CN101556711A - Calling and queuing intelligent management system - Google Patents
Calling and queuing intelligent management system Download PDFInfo
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- CN101556711A CN101556711A CNA2009100593186A CN200910059318A CN101556711A CN 101556711 A CN101556711 A CN 101556711A CN A2009100593186 A CNA2009100593186 A CN A2009100593186A CN 200910059318 A CN200910059318 A CN 200910059318A CN 101556711 A CN101556711 A CN 101556711A
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- queuing
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Abstract
A calling and queuing intelligent management system comprises a calling and queuing machine and an ID card identifier, which is characterized in that the ID card identifier is mounted on the calling and queuing machine, the calling and queuing machine is equipped with a calling intelligent management system software, the calling and queuing machine is connected with a business management systems through local area networks, and the business management system visits the contents of the intelligent management software and deals with according business through calling interface. The machine has the advantage of improving the work efficiency of the staff to deal with calling and queuing, shortening the waiting time for customers after getting service numbers, and high automation, and is applied widely into calling and queuing intelligent management systems.
Description
Technical field
The present invention relates to calling and queuing intelligent management system.
Background technology
Development along with electronic information technology, in study, work and life, when handling the Dali affairs, all Zero queuing is handled mostly, business processing is more orderly like this, work efficiency is higher, but, there is following defective in present Zero queuing system: the queuing number of getting and service detach, customer information are duplicated certificate at window typing, window, artificially certificate are checked, after client's number of getting the stand-by period long, cause business processing personnel's work psychological pressure to increase, work quality and work efficiency reduce.
Summary of the invention
The objective of the invention is to develop a kind of addressing the above problem, Zero queuing business processing personnel high efficiency, stand-by period weak point after client's number of getting, the calling and queuing intelligent management system that automaticity is high.
The present invention is achieved through the following technical solutions:
The present invention mainly is made up of Zero queuing machine and identity document identifier, it is characterized in that: the I.D. identifier is installed on the Zero queuing machine and forms system hardware, the Zero queuing machine is equipped with the intelligent management system software of calling out the numbers, the Zero queuing machine links by LAN and business management system and connects, business management system is carried out the processing of corresponding service by the content in the calling interface visit Intellective Management Software.
Workflow of the present invention is: the first step, the client can do class of service button and information thereof by the touch screen demonstration of Zero queuing machine, click pending business, second step, intelligent management system software in the Zero queuing machine, according to type of service, whether prompting needs certificate, need the prompting of certificate certificate to be put on the relevant position of the identity document identifier on the Zero queuing machine, if the I.D. of putting is invalid, then can not distinguish, thereby point out client's abort operation end operation or reappose I.D., carry out the validity recognition of identity document once more, I.D. effectively can be distinguished, identity document identifier recognition certificate content, and the scanning certificate files, assist client's typing relevant information, the client gets queue number, call out the numbers to the Accreditation Waiting Area etc., the intelligent management system software in the Zero queuing machine is according to type of service, do not need certificate, then the direct customer gets queue number, calls out the numbers for the 3rd step to the Accreditation Waiting Area etc., after business management system is called out the numbers, the client holds queue number to the corresponding part window transacting business of doing, and the business handling personnel are scanned queue number, and business management system is automatically brought to relevant pending business, do not need certificate, directly handle the back winding-up, need identity document, business management system is by the content in the LAN calling interface visit Intellective Management Software, extract certificate literal and image information, check or typing related data transacting business after, winding-up reaches purpose of design.
In use, the button of the definition queuing number of getting is being done business association with relevant in system, every business button that does not need certificate, then needn't carry out certificate recognition, direct print queue number (tape sign indicating number), to needing the business button of certificate, the client is after point is got, point out it to show effective identity certificate, and be placed on corresponding position, system distinguishes its certificate validity, by after be print queue number (tape sign indicating number), simultaneity factor exists the electronic document of its identity document and relevant recognition information thereof in the calling and queuing intelligent management system, for directly extracting by calling interface in the business handling process.
After window is called out the numbers, the client holds queue number to the corresponding business window, its queue number of business handling personnel typing gets final product direct its corresponding business association, and eject corresponding business and handle the interface, utilize the calling interface of native system can directly certificate content and electronic document in the intelligent management system of calling out the numbers that is present in the Zero queuing machine be read by LAN (Local Area Network), and fill in corresponding position, to reduce business personnel's typing, in case of necessity, also can directly print the copy of certificate, reach purpose of design.
The present invention has following advantage:
1,, is compatible with present Zero queuing system, general service interface, shortening client stand-by period, reduces business handling personnel typing amount, saves handling cost via enforcement of the present invention.
2, via enforcement of the present invention, avoid window once more the query user to handle which kind of business, increase work efficiency.
3, via enforcement of the present invention, reduce the typing amount, reduce the typing of business handling personnel at window data, shorten the business handling time dramatically.
4, via enforcement of the present invention, the certificate electronic bits of data directly enters operation system, realizes office with no paper at all, saves cost, saves handling cost.
5, via enforcement of the present invention, it is preposition that certificate is distinguished, and can prevent effectively that the client from holding invalid, illegal certificate and carrying out transacting business, also reduces artificial cognition time and the difficulty thereof of business handling personnel to identity document, and it is more reasonable to manage.
6, via enforcement of the present invention, because the client time distinguished certificate and with the relevant information completion in queuing, thereby when having reduced the stand-by period that window handles, also for having reduced follow-up pending client waiting time.
7, via enforcement of the present invention, can effectively prevent the generation of the mistake of typing, stop false evidence to do part, reduce economic loss, only need reasonably guiding, can promote the image of telecommunications in the public, management puts in place, standard more, system is science more.
Description of drawings
The present invention is further described below in conjunction with accompanying drawing.
Fig. 1 is the workflow synoptic diagram of existing Zero queuing system.
Fig. 2 is a workflow synoptic diagram of the present invention.
Embodiment
The present invention mainly is made up of Zero queuing machine and identity document identifier, it is characterized in that: the I.D. identifier is installed on the Zero queuing machine, the Zero queuing machine is equipped with the intelligent management system software of calling out the numbers, the Zero queuing machine links by LAN and business management system and connects, business management system is carried out the processing of corresponding service by the content in the calling interface visit Intellective Management Software.
In Fig. 2, workflow of the present invention is: the first step, the client can do class of service button and information thereof by the touch screen demonstration of Zero queuing machine, click pending business, second step, intelligent management system software in the Zero queuing machine, according to type of service, whether prompting needs certificate, need the prompting of certificate certificate to be put on the relevant position of the identity document identifier on the Zero queuing machine, if the I.D. of putting is invalid, then can not distinguish, thereby point out client's abort operation end operation or reappose I.D., carry out the validity recognition of identity document once more, I.D. effectively can be distinguished, identity document identifier recognition certificate content, and the scanning certificate files, assist client's typing relevant information, the client gets queue number, calls out the numbers to the Accreditation Waiting Area etc., intelligent management system software in the Zero queuing machine, according to type of service, do not need certificate, then the direct customer gets queue number, call out the numbers to the Accreditation Waiting Area etc., in the 3rd step, after business management system was called out the numbers, the client held queue number to the corresponding part window transacting business of doing, the business handling personnel are scanned queue number, business management system is automatically brought to relevant pending business, does not need certificate, directly handles the back winding-up, need identity document, business management system is extracted certificate literal and image information by the content in the LAN calling interface visit Intellective Management Software, check or typing related data transacting business after, winding-up reaches purpose of design.
Fig. 1 is the workflow of existing Zero queuing system: the first step, the client can do class of service button and information thereof by the touch screen demonstration of Zero queuing machine, click pending business, second step, the client directly gets queue number, wait for to the Accreditation Waiting Area and to call out the numbers, the 3rd step, after business management system is called out the numbers, the client holds queue number to the corresponding part window transacting business of doing, the business handling personnel receive queue number, handle after the pending business of query user, do not need the type of service of certificate directly to handle winding-up, need certificate, collect client's certificate, at this moment, need business handling personnel artificial nucleus real example part true and false, certificate is invalid, requires the client to show other perfect instruments, the winding-up of no certificate, there are the need of certificate to examine once more, it is effective to examine certificate, and the typing customer data is also examined with certificate, duplicates client's certificate, original paper is returned the client, continue transacting business, last winding-up, queuing number of getting and service detach, customer information is in the window typing, window duplicates certificate, manually certificate is checked, difficulty is big, and long business handling personnel's of stand-by period workload is big after client's number of getting.
Zero queuing business processing personnel high efficiency of the present invention, stand-by period weak point after client's number of getting, the automaticity height is widely used in the calling and queuing intelligent management system field.
Claims (1)
1, calling and queuing intelligent management system, mainly form by Zero queuing machine and identity document identifier, it is characterized in that: the I.D. identifier is installed on the Zero queuing machine, the Zero queuing machine is equipped with the intelligent management system software of calling out the numbers, the Zero queuing machine links by LAN and business management system and connects, business management system is carried out the processing of corresponding service by the content in the calling interface visit Intellective Management Software.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2009100593186A CN101556711A (en) | 2009-05-19 | 2009-05-19 | Calling and queuing intelligent management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2009100593186A CN101556711A (en) | 2009-05-19 | 2009-05-19 | Calling and queuing intelligent management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101556711A true CN101556711A (en) | 2009-10-14 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2009100593186A Pending CN101556711A (en) | 2009-05-19 | 2009-05-19 | Calling and queuing intelligent management system |
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| CN (1) | CN101556711A (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105184643A (en) * | 2015-09-07 | 2015-12-23 | 浪潮软件集团有限公司 | Comprehensive utilization method of tax service card |
| CN109660592A (en) * | 2018-11-05 | 2019-04-19 | 视联动力信息技术股份有限公司 | A kind of information acquisition method and device based on view networking |
| CN111223025A (en) * | 2019-12-29 | 2020-06-02 | 航天信息股份有限公司广州航天软件分公司 | Intelligent shunting method and system for entry and exit service hall |
| CN111553833A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Global business handling support system based on government affair service one-window comprehensive acceptance |
| CN111553832A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Number taking system based on government affair service window comprehensive acceptance |
-
2009
- 2009-05-19 CN CNA2009100593186A patent/CN101556711A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105184643A (en) * | 2015-09-07 | 2015-12-23 | 浪潮软件集团有限公司 | Comprehensive utilization method of tax service card |
| CN109660592A (en) * | 2018-11-05 | 2019-04-19 | 视联动力信息技术股份有限公司 | A kind of information acquisition method and device based on view networking |
| CN111223025A (en) * | 2019-12-29 | 2020-06-02 | 航天信息股份有限公司广州航天软件分公司 | Intelligent shunting method and system for entry and exit service hall |
| CN111553833A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Global business handling support system based on government affair service one-window comprehensive acceptance |
| CN111553832A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Number taking system based on government affair service window comprehensive acceptance |
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Open date: 20091014 |