CN101621667A - Video providing method and system, and network device - Google Patents
Video providing method and system, and network device Download PDFInfo
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- CN101621667A CN101621667A CN200910090426A CN200910090426A CN101621667A CN 101621667 A CN101621667 A CN 101621667A CN 200910090426 A CN200910090426 A CN 200910090426A CN 200910090426 A CN200910090426 A CN 200910090426A CN 101621667 A CN101621667 A CN 101621667A
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Abstract
The invention relates to a video providing method, a system and a network device. The video providing system comprises a calling centre, a network device and an IPTV system, wherein the calling centre is used for transmitting a video inquiring request to the network device, and the video inquiring request comprises the video information required by a user; the network device is used for receiving a video inquiring request transmitted by the calling centre and inquiring whether the IPTV system stores video matched with the video information required by the user or not, if the IPTV system stores video matched with the video information required by the user, obtaining the terminal information of the user, establishing a conversational connection between the terminal and the IPTV system and informing the IPTV system of sending the video to the terminal; and the IPTV system is used for transmitting corresponding video while receiving a notice for sending the video transmitted by the network device. The invention enriches the form of providing the video by the calling centre, is favorable for the calling centre to provide video value-added service for different types of terminals so as to be beneficial to generalizing and applying the video value-added service of the calling centre.
Description
Technical field
The present invention relates to the communication technology, particularly relate to a kind of with call center and IPTV (Internet Protocol Television, abbreviation IPTV) system combines, and provides the method and system and the network equipment in order to the video of realizing the video value-added service.
Background technology
Traditional call center provides required information or service by interactive voice response equipment or operator attendance to the user based on voice service.In recent years, along with the development of technology such as the development of internet (Internet) and data, the unification of three nets of voice and video transmission network, huge variation has taken place in the service content of call center, method of service, service technology and service field.The 4th generation call center integrated the Internet channel on access way is realized inserting and the variation of exhalation mode, and the user can use multiple conveniently mode and call center to attend a banquet and link up and exchange.
The call center can provide different multimedia services to the user based on the Web mode at present, mainly comprises following several:
1, the user calls out on the net and attends a banquet by PC (Personal Computer is called for short PC), and the user can see the video of attending a banquet; If user's PC terminal has also been installed video frequency pick-up head, then attend a banquet and also can see user's video;
2, the user and the communication of attending a banquet are carried out with speech form by landline telephone or mobile phone, and other medium insert by the internet;
3, attend a banquet by the form and the user communication of text talk, be user's answer quickly and accurately;
4, electronic whiteboard allows to attend a banquet and user's graphing and key in text simultaneously, can add blank page or leaf, graphing, key entry text and use e-Pointer or remote indicator to emphasize certain project;
5, attend a banquet and the user between can transmit file mutually in real time.
The inventor finds in realizing process of the present invention, existing call center is in conjunction with Internet technology, though can provide Video service to the PC terminal based on the Web mode, but be limited to network bandwidth condition, be difficult to realize on mobile phone the value-added service of video class, the cellphone subscriber can only attend a banquet with the call center by phone or short message mode and carry out voice or literal the interchange.In addition, the domestic consumer, attends a banquet after the demand of understanding the user with the communication of attending a banquet of voice mode and call center by landline telephone, can't give the domestic consumer with the user's interest video push.Because the user in most cases is to use landline telephone and mobile phone to visit the call center, therefore the call center can only provide the prior art of Video service to the PC terminal, the visual form that makes the call center provide is single, is unfavorable for that call center's video value-added service goes to apply.
Summary of the invention
The invention provides a kind of video the method and system and the network equipment are provided, the call center is combined with the IPTV system, the rich-call center provides the form of video, helping the call center provides video added value service for the different types of terminals that communicates with connection, thereby helps applying of call center's video value-added service.
The invention provides a kind of video system is provided, comprising: call center, the network equipment and internet protocol television IPTV system;
Described call center is used for sending the query video request to the described network equipment, and described query video request comprises the video information that the user is required;
The described network equipment is used to receive the described query video request that described call center sends, inquire about the video that whether stores in the described IPTV system with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described terminal and described IPTV system, and notify described IPTV system to push described video to described terminal;
Described IPTV system is used for pushing described video to described terminal when receiving the video push notice that the described network equipment sends.
The present invention also provides a kind of network equipment, comprising:
Call center's interface module is used for the query video request that the receipt of call center sends, and described query video request comprises the video information that the user is required;
Core processing module, be used to inquire about the internet protocol television IPTV system and whether store video with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described end message relevant terminal and described IPTV system, and notify described IPTV system to push described video to described terminal.
The present invention also provides a kind of video that method is provided, and comprising:
The query video request that the receipt of call center sends, described query video request comprises the video information that the user is required;
Whether inquiry internet protocol television IPTV system stores the video with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described end message relevant terminal and described IPTV system, and notify described IPTV system to push described video to described terminal.
The present invention sets up the network equipment between call center and IPTV system, set up the communication interaction of call center and IPTV system, the content that makes the call center can utilize IPTV system self to push the video of high quality-of-service pushes characteristic, the video of high quality-of-service is provided for different types of terminals, set up the computer terminal user of session connection with the call center, mobile phone terminal user and domestic consumer may obtain video, having enriched the call center provides the form of video, helping the call center provides video added value service for the different types of terminals that communicates with connection, thereby helps applying of call center's video value-added service.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is that a kind of video value-added service provided by the invention realizes the system configuration schematic diagram
Fig. 2 is a kind of network equipment structural representation provided by the invention;
Fig. 3 provides method flow diagram for a kind of video provided by the invention;
Fig. 4 is a kind of network topology schematic diagram of realizing call center's video added value service provided by the invention;
Fig. 5 obtains the interaction diagrams of video traffic for computer terminal provided by the invention;
Fig. 6 obtains the interaction diagrams of video traffic for hdtv home communication terminal provided by the invention;
Fig. 7 obtains the interaction diagrams of video traffic for mobile phone terminal provided by the invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not paying the every other embodiment that is obtained under the creative work prerequisite.
The present invention is by setting up between call center and IPTV system alternately to realize the video value-added service.Fig. 1 is that a kind of video value-added service provided by the invention realizes the system configuration schematic diagram.As shown in Figure 1, present embodiment video value-added service realization system comprises that terminal 1 and video that the user uses provide system 2, video provides system 2 to comprise call center 21, the network equipment 22 and IPTV system 23, wherein, the network equipment 22 is in order to set up communication interaction between call center 21 and the IPTV system 23 and newly-increased node.
The user sets up session by terminal 1 with call center 21, and to call center 21 transmission users' the first video push request, this first video push request comprises the required video information of obtaining in useful family, also can comprise user's end message.
The network equipment 22 is used for the query video request that receipt of call center 21 sends, whether there is video in the inquiry IPTV system 23 with the required video information coupling of user, if have, obtain user's end message, set up the session connection of terminal 1 and IPTV system 23, and notice IPTV system 23 pushes the required video of user to terminal 1.
In the specific implementation process, existing call center 21 and IPTV system 23 can be set up communication interaction by the network equipment 22, to realize the video added value service of call center.
The concrete structure of call center 21 is unrestricted, and for example: call center 21 can comprise: the call center attends a banquet 211 and ACD (automatically call distribution, Automatic Call Distribution) server 212.
The call center attends a banquet 211 by instructing with the mutual transmit operation of terminal, with the required various service requests of process user.
ACD server 212 is used to monitor the various call requests from the user, for priority is set up in user's various call requests, and attend a banquet 211 current state of supervising connections for calling center, the call request that priority is higher is assigned to idle seat personnel and handles.
The concrete structure of IPTV system 23 is unrestricted, and for example: the IPTV system can comprise: database server 231 and streaming media server 232.
Database server 231 is visual plants of IPTV system operation, stores the data of contents such as user and video, as user's registration information, set-top box device information, video content metadata etc.Database server 231 can provide according to demand at a high speed, retrieves accurately, adds up, maintenance and data analysis function.
Fig. 2 is a kind of network equipment structural representation provided by the invention.As depicted in figs. 1 and 2, the network equipment 22 can comprise: call center's interface module 221 and core processing module 222.
Call center's interface module 221 is used for the query video request that receipt of call center 21 sends, and this query video request comprises the video information that the user is required.
In the technique scheme, the network equipment 22 integral body can be used as a self-contained unit that connects call center 21 and IPTV system 23, also can be used as a what's new module in the existing IPTV system 23, under this situation, call center's interface module 221 can show as the cover web management interface that IPTV system 23 provides to call center 21, and call center's seat personnel can be carried out control and management to its video added value service by this web management interface.
In the technique scheme, core processing module 222 also can further comprise: unit 2223 and media resource negotiation element 2224 are set up in query unit 2221, end message acquiring unit 2222, session connection.Terminal 1 can be user's computer terminal, perhaps mobile phone terminal, perhaps landline telephone and set-top box.
If user's end message is the address information of computer terminal, in the core processing module 222, query unit 2221 is used for Query Database server 231 and whether stores video with the required video information of user coupling.End message acquiring unit 2222 is used at the Query Result according to query unit 2221, store on the specified data storehouse server 231 after the video with the required video information of user coupling, receive the 3rd video push request that the computer terminal sends, the 3rd video push request comprises the address information of computer terminal.The session connection that unit 2223 is used to set up computer terminal and streaming media server 232 is set up in session connection.Media resource negotiation element 2224 is used for setting up after unit 2223 finishes the foundation of above-mentioned session connection in session connection, carry out media resource with the computer terminal and consult to prepare receiver, video, and notification streams media server 232 pushes the required video of user to the computer terminal with the notice computer terminal.If the network equipment includes a plurality of content identifications in the Query Result that the call center returns, the call center can determine one of them content identification, and the content identification that will determine is carried at and sends to the computer terminal in the redirect message.If carry content identification in the redirect message that the computer terminal receives, the computer terminal can be carried at this content identification in the 3rd video push request as the content identification of the required video of user and send to the network equipment.The hereinafter relevant record of Fig. 5 is seen for details for the computer terminal user provides the interaction flow of video added value service in the call center under this application scenarios.
If user's end message is the number information of landline telephone and the facility information of set-top box, database server 231 also is used to store the mapping relations between the facility information of the number information of landline telephone and set-top box.In the core processing module 222, query unit 2221 is used for Query Database server 231 and whether stores video with the required video information of user coupling.End message acquiring unit 2222 is used at the Query Result according to query unit 2221, store on the specified data storehouse server 231 after the video with the required video information of user coupling, the second video push request that receipt of call center 21 sends, this second video push request comprises the number information of landline telephone; To database server 231 inquiry to obtain the facility information with the corresponding set-top box of number information of said fixing phone.The session connection that unit 2223 is used to set up set-top box and streaming media server 232 is set up in session connection.Media resource negotiation element 2224 is used for setting up after unit 2223 finishes the foundation of above-mentioned session connection in session connection, carry out media resource with set-top box and consult to prepare receiver, video, and notification streams media server 232 pushes the required video of user to set-top box with the announcement machine top box.If the network equipment includes a plurality of content identifications in the Query Result that the call center returns, the call center can determine one of them content identification, and the content identification that will determine is carried in the second video push request as the content identification of the required video of user and sends to the network equipment.The hereinafter relevant record of Fig. 6 is seen for details for the domestic consumer provides the interaction flow of video added value service in the call center under this application scenarios.
If user's end message is the number information of mobile phone terminal, in the core processing module 222, query unit 2221 is used for Query Database server 231 and whether stores video with the required video information of user coupling.End message acquiring unit 2222 is used at the Query Result according to query unit 2221, store on the specified data storehouse server 231 after the video with the required video information of user coupling, the second video push request that receipt of call center 21 sends, this second video push request comprises the number information of mobile phone terminal.Session connection is set up unit 2223 and is used for sending the short message that carries the network equipment self address information to the mobile phone terminal of above-mentioned number information correspondence, is used to indicate mobile phone terminal to send session connection to above-mentioned address information when receiving above-mentioned short message and sets up request; After request is set up in the session connection that receives mobile phone terminal, send session connection to streaming media server 232 and set up request, the session connection of setting up mobile phone terminal and streaming media server 232.Media resource negotiation element 2224 is used for setting up after unit 2223 finishes the foundation of above-mentioned session connection in session connection, carry out media resource with mobile phone terminal and consult to prepare receiver, video, and notification streams media server 232 pushes the required video of user to mobile phone terminal with the notice mobile phone terminal.If the network equipment includes a plurality of content identifications in the Query Result that the call center returns, the call center can determine one of them content identification, and the content identification that will determine is carried in the second video push request as the content identification of the required video of user and sends to the network equipment.The hereinafter relevant record of Fig. 7 is seen for details for the mobile phone terminal user provides the interaction flow of video added value service in the call center under this application scenarios.
Fig. 3 provides method flow diagram for a kind of video provided by the invention.Present embodiment is the technical scheme that method is provided from network equipment side explanation video of the present invention.As shown in Figure 3, the present embodiment video provides method to comprise:
The query video request that step 31, network equipment receipt of call center send, this query video request comprises the video information that the user is required.
Whether step 32, network equipment inquiry IPTV system stores the video with the required video information coupling of above-mentioned user, if have, obtain user's end message, set up the session connection of this end message relevant terminal and IPTV system, and notice IPTV system pushes the required video of user to terminal.
In the above-mentioned steps 31, the call center sends the content identification that query video request portability has the required video of user to the network equipment.
In the above-mentioned steps 32, the IPTV system can mainly comprise: the streaming media server that is used for store video database of information server and has the video push function.The network equipment is in IPTV system queries process, can be according to the content identification of the required video of user, compare with the content identification of the video that has stored in the database server of IPTV system, if the content identification coupling that the content identification of the video of database server stores and user are required then has the required video of user in the server of specified data storehouse.Afterwards, the network equipment can send response to the call center, in order to have the required video of user in the IPTV system of notification call center.Call center self can send the second video push request to the network equipment, or the call center can notify user's terminal to send the 3rd video push request to the network equipment, carries user's end message in this second or the 3rd video push request.
If the user is the computer terminal user, user's end message is the address information of computer terminal, as IP address and port numbers, the network equipment triggers the session connection of the streaming media server of setting up computer terminal and IPTV system, carry out media resource with the computer terminal and consult to prepare to receive corresponding video, and the notification streams media server pushes the required video of user to the computer terminal with the notice computer terminal.The hereinafter relevant record of Fig. 5 is seen for details for the computer terminal user provides the interaction flow of video added value service in the call center under this application scenarios.
If the user is the domestic consumer, user's end message comprises: the number information of landline telephone and the facility information of set-top box, under this situation, the end message that the network equipment obtains the user can be divided into two stages.At first send the second video push request to the network equipment by the call center, this second video push request comprises the number information of the landline telephone at useful family, afterwards, the network equipment is according to the number information of this user's who obtains landline telephone, mapping relations between the number information of the landline telephone of in database server, storing in advance and the facility information of subscriber computer top box, obtain the facility information of this fixed telephone number corresponding set-top box, set up the session connection of set-top box and streaming media server, carry the content identification of the required video of user in the session connection; The network equipment and set-top box are carried out the media resource negotiation and are prepared receiver, video with the announcement machine top box, and the notification streams media server identifies corresponding video to the set-top box propelling movement with foregoing.The hereinafter relevant record of Fig. 6 is seen for details for the domestic consumer provides the interaction flow of video added value service in the call center under this application scenarios.
If the user is a mobile phone users, user's end message comprises: the number information of mobile phone terminal.The difference that mobile phone terminal and computer terminal exist is: the randomness of mobile phone terminal internet, its online does not have fixed IP addresses and port numbers, the surfing Internet with cell phone mode is not " always online " for IP network, therefore, the network equipment needs initiatively to find mobile phone terminal according to the number information of the mobile phone terminal that obtains.Under this situation, the network equipment can send to the mobile phone terminal of number information correspondence and carry the network equipment self address information (as: unified mark location symbol (the Uniform Resource Locator of the network equipment, abbreviation URL)) short message is used to indicate mobile phone terminal to send session connection to this URL when receiving this short message and sets up request; If the network equipment receives the session connection of mobile phone terminal and sets up after the request, send session connection to streaming media server and set up request, the network equipment is set up the session connection of mobile phone terminal and streaming media server, carries the content identification of the required video of user in the session connection; Carry out media resource with mobile phone terminal and consult to prepare receiver, video, and the notification streams media server identifies corresponding video to the mobile phone terminal propelling movement with foregoing with the notice mobile phone terminal.The hereinafter relevant record of Fig. 7 is seen for details for the mobile phone terminal user provides the interaction flow of video added value service in the call center under this application scenarios.
By above-mentioned analysis as can be known, the present invention sets up the network equipment between call center and IPTV system, by expansion to the logic function of each functional module in the network equipment, can utilize IPTV system self to push high quality-of-service (Quality of Service, the content of video abbreviation QoS) pushes characteristic, the video of high quality-of-service is provided for different types of terminals, set up the computer terminal user of session connection with the call center, mobile phone terminal user and domestic consumer may obtain video, the rich-call center provides the form of video, helping the call center provides video added value service for the different types of terminals that communicates with connection, thereby helps applying of call center's video value-added service.
Fig. 4 is a kind of network topology schematic diagram of realizing call center's video added value service provided by the invention.In the application scenarios as shown in Figure 4, the call center realizes that the network architecture of video added value service mainly comprises: the terminal that the user uses and comprise the call center and the video of IPTV system provides system, the terminal that the user uses comprises: computer terminal, mobile phone terminal or hdtv home communication terminal, wherein, hdtv home communication terminal comprises landline telephone and set-top box.
Newly-increased being useful on set up the mutual Call Application Server of other network elements of IPTV system and call center in the IPTV system, and this Call Application Server is the described network equipment of the embodiment of the invention.In addition, in the IPTV shown in Figure 4 system except including database server and streaming media server shown in Figure 1, also illustrated other required function network elements of design and exploitation IPTV system, as: fire compartment wall, four layer switch, content management server, content change server etc.The network equipment can be undertaken by four layer switch and database server and streaming media server alternately.Content management server is used to store various content resources, comprise video contents such as product introduction, advertisement, video teaching, compatible multiple information source and file format, can pass through NFS (NetFile System between content management server and the streaming media server, be called for short NFS) agreement or TFTP (Trivial File TransferProtocol is called for short TFTP) transfer medium file; Content management server supports content supplier's (Content Provider is called for short CP) and service provider's (Service Provider is called for short SP) constantly to expand the resource on the content management server, to better meet user's request.The content change server is used for according to various dissimilar terminal capabilities, and the video code flow and the resolution of the reception of supporting as terminal are repeatedly encoded to original contents, to obtain to satisfy the video content of different terminals ability.
Call center shown in Figure 4 is except comprising attending a banquet in ACD server shown in Figure 1 and call center, other required function network elements of design and exploitation call center have also been illustrated, as: Web server, private branch exchange system (private branch exchange, be called for short PBX) and interactive voice response (Interactive Voice Response is called for short IVR) equipment, database etc.
Below in conjunction with Fig. 4, obtain the operation flow of video at the user by computer terminal, hdtv home communication terminal (comprising landline telephone and set-top box) or mobile phone terminal, describe respectively.
Fig. 5 obtains the interaction diagrams of video traffic for computer terminal provided by the invention.As shown in Figure 4 and Figure 5, system communication is connected with IPTV with the call center respectively by internet (Internet) in the computer terminal, and the user comprises by the operation flow that the computer terminal obtains video:
Step 51, user send call request by the computer terminal to the call center.
The user can make a call to the call center by earphone and the microphone mode with voice, and perhaps, the user also can make a call to the call center by the mode of Web webpage with literal.
Attend a banquet for the user distributes in step 52, call center.
After the call center receives user's call request, by the ACD server is that the user distributes and attends a banquet, obtain attribute informations such as the state of respectively attending a banquet that is registered to the call center and ability as the ACD server from local database server, current the attending a banquet of service that be fit to provide is provided, user's call request is forwarded on the attending a banquet of choosing.
Attending a banquet and set up session in step 53, user and call center, can be mutual by modes such as voice or literal.
After attending a banquet and connect in user and call center, can link up, so that seat personnel is understood user's demand by voice or mode word.
Step 54, user include the video information of required product of user or service to call center's first video push request of transmission of attending a banquet in this first video push request.
Attending a banquet with the Web alternant way in step 55, call center, as sending the query video request by browser to the network equipment, carries the video information of required product of user or service in this query video request.
For ease of inquiry, preferred, attending a banquet in the call center can be according to the required product of user or the video information deterministic retrieval speech of service, and carries definite term in this query video request.
Step 56, the network equipment are inquired about to the database server of IPTV system, whether store the video that conforms to the foregoing sign in order to specified data storehouse server.
If store the video that conforms to above-mentioned term on step 57 database server, the network equipment by browser to call center's transmission Query Result of attending a banquet, this Query Result is represented to store the video that conforms to above-mentioned term on the database server of IPTV system, and this Query Result comprises the content identification that stores the video that conforms to above-mentioned term on the database server.
Attend a banquet and send the notice of preparing receiver, video to the computer terminal in step 58, call center, send redirect message to the computer terminal simultaneously, carry the URL of the network equipment in this redirect message, the request that is used to notify the computer terminal will be used to push video is redirected to the network equipment.If the network equipment is sat in the Query Result return to the call center and included a plurality of content identifications, attend a banquet and can determine one of them content identification in the call center, and the content identification that will determine is carried at and sends to the computer terminal in the redirect message.
Step 59, computer terminal send the 3rd video push request to the network equipment, include the address information (as IP address and port numbers) of computer terminal in the 3rd video push request, if carry content identification in the redirect message that the computer terminal receives, the computer terminal can be carried at this content identification in the 3rd video push request as the content identification of the required video of user and send to the network equipment.
Step 510, the network equipment are set up session connection with streaming media server after the 3rd video push request that receives the computer terminal.
Step 511, the network equipment and computer terminal are carried out media resource and are consulted notice computer terminal preparation receiver, video.
Consult by media resource, the network equipment can obtain the video reception ability information of computer terminal, as: video resolution and form etc.
Step 512, the network equipment send the video push Indication message to streaming media server, this video push Indication message comprises the content identification of the video of the address information of computer terminal and required propelling movement, in addition, this video push indication information also can include the video reception ability information of computer terminal.
If carry the required content identification of user in the 3rd video push request that the computer terminal sends, the network equipment can be defined as this content identification the content identification of the video of need propelling movement.
Step 513, streaming media server when receiving the video push Indication message, to the corresponding computer terminal of this address information, push and the corresponding video of this content identification.
If include the video reception ability information of computer terminal in the video push indication information, but streaming media server instruction content change server generates and the video of computer terminal video reception capabilities match, gives terminal with the video push that generates.The user can watch video by the screen of computer terminal.
In the present embodiment, the call center because the video that the IPTV system pushes has higher service quality assurance, so helps improving the efficient of video push, improves user experience in conjunction with the value-added service that the IPTV system can realize pushing to the computer terminal video.
Fig. 6 obtains the interaction diagrams of video traffic for hdtv home communication terminal provided by the invention.As Fig. 4 and shown in Figure 6, hdtv home communication terminal comprises landline telephone and set-top box, wherein, landline telephone is by public switched telephone network (Public Switched Telephone Network, be called for short PSTN) establish a communications link with the call center, set-top box establishes a communications link by internet and IPTV system.The user comprises by the operation flow that hdtv home communication terminal obtains video:
Step 61, user send call request by landline telephone to the call center.
The user makes a call to the call center in the mode of voice.
Attend a banquet for the user distributes in step 62, call center.
Attend a banquet and set up conversation in step 63, user and call center, mutual by voice mode.
Step 54-step 57 is similar among the corresponding embodiment with Fig. 5 of step 64-step 67, repeats no more.
Attend a banquet and send the notice of preparing receiver, video to the user by landline telephone in step 68, call center.
Step 69, call center send the second video push request to the network equipment, include user's fixed telephone number in this second video push request.If the network equipment includes a plurality of content identifications in the Query Result that the call center returns, attend a banquet and can determine one of them content identification in the call center, and the content identification that will determine is carried in the second video push request as the content identification of the required video of user, sends to the network equipment.
Step 610, the network equipment are receiving the second video push request that the call center sends, to the fixed telephone number corresponding set-top box facility information of database server inquiry with the user.
In the database server in the canned data, be maintained as the fixed telephone number that belongs to a certain user and the mapping relations between the set-top box, the network equipment can obtain this user's set-top box device information by inquiry.
Step 611, database server return Query Result to the network equipment, and this Query Result carries the fixed telephone number corresponding set-top box facility information with the user, and this set-top box device information can comprise the IP address and the port numbers of set-top box.
Step 612, the network equipment are initiatively set up session connection with set-top box according to the set-top box device information of obtaining.
Step 613, the network equipment and streaming media server are set up session connection.
Step 614, the network equipment and set-top box are carried out media resource and are consulted announcement machine top box preparation receiver, video.
Step 615, the network equipment send the video push Indication message to streaming media server, and this video push Indication message comprises the content identification of the video of the facility information of set-top box and required propelling movement.
Step 616, streaming media server push and the corresponding video of this content identification to corresponding set-top box when receiving the video push Indication message.
In the present embodiment, the call center can realize pushing to the domestic consumer value-added service of video in conjunction with the IPTV system, the domestic consumer can set up with the call center by landline telephone and communicate by letter, and receive the video that streaming media server pushes in the IPTV system by set-top box, thereby make the user can obtain the video added value service of call center by hdtv home communication terminal, having enriched the call center provides the form of video, help applying of call center's video added value service, in addition, because having higher service quality, the video that the IPTV system pushes guarantees, therefore help improving the efficient of video push, improve user experience.
Fig. 7 obtains the interaction diagrams of video traffic for mobile phone terminal provided by the invention.As Fig. 4 and shown in Figure 7, mobile phone terminal is by PLMN (Public Land Mobile Network, be called for short PLMN) establish a communications link with the call center, and be connected with IPTV system communication by the internet, the user comprises by the operation flow that mobile phone terminal obtains video:
Step 71, user send call request by mobile phone terminal to the call center.
The user can voice mode make a call to the call center.
Attend a banquet for the user distributes in step 72, call center.
Attend a banquet and set up conversation in step 73, user and call center, mutual by voice mode.
Step 54-step 57 is similar among the corresponding embodiment with Fig. 5 of step 74-step 77, repeats no more.
Attend a banquet and send the notice of preparing receiver, video to mobile phone terminal in step 78, call center.
Step 79, call center send the second video push request to the network equipment, include the phone number of user's mobile phone terminal in this second video push request.If the network equipment includes a plurality of content identifications in the Query Result that the call center returns, attend a banquet and can determine one of them content identification in the call center, and the content identification that will determine is carried in the second video push request as the content identification of the required video of user, sends to the network equipment.
Step 710, user terminal are found mobile phone terminal by auto discovery mechanism, obtain the address information of mobile phone terminal.
The network equipment can send the short message that carries the network equipment self address information to the mobile phone terminal of number information correspondence, is used to indicate mobile phone terminal to send session connection to this address information when receiving this short message and sets up request.
Step 711, mobile phone terminal are set up session connection with the network equipment when receiving this short message.
In present embodiment step 710 and the step 711, the required video content of user needs via packet-switched domain (Packet-Switched domain is called for short PS) network push to the mobile phone terminal.And because mobile phone terminal is not real-time online for IP network, the network equipment can not inquire the IP address of user by mobile phone terminal internet according to phone number, therefore in order to obtain the address information of mobile phone terminal, the network equipment can be found mobile phone terminal by short message way.
Concrete, the present embodiment network equipment can send SMS message by the mobile phone terminal to the user on circuit-domain network, and this short message can include the address information of the network equipment, as the URL and the port numbers of the network equipment self.Can be according to actual needs, it is invisible that this short message is set to the user, make when in a single day mobile phone terminal receives this short message, can send response message from the trend network equipment, in order to set up session connection with the network equipment, the address information of portability mobile phone terminal in this response message is as the IP address and the port numbers of surfing Internet with cell phone use.Perhaps, can be according to actual needs, as seen this short message is set to the user; When the user receives this short message by portable terminal, can select whether to need to carry out the follow-up flow process of video reception, if desired, then send session connection to the network equipment and set up request by portable terminal, in order to set up session connection with the network equipment, portability had the address information of mobile phone terminal during this session connection was set up and asked.
Step 712, the network equipment and streaming media server are set up session connection.
Step 713, the network equipment and mobile phone terminal carry out media resource to be consulted, and the notice mobile phone terminal is prepared receiver, video.
Step 714, the network equipment send the video push Indication message to streaming media server, and this video push Indication message comprises the content identification of the video of the address information of mobile phone terminal and required propelling movement.
Step 715, streaming media server push and the corresponding video of this content identification to corresponding mobile phone terminal when receiving the video push Indication message.
In the present embodiment, the call center can realize pushing to mobile phone terminal the value-added service of video in conjunction with the IPTV system, thereby make the user can obtain the video added value service of call center by mobile phone terminal, having enriched the call center provides the form of video, help applying of call center's video added value service, in addition, guarantee because the video that the IPTV system pushes has higher service quality, therefore help improving the efficient of video push, improve user experience.
The network equipment among the corresponding embodiment of Fig. 5-Fig. 7 is the call processing server in the network topology shown in Figure 4, above-mentioned application scenarios all is to be the explanation that example is carried out with the network equipment as a newly-increased network element in the existing I PTV system, but it will be appreciated by those skilled in the art that, in the above-mentioned application scenarios, the network equipment, be that call processing server also can be used as an autonomous device between call center and the IPTV system, its method that realizes video added value service is similar to the aforementioned embodiment, repeats no more.
One of ordinary skill in the art will appreciate that: accompanying drawing is the schematic diagram of an embodiment, and module in the accompanying drawing or flow process might not be that enforcement the present invention is necessary.
One of ordinary skill in the art will appreciate that: the module in the device among the embodiment can be described according to embodiment and be distributed in the device of embodiment, also can carry out respective change and be arranged in the one or more devices that are different from present embodiment.The module of the foregoing description can be merged into a module, also can further split into a plurality of submodules.
The invention described above embodiment sequence number is not represented the quality of embodiment just to description.
One of ordinary skill in the art will appreciate that: all or part of step that realizes said method embodiment can be finished by the relevant hardware of program command, aforesaid program can be stored in the computer read/write memory medium, this program is carried out the step that comprises said method embodiment when carrying out; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CD.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that previous embodiment is put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of embodiment of the invention technical scheme.
Claims (14)
1, a kind of video provides system, it is characterized in that, comprising: call center, the network equipment and internet protocol television IPTV system;
Described call center is used for sending the query video request to the described network equipment, and described query video request comprises the video information that the user is required;
The described network equipment is used to receive the described query video request that described call center sends, inquire about the video that whether stores in the described IPTV system with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described terminal and described IPTV system, and notify described IPTV system to push described video to described terminal;
Described IPTV system be used for receive that the described network equipment sends be used to push the notice of described video the time, push described video to described terminal.
2, video according to claim 1 provides system, it is characterized in that, described IPTV system comprises:
Database server is used for store video information;
Streaming media server is used for setting up described session connection with described terminal, and pushing described video to described terminal under the described network equipment triggers.
3, video according to claim 2 provides system, it is characterized in that, the described network equipment comprises:
Call center's interface module is used to receive the described query video request that described call center sends;
Core processing module, be used to inquire about described database server and whether store video with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described terminal and described streaming media server, and notify described streaming media server to push described video to described terminal.
4, video according to claim 3 provides system, it is characterized in that, described user's end message is: the address information of computer terminal; Described core processing module comprises:
Query unit is used to inquire about described database server and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store on the described database server after the video with the required video information coupling of described user, receive the 3rd video push request that described computer terminal sends, described the 3rd video push request comprises the address information of described computer terminal;
The unit is set up in session connection, is used for the address information according to described computer terminal, sets up the session connection of described computer terminal and described streaming media server;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out the media resource negotiation with described computer terminal and prepare to receive described video, and notify described streaming media server to push described video to described computer terminal to notify described computer terminal.
5, video according to claim 3 provides system, it is characterized in that, described user's end message is: the number information of landline telephone and the facility information of set-top box;
Described database server also is used to store the mapping relations between the facility information of the number information of landline telephone and set-top box;
Described core processing module comprises:
Query unit is used to inquire about described database server and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store on the described database server after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the number information of described landline telephone; To the inquiry of described database server to obtain the facility information with the corresponding set-top box of number information of described landline telephone;
The unit is set up in session connection, is used for the facility information according to described set-top box, sets up the session connection of described set-top box and described streaming media server;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out the media resource negotiation with described set-top box and prepare to receive described video, and notify described streaming media server to push described video to described set-top box to notify described set-top box.
6, video according to claim 3 provides system, it is characterized in that, described user's end message is: the number information of mobile phone terminal;
Described core processing module comprises:
Query unit is used to inquire about described database server and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store on the described database server after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the number information of described mobile phone terminal;
The unit is set up in session connection, be used for sending the short message that carries the described network equipment self address information, be used to indicate described mobile phone terminal when receiving described short message, to send session connection and set up request to described address information to the mobile phone terminal of described number information correspondence; After request is set up in the session connection that receives described mobile phone terminal, send session connection to described streaming media server and set up request, the session connection of setting up described mobile phone terminal and described streaming media server;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out the media resource negotiation with described mobile phone terminal and prepare to receive described video, and notify described streaming media server to push described video to described mobile phone terminal to notify described mobile phone terminal.
7, a kind of network equipment is characterized in that, comprising:
Call center's interface module is used for the query video request that the receipt of call center sends, and described query video request comprises the video information that the user is required;
Core processing module, be used to inquire about the internet protocol television IPTV system and whether store video with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described end message relevant terminal and described I PTV system, and notify described IPTV system to push described video to described terminal.
8, the network equipment according to claim 7 is characterized in that, described user's end message is: the address information of computer terminal; Described core processing module comprises:
Query unit is used to inquire about described IPTV system and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store in the described IPTV system after the video with the required video information coupling of described user, receive the 3rd video push request that described computer terminal sends, described the 3rd video push request comprises the address information of described computer terminal;
The unit is set up in session connection, is used for the address information according to described computer terminal, sets up the session connection of described computer terminal and described IPTV system;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out media resource with described computer terminal and consult notifying described computer terminal to prepare to receive described video, and notify described IPTV system to push described video to described computer terminal.
9, the network equipment according to claim 7 is characterized in that, described user's end message is: the number information of landline telephone and the facility information of set-top box; Described core processing module comprises:
Query unit is used to inquire about described IPTV system and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store in the described IPTV system after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the number information of described landline telephone; To described IPTV system queries to obtain the facility information with the corresponding set-top box of number information of described landline telephone;
The unit is set up in session connection, is used for the facility information according to described set-top box, sets up the session connection of described set-top box and described IPTV system;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out media resource with described set-top box and consult notifying described set-top box to prepare to receive described video, and notify described IPTV system to push described video to described set-top box.
10, the network equipment according to claim 7 is characterized in that, described user's end message is: the number information of mobile phone terminal; Described core processing module comprises:
Query unit is used to inquire about described IPTV system and whether stores video with the required video information coupling of described user;
The end message acquiring unit, be used at Query Result according to described query unit, determine to store in the described IPTV system after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the number information of described mobile phone terminal;
The unit is set up in session connection, is used for sending the short message that carries self address information to the mobile phone terminal of described number information correspondence, is used to indicate described mobile phone terminal to send session connection to described address information when receiving described short message and sets up request; After the session connection that the receives described mobile phone terminal request of setting up, send session connection to described IPTV system and set up request, set up the session connection of described mobile phone terminal and described IPTV system;
The media resource negotiation element, be used for setting up after the unit finishes the foundation of described session connection in described session connection, carry out media resource with described mobile phone terminal and consult notifying described mobile phone terminal to prepare to receive described video, and notify described IPTV system to push described video to described mobile phone terminal.
11, a kind of video provides method, it is characterized in that, comprising:
The query video request that the receipt of call center sends, described query video request comprises the video information that the user is required;
Whether inquiry internet protocol television IPTV system stores the video with the required video information coupling of described user, if have, obtain described user's end message, set up the session connection of described end message relevant terminal and described IPTV system, and notify described IPTV system to push described video to described terminal.
12, video according to claim 11 provides method, it is characterized in that, described user's end message is: the address information of computer terminal;
Obtain described user's end message, comprise: on determining described IPTV system, store after the video with the required video information coupling of described user, receive the 3rd video push request that described computer terminal sends, described the 3rd video push request comprises the address information of described computer terminal;
Set up the session connection of described terminal and described I PTV system, and notify described IPTV system to push described video to described terminal, comprise: according to the address information of described computer terminal, set up the session connection of described computer terminal and described IPTV system, carry out media resource with described computer terminal and consult notifying described computer terminal to prepare to receive described video, and notify described IPTV system to push described video to described computer terminal.
13, video according to claim 11 provides method, it is characterized in that, described user's end message is: the number information of landline telephone and the facility information of set-top box;
Obtain described user's end message, comprise: on determining described IPTV system, store after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the address information of described landline telephone, inquires about described IPTV system to obtain the facility information with the corresponding set-top box of address information of described landline telephone;
Set up the session connection of described terminal and described IPTV system, and notify described IPTV system to push described video to described terminal, comprise: according to the facility information of described set-top box, set up the session connection of described set-top box and described IPTV system, carry out media resource with described set-top box and consult notifying described set-top box to prepare to receive described video, and notify described IPTV system to push described video to described set-top box.
14, video according to claim 11 provides method, it is characterized in that, described user's end message is: the number information of mobile phone terminal;
Obtain described user's end message, comprise: on determining described I PTV system, store after the video with the required video information coupling of described user, receive the second video push request that described call center sends, the described second video push request comprises the number information of described mobile phone terminal;
Set up the session connection of described terminal and described IPTV system, and notify described IPTV system to push described video to described terminal, comprise: the mobile phone terminal to described number information correspondence sends the short message that carries current network device address information, is used to indicate described mobile phone terminal to send session connection to described address information when receiving described short message and sets up request; After request is set up in the session connection that receives described mobile phone terminal, send session connection to described streaming media server and set up request, the session connection of setting up described mobile phone terminal and described streaming media server; Carry out the media resource negotiation with described mobile phone terminal and prepare to receive described video, and notify described streaming media server to push described video to described mobile phone terminal to notify described mobile phone terminal.
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| CN200910090426XA CN101621667B (en) | 2009-08-04 | 2009-08-04 | Video providing method and system, and network device |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102447975A (en) * | 2010-10-08 | 2012-05-09 | 中国联合网络通信集团有限公司 | Streaming media information processing method, system and server |
| CN104809120A (en) * | 2014-01-24 | 2015-07-29 | 腾讯科技（深圳）有限公司 | Information processing method and device |
| CN105898436A (en) * | 2015-12-01 | 2016-08-24 | 乐视网信息技术（北京）股份有限公司 | Intelligent television information pushing system and method |
| CN111683264A (en) * | 2020-06-16 | 2020-09-18 | 中国联合网络通信集团有限公司 | Video-on-demand method, network equipment and terminal |
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| CN101132560A (en) * | 2006-08-25 | 2008-02-27 | 华为技术有限公司 | Business interactive processing method and system |
| CN101277343B (en) * | 2007-03-30 | 2012-01-04 | 华为技术有限公司 | Method, terminal and system for implementing video binding in voice communication network |
| CN100536399C (en) * | 2007-06-06 | 2009-09-02 | 中兴通讯股份有限公司 | A distributed controllable multicast system of passive optical network and its implementation method |
| CN101119474B (en) * | 2007-08-22 | 2010-12-08 | 中兴通讯股份有限公司 | IPTV service management system and method thereof |
| CN101309162B (en) * | 2008-06-23 | 2011-12-21 | 华为技术有限公司 | Method, system, apparatus and user terminal realizing interaction of multimedia information |
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| CN102447975A (en) * | 2010-10-08 | 2012-05-09 | 中国联合网络通信集团有限公司 | Streaming media information processing method, system and server |
| CN104809120A (en) * | 2014-01-24 | 2015-07-29 | 腾讯科技（深圳）有限公司 | Information processing method and device |
| CN105898436A (en) * | 2015-12-01 | 2016-08-24 | 乐视网信息技术（北京）股份有限公司 | Intelligent television information pushing system and method |
| WO2017092299A1 (en) * | 2015-12-01 | 2017-06-08 | 乐视控股（北京）有限公司 | Information pushing method and system for smart television |
| CN113225591A (en) * | 2020-01-21 | 2021-08-06 | 中国移动通信集团辽宁有限公司 | Film watching method and system |
| CN113225591B (en) * | 2020-01-21 | 2022-12-09 | 中国移动通信集团辽宁有限公司 | Film watching method and system |
| CN111683264A (en) * | 2020-06-16 | 2020-09-18 | 中国联合网络通信集团有限公司 | Video-on-demand method, network equipment and terminal |
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| CN101621667B (en) | 2011-08-24 |
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