CN101674381B - Intelligent system and method for achieving vacant number navigation - Google Patents
Intelligent system and method for achieving vacant number navigation Download PDFInfo
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- CN101674381B CN101674381B CN2008102161036A CN200810216103A CN101674381B CN 101674381 B CN101674381 B CN 101674381B CN 2008102161036 A CN2008102161036 A CN 2008102161036A CN 200810216103 A CN200810216103 A CN 200810216103A CN 101674381 B CN101674381 B CN 101674381B
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Abstract
The invention discloses an intelligent system and a method for achieving vacant number navigation, wherein the system comprises a data module, a vacant navigation number collocation module and a service access number matching module; a vacant navigation number list is added in a database; the vacant number navigation collocation module collocates the unique correspondence between a voice service access number prefix and corresponding voice service into the vacant navigation number list of the database; when the service number can not be positioned on a corresponding service node, the service access number matching module queries whether the voice number prefix of the service number is in the vacant navigation number list or not; and the service access number matching module puts through the corresponding voice service according to the unique correspondence. The invention realizes the vacant number navigation function, broadens the applicable population of the intelligent system, increases the product competitiveness of an operator and improves the utilization ratios of prior network resources and server resources.
Description
Technical field
The present invention relates to the voice value-added service in the communications field, relate in particular to a kind of intelligence system and its implementation that realizes the spacing navigation.
Background technology
IVR of the prior art (Interactive Voice Response: the telecommunications interactive voice response) business; Be meant that the telephone terminal user dials the specific voice-guide service access code that operator distributes; According to voice suggestion; And select through telephone key-press, accomplish corresponding information inquiry, command execution and listen to content such as audio communication program.
At present, the voice-guide service of telecom operators all is the corresponding unique voice-guide service access code of a voice-guide service.When the user dials the voice-guide service access code; The interactive voice response flow process of trigger intelligent business then; Start the IVR operation flow; And whether the audio communication access code that judges is dialed can uniquely navigate to a voice-guide service node, can navigate to this node, and then system provides the automatic service service of this service node for the user.
The voice-guide service that provides in the market is many; Most of service access number more complicated and be not easy memory, and most of user are when particularly new user uses business; Because the voice-guide service number is unfamiliar with; Can not remember whole numbers fully, only remember several of the fronts of service number, for several the regular meetings in back because of promnesia or press the wrong button.But voice-guide service is direct call release for this type of processing mode that can not navigate to the spacing of concrete service node, and service is not provided.Cause this type user normally not use voice-guide service, cause user's economic loss to a certain extent, and reduce the professional competitiveness of intelligent IVR.
Summary of the invention
The object of the present invention is to provide a kind of intelligence system and its implementation that realizes the spacing navigation; For solving above-mentioned defective of the prior art; Voice-guide service access code prefix is configured in the database with the unique corresponding relation of corresponding voice-guide service; To realize the spacing navigation feature, improve the utilance of conventional network resources and server resource.
For solving the problems of the technologies described above, the present invention program comprises:
A kind of intelligence system that realizes the spacing navigation; Comprise database; Wherein, Also comprise spacing number navigation collocation module and service access number matching module, increase by a spacing number navigation table in the said database, said database is communicated by letter and is connected with said spacing number navigation collocation module, said service access number matching module respectively;
Said spacing number navigation collocation module is used for to the unique corresponding relation of said database configuration voice-guide service access code prefix with corresponding voice-guide service;
Said service access number matching module is used to inquire about said unique corresponding relation and connects said corresponding voice-guide service;
Said spacing number navigation table is used to store the information of said unique corresponding relation.
The implementation method of said intelligence system may further comprise the steps:
A, spacing number navigation collocation module are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database;
B, when service number can not navigate on the corresponding service node, whether the voice-guide service access code prefix that said service access number matching module is inquired about said service number is present in the said spacing number navigation table, if yes, execution in step C then;
C, said service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
Described implementation method, wherein, the inquiry among the said step B is: said service access number matching module is complementary all the voice-guide service access code prefixes in said service number and the said spacing number navigation table.
Described implementation method, wherein, said be complementary be the longest left side coupling.
Described implementation method, wherein, further comprising the steps of before the said step B:
B01, user dial service number;
B02, said intelligence system judge whether said service number navigates on the corresponding voice-guide service node, if not, and execution in step B then.
Described implementation method, wherein, said step B02 also comprises: if said intelligence system navigates to said service number on the corresponding voice-guide service node, then said intelligence system is that said service number provides corresponding voice-guide service.
Described implementation method, wherein, said step B02 also comprises: said intelligence system judges whether the service number that the public switch telephone network user dials in is correct, if yes, corresponding voice-guide service is provided then; If deny, then execution in step B.
Described implementation method, wherein, said step B02 also comprises: said intelligence system judges whether the service number that the public land mobile network user dials in is correct, if yes, corresponding voice-guide service is provided then; If deny, then execution in step B.
Described implementation method, wherein, said step B also comprises: if the voice-guide service access code prefix of said service number is not present in the said spacing number navigation table, then said intelligence system does not provide voice-guide service for it.
A kind of intelligence system and its implementation that realizes the spacing navigation provided by the present invention; Owing to adopted voice-guide service access code prefix be configured in the database with the unique corresponding relation of corresponding voice-guide service; Realize the spacing navigation feature, expanded the suitable crowd of intelligence system, increased the product competitiveness of operator; Improve the utilance of conventional network resources and server resource, strengthened the practicality of intelligence system.
Description of drawings
Fig. 1 is the structural representation of intelligence system among the present invention;
Fig. 2 is a schematic flow sheet of realizing the spacing navigation among the present invention.
Embodiment
Below will combine accompanying drawing, comparatively detailed explanation will be carried out in each preferred embodiment of the present invention.
A kind of intelligence system and its implementation that realizes the spacing navigation provided by the invention; Voice-guide service access code prefix is configured in the database with the unique corresponding relation of corresponding voice-guide service; Like described database 101, service access number matching module 102 and the spacing number navigation collocation module 103 of comprising of Fig. 1, said database 101 is connected with said spacing number navigation collocation module 103,102 communications of said service access number matching module respectively; Said spacing number navigation collocation module 103 is used for to the unique corresponding relation of said database 101 configuration voice-guide service access code prefixes with corresponding voice-guide service; Said service access number matching module 102 is used to inquire about said unique corresponding relation and connects said corresponding voice-guide service, and also increases the unique corresponding relation that a spacing number navigation table is used to store voice-guide service access code prefix and corresponding voice-guide service in the said database 101.This shows that the present invention has realized the intellectuality of spacing navigation fully through increasing rational operational module.
In order to realize the intellectuality of spacing navigation, implementation method of the present invention may further comprise the steps:
A, spacing number navigation collocation module 103 are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database 101;
After b, user dialed service number, said intelligence system judged whether said service number navigates on the corresponding voice-guide service node, if not, then get into step c; If yes, then said intelligence system is that said service number provides corresponding business;
C, when service number can not navigate on the corresponding service node, whether the voice-guide service number prefix of the said service number of said service access number matching module 102 inquiries is present in the said spacing number navigation table, if yes, then gets into steps d; If, then said intelligence system does not provide professional for it;
D, said service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
Wherein, Public switch telephone network)/(Public Land Mobile Network: public land mobile network) whether the service number dialled in of user is correct for PLMN comprise also that at step b said intelligence system judges PSTN (Public Switched Telephone Network:; If yes, then provide corresponding professional; If deny, then execution in step c.At service access number matching module described in the step c all the voice-guide service access code prefixes in said service number and the said spacing number navigation table are complementary, said be complementary be the longest left side coupling.
For elaboration the present invention further, as shown in Figure 3, implementation method of the present invention may further comprise the steps:
Step 201: 101 increase by a spacing number navigation table in the said database of voice-guide service; Be used to store the information of unique corresponding relation between voice-guide service access code prefix and the corresponding voice-guide service; Main field comprises voice-guide service access code prefix and correct voice-guide service access code; Wherein the service access number prefix must be unique; This table availability database is directly inserted data maintenance, perhaps provides modes such as administration interface to safeguard that the service access number prefix is meant a few item sign indicating numbers in the front of voice-guide service number; In null number navigation table, set up the corresponding relation between the concrete service number of numbering head prefix and switching of voice-guide service number;
Step 202:PSTN/PLMN user dials the voice-guide service access code through the existing telephone terminal, triggers the interactive voice response flow process of said intelligence system, starts the IVR operation flow.
Step 203: whether the audio communication number that said intelligence system judges is dialed can uniquely navigate to concrete service node, if yes, then gets into step 207; If, then do not get into step 204;
Step 204: said service access number matching module 102 carries out the longest left side coupling with number and the service access audio communication numbering head prefix in the step 201 null number navigation table that PSTN/PLMN user dials;
Step 205: if being judged as of step 204 is then to get into step 206; If being judged as not of step 204, then direct call release does not provide voice-guide service for it;
Step 206: said service access number matching module 102 is got the correct voice-guide service access code of the corresponding configuration of this numbering head prefix from database 101, and this number is handled as the called number of this calling;
Step 207: said service access number matching module 102 is connected called number according to unique corresponding relation, for the user provides the voice-guide service service.Processing through above-mentioned flow process can find out that the present invention has improved conventional network resources and server resource, has strengthened the practicality of intelligence system.
The service access number of existing voice-guide service with operator is 168010001 to be that example is carried out explanation further; Then said intelligence disposes the unique corresponding relation of unique corresponding relation, audio communication Number for access harbour prefix 168010 and the service access number 168010888 of audio communication Number for access harbour prefix 16801 and service access number 16801888 in the spacing number navigation table of database 101; Service access number 16801888 and 168010888 is the correct service access number of the current existence of said intelligence system, then adopts implementation method of the present invention to comprise following concrete steps:
Step 1: the telephone terminal user dials the audio communication number:
Suppose that calling number is 13302300001, dial the audio communication access code 16801888 that said system exists, then get into step 4;
Suppose that calling number is 13302300002, dial the non-existent audio communication access code 16801999 of said intelligence system, then get into step 2;
Suppose calling number 13302300003, dial the non-existent audio communication access code 168010999 of said intelligence system, then get into step 2;
Suppose calling number 13302300004, dial the non-existent audio communication access code 168999 of said intelligence system, get into step 2;
Step 2: the voice-guide service access code prefix in audio communication access code and the spacing number navigation table is made the longest left side coupling;
The audio communication access code 16801999 that number 13302300002 is dialed matches prefix 16801, then gets into step 3;
The audio communication access code 168010999 that number 13302300003 is dialed matches prefix 168010, gets into step 3;
The audio communication access code 168999 that number 13302300004 is dialed does not match prefix, gets into step 5;
Step 3: said service access number matching module 102 reads the called number of the correct voice-guide service access code of the corresponding configuration of this number prefix as this calling in database 101; Prefix 16801 corresponding correct service access numbers are 16801888;
Prefix 168010 corresponding correct service access numbers are 168010888;
Step 4: said service access number matching module 102 is connected correct voice-guide service access code provides corresponding voice-guide service access service for the user;
Number 13302300001 gets into professional 16801888, and use should business;
Number 13302300002 gets into professional 16801888, and use should business;
Number 13302300002 gets into professional 168010888, and use should business;
Step 5: the voice-guide service that the user dials adopts can not navigate to concrete voice-guide service node with upper type, handles direct call release as spacing; This dials number 13302300004 as spacing and handles, and said intelligence system does not provide voice-guide service for it.
In sum; A kind of intelligence system and its implementation that realizes spacing navigation provided by the invention be configured to voice-guide service access code prefix in the database with the unique corresponding relation of corresponding voice-guide service, solved the terminal use because of not remembering or incorrect posting audio communication number can not use the problem of voice-guide service; Realized the spacing navigation feature; Expand the suitable crowd of intelligence system, increased the product competitiveness and the business income of operator, improved the utilance of conventional network resources and server resource; Strengthen the practicality of intelligence system, made things convenient for user experience.
Should be understood that; Above-mentioned description to preferred embodiment is comparatively detailed, can not therefore think the restriction to scope of patent protection of the present invention, and those of ordinary skill in the art is under enlightenment of the present invention; Do not breaking away under the scope situation that claim of the present invention protects; Can also make various deformation such as replacement, simple combination, these all fall within protection scope of the present invention, and the scope of asking for protection of the present invention should be as the criterion with accompanying claims.
Claims (9)
1. intelligence system that realizes spacing navigation; Comprise database; It is characterized in that; Also comprise spacing number navigation collocation module and service access number matching module, increase by a spacing number navigation table in the said database, said database is communicated by letter and is connected with said spacing number navigation collocation module, said service access number matching module respectively;
Said spacing number navigation collocation module is used for to the unique corresponding relation of said database configuration voice-guide service access code prefix with corresponding voice-guide service;
Said service access number matching module is used to inquire about said unique corresponding relation and connects said corresponding voice-guide service;
Said spacing number navigation table is used to store the information of said unique corresponding relation.
2. implementation method according to the said intelligence system of claim 1 may further comprise the steps:
A, spacing number navigation collocation module are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database;
B, when service number can not navigate on the corresponding service node, whether the voice-guide service access code prefix that said service access number matching module is inquired about said service number is present in the said spacing number navigation table, if yes, execution in step C then;
C, said service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
3. implementation method according to claim 2 is characterized in that, the inquiry among the said step B is: said service access number matching module is complementary all the voice-guide service access code prefixes in said service number and the said spacing number navigation table.
4. implementation method according to claim 3 is characterized in that, said be complementary be the longest left side coupling.
5. implementation method according to claim 2 is characterized in that, and is further comprising the steps of before the said step B:
B01, user dial service number;
B02, said intelligence system judge whether said service number navigates on the corresponding voice-guide service node, if not, and execution in step B then.
6. implementation method according to claim 5 is characterized in that, said step B02 also comprises: if said intelligence system navigates to said service number on the corresponding voice-guide service node, then said intelligence system is that said service number provides corresponding voice-guide service.
7. implementation method according to claim 5 is characterized in that, said step B02 also comprises: said intelligence system judges whether the service number that the public switch telephone network user dials in is correct, if yes, corresponding voice-guide service is provided then; If deny, then execution in step B.
8. implementation method according to claim 5 is characterized in that, said step B02 also comprises: said intelligence system judges whether the service number that the public land mobile network user dials in is correct, if yes, corresponding voice-guide service is provided then; If deny, then execution in step B.
9. implementation method according to claim 2 is characterized in that, said step B also comprises: if the voice-guide service access code prefix of said service number is not present in the said spacing number navigation table, then said intelligence system does not provide voice-guide service for it.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2008102161036A CN101674381B (en) | 2008-09-09 | 2008-09-09 | Intelligent system and method for achieving vacant number navigation |
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| Application Number | Priority Date | Filing Date | Title |
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| CN2008102161036A CN101674381B (en) | 2008-09-09 | 2008-09-09 | Intelligent system and method for achieving vacant number navigation |
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| CN101674381A CN101674381A (en) | 2010-03-17 |
| CN101674381B true CN101674381B (en) | 2012-05-16 |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1224294A (en) * | 1997-11-27 | 1999-07-28 | 三星电子株式会社 | Speed dialing in telephone |
| US6404876B1 (en) * | 1997-09-25 | 2002-06-11 | Gte Intelligent Network Services Incorporated | System and method for voice activated dialing and routing under open access network control |
| CN1399459A (en) * | 2001-07-23 | 2003-02-26 | 英华达股份有限公司 | Random access method to simplify transregional dialing of cellphone |
| CN101202785A (en) * | 2006-12-14 | 2008-06-18 | 英业达股份有限公司 | Method and system for searching electronic telephone directory incoming call telephone number |
-
2008
- 2008-09-09 CN CN2008102161036A patent/CN101674381B/en not_active Expired - Fee Related
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6404876B1 (en) * | 1997-09-25 | 2002-06-11 | Gte Intelligent Network Services Incorporated | System and method for voice activated dialing and routing under open access network control |
| CN1224294A (en) * | 1997-11-27 | 1999-07-28 | 三星电子株式会社 | Speed dialing in telephone |
| CN1399459A (en) * | 2001-07-23 | 2003-02-26 | 英华达股份有限公司 | Random access method to simplify transregional dialing of cellphone |
| CN101202785A (en) * | 2006-12-14 | 2008-06-18 | 英业达股份有限公司 | Method and system for searching electronic telephone directory incoming call telephone number |
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| CN101674381A (en) | 2010-03-17 |
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