CN102523537A - Communication service processing method based on enterprise switchboard system and enterprise switchboard system - Google Patents
Communication service processing method based on enterprise switchboard system and enterprise switchboard system Download PDFInfo
- Publication number
- CN102523537A CN102523537A CN2011103436729A CN201110343672A CN102523537A CN 102523537 A CN102523537 A CN 102523537A CN 2011103436729 A CN2011103436729 A CN 2011103436729A CN 201110343672 A CN201110343672 A CN 201110343672A CN 102523537 A CN102523537 A CN 102523537A
- Authority
- CN
- China
- Prior art keywords
- service
- calling terminal
- enterprise
- telephone exchange
- called
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The invention discloses a communication service processing method based on an enterprise switchboard system and the enterprise switchboard system. The method comprises the following steps of: receiving a current telephone traffic request sent by a voice access device; judging whether a calling number in the current telephone traffic request is an internal number of the enterprise corresponding to a called enterprise switchboard or not; if yes, providing specific internal service of the enterprise to a calling terminal; otherwise, providing specific external service of the enterprise to the calling terminal, wherein the internal number of the enterprise comprises internal terminal extension numbers of the enterprise corresponding to the called enterprise switchboard, and other internal terminal numbers of enterprise users in a virtual private network (VPN); after providing the internal service of the enterprise or the external service of the enterprise, indicating a user corresponding to the calling terminal to select a corresponding voice process service; and entering into a corresponding communication service processing flow according to the voice process service manner determined by the user corresponding to the calling terminal. Due to the utilization of the scheme, the aim that VPN technology is combined to expand enterprise switchboard service is effectively realized.
Description
Technical field
The present invention relates to communication technical field, particularly relate to a kind of communication service processing method and company telephone exchange system based on the company telephone exchange system.
Background technology
So-called Best Tone Service is all general designations based on the value-added service of 114 of China Telecom; Its objective is will be on the basis of abundant excavation and incorporates user number information; Extend and expand traditional directory enquiry service; Satisfy the various information query demand of user's reality and potentiality, and then forge into an integrated information service platform, raising China Telecom differentiated service advantage 114.
And the company telephone exchange system is based on intelligent telephone exchange system Best Tone Service, that be directed against the enterprise customer.The professional enterprise of application company telephone exchange can obtain the company telephone exchange number of a regular length, and wherein, the fixed line of enterprise staff, mobile phone, Personal Handyphone System etc. all can be used as extension set and transfer flexibly; Simultaneously, the professional enterprise of application company telephone exchange can also be provided with salutatory as required, the corresponding phone of extension set etc.
And VPN (Virtual Private Network, VPN) is the expansion to Intranet, and it can help the internal network of long-distance user, corporate branch office, business parnter and provider companies etc. to set up credible and secure connection.
Under the trend of existing enterprise communication expanded demandization nowadays, how on the basis of company telephone exchange,, the company telephone exchange business is expanded in the affiliated enterprise that applies for enterprise ins conjunction with VPN technologies, become a focus that merits attention.
Summary of the invention
For solving the problems of the technologies described above, the embodiment of the invention provides a kind of communication service processing method and company telephone exchange system based on the company telephone exchange system, and technical scheme is following:
A kind of communication service processing method based on the company telephone exchange system comprises:
Receive the live traffice request that speech sound access equipment sends, corresponding calling number of calling terminal and the corresponding called number of called company telephone exchange are carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
Judge whether said calling number is the corresponding enterprises number of said called company telephone exchange; If then specific enterprises service is provided to calling terminal; Otherwise, specific exterior of enterprise service is provided to calling terminal; Said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN;
After the service of enterprises service or exterior of enterprise was provided, the corresponding user of indication calling terminal selected the relevant voice flow services;
According to the definite voice flow method of service of calling terminal respective user, get into corresponding communication service processing flow process.
Accordingly, the present invention also provides a kind of company telephone exchange system, comprising:
The traffic request receiver module is used to receive the live traffice request that corresponding speech sound access equipment sends, and the calling number and the corresponding called number of called company telephone exchange of calling terminal carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
The ownership judge module is used to judge whether said calling number is the corresponding enterprises number of said called company telephone exchange; If then trigger first service module; Otherwise, trigger second service module; Said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN;
First service module is used for after calling terminal provides specific enterprises to serve, triggering the flow process indicating module;
Second service module is used for after calling terminal provides specific exterior of enterprise to serve, triggering the flow process indicating module;
The flow process indicating module is used for after the service of enterprises service or exterior of enterprise is provided, and the corresponding user of indication calling terminal selects the relevant voice flow services;
Flow process AM access module is used for according to the definite voice flow method of service of calling terminal respective user, gets into corresponding communication service processing flow process.
The technical scheme that the embodiment of the invention provided; After the live traffice request that receives about calling terminal; Judge then whether calling number entrained in the said live traffice request is the corresponding enterprises number of called company telephone exchange, and wherein said enterprises number comprises the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN; According to different judged results, after calling terminal provided corresponding business information services, the corresponding user of indication calling terminal selected the relevant voice flow services; And, get into corresponding communication service processing flow process according to the definite voice flow method of service of calling terminal respective user.In the present embodiment; When communicating Business Processing; With the intercom number of other enterprise customer's inside terminals numbers in the said VPN VPN as the professional enterprise of application company telephone exchange; Just the corresponding communication Business Processing is carried out as the professional terminal of application company telephone exchange in other enterprises terminals in the said VPN, effectively realized the combination VPN technologies, the purpose of expanded enterprise's central office service.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art; To do simple the introduction to the accompanying drawing of required use in embodiment or the description of the Prior Art below; Obviously, the accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills; Under the prerequisite of not paying creative work property, can also obtain other accompanying drawing according to these accompanying drawings.
First kind of flow chart of Fig. 1 a kind of communication service processing method based on the company telephone exchange system for the embodiment of the invention provided;
Second kind of flow chart of Fig. 2 a kind of communication service processing method based on the company telephone exchange system for the embodiment of the invention provided;
First kind of structural representation of Fig. 3 a kind of company telephone exchange system for the embodiment of the invention provided;
Second kind of structural representation of Fig. 4 a kind of company telephone exchange system for the embodiment of the invention provided.
Embodiment
Under the trend of existing enterprise communication expanded demandization nowadays, how on the basis of company telephone exchange,, the company telephone exchange business is expanded in the affiliated enterprise that applies for enterprise ins conjunction with VPN technologies, become a focus that merits attention.The embodiment of the invention provides a kind of communication service processing method and company telephone exchange system based on the company telephone exchange system, to realize combining VPN technologies, the purpose of expanded enterprise's central office service.
At first a kind of communication service processing method based on the company telephone exchange system that the embodiment of the invention provided is introduced below.
A kind of communication service processing method based on the company telephone exchange system comprises:
Receive the live traffice request that speech sound access equipment sends, corresponding calling number of calling terminal and the corresponding called number of called company telephone exchange are carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
Judge whether said calling number is the corresponding enterprises number of said called company telephone exchange; If then specific enterprises service is provided to calling terminal; Otherwise, specific exterior of enterprise service is provided to calling terminal; Said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN;
After the service of enterprises service or exterior of enterprise was provided, the corresponding user of indication calling terminal selected the relevant voice flow services;
According to the definite voice flow method of service of calling terminal respective user, get into corresponding communication service processing flow process.
Wherein, the enterprise that called company telephone exchange is corresponding belongs to specific virtual private network subscriber, also comprises other enterprises relevant with this enterprise in this VPN, and so-called being correlated with is: have close business contact or branch of company etc.
The technical scheme that the embodiment of the invention provided; After the live traffice request that receives about calling terminal; Judge then whether calling number entrained in the said live traffice request is the corresponding enterprises number of called company telephone exchange, and wherein said enterprises number comprises the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN; According to different judged results, after calling terminal provided corresponding business information services, the corresponding user of indication calling terminal selected the relevant voice flow services; And, get into corresponding communication service processing flow process according to the definite voice flow method of service of calling terminal respective user.In the present embodiment; When communicating Business Processing; With the intercom number of other enterprise customer's inside terminals numbers in the said VPN VPN as the professional enterprise of application company telephone exchange; Just the corresponding communication Business Processing is carried out as the terminal of the professional enterprise of application company telephone exchange in other enterprises terminals in the said VPN, effectively realized the combination VPN technologies, the purpose of expanded enterprise's central office service.
To combine the accompanying drawing in the embodiment of the invention below, the technical scheme in the embodiment of the invention is carried out clear, intactly description, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills are not making the every other embodiment that is obtained under the creative work prerequisite, all belong to the scope of the present invention's protection.
As shown in Figure 1, a kind of communication service processing method based on the company telephone exchange system can comprise:
S101, the company telephone exchange system receives the live traffice request that speech sound access equipment sends;
Wherein, corresponding calling number of calling terminal and the corresponding called number of called company telephone exchange are carried in said live traffice request; And said called enterprise belongs to the user of VPN VPN.This VPN VPN has covered the enterprise relevant enterprise corresponding with this called company telephone exchange, comprising: corporate branch office, business parnter etc.The enterprise that is in this VPN VPN can carry out safety and independently network connection, for the communication between each enterprise customer provides platform preferably.
The company telephone exchange business of some enterprises can be carried in the company telephone exchange system, and it links to each other with specific speech sound access equipment.The important switching hinge that this speech sound access equipment communicates as calling terminal and company telephone exchange system, its with a plurality of be used for traffic request tandem and storing communication number the tandem treatment facility of corresponding related service link to each other; Said tandem treatment facility further links to each other with end office (EO), gateway etc.Realize complete communication service processing flow process through cooperatively interacting of each equipment.
It is understandable that, before the live traffice request that receives corresponding speech sound access equipment transmission, also comprise:
The tandem treatment facility receives the live traffice request of the calling terminal of end office's transmission, and the calling number and the corresponding called number of called company telephone exchange of calling terminal carried in said live traffice request;
Judge that the said called number company telephone exchange of whether having contracted in this locality is professional, if then said live traffice request is sent to corresponding speech sound access equipment; Otherwise, said live traffice request is not sent to this called number is carried out the tandem treatment facility that signing service is judged, carry out and judge whether the contracted step of company telephone exchange business of said called number in this locality.
The tandem treatment facility that the corresponding called number of said called company telephone exchange is contracted live traffice request the most at last sends to corresponding speech sound access equipment, carries out follow-up communication service processing.
Just; When the corresponding user of calling terminal hoped to insert the company telephone exchange system of certain enterprise, then this user dialed the corresponding called number of called company telephone exchange, and local end office (EO) receives this user's the live traffice request that comprises called number; And this traffic request is sent to corresponding tandem treatment facility; According to self database, judge whether called number entrained in this current traffic request is to handle the professional number of company telephone exchange in this locality, by the tandem treatment facility if judged result is for being; Then this tandem treatment facility directly is forwarded to corresponding speech sound access equipment with this current traffic request, gets into follow-up handling process by this speech sound access equipment; And if judged result is for denying; Then this tandem treatment facility tandem treatment facility of will this current traffic request being given to other carries out the judgement of the professional signature of company telephone exchange; Up to determining the tandem treatment facility that called number is signed, transmit the live traffice request to speech sound access equipment by determined tandem treatment facility.
S102 judges whether the calling number of said calling terminal is the corresponding enterprises number of said called company telephone exchange; If, execution in step S103 then; Otherwise, execution in step S104;
Wherein, said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN.Just; The enterprises terminal that called company telephone exchange is corresponding and other enterprises terminals in the VPN; When needs insert company telephone exchange, only need dial the corresponding quick cornet of corresponding company telephone exchange and get final product, for example: directly dial 18; Get final product a key and key in the company telephone exchange door, need not to remember the number of company telephone exchange.And the exterior of enterprise number then need dial the complete number of company telephone exchange regular length when inserting company telephone exchange, carries out the processing of follow-up communication service.
It is understandable that, when whether the calling number of judging calling terminal is the enterprises number of said company telephone exchange correspondence, can be according to the corresponding address list information of being stored of this called enterprise.
S103 provides specific enterprises service to calling terminal, and execution in step S105;
When according to the address list information of self storing; When confirming that the corresponding calling number of calling terminal is the enterprises number; Then can specific enterprises service be provided, to show relevant enterprises information to the enterprises user or to be that the enterprises user provides specific service to calling terminal.
For example, as shown in Figure 2, to calling terminal specific enterprises service is provided, its specifically can for:
Whether corresponding S1031 judge this company telephone exchange enterprise publish information, if carry out S1032; If, do not carry out S1033;
S1032 sends said enterprise publish information with particular form to calling terminal, and carries out S1033;
S1033 judges whether to exist the message about said calling terminal, if then carry out S1034; Otherwise, carry out S1035;
S1034, according to the indication of calling terminal respective user, the processing of leaving a message;
S1035, there is not message in the prompting user.
Above-mentioned only is the example that present embodiment provided, and in practical application, different enterprises can provide other enterprises service for the enterprises terminal; Perhaps, to the user corresponding enterprises service not being provided thereby said enterprises service is set to put dummy status, shortening communication service flow process, all is rational.
S104 provides specific exterior of enterprise service to calling terminal, and execution in step S105;
Wherein, when according to the address list information of self storing, when confirming that the corresponding calling number of calling terminal is the exterior of enterprise number, said specific exterior of enterprise service can be the advertisement of playing enterprise to calling terminal or salutatory etc.
It is understandable that the enterprise that the different called company telephone exchange is corresponding can be provided with different exterior of enterprise services, to show the relevant information of enterprise to the user; Perhaps, to external user corresponding exterior of enterprise service not being provided thereby said exterior of enterprise service is set to put dummy status, shortening communication service flow process, all is rational.
S105, the corresponding user of indication calling terminal selects the relevant voice flow services, and execution in step S106;
After having showed corresponding information on services, then indicate the corresponding user of calling terminal to select the relevant voice service procedure, to carry out the corresponding communication Business Processing according to user's request to calling terminal.Wherein, described voice service flow process can comprise: manual service, live extension number, automatic speech recognition, Voice Navigation service etc.When selecting corresponding voice service flow process, can indicate the user to select different keys, to get into the different voice service procedure.
Certainly, above-mentioned voice service flow process only is a kind of example, and in practical application, the enterprise that the different called company telephone exchange is corresponding can be provided with the different voice service procedure according to self-condition.
S106 according to the definite voice flow method of service of calling terminal respective user, gets into corresponding communication service processing flow process.
After the corresponding user of calling terminal has selected required voice service flow process, then the company telephone exchange system will get into corresponding communication service processing flow process according to the definite voice flow method of service of calling terminal respective user, for example can comprise:
When the corresponding user of calling terminal selects manual service, then link the corresponding terminal of the corresponding extension number of manual service platform, to carry out manual service;
Perhaps,
When the corresponding user of calling terminal selects live extension number mode, then link the corresponding terminal of the determined extension number of calling terminal respective user;
Perhaps,
When the corresponding user of calling terminal selects the automatic speech recognition mode, then discern the speech call information that the calling terminal respective user is sent, carry out corresponding service processing according to recognition result;
Perhaps,
When the corresponding user of calling terminal selects the Voice Navigation service, then get into the Voice Navigation service procedure, for the user provides the relevant voice navigation.
Wherein, for the automatic speech recognition pattern, the user only need say demands such as directory enquiry, switching, and the company telephone exchange system can discern processing to user's voice, and according to recognition result, handles accordingly, for the user provides corresponding service.It is understandable that automatic speech recognition can be disposed, serve to set in the period configuration and launched at keypress function.Simultaneously, in the process of carrying out speech recognition, the company telephone exchange system for the calling terminal respective user provides corresponding prompt, accomplishes whole communication process to make things convenient for the calling terminal respective user according to enterprise practical conditions and user's voice information.For example, when automatic speech recognition, specifically can adopt following prompting mode:
(1) if the member's name in the same unit can't discern because of homophone, like Li Hong, Li Hong; Then ask the department at this member's place, as pointing out: the Li Hong of Finance Department is please by 1; The Li Hong of Human Resources Department is please by 2.
(2) if the member's name in the same department can't be discerned because of homophone, all belong to Human Resources Department,, can point out the user to select if two people's sex is different like Li Hong, Li Hong, as: women Li Hong is please by 1, and male Li Hong is please by 2.
(3) can't discern because of homophone as if the member's name in the same department, and sex is identical, all belongs to Human Resources Department like Li Hong, Li Hong, sex all is the woman; Then select through using the honorific title prompting to support, like Li Hong, manager honorific title Li is please by 1; Li Hong, Xiao Li is please by 2 in honorific title.
This speech identifying function can wait and realize based on ASR (Automatic Speech Recognition, automatic speech recognition technology), TTS (Text To Speech, Text To Speech) technology, thinks that the user provides intelligent sound service efficiently and effectively.Wherein, ASR is that a kind of speech conversion with the people is the technology of text; And TTS is " from a Text To Speech ", is an interactive part, and machine can be spoken.After company telephone exchange has been launched automatic speech recognition; The user pulls out into only saying demands such as directory enquiry, switching, and system can obtain, discern the user's voice request, and is that literal is imported with speech conversion; Automatically be the user inquiring number, report number, transfer for the user then.Automatic speech recognition can be disposed in company telephone exchange and launched.
It is understandable that; Responded client's request at company telephone exchange after; The corresponding corresponding traffic of voice service flow process of the reality of then selecting according to the user is given to the corresponding speech sound access equipment of company telephone exchange system, sends corresponding traffic back to the tandem treatment facility respectively according to called number by speech sound access equipment, and the end office (EO) that this tandem treatment facility is corresponding is linked to corresponding terminal called according to corresponding routing algorithm; Up to caller, Called Onhook, traffic finishes.
The method that the embodiment of the invention provided has realized that with unified fixing company telephone exchange number serve as to insert carrier, is core with the address list, and combines VPN technologies that expanded enterprise's central office service is to the enterprise that applies for that enterprise is associated; Combine speech recognition technology simultaneously, realize that the man machine language is mutual, the voice service of intelligence is provided for the calling terminal respective user.Those skilled in the art it is understandable that the company telephone exchange system can be provided with other specific function according to different enterprise demand stacks, for example: travelling merchants' order, time alarm, information inquiry, sending short messages in groups, fax through internet etc.
Description through above method embodiment; The those skilled in the art can be well understood to the present invention and can realize by the mode that software adds essential general hardware platform; Can certainly pass through hardware, but the former is better execution mode under a lot of situation.Based on such understanding; The part that technical scheme of the present invention contributes to prior art in essence in other words can be come out with the embodied of software product; This computer software product is stored in the storage medium; Comprise some instructions with so that computer equipment (can be personal computer, server, the perhaps network equipment etc.) carry out all or part of step of the said method of each embodiment of the present invention.And aforesaid storage medium comprises: various media that can be program code stored such as read-only memory (ROM), random-access memory (ram), magnetic disc or CD.
Accordingly, the embodiment of the invention also provides a kind of company telephone exchange system, and is as shown in Figure 3, can comprise:
Traffic request receiver module 110 is used to receive the live traffice request that corresponding speech sound access equipment sends, and the calling number and the corresponding called number of called company telephone exchange of calling terminal carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
Flow process indicating module 150 is used for after the service of enterprises service or exterior of enterprise is provided, and the corresponding user of indication calling terminal selects the relevant voice flow services;
Flow process AM access module 160 is used for according to the definite voice flow method of service of calling terminal respective user, gets into corresponding communication service processing flow process.
Wherein, as shown in Figure 4, first service module 130 can comprise:
Whether corresponding first judging unit 1301 be used for judging this called company telephone exchange enterprise publish information, if then trigger company information transmitting element 1302; Otherwise, trigger second judging unit 1303;
Company information transmitting element 1302 is used for sending said enterprise publish information with particular form to calling terminal, and triggers said second judging unit 1303;
Further, flow process AM access module 160 specifically is used for:
When the corresponding user of calling terminal selects manual service, then link the corresponding terminal of the corresponding extension number of manual service platform, to carry out manual service;
Perhaps,
When the corresponding user of calling terminal selects live extension number mode, then link the corresponding terminal of the determined extension number of calling terminal respective user;
Perhaps,
When the corresponding user of calling terminal selects the automatic speech recognition mode, then discern the speech call information that the calling terminal respective user is sent, carry out corresponding service processing according to recognition result;
Perhaps,
When the corresponding user of calling terminal selects the Voice Navigation service, then get into the Voice Navigation service procedure, for the user provides the relevant voice navigation.
For device or system embodiment, because it is basically corresponding to method embodiment, so relevant part gets final product referring to the part explanation of method embodiment.Device described above or system embodiment only are schematic; Wherein said unit as the separating component explanation can or can not be physically to separate also; The parts that show as the unit can be or can not be physical locations also; Promptly can be positioned at a place, perhaps also can be distributed on a plurality of NEs.Can realize the purpose of present embodiment scheme according to the needs selection some or all of module wherein of reality.Those of ordinary skills promptly can understand and implement under the situation of not paying creative work.
In several embodiment provided by the present invention, should be understood that, the system that is disclosed, apparatus and method not surpassing in the application's the spirit and scope, can realize through other mode.Current embodiment is a kind of exemplary example, should be as restriction, and given particular content should in no way limit the application's purpose.For example, the division of said unit or subelement only is that a kind of logic function is divided, and during actual the realization other dividing mode can be arranged, and for example a plurality of unit or a plurality of subelement combine.In addition, a plurality of unit can or assembly can combine or can be integrated into another system, or some characteristics can ignore, or do not carry out.
In addition, institute's descriptive system, the sketch map of apparatus and method and different embodiment, in the scope that does not exceed the application, can with other system, module, technology or method combine or are integrated.Another point, the coupling each other that shows or discuss or directly coupling or communication to connect can be through some interfaces, the INDIRECT COUPLING of device or unit or communication connect, and can be electrically, machinery or other form.
The above only is an embodiment of the present invention; Should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the principle of the invention; Can also make some improvement and retouching, these improvement and retouching also should be regarded as protection scope of the present invention.
Claims (7)
1. the communication service processing method based on the company telephone exchange system is characterized in that, comprising:
Receive the live traffice request that speech sound access equipment sends, corresponding calling number of calling terminal and the corresponding called number of called company telephone exchange are carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
Judge whether said calling number is the corresponding enterprises number of said called company telephone exchange; If then specific enterprises service is provided to calling terminal; Otherwise, specific exterior of enterprise service is provided to calling terminal; Said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN;
After the service of enterprises service or exterior of enterprise was provided, the corresponding user of indication calling terminal selected the relevant voice flow services;
According to the definite voice flow method of service of calling terminal respective user, get into corresponding communication service processing flow process.
2. method according to claim 1 is characterized in that, saidly to calling terminal specific enterprises service is provided, and is specially:
Whether corresponding S11 judge this called company telephone exchange enterprise publish information, if carry out S12; If, do not carry out S13;
S12 sends said enterprise publish information with particular form to calling terminal, and carries out S13;
S13 judges whether to have the storage message about said calling terminal, if then carry out S14;
S14, according to the indication of calling terminal respective user, the processing of leaving a message.
3. method according to claim 1 is characterized in that, according to the definite voice flow method of service of calling terminal respective user, gets into corresponding communication service processing flow process, comprising:
When the corresponding user of calling terminal selects manual service, then link the corresponding terminal of the corresponding extension number of manual service platform, to carry out manual service;
Perhaps,
When the corresponding user of calling terminal selects live extension number mode, then link the corresponding terminal of the determined extension number of calling terminal respective user;
Perhaps,
When the corresponding user of calling terminal selects the automatic speech recognition mode, then discern the speech call information that the calling terminal respective user is sent, carry out corresponding service processing according to recognition result;
Perhaps,
When the corresponding user of calling terminal selects the Voice Navigation service, then get into the Voice Navigation service procedure, for the user provides the relevant voice navigation.
4. method according to claim 1 is characterized in that, before the live traffice request that the speech sound access equipment of correspondence sends, said method also comprises:
The tandem treatment facility receives the live traffice request of the calling terminal of end office's transmission, and the calling number and the corresponding called number of called company telephone exchange of calling terminal carried in said live traffice request;
Judge that the said called number company telephone exchange of whether having contracted in this locality is professional, if then said live traffice request is sent to corresponding speech sound access equipment; Otherwise, said live traffice request is not sent to this called number is carried out the tandem treatment facility that signing service is judged, carry out and judge whether the contracted step of company telephone exchange business of said called number in this locality.
5. a company telephone exchange system is characterized in that, comprising:
The traffic request receiver module is used to receive the live traffice request that corresponding speech sound access equipment sends, and the calling number and the corresponding called number of called company telephone exchange of calling terminal carried in said live traffice request; Said called enterprise belongs to the user of VPN VPN;
The ownership judge module is used to judge whether said calling number is the corresponding enterprises number of said called company telephone exchange; If then trigger first service module; Otherwise, trigger second service module; Said enterprises number comprises: the terminal extension number of the enterprises that this called company telephone exchange is corresponding and other enterprise customer's inside terminals numbers in the said VPN VPN;
First service module is used for after calling terminal provides specific enterprises to serve, triggering the flow process indicating module;
Second service module is used for after calling terminal provides specific exterior of enterprise to serve, triggering the flow process indicating module;
The flow process indicating module is used for after the service of enterprises service or exterior of enterprise is provided, and the corresponding user of indication calling terminal selects the relevant voice flow services;
Flow process AM access module is used for according to the definite voice flow method of service of calling terminal respective user, gets into corresponding communication service processing flow process.
6. system according to claim 5 is characterized in that, said first service module comprises:
Whether corresponding first judging unit be used for judging this called company telephone exchange enterprise publish information, if then trigger the company information transmitting element; Otherwise, trigger second judging unit;
The company information transmitting element is used for sending said enterprise publish information with particular form to calling terminal, and triggers said second judging unit;
Second judging unit is used to judge whether to exist the storage message about said calling terminal, if then trigger the message processing unit;
The message processing unit is used for the indication according to the calling terminal respective user, the processing of leaving a message.
7. system according to claim 5 is characterized in that, said flow process AM access module specifically is used for:
When the corresponding user of calling terminal selects manual service, then link the corresponding terminal of the corresponding extension number of manual service platform, to carry out manual service;
Perhaps,
When the corresponding user of calling terminal selects live extension number mode, then link the corresponding terminal of the determined extension number of calling terminal respective user;
Perhaps,
When the corresponding user of calling terminal selects the automatic speech recognition mode, then discern the speech call information that the calling terminal respective user is sent, carry out corresponding service processing according to recognition result;
Perhaps,
When the corresponding user of calling terminal selects the Voice Navigation service, then get into the Voice Navigation service procedure, for the user provides the relevant voice navigation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103436729A CN102523537A (en) | 2011-11-03 | 2011-11-03 | Communication service processing method based on enterprise switchboard system and enterprise switchboard system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103436729A CN102523537A (en) | 2011-11-03 | 2011-11-03 | Communication service processing method based on enterprise switchboard system and enterprise switchboard system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102523537A true CN102523537A (en) | 2012-06-27 |
Family
ID=46294310
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011103436729A Pending CN102523537A (en) | 2011-11-03 | 2011-11-03 | Communication service processing method based on enterprise switchboard system and enterprise switchboard system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102523537A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102790956A (en) * | 2011-05-16 | 2012-11-21 | 中国移动通信集团江苏有限公司 | Method, system and device for service processing of virtual private mobile network (VPMN) |
| CN103858413A (en) * | 2012-09-27 | 2014-06-11 | 电通工业株式会社 | Extension telephone management system, method for running extension telephone management system, and program |
| CN105611025A (en) * | 2015-12-17 | 2016-05-25 | 小米科技有限责任公司 | Method and device for displaying related telephone number |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040047297A1 (en) * | 2002-09-11 | 2004-03-11 | Wynn Sol H. | Self-configuring network telephone system and method |
| CN1882007A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Method for realizing short number inter-dialing service between groups |
| WO2007014486A1 (en) * | 2005-08-01 | 2007-02-08 | Zte Corporation | System and method for implementing intelligent network enterprise virtual exchange service |
| CN101001279A (en) * | 2006-01-09 | 2007-07-18 | 杭州世导科技有限公司 | Communication system and communication management method |
-
2011
- 2011-11-03 CN CN2011103436729A patent/CN102523537A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040047297A1 (en) * | 2002-09-11 | 2004-03-11 | Wynn Sol H. | Self-configuring network telephone system and method |
| CN1882007A (en) * | 2005-06-17 | 2006-12-20 | 中兴通讯股份有限公司 | Method for realizing short number inter-dialing service between groups |
| WO2007014486A1 (en) * | 2005-08-01 | 2007-02-08 | Zte Corporation | System and method for implementing intelligent network enterprise virtual exchange service |
| CN101001279A (en) * | 2006-01-09 | 2007-07-18 | 杭州世导科技有限公司 | Communication system and communication management method |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102790956A (en) * | 2011-05-16 | 2012-11-21 | 中国移动通信集团江苏有限公司 | Method, system and device for service processing of virtual private mobile network (VPMN) |
| CN102790956B (en) * | 2011-05-16 | 2016-04-27 | 中国移动通信集团江苏有限公司 | A kind of centrex service processing method, system and device |
| CN103858413A (en) * | 2012-09-27 | 2014-06-11 | 电通工业株式会社 | Extension telephone management system, method for running extension telephone management system, and program |
| CN105611025A (en) * | 2015-12-17 | 2016-05-25 | 小米科技有限责任公司 | Method and device for displaying related telephone number |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8290126B2 (en) | System and method for a visual voicemail interface | |
| CN101631171A (en) | Call center system and artificial service realizing method thereof | |
| CN102624995A (en) | Virtual number application method, device and system applicable to Internet | |
| CN100484166C (en) | System and a method for connecting telephone calls directly on the basis of a text query | |
| US8787536B1 (en) | Systems and methods for communicating with an interactive voice response system | |
| CN101184014A (en) | Auxiliary bridging equipment/circuit, telephone support and bridging operation method | |
| CN101227631A (en) | System and method for group user communication | |
| CN100499722C (en) | Device and method for realizing transmitting information to computer network real-time communication terminal by telephone | |
| CN101557442A (en) | Method and system for merging call center and third-party industry application server | |
| CN102523537A (en) | Communication service processing method based on enterprise switchboard system and enterprise switchboard system | |
| CN101790254B (en) | Mobile phone terminal and system for supporting group communication and method thereof | |
| KR101001788B1 (en) | Method for providing assigned virtual number supposed by telephony service system | |
| CN101068287B (en) | Method and system for realizing nearby connection in network telephone | |
| KR20050032089A (en) | Mobile response system for customer contact center based on integrated marketing platform including inbound and outbound channel | |
| JP2003511989A (en) | Voice activated telephone connection method and corresponding voice server | |
| JP3879391B2 (en) | Audio distribution method and apparatus | |
| CN100396072C (en) | Method for displaying calling customer information of fixed net message terminal in PSTN network | |
| CN101610323B (en) | Method for single step transfer in customer service system | |
| KR100592933B1 (en) | TELEPHONY SERVICE METHOD USING UNIVERSAL AREA NUMBER OF VoIP ENVIRONMENT | |
| EP1916834A1 (en) | Voice communication system over IP phone system | |
| KR20060127585A (en) | Call connection by using text on the mobile telecommunication network | |
| CN104135579A (en) | IVR-based method for implementing voice message leaving function of mobile phones | |
| WO2020054461A1 (en) | Telephone switchboard, on-hold sound delivery method and on-hold sound delivery program | |
| KR100616282B1 (en) | Method and apparatus for providing call back service | |
| KR100577919B1 (en) | Method and apparatus for setting up a sound source of supplementary service using a ring back tone on calling |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20120627 |