CN101197880B - Method for eliminating collision between holding call and three-party call - Google Patents
Method for eliminating collision between holding call and three-party call Download PDFInfo
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- CN101197880B CN101197880B CN2007101986215A CN200710198621A CN101197880B CN 101197880 B CN101197880 B CN 101197880B CN 2007101986215 A CN2007101986215 A CN 2007101986215A CN 200710198621 A CN200710198621 A CN 200710198621A CN 101197880 B CN101197880 B CN 101197880B
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Abstract
The invention provides a method for eliminating conflict between call hold and three-party service. The method comprises the following processing: Step S202, voice access equipment makes a first voice terminal and a second voice terminal to be in hold state through a voice communication network; Step S204, the voice access equipment receives number to the first voice terminal and plays dial tone to the first voice terminal, and a dial timer is set; and Step S206, to enter the call hold processing or the three-party service processing is determined according to whether the first voice terminal reports a dial event before the dial timer is overtime. The invention can synchronously open two supplementary services of call hold and three-party service for the same user; for communication service providers, the invention can provide users with better service, effectively improve the satisfaction of the users and boost the self-competitive power; for the users, the users can use more services more conveniently.
Description
Technical field
The present invention relates to the supplementary service technology of voice communication, relate in particular to a kind of method of calling out maintenance and Three-Way Calling conflict of eliminating.
Background technology
Calling out maintenance and Three-Way Calling is supplementary service commonly used in the voice communication, these two kinds of business all need to trigger by user's hooking on telephone set, but the speech sound access equipment of supporting these two kinds of supplementary services need be done different processing at different business after receiving the hook switch incident that telephone set reports.Keep for calling out, speech sound access equipment need be hung up current talking, makes both call sides all can not receive the other side's voice signal; And for Three-Way Calling, speech sound access equipment need issue dialing tone to the telephone set that reports the hook switch incident to begin to collect the digits simultaneously, to determine the third party in this business.
Because speech sound access equipment is after receiving the hook switch incident, different to calling out the subsequent treatment that keeps with in two kinds of business of Three-Way Calling, a user can not open this two kinds of business simultaneously in existing voice communication network, promptly, just can not open three party service if the user has opened call hold service, vice versa.
Along with the development of society, communication service provider is in order to provide better service to the user, and expectation can be provided as a user and open the method for calling out maintenance and two kinds of business of Three-Way Calling simultaneously.
Summary of the invention
The objective of the invention is to eliminate the processing conflict of speech sound access equipment, thereby open this two kinds of supplementary services simultaneously can for a user calling maintenance and two kinds of supplementary services of Three-Way Calling.
The invention provides a kind of method of calling out maintenance and Three-Way Calling conflict of eliminating, first voice terminal and second voice terminal enter talking state, first voice terminal reports the hook switch incident, speech sound access equipment receives the hook switch incident, this method comprises following processing: step S202, and speech sound access equipment makes first voice terminal and second voice terminal enter the maintenance attitude by voice communication network; Step S204, speech sound access equipment collects the digits to first voice terminal and puts dialing tone to it, and sets the dialing timer; And step S206, whether report dialer event to determine to enter according to first voice terminal before the dialing timer expiry and call out maintenance processing or Three-Way Calling processing.
Wherein, call out the maintenance processing and comprise following processing: first voice terminal does not report dialer event always, the dialing timer expiry; Speech sound access equipment stops first voice terminal is put dialing tone and stopped to collect the digits to it; And speech sound access equipment carries out subsequent treatment according to call hold service.
In addition, Three-Way Calling is handled and comprised following processing: before the dialing timer expiry, first voice terminal reports the dialer event to the 3rd voice terminal; Speech sound access equipment stops first voice terminal is put dialing tone and stopped to collect the digits to it, cancels the dialing timer; And carry out subsequent treatment according to three party service.
In addition, before step S202, also comprise following processing: judge that first voice terminal is in pending state or conversation state, if first voice terminal is in conversation state, then proceed to step S202, if and described first voice terminal is in pending state, judge then whether first voice terminal can initiate Three-Way Calling.
Can initiate Three-Way Calling if judge first voice terminal, then proceed to step S204, otherwise be defined as call hold service.
First voice terminal disposes call hold service and three party service simultaneously.
Each voice terminal has call function and can report the hook switch incident, comprises landline telephone, mobile phone and IP software terminal.
Each speech sound access equipment can insert described voice communication network with described voice terminal, comprises integrated access equipment, borde gateway and digital SPC exchange.
Each voice access terminal and insert voice communication network by same speech sound access equipment or a plurality of speech sound access equipment.
Adopt the present invention open to call out for same user simultaneously and keep and two kinds of supplementary services of Three-Way Calling,, can provide better service, effectively improve user satisfaction, promote self competitiveness to the user for communication service provider; For the user can be convenient the use more service.
Other features and advantages of the present invention will be set forth in the following description, and, partly from specification, become apparent, perhaps understand by implementing the present invention.Purpose of the present invention and other advantages can realize and obtain by specifically noted structure in the specification of being write, claims and accompanying drawing.
Description of drawings
Accompanying drawing is used to provide further understanding of the present invention, and constitutes the part of specification, is used from explanation the present invention with embodiments of the invention one, is not construed as limiting the invention.In the accompanying drawings:
Fig. 1 illustrates application scenarios of the present invention;
Fig. 2 illustrates the flow chart of calling out the method for maintenance and Three-Way Calling conflict according to elimination of the present invention; And
Fig. 3 is the flow chart that illustrates according to the method for the embodiment of the invention.
Embodiment
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein only is used for description and interpretation the present invention, and be not used in qualification the present invention.
Fig. 1 illustrates application scenarios of the present invention; Fig. 2 illustrates the flow chart of calling out the method for maintenance and Three-Way Calling conflict according to elimination of the present invention.Comprise speech sound access equipment, voice terminal in the system that the present invention uses.
The invention provides a kind of method of calling out maintenance and Three-Way Calling conflict of eliminating, first voice terminal and second voice terminal enter talking state, first voice terminal reports the hook switch incident, speech sound access equipment receives the hook switch incident, this method comprises following processing: step S202, and speech sound access equipment makes first voice terminal and second voice terminal enter the maintenance attitude by voice communication network; Step S204, speech sound access equipment collects the digits to first voice terminal and puts dialing tone to it, and sets the dialing timer; And step S206, whether report dialer event to determine to enter according to first voice terminal before the dialing timer expiry and call out maintenance processing or Three-Way Calling processing.
Wherein, call out the maintenance processing and comprise following processing: first voice terminal does not report dialer event always, the dialing timer expiry; Speech sound access equipment stops first voice terminal is put dialing tone and stopped to collect the digits to it; And carry out subsequent treatment according to call hold service.
In addition, Three-Way Calling is handled and comprised following processing: before the dialing timer expiry, first voice terminal reports the dialer event to the 3rd voice terminal; Speech sound access equipment stops first voice terminal is put dialing tone and stopped to collect the digits to it, cancels the dialing timer; And carry out subsequent treatment according to three party service.
In addition, before step S202, also comprise following processing: judge that first voice terminal is in pending state or conversation state, if first voice terminal is in conversation state, then proceed to step S202, if and described first voice terminal is in pending state, judge then whether first voice terminal can initiate Three-Way Calling.
Can initiate Three-Way Calling if judge first voice terminal, then proceed to step S204, otherwise be defined as call hold service.
First voice terminal disposes call hold service and three party service simultaneously.
Each voice terminal has call function and can report the hook switch incident, comprises landline telephone, mobile phone and IP software terminal.
Each speech sound access equipment can insert described voice communication network with described voice terminal, comprises integrated access equipment, borde gateway and digital SPC exchange.
Each voice access terminal and insert voice communication network by same speech sound access equipment or a plurality of speech sound access equipment.
Below, describe embodiments of the invention in detail with reference to Fig. 3.Fig. 3 is the flow chart that illustrates according to the method for the embodiment of the invention.
In the present embodiment, for convenience, adopt each terminal shown in Figure 1 to use the network configuration of a speech sound access equipment mode.
Before using the present invention, voice terminal A should dispose simultaneously to call out and keep and these two kinds of supplementary services of Three-Way Calling, and voice terminal A and voice terminal B have entered talking state.
Use voice terminal A to report the hooking incident this moment, and speech sound access equipment A begins the processing of present embodiment after receiving the hook switch incident.
Implement when of the present invention concrete, need to consider that () state for example, voice terminal A, that is, voice terminal is in pending state or conversation state to voice terminal.For the voice terminal that is in conversation state, handle according to flow process shown in Figure 2.And, need then to judge whether the voice terminal that is in pending state can initiate Three-Way Calling for the voice terminal that is in pending state.
At first, in step S301, judge that voice terminal A is in conversation state or pending state, if be in conversation state then enter step S303, if be in pending state then enter step S302.
In step S302, judge whether the whole A end of voice can initiate Three-Way Calling in pending state, if could would enter step S304, otherwise enter step S307.
In step S303, speech sound access equipment A makes the conversation between A and the B enter the maintenance attitude by voice communication network and speech sound access equipment B.
In step S304, speech sound access equipment A is begun voice terminal A is collected the digits, and puts dialing tone to it simultaneously, and sets the dialing timer.After this, handle according to step S305 or step S308, enter respectively and call out maintenance and three party service handling process according to the incident that voice terminal A reports.
In step S305, voice terminal A does not report dialer event, dialing tone timer expiry always.
Then, in step S306, speech sound access equipment A stops the collecting the digits of voice terminal A, and stops it being put dialing tone, cancels the dialing timer.
In step S307, speech sound access equipment keeps the call hold service between voice terminal A and the voice terminal B.Subsequent treatment is carried out according to call hold service.
On the other hand, in step S308, voice terminal A reports dialer event, and speech sound access equipment A stops the collecting the digits of voice terminal A, and stops it being put dialing tone, cancels the dialing timer.
Then, in step S308, voice terminal A finishes follow-up dialing.
In step S310, speech sound access equipment A enters the three party service handling process.Subsequent treatment is carried out according to the three party service handling process.
In the above-described embodiments, use dialing tone to come the user of deictic word voice terminal A to carry out dial-up operation, yet can adopt other prompt tones in actual applications, those skilled in the art can know, and using other prompt tones instead does not influence essence of the present invention.
Adopt the present invention open to call out for same user simultaneously and keep and two kinds of supplementary services of Three-Way Calling,, can provide better service, effectively improve user satisfaction, promote self competitiveness to the user for communication service provider; For the user can be convenient the use more service.
Be the preferred embodiments of the present invention only below, be not limited to the present invention, for a person skilled in the art, the present invention can have various changes and variation.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (7)
1. eliminate the method for calling out maintenance and Three-Way Calling conflict for one kind, first voice terminal and second voice terminal enter talking state, and described first voice terminal reports the hook switch incident, and speech sound access equipment receives described hook switch incident, it is characterized in that described method comprises following processing:
Step S202, described speech sound access equipment makes described first voice terminal and described second voice terminal enter the maintenance attitude by voice communication network;
Step S204, described speech sound access equipment collects the digits to described first voice terminal and puts dialing tone to it, and sets the dialing timer; And
Whether step S206 reports dialer event to determine to enter according to described first voice terminal before described dialing timer expiry and calls out maintenance processing or Three-Way Calling processing;
Wherein, described calling keeps processing to comprise following processing:
Described first voice terminal does not report dialer event always, described dialing timer expiry;
Described speech sound access equipment stops described first voice terminal is put dialing tone and stopped to collect the digits to it; And
Described speech sound access equipment carries out subsequent treatment according to call hold service;
Described Three-Way Calling is handled and is comprised following processing:
Before described dialing timer expiry, described first voice terminal reports dialer event;
Described speech sound access equipment stops described first voice terminal is put dialing tone and stopped to collect the digits to it, cancels described dialing timer; And
Described speech sound access equipment carries out subsequent treatment according to three party service.
2. method according to claim 1 is characterized in that, before described step S202, also comprises following processing:
Judge that described first voice terminal is in pending state or conversation state, if described first voice terminal is in conversation state, then proceed to described step S202, and if described first voice terminal is in pending state, judge then whether described first voice terminal can initiate Three-Way Calling.
3. method according to claim 2 is characterized in that, can initiate Three-Way Calling if judge described first voice terminal, then proceeds to described step S204, otherwise is defined as call hold service.
4. according to each described method in the claim 1 to 3, it is characterized in that described first voice terminal disposes call hold service and three party service simultaneously.
5. according to each described method in the claim 1 to 3, it is characterized in that each voice terminal has call function and can report the hook switch incident, comprises landline telephone, mobile phone and IP software terminal.
6. according to each described method in the claim 1 to 3, it is characterized in that each speech sound access equipment can insert described voice communication network with described voice terminal, comprises integrated access equipment, borde gateway and digital SPC exchange.
7. according to each described method in the claim 1 to 3, it is characterized in that each voice access terminal and insert voice communication network by same speech sound access equipment or a plurality of speech sound access equipment.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007101986215A CN101197880B (en) | 2007-12-11 | 2007-12-11 | Method for eliminating collision between holding call and three-party call |
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| Application Number | Priority Date | Filing Date | Title |
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| CN2007101986215A CN101197880B (en) | 2007-12-11 | 2007-12-11 | Method for eliminating collision between holding call and three-party call |
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| CN101197880A CN101197880A (en) | 2008-06-11 |
| CN101197880B true CN101197880B (en) | 2010-09-01 |
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Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101867647B (en) * | 2010-04-30 | 2013-10-16 | 中兴通讯股份有限公司 | Method and device for processing concurrency conflict in mobile terminal |
| CN117478793A (en) * | 2022-07-22 | 2024-01-30 | 中兴通讯股份有限公司 | Voice call method, device and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6665396B1 (en) * | 2000-10-06 | 2003-12-16 | Cisco Technologies, Inc. | Call hold manager system and method |
| CN1832517A (en) * | 2005-03-08 | 2006-09-13 | 中兴通讯股份有限公司 | Method for implementing new service based on H.248 protocol |
| CN1855972A (en) * | 2005-04-29 | 2006-11-01 | 艾威梯软件技术(北京)有限公司 | Method for bluetooth chat and calling hold in mobile network and three-party chat |
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2007
- 2007-12-11 CN CN2007101986215A patent/CN101197880B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6665396B1 (en) * | 2000-10-06 | 2003-12-16 | Cisco Technologies, Inc. | Call hold manager system and method |
| CN1832517A (en) * | 2005-03-08 | 2006-09-13 | 中兴通讯股份有限公司 | Method for implementing new service based on H.248 protocol |
| CN1855972A (en) * | 2005-04-29 | 2006-11-01 | 艾威梯软件技术(北京)有限公司 | Method for bluetooth chat and calling hold in mobile network and three-party chat |
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| CN101197880A (en) | 2008-06-11 |
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