CN101461225A - Automatic routing of in-vehicle emergency calls to automatic crash notification services and to public safety answering points - Google Patents
Automatic routing of in-vehicle emergency calls to automatic crash notification services and to public safety answering points Download PDFInfo
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- CN101461225A CN101461225A CNA2007800206500A CN200780020650A CN101461225A CN 101461225 A CN101461225 A CN 101461225A CN A2007800206500 A CNA2007800206500 A CN A2007800206500A CN 200780020650 A CN200780020650 A CN 200780020650A CN 101461225 A CN101461225 A CN 101461225A
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Abstract
A system and method automatically routes in-vehicle emergency calls to an automatic crash notification (ACN) call center using information provided by the calling mobile device in the call set up message. An operator at the ACN call center is presented with an identification of a public safety answering point (PSAP) that serves the location of the vehicle. The ACN operator may then conference in the PSAP if needed. The provided information is displayed at both the ACN operator's position and at the PSAP. Alternatively, the call is routed to the PSAP first or to both the PSAP and the ACN call center simultaneously.
Description
The cross reference of related application
The application relates to the U.S. Provisional Patent Application No.60/804 that the name of being submitted on June 12nd, 2006 by Kuen-Yih Hwang is called " Automatic Routing of In-Vehicle Emergency Calls to Automatic CrashNotification Services and to Public Safety Answering Points " (in-vehicle emergency calls is routed automatically to automatic crash notification service and public safety answering point), 454, and require its priority, by reference its full content is incorporated into this.
Background technology
The present invention relates to manual and automatic in-vehicle emergency calls is routed to automatic crash notification service centre and public safety answering point.More particularly, the present invention relates to be used for in-vehicle emergency calls is routed to the contiguous automatic crash notification service centre of original point and the system and method for public safety answering point called out.
Especially attempt to improve the in-vehicle emergency calls service in Europe always.Specifically, ETSI/OCG EMTEL#9 (on October 27th, 2004) has stipulated to set up the defined information of transmission in the message at in-vehicle emergency calls.These information comprise:
Header (title)
Time stamp (time mark)
Precise location (exact position)
ECall qualifier (urgent call qualifier)
Vehicle identification (vehicle identification sign)
Service provider identifier (service provider's sign)
These information are called " emergency call information " (eCall information) here.Whether the Header field identification of emergency call information goes out this calling is manually or automatically to be provided with, the still calling of " ready to help others ".Time stamp provides the approximate time of bid." preciselocation " field provides the X/Y coordinate of vehicle, and it is from the global positioning system in the car (GPS)." eCall qualifier " indicates which or which be activated (for example anterior bump, the sidepiece bump etc.) in one or more vehicle sensors." Vehicle identification " then is self-evident." Service provider identifier " is used to discern the predetermined notification service (telephone number or IP address) of this vehicle.
The purpose of this effort is that above-mentioned information is sent to public safety answering point (PSAP), handles this calling, and therefore improves the obtainable information of PSAP operator.But in-vehicle emergency calls at first is routed to public telephone carrier, and described public telephone carrier is manually selected PSAP or crash notification service automatically, even described operator can not orally converse with Vehicular occupant.This operator routes the call to selected PSAP then.Described emergency call information is sent to PSAP by independent channel then and is presented on the terminal of PSAP operator.
But this manual operator's intervening mode has slowed down and calling has been sent to the speed of PSAP and automatic collision notification system.As known in the art, urgent call needs the fast as far as possible answering point that is routed to that fast as far as possible assistance is provided.
Summary of the invention
Solved and obtained technique effect by this problem of system and method for the present invention in this area.The information that the mobile device that described system and method use is called out provides in the call setup message is routed automatically to automatic crash notification (ACN) call center with in-vehicle emergency calls.The sign of the public safety answering point (PSAP) of the serviced vehicle location of operator of ACN call center.This ACN operator can hold consultation with PSAP then as required.The information that is provided is presented at the position and the PSAP place of ACN operator.Alternatively, calling at first is routed to PSAP or is routed to PSAP simultaneously and the ACN call center.
A method according to the present present invention execution mode, serving mobile switching center (MSC) is according to being dialled digit recognition urgent call (for example 9-1-1,1-1-2,1-1-0 etc., the perhaps limited number of the telephone number by identification ACN service provider).But opposite with prior art, MSC is by transmitting the emergency call information inquiry according to emergency location center of the present invention.Emergency location center is to decoding from the emergency call information of call setup message.Emergency location center uses the location field (X/Y) in the emergency call information to determine to serve the PSAP that calls out vehicle location.In addition, emergency location center has determined whether this vehicle location of ACN call center services.The emergency call information that the emergency location center storage is relevant with the number of calling party is so that further use.
EC guiding MSC sends to selected ACN call center by for example PSTN (PSTN) with calling.When the ACN call center receives calling, serve the sign of the PSAP of calling vehicle location to the EC inquiry.If desired, the operator of ACN call center can set up MPTY between PSAP, ACN call center and Che Nei mobile device.PSAP also can inquire emergency call information to emergency location center.
Alternatively, emergency location center can be set up MPTY automatically between PSAP/ACN call center and in-car phoning, so that further reduce call set-up time.
In this way, automatic and manual in-vehicle emergency calls accurately and apace is routed to the answering point of the position of the most close vehicle that sends calling.
Description of drawings
Consider can be more fully understood to the present invention with detailed Description Of The Invention in conjunction with the accompanying drawings, wherein:
Fig. 1 has shown the communication network according to one embodiment of the present invention;
Fig. 2 has shown by the call flow according to the communication network of Fig. 1 of one embodiment of the present invention;
Fig. 3 has shown the block diagram according to Fig. 1 emergency location center of one aspect of the invention; And
Fig. 4 has shown the workflow diagram of the emergency location center of Fig. 3 according to a further aspect of the invention.
Embodiment
The specific embodiment of the present invention describes with reference to the emergency call information that ETSI/OCG EMTEL #9 (on October 27th, 2004) describes, and this standard all is incorporated into this paper by reference.Those skilled in the art will recognize that after studying this specification of the present invention carefully the available any information of mobile device can be sent call alert, is in particular urgent call.For example, if mobile device can not provide GPS information, other information (for example, sub-district and sector) that then are used for before this area are used to route is carried out in calling.But emergency location center can replace selected call center based on other information that send from this mobile device.These information can comprise the purposes or the purpose (for example, military affairs, police car, dangerous waste product transportation etc.) of vehicle, and this can need special calling center or PSAP to handle.In addition, EC can use the indication as language needs of dialed number that mobile device provides or information.Emergency location center specifically is routed to the operator of understanding this language by calling out, thereby replaces common route.
Referring now to Fig. 1, it shows the communication network 100 according to one embodiment of the present invention.Usually, communication network 100 comprises PSTN (PSTN) 102.PSTN102 generally includes a plurality of circuit-switched voice paths 104 and signaling network 106.In this exemplary execution mode, realize representing voice path, dotted line represent data paths.Other assemblies, for example transmission point signal, tandem switching system, local switching system, selective router etc. do not illustrate in the communication network 100 of Fig. 1, and these assemblies are contents well known in the art, do not form part of the present invention, therefore do not do further discussion.
(MSC) 108 of mobile switching centre is connected to PSTN102 by circuit-switched voice paths 104 and signal network 106.As known in the art, MSC108 is the part of public land mobile network (PLMN).PLMN is known in the art, and does not form part of the present invention, does not therefore do further discussion.MSC108 directly or by base station controller (not illustrating, still known in this field) is connected with a plurality of cellular basestations, is expressed as cellular basestation 110 here.Each cellular basestation 110 is supported the call function of a plurality of mobile communications devices (being expressed as mobile device 112 in the car).
The purpose of automatic crash notification (ACN) system is that fast as far as possible assistance manually or automatically is provided when having an accident (for example the collision tree 114) or other accidents in the car.In this ACN system, ACN call center 116 is by communication network 100 contacts.The ACN call center can be private telephone operated center, business telephone center or public telephone center.The a plurality of call centers that are in local key position can be arranged, a call center from a plurality of compasses of competency receipt of call perhaps can be arranged.
Here show the emergency location center (ELC) 120 according to one aspect of the invention, it is connected on the signaling network 106 among the PSTN 102, and it can also be connected on the circuit-switched voice paths 104 among the PSTN 102.With reference to Fig. 3 and 4 ELC 120 is described in more detail below.ELC 120 can be the part of PSTN 102 or can be connected to the data network (not illustrating, still known in this field) that communicates with signaling network 106.It will be appreciated by those skilled in the art that ELC 120 can be unit independently, perhaps can be a function of moving on another network element of for example network control point.
At last, communication network 100 comprises a plurality of public safety answering points, and it is expressed as public safety answering point (PSAP) 118.PSAP 118 links to each other with PSTN 102 by selective router (do not illustrate, but known in this field), is connected on circuit-switched voice paths 104 and the signaling network 106.Each PSAP 118 serves predetermined map area.Each PSAP 118 also has predefined emergency service number (ESN), and some have direct dial telephone number.ESN identify be connected to PSTN 102 PSAP to be used for the route purpose.For the calling that is difficult to maybe can not be routed to through ESN suitable PSAP, direct dial telephone number can be as the back door that is routed to PSAP.
According to an aspect of this illustrative embodiments, PSAP 118 is directly connected to ELC 120 by data wire 130.In this way, PSAP 118 can directly obtain positional information, call-back telephone number etc. from ELC 120.In addition, PSAP 118 can for example use VoIP to be connected to ACN call center 116 by dedicated network or data network, and it is expressed as line 132.PSAP 118 communicates by letter with ACN call center 116 by the circuit-switched voice paths 104 among the PSTN 102.Selectively, PSAP 118 can directly be connected by voice path 134 with ACN call center 116.
Call flow referring now to Fig. 2 is described the method according to this invention in conjunction with the communication network 100 of Fig. 1.When mobile device in car 112 is called out, begin to handle at point 202.This calling can be manual call (for example dialing by driver or passenger), perhaps can be automatic calling (for example one or more transducer is triggered).Mobile device 112 sends the information with the message set up according to above-mentioned urgent call explanation in this car.
MSC 108 receipt of call also be compared to determine that with the emergency numbers tabulation this calling is urgent call by dialling (being also referred to as " called " and " target ") number.According to an aspect of the present invention, the emergency numbers tabulation not only comprises the emergency numbers (for example 9-1-1,1-1-2,1-1-0 etc.) of local compass of competency, also can comprise the telephone number of one or more ACN call center 116.
In case MSC 108 has determined that this calling is urgent call, in step 204, MSC 108 is to ELC 120 inquiry route instructions.In a kind of illustrative embodiments, MSC 108 sends call setup message or inquiry message to ELC120.For example, the call setup message may comprise provides the ISUP of emergency call information loop message, and the inquiry message may comprise GSM MAP or ANSI 41 MAP messages.Any message that sends comprises the X/Y coordinate of mobile device 112 in the car.Describe with reference to Fig. 3 as following, ELC 120 Query Databases are served the position of mobile device 112 in the car so that determine which ACN call center with guiding call position and which PASP of mobile device 112 to the car.In step 206, ELC120 returns to MSC 108. with the index telephone number (directory number) of selected ACN call center and/or the ESN (perhaps index telephone number) of service PASP
In this illustrative embodiments of the present invention, MSC 108 at first routes the call to ACN call center 116.For this reason, in step 208, MSC 108 is by PTSN 102 routing calls.In step 210, PTSN 102 sends to ACN call center 116 with calling.In step 212, set up voice path.
Advantageously, when setting up calling, for example the call setup message of IAM message or SETUP message is sent to ACN call center 116 by signaling network 106, and described call setup message includes emergency call information, thereby comprises the position of mobile device 112 in the car.Also advantageously, the ESN of PSAP 118 or index telephone number also are sent to ACN call center 116 in this original message.Alternatively, positional information, PSAP 118 numbers or other information are inquired to ELC120 by ACN call center 116 in step 214.Do not have signaling network or only have that this step is necessary in the communication network of limited signaling network at some.This inquiry is at signaling network 106, private data network or for example be sent out on the public data network of internet (do not illustrate, but known in this field).
In step 216, the ELC120 use is requested information and responds.In step 218, ACN call center 116 requires PTSN 102 to set up Three-Way Calling or conference telephone in the middle of MS112, ACN call center 116 and PSAP118.In step 222, PSAP 118 is from the information of ELC120 request about mobile device 112 in the calling car.This request also can be carried out on signaling network 106, dedicated link 130, public data network or private data network.In step 224, ELC 120 uses institute's information requested to respond.At last, in step 226, in car, set up Three-Way Calling between mobile device 112, ACN call center 116 and the PSAP 118.
Referring now to Fig. 3, show the block diagram of the exemplary emergency centre of location (ELC) 112.The center of ELC120 be processor 302, its use is stored in program and each assembly of Data Control in the memory 306.Relaying signaling interface unit 308 sends and receives the signaling message from MSC 108 and/or signaling network 106.Relaying signaling interface unit 308 sends inquiry and data to processor 302.Processor 302 is translated into X/Y ACN call center numbers and PSAP number by X/Y being applied in the coordinate routing database 310.Telephone number that is produced and/or ESN turn back to relaying signaling interface unit 308 by processor 302 so that send.Optionally, data network interface 312 also can be connected to processor and with realize identical functions at data message relaying signaling interface unit 308.
Referring now to Fig. 4, show the control flow chart of the processor 302 among the ELC 120.400 places begin at circle, continue action box 402.In action box 402, processor 302 from relaying signaling interface unit 308 or data interface unit 312 receive emergency call informations.In database process 404, the X/Y coordinate that receives in emergency call information is applied to coordinate routing database 310, so that obtain the ESN in the residing zone of the described X/Y coordinate of service or the telephone number of PSAP.
Continue to carry out database process 406.In database process 406, the X/Y coordinate is applied to coordinate routing database 310, so that obtain to serve the telephone number of the ACN call center of the position of communicator in the car of calling.Then, continue to carry out judgement diamond 408.In judging diamond 408, judge whether that other parameter is applied to database in addition.For example, if the sign of ACN call center with in step 406, obtain different, then proceed to database process 410, so that obtain telephone number.Selectively, may demonstrate calling from government or other special cars.In this case, may need special P SAP and/or ACN call center.Database process 410 has obtained required number.
In addition, may there be the parameter that shows vehicle owner or the said language of driver.Database process 410 has obtained operator, PSAP, the needed number in ACN call center or all these mechanisms of language-specific.Dialled digits also can be used as the alternate parameter relevant with said language.For example, if 9-1-1 is a dialled digits, the caller can talkative English, Spanish or French.If 1-1-0 is a dialled digits, then the caller can talkative Chinese.Therefore, database process 410 can obtain a plurality of destination numbers by the level according to other parameters before a destination number is selected.
When in judging diamond 408, not having other parameters to handle, proceed to action box 412.In action box 412, the telephone number of PSAP data and ACN call center is returned to relaying signaling interface unit 308 or data interface unit 312.In circle 414 end process.
Be to be understood that above-mentioned execution mode only is used to illustrate the present invention, those skilled in the art are in a lot of variations that can design the foregoing description without departing from the scope of the invention.Therefore, these variations fall within the scope of claims and their equivalents.
Claims (14)
1, a kind of method that is used for route from the urgent call of mobile device in the car, described method comprises:
Mobile device receives and sets up message in the described car, and the described message of setting up comprises a plurality of parameters;
Based in the described parameter one or more, determine the automatic crash notification of target (ACN) call center;
Based in the described parameter one or more, determine target public safety answering point (PASP); And
Described urgent call is routed to described target ACN call center.
2, method according to claim 1 is characterized in that, described method also comprises:
Described urgent call is routed to described PSAP.
3, method according to claim 1 is characterized in that, described method also comprises:
In described car, set up Three-Way Calling between mobile device, described target ACN call center and the described target P SAP.
4, method according to claim 1 is characterized in that, described method also comprises:
In response to request, the sign of described target P SAP is forwarded to described target ACN call center from described target ACN call center.
5, method according to claim 1 is characterized in that, described method also comprises:
In response to request, in described car, set up Three-Way Calling between mobile device, described target ACN call center and the described target P SAP from described target ACN call center.
6, method according to claim 1 is characterized in that, described method also comprises:
Determine language based on described one or more parameter; And
The step of described definite target ACN call center is carried out based on described language.
7, method according to claim 1 is characterized in that, described method also comprises:
Determine language based on described one or more parameter; And
The step of described definite target P SAP is carried out based on described language.
8, a kind of method that is used for route from the urgent call of mobile device in the car, described method comprises:
Mobile device receives and sets up message in the described car, and the described message of setting up comprises a plurality of parameters;
Based in the described parameter one or more, determine the automatic crash notification of target (ACN) call center;
Based in the described parameter one or more, determine target public safety answering point (PASP); And
Described urgent call is routed to described target P SAP call center.
9, method according to claim 8 is characterized in that, described method also comprises:
Described urgent call is routed to described PSAP.
10, method according to claim 8 is characterized in that, described method also comprises:
In described car, set up Three-Way Calling between mobile device, described target ACN call center and the described target P SAP.
11, a kind of emergency location center, it comprises:
The signaling interface unit is used for receiving the message that comprises one or more parameter from network, and returns destination number by described network;
Database is used to store a plurality of parameters relevant with the ACN call center numbers with a plurality of target P SAP numbers; And
The processor that is connected with described database with described signal interface unit, described processor is used for one or more of described one or more parameter is applied to described database, so that select in described a plurality of target P SAP number and the described a plurality of target ACN call center medium size, and selected target P SAP number and selected ACN call center numbers are turned back to described signal interface unit, so that transmit by described network.
12, emergency location center according to claim 11 is characterized in that, one in the described parameter comprises position coordinates.
13, emergency location center according to claim 12 is characterized in that, described database comprises the coordinate routing database.
14, emergency location center according to claim 11 is characterized in that, a parametric representation language preference in the described parameter, and described database comprises the language routing database.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US80445406P | 2006-06-12 | 2006-06-12 | |
| US60/804,454 | 2006-06-12 | ||
| US11/754,449 | 2007-05-29 |
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| CN101461225A true CN101461225A (en) | 2009-06-17 |
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| CNA2007800206500A Pending CN101461225A (en) | 2006-06-12 | 2007-06-11 | Automatic routing of in-vehicle emergency calls to automatic crash notification services and to public safety answering points |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102281369A (en) * | 2010-06-10 | 2011-12-14 | 通用汽车有限责任公司 | Remote vehicle data access during a multi-way call with a vehicle telematics unit |
| CN103891388A (en) * | 2011-09-27 | 2014-06-25 | 美国博通公司 | Method and processing system for attempting an emergency call by a wireless device |
| CN112489388A (en) * | 2020-12-04 | 2021-03-12 | 深圳位置网科技有限公司 | Multi-party synchronous alarm method and system for vehicle-mounted ECALL equipment |
| CN114627600A (en) * | 2022-03-22 | 2022-06-14 | 上海安吉星信息服务有限公司 | Internet of vehicles emergency call system and call control method thereof |
-
2007
- 2007-06-11 CN CNA2007800206500A patent/CN101461225A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102281369A (en) * | 2010-06-10 | 2011-12-14 | 通用汽车有限责任公司 | Remote vehicle data access during a multi-way call with a vehicle telematics unit |
| CN102281369B (en) * | 2010-06-10 | 2014-03-19 | 通用汽车有限责任公司 | Remote vehicle data access during a multi-way call with a vehicle telematics unit |
| CN103891388A (en) * | 2011-09-27 | 2014-06-25 | 美国博通公司 | Method and processing system for attempting an emergency call by a wireless device |
| CN112489388A (en) * | 2020-12-04 | 2021-03-12 | 深圳位置网科技有限公司 | Multi-party synchronous alarm method and system for vehicle-mounted ECALL equipment |
| CN114627600A (en) * | 2022-03-22 | 2022-06-14 | 上海安吉星信息服务有限公司 | Internet of vehicles emergency call system and call control method thereof |
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Application publication date: 20090617 |