
Each operator of called number, or the text information after conversion is shown on interface attending a banquet, when operator's reading characters
When information, if understanding clearly the word content after conversion, recorded message can not be listened to and directly handled in recorded message
Item, if to after conversion word content understand it is unintelligible, still can choose and listen to corresponding recorded message with preferably
Understand the recorded message of calling subscriber.
Optionally, in the present embodiment, above-mentioned storage medium can include but is not limited to: USB flash disk, read-only memory (ROM,
Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disk or
The various media that can store program code such as CD.Optionally, in the present embodiment, processor has been deposited according in storage medium
The program code of storage executes the method and step of above-described embodiment record.Optionally, the specific example in the present embodiment can refer to
Example described in above-described embodiment and optional embodiment, details are not described herein for the present embodiment.Obviously, the technology of this field
Personnel should be understood that each module of the above invention or each step can be realized with general computing device, they can be with
It is concentrated on a single computing device, or is distributed over a network of multiple computing devices, optionally, they can be used
Computing device executable program code is realized, is held it is thus possible to be stored in storage device by computing device
Row, and in some cases, can with the steps shown or described are performed in an order that is different from the one herein, or by they point
It is not fabricated to each integrated circuit modules, or makes multiple modules or steps in them to single integrated circuit module
It realizes.In this way, the present invention is not limited to any specific hardware and softwares to combine.
Caller use is answered without free time operator under a called number of the present embodiment in group switchboard or polling group
In the case where the phone at family, recorded message preservation is carried out to calling subscriber, and prompt under called number by predetermined manner
There are recorded messages to be listened to by business person, solves voice mail in the prior art and solves only between ordinary user
Tone information listens to the problem of message, can not solve the listening to for tone information when called subscriber is group switchboard or polling group and ask
Topic.
The third embodiment of the present invention provides a kind of server, which includes that second embodiment of the invention such as provides
Storage medium, calling subscriber by the interaction with server, completed to collection using user terminal (UE, User Equipment)
What the tone information and group switchboard or the operator under polling group of group's exchange or polling sets of numbers were provided by the server
Predetermined manner carries out listening to for tone information.It will be appreciated that in actual use can be by service provided in this embodiment
Device is divided by function: application server (AS, Application Server) and media server (MRS, Media
Resource Server), realize the function for the server that third embodiment of the invention provides jointly by the two.
The fourth embodiment of the present invention provides a kind of system for listening to tone information based on group switchboard or polling group,
Its network element structural schematic diagram is as shown in Fig. 2, the system mainly includes UE, AS and MRS.Wherein, UE is that user initiates calling, connects
It listens calling and does the terminal of other call operations, such as mobile phone, base, IMS terminal；AS is used to provide underlying services ability,
Such as: Call- Control1, state reporting, ticket generate etc. functions, while AS can also merge under artificial intelligence field as speech recognition,
The technologies such as image understanding, recognition of face, intelligent search, in the present embodiment, the major function of AS be judge be under called number
It is no to there is idle operator, and there are tone informations (to be equivalent to by the operator under predetermined manner prompt called number
The recorded message of first embodiment of the invention)；MRS has the ability of voice medium that provides, and such as gives user's playing alert tones, playback
Collect the digits, record.
In the system for listening to tone information based on group switchboard or polling group, AS is the same as logical for calling between MRS or UE
The media negotiation of words, AS and UE use Session Description Protocol (SDP, Session by core net (CN, Core Network)
Description Protocol) intercommunication, AS between MRS usually using Session Initiation Protocol or Media Gateway Control Protocol (MGCP,
Media Gateway Control Protocol), the protocol type that concrete decision is supported in MRS；UE between MRS be media
The transmission of stream, code/decode format, transmitting-receiving port, bandwidth for transmission rate of specific media packet etc., when according to calling, by UE and MRS
Between media negotiation carry out.It will be appreciated that the topological structure of the CN such as IMS network or NGN network is concealed in Fig. 2, it is hidden
Hidden in order to merge certain technologies of artificial intelligence and increased some network element devices in AS, it is practical realize in AS, MRS and UE be
It accesses or is anchored in IMS network or NGN network.
Group switchboard or polling group H receive the incoming call of calling UE A, and AS judges the originals such as its lower operator is no-trunk or is not logged in
Because not can turn on, MRS carries out interactive voice answering (IVR, Interactive Voice Response) to calling UE A, main
Make UE A carry out tone information according to the playback prompt that collects the digits, and the tone information saved by MRS or be sent to background data base into
Row saves, and there are tone informations by the operator under predetermined manner prompt called number by AS after preservation tone information.Wherein, it talks about
It may be terminal closedown for receiving calls or not online that operator uses that business person, which is not logged in,.
Fig. 3 shows the signalling interactive process when system for listening to tone information is recorded, and specifically includes step S401
To S422:
S401, UE A dial group switchboard or polling group H, UE A and send invitation INVITE request to AS, carry UE A certainly
Body SDP information；
Failure is exhaled under S402, group switchboard or polling group H under operator's whole or queue length is more than when limiting or being lined up
Long is more than limitation, and AS sends INVITE request to MRS, and carries the SDP information of UE A, and media channel link is established in request；
S403, MRS reply 200OK response to AS, carry the SDP information of MRS itself；
S404, AS reply 200OK response to UE A, and carry the SDP information of MRS；
S405, AS reply confirmation (ACK, Acknowledgement) message to MRS, establish media channel link；
S406, UE A reply ACK confirmation message to AS；
S407, AS to MRS send notice (INFO, information) message, request playback collect the digits, i.e. AS indicate MRS to
UE A playing alert tones, such as: starting to leave a message by 1, terminate to leave a message by #, ask direct on-hook if do not left a message；
S408, MRS reply 200OK response to AS；
S409, UE A send INFO message to AS by 1, MRS, carry result i.e. 1 that collects the digits；
S410, AS reply 200OK response to MRS；
S411, AS send INFO message to MRS, and request starts to record, and contain the information such as recording path；
S412, MRS reply 200OK response to AS；
S413, UE A press #, and MRS sends INFO message to AS, carry the result i.e. # that collects the digits；
S414, AS reply 200OK response to MRS；
S415, AS send INFO message to MRS, and request terminates recording；
S416, MRS reply 200OK response to AS；
S417, AS send INFO message to MRS, request playback, i.e. MRS is to UE A playing alert tones for AS instruction, such as: thanks
Your message, goodbye！
S418, MRS reply 200OK response to AS；
S419, AS send goodbye (BYE) request to MRS, discharge media channel link；
S420, AS send BYE request, call release to UE A；
S421, MRS reply 200OK response to AS, and the release of media channel link is completed；
S422, UE A reply 200OK response, end of calling to AS.It will be appreciated that the Signalling exchange mistake shown in Fig. 3
Journey is a preferred implementation process in the present embodiment.
Operator can listen to one or more of in the following manner or check tone information under H:
(1) check that AS is sent to the mail reminder of the reserved mailbox of H, title is as " you have one
XXX, group switchboard or polling sets of numbers are the tone information of XXX, please be checked and accepted ", and the attachment in mail is played, it completes voice and stays
Speech is listened to.
(2) check that AS is sent to the prompting message of the reserved instant messaging number of H, such as " you have one to come from caller to title
Number is XXX, and the tone information that group switchboard or polling sets of numbers are XXX please check and accept ", and the attachment in message is played, it completes
Tone information is listened to.
(3) the Voice Mail Service code (being equivalent to the access code in first embodiment of the invention) dialed on AS, AS pairs
Operator plays voice prompting playback and collects the digits, and " it is XXX, group switchboard or polling group number that you, which have one to come from calling number, for prompt
Code is the tone information of XXX, listens to the message by X ", operator listens to the tone information according to voice prompting.
(4) interface of attending a banquet is logged in, checks the tone information record under current called number, and listened to, wherein voice
The primary fields information of message record includes calling number, membership group exchange or polling sets of numbers, tone information file generated
The information such as time.
Due to the tone information limited amount that MRS or background data base save, tone information cannot it is unconfined always by
It saves in the database, but in order to achieve the purpose that archive and review, aging mechanism can be executed in systems, i.e., stayed from voice
From speech generation in six months, which can be saved, and facilitate review and archive, can be by the voice after six months
Message is achieved from export storage in database into hard disk or CD, or is directly deleted.
Although for illustrative purposes, the preferred embodiment of the present invention has been disclosed, those skilled in the art will recognize
It is various improve, increase and replace be also it is possible, therefore, the scope of the present invention should be not limited to the above embodiments.
Claims (11)
1. a kind of processing method of tone information characterized by comprising
Judge under called number with the presence or absence of idle operator；
There is no in the case where idle operator under the called number, the recorded message of calling subscriber is saved；
Prompting the operator under called number by predetermined manner, there are recorded messages.
2. processing method as described in claim 1, which is characterized in that there is no the feelings of idle operator under called number
Under condition, the recorded message of calling subscriber is saved, comprising:
Playback is carried out to the calling subscriber to collect the digits prompt；
It records to the calling subscriber；
Whether the long recording time for detecting the calling subscriber is more than default long recording time, if so, saving default long recording time
The recording of the calling subscriber；Otherwise, whole recording of the calling subscriber are saved.
3. processing method as described in claim 1, which is characterized in that the recorded message for saving calling subscriber, comprising: will
The recording of the calling subscriber is stored in database and/or the recording of the calling subscriber is stored in voice mail.
4. processing method as described in claim 1, which is characterized in that the predetermined manner includes following one kind:
Mail is sent to the reserved mailbox for notifying operator under called number；
To the reserved instant communication number PUSH message for notifying operator under called number；
The PUSH message of attending a banquet of each operator under to called number.
5. the processing method as described in Claims 1-4 any one, which is characterized in that the recording for saving calling subscriber
After information, specifically include:
Text information is converted by the recorded message；
Prompting the operator under called number by predetermined manner, there are the recorded messages, and show that the recorded message is corresponding
Text information.
6. a kind of storage medium, is stored with computer program, which is characterized in that real when the computer program is executed by processor
Existing following steps:
Judge under called number with the presence or absence of idle operator；
There is no in the case where idle operator under the called number, the recorded message of calling subscriber is saved；
Prompting the operator under called number by predetermined manner, there are recorded messages.
7. storage medium as claimed in claim 6, which is characterized in that the computer program is executed by the processor
There is no in the case where idle operator under called number, when saving the step of the recorded message of calling subscriber, implement
Following steps:
Playback is carried out to the calling subscriber to collect the digits prompt；
It records to the calling subscriber；
Whether the long recording time for detecting the calling subscriber is more than default long recording time, if so, saving default long recording time
The recording of the calling subscriber；Otherwise, whole recording of the calling subscriber are saved.
8. storage medium as claimed in claim 6, which is characterized in that the computer program is executing institute by the processor
When stating the step for saving the recorded message of calling subscriber, it is implemented as follows step:
Voice mail is stored in by the recording deposit database of the calling subscriber and/or by the recording of the calling subscriber.
9. storage medium as claimed in claim 6, which is characterized in that the predetermined manner includes following one kind:
Mail is sent to the reserved mailbox for notifying operator under called number；
To the reserved instant communication number PUSH message for notifying operator under called number；
The PUSH message of attending a banquet of each operator under to called number.
10. such as the described in any item storage mediums of claim 6 to 9, which is characterized in that the computer program is by the place
After the step of reason device executes the recorded message for saving calling subscriber, following steps are also executed by the processor:
Text information is converted by the recorded message；
Prompting the operator under called number by predetermined manner, there are the recorded messages, and show that the recorded message is corresponding
Text information.
11. a kind of server, which is characterized in that including the described in any item storage mediums of such as claim 6 to 10.
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| CN201711099470.8A CN109769072A (en) | 2017-11-09 | 2017-11-09 | Processing method, storage medium and the server of tone information |
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| CN201711099470.8A CN109769072A (en) | 2017-11-09 | 2017-11-09 | Processing method, storage medium and the server of tone information |
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