CN101216962A - Queuing information managing system and its managing method - Google Patents
Queuing information managing system and its managing method Download PDFInfo
- Publication number
- CN101216962A CN101216962A CNA2008100651505A CN200810065150A CN101216962A CN 101216962 A CN101216962 A CN 101216962A CN A2008100651505 A CNA2008100651505 A CN A2008100651505A CN 200810065150 A CN200810065150 A CN 200810065150A CN 101216962 A CN101216962 A CN 101216962A
- Authority
- CN
- China
- Prior art keywords
- client
- management system
- information
- marketing
- customer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The invention relates to a queuing message management system and a management method thereof. The system comprises a client classification queuing management system, and a client relationship management system and a client marketing management system connected with the client classification queuing management system. The client relationship management system acquires a client identity mark and client information according to the client identity mark, and sends the client information to the client classification queuing management system. The client marketing management system maintains marketing information, acquires the client information, matches the marketing information, and sends the matched marketing information to the client classification queuing management system. Based on the system, the method includes the following steps of: acquiring the client information according to the client identity mark; matching the marketing information according to the client information and service information selected to be handled by the client; and submitting the matched marketing information to the client via the client classification queuing management system. The invention can aim at different clients to send marketing information suitable for the client, thereby greatly improving information management efficiency, and utilization ratio of system resources and client resources.
Description
Technical field
The present invention relates to a kind of information management system, relate to the management method of this information management system simultaneously, more particularly, relate to a kind of queueing message management system and management method thereof.
Background technology
In current society, along with rapid economy development, various information expand day by day, how appropriate information are passed to suitable crowd, become the key that improves information management efficient.
Yet, the too many often product marketing information of the management result of present information management system is had no the destination and is propagated to the extremely weak crowd of a large amount of incidence relations, product marketing does not have specific aim, not only formed the junk information of magnanimity, do not reach desirable marketing effectiveness, and the transmission of junk information taken a large amount of resources, caused the huge wasting of resources.
As a kind of information management system that is widely used in each service industry, the custom queueing management system can be used for releasing product marketing information to the queuing client, but there is following defective in existing custom queueing management system:
1, existing queuing system can not be classified to the client, thereby can only release unified product marketing information to all clients, because of the queuing client is made of dissimilar clients, unified product marketing information often only meets part client even minimum part client's needs, unified product marketing information is skimble-skamble junk information concerning most of client, and the information management efficient of therefore existing queuing system is extremely low;
2, owing to existing queuing system provides junk information to fail effectively to utilize system resource that the information that meets its demand is provided to these clients to most of client, cause the huge waste of system resource on the one hand, also caused the waste of a large amount of customer resourcess on the other hand.
Summary of the invention
One of the technical problem to be solved in the present invention is, a kind of queueing message management system is provided, and overcomes the defective that low, a large amount of system resource of information management efficient that existing queueing message management system exists and customer resources are wasted.
Two of the technical problem to be solved in the present invention is, a kind of queueing message management method is provided, and realizes the high-level efficiency information management of queueing message management system and to the efficient utilization of system resource and customer resources.
The present invention solves the technical scheme that one of its technical matters adopts: construct a kind of queueing message management system, it is characterized in that, comprise client segmentation queue management system, Customer Relationship Management Services and client's marketing management system;
Described client segmentation queue management system comprises queuing machine management system and calling set, this queuing machine management system comprises the queuing main control module, the demonstration interactive module that is connected with this queuing main control module respectively, client identification module, number ticket print module and client segmentation communication module, described demonstration interactive module receives the client identity sign of client's input and the transacting business information of customer selecting, described client identification module obtains and discerns the client identity sign, described ticket print module is printed number ticket that comprises marketing message, described calling set is connected with described queuing main control module signal, and this client segmentation queue management system is by this client segmentation communication module and described Customer Relationship Management Services, client's marketing management system is connected;
Described Customer Relationship Management Services comprises customer management module, the sales management module that is connected with this customer management module respectively, customer analysis module, the customer service module module of communicating by letter with customer relationship, and this Customer Relationship Management Services is connected with described client segmentation queue management system by this customer relationship communication module and obtains described client identity sign, obtains customer information according to this client identity sign and also this customer information is sent to described client segmentation queue management system;
Described client's marketing management system comprises that marketing main control module, the marketing message maintenance module that is connected with this marketing main control module respectively, marketing message matching module, marketing message send control module and marketing communication module, and this client's marketing management system is safeguarded marketing message and the marketing message that is connected with described client segmentation queue management system and obtains customer information, coupling marketing message and send this coupling by this marketing communication module.
In queueing message management system of the present invention, comprise short message management system, described short message management system comprises short message communication module and unified note access code, this short message management system is connected with described client segmentation queue management system by this short message communication module, and this short message communication module receives client note by described unified note access code and note is passed to described client segmentation queue management system, receives from the marketing message of described client segmentation queue management system and sends to client's mobile phone.
In queueing message management system of the present invention, described client segmentation queue management system comprises window bar screen and/or main display and/or lobby manager's palm PC, and described window bar screen, main display, lobby manager's palm PC are connected with described queuing main control module wireless signal.
Two technical schemes that adopted that the present invention solves its technical matters are: a kind of queueing message management method is provided, realizes by queueing message management system as claimed in claim 1, it is characterized in that, comprise the steps:
S1, client are to client segmentation queue management system input client identity sign, and the client segmentation queue management system is submitted to Customer Relationship Management Services with this client identity sign; Customer Relationship Management Services is obtained customer information and this customer information is sent it back the client segmentation queue management system according to the client identity sign; Customer selecting is by the transacting business information that shows the interactive module prompting;
S2, client segmentation queue management system are committed to client's marketing management system with the customer information of receiving;
The business information coupling marketing message that S3, client's marketing management system will handle according to customer information and customer selecting, and the marketing message of coupling beamed back the client segmentation queue management system;
S4, client segmentation service queue management system are submitted to the client with the marketing message of coupling.
In queueing message management method of the present invention, in described step S1, the client is by showing that interactive module or client identification module are to client segmentation queue management system input client identity sign, in described step S4, client segmentation service queue management system is printed on the marketing message of mating on the queue number ticket submits to the client.
In queueing message management method of the present invention, described queueing message management system comprises the short message management system that is connected with the client segmentation queue management system, in described step S1, the transacting business type is wanted in the selection that short message management system reception client sends by mobile phone remote and the note of the reservation of ranking also is sent to the client segmentation queue management system with this note, and the client segmentation queue management system obtains the client identity sign by this note; In described step S4, short message management system will and send to the client from the marketing message of client segmentation queue management system, send appointment and queuing number, queue number at present, expection stand-by period information to the client simultaneously.
Implement queueing message management system of the present invention and management method thereof, compared with the prior art, its beneficial effect is:
1, by extraction, the classification of customer information and the coupling of marketing message to queuing client identity sign, realized sending the marketing message that is fit to this client at different clients, improved information management efficient greatly;
2, when improving information management efficient, improved resource utilization ratio;
3, owing to the marketing message specific aim that is sent improves, to the also raising greatly of utilization factor of customer resources.
Description of drawings
The invention will be further described below in conjunction with drawings and Examples, in the accompanying drawing:
Fig. 1 is the system chart of queueing message management system embodiment one of the present invention.
Fig. 2 is a kind of embodiment of client segmentation queue management system in the queueing message management system of the present invention.
Fig. 3 is the structured flowchart of queuing machine management system in the queueing message management system of the present invention.
Fig. 4 is the structured flowchart of management marketing system in the queueing message management system of the present invention.
Fig. 5 is the process flow diagram of queueing message management method embodiment one of the present invention.
Embodiment
Embodiment one
As shown in Figure 1, queueing message management system of the present invention comprises client segmentation queue management system 10, Customer Relationship Management Services 30, client's marketing management system 20 and short message management system 40, and client segmentation queue management system 10 is connected with Customer Relationship Management Services 30, client's marketing management system 20 and short message management system 40 respectively.
As shown in Figure 2, client segmentation queue management system 10 comprises that queuing machine management system 11 callings show group 12 and lobby manager's palm PC (PDA) 13, call out and show that group 12 comprises picture and text screen 121, bar screen 122 and calling set 123, call out demonstration group 12 and lobby manager's palm PC (PDA) 13 and queuing machine management system 11 and carry out communication, form wlan networks with queuing machine management system 11 by 433MHz (or other frequency) less radio-frequency (RF) technology.Wherein, PDA supports the WIFI wireless telecommunications.In other embodiments, picture and text screen 121 and/or bar screen 122 and/or calling set 123 and queuing machine management system 11 wire communications.
In other embodiments, call out demonstration group 12 and can form, or combine by calling set 123 and picture and text screen 121 and/or bar screen 122 by calling set 123.
In other embodiments, client segmentation queue management system 10 can only be made up of queuing machine management system 11 and calling set 123.
As shown in Figure 3, queuing machine management system 11 comprises queuing main control module 112, the demonstration interactive module 113, client identification module 111, number ticket print module 116 and the client segmentation communication module 114 that are connected with queuing main control module 112 respectively, and client segmentation queue management system 10 is connected with Customer Relationship Management Services 30, client's marketing management system 20 and short message management system 40 by client segmentation communication module 114.
The client can directly import the customer ID of oneself by showing interactive module 113, as ID (identity number) card No..The client can select the business that oneself need handle by showing interactive module 113.Simultaneously, marketing message directly is prompted to the client by showing that interactive module 113 may be displayed on the queue machine display screen.
Number ticket print module 116 is responsible for the printing tickets, prints marketing message on number ticket.
As required, client segmentation queue management system 10 can be provided with other functional module 115 that is connected with the main control module 112 of lining up, to realize required function.
As shown in Figure 4, client's marketing management system 20 comprises that marketing main control module 22, the marketing message maintenance module 21, marketing message matching module 24, the marketing message that are connected with marketing main control module 22 respectively send control module 23 and marketing communication module 25.
Marketing message maintenance module 21 is used for setting up and imports product marketing information, revises product marketing information and delete expired product marketing message.
Marketing message matching module 24 mates type of service and marketing message that customer information, customer selecting will be handled.
Marketing message sends control module 23 records and sends the history of marketing message to the client, and selects to send to client's information and information carrier (printer display screen, or number ticket, or lobby manager PDA, or mobile phone) in the marketing message of coupling.
Sales management module, customer analysis module, the customer service module that Customer Relationship Management Services 30 (not shown go out) comprises customer management module, be connected with the customer management module respectively module of communicating by letter with customer relationship, Customer Relationship Management Services 30 is connected with client segmentation queue management system 10 by customer relationship communication module and obtains the client identity sign, obtains customer information and customer information is sent to client segmentation queue management system 10 according to this client identity sign.
Short message management system 40 comprise short message communication module and unified note access code (as 1860 and Bank of China of China Mobile 77795566 etc.), short message management system is connected with client segmentation queue management system 10 by this short message communication module, the short message communication module receives client note and note is passed to client segmentation queue management system 10 by unified note access code, and the short message communication module receives from the marketing message of client segmentation queue management system 10 and sends to client's mobile phone.
Above-mentioned client identity sign includes but not limited to identification card number, cell-phone number, client's card number etc.
Above-mentioned customer information comprise client's personal information and with the relation information of businessman.Client's personal information includes but not limited to client's card number, client work unit, customer name, age, phone, address, occupation, hobby, habit of transaction etc., with the relation information of businessman include but not limited to the client to the significance level of businessman, client to percentage contribution of businessman's profit etc.
Above-mentioned marketing message includes but not limited to the combination of information on services or information on services and pricing information, favor information.
Embodiment two
The difference of present embodiment and embodiment one is: the queueing message management system does not contain short message management system 40, and promptly the client need be by showing that interactive module 113 or client identification module 111 are to client segmentation queue management system 10 input client identity signs.
Other 26S Proteasome Structure and Function of the queueing message management system of present embodiment is identical with embodiment one.
Present embodiment can be classified and the marketing message coupling to the client equally, realizes the issue of specific aim marketing message.
Queueing message management method of the present invention manages queueing message based on above-mentioned queueing message management system.
Embodiment one
As shown in Figure 5, queueing message management method of the present invention comprises the steps:
(1) client is to client segmentation queue management system input client identity sign, and the client segmentation queue management system is submitted to Customer Relationship Management Services with this client identity sign.
Go to outlet's transacting business as the client, brush client card on magnetic stripe reader (as bank card etc.), queue machine identification client blocks magnetic track information, extracts client's number (being customer ID), submits to Customer Relationship Management Services.
Or the client goes to outlet's transacting business, responds to I.D. on identity card reader, queue machine identification customer's identity card number, and be that customer ID is submitted to Customer Relationship Management Services with ID (identity number) card No..
Or the client goes to outlet's transacting business, direct input handset number on the queue machine display screen, and be that customer ID is submitted to Customer Relationship Management Services with phone number.
(2) Customer Relationship Management Services is discerned the client according to client's number of separating or ID (identity number) card No. or phone number from magnetic track information, mate customer information in the customer relationship database, Customer Relationship Management Services is obtained above-mentioned customer information and is sent it back the client segmentation queue management system.
(3) the queue machine display screen is pointed out the business that customer selecting will be handled.
(4) client segmentation queue management system type of service that customer information and customer selecting will be handled is committed to client's marketing management system.
(5) the relative clients key elements such as type of service that will handle according to customer information and customer selecting of client's marketing management system select some marketing messages to beam back the client segmentation queue management system.
(6) client segmentation service queue management system is by the requirement of client's marketing system, marketing message is distributed on the queue machine display screen, is printed on the queue number ticket or with customer identification information and marketing message thereof and sends to (to Very Important Person) on the lobby manager PDA, remind and require the lobby manager to await the arrival of the client immediately, positive guide client's transacting business, and positive recommended products.
When the client segmentation queue management system 10 of queueing message management system only was made up of queuing machine management system 11 and calling set 123, the middle client segmentation queue management system 10 of above-mentioned steps (6) was sent to marketing message on the calling set 123 and is printed on the queue number ticket.
Embodiment two
The queueing message management method of present embodiment comprises the steps:
(1) visitant customer is come outlet's transacting business, and the RFID label card that visitant customer carries is on one's body detected by the RFID card reader, and queue machine is initiatively discerned RFID honored guest's label card number (being customer ID) and submitted to Customer Relationship Management Services.
(2) Customer Relationship Management Services is discerned the client according to VIP card family RFID label card number, mates customer information in the customer relationship database.Mate customer information in the customer relationship database, Customer Relationship Management Services is obtained above-mentioned customer information and is promptly sent it back the client segmentation queue management system.
(3) the client segmentation queue management system is committed to client's marketing management system with customer information (name, sex, client's grade, habit of transaction etc.).
(4) the relative clients key elements such as business that will handle according to customer information, customer selecting of client's marketing management system select some marketing messages to beam back the client segmentation queue management system.
(5) the client segmentation queue management system sends to customer identification information and marketing message on the lobby manager PDA by the requirement of client's marketing system, reminds and requires the lobby manager to await the arrival of the client immediately, positive guide client's transacting business, and positive recommended products.
Embodiment three
The queueing message management method of present embodiment comprises the steps:
(1) client's type of service of selecting to handle by SMS is carried out the remote queue reservation simultaneously, and queue machine obtains client's phone number (being customer ID), and submits to Customer Relationship Management Services.
(2) Customer Relationship Management Services is discerned the client according to client's phone number, mates customer information in the customer relationship database, and Customer Relationship Management Services is obtained above-mentioned customer information and promptly sent it back the client segmentation queue management system.
(3) client segmentation queue management system business that customer information and customer selecting will be handled is committed to client's marketing message management platform.
(4) relative clients key element such as the business that will handle according to client's grade, customer selecting of client's marketing management system, habit of transaction selects some marketing messages to beam back the client segmentation queue management system.
(5) client segmentation service queue management system is by the requirement of client's marketing system, with marketing message and appointment and queuing number, queue number at present, expects that the stand-by period sends on client's mobile phone by short message management system.The client segmentation queue management system is regularly reminded the current queuing situation of client by predefined strategy by SMS, informs current queue number, the expection stand-by period, simultaneously product marketing information is inserted wherein, and reach the purpose of active marketing.
Claims (10)
1. a queueing message management system is characterized in that, comprises client segmentation queue management system, Customer Relationship Management Services and client's marketing management system;
Described client segmentation queue management system comprises queuing machine management system and calling set, this queuing machine management system comprises the queuing main control module, the demonstration interactive module that is connected with this queuing main control module respectively, client identification module, number ticket print module and client segmentation communication module, described demonstration interactive module receives the client identity sign of client's input and the transacting business information of customer selecting, described client identification module obtains and discerns the client identity sign, described ticket print module is printed number ticket that comprises marketing message, described calling set is connected with described queuing main control module signal, and this client segmentation queue management system is by this client segmentation communication module and described Customer Relationship Management Services, client's marketing management system is connected;
Described Customer Relationship Management Services comprises customer management module, the sales management module that is connected with this customer management module respectively, customer analysis module, the customer service module module of communicating by letter with customer relationship, and this Customer Relationship Management Services is connected with described client segmentation queue management system by this customer relationship communication module and obtains described client identity sign, obtains customer information according to this client identity sign and also this customer information is sent to described client segmentation queue management system;
Described client's marketing management system comprises that marketing main control module, the marketing message maintenance module that is connected with this marketing main control module respectively, marketing message matching module, marketing message send control module and marketing communication module, and this client's marketing management system is safeguarded marketing message and the marketing message that is connected with described client segmentation queue management system and obtains customer information, coupling marketing message and send this coupling by this marketing communication module.
2. queueing message management system as claimed in claim 1, it is characterized in that: comprise short message management system, described short message management system comprises short message communication module and unified note access code, this short message management system is connected with described client segmentation queue management system by this short message communication module, and this short message communication module receives client note by described unified note access code and note is passed to described client segmentation queue management system, receives from the marketing message of described client segmentation queue management system and sends to client's mobile phone.
3. queueing message management system as claimed in claim 1 or 2, it is characterized in that: described client segmentation queue management system comprises window bar screen and/or main display and/or lobby manager's palm PC, and described window bar screen, main display, lobby manager's palm PC are connected with described queuing main control module wireless signal.
4. queueing message management system as claimed in claim 1 or 2, it is characterized in that: described client identity sign comprises identification card number, cell-phone number, client's card number, described customer information comprise client's personal information and with the relation information of businessman, described client's personal information comprises client's card number, client work unit, customer name, age, phone, address, occupation, hobby, habit of transaction, and described and relation information businessman comprise that the client is to the significance level of businessman, the client percentage contribution to businessman's profit.
5. queueing message management system as claimed in claim 1 or 2 is characterized in that: described marketing message is the combination of information on services or information on services and pricing information, favor information.
6. a queueing message management method realizes by queueing message management system as claimed in claim 1, it is characterized in that, comprises the steps:
S1, client are to client segmentation queue management system input client identity sign, and the client segmentation queue management system is submitted to Customer Relationship Management Services with this client identity sign; Customer Relationship Management Services is obtained customer information and this customer information is sent it back the client segmentation queue management system according to the client identity sign; Customer selecting is by the transacting business information that shows the interactive module prompting;
S2, client segmentation queue management system are committed to client's marketing management system with the customer information of receiving;
The business information coupling marketing message that S3, client's marketing management system will handle according to customer information and customer selecting, and the marketing message of coupling beamed back the client segmentation queue management system;
S4, client segmentation service queue management system are submitted to the client with the marketing message of coupling.
7. queueing message management method as claimed in claim 6, it is characterized in that: in described step S1, the client is by showing that interactive module or client identification module are to client segmentation queue management system input client identity sign, in described step S4, client segmentation service queue management system is printed on the marketing message of mating on the queue number ticket submits to the client.
8. queueing message management method as claimed in claim 6, it is characterized in that: described queueing message management system comprises the short message management system that is connected with the client segmentation queue management system, in described step S1, the transacting business type is wanted in the selection that short message management system reception client sends by mobile phone remote and the note of the reservation of ranking also is sent to the client segmentation queue management system with this note, and the client segmentation queue management system obtains the client identity sign by this note; In described step S4, short message management system will and send to the client from the marketing message of client segmentation queue management system, send appointment and queuing number, queue number at present, expection stand-by period information to the client simultaneously.
9. queueing message management method as claimed in claim 6, it is characterized in that: described client segmentation queue management system comprises window bar screen and/or main display and/or lobby manager's palm PC, described step S4 comprises marketing message is sent on described window bar screen and/or the main display, the marketing message of Very Important Person is sent to described lobby manager's palm PC, remind and require the lobby manager to await the arrival of the client immediately, positive guide client's transacting business, and positive recommended products.
10. as the described queueing message management method of one of claim 6 to 9, it is characterized in that: described client identity sign comprises identification card number, cell-phone number, client's card number, described customer information comprise client's personal information and with the relation information of businessman, described client's personal information comprises client's card number, client work unit, customer name, age, phone, address, occupation, hobby, habit of transaction, and described and relation information businessman comprise that the client is to the significance level of businessman, the client percentage contribution to businessman's profit; Described marketing message is the combination of information on services or information on services and pricing information, favor information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100651505A CN101216962A (en) | 2008-01-04 | 2008-01-04 | Queuing information managing system and its managing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100651505A CN101216962A (en) | 2008-01-04 | 2008-01-04 | Queuing information managing system and its managing method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101216962A true CN101216962A (en) | 2008-07-09 |
Family
ID=39623391
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2008100651505A Pending CN101216962A (en) | 2008-01-04 | 2008-01-04 | Queuing information managing system and its managing method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101216962A (en) |
Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102034292A (en) * | 2010-12-15 | 2011-04-27 | 迈普通信技术股份有限公司 | Radio frequency identification (RFID)-based numbering method and system for business outlet/service organization |
| CN102521909A (en) * | 2011-12-07 | 2012-06-27 | 广州广电运通金融电子股份有限公司 | Queuing service processing method and system |
| CN104392533A (en) * | 2014-11-25 | 2015-03-04 | 南京奥拓电子科技有限公司 | Method and equipment capable of accurately identifying customers |
| CN104484054A (en) * | 2015-01-04 | 2015-04-01 | 王美金 | Real-time bank marketing conducting method and system based on wearable glasses |
| CN104484051A (en) * | 2015-01-04 | 2015-04-01 | 谭希韬 | Indoor real-time marketing command method and system based on wearable glasses sight line |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN105405027A (en) * | 2015-10-23 | 2016-03-16 | 福建星网锐捷通讯股份有限公司 | Business-hall counter direct selling method and apparatus |
| CN105488891A (en) * | 2015-12-11 | 2016-04-13 | 杭州易雅通科技有限公司 | Queuing processing system |
| CN105701691A (en) * | 2016-03-18 | 2016-06-22 | 广州佰聆数据股份有限公司 | Client-feature-database-based real-time recommendation system |
| CN107767522A (en) * | 2017-10-24 | 2018-03-06 | 深圳怡化电脑股份有限公司 | A kind of queuing management method, Zero queuing device and terminal device |
| CN109754515A (en) * | 2019-01-04 | 2019-05-14 | 中国银行股份有限公司 | A kind of queuing system and the data processing method of queuing |
| CN111047762A (en) * | 2018-10-11 | 2020-04-21 | 中兴通讯股份有限公司 | Queuing method and device and computer storage medium |
| CN112037041A (en) * | 2020-09-02 | 2020-12-04 | 中国银行股份有限公司 | Product recommendation method, device and equipment based on bank outlet number calling machine |
-
2008
- 2008-01-04 CN CNA2008100651505A patent/CN101216962A/en active Pending
Cited By (18)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102034292A (en) * | 2010-12-15 | 2011-04-27 | 迈普通信技术股份有限公司 | Radio frequency identification (RFID)-based numbering method and system for business outlet/service organization |
| CN102521909A (en) * | 2011-12-07 | 2012-06-27 | 广州广电运通金融电子股份有限公司 | Queuing service processing method and system |
| WO2013082977A1 (en) * | 2011-12-07 | 2013-06-13 | 广州广电运通金融电子股份有限公司 | Queuing service processing method and system |
| CN102521909B (en) * | 2011-12-07 | 2014-10-22 | 广州广电运通金融电子股份有限公司 | queuing service processing method and system |
| CN104392533A (en) * | 2014-11-25 | 2015-03-04 | 南京奥拓电子科技有限公司 | Method and equipment capable of accurately identifying customers |
| CN104484054B (en) * | 2015-01-04 | 2018-02-27 | 深圳前海大数金融服务有限公司 | A kind of real-time marketing of bank command methods and system based on wearable glasses |
| CN104484051A (en) * | 2015-01-04 | 2015-04-01 | 谭希韬 | Indoor real-time marketing command method and system based on wearable glasses sight line |
| CN104484051B (en) * | 2015-01-04 | 2017-12-01 | 深圳市英卡科技有限公司 | The real-time marketing command methods in interior and system based on wearable glasses sight |
| CN104484054A (en) * | 2015-01-04 | 2015-04-01 | 王美金 | Real-time bank marketing conducting method and system based on wearable glasses |
| CN104732639A (en) * | 2015-02-04 | 2015-06-24 | 中国联合网络通信集团有限公司 | Queuing method and system applied to business handling window |
| CN105405027A (en) * | 2015-10-23 | 2016-03-16 | 福建星网锐捷通讯股份有限公司 | Business-hall counter direct selling method and apparatus |
| CN105488891A (en) * | 2015-12-11 | 2016-04-13 | 杭州易雅通科技有限公司 | Queuing processing system |
| CN105488891B (en) * | 2015-12-11 | 2018-10-02 | 杭州易雅通科技有限公司 | A kind of queuing processing system |
| CN105701691A (en) * | 2016-03-18 | 2016-06-22 | 广州佰聆数据股份有限公司 | Client-feature-database-based real-time recommendation system |
| CN107767522A (en) * | 2017-10-24 | 2018-03-06 | 深圳怡化电脑股份有限公司 | A kind of queuing management method, Zero queuing device and terminal device |
| CN111047762A (en) * | 2018-10-11 | 2020-04-21 | 中兴通讯股份有限公司 | Queuing method and device and computer storage medium |
| CN109754515A (en) * | 2019-01-04 | 2019-05-14 | 中国银行股份有限公司 | A kind of queuing system and the data processing method of queuing |
| CN112037041A (en) * | 2020-09-02 | 2020-12-04 | 中国银行股份有限公司 | Product recommendation method, device and equipment based on bank outlet number calling machine |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN101216962A (en) | Queuing information managing system and its managing method | |
| CN103546364B (en) | Prompting message method for pushing and system | |
| CN107341743B (en) | Takeout management system | |
| US20130041742A1 (en) | Control method and corresponding system for obtaining coupons through coupon terminal | |
| CN104166909B (en) | Automatic payment system and method for mobile terminal | |
| CN102968839A (en) | Self-service paperless arranging system | |
| CN101582151A (en) | Information processing system, information processing apparatus, information processing method, and computer program product | |
| CN101312559A (en) | Consumer short message management method based on mobile communication terminal and mobile communication terminal thereof | |
| CN106710093A (en) | Receipt production system, printer, and control method thereof | |
| CN101094203A (en) | Method and system for selecting receivers in instant communication tool in corporation | |
| CN111159530A (en) | System, apparatus, method and storage medium for automatically pushing financial product message | |
| CN106789121A (en) | A kind of flow prompt method and device | |
| CN101655968B (en) | Airline passenger operator system based on second generation resident identification card | |
| JP2003242076A (en) | Information providing device and information providing method and information receiving terminal | |
| CN201262761Y (en) | Consumption information inquiry system | |
| CN104537750B (en) | Queuing management system for cosmetology and hairdressing shops and management method | |
| CN102255825A (en) | Extensible interactive communication method and system | |
| CN203894810U (en) | Intelligent self-service ordering system based on wireless technology | |
| CN103455928A (en) | User terminal, server, system and method for processing integral information | |
| US20100224678A1 (en) | Automated contact management | |
| KR20130005401A (en) | Apparatus and method for providing advertisement service in mobile communication system | |
| CN201535921U (en) | RF-SIM card mobile phone fast boarding business system | |
| CN104464070B (en) | Visual intelligent card and queuing number-taking method, system based on NFC | |
| CN201181950Y (en) | System for selecting recipient in enterprise instant communication tool | |
| CN207558023U (en) | It draws a bill device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Open date: 20080709 |