CN101500042B - Method and system for compatibility of multi-kind multi-party voice service - Google Patents
Method and system for compatibility of multi-kind multi-party voice service Download PDFInfo
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- CN101500042B CN101500042B CN2008100575060A CN200810057506A CN101500042B CN 101500042 B CN101500042 B CN 101500042B CN 2008100575060 A CN2008100575060 A CN 2008100575060A CN 200810057506 A CN200810057506 A CN 200810057506A CN 101500042 B CN101500042 B CN 101500042B
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Abstract
The invention discloses a method compatible with a plurality of multiparty voice services and a system thereof, wherein, the method comprises: step one, a voice terminal is accessed to a voice communication network through voice access equipment, and a hook switch event is reported to the voice access equipment; step two, the voice access equipment receives the hook switch event, determines a number table used for the number receiving of the voice terminal, and carries out number receiving to the voice terminal and sends down a dial tone when the number table is not empty; and step three, the voice terminal reports a dial event to the voice access equipment, and by matching the reported number with the number table, the voice access equipment determines the type of the currently used multiparty voice service and dial contents, and enters a corresponding multiparty voice service process for processing. By adopting the method, a plurality of conflicts among multiparty services by using the hook switch event for triggering are eliminated, thus being capable of opening a plurality of multiparty voice services for one user at one time.
Description
Technical field
The present invention relates to the supplementary service technology in the voice communication field, the method and the system thereof of the compatible multiple multi-voice service when particularly including the multi-voice service that a plurality of users participate in.
Background technology
Multi-voice service is an important component part of voice supplementary service, it is characterized by professional participant and be three and more than, as calling out switching, Three-Way Calling, conference telephone etc.These multi-voice services have a notable attribute, when initiating business, can use hook switch and dialing exactly.
The exemplary process of 1, enquiry call transfer service is:
A1) user A and user B are in conversation state;
A2) user A hooking is dialed the number of user C then;
A3) after the user C ring, user A listens ring-back tone;
A4) after user C answers, user A and user C conversation;
A5) use the A on-hook, user B and user C conversation, the enquiry call transfer service finishes.
2, the blind exemplary process that connects business of walking around is:
B1) user A and user B are in conversation state;
B2) user A hooking is dialed the number of user C then;
B3) after the user C ring, user A listens the successful prompt tone of switching, and user B listens ring-back tone;
B4) user C answers, user B and user C conversation.
If a user has opened a plurality of multi-voice services simultaneously, because operational consistency, speech sound access equipment is not known and should be handled according to the handling process of the sort of business.Open enquiry switching service simultaneously and blind walking around connects business like the user, behind user A hooking and FD finished dialing, speech sound access equipment does not know that this meets the professional user A of giving and put the successful prompt tone of switching according to blind walking around, and still puts ring-back tone according to enquiry switching service.
The method that solves this conflict traditionally is the class of business that limited subscriber can be opened, if promptly two business are conflicted to some extent then can only be opened one of them.
Summary of the invention
Technical problem to be solved by this invention is to provide the method and the system thereof of the multiple multi-voice service of a kind of compatibility, is used to eliminate the conflict between the various multi-voice services, opens a plurality of multi-voice services simultaneously to give a user.
To achieve these goals, the invention provides the method for the multiple multi-voice service of a kind of compatibility, it is characterized in that, comprising:
Step 1, voice terminal inserts voice communication network through speech sound access equipment, reports hook switch incident to said speech sound access equipment;
Step 2, said speech sound access equipment receive said hook switch incident, confirm directory that said voice terminal is collected the digits and uses, and when said directory is not sky, and said voice terminal is collected the digits and issues dialing tone;
Step 3; Said voice terminal reports dialer event to said speech sound access equipment; Said speech sound access equipment gets into corresponding multi-voice service flow process and handles through number that reports and said directory are mated multi-voice service type and the dial content of confirming the current use of said voice terminal.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 2, further comprises:
Said speech sound access equipment is confirmed the step of said directory according to the current state of the multi-voice service of said voice terminal configuration and said voice terminal.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 2, further comprises:
Said speech sound access equipment judges whether said directory is empty step; If said number number be a sky; The result that then will dial is changed to sky, exports the multi-voice service type and the dial content of the current use of said voice terminal, gets into corresponding multi-voice service flow process and handles.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 2, further comprises:
Said speech sound access equipment is hung up the current talking of said voice terminal, and said voice terminal is collected the digits, and issues the step of dialing tone and setting dialing timer.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 3, further comprises:
If said dialing timer expiry, said voice terminal do not report said dialer event to said speech sound access equipment, then carry out abnormality processing, and confirm that the business of the current use of said voice terminal is not a multi-voice service, end process.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 3, further comprises:
When the said number that reports and said directory did not match, said speech sound access equipment carried out abnormality processing, and confirmed that the business of the current use of said voice terminal is not a multi-voice service, end process.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 3, further comprises:
When the multi-voice service type of the current use of said voice terminal is blind walking around when connecing, said speech sound access equipment connects flow process and handles according to blind walking around; Or
When the multi-voice service type of the current use of said voice terminal keeps for calling out, when enquiry call switching or Three-Way Calling, said speech sound access equipment makes a call to the third party according to said dial content.
The method of the multiple multi-voice service of described compatibility wherein, in the said step 3, further comprises:
Behind the call setup of initiating to said third party, said voice terminal reports the hook switch incident once more:
When the business of the current use of said voice terminal was not multi-voice service, said speech sound access equipment returned to the preceding state of hooking, and waits for next step processing of said voice terminal; Or
When the business of the current use of said voice terminal be call out keep, when enquiry call switching or Three-Way Calling, said speech sound access equipment gets into the corresponding business flow process and handles.
To achieve these goals, the present invention also provides the system of the multiple multi-voice service of a kind of compatibility, comprises the voice terminal, speech sound access equipment, the voice communication network that connect in order, it is characterized in that,
Said voice terminal is used for inserting said voice communication network through said speech sound access equipment, reports hook switch incident to said speech sound access equipment;
Said speech sound access equipment is used to receive said hook switch incident, confirms directory that said voice terminal is collected the digits and uses, and when said directory is not sky, and said voice terminal is collected the digits and issues dialing tone;
Said voice terminal; Be used to report dialer event to said speech sound access equipment;, get into the multi-voice service flow process and carry out handled through number that reports and said directory are mated multi-voice service type and the dial content of confirming the current use of said voice terminal by said speech sound access equipment.
The system of the multiple multi-voice service of described compatibility, wherein, said multi-voice service type comprises: call out to keep, the enquiry call switching, blind walk around connect, in the Three-Way Calling one or more.
The system of the multiple multi-voice service of described compatibility, wherein, said voice terminal is landline telephone, mobile phone or IP software terminal; Said speech sound access equipment is integrated access equipment, home gateway, borde gateway or digital SPC exchange.
Useful technique effect of the present invention:
Adopt the inventive method, eliminated the conflict between the multiparty service that various use hook switch incidents trigger, thereby can open multiple multi-voice service simultaneously for a user.This can provide better service to the user to communication service provider, effectively improves user satisfaction, promotes self competitiveness; As far as the user can be convenient the use more service.
Describe the present invention below in conjunction with accompanying drawing and specific embodiment, but not as to qualification of the present invention.
Description of drawings
Fig. 1 is the system schematic of the multiple multi-voice service of compatibility of the present invention;
Fig. 2 is the method flow diagram of the multiple multi-voice service of compatibility of the present invention;
Fig. 3 is the process chart of specific embodiment of the present invention when using the inventive method for the first time;
Fig. 4 is the process chart of specific embodiment of the present invention when using the inventive method for the second time.
Embodiment
Below in conjunction with accompanying drawing and embodiment technical scheme of the present invention is made further more detailed description.
As shown in Figure 1, be the system schematic of the multiple multi-voice service of compatibility of the present invention.The use scene of compatible multiple multi-voice service has been described among this figure.This system 100 comprises:: voice terminal 10, speech sound access equipment 20, voice communication network 30.
Speech sound access equipment 20 is meant the various equipment that can voice terminal 10 be inserted voice communication network 30, and it can be integrated access equipment, home gateway, borde gateway, digital SPC exchange etc., can also be the speech sound access equipment of other types.
In Fig. 1, voice terminal 10 inserts voice communication network 30 through speech sound access equipment 20, and sets up basic conversation through voice communication network 30 and another voice terminal 40, and voice terminal 10 has been opened multiple multi-voice service.This moment, voice terminal 10 reported hook switch Event triggered multiparty service, and speech sound access equipment 20 is received the multiple multi-voice service of hook switch incident reprocessing.
As shown in Figure 2, be the method flow diagram of the multiple multi-voice service of compatibility of the present invention.
Adopt when of the present invention, voice terminal 10 inserts voice communication networks 30 through speech sound access equipment 20, and is as shown in Figure 1, and sets up basic conversation through voice communication network 30 and another voice terminal 40, and voice terminal 10 has been opened multiple multi-voice service.This moment, voice terminal 10 reported hook switch Event triggered multiparty service, and the speech sound access equipment 20 of receiving the hook switch incident is according to the multiple multi-voice service of flow processing shown in Figure 2.These concrete steps are following:
Step S200, beginning;
Step S201; Read the multi-voice service that voice terminal 10 is disposed; And combine voice terminal 10 current states, confirm 10 multi-voice services that can carry out of voice terminal, and the directory that each is professional is combined into to the voice terminal 10 employed directory that collects the digits.
In this step, each professional directory is confirmed according to type, quantity and the user's of multi-voice service use habit.
Step S202 judges that whether directory is empty, if directory is empty, then gets into step S203, otherwise changes step S204 over to.
Step S203, if directory is empty, expression current speech access device 20 can have been confirmed 10 multi-voice services that will carry out of voice terminal, the result that then will dial is changed to sky, and directly changes step S210 over to.
Step S204, if the directory non-NULL then needs voice terminal 10 through dialling the further clear and definite type of service that it need be carried out, this moment, current talking was hung up in speech sound access equipment 20 meetings.
Step S205, after current talking was hung up, 20 pairs of these voice terminals 10 of speech sound access equipment collected the digits, and set the dialing timer.
Step S206,20 pairs of voice terminals 10 of speech sound access equipment issue dialing tone, and get into step S207 or step S209 respectively according to the reported event of voice terminal 10.
Step S207 is not if behind the dialing timer expiry, voice terminal 10 reports dialer event.
Step S208, speech sound access equipment 20 carries out abnormality processing, and confirms the current non-multi-voice service that is output as, and gets into step S210 then.
In this step, speech sound access equipment 20 carries out abnormality processing can have different selections according to speech business user's use habit, both can keep current talking to be in suspended state, also can recover the conversation of being hung up.
Step S209; Voice terminal 10 is checked numbers and is handled; A professional corresponding directory if numbers match voice terminal 10 collects the digits in the employed directory is confirmed that then current multi-voice service type is the pairing type of service of this directory, and is got into step S210; Any one professional directory does not then get into step S208 if number matches.
Step S210, flow process finishes, the multi-voice service type and the dial content of the 10 current uses of output voice terminal.
After accomplishing above-mentioned handling process, speech sound access equipment 20 carries out subsequent treatment according to the multi-voice service type and the dial content of current use, and these processing are carried out according to the operation flow of each multi-voice service.
Further set forth the present invention below in conjunction with instantiation, certain speech business user opened simultaneously call out to keep, enquiry call switching, blind walking around connect and these 4 kinds of multi-voice services of Three-Way Calling.According to user's custom as follows to each professional directory definition:
1) calls out maintenance
Be when having only this conversation of roadbed " x.#|x.T ".Be after existing two-way to converse basically " 1 " and " 2 " that the former recovers other one tunnel conversation for breaking off current talking; The latter recovers other one tunnel conversation for keeping current talking.
2) enquiry call switching
Be when having only this conversation of roadbed " x.#|x.T "; Be after existing two-way to converse basically " 3 " that expression initiates to inquire the affair of being transferred to civilian work.
3) blind walking around connects
Be when having only this conversation of roadbed " * 1#x.#|*1#x.T "; Can not initiate blind walking around when existing two-way to converse basically connects.
4) Three-Way Calling
Be when having only this conversation of roadbed " x.#|x.T "; After existing two-way to converse basically be " ## ", Three-Way Calling is initiated in expression.
As shown in Figure 3, be the process chart of specific embodiment of the present invention when using the inventive method for the first time.This embodiment selects the abnormality processing mode for keeping current talking for hanging up attitude.On this condition basis, after use the inventive method, the handling process of speech sound access equipment 20 after receiving the hook switch incident is following:
Step S300, beginning;
Step S301; Read current multi-voice service type and have 4; And it is current when having only this conversation of roadbed; Follow-uply possibly get into any multi-voice service, and the directory of current calling maintenance, enquiry call switching and Three-Way Calling is identical, so the time directory be " x.#|x.T|*1#x.#|*1#x.T ".
Step S302 if directory is not empty (non-NULL), then hangs up current talking.
Step S303, after current talking was hung up, 20 pairs of these voice terminals 10 of speech sound access equipment collected the digits, and set the dialing timer.
Step S304,20 pairs of voice terminals 10 of speech sound access equipment issue dialing tone, and get into step S305 and step S307 respectively according to voice terminal 10 reported events.
Step S305 is not if behind the dialing timer expiry, voice terminal 10 reports dialer event.
Step S306, speech sound access equipment 20 carries out abnormality processing, and confirms the current non-multi-voice service that is output as, and gets into step S308 then.
Step S307; Voice terminal 10 is checked numbers and is handled; A professional corresponding directory if numbers match voice terminal 10 collects the digits in the employed directory is confirmed that then current multi-voice service type is the pairing type of service of this directory, and is got into step 8; Any one professional directory if number does not match then get into step S306.
Step S308, flow process finishes, and exports the multi-voice service type and the dial content of current use.
In this step, if the output result is non-multi-voice service, processing then of the present invention finishes.
In this step, if the multi-voice service type of output is that blind walking around connects, then speech sound access equipment 20 is follow-up handles according to this multi-voice service, and processing of the present invention finishes.
In this step, if the multi-voice service type of output is to call out maintenances/enquiry call switching/Three-Way Calling, then 20 of speech sound access equipments make a call to the third party according to exporting number.After calling out normal foundation, voice terminal 10 reports the hook switch incident once more, and this moment, speech sound access equipment 20 was handled according to Fig. 4 once more.
As shown in Figure 4, be the process chart of specific embodiment of the present invention when using the inventive method for the second time.These flow process concrete steps are following:
Step S400, beginning;
Step S401, reading current multi-voice service type has 4, owing to currently had two-way to call out, then can not initiate blind walking around and connect, follow-up possibly be call out keep, enquiry call switching and Three-Way Calling, so the time directory be " 1|2|3|## ".
Step S402, directory is not then hung up current talking for sky.
Step S403, after current talking was hung up, 20 pairs of these voice terminals 10 of speech sound access equipment collected the digits, and set the dialing timer.
Step S404,20 pairs of voice terminals 10 of speech sound access equipment issue dialing tone, and get into step S405 and step S407 respectively according to voice terminal 10 reported events.
Step S405 is not if behind the dialing timer expiry, voice terminal 10 reports dialer event.
Step S406, speech sound access equipment 20 carries out abnormality processing, and confirms the current non-multi-voice service that is output as, and gets into step S408 then.
Step S407; Voice terminal 10 is checked numbers and is handled; A professional corresponding directory if numbers match voice terminal 10 collects the digits in the employed directory is confirmed that then current multi-voice service type is the pairing type of service of this directory, and is got into step S408; Any one professional directory does not then get into step S406 if number matches.
Step S408, flow process finishes, and exports the multi-voice service type and the dial content of current use.
In this step, if the output result is non-multi-voice service, then speech sound access equipment 20 recovers the preceding state of hooking, waits for next step operation of user.
In this step, if the output result calls out maintenance, enquiry call switching or Three-Way Calling, then speech sound access equipment 20 is handled according to the corresponding service flow process.
The present invention eliminates the conflict between the various multi-voice services, thereby opens a plurality of multi-voice services simultaneously can for a user.
Certainly; The present invention also can have other various embodiments; Under the situation that does not deviate from spirit of the present invention and essence thereof; Those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (11)
1. the method for the multiple multi-voice service of compatibility is characterized in that, comprising:
Step 1, voice terminal inserts voice communication network through speech sound access equipment, reports hook switch incident to said speech sound access equipment;
Step 2, said speech sound access equipment receive said hook switch incident, confirm directory that said voice terminal is collected the digits and uses, and when said directory is not sky, to said voice terminal collect the digits and issue dialing tone after get into step 3;
Step 3; Said voice terminal reports dialer event to said speech sound access equipment; Said speech sound access equipment gets into corresponding multi-voice service flow process and handles through number that reports and said directory are mated multi-voice service type and the dial content of confirming the current use of said voice terminal.
2. the method for the multiple multi-voice service of compatibility according to claim 1 is characterized in that, in the said step 2, further comprises:
Said speech sound access equipment is confirmed the step of said directory according to the current state of the multi-voice service of said voice terminal configuration and said voice terminal.
3. the method for the multiple multi-voice service of compatibility according to claim 1 and 2 is characterized in that, in the said step 2, further comprises:
Said speech sound access equipment judges whether said directory is empty step; If said directory is empty; The then said speech sound access equipment result that will dial is changed to sky; Export the multi-voice service type and the dial content of the current use of said voice terminal, get into corresponding multi-voice service flow process and handle.
4. the method for the multiple multi-voice service of compatibility according to claim 1 is characterized in that, in the said step 2, said said voice terminal is collected the digits and issues dialing tone comprise:
Said speech sound access equipment is hung up the current talking of said voice terminal, and said voice terminal is collected the digits, and issues dialing tone and sets the dialing timer.
5. the method for the multiple multi-voice service of compatibility according to claim 4 is characterized in that, in the said step 3, further comprises:
If said dialing timer expiry, said voice terminal do not report said dialer event to said speech sound access equipment, then carry out abnormality processing, and confirm that the business of the current use of said voice terminal is not a multi-voice service, end process.
6. according to the method for claim 1 or 2 or the 4 or 5 multiple multi-voice services of described compatibility, it is characterized in that, in the said step 3, further comprise:
When the said number that reports and said directory did not match, said speech sound access equipment carried out abnormality processing, and confirmed that the business of the current use of said voice terminal is not a multi-voice service, end process.
7. according to the method for claim 1 or 2 or the 4 or 5 multiple multi-voice services of described compatibility, it is characterized in that, in the said step 3, further comprise:
When the multi-voice service type of the current use of said voice terminal is blind walking around when connecing, said speech sound access equipment connects flow process and handles according to blind walking around; Or
When the multi-voice service type of the current use of said voice terminal keeps for calling out, when enquiry call switching or Three-Way Calling, said speech sound access equipment makes a call to the third party according to said dial content.
8. according to the method for claim 1 or 2 or the 4 or 5 multiple multi-voice services of described compatibility, it is characterized in that, in the said step 3, further comprise:
Behind the call setup of initiating to the third party, said voice terminal reports the hook switch incident once more:
When the business of the current use of said voice terminal was not multi-voice service, said speech sound access equipment returned to the preceding state of hooking, and waits for next step processing of said voice terminal; Or
When the business of the current use of said voice terminal be call out keep, when enquiry call switching or Three-Way Calling, said speech sound access equipment gets into the corresponding business flow process and handles.
9. the system of the multiple multi-voice service of compatibility comprises the voice terminal, speech sound access equipment, the voice communication network that connect in order, it is characterized in that,
Said voice terminal is used for inserting said voice communication network through said speech sound access equipment, reports hook switch incident to said speech sound access equipment;
Said speech sound access equipment is used to receive said hook switch incident, confirms directory that said voice terminal is collected the digits and uses, and when said directory is not sky, and said voice terminal is collected the digits and issues dialing tone;
Said voice terminal; Be used to report dialer event to said speech sound access equipment;, get into the multi-voice service flow process and carry out handled through number that reports and said directory are mated multi-voice service type and the dial content of confirming the current use of said voice terminal by said speech sound access equipment.
10. the system of the multiple multi-voice service of compatibility according to claim 9 is characterized in that, said multi-voice service type comprises: call out to keep, the enquiry call switching, blind walk around connect, in the Three-Way Calling one or more.
11. the system according to claim 9 or the multiple multi-voice service of 10 described compatibilities is characterized in that said voice terminal is landline telephone, mobile phone or IP software terminal; Said speech sound access equipment is integrated access equipment, home gateway, borde gateway or digital SPC exchange.
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| CN105763399A (en) * | 2014-12-17 | 2016-07-13 | 中兴通讯股份有限公司 | Service processing method, device and home gateway |
| CN110493022B (en) * | 2019-08-26 | 2021-05-11 | 中国联合网络通信集团有限公司 | Method, device and system for establishing three-party session |
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| CN101110870A (en) * | 2007-08-27 | 2008-01-23 | 中兴通讯股份有限公司 | Method for implementing switch hook in conversation initialized protocol |
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| CN101110870A (en) * | 2007-08-27 | 2008-01-23 | 中兴通讯股份有限公司 | Method for implementing switch hook in conversation initialized protocol |
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