CN101656923A - Method and system for judging spam message - Google Patents
Method and system for judging spam message Download PDFInfo
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- CN101656923A CN101656923A CN200910172175A CN200910172175A CN101656923A CN 101656923 A CN101656923 A CN 101656923A CN 200910172175 A CN200910172175 A CN 200910172175A CN 200910172175 A CN200910172175 A CN 200910172175A CN 101656923 A CN101656923 A CN 101656923A
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Abstract
The invention discloses a method and system for judging spam message, belonging to monitoring field. The method comprises: receiving a complaint message comprising a number of the complaint user and amessage to be confirmed sent by the complaint user; determining re-visiting user which has received the message to be confirmed sent from the complaint user according to the complaint message; sending an inquiry request message for determining whether the message to be confirmed is spam message to the re-visiting user; judging whether the message to be confirmed is spam message according to an inquiry response message carrying with inquiry result sent by the re-visiting user. The system comprises a receiving module, a determining module, a sending module and a judging module. The inventive technical scheme can improve customer satisfaction and loyalty of operators.
Description
Technical field
The present invention relates to the monitoring field, particularly a kind of method and system and system of judging rubbish message.
Background technology
Current, various supervisory control systems have fully obtained using in various fields, and this wherein also comprises the junk information supervisory control system.Most of junk information supervisory control systems all are based on the statistical counting of keyword and flow, reach quantity and promptly think junk information, and wherein junk information comprises refuse messages and garbage multimedia messages.And, improvement about junk information, each big operator has built junk information and has complained platform, the complaint of special disposal junk information, to complaining the user to carry out after secondary is confirmed it being handled accordingly, complain the unified platform " 12321 " platform as Chinese refuse messages, platform etc. is complained by CHINAUNICOM " 10010 ".
Along with complaining reaching the standard grade of platform, positive effect has been played in the improvement of junk information.But, complain platform can't make accurate judgement to the character of part junk information, lack effective support that junk information is confirmed, only can't accomplish accurate judgement with customer service latter attendant.Simultaneously, the new problem that the use of complaint platform also brings for example, to some commercial papers, is confirmed the complaint that causes that certain customers are new of dealing with improperly of class message.For example, complain platform to handle the transmission of certain series advertisements note according to customer complaint, influence other users like this and accepted this type of message, will cause new customer complaint, the root of problem is that the user disagrees for the message of accepting commercial paper, the confirmation of receipt of commercial paper note needs the called subscriber to participate in, and so more respects the rights and interests that the user uses, and meets the theory of " people-oriented ".
The inventor is in realizing process of the present invention, and there are the following problems at least to find prior art:
Complain junk information that platform occurs in using underbraced qualitatively, qualitative method is single and too rely on people's judgement, causes new complaint easily, has reduced user's satisfaction and loyalty.
Summary of the invention
The problem that the embodiment of the invention will solve has provided a kind of method and system of judging rubbish message, solved in the prior art junk information underbraced qualitatively, qualitative method is single and too rely on people's judgement, cause new complaint easily, and cause user's satisfaction and the low problem of loyalty.
In order to address the above problem, the embodiment of the invention provides a kind of method and system of judging rubbish message, and concrete technical scheme is as follows:
A kind of method of judging rubbish message comprises:
Receive the complaint message of complaining the user to send, described complaint message comprises: complained user's number and the message to be confirmed that is sent by the complaint user;
Determine to receive described by the return visit user of the message to be confirmed of complaining the user to send according to described complaint message;
Send to described return visit user whether the described message to be confirmed of inquiry is the inquiry request message of rubbish message;
According to the query response message that carries Query Result that described return visit user sends, judge whether described message to be confirmed is rubbish message.
A kind of system of judging rubbish message comprises:
Receiver module is used to the complaint message of complaining the user to send, and described complaint message comprises: complained user's number and by the message to be confirmed of complaining the user to send;
Determination module is used for determining to receive the described return visit user who is complained the message to be confirmed of user's transmission according to described complaint message;
Sending module is used for sending to described return visit user whether the described message to be confirmed of inquiry is the inquiry request message of rubbish message;
Judge module is used for the query response message that carries Query Result according to described return visit user transmission, judges whether described message to be confirmed is rubbish message.
In embodiments of the present invention, pay a return visit the flow process of affirmation, effectively reduce the related problem of complaining, embodied the service theory of " people-oriented ", help improving the customer satisfaction and the loyalty of operator by adding the called subscriber.
Description of drawings
Fig. 1 is a kind of flow chart of judging the method for rubbish message that the embodiment of the invention provides;
Fig. 2 is the detail flowchart of the method for the judgement rubbish message that provides of the embodiment of the invention;
Fig. 3 is the system construction drawing of the judgement rubbish message that provides of the embodiment of the invention.
Embodiment
Core concept of the present invention is: the flow process of paying a return visit affirmation by the adding called subscriber, effectively reduce the related problem of complaining, utilize the rubbish message knowledge base, effectively supported the use of rubbish message complaint platform, embody the service theory of " people-oriented ", helped improving the customer satisfaction and the loyalty of operator.
Below in conjunction with accompanying drawing and preferred implementation technical solution of the present invention is elaborated.
The embodiment of the invention provides a kind of method of judging rubbish message, as shown in Figure 1, comprising:
101, receive the complaint message of complaining the user to send, this complaint message comprises: complained user's number and the message to be confirmed that is sent by the complaint user;
102, determine to receive the return visit user that quilt is complained the message to be confirmed of user's transmission according to complaint message;
103, send to paying a return visit the user whether inquiry message to be confirmed is the inquiry request message of rubbish message;
104, according to paying a return visit the query response message that carries Query Result that the user sends, judge whether message to be confirmed is rubbish message.
Embodiment be described in detail below by a concrete example, but this example does not constitute limiting the scope of the invention for a better understanding of the present invention.The application system of the method that this example provides comprises as shown in Figure 2: rubbish message is complained platform, rubbish message knowledge base, message interface module and is replied processing module.
Before the method for describing this example, need introduce some terms:
(1) complaint message: the message that the complaint user that rubbish message complains platform to receive sends and complains its message that receives is rubbish message, this complaint message comprise that the number of complaining the user and complaint user receive needs system to judge whether message to be confirmed into rubbish message.
(2) complain the user: to the user of certain user or message proposition complaint;
(3) quilt is complained and is the user: the user who has sent message to be confirmed;
(4) confirm calling number: send the user of acknowledge message, this paper is External Short Message Entity (External Short Message Entity, the ESME) Number for access that the message interface module is bundled in sms center;
(5) pay a return visit the user: once received identical message to be confirmed, and selected this message to be confirmed is carried out user qualitatively by system;
(6) flow rule: the configuration of rubbish message knowledge base, the rule to the message total amount that sends in user's certain hour is carried out classification is divided into two-stage in this example, gray list level and blacklist level;
(7) regular duration: the statistics user who stipulates in the flow rule sends the time span of number of times, as 10 minutes, and 1 hour, 1 day etc.;
(8) gray list thresholding: definition enters the authority credentials that gray list reaches in the flow rule;
(9) blacklist thresholding: definition enters the authority credentials that blacklist reaches in the flow rule;
(10) gray list user: the user who violates the gray list thresholding;
(11) black list user: the user who violates the blacklist thresholding;
(12) type of number: operator is according to user's consumption habit, and set meal is selected method that the user is segmented, in this example with high-end user, the terminal use, low end subscriber is distinguished, but protection scope of the present invention is not limited to this kind dividing mode;
(13) External Short Message Entity can be tied to the physical system of short-message sending under the message center, is that rubbish message is complained platform in this example.
In conjunction with Fig. 2, the method for the judgement rubbish message that this example provides comprises:
201, complain user A to edit and complained the message to be confirmed of user B and transmission thereof, wherein, separated by spcial character by being complained between user B and the message to be confirmed, the message content that edits is carried at is sent to rubbish message complaint platform in the complaint message and carries out complaint handling;
202, rubbish message complains platform will receive the complaint message of complaining user A, and whether send message to be confirmed according to complaint message to the rubbish message knowledge base is the inquiry request message of rubbish message.
Particularly, rubbish message complains platform will receive customer complaint message, resolves and obtains being complained the message to be confirmed of user B and transmission thereof.Rubbish message complaint platform is at first treated the acknowledge message content and is carried out the keyword coupling, and wherein, keyword has been configured when platform starts and has finished, and supports to on-the-fly modify and upgrade coupling.This rubbish message to be confirmed is classified according to its content, be divided into following level Four, be respectively political class message, for example comprise the message that some violates national politics safety-critical word; Harmful class message for example comprises some pornographic, the message of tendency such as violence keyword, and commercial paper message for example comprises the message of some advertising keyword; Other class message, for example some does not conform to the message of any keyword.For political class message and harmful class message, can realize interception automatically by platform.For commercial paper and other class message, rubbish message complains platform to provide by the inquiry of complaint user and complaint message, and querying condition comprises: complained user, the keyword of rubbish message to be confirmed, the transmitting time of message to be confirmed is complained customer flow violation rank etc.
203, the rubbish message knowledge base is according to complaining platform to return the query response message that carries Query Result to rubbish message.
The rubbish message knowledge base complains platform to return Query Result to rubbish message, this Query Result comprises: all Message Records that message content is identical, comprise its each number that sends the return visit user C of message to be confirmed, pay a return visit the type of number of user C, the User Violations type, be divided into gray list and blacklist, message content to be confirmed, the transmitting time of message to be confirmed etc., the type of number of paying a return visit user C in this example is example with the China Mobile, be divided into Global Link, M-ZONE, three kinds of walks in the Divine Land, wherein, Global Link is a high-end user, M-ZONE is middle end subscriber, Divine Land behavior low side user.
Particularly, the rubbish message knowledge base is sent to rubbish message with all Message Records of this complaint called subscriber B in 3 days and complains platform, and the user that rubbish message complains platform that difference is paid a return visit user C type shows respectively.For the User Violations type that inquires is the user of blacklist, directly this user is changed to blacklist and handles, for the User Violations type that inquires be gray list complained user B to carry out called return visit to confirm.
204, rubbish message complains platform according to query response message, sends to pay a return visit to the message interface module and confirms request message, comprises in this request message: the content of being complained user B, the number of paying a return visit user C and type, message to be confirmed.
Particularly, rubbish message complains platform configuration to pay a return visit the number sum of confirming, the distribution of the type of number, complain platform to pay a return visit user C and type thereof according to this selection of configuration Model Selection, for example, rubbish message complains platform to select 4 Global Link numbers respectively, 3 M-ZONE numbers, 3 walk in the Divine Land numbers, totally 10 return visit user C pay a return visit affirmation.Rubbish message complains platform will pay a return visit number and the type thereof of user C, complained user B and message to be confirmed to be carried in the affirmation request message sends to the message interface module.
205, the message interface module receive to pay a return visit is confirmed request message, with the content of message to be confirmed with complained user B to compile acknowledge message to send to and pay a return visit user C.
Particularly, the breath interface module with message to be confirmed become with information editings such as being complained user B short message "＜you receive that 86*********** user sends to your " * * * * * " message; would you please confirm the character (it is free to reply message) of this message; reply 0-normal messages as a result; 1-can't determine; the 2-rubbish message〉", and the message that editor finishes is sent on the mobile phone terminal of paying a return visit user C.
206, the message interface module is obtained and is paid a return visit the affirmation result that user C sends, and will confirm that the result sends to the answer processing module.
Particularly, pay a return visit user C message is confirmed, will confirm that the result returns back to the message interface module, the message interface module is judged in special time all message of receiving is handled, for the user who does not have to reply, determine its answer result according to its user's character.For example, Global Link user does not reply at the appointed time, the message interface module is handled as the 2-rubbish message, the M-ZONE user does not reply at the appointed time, the message interface module is handled as the 0-normal messages, the walk in the Divine Land user does not reply at the appointed time, and the message interface module can't be determined to handle as 1-.
207, the answer processing module is handled the affirmation result who receives, and result is carried return visit confirm to send in the response rubbish message complaint platform.
Particularly, all are replied the result to the message interface module and overtime default treatment result is sent to the answer processing module, comprises the number and the user type thereof of paying a return visit user C in the interface, complained information such as user B.Replying processing module handles the affirmation result that the message interface module sends, for example, the called number type is a high-end user, Global Link user for example, its owner is generally the high level intellectual, the leader of enterprises and institutions, harassing and wrecking suggestion to advertisement information is very big, and their every user's average income (Average Revenue Per User, ARPU) value and loyalty are than higher, and operator more payes attention to its service experience, these users' answer result are given the weights of maximum, in this example, it complains as a result that weights are 3.The called number type is middle end subscriber, M-ZONE for example, its owner is generally the workman, and student etc. are high slightly to the acceptance of advertisement information, even certain customers can obtain Useful Information from advertisement information, its ARPU value and loyalty are medium, and operator relatively payes attention to its service experience, give medium weights to these users' answer result, in this example, it complains as a result that weights are 2.Low end subscriber is the prepaid user, for example, walk in the Divine Land is used to mostly be rural subscribers, mainly using voice call at ordinary times, is not very sensitive to commercial paper message, and its ARPU value and loyalty are lower, the importance of its service experience is minimum, answer result to these users gives the low weights that wait, and in this example, its complaint weights as a result is 1.Reply processing module and calculate the complaint score of this message to be confirmed, and the complaint score of this bar message to be confirmed is carried to pay a return visit confirms to send in the response message rubbish message and complain platform according to the affirmation result who pays a return visit user C.
In this example, because in 204, select 4 Global Link numbers, 3 M-ZONE numbers, 3 walk in the Divine Land numbers, totally 10 return visit user C pay a return visit affirmation, wherein, 3 Global Link numbers, 2 M-ZONE numbers and 1 walk in the Divine Land number are rubbish message with message authentication to be confirmed, at this moment, reply processing module according to pay a return visit the user confirm the result calculate complaining of message to be confirmed be divided into 3x3+2x2+1x1=14.Replying processing module should complain score to send to rubbish message complaint platform.
208, rubbish message is complained platform to receive and is replied the information that processing module sends, and judges according to the complaint score of this message to be confirmed whether this message is rubbish message, if not, then this user's transmission message behavior is not handled; If, this user's transmission message behavior is intervened, forbid that the message in the one section time issues function.
Wherein, the thresholding weights are that rubbish message is complained the default value of platform, and the complaint score of these thresholding weights and message to be confirmed is compared, and can judge whether this message to be confirmed is rubbish message.Particularly, rubbish message complains platform will the complaint score of this message to be confirmed be compared with the thresholding weights of presetting, if greater than, judge that then this message is rubbish message, at this moment, rubbish message complains platform to forbid that this is complained user B to send message in a period of time; If less than, judge that then this message is normal messages, at this moment, rubbish message complains platform not complained user B to handle to this.
In this example, these thresholding weights are set to 12, because replying processing module complains to such an extent that be divided into 14 to what this message to be confirmed was calculated, greater than default thresholding weights 12, therefore, rubbish message complains platform to judge that message to be confirmed is rubbish message, and forbids being complained user's transmission information in a period of time.
209, rubbish message complains platform that result is sent to this complaint user A.
Based on the inventive concept identical with method, the embodiment of the invention provides a kind of system of judging rubbish message, as shown in Figure 3, comprising:
Receiver module is used to the complaint message of complaining the user to send, and this complaint message comprises: complained user's number and by the message to be confirmed of complaining the user to send;
Determination module is used for determining to receive this by the return visit user of the message to be confirmed of complaining the user to send according to this complaint message;
Sending module is used for sending to this return visit user whether this message to be confirmed of inquiry is the inquiry request message of rubbish message;
Judge module is used for the query response message that carries Query Result according to this return visit user transmission, judges whether message to be confirmed is rubbish message.
Further, determination module specifically is used for utilizing the rubbish message querying condition according to this complaint message, determines this return visit user from the rubbish message knowledge base.
Further, the rubbish message querying condition comprises: complained the transmitting time of the keyword of user's number, rubbish message to be confirmed, message to be confirmed and the violation rank that quilt is complained the user.
Further, judge module specifically is used for calculating according to this return visit user's of Query Result affirmation result the complaint score of this message to be confirmed, judges that whether this complaint score is greater than default thresholding weights, if judge that this message to be confirmed is rubbish message; If not, judge that this message to be confirmed is normal messages.
Further, this system also comprises: forbid sending module, be used for when the judge module judged result is, forbid that this is complained the user to send message.
Wherein, message to be confirmed is multimedia message to be confirmed or note to be confirmed.
In embodiments of the present invention, pay a return visit the flow process of affirmation by the adding called subscriber, effectively reduce the related problem of complaining, utilize the rubbish message knowledge base, effectively supported the use of rubbish message complaint platform, embody the service theory of " people-oriented ", helped improving the customer satisfaction and the loyalty of operator.
Above-mentioned explanation illustrates and has described a preferred embodiment of the present invention, but as previously mentioned, be to be understood that the present invention is not limited to the disclosed form of this paper, should not regard eliminating as to other embodiment, and can be used for various other combinations, modification and environment, and can in invention contemplated scope described herein, change by the technology or the knowledge of above-mentioned instruction or association area.And change that those skilled in the art carried out and variation do not break away from the spirit and scope of the present invention, then all should be in the protection range of the appended claim of the present invention.
Claims (10)
1, a kind of method of judging rubbish message comprises:
Receive the complaint message of complaining the user to send, described complaint message comprises: complained user's number and the message to be confirmed that is sent by the complaint user;
Determine to receive described by the return visit user of the message to be confirmed of complaining the user to send according to described complaint message;
Send to described return visit user whether the described message to be confirmed of inquiry is the inquiry request message of rubbish message;
According to the query response message that carries Query Result that described return visit user sends, judge whether described message to be confirmed is rubbish message.
2, the method for claim 1 is characterized in that, described obtaining according to described complaint message received the described return visit user who is complained the message to be confirmed of user's transmission, comprising:
According to described complaint message, utilize the rubbish message querying condition, determine described return visit user from the rubbish message knowledge base.
3, method as claimed in claim 2 is characterized in that, described rubbish message querying condition comprises: complained the transmitting time of the keyword of user's number, rubbish message to be confirmed, message to be confirmed and the violation type that quilt is complained the user.
4, the method for claim 1 is characterized in that, the described query response message that carries Query Result that sends according to described return visit user judges that whether described message to be confirmed is rubbish message, comprising:
Calculate the complaint score of described message to be confirmed according to the affirmation result of the described return visit user in the Query Result, judge that whether described complaint score is greater than default thresholding weights, if judge that described message to be confirmed is rubbish message; If not, judge that described message to be confirmed is normal messages.
5, as any described method of claim of claim 1-4, it is characterized in that, also comprise:
If judging described message to be confirmed is rubbish message, then forbid describedly being complained the user to send message.
6, as any described method of claim of claim 1-4, it is characterized in that described message to be confirmed is: note to be confirmed or multimedia message to be confirmed.
7, a kind of system of judging rubbish message comprises:
Receiver module is used to the complaint message of complaining the user to send, and described complaint message comprises: complained user's number and by the message to be confirmed of complaining the user to send;
Determination module is used for determining to receive the described return visit user who is complained the message to be confirmed of user's transmission according to described complaint message;
Sending module is used for sending to described return visit user whether the described message to be confirmed of inquiry is the inquiry request message of rubbish message;
Judge module is used for the query response message that carries Query Result according to described return visit user transmission, judges whether described message to be confirmed is rubbish message.
8, system as claimed in claim 7 is characterized in that, described determination module specifically is used for utilizing the rubbish message querying condition according to described complaint message, determines described return visit user from the rubbish message knowledge base.
9, system as claimed in claim 7, it is characterized in that, described judge module, specifically be used for calculating the complaint score of described message to be confirmed according to the described return visit user's of Query Result affirmation result, judge that whether described complaint score is greater than default thresholding weights, if judge that described message to be confirmed is rubbish message; If not, judge that described message to be confirmed is normal messages.
10, as any described system of claim of claim 7-9, it is characterized in that, also comprise: forbid sending module, be used for when described judge module judges that described message to be confirmed is rubbish message, forbid describedly being complained the user to send message.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910172175A CN101656923B (en) | 2009-09-15 | 2009-09-15 | Method and system for judging spam message |
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| CN200910172175A CN101656923B (en) | 2009-09-15 | 2009-09-15 | Method and system for judging spam message |
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| CN101656923A true CN101656923A (en) | 2010-02-24 |
| CN101656923B CN101656923B (en) | 2012-09-05 |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104010284A (en) * | 2014-05-30 | 2014-08-27 | 可牛网络技术（北京）有限公司 | Method and device for processing spam short message |
| CN104469716A (en) * | 2014-12-01 | 2015-03-25 | 中国联合网络通信集团有限公司 | Registering industrial rubbish short message intercepting method and system |
| WO2015058509A1 (en) * | 2013-10-21 | 2015-04-30 | 中兴通讯股份有限公司 | Spam processing method and device |
| CN113588904A (en) * | 2021-07-30 | 2021-11-02 | 重庆工程职业技术学院 | Automatic control system for industrial wastewater monitoring |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7219148B2 (en) * | 2003-03-03 | 2007-05-15 | Microsoft Corporation | Feedback loop for spam prevention |
| CN101217749A (en) * | 2008-01-21 | 2008-07-09 | 中兴通讯股份有限公司 | A processing method and corresponding device of mobile terminal |
| CN101415161A (en) * | 2008-11-26 | 2009-04-22 | 深圳华为通信技术有限公司 | Method and apparatus for filtrating rubbish short message |
-
2009
- 2009-09-15 CN CN200910172175A patent/CN101656923B/en not_active Expired - Fee Related
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2015058509A1 (en) * | 2013-10-21 | 2015-04-30 | 中兴通讯股份有限公司 | Spam processing method and device |
| CN104010284A (en) * | 2014-05-30 | 2014-08-27 | 可牛网络技术（北京）有限公司 | Method and device for processing spam short message |
| CN104469716A (en) * | 2014-12-01 | 2015-03-25 | 中国联合网络通信集团有限公司 | Registering industrial rubbish short message intercepting method and system |
| CN104469716B (en) * | 2014-12-01 | 2018-04-27 | 中国联合网络通信集团有限公司 | A kind of hold-up interception method and system of registration class industry junk short message |
| CN113588904A (en) * | 2021-07-30 | 2021-11-02 | 重庆工程职业技术学院 | Automatic control system for industrial wastewater monitoring |
| CN113588904B (en) * | 2021-07-30 | 2023-07-21 | 重庆工程职业技术学院 | Automatic control system for industrial wastewater monitoring |
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| Publication number | Publication date |
|---|---|
| CN101656923B (en) | 2012-09-05 |
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Effective date of registration: 20170904 Address after: Jiaxiu road Zhuozhou City, Hebei province 072750 Baoding City No. 38 No. 156 Building 1 unit 601 room Patentee after: Wei Xiaodong Address before: 518057 Nanshan District Guangdong high tech Industrial Park, South Road, science and technology, ZTE building, Ministry of Justice Patentee before: ZTE Corp. |
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