CN101309162B - Method, system, apparatus and user terminal realizing interaction of multimedia information - Google Patents
Method, system, apparatus and user terminal realizing interaction of multimedia information Download PDFInfo
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- CN101309162B CN101309162B CN2008101291085A CN200810129108A CN101309162B CN 101309162 B CN101309162 B CN 101309162B CN 2008101291085 A CN2008101291085 A CN 2008101291085A CN 200810129108 A CN200810129108 A CN 200810129108A CN 101309162 B CN101309162 B CN 101309162B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1859—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast adapted to provide push services, e.g. data channels
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
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Abstract
The invention discloses a method, a system, a device and a user terminal which realize the multimedia information interaction; the method includes that the format of the notification message of the received multimedia information is converted to the format which can be identified by a message pushing system; the identifier in the message pushing system corresponding to the user identifier carried in the notification message of the multimedia information is queried; the converted notification message of the multimedia information is sent to the message pushing system according to the corresponding identifier. The method, the system, the device and the user terminal in the invention embodiment are adopted to realize the display of the multimedia information or finish the process of multimedia information on demand for the users which access through the customer service system so that the visual impression and the diversity of the multimedia information interaction are improved; because the multimedia information providing system, the message pushing system and the multimedia information notification message have a plurality of types, the realization of the multimedia information interaction is extended.
Description
Technical field
The present invention relates to communication technical field, particularly realize method, system, equipment and the user terminal of interaction of multimedia information.
Background technology
Customer service system is to provide the telecommunication service system of service by PSTN (Public Switched Telephone Network, PSTN) to the user, and the user dials unified customer service access code can be linked into customer service system.Customer service system can provide voice self-navigation service or manual service service to the user, finishes replying that the user seeks advice from, and perhaps the indication according to the user realizes specific business.The information that customer service system provides to the user is from CRM information systems such as (Customer Relationship Management, customer relation managements).
Use schematic diagram that existing customer service system and user carry out information interaction as shown in Figure 1.Wherein, customer service system comprises the queue machine that links to each other with the PSTN network, and queue machine links to each other with operator's terminal with general-purpose computing system respectively, and customer service system externally is connected with the value-added information service system with crm system.At user side, telephone terminal inserts queue machine by PSTN, the calling of telephone terminal converts the signal that general-purpose computing system can discern in queue machine after, being sent to all-purpose computer handles, all-purpose computer is handled this calling by automated manner, perhaps is connected with the voice of user terminal by the traffic terminal this calling is directly handled.General-purpose computing system or traffic terminal are retrieved the information relevant with the call request of telephone terminal from information systems such as CRM, and are transferred to telephone terminal.
The inventor finds in the research process to prior art, provides the crm system of information to customer service system, and as traditional information systems such as telecommunications 114 inquiry systems, when realizing information interaction alternately by operator and user's voice, reciprocal process is not directly perceived; When by general-purpose computing system when user terminal provides information because message structure is simple, can't provide various informative information to the user.
Summary of the invention
The purpose of the embodiment of the invention has been to provide and has realized method, system, equipment and the user terminal of interaction of multimedia information, so that can carry out information interaction intuitively between customer service system and the user, and various informative information is provided.
For realizing the purpose of the embodiment of the invention, the embodiment of the invention provides following technical scheme:
A kind of method that realizes interaction of multimedia information comprises:
With the format conversion of the multimedia messages notification message that receives is the form that message push system can be discerned, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, described user ID is corresponding to the user terminal that obtains described multimedia messages;
Search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message;
According to described corresponding sign the multimedia messages notification message after the described conversion is sent to described message push system.
A kind of method that realizes interaction of multimedia information comprises:
Receive the service request of user terminal, comprise service requesting information in the described service request;
Obtain the user ID of described user terminal correspondence according to described service requesting information;
The agency sends the multimedia notification message to multimedia messages, comprises sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia notification message.
A kind of method that realizes interaction of multimedia information comprises:
Receive the multimedia messages notification message that message push system sends;
According to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, send the request of obtaining described multimedia messages to multimedia information providing system;
Receive the described multimedia messages that described multimedia information providing system is returned.
A kind of system that realizes interaction of multimedia information comprises: multimedia messages agency, message push system, and multimedia information providing system,
Described multimedia messages agency, the format conversion that is used for the multimedia messages notification message that will receive is the form that message push system can be discerned, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, described user ID is corresponding to the user terminal that obtains described multimedia messages, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign;
Described message push system is used for the multimedia messages notification message that described multimedia messages agency sends is sent to user terminal;
Described multimedia information providing system is used for receiving the request of obtaining described multimedia messages that the sign of the multimedia messages that described user terminal carries according to described multimedia notification message sends, and returns described multimedia messages to described user terminal.
A kind of equipment of realizing interaction of multimedia information comprises:
Converting unit, the format conversion that is used for the multimedia messages notification message that will receive is the form that message push system can be discerned, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, described user ID is corresponding to the user terminal that obtains described multimedia messages;
Search the unit, be used for searching the correspondence sign of user ID in described message push system that described multimedia messages notification message carries;
Transmitting element is used for according to described corresponding sign the multimedia messages notification message after the described conversion being sent to described message push system.
A kind of equipment of realizing interaction of multimedia information comprises:
Receive the service request of user terminal, comprise service requesting information in the described service request;
Obtain the user ID of described user terminal correspondence according to described service requesting information;
The agency sends the multimedia notification message to multimedia messages, comprises sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia notification message.
A kind of user terminal comprises:
First receiving element is used to receive the multimedia messages notification message that message push system sends;
Transmitting element is used for the sign of multimedia messages in multimedia information providing system of carrying according to described multimedia messages notification message, sends the request of obtaining described multimedia messages to multimedia information providing system;
Second receiving element is used to receive the described multimedia messages that described multimedia information providing system is returned.
The technical scheme that is provided by the above embodiment of the invention as seen, in the embodiment of the invention, the format conversion that multimedia messages is acted on behalf of the multimedia messages notification message that will receive is the form that message push system can be discerned, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, according to described corresponding sign the multimedia messages notification message after the described conversion is sent to described message push system, message push system is sent to user terminal with the multimedia messages notification message that described multimedia messages agency sends, multimedia information providing system receives the request of obtaining described multimedia messages of described user terminal according to the sign transmission of the multimedia messages that carries in the described multimedia notification message, and returns described multimedia messages to described user terminal.Use the embodiment of the invention, can carry out the displaying of multimedia messages to user or finish the process of free online multimedium information, improved the intuitive and the diversity of interaction of multimedia information by the customer service system incoming call; Because the type of multimedia information providing system, message push system and multimedia messages notification message is various, therefore expanded the realization of interaction of multimedia information.
Description of drawings
Fig. 1 carries out the schematic diagram of information interaction for existing customer service system and user;
Fig. 2 realizes the embodiment flow chart of a method of interaction of multimedia information for the present invention;
Fig. 3 realizes the embodiment flow chart of another method of interaction of multimedia information for the present invention;
Fig. 4 realizes the embodiment flow chart of another method of interaction of multimedia information for the present invention;
Fig. 5 carries out the schematic diagram of interaction of multimedia information for customer service system of the present invention and user terminal;
Fig. 6 carries out an embodiment flow chart of interaction of multimedia information for customer service system of the present invention and user terminal;
Fig. 7 carries out another embodiment flow chart of interaction of multimedia information for customer service system of the present invention and user terminal;
Fig. 8 carries out another embodiment flow chart of interaction of multimedia information for customer service system of the present invention and user terminal;
Fig. 9 realizes the embodiment block diagram of the system of interaction of multimedia information for the present invention;
Figure 10 is an a kind of embodiment block diagram realizing the equipment of interaction of multimedia information of the present invention;
Figure 11 is a kind of another embodiment block diagram of realizing the equipment of interaction of multimedia information of the present invention;
Figure 12 is a kind of another embodiment block diagram of realizing the equipment of interaction of multimedia information of the present invention;
Figure 13 is the another kind of embodiment block diagram realizing the equipment of interaction of multimedia information of the present invention;
Figure 14 is another kind of another embodiment block diagram of realizing the equipment of interaction of multimedia information of the present invention;
Figure 15 is an embodiment block diagram of user terminal of the present invention;
Figure 16 is another embodiment block diagram of user terminal of the present invention.
Embodiment
The embodiment of the invention provides method, system, equipment and the user terminal of realizing interaction of multimedia information.
In order to make those skilled in the art person understand the technical scheme that the embodiment of the invention provides better, the technical scheme that the embodiment of the invention provides is described in further detail below in conjunction with the drawings and specific embodiments.
The present invention realize interaction of multimedia information a method the embodiment flow process as shown in Figure 2, the embodiment of this method shows at multimedia messages and acts on behalf of the process that side realizes interaction of multimedia information:
Step 201: with the format conversion of the multimedia messages notification message that receives is the form that message push system can be discerned.
Wherein, comprise in the described multimedia messages notification message: sign and the user ID of multimedia messages in multimedia information providing system, described user ID is corresponding to the user terminal that obtains described multimedia messages.Concrete, the multimedia messages notification message can be the multimedia messages notification message that customer service system sends, or the multimedia messages notification message of crm system transmission.
Wherein, comprise in the multimedia messages notification message after the conversion: the sign of multimedia messages in multimedia information providing system, the described user ID correspondence sign in described message push system, and the sign that is used to represent described multimedia messages type.Concrete, the multimedia messages notification message after the conversion can be instant message, data broadcasting message or multicast message.
Step 202: search the correspondence sign of user ID in message push system of carrying in the multimedia messages notification message.
Wherein, user ID can be the user ID in the customer service system, or the user ID in the crm system.
Step 203: the multimedia messages notification message that will identify after will changing according to this correspondence is sent to message push system.
The present invention realize interaction of multimedia information another method the embodiment flow process as shown in Figure 3, the embodiment of this method shows the process that realizes interaction of multimedia information in subscriber terminal side:
Step 301: receive the multimedia messages notification message that message push system sends.
Step 302:, send the request of obtaining multimedia messages to multimedia information providing system according to the sign of the multimedia messages that carries in the multimedia messages notification message in multimedia information providing system.
Step 303: the multimedia messages that receiving multimedia information provides system to return.
The present invention realize interaction of multimedia information another method the embodiment flow process as shown in Figure 4, the embodiment of this method shows the process that realizes interaction of multimedia information in the customer service system side:
Step 401: receive the service request of user terminal, comprise service requesting information in this service request.
Step 402: the user ID of obtaining the user terminal correspondence according to service requesting information.
Step 403: the agency sends the multimedia notification message to multimedia messages.
Wherein, comprise sign and the described user ID of multimedia messages in multimedia information providing system in the multimedia notification message.
A kind of structural representation of the interaction of multimedia information of application the invention described above method embodiment as shown in Figure 5.Customer service system all links to each other with the multimedia messages agency who increases with crm system, by this multimedia messages agency, link to each other with message push system with multimedia information providing system respectively, multimedia information providing system links to each other with the user terminal of having expanded function by data network with message push system.The function of each entity is described respectively below:
(1) multimedia messages agency
The multimedia messages agency can be used for the user data between synchronous crm system, multimedia information providing system, the message push system, and the sign of user in different system carried out association, this is because for same user, in different systems, may use different service identification (being user ID), by the user data synchronization module, can unify the service identification of user in each system, and the service identification of same user in different system carried out association;
The multimedia messages agency also can be used to realize the two-way visit of multimedia messages between customer service system and the multimedia information providing system, specifically, can visit the existing multimedia information data of multimedia information providing system, also can be to multimedia information providing system issuing multimedia contents data;
Multimedia messages agency also can be used to carry out the agency of multimedia messages, promptly receives the service request that customer service system is initiated, and comprises that manual request and system ask automatically, and service request is forwarded to other submodule carries out Business Processing.Wherein, comprise query contents information from the service request of customer service system, content distributed to multimedia information providing system, to the user terminal PUSH message, perhaps assisting users carries out the program request operation by message push system;
The multimedia messages agency also can be used for converting the multimedia messages notification message that customer service system is initiated to a special instant message, the multimedia messages notification message can be to push a multi-medium data to the user, also may be that assisting users is finished one query or program request operation.This instant message has special identifier, can be discerned by user terminal, after this instant message converts, can be issued to user terminal by message push system by multimedia message agent;
The multimedia messages agency also can be used for the operation requests according to customer service system, and the multimedia instant message that forms is pushed on the user terminal by message push system.
(2) user terminal
User terminal can increase the function of docking with message push system, and user terminal can dock with this message push system by the client that increases message push system, finishes the operation that receives or transfer immediate news;
User terminal also can be discerned special instant message, because the message that pushes from message push system has two classes, comprise common PUSH message, and the special PUSH message that forms by multimedia message agent, whether user terminal needs to discern a specific message by the special instant message that forms after the multimedia message agent conversion, and will isolate in these message and the common instant message, and generate message, drive multimedia information providing system and finish from functions such as customer service system propelling movement Multimedia Message or assisting users program requests to multimedia information providing system request multimedia messages;
User terminal can also be handled the multimedia messages that multimedia information providing system provides, and finishes business functions such as the displaying of Multimedia Message or program request.
Wherein, user terminal can be fixed data network, mobile data network or DVB (Digital Video Broadcasting, a digital video broadcasting) network with the data network that message push system and multimedia information providing system link to each other respectively.
(3) customer service system
Customer service system is used for the voice customer service request that process user is initiated from PSTN network or NGN network, these customer service request are transferred to server to be handled automatically, perhaps be transferred to the operator and carry out speech processes, and customer service request can be converted to the request that is sent to other system, other system comprises value-added information service system, crm system, multimedia information providing system or message push system.
(4) crm system
Crm system is used for preserving and process user information, can provide the inquiry and the modification of user basic information to customer service system, and consumer products is ordered the inquiry of relation with related.
(5) value-added information service system
The value-added information service system is used to the service that provides relevant with value-added information, by various value-added information operation systems, operator can provide the value-added service of telecommunications or non-telecommunications to the user, for example: telephone number query, ticket booking, hotel reservation, entertainment information etc.
(6) message push system
Message push system is generally IM (Instant Message, instant message) system, message push system is as the passage from system lateral user terminal PUSH message, by the presence management function and the message bidirectional transmit-receive function of message push system, customer service system can be initiated an information that initiatively sends user terminal to.
(7) multimedia information providing system
Multimedia information providing system is used for providing MMS (Multimedia Message Service) to the user, and user terminal obtains multimedia messages according to the sending out notice that receives.Multimedia information providing system can be the IPTV system, also can be MTV (Mobile Television, mobile TV) system or CDN (Content Delivery Network, content distributing network) system.
In conjunction with structure shown in Figure 5, the embodiment flow process of mutual pictorial information as shown in Figure 6 between realization customer service system and the user, wherein multimedia information providing system is specially the IPTV system, message push system is specially the IM system, does not comprise the pictorial information that customer service system provides to user terminal in the IPTV system:
Step 601: the user inserts customer service system by telephone terminal, and sends service requesting information to client server system.At this moment, customer service system is the service requesting information of recording user automatically, also can exchange the back with the user and the customer service solicited message be recorded in the customer service system, can comprise the information and the type of service of user terminal in the service requesting information by the operator by the operator.
Step 602: after the customer service system record traffic solicited message, can obtain the user ID of user in customer service system, and find and to provide the picture relevant to the user with service request by analyzing type of service according to the information of user terminal.At this moment, suppose not comprise in the IPTV system relevant picture, then customer service system can be obtained the relevant information of this picture by requester network, for example, at least comprise URL (Uniform Resource Locator, the URL(uniform resource locator)) positional information of this picture in network.
Step 603: customer service system sends the message of synchronous pictorial information to the multimedia messages agency, this message is used for asking the multimedia messages agency that pictorial information is issued to the IPTV system, comprises the unique identification of picture in the IPTV system and the positional information of picture in this message.
Step 604: multimedia messages agency sends to the message of synchronous pictorial information in the IPTV system, and the IPTV system receives the picture unique identification and the picture positional information of preserving after this message wherein.
Step 605: customer service system sends the picture PUSH message to the multimedia messages agency, comprises the sign of user in customer service system or crm system in this message, and the unique identification of picture in the IPTV system.
Step 606: the message format that the multimedia messages agency can discern the format conversion of described picture PUSH message and handle for the IM system, in the picture PUSH message after the conversion except comprising the unique identification of picture in the IPTV system, also comprise a special identifier, be used to show that this message is that picture pushes request.
Step 607: multimedia messages is acted on behalf of according to the sign of user in customer service system or crm system in the picture PUSH message, search the sign of described user in the IM system, and with the destination address of the picture PUSH message of the sign of user in the IM system after as format transformation.
Step 608: multimedia messages is acted on behalf of according to described destination address, and the picture PUSH message behind the format transformation is sent to the IM system, comprises the unique identification of picture in the IPTV system in this message at least and is used to show that picture pushes the special identifier of request.
Step 609:IM system is forwarded to user terminal with the picture PUSH message.
Step 610: user terminal is resolved the picture PUSH message that receives, and learns that this message is used to ask picture to push, and obtains the unique identification of picture in the IPTV system.
Step 611: user terminal sends the message that is used for the acquisition request picture to the IPTV system, comprises the unique identification of picture in the IPTV system in this message.
After the message of acquisition request picture is received by step 612:IPTV system, obtain the picture positional information corresponding, and will be issued to user terminal according to the picture that the picture positional information obtains with it according to the unique identification of picture in the IPTV system.
Step 613: user terminal is showed the picture that receives by set-top box and television terminal usually to the user.
In conjunction with structure shown in Figure 5, another embodiment flow process of mutual pictorial information as shown in Figure 7 between realization customer service system and the user, wherein multimedia information providing system is specially the IPTV system, message push system is specially the IM system, has comprised the pictorial information that customer service system provides to user terminal in the IPTV system:
Step 701: the user inserts customer service system by telephone terminal, and sends service requesting information to client server system.
Step 702: after the customer service system record traffic solicited message, can provide the picture relevant to the user with service request by analyzing this INFORMATION DISCOVERY.At this moment, suppose that customer service system is issued to the information of picture concerned in the IPTV system by the multimedia messages agency, the information of picture comprises the unique identification of this picture in the IPTV system at least, and the URL positional information of this picture in network.
Step 703: customer service system sends the message that pictorial information is inquired about in request to the multimedia messages agency, comprises the positional information of this picture in this message.
Step 704: multimedia messages agency according to the positional information of picture to the unique identification of IPTV system queries picture in the IPTV system.
Step 705: the multimedia messages agency sends to customer service system with the unique identification of picture in the IPTV system that inquires.
Step 706: customer service system sends the picture PUSH message to the multimedia messages agency, comprises the sign of user in customer service system or crm system in this message, and the unique identification of picture in the IPTV system.
Step 707: the message format that the multimedia messages agency can discern the format conversion of described picture PUSH message and handle for the IM system, in the picture PUSH message after the conversion except comprising the unique identification of picture in the IPTV system, also comprise a special identifier, be used to show that this message is that picture pushes request.
Step 708: multimedia messages is acted on behalf of according to the sign of user in customer service system or crm system in the picture PUSH message, search the sign of described user in the IM system, and with the destination address of the picture PUSH message of the sign of user in the IM system after as format transformation.
Step 709: multimedia messages is acted on behalf of according to described destination address, and the picture PUSH message behind the format transformation is sent to the IM system, comprises the unique identification of picture in the IPTV system in this message at least and is used to show that picture pushes the special identifier of request.
Step 710:IM system is forwarded to user terminal with the picture PUSH message.
Step 711: user terminal is resolved the picture PUSH message that receives, and learns that this message is used to ask picture to push, and obtains the unique identification of picture in the IPTV system.
Step 712: user terminal sends the message that is used for the acquisition request picture to the IPTV system, comprises the unique identification of picture in the IPTV system in this message.
After the message of acquisition request picture is received by step 713:IPTV system, obtain the picture positional information corresponding, and will be issued to user terminal according to the picture that the picture positional information obtains with it according to the unique identification of picture in the IPTV system.
Step 714: user terminal is showed the picture that receives by set-top box and television terminal to the user.
In conjunction with structure shown in Figure 5, the embodiment flow process that realizes interactive video IP Information On Demand between customer service system and the user as shown in Figure 8, wherein multimedia information providing system is specially the IPTV system, message push system is specially the IM system:
Step 801: the user inserts customer service system by telephone terminal, and sends service requesting information to client server system.At this moment, customer service system is the service requesting information of recording user automatically, also can exchange the back with the user by the operator and by the operator customer service solicited message be recorded in the customer service system.
Step 802: after the customer service system record traffic solicited message, need assisting users to finish the order video business by analyzing this INFORMATION DISCOVERY.
Step 803: customer service system sends the uniquely identified message of request inquiry video in the IPTV system to the multimedia messages agency.
Step 804: the multimedia messages agency is forwarded to the IPTV system with query messages.
Step 805:IPTV system sends to the multimedia messages agency with the unique identification of the order video that inquires.
Step 806: the multimedia messages agency sends to customer service system with the unique identification of order video in the IPTV system.
Step 807: customer service system sends the video request program request message to the multimedia messages agency, comprises the sign of user in customer service system or crm system in this message, and the unique identification of video in the IPTV system.
Step 808: the message format that the multimedia messages agency can discern the format conversion of described video request program request message and handle for the IM system, in the video request program request message after the conversion except comprising the unique identification of video in the IPTV system, also comprise a special identifier, be used to show that this message is the video request program request.
Step 809: multimedia messages is acted on behalf of according to the sign of user in customer service system or crm system in the video request program request message, search the sign of described user in the IM system, and with the destination address of the video request program request message of the sign of user in the IM system after as format transformation.
Step 810: multimedia messages is acted on behalf of according to described destination address, and the video request program request message behind the format transformation is sent to the IM system, comprises the unique identification of video in the IPTV system and the special identifier that is used to show the video request program request in this message at least.
Step 811:IM system is forwarded to user terminal with the video request program request message.
Step 812: user terminal is resolved the video request program request message that receives, and learns that this message is used to ask video request program, and obtains the unique identification of video in the IPTV system.
Step 813: user terminal sends the message that is used for the acquisition request video to the IPTV system, comprises the unique identification of video in the IPTV system in this message.
After the message of acquisition request video is received by step 814:IPTV system, obtain this video according to the unique identification of video in the IPTV system, and video is issued to user terminal.
Step 815: user terminal is showed the video that receives by set-top box and television terminal to the user.
The embodiment of method that realizes interaction of multimedia information with the present invention is corresponding, and the present invention also provides the embodiment that realizes the system of interaction of multimedia information.
The present invention realize interaction of multimedia information system the embodiment block diagram as shown in Figure 9, this system comprises: multimedia messages agency 910, message push system 920 and multimedia information providing system 930.For convenience, also show user terminal 940 among Fig. 9.
Wherein, the format conversion that multimedia messages agency 910 is used for the multimedia messages notification message that will receive is the form that message push system can be discerned, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, the multimedia messages notification message after the described conversion is sent to described message push system 920 according to described corresponding sign;
Message push system 920 is used for the multimedia messages notification message that described multimedia messages agency 910 sends is sent to user terminal 940;
Multimedia information providing system 930 is used for receiving the request of obtaining described multimedia messages that the sign of the multimedia messages that described user terminal 940 carries according to described multimedia notification message sends, and returns described multimedia messages to described user terminal 940.
Further, multimedia messages agency 910 also is used for, when not comprising described multimedia messages in the multimedia information providing system 930, reception is to the message of multimedia information providing system 930 synchronized multimedia information, the sign and the positional information that comprise described multimedia messages in the described message are sent to described multimedia information providing system 930 with the message of described synchronized multimedia information; When having comprised described multimedia messages in the multimedia information providing system 840, receive the message of the described multimedia messages of inquiry, comprise the positional information of described multimedia messages in described multimedia information providing system 930 in the described message, from multimedia information providing system 930, obtain the sign of described multimedia messages according to described positional information, and send the sign of the described multimedia messages that obtains.
The embodiment of method and system that realizes interaction of multimedia information with the present invention is corresponding, and the present invention also provides the embodiment that realizes the equipment of interaction of multimedia information.
The present invention is a kind of realize interaction of multimedia information equipment an embodiment block diagram as shown in figure 10, this equipment comprises: converting unit 1010, search unit 1020 and transmitting element 1030.
Wherein, to be used for the format conversion of the multimedia messages notification message that will receive be the form that message push system can be discerned to converting unit 1010; Search unit 1020 and be used for searching the correspondence sign of user ID in described message push system that described multimedia messages notification message carries; Transmitting element 1030 is used for according to described corresponding sign the multimedia messages notification message after the described conversion being sent to described message push system.
The present invention is a kind of realize interaction of multimedia information equipment another embodiment block diagram as shown in figure 11, this equipment comprises: receiving element 1110, transmission unit 1120, converting unit 1130, search unit 1140 and transmitting element 1150.
Wherein, receiving element 1110 is used for when multimedia information providing system does not comprise described multimedia messages, reception comprises sign and the positional information of described multimedia messages in multimedia information providing system to the message of multimedia information providing system synchronized multimedia information in the described message; Transmission unit 1120 is used for the message of described synchronized multimedia information is sent to described multimedia information providing system; The format conversion that converting unit 1130 is used for the multimedia messages notification message that will receive is the form that message push system can be discerned; Search unit 1140 and be used for searching the correspondence sign of user ID in described message push system that described multimedia messages notification message carries; Transmitting element 1150 is used for according to described corresponding sign the multimedia messages notification message after the described conversion being sent to described message push system.
The present invention is a kind of realize interaction of multimedia information equipment another embodiment block diagram as shown in figure 12, this equipment comprises: receiving element 1210, acquiring unit 1220, transmission unit 1230, converting unit 1240, search unit 1250 and transmitting element 1260.
Wherein, receiving element 1210 is used for when multimedia information providing system comprises described multimedia messages, receive the message of the described multimedia messages of inquiry, comprise the positional information of described multimedia messages in described multimedia information providing system in the described message; Acquiring unit 1220 is used for obtaining the sign of described multimedia messages multimedia information providing system according to described positional information from multimedia information providing system; Transmission unit 1230 is used for sending the sign of the described multimedia messages that obtains in multimedia information providing system; The format conversion that converting unit 1240 is used for the multimedia messages notification message that will receive is the form that message push system can be discerned; Search unit 1250 and be used for searching the correspondence sign of user ID in described message push system that described multimedia messages notification message carries; Transmitting element 1260 is used for according to described corresponding sign the multimedia messages notification message after the described conversion being sent to described message push system.
The present invention is another kind of realize interaction of multimedia information equipment an embodiment block diagram as shown in figure 13, this equipment comprises: receiving element 1310, acquiring unit 1320 and transmitting element 1330.
Wherein, receiving element 1310 is used to receive the service request of user terminal, comprises service requesting information in the described service request; Acquiring unit 1320 is used for obtaining according to described service requesting information the user ID of multimedia messages corresponding user terminal; Transmitting element 1330 is used for sending the multimedia notification message to the multimedia messages agency, comprises sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia notification message.
Further, described transmitting element 1330 can also be used for comprising sign and the positional information of described multimedia messages in multimedia information providing system in the described message to the message of multimedia messages agency transmission to multimedia information providing system synchronized multimedia information; Or
Perhaps, described transmitting element 1330 can also be used for sending to the multimedia messages agency message of inquiry multimedia messages, comprises the position of described multimedia messages in described multimedia information providing system in the described message; Described receiving element 1310 also is used for described multimedia messages that receiving multimedia information agency the returns sign in multimedia information providing system.
The present invention is another kind of realize interaction of multimedia information equipment another embodiment block diagram as shown in figure 14, this equipment comprises: receiving element 1410, acquiring unit 1420 and transmitting element 1430.
Receiving element 1410 is used to receive the service request of user terminal, comprises service requesting information in the described service request;
Acquiring unit 1420 is used for obtaining according to described service requesting information the user ID of multimedia messages corresponding user terminal;
Transmitting element 1430 comprises analytic unit 1431, is used to analyze the type that service requesting information is obtained the multimedia messages that multimedia information providing system can provide to user terminal; Transmission unit 1432, be used for sending corresponding multimedia notification message to the multimedia messages agency, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia notification message according to the type of described multimedia messages.
The embodiment of method and system that realizes interaction of multimedia information with the present invention is corresponding, and the present invention also provides the embodiment of user terminal.
An embodiment block diagram of user terminal of the present invention as shown in figure 15, this user terminal comprises: first receiving element 1510, transmitting element 1520 and second receiving element 1530.
Wherein, first receiving element 1510 is used to receive the multimedia messages notification message that message push system sends; Transmitting element 1520 is used for the sign of multimedia messages in multimedia information providing system of carrying according to described multimedia messages notification message, sends the request of obtaining described multimedia messages to multimedia information providing system; Second receiving element 1530 is used to receive the described multimedia messages that described multimedia information providing system is returned.
Another embodiment block diagram of user terminal of the present invention as shown in figure 16, this user terminal comprises: first receiving element 1610, recognition unit 1620, generation unit 1630, transmitting element 1640 and second receiving element 1650.
Wherein, first receiving element 1610 is used to receive the multimedia messages notification message that message push system sends; Recognition unit 1620 is used for the sign of the multimedia messages type of carrying according to described multimedia messages notification message, discerns the type of described multimedia messages; Generation unit 1630 is used for generating the request of obtaining described multimedia messages to the multimedia information providing system transmission according to the type of described multimedia messages; Transmitting element 1640 is used for the sign of multimedia messages in multimedia information providing system of carrying according to described multimedia messages notification message, sends the request of obtaining described multimedia messages to multimedia information providing system; Second receiving element 1650 is used to receive the described multimedia messages that described multimedia information providing system is returned.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method is to instruct relevant hardware to finish by program, described program can be stored in the computer read/write memory medium, when this program is carried out, comprise the steps: that the format conversion of the multimedia messages notification message that will receive is the form that message push system can be discerned in multimedia agency; Search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message; According to described corresponding sign the multimedia messages notification message after the described conversion is sent to described message push system.When this program is carried out, comprise the steps: to receive the service request of user terminal in customer service system, comprise service requesting information in the described service request; Send the multimedia notification message according to described service requesting information to the multimedia messages agency, comprise the sign of multimedia messages in multimedia information providing system in the described multimedia notification message, and the user ID of obtaining the user terminal correspondence of described multimedia messages.When this program is carried out, comprise the steps: to receive the multimedia messages notification message that message push system sends in user terminal; According to the sign of the multimedia messages that carries in the described multimedia messages notification message, send the request of obtaining described multimedia messages to multimedia information providing system; Receive the described multimedia messages that described multimedia information providing system is returned.Described storage medium, as: ROM/RAM, magnetic disc, CD etc.
Though described the present invention by embodiment, those of ordinary skills know, the present invention has many distortion and variation and do not break away from spirit of the present invention, wish that appended claim comprises these distortion and variation and do not break away from spirit of the present invention.
Claims (22)
1. a method that realizes interaction of multimedia information is characterized in that, described method is applied to comprise in the communication environment of customer service system, multimedia messages agency, message push system, multimedia information providing system and user terminal, and described method comprises:
The format conversion that described multimedia messages is acted on behalf of the multimedia messages notification message that will receive is the form that message push system can be discerned, described multimedia messages notification message is that described customer service system is after the service request of the user ID that comprises the user terminal correspondence that receives the user terminal transmission, multimedia messages notification message to described multimedia messages agency transmission, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, described user ID is corresponding to the user terminal that obtains described multimedia messages;
Search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message;
According to described corresponding sign the multimedia messages notification message after the described conversion is sent to described message push system, so that described message push system is sent to described user terminal with described multimedia messages notification message, by user terminal according to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, obtain the request of described multimedia messages to described multimedia information providing system transmission, and receive the described multimedia messages that described multimedia information providing system is returned.
2. method according to claim 1 is characterized in that, described method further comprises:
Reception comprises sign and the positional information of described multimedia messages in multimedia information providing system to the message of multimedia information providing system synchronized multimedia information in the described message;
The message of described synchronized multimedia information is sent to described multimedia information providing system.
3. method according to claim 1 is characterized in that, described method further comprises:
Receive the message of the described multimedia messages of inquiry, comprise the positional information of described multimedia messages in described multimedia information providing system in the described message;
From multimedia information providing system, obtain the sign of described multimedia messages in multimedia information providing system according to described positional information;
Send the sign of the described multimedia messages that obtains in multimedia information providing system.
4. method according to claim 1 is characterized in that,
Comprise in the multimedia messages notification message after the described conversion: the sign of described multimedia messages in multimedia information providing system, the correspondence sign of described user ID in described message push system, and the sign that is used to represent described multimedia messages type.
5. according to any described method of claim 1 to 4, it is characterized in that described multimedia messages notification message comprises:
The multimedia messages notification message that sends by customer service system, or the multimedia messages notification message that sends by the customer relation management crm system;
Described user ID is specially: the user ID in the described customer service system, or the user ID in the described crm system.
6. according to any described method of claim 1 to 4, it is characterized in that the multimedia messages notification message after the described conversion is specially: instant message, data broadcasting message or multicast message.
7. a method that realizes interaction of multimedia information is characterized in that, described method is applied to comprise in the communication environment of customer service system, multimedia messages agency, message push system, multimedia information providing system and user terminal, and described method comprises:
Customer service system receives the service request of user terminal, comprises service requesting information in the described service request;
Obtain the user ID of described user terminal correspondence according to described service requesting information;
The agency sends the multimedia messages notification message to multimedia messages, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, so that the format conversion that described multimedia messages is acted on behalf of described multimedia messages notification message is the form that message push system can be discerned, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, and the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign, described message push system is sent to described user terminal with described multimedia messages notification message, by user terminal according to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, obtain the request of described multimedia messages to described multimedia information providing system transmission, and receive the described multimedia messages that described multimedia information providing system is returned.
8. method according to claim 7 is characterized in that, described method further comprises:
To the message of multimedia messages agency transmission, comprise sign and the positional information of described multimedia messages in multimedia information providing system in the described message to multimedia information providing system synchronized multimedia information; Or
The agency sends the message of inquiring about multimedia messages to multimedia messages, comprises the position of described multimedia messages in described multimedia information providing system in the described message;
The sign of described multimedia messages in multimedia information providing system that the receiving multimedia information agency returns.
9. method according to claim 7 is characterized in that, describedly sends the multimedia messages notification message to multimedia messages agency and comprises:
Analyze service requesting information and obtain the type of the multimedia messages that multimedia information providing system can provide to user terminal;
Type according to described multimedia messages sends corresponding multimedia messages notification message to the multimedia messages agency.
10. a method that realizes interaction of multimedia information is characterized in that, described method is applied to comprise in the communication environment of customer service system, multimedia messages agency, message push system, multimedia information providing system and user terminal, and described method comprises:
User terminal receives the multimedia messages notification message that message push system sends, described message push system obtains described multimedia messages notification message in the following manner: customer service system is after the service request of the user ID that comprises the user terminal correspondence that receives the user terminal transmission, multimedia messages notification message to described multimedia messages agency transmission, described multimedia messages agency is the form that message push system can be discerned with the format conversion of described multimedia messages notification message, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, and the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign;
According to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, send the request of obtaining described multimedia messages to multimedia information providing system;
Receive the described multimedia messages that described multimedia information providing system is returned.
11. method according to claim 10 is characterized in that, described transmission is obtained before the request of multimedia messages, also comprises:
According to the sign of the multimedia messages type of carrying in the described multimedia messages notification message, discern the type of described multimedia messages;
Type according to described multimedia messages generates the request of obtaining described multimedia messages to the multimedia information providing system transmission.
12. method according to claim 10 is characterized in that, also comprises: show described multimedia messages by display terminal.
13. a system that realizes interaction of multimedia information is characterized in that, comprising: customer service system, multimedia messages agency, message push system, multimedia information providing system and user terminal,
Described customer service system, be used for after the service request of the user ID that comprises the user terminal correspondence that receives the user terminal transmission, multimedia messages notification message to described multimedia messages agency transmission, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, described user ID is corresponding to the user terminal that obtains described multimedia messages;
Described multimedia messages agency, the format conversion that is used for the multimedia messages notification message that will receive is the form that message push system can be discerned, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign;
Described message push system is used for the multimedia messages notification message that described multimedia messages agency sends is sent to user terminal;
Described multimedia information providing system, be used for receiving the request of obtaining described multimedia messages that the sign of the multimedia messages that described user terminal carries according to described multimedia messages notification message sends, and return described multimedia messages to described user terminal;
Described user terminal, be used to receive the multimedia messages notification message that message push system sends, according to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, obtain the request of described multimedia messages to the multimedia information providing system transmission, and receive the described multimedia messages that described multimedia information providing system is returned.
14. system according to claim 13 is characterized in that, described multimedia messages agency is further used for,
When not comprising described multimedia messages in the multimedia information providing system, reception is to the message of multimedia information providing system synchronized multimedia information, the sign and the positional information that comprise described multimedia messages in the described message are sent to described multimedia information providing system with the message of described synchronized multimedia information;
When having comprised described multimedia messages in the multimedia information providing system, receive the message of the described multimedia messages of inquiry, comprise the positional information of described multimedia messages in described multimedia information providing system in the described message, from multimedia information providing system, obtain the sign of described multimedia messages according to described positional information, and send the sign of the described multimedia messages that obtains.
15. equipment of realizing interaction of multimedia information, it is characterized in that, described equipment is acted on behalf of as multimedia messages, be applied to comprise in the communication environment of customer service system, described multimedia messages agency, message push system, multimedia information providing system and user terminal, described equipment comprises:
Converting unit, the format conversion that is used for the multimedia messages notification message that will receive is the form that message push system can be discerned, described multimedia messages notification message is that described customer service system is after the service request of the user ID that comprises the user terminal correspondence that receives the user terminal transmission, multimedia messages notification message to described multimedia messages agency transmission, comprise in the described multimedia messages notification message: sign and the described user ID of described multimedia messages in multimedia information providing system, described user ID is corresponding to the user terminal that obtains described multimedia messages;
Search the unit, be used for searching the correspondence sign of user ID in described message push system that described multimedia messages notification message carries;
Transmitting element, be used for the multimedia messages notification message after the described conversion being sent to described message push system according to described corresponding sign, so that described message push system is sent to described user terminal with described multimedia messages notification message, by user terminal according to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, obtain the request of described multimedia messages to described multimedia information providing system transmission, and receive the described multimedia messages that described multimedia information providing system is returned.
16. equipment according to claim 15 is characterized in that, also comprises:
Receiving element, be used for when multimedia information providing system does not comprise described multimedia messages, reception comprises sign and the positional information of described multimedia messages in multimedia information providing system to the message of multimedia information providing system synchronized multimedia information in the described message;
Transmission unit is used for the message of described synchronized multimedia information is sent to described multimedia information providing system.
17. equipment according to claim 15 is characterized in that, also comprises:
Receiving element is used for when multimedia information providing system comprises described multimedia messages, receives the message of the described multimedia messages of inquiry, comprises the positional information of described multimedia messages in described multimedia information providing system in the described message;
Acquiring unit is used for obtaining the sign of described multimedia messages multimedia information providing system according to described positional information from multimedia information providing system;
Transmission unit is used for sending the sign of the described multimedia messages that obtains in multimedia information providing system.
18. equipment of realizing interaction of multimedia information, it is characterized in that, described equipment is applied to comprise in the communication environment of customer service system, multimedia messages agency, message push system, multimedia information providing system and user terminal as customer service system, and described equipment comprises:
Receiving element is used to receive the service request of user terminal, comprises service requesting information in the described service request;
Acquiring unit is used for obtaining according to described service requesting information the user ID of described user terminal correspondence;
Transmitting element, be used for sending the multimedia messages notification message to the multimedia messages agency, comprise sign and the described user ID of described multimedia messages in multimedia information providing system in the described multimedia messages notification message, so that the format conversion that described multimedia messages is acted on behalf of described multimedia messages notification message is the form that message push system can be discerned, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, and the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign, described message push system is sent to described user terminal with described multimedia messages notification message, by user terminal according to the sign of multimedia messages in multimedia information providing system of carrying in the described multimedia messages notification message, obtain the request of described multimedia messages to described multimedia information providing system transmission, and receive the described multimedia messages that described multimedia information providing system is returned.
19. equipment according to claim 18 is characterized in that,
Described transmitting element also is used for, and to the message of multimedia messages agency transmission to multimedia information providing system synchronized multimedia information, comprises sign and the positional information of described multimedia messages in multimedia information providing system in the described message; Or
Described transmitting element also is used for, and the message to the multimedia messages agency sends the inquiry multimedia messages comprises the position of described multimedia messages in described multimedia information providing system in the described message; Described receiving element also is used for, the sign of described multimedia messages in multimedia information providing system that the receiving multimedia information agency returns.
20. equipment according to claim 18 is characterized in that, described transmitting element comprises:
Analytic unit is used to analyze the type that service requesting information is obtained the multimedia messages that multimedia information providing system can provide to user terminal;
Transmission unit is used for sending corresponding multimedia messages notification message according to the type of described multimedia messages to the multimedia messages agency.
21. a user terminal is characterized in that, described user terminal is applied to comprise in the communication environment of customer service system, multimedia messages agency, message push system, multimedia information providing system and described user terminal, and described user terminal comprises:
First receiving element, be used to receive the multimedia messages notification message that message push system sends, described message push system obtains described multimedia messages notification message in the following manner: customer service system is after the service request of the user ID that comprises the user terminal correspondence that receives the user terminal transmission, multimedia messages notification message to described multimedia messages agency transmission, described multimedia messages agency is the form that message push system can be discerned with the format conversion of described multimedia messages notification message, search the correspondence sign of user ID in described message push system of carrying in the described multimedia messages notification message, and the multimedia messages notification message after the described conversion is sent to described message push system according to described corresponding sign;
Transmitting element is used for the sign of multimedia messages in multimedia information providing system of carrying according to described multimedia messages notification message, sends the request of obtaining described multimedia messages to multimedia information providing system;
Second receiving element is used to receive the described multimedia messages that described multimedia information providing system is returned.
22. user terminal according to claim 21 is characterized in that, also comprises:
Recognition unit is used for the sign of the multimedia messages type of carrying according to described multimedia messages notification message, discerns the type of described multimedia messages;
Generation unit is used for generating the request of obtaining described multimedia messages to the multimedia information providing system transmission according to the type of described multimedia messages.
Priority Applications (2)
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| CN2008101291085A CN101309162B (en) | 2008-06-23 | 2008-06-23 | Method, system, apparatus and user terminal realizing interaction of multimedia information |
| PCT/CN2009/072373 WO2009155845A1 (en) | 2008-06-23 | 2009-06-22 | Method for realizing multimedia information interaction, system, device, user terminal |
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| CN2008101291085A CN101309162B (en) | 2008-06-23 | 2008-06-23 | Method, system, apparatus and user terminal realizing interaction of multimedia information |
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| CN101309162A CN101309162A (en) | 2008-11-19 |
| CN101309162B true CN101309162B (en) | 2011-12-21 |
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| CN101309162B (en) * | 2008-06-23 | 2011-12-21 | 华为技术有限公司 | Method, system, apparatus and user terminal realizing interaction of multimedia information |
| CN101621667B (en) * | 2009-08-04 | 2011-08-24 | 中国联合网络通信集团有限公司 | Video providing method and system, and network device |
| CN102137341B (en) * | 2010-01-26 | 2013-11-06 | 中国移动通信集团浙江有限公司 | Method, system and equipment for realizing interaction based on multimedia message (MMS) |
| CN102209084B (en) * | 2010-03-30 | 2013-09-11 | 华为终端有限公司 | Processing method of Push message, apparatus thereof and communication system |
| CN102333105B (en) | 2010-07-14 | 2014-02-19 | 华为技术有限公司 | Business communication method, system, push client terminal and user equipment |
| CN102790725B (en) * | 2011-05-16 | 2016-08-24 | 腾讯科技（深圳）有限公司 | A kind of message synchronization method and apparatus |
| CN103095753B (en) * | 2011-10-31 | 2018-04-10 | 中兴通讯股份有限公司 | A kind of customer service system and customer service information-pushing method |
| CN103139176B (en) * | 2011-11-30 | 2016-02-17 | 中国联合网络通信集团有限公司 | Media business method for pushing, multimedia switching network and multimedia switching network equipment |
| CN103220159A (en) * | 2012-01-19 | 2013-07-24 | 北京千橡网景科技发展有限公司 | Method used for transferring information and device used for transferring information |
| CN102752465B (en) * | 2012-06-12 | 2017-09-19 | 深圳市深海捷科技有限公司 | intelligent routing calling system and method |
| WO2014176738A1 (en) * | 2013-04-28 | 2014-11-06 | Tencent Technology (Shenzhen) Company Limited | Method and device for transmitting and forwarding a message |
| CN103701875A (en) * | 2013-12-11 | 2014-04-02 | 乐视网信息技术（北京）股份有限公司 | Multimedia file pushing method and device |
| CN107040527A (en) * | 2017-03-28 | 2017-08-11 | 成都视达科信息技术有限公司 | A kind of message issuance method and system based on DVB networks and terminal |
| CN111917869B (en) * | 2020-07-30 | 2022-11-22 | 烽火乾坤科技(南京)有限公司 | Information data interaction method based on cloud service |
| CN112367241A (en) * | 2020-10-16 | 2021-02-12 | 北京五八信息技术有限公司 | Message generation and message transmission method, device, equipment and computer readable medium |
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| CN1685334A (en) * | 2002-10-10 | 2005-10-19 | Nhn株式会社 | Method and system for providing contents |
| CN1645842A (en) * | 2005-03-02 | 2005-07-27 | 北京立通无限科技有限公司 | Method for automatic delivering e-mail to customer terminal by short-message triggering GPRS |
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| WO2009155845A1 (en) | 2009-12-30 |
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