CN101370184A - Consumer information transmitting and receiving system and method based on short message platform - Google Patents
Consumer information transmitting and receiving system and method based on short message platform Download PDFInfo
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- CN101370184A CN101370184A CNA2008101983387A CN200810198338A CN101370184A CN 101370184 A CN101370184 A CN 101370184A CN A2008101983387 A CNA2008101983387 A CN A2008101983387A CN 200810198338 A CN200810198338 A CN 200810198338A CN 101370184 A CN101370184 A CN 101370184A
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Abstract
The invention discloses a consumption information receiving-transmitting system based on a short message platform and a method. The receiving-transmitting system comprises an information collecting device for collecting customer data, an information receiving-transmitting device for transmitting the consumption information to the client or receiving the feedback information from the client, and an information generating system. The input end of the information generating system is connected with the information collecting device, and the output end thereof is connected with the information receiving-transmitting device for transmitting the preset consumption information to the client or receiving the feedback information from the client. The receiving-transmitting method is to establish correlation between the customers and the consumption products; through setting the receiving-transmitting conditions and contents of the consumption information, when specific consumption behavior happens, the consumption information is automatically generated by the information generating system and transmitted to the customers. The receiving-transmitting processes of the consumption information are automatically performed by a computer completely without human operations, so the invention is favorable for improving the information service efficiency and quality of enterprises and reducing service costs.
Description
Technical field
The present invention relates to a kind ofly in the commodity transaction process, the client is realized the consumption information receive-transmit system of follow-up service, and send or the method for the information of reception by this system.
Background technology
At present, in the commodity transaction process of every profession and trade, the consumer wishes to obtain better after-sale service, and the better service mode is also constantly being sought by businessman.Along with the development of computer technology and mechanics of communication, traditional manual service mode is substituted gradually, progressively realizes the digitized information service, so the various service systems of development and Design also constantly occur.Existing service system can be divided into following a few class usually: the first kind is the manual telephone system service system, promptly is based upon the service system on the existing communication network basis, dials customer phone by manual type, and corresponding service is provided; Second class is the client management system (CRM) that is based upon on the Basis of Computer Engineering, this system is each time when the client sends information, the information content that all needs artificial input to send is imported client's receiving number (as Mobile Directory Number) again, clicks then to send.When being sent out amount of information when big, therefore the personnel's workload that produces also is very heavy, and inevitably takes place to omit and mistake in the manual operation process.
For example, the Chinese invention patent CN 1194486C in Granted publication on March 23rd, 2005 provides a kind of special-purpose information service communication system for automobile and method, provides corresponding after-sales-service information by the public telecommunication switching network on the mobile phone of user vehicle.
But all there are some common defectives in above-mentioned various types of service systems: one, service system all need artificial participation, and its service provider remains by the staff (for example voice service) is provided; For system user, need dispose the attendant of some for this reason, and the professional training that they are correlated with, cost is higher.Its two because human factor, be difficult to guarantee unified service quality, and also very difficult to attendant's supervision test and appraisal, can not guarantee timely, accurate and effective service.In addition, also has a class service system, it also is the computer system that is based upon on the communication network basis, by sending service information blindly to the unspecific consumer group, therefore cause " distributing indiscriminately " phenomenon, not only be subjected to consumer's detest deeply, and produced a large amount of junk information, increased the burden of communication network.
Summary of the invention
The object of the present invention is to provide a kind of consumption information receive-transmit system and method based on SMS platform, realization sends consumption information automatically by computer system, perhaps receive feedback information, reduced artificial participation, help improving the efficiency of service of system from client.
The technical solution adopted in the present invention: a kind of consumption information receive-transmit system based on SMS platform comprises: information collecting device is used to gather customer data; Information transceiving device is used to send consumption information to client, perhaps receives the feedback information from client; And information generating system, the input of this information generating system is connected with information collecting device, output is connected with information transceiving device, be used to collect the customer data that obtains by information collecting device, set and concrete consumer behavior information corresponding transmitting-receiving condition and content by computer program, and automatically send the consumption information that presets to the client by information transceiving device, perhaps receive feedback information from client.
Above-mentioned information generating system comprises the customer management module that is mutually related, product administration module, consumption logging modle and short message managing module, wherein, described customer management module is used to collect customer data and it is classified, described product administration module is used to set the information of consumer products and the information transmit-receive condition and the content of concrete consumer behavior, described consumption logging modle is used to add up client's consumption record, and described short message managing module is used for statistics and consumption information is set.
More specifically, described customer management module is divided into normal client, big customer, potential customers, customer revenue and refrigeration/abandon client according to consumption record with the client, described clients in all types of translation type automatically when satisfying specified conditions.Described product administration module is divided into product information module, information on services module and information of lease module according to the attribute of product, corresponds respectively to dissimilar consumer products.Described consumption logging modle comprises Point Management Module, is used to add up client's total mark of consumption, and sends consumption information automatically to the client according to the information transmission condition that presets.
Above-mentioned information collecting device is a card reader, is used for reading or writing the customer data of consumption card.
Above-mentioned information transceiving device is a short message transceiver, and described short message transceiver is connected with communication network by telephone wire, perhaps is connected with wireless communication networks by radio-frequency antenna.
The present invention provides a kind of consumption information receiving/transmission method based on SMS platform simultaneously, comprises the steps:
(a) gather customer information, set up customer profile according to customer data;
(b) the transmitting-receiving condition and the content of setting consumption information;
(c) produce concrete consumer behavior, and set up related with the client consumer products according to this consumer behavior;
(d) the information transmit-receive conditioned disjunction consumption record that sets according to above-mentioned consumer products sends the consumption information that presets automatically
Give the client, perhaps receive feedback information from client.
Customer information in the above-mentioned steps (a) reads from client's consumption card by card reader, perhaps imports by the manual entry mode.
Consumption information in the above-mentioned steps (d) is sent to client by the short message transceiver that is connected with communication network by fixation phone line or radio-frequency antenna.
The present invention has set up relevance between client and consumer products (comprising specific product, service and lease etc.), only need in customer data and product information, set relevant consumption information and transmitting-receiving condition, when concrete consumer behavior takes place when, can generate and send consumption information to the client by information generating system is automatic, and this process is fully by computer automatic execution, participation work without any need for artificial has not only improved the information transmitting efficiency; And can avoid sending out and situation such as wrong transmission because of the leakage that human factor causes.In addition, this system can also provide business user's efficiency of service, and the user does not need to employ special attendant, has also avoided different attendants' otherness, helps forming unified service mode, improves service quality, and reduces service cost.
Description of drawings
Fig. 1 is a system principle diagram of the present invention;
Fig. 2 (a) is consumption information transmission flow figure of the present invention;
Fig. 2 (b) is the feedback information flow chart of reception client of the present invention;
Fig. 3 is that individual client's data of the present invention is provided with window interface;
Fig. 4 is that commercial accounts of the present invention data is provided with window interface;
Fig. 5 is big customer's condition setting window interface of the present invention;
Fig. 6 is that product class consumption information of the present invention is provided with window interface;
Fig. 7 is that service class consumption information of the present invention is provided with window interface;
Fig. 8 is that integration prompting message of the present invention is provided with window interface;
Fig. 9 is that note classification of the present invention is provided with window interface;
Figure 10 is a short message receiving-transmitting condition setting window interface of the present invention.
Embodiment
Below in conjunction with accompanying drawing concrete structure of the present invention is further described.
As Fig. 1 is the theory diagram of consumption information receive-transmit system of the present invention, this receive-transmit system is based on SMS platform, comprise the information collecting device 10 that is used to gather customer data, be used to set and generate the information generating system 20 of consumption information, and the information transceiving device 30 that is used to send or receive consumption information, the input of described information generating system 20 is connected with information collecting device 10, and output is connected with information transceiving device 30.Wherein, described information generating system 20 further comprises the customer management module that is mutually related, product administration module, consumption logging modle and short message managing module, described customer management module is used to the customer data that is provided by information collecting device is provided, and it is classified; Described product administration module is used to set the information of consumer products and the information transmit-receive condition and the content of concrete consumer behavior; Described consumption logging modle is used to add up client's consumption record; Described short message managing module is used to characteristic parameter of adding up and be provided with consumption information etc.
In embodiments of the present invention, described information collecting device 10 adopts card reader, this card reader can directly read customer data in client's consumption card (IC-card or contactless magnetic card), and the customer data that will read acquisition directly transfers in the customer management module of information generating system 20.Described short message receiving-transmitting device 30 adopts short message transceiver, this short message transceiver can be connected with the fixed line communication network by fixation phone line, also can be connected with wireless communication networks (for example mobile radio communication) by radio-frequency antenna, send the consumption information that presets in the information generating system 20 to client (mobile telephone terminal) by short message mode, perhaps receive feedback information from client.At present, card reader and short message transceiver have a lot of off-the-shelf equipments, and correlation technique is widely used, therefore will introduce the structure and the principle of card reader and short message transceiver no longer in detail in the present invention.
Below each module of information generating system is described further: after the customer management module of described information generating system 20 receives customer data from information collecting device 10, to set up customer profile automatically, and according to this client's consumption record the client being divided into several types such as normal client, big customer, potential customers, customer revenue and refrigeration/abandon client, wherein dissimilar clients is satisfying under the situation of specified conditions translation type automatically.Simultaneously, character according to the client, can be divided into individual (individual) client and commerce (enterprise) client, shown in Fig. 3,4, be respectively the data information of individual client's commercial accounts, when card reader reads client's consumption card, can obtain the every customer data in this table, and automatically client's information is recorded in the relevant programs.In addition, above-mentioned customer data can not describe in detail at this by the method input of manual entry yet.As shown in Figure 5, the user can set big customer's condition by the big customer's condition setting hurdle in the customer management module, and when normal client reached the condition that sets, system can promote this client automatically and be the big customer.If set prompting message in system, system will send a consumption information from this client of trend when normal client reaches big customer's condition---remind the client to become the big customer.
The product administration module of information generating system 20 is divided into product information module, information on services module and information of lease module according to the attribute of consumer products, wherein, described product information module is used to write down the data of tangible products (as comforter etc.) and sets the consumption information of this product, be illustrated in figure 6 as the window that is provided with of product class consumption information, the user can be to the default consumption information (being reminded contents) of this product, set the reminder time of this consumption information simultaneously, for example certain setting-up time of which day after sale.Finish after the above-mentioned setting, after the client had bought this product, system can be automatically sets up this product and client related, and sends a consumption information to the client when default reminder time arrives.Described information on services module is used for the data of record service (as the gift wrap service etc.) and the consumption information of this service of setting, is illustrated in figure 7 as the window that is provided with of service class consumption information, and is identical with being provided with of the said goods information module, do not repeat them here.Described information of lease module is used to write down data and the settlement of leasehold consumption information about leasehold article or service, and is identical with the said goods, information on services module, also repeats no more at this.
The consumption logging modle of information generating system 20 mainly comprises Point Management Module, service card administration module etc., is used to add up client's total mark of consumption, and transmission presets consumption information to the client according to the integration situation.For the consumption information of Point Management Module window is set as Fig. 8, the user can set the information content when client's total mark of consumption reaches some (as 1000 minutes) according to actual conditions, and sets the transmitting time of this consumption information.After finishing above-mentioned setting, after client's total mark of consumption accumulative total reached the setting number, system can send consumption information automatically and remind this client.
The short message managing module of information generating system 20 is used for unified management and the reiving/transmitting state of consumption information is set, and as shown in Figure 9, is used for and can the condition code parameter that window is set note be set by the note classification, and according to this condition code note is carried out statistical analysis.Figure 10 shows that the setting window of various short message receiving-transmitting parameters, the user can set the transmitting-receiving condition of various types of other consumption information here.Also be provided with the inbox that is used to collect client's feedback information in the short message managing module, when short message receiving-transmitting device 30 receives the feedback information of client's transmission, be judged as effective information, can insert in this inbox, for user's reference through system.
Based on above-mentioned consumption information receive-transmit system, the present invention provides a kind of receiving/transmission method of consumption information simultaneously.Be depicted as the consumption information transmission flow figure of native system as Fig. 2 (a), comprise the steps:
(a) gather customer data by information collecting device (card reader), and set up customer profile;
(b) consumption information of setting consumer products (comprising product, service, lease etc.) is received and dispatched condition and content;
(c) when concrete consumer behavior takes place, these consumer products and client are set up related, otherwise continue the wait consumer behavior;
(d) whether the transmission condition of judging above-mentioned consumption information reaches, if reach the transmission condition, then the consumption information that presets by information transceiving device (short message transceiver) transmission is to the client; Otherwise condition to be sent such as continuation is up to satisfying this condition.
Be depicted as the flow chart that native system receives client feedback information as Fig. 2 (b), comprise the steps:
(a) after client is received the consumption information of system's transmission, according to the prompting transmission feedback information of the information content;
(b) after the information transceiving device of system receives feedback information, judge automatically whether this information is eligible, if eligible then acceptance, otherwise delete this information;
(c) system is inserted the feedback information that receives in the inbox of short message managing module.
Above-described consumption information sends and receives flow process is basic transmitting-receiving flow process of the present invention, in the native system running, above-mentioned transmission and reception flow process constantly are recycled execution, whole implementation is by computer controlled automatic, significantly reduce the work of artificial participation, helped improving efficiency of service and level.This system goes in the product or service transacting process of every profession and trade, also can be according to the character and the requirement of concrete industry, the consumption information receive-transmit system of special design specialized, but its thought and principle do not exceed open scope of the present invention, describe no longer one by one at this.
Claims (10)
1. consumption information receive-transmit system based on SMS platform comprises:
Information collecting device is used to gather customer data;
Information transceiving device is used to send consumption information to client, perhaps receives the feedback information from client;
It is characterized in that, also comprise information generating system, the input of this information generating system is connected with information collecting device, output is connected with information transceiving device, be used to collect the customer data that obtains by information collecting device, set and concrete consumer behavior information corresponding transmitting-receiving condition and content by computer program, and send the consumption information that presets automatically to the client, perhaps receive feedback information from client by information transceiving device.
2. according to the described consumption information receive-transmit system of claim 1 based on SMS platform, it is characterized in that, described information generating system comprises the customer management module that is mutually related, product administration module, consumption logging modle and short message managing module, wherein, described customer management module is used to collect customer data and it is classified, described product administration module is used to set the information of consumer products and the information transmit-receive condition and the content of concrete consumer behavior, described consumption logging modle is used to add up client's consumption record, and described short message managing module is used for statistics and consumption information is set.
3. according to the described consumption information receive-transmit system of claim 2 based on SMS platform, it is characterized in that, described customer management module is divided into normal client, big customer, potential customers, customer revenue and refrigeration/abandon client according to consumption record with the client, described clients in all types of translation type automatically when satisfying specified conditions.
4. according to the described consumption information receive-transmit system of claim 2 based on SMS platform, it is characterized in that, described product administration module is divided into product information module, information on services module and information of lease module according to the attribute of product, corresponds respectively to dissimilar consumer products.
5. according to the described consumption information receive-transmit system of claim 2 based on SMS platform, it is characterized in that, described consumption logging modle comprises Point Management Module, is used to add up client's total mark of consumption, and sends consumption information automatically to the client according to the information transmit-receive condition that presets.
6. according to the described consumption information receive-transmit system of claim 1, it is characterized in that described information collecting device is a card reader, be used for reading or writing the customer data of consumption card based on SMS platform.
7. according to the described consumption information receive-transmit system of claim 1 based on SMS platform, it is characterized in that, described information transceiving device is a short message transceiver, and described short message transceiver is connected with communication network by telephone wire, perhaps is connected with wireless communication networks by radio-frequency antenna.
8. the consumption information receiving/transmission method based on SMS platform is characterized in that, comprises the steps:
(a) gather customer information, set up customer profile according to customer data;
(b) the transmitting-receiving condition and the content of setting consumption information;
(c) produce concrete consumer behavior, and set up related with the client consumer products according to this consumer behavior;
(d) the information transmit-receive conditioned disjunction consumption record that sets according to above-mentioned consumer products, the consumption information that automatic transmission presets perhaps receives the feedback information from client to the client.
9. the described according to Claim 8 consumption information receiving/transmission method based on SMS platform is characterized in that the customer information in the described step (a) reads from client's consumption card by card reader, perhaps imports by the manual entry mode.
10. the described according to Claim 8 consumption information receiving/transmission method based on SMS platform is characterized in that the consumption information in the described step (d) is sent to client by the short message transceiver that is connected with communication network by fixation phone line or radio-frequency antenna.
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| Application Number | Priority Date | Filing Date | Title |
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| CNA2008101983387A CN101370184A (en) | 2008-09-05 | 2008-09-05 | Consumer information transmitting and receiving system and method based on short message platform |
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| CNA2008101983387A CN101370184A (en) | 2008-09-05 | 2008-09-05 | Consumer information transmitting and receiving system and method based on short message platform |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102760135A (en) * | 2011-04-28 | 2012-10-31 | 中兴通讯股份有限公司 | Method and system for consumption information management |
| CN103714503A (en) * | 2012-09-28 | 2014-04-09 | 常州欧开通信技术有限公司 | Citizen-benefitting sub system of city traceability system and working method of citizen-benefitting sub system |
| CN105550294A (en) * | 2015-12-10 | 2016-05-04 | 广州华多网络科技有限公司 | Method and apparatus for maintaining key client relation based on background data mining |
-
2008
- 2008-09-05 CN CNA2008101983387A patent/CN101370184A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102760135A (en) * | 2011-04-28 | 2012-10-31 | 中兴通讯股份有限公司 | Method and system for consumption information management |
| CN103714503A (en) * | 2012-09-28 | 2014-04-09 | 常州欧开通信技术有限公司 | Citizen-benefitting sub system of city traceability system and working method of citizen-benefitting sub system |
| CN105550294A (en) * | 2015-12-10 | 2016-05-04 | 广州华多网络科技有限公司 | Method and apparatus for maintaining key client relation based on background data mining |
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Open date: 20090218 |