CN101674381A - Intelligent system and method for achieving vacant number navigation - Google Patents

Intelligent system and method for achieving vacant number navigation Download PDF

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Publication number
CN101674381A
CN101674381A CN200810216103A CN200810216103A CN101674381A CN 101674381 A CN101674381 A CN 101674381A CN 200810216103 A CN200810216103 A CN 200810216103A CN 200810216103 A CN200810216103 A CN 200810216103A CN 101674381 A CN101674381 A CN 101674381A
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service
voice
navigation
guide service
spacing
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CN200810216103A
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CN101674381B (en
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张丽惠
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ZTE Corp
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ZTE Corp
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Abstract

The invention discloses an intelligent system and a method for achieving vacant number navigation, wherein the system comprises a data module, a vacant navigation number collocation module and a service access number matching module; a vacant navigation number list is added in a database; the vacant number navigation collocation module collocates the unique correspondence between a voice service access number prefix and corresponding voice service into the vacant navigation number list of the database; when the service number can not be positioned on a corresponding service node, the service access number matching module queries whether the voice number prefix of the service number is in the vacant navigation number list or not; and the service access number matching module puts through the corresponding voice service according to the unique correspondence. The invention realizes the vacant number navigation function, broadens the applicable population of the intelligent system, increases the product competitiveness of an operator and improves the utilization ratios of prior network resources and server resources.

Description

A kind of intelligence system and its implementation that realizes the spacing navigation
Technical field
The present invention relates to the voice value-added service in the communications field, relate in particular to a kind of intelligence system and its implementation that realizes the spacing navigation.
Background technology
IVR of the prior art (Interactive Voice Response: the telecommunications interactive voice response) business, be meant that the telephone terminal user dials the specific voice-guide service access code that operator distributes, according to voice suggestion, and select by telephone key-press, finish corresponding information inquiry, command execution and listen to content such as audio communication program.
At present, the voice-guide service of telecom operators all is the corresponding unique voice-guide service access code of a voice-guide service.When the user dials the voice-guide service access code, the interactive voice response flow process of trigger intelligent business then, start the IVR operation flow, and judge whether the audio communication access code that the user dials can uniquely navigate to a voice-guide service node, can navigate to this node, then system provides the automatic service service of this service node for the user.
The voice-guide service that provides in the market is many; most of service access number more complicated and be not easy memory; and most of user; when particularly new user uses business; because the voice-guide service number is unfamiliar with; can not remember whole numbers fully, only remember several of the fronts of service number, for several the regular meetings in back because of promnesia or press the wrong button.But voice-guide service is direct call release for this type of processing mode that can not navigate to the spacing of concrete service node, and service is not provided.Cause this class user normally not use voice-guide service, cause user's economic loss to a certain extent, and reduce the competitiveness of intelligent IVR business.
Summary of the invention
The object of the present invention is to provide a kind of intelligence system and its implementation that realizes the spacing navigation, for solving above-mentioned defective of the prior art, voice-guide service access code prefix is configured in the database with the unique corresponding relation of corresponding voice-guide service, to realize the spacing navigation feature, improve the utilance of conventional network resources and server resource.
For solving the problems of the technologies described above, the present invention program comprises:
A kind of intelligence system that realizes the spacing navigation, comprise database, wherein, also comprise spacing number navigation collocation module and service access number matching module, increase by a spacing number navigation table in the described database, described database communicates to connect with described spacing number navigation collocation module, described service access number matching module respectively;
Described spacing number navigation collocation module is used for to the unique corresponding relation of described database configuration voice-guide service access code prefix with corresponding voice-guide service;
Described service access number matching module is used to inquire about described unique corresponding relation and connects described corresponding voice-guide service;
Described spacing number navigation table is used to store the information of described unique corresponding relation.
The implementation method of described intelligence system may further comprise the steps:
A, spacing number navigation collocation module are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database;
B, when service number can not navigate on the corresponding service node, whether the voice-guide service number prefix that described service access number matching module is inquired about described service number is present in the described spacing number navigation table, if yes, execution in step C then;
C, described service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
Described implementation method, wherein, the inquiry among the described step B is: described service access number matching module is complementary all the voice-guide service access code prefixes in described service number and the described spacing number navigation table.
Described implementation method, wherein, described be complementary be the longest left side coupling.
Described implementation method, wherein, further comprising the steps of before the described step B:
B01, user dial service number;
B02: described intelligence system judges whether described service number navigates on the corresponding voice-guide service node, if not, and execution in step B then.
Described implementation method, wherein, described step B02 also comprises: if described intelligence system navigates to described service number on the corresponding voice-guide service node, then described intelligence system provides corresponding voice-guide service for described service number.
Described implementation method, wherein, described step B02 also comprises: described intelligence system judges whether the service number that the public switch telephone network user dials in is correct, if yes, then provides corresponding voice-guide service; If deny, then execution in step B.
Described implementation method, wherein, described step B02 also comprises: described intelligence system judges whether the service number that the public land mobile network user dials in is correct, if yes, then provides corresponding voice-guide service; If deny, then execution in step B.
Described implementation method, wherein, described step B also comprises: if the voice-guide service number prefix of described service number is not present in the described spacing number navigation table, then described intelligence system does not provide voice-guide service for it.
A kind of intelligence system and its implementation that realizes the spacing navigation provided by the present invention, owing to adopted voice-guide service access code prefix be configured in the database with the unique corresponding relation of corresponding voice-guide service, realized the spacing navigation feature, expanded the suitable crowd of intelligence system, increased the product competitiveness of operator, improve the utilance of conventional network resources and server resource, strengthened the practicality of intelligence system.
Description of drawings
Fig. 1 is the structural representation of intelligence system among the present invention;
Fig. 2 is a schematic flow sheet of realizing the spacing navigation among the present invention.
Embodiment
Below with reference to accompanying drawing, comparatively detailed explanation is carried out in each preferred embodiment of the present invention.
A kind of intelligence system and its implementation that realizes the spacing navigation provided by the invention, voice-guide service access code prefix is configured in the database with the unique corresponding relation of corresponding voice-guide service, as described in Figure 1 comprise database 101, service access number matching module 102 and spacing number navigation collocation module 103, described database 101 communicates to connect with described spacing number navigation collocation module 103, described service access number matching module 102 respectively; Described spacing number navigation collocation module 103 is used for to the unique corresponding relation of described database 101 configuration voice-guide service access code prefixes with corresponding voice-guide service, described service access number matching module 102 is used to inquire about described unique corresponding relation and connects described corresponding voice-guide service, and also increases the unique corresponding relation that a spacing number navigation table is used to store voice-guide service access code prefix and corresponding voice-guide service in the described database 101.This shows that the present invention has realized the intellectuality of spacing navigation fully by increasing rational operational module.
In order to realize the intellectuality of spacing navigation, implementation method of the present invention may further comprise the steps:
A, spacing number navigation collocation module 103 are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database 101;
After b, user dialed service number, described intelligence system judged whether described service number navigates on the corresponding voice-guide service node, if not, then enter step c; If yes, then described intelligence system provides corresponding professional for described service number;
C, when service number can not navigate on the corresponding service node, whether the voice-guide service number prefix of the described service number of described service access number matching module 102 inquiries is present in the described spacing number navigation table, if yes, then enters steps d; If, then described intelligence system does not provide professional for it;
D, described service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
Wherein, public switch telephone network)/(Public Land Mobile Network: public land mobile network) whether the service number dialled in of user is correct for PLMN comprise also that at step b described intelligence system judges PSTN (Public SwitchedTelephone Network:, if yes, then provide corresponding professional; If deny, then execution in step c.At service access number matching module described in the step c all the voice-guide service access code prefixes in described service number and the described spacing number navigation table are complementary, described be complementary be the longest left side coupling.
In order further to set forth the present invention, as shown in Figure 3, implementation method of the present invention may further comprise the steps:
Step 201: 101 increase by a spacing number navigation table in the described database of voice-guide service, be used to store the information of unique corresponding relation between voice-guide service access code prefix and the corresponding voice-guide service, main field comprises voice-guide service access code prefix and correct voice-guide service access code, wherein the service access number prefix must be unique, this table availability database is directly inserted data maintenance, perhaps provide modes such as administration interface to safeguard that the service access number prefix is meant a few item sign indicating numbers in the front of voice-guide service number; In null number navigation table, set up the corresponding relation between the concrete service number of the numbering head prefix of voice-guide service number and switching;
Step 202:PSTN/PLMN user dials the voice-guide service access code by the existing telephone terminal, triggers the interactive voice response flow process of described intelligence system, starts the IVR operation flow.
Step 203: described intelligence system judges that whether the audio communication number that the user dials can uniquely navigate to concrete service node, if yes, then enters step 207; If, then do not enter step 204;
Step 204: described service access number matching module 102 carries out the longest left side coupling with number and the service access audio communication numbering head prefix in the step 201 null number navigation table that PSTN/PLMN user dials;
Step 205: if being judged as of step 204 is then to enter step 206; If being judged as not of step 204, then direct call release does not provide voice-guide service for it;
Step 206: described service access number matching module 102 is got the correct voice-guide service access code of the corresponding configuration of this numbering head prefix from database 101, and this number is handled as the called number of this calling;
Step 207: described service access number matching module 102 is connected called number according to unique corresponding relation, for the user provides the voice-guide service service.Processing by above-mentioned flow process as can be seen, the present invention has improved conventional network resources and server resource, has strengthened the practicality of intelligence system.
Be 168010001 to be that example further illustrates now with the service access number of the voice-guide service of operator, then described intelligence disposes the unique corresponding relation of audio communication Number for access harbour prefix 16801 and service access number 16801888 in the spacing number navigation table of database 101, the unique corresponding relation of audio communication Number for access harbour prefix 168010 and service access number 168010888, service access number 16801888 and 168010888 is the correct service access number of the current existence of described intelligence system, then adopts implementation method of the present invention to comprise following concrete steps:
Step 1: the telephone terminal user dials the audio communication number:
Suppose that calling number is 13302300001, dial the audio communication access code 16801888 that described system exists, then enter step 4;
Suppose that calling number is 13302300002, dial the non-existent audio communication access code 16801999 of described intelligence system, then enter step 2;
Suppose calling number 13302300003, dial the non-existent audio communication access code 168010999 of described intelligence system, then enter step 2;
Suppose calling number 13302300004, dial the non-existent audio communication access code 168999 of described intelligence system, enter step 2;
Step 2: the voice-guide service access code prefix in audio communication access code and the spacing number navigation table is made the longest left side coupling;
The audio communication access code 16801999 that number 13302300002 is dialed matches prefix 16801, then enters step 3;
The audio communication access code 168010999 that number 13302300003 is dialed matches prefix 168010, enters step 3;
The audio communication access code 168999 that number 13302300004 is dialed does not match prefix, enters step 5;
Step 3: described service access number matching module 102 reads the called number of the correct voice-guide service access code of the corresponding configuration of this number prefix as this calling in database 101;
The correct service access number of prefix 16801 correspondences is 16801888;
The correct service access number of prefix 168010 correspondences is 168010888;
Step 4: described service access number matching module 102 is connected correct voice-guide service access code provides corresponding voice-guide service access service for the user;
Number 13302300001 enters professional 16801888 and uses this business;
Number 13302300002 enters professional 16801888 and uses this business;
Number 13302300002 enters professional 168010888 and uses this business;
Step 5: the voice-guide service that the user dials adopts can not navigate to concrete voice-guide service node with upper type, handles direct call release as spacing; This dials number 13302300004 as spacing and handles, and described intelligence system does not provide voice-guide service for it.
In sum, a kind of intelligence system and its implementation that realizes the spacing navigation provided by the invention, voice-guide service access code prefix is configured in the database with the unique corresponding relation of corresponding voice-guide service, solved the terminal use because of not remembering or incorrect posting audio communication number can not use the problem of voice-guide service, realized the spacing navigation feature, expanded the suitable crowd of intelligence system, the product competitiveness and the business income of operator have been increased, improved the utilance of conventional network resources and server resource, strengthen the practicality of intelligence system, made things convenient for user experience.
Should be understood that; above-mentioned description at preferred embodiment is comparatively detailed; can not therefore think restriction to scope of patent protection of the present invention; those of ordinary skill in the art is under enlightenment of the present invention; do not breaking away under the scope situation that claim of the present invention protects; can also make various deformation such as replacement, simple combination, these all fall within protection scope of the present invention, and the scope of asking for protection of the present invention should be as the criterion with claims.

Claims (9)

1, a kind of intelligence system that realizes the spacing navigation, comprise database, it is characterized in that, also comprise spacing number navigation collocation module and service access number matching module, increase by a spacing number navigation table in the described database, described database communicates to connect with described spacing number navigation collocation module, described service access number matching module respectively;
Described spacing number navigation collocation module is used for to the unique corresponding relation of described database configuration voice-guide service access code prefix with corresponding voice-guide service;
Described service access number matching module is used to inquire about described unique corresponding relation and connects described corresponding voice-guide service;
Described spacing number navigation table is used to store the information of described unique corresponding relation.
2, a kind of implementation method according to the described intelligence system of claim 1 may further comprise the steps:
A, spacing number navigation collocation module are configured to the voice-guide service access code prefix and the unique corresponding relation of corresponding voice-guide service in the spacing number navigation table of database;
B, when service number can not navigate on the corresponding service node, whether the voice-guide service number prefix that described service access number matching module is inquired about described service number is present in the described spacing number navigation table, if yes, execution in step C then;
C, described service access number matching module are connected corresponding voice-guide service according to unique corresponding relation.
3, implementation method according to claim 2 is characterized in that, the inquiry among the described step B is: described service access number matching module is complementary all the voice-guide service access code prefixes in described service number and the described spacing number navigation table.
4, implementation method according to claim 3 is characterized in that, described be complementary be the longest left side coupling.
5, implementation method according to claim 2 is characterized in that, and is further comprising the steps of before the described step B:
B01, user dial service number;
B02: described intelligence system judges whether described service number navigates on the corresponding voice-guide service node, if not, and execution in step B then.
6, implementation method according to claim 5, it is characterized in that, described step B02 also comprises: if described intelligence system navigates to described service number on the corresponding voice-guide service node, then described intelligence system provides corresponding voice-guide service for described service number.
7, implementation method according to claim 5 is characterized in that, described step B02 also comprises: described intelligence system judges whether the service number that the public switch telephone network user dials in is correct, if yes, then provides corresponding voice-guide service; If deny, then execution in step B.
8, implementation method according to claim 5 is characterized in that, described step B02 also comprises: described intelligence system judges whether the service number that the public land mobile network user dials in is correct, if yes, then provides corresponding voice-guide service; If deny, then execution in step B.
9, implementation method according to claim 2 is characterized in that, described step B also comprises: if the voice-guide service number prefix of described service number is not present in the described spacing number navigation table, then described intelligence system does not provide voice-guide service for it.
CN2008102161036A 2008-09-09 2008-09-09 Intelligent system and method for achieving vacant number navigation Expired - Fee Related CN101674381B (en)

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US6404876B1 (en) * 1997-09-25 2002-06-11 Gte Intelligent Network Services Incorporated System and method for voice activated dialing and routing under open access network control
CN1224294A (en) * 1997-11-27 1999-07-28 三星电子株式会社 Speed dialing in telephone
CN1399459A (en) * 2001-07-23 2003-02-26 英华达股份有限公司 Random access method to simplify transregional dialing of cellphone
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