CN101364191A - Servings method for hardware of computer system and method and system for solving error under guide - Google Patents
Servings method for hardware of computer system and method and system for solving error under guide Download PDFInfo
- Publication number
- CN101364191A CN101364191A CNA2007101435867A CN200710143586A CN101364191A CN 101364191 A CN101364191 A CN 101364191A CN A2007101435867 A CNA2007101435867 A CN A2007101435867A CN 200710143586 A CN200710143586 A CN 200710143586A CN 101364191 A CN101364191 A CN 101364191A
- Authority
- CN
- China
- Prior art keywords
- mentioned
- solution
- mistake
- customer
- customer database
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
A method for guiding the solution of system errors is suitable for a computer system. The method comprises the following steps: calling an error eliminating application software when an error checking request input by a user is received, so as to check the state of the system in the computer system; connecting to a customer data base when the system error which occurs in the computer system is detected, so as to determine whether a corresponding solution proposal exits and provide the solution proposal for the user for eliminating the error of the computer system, and connecting to a network when no solution proposal corresponding to the system error which is searched in the customer data base is determined, so as to transmit error messages detected to a customer service terminal.
Description
Technical field
The present invention relates to a kind of guiding and solve wrong method and system, and particularly relate to a kind of guiding solution wrong method and system of computer system.
Background technology
Ordinary consumer based on the difference on individual using method and the environment for use, tends to cause the electronic product portion of element to produce mistake or disabler because of upset operation when using electronic product.Owing to be not that each uses the user of electronic product all to have relevant professional background, therefore when the operation electronic product is met difficulty, usually do not know how to get rid of, and cause very big puzzlement.
In view of this, the general provider of electronic products all can be provided with client service center usually, to solve the problem that the user is run on the operation electronic product.Yet the hardware problem that most of user ran into all is to get rid of voluntarily, and does not need the technician of special professional background.For example, owing to forgotten electronic product is connected grid line, and situation such as cause surfing the Net.These situations as long as allow the user understand fully, are actually and can be got rid of voluntarily by the user.
Yet, on traditional practice, when the user at the operation electronic product when running into situation, and can't allow the user clearly understand present situation, no matter cause the user whether to run into the problem that to settle a dispute by the parties concerned themselves, all still need ask to help the technician of professional background.This has not only wasted user's time, and has also increased the cost that the dealer is spent in customer service.
Summary of the invention
Therefore, purpose of the present invention is exactly a kind of method and system that solves the computer system mistake that guides to be provided, can to guide the user to get rid of the system mistake that takes place in computer system.
Another object of the present invention provides a kind of method of servicing to client computer system, can allow the user carry out debug voluntarily when simple system mistake takes place computer system, and do not need to lose time and cost send maintenance.
The invention provides a kind of method that guides the resolution system mistake, go for a computer system.The present invention includes when receiving the error detection request that a user imported, then call out a debug application software, to check the state of the system in this computer system.When a system mistake takes place in detection computations machine system, then be connected to a customer database, to judge whether corresponding solution, computer system is carried out debug to offer the user.When judging the solution in customer database, do not search corresponding to system mistake, then be connected to a network, so that detected error message is sent to a customer side.
From another viewpoint, the invention provides a kind of method of servicing to client computer system, be included on the computer system of client an operation interface is provided, with the operation of foundation client to computer system, and whether decision utilizes an application software to check the hardware state of computer system.In addition, provide a customer database, it has a plurality of solutions.By this, when detecting computer system and have a system mistake, can seek from customer database then whether corresponding solution is arranged.When from customer database, searching corresponding solution, then show the solution that searches from computer system.And, be sent to a customer side by a network with information with system mistake when during less than the solution of correspondence, then utilizing connection means in the customer database search, make the customer side can guide use side removal system mistake according to system error message.
In addition, the present invention can also comprise a customer service database.When corresponding solution is found out in the customer side according to this error message after, this solution can be write in the customer service database, and can regularly the data in the customer service database be write in the customer database, to upgrade the data in the customer database.
In one embodiment of this invention, the customer side can utilize the Email or the liaison method of other real-time information, and the guiding user is to getting rid of the system mistake that computer system takes place.Wherein, real-time information can be a call voice, or utilizes the real-time communication software on the computer system to carry out.
In addition, above-mentioned system error message can be the error code that a computer system manufacturer can recognize.
From another viewpoint, the present invention also provides a kind of system that solves hard error that guides, and goes for a computer system.System of the present invention comprises a customer database, an error detection engine and a customer service device.The error detection engine couples customer database, and whether determines the state of the system of detection computations machine system according to a user operation.When the error detection engine detects this computer system one system mistake takes place, search from customer database then whether corresponding solution is arranged.When the error detection engine searched corresponding solution from customer database, then detailed row solution was given the user.In addition, when the error detection engine is searched solution less than correspondence in customer database, then be connected to a network, give the customer service device with the information of transfer system mistake.By this, a contact staff just can guide the user that computer system is carried out debug according to system error message.
Owing to when the present invention makes a mistake in user's operational computations machine system, can to a customer database, search solution earlier.Therefore, when the present invention in computer system simple system mistake takes place, can guide the user to settle a dispute by the parties concerned themselves, to save the time of maintenance.In addition, because the present invention can the regular update customer database, therefore can reduce the cost of customer service effectively.
For above and other objects of the present invention, feature and advantage can be become apparent, preferred embodiment cited below particularly, and conjunction with figs. are described in detail below.
Description of drawings
Figure 1 shows that a kind of a kind of calcspar that guides the system that solves the computer system mistake according to a preferred embodiment of the present invention.
Figure 2 shows that a kind of a kind of flow chart of steps that guides the method that solves the computer system mistake according to a preferred embodiment of the present invention.
Embodiment
Figure 1 shows that a kind of a kind of calcspar that guides the system of resolution system mistake according to a preferred embodiment of the present invention.Please refer to Fig. 1, the system that present embodiment provided goes for a computer system, comprises error detection engine 100, customer database 120 and customer service device 140.Error detection engine 100 can be configured in the computer system of client, and it couples customer database 120.Wherein, error detection engine 100 can utilize an application software to realize, and can be coupled to the customer service device 140 of customer side by a network system 130.In addition, in the present embodiment, customer database 120 can be configured in the local side of computer system.Yet in other embodiment, customer database 120 also can be a remote data base, uses for a plurality of clients.
In the present embodiment, error detection engine 100 can provide an operation interface from computer system, to allow user 122 operate.By this, error detection engine 100 whether need can to determine the hardware state of the main system 150 of detection computations machine system according to user's input.
If inspection unit 104 is checked through in the main system 150 when hardware wrong taken place, then the information of system mistake can be delivered to processing unit 106.In the present embodiment, the information of system mistake for example is the default error code of computer system manufacturer.When processing unit 106 receives the information of system mistake, can search from customer database 120 whether corresponding solution is arranged.Wherein, customer database 120 can built-in one be tabled look-up.Therefore, processing unit 106 can just can learn whether corresponding solution is arranged with tabling look-up in the received system error message contrast customer database 120.In the present embodiment, system mistake comprises hard error, software error and the environment set mistake of computer system.
For example, find, when the main system 150 of computer system does not have the signal of the Internet, then error code can be sent to processing unit 106 when inspection unit 104.At this moment, whether processing unit 106 just can have corresponding solution and search in the customer database 120 that arrives according to this error code.Suppose that with respect to the solution that does not have the Internet signal, during for " please check whether grid line connects ", then processing unit 106 just can be delivered to this solution interface processing unit 102, and is shown to user 122 in customer database 120.Therefore, user 122 just can be according to shown solution, checks the computer system line of whether not connecting to the Net.Above system mistake is a hard error.
Suppose that after the user connects computer system to the Net on line inspection unit 104 finds that the driver on the computer system is expired, then produce another error code and give processing unit 106.And processing unit 106 just can be searched corresponding solution from customer database 120, for example is " driver that please upgrade latest edition ".By this, the user just can solve the mistake of software according to solution.
Hold above-mentioned, suppose user's line of computer system having been connected to the Net, and mistake is not found in the software aspect yet, yet inspection unit 104 finds that but environment set has problem, name server (Domain Name Server for example, DNS) setting mistake then can produce corresponding error code again and give processing unit 106.By this, processing unit 106 just can arrive according to error code and seeks corresponding solution second in the customer database 120 and offer the user and carry out debug.Hence one can see that, and the guiding of the embodiment of the invention solves error system and can guide the user to solve comparatively simple system mistake.
On the other hand, when supposing that processing unit 106 can't search corresponding solution in customer database 120, the mistake that then may represent this system mistake person of being to use to settle a dispute by the parties concerned themselves.At this moment, processing unit 106 just can be called out linkage unit 108 and carries out connection means.In the present embodiment, the connection means that linkage unit 108 is carried out utilize cable network or wireless network to be connected to for example internet network system 130 exactly.By this, processing unit 106 just can be sent to the information of system mistake the customer service device 140 of customer side by network system 130.
In other embodiment, if when a communicator with third generation communication function is connected on the computer system, then linkage unit 108 can also be connected to for example network system 130 of third generation communication network by this communicator.Similarly, processing unit 106 also can be given customer service device 140 by the information of third generation communication network transfer system mistake.
In the present embodiment, customer service device 140 can couple a customer service database 142.When customer service device 140 receive receive the system error message that sends from error detection engine 100 by network system 130 after, can be shown to the contact staff of customer side, and to customer service database 142, look for whether corresponding solution is arranged.If 142 when not finding corresponding solution in the customer service database, then can there be contact staff to develop up-to-date solution according to the information of system mistake, and provides solution to user 122 with professional background.In the present embodiment, the customer side can utilize the mode of Email, and solution is offered user 122.
Select among the embodiment at other, the customer side also can guide 122 pairs of computer systems of user to carry out debug by the mode of real-time information.For example utilize the mode and the user 122 of call voice to get in touch, or utilize the real-time communication software of some computer systems or the networking telephone to transmit real-time information, get rid of the mistake that is taken place in the computer systems with guiding user 122 to user 122.
On the other hand, after the contact staff finds out up-to-date solution, also can write the customer service database, the time of handling when running into same problem to save next time.In addition, in other embodiment, client can regularly be returned the data in the customer service database 142 and be deposited in the customer database 120, to upgrade customer database 120.By this, more can lower the time and the cost of debug.
Above-mentioned technology is done an arrangement, and the present invention provides a kind of method that solves system mistake in the computer system that guides in addition, as shown in Figure 2.Please refer to Fig. 2, when present embodiment receive that the user imports one when detecting request, then can be as described in the step S202, whether the hardware state of detection computations machine system, and as described in the step S204 checks in computer system the generation systems mistake.If in computer system, do not find any system mistake (being exactly the "No" that step S204 is indicated), then, make the computer system normal operation as described in the step S206.
Relatively, if when in computer system, finding system mistake is arranged (being exactly the "Yes" that step S204 is indicated), then carry out step S208, be exactly in a customer database, search whether corresponding solution is arranged.If in step S208, when searching corresponding solution (being exactly the "Yes" that step S208 is indicated), then can the solution that search be shown to the user as described in the step S210.
And in certain embodiments, after finishing step S210, can judge whether the user also needs to reexamine the hardware state of computer system as described in the step S212.If, then present embodiment can repeating step S202 etc. step; If not, the guiding that then finishes present embodiment and provided solves wrong method.
In addition, if in step S208, when present embodiment does not search corresponding solution in customer database (being exactly the "No" that step S208 is indicated), then can carry out step S214, utilize a network system (for example the Internet or third generation communication network etc.) exactly and the information of system mistake is sent to the customer side.By this, the contact staff in the customer side just can guide the user that computer system is carried out debug according to the system error message that is sent as mentioned above.
In sum, the present invention can provide the debug means of two-stage.The first then offers the user when having searched solution in customer database, to allow user's debug voluntarily.These debug means are applicable to simple system mistake in the solution computer system, and do not need to get in touch with the contact staff.The debug means of subordinate phase when not searching solution exactly in customer database, are just got in touch with the contact staff.Therefore, the present invention can save the time that debug spends, and reduces the cost of customer service.
In addition, the present invention also provides the means of some renewals, the data in the customer service database can be write in the customer database.By this, when other user runs into identical system mistake, the contact staff that just need not communicate again, and directly utilize the solution in the customer database just can carry out debug.
Though the present invention discloses as above with preferred embodiment; right its is not in order to limiting the present invention, anyly has the knack of this skill person, without departing from the spirit and scope of the present invention; when can doing a little change and retouching, so protection scope of the present invention is as the criterion when looking the right petition person of defining.
Claims (20)
1. a method that guides the resolution system mistake is used for a computer system, it is characterized in that said method comprises the following steps:
When receiving the error detection request that a user imported, then call out a debug application software, to check the state of the system in the aforementioned calculation machine system;
When detecting aforementioned calculation machine system one system mistake takes place, then be connected to a customer database, to judge whether corresponding solution; And
When judging the solution in above-mentioned customer database, do not search corresponding to the said system mistake, then be connected to a network, be sent to a customer side with information with detected said system mistake.
2. according to right request 1 described method, it is characterized in that, more comprise the following steps:
When above-mentioned customer side receives the information of said system mistake, then provide corresponding solution according to the information of said system mistake;
The solution of correspondence is write a customer service database; And
Data in the customer service database are written in the above-mentioned customer database, to upgrade above-mentioned customer database.
3. according to right request 1 described method, it is characterized in that, more comprise when above-mentioned customer side receives the information of said system mistake, get rid of the solution of said system mistake by the above-mentioned user of Email advice.
4. according to right request 1 described method, it is characterized in that, more comprise when above-mentioned customer side receives above-mentioned error message, then utilize a real-time information to point out above-mentioned user to get rid of the solution of said system mistake.
5. according to right request 4 described methods, it is characterized in that above-mentioned real-time information comprises a call voice.
6. according to right request 4 described methods, it is characterized in that above-mentioned real-time information is to utilize a real-time communication software to send above-mentioned user to.
7. according to right request 1 described method, it is characterized in that the said system mistake comprises hard error, software error and the environment set mistake of computer system.
8. according to right request 1 described method, it is characterized in that the information of said system mistake comprises an error code.
9. according to right request 1 described method, it is characterized in that the step that is connected to above-mentioned network comprises utilizes a cable network and a wireless network the two one of them to be connected to the Internet, so that above-mentioned error message is delivered to above-mentioned customer side by above-mentioned the Internet.
10. according to right request 1 described method, it is characterized in that, the step that above-mentioned customer side is delivered in above-mentioned error message comprises utilizes a means of communication, to be connected to a third generation communication network, so that above-mentioned error message is delivered to above-mentioned customer side by above-mentioned third generation communication network.
11. the method for servicing to client computer system is characterized in that, comprises the following steps:
Provide an operation interface in the aforementioned calculation machine system of above-mentioned client, with the operation of the above-mentioned client of foundation to aforementioned calculation machine system, and whether decision utilizes an application software to check the hardware state of aforementioned calculation machine system;
One customer database is provided, has a plurality of solutions,, from above-mentioned customer database, seek corresponding solution with when detecting aforementioned calculation machine system and have a system mistake;
When from above-mentioned customer database, searching corresponding solution, then show above-mentioned solution from aforementioned calculation machine system; And
One connection means are provided, with in above-mentioned customer database search during less than the solution of correspondence, then the information with the said system mistake is sent to a customer side by a network, makes above-mentioned customer side guide above-mentioned client to get rid of the said system mistake according to the said system error message.
12. according to right request 11 described method of servicing, it is characterized in that, more comprise the following steps:
When above-mentioned customer side receives the information of said system mistake, then provide a solution according to the information of said system mistake; And
Provide a new tool more, above-mentioned solution is write in the above-mentioned customer database and upgrade above-mentioned customer database.
13., it is characterized in that according to right request 11 described method of servicing, more comprise according to the said system error message providing an Email to above-mentioned client from above-mentioned customer side, get rid of the said system mistake to guide above-mentioned client.
14., it is characterized in that according to right request 11 described method of servicing, more comprise according to the said system error message providing a real-time information to above-mentioned client from above-mentioned customer side, get rid of the said system mistake to guide above-mentioned client.
15., it is characterized in that above-mentioned connection means comprise utilizes wired and wireless connections the two one of them to be connected to the Internet according to right request 11 described method of servicing.
16., it is characterized in that the information of said system mistake comprises an error code according to right request 11 described method of servicing.
17. a system that guides the resolution system mistake is applicable to a computer system, it is characterized in that, the system of this guiding resolution system mistake comprises:
One customer database;
One error detection engine couples above-mentioned customer database, and determines whether to detect the state of the system of aforementioned calculation machine system according to a user operation; And
One customer service device couples a network;
Wherein, when above-mentioned error detection engine detects aforementioned calculation machine system one system mistake takes place, search from above-mentioned customer database then whether corresponding solution is arranged,
When above-mentioned error detection engine searched corresponding solution in above-mentioned customer database, detailed listing stated solution to above-mentioned user,
And when above-mentioned error detection engine is searched solution less than correspondence in above-mentioned customer database, then be connected to above-mentioned network, give above-mentioned customer service device with the information that transmits the said system mistake, make the personnel of a customer side to guide above-mentioned user that aforementioned calculation machine system is carried out debug according to the said system error message.
18., it is characterized in that above-mentioned error detection engine comprises according to right request 17 described systems:
One interface processing unit is in order to provide an inputting interface from aforementioned calculation machine system, to receive above-mentioned user's input;
One inspection unit couples above-mentioned interface processing unit, in order to determine whether to check the state of aforementioned calculation machine system according to above-mentioned user's input;
One processing unit couples above-mentioned inspection unit and above-mentioned customer database, when above-mentioned inspection unit checks out that the aforementioned calculation machine has a system mistake, searches from above-mentioned customer database then whether corresponding solution is arranged; And
One linkage unit couples above-mentioned processing unit,
Wherein when above-mentioned processing unit searches corresponding solution from above-mentioned customer database, then deliver to above-mentioned interface processing unit, give above-mentioned user to show above-mentioned solution from aforementioned calculation machine system,
And when above-mentioned processing unit does not search the solution of any correspondence from above-mentioned customer database, then call out the task that above-mentioned linkage unit connects above-mentioned network, be sent to above-mentioned customer side with information with the said system mistake.
19. according to right request 17 described systems, it is characterized in that, more comprise a customer service database, couple above-mentioned customer service device, in order to store the solution that above-mentioned customer side provides, and above-mentioned customer side writes the data in the above-mentioned customer service database in the above-mentioned customer database by above-mentioned customer service device, to upgrade above-mentioned customer database.
20., it is characterized in that above-mentioned network is cable network, wireless network or third generation communication network according to right request 17 described systems.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101435867A CN101364191A (en) | 2007-08-10 | 2007-08-10 | Servings method for hardware of computer system and method and system for solving error under guide |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101435867A CN101364191A (en) | 2007-08-10 | 2007-08-10 | Servings method for hardware of computer system and method and system for solving error under guide |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101364191A true CN101364191A (en) | 2009-02-11 |
Family
ID=40390567
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007101435867A Pending CN101364191A (en) | 2007-08-10 | 2007-08-10 | Servings method for hardware of computer system and method and system for solving error under guide |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101364191A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2014169766A1 (en) * | 2013-04-15 | 2014-10-23 | 北京奇虎科技有限公司 | Method and device for processing computer failures by client called by webpage |
| CN105023124A (en) * | 2015-08-25 | 2015-11-04 | 国网浙江杭州市富阳区供电公司 | Transformer station defect real time research and judge method, apparatus and system |
| CN105205727A (en) * | 2015-08-25 | 2015-12-30 | 国网浙江杭州市富阳区供电公司 | Defect elimination database establishment method and system |
| CN108292259A (en) * | 2015-12-04 | 2018-07-17 | 微软技术许可有限责任公司 | Error handle during guide service |
| CN109086156A (en) * | 2018-07-27 | 2018-12-25 | 郑州云海信息技术有限公司 | A kind of server removes wrong method, apparatus, equipment and computer readable storage medium |
| US11256542B2 (en) | 2015-12-04 | 2022-02-22 | Microsoft Technology Licensing, Llc | Onboarding of a service based on automated supervision of task completion |
-
2007
- 2007-08-10 CN CNA2007101435867A patent/CN101364191A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2014169766A1 (en) * | 2013-04-15 | 2014-10-23 | 北京奇虎科技有限公司 | Method and device for processing computer failures by client called by webpage |
| CN105023124A (en) * | 2015-08-25 | 2015-11-04 | 国网浙江杭州市富阳区供电公司 | Transformer station defect real time research and judge method, apparatus and system |
| CN105205727A (en) * | 2015-08-25 | 2015-12-30 | 国网浙江杭州市富阳区供电公司 | Defect elimination database establishment method and system |
| CN108292259A (en) * | 2015-12-04 | 2018-07-17 | 微软技术许可有限责任公司 | Error handle during guide service |
| US10908984B2 (en) | 2015-12-04 | 2021-02-02 | Microsoft Technology Licensing, Llc | Error handling during onboarding of a service |
| CN108292259B (en) * | 2015-12-04 | 2021-04-30 | 微软技术许可有限责任公司 | Error handling during service boot |
| US11256542B2 (en) | 2015-12-04 | 2022-02-22 | Microsoft Technology Licensing, Llc | Onboarding of a service based on automated supervision of task completion |
| CN109086156A (en) * | 2018-07-27 | 2018-12-25 | 郑州云海信息技术有限公司 | A kind of server removes wrong method, apparatus, equipment and computer readable storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP3822790B1 (en) | Data processing method and device | |
| KR101547721B1 (en) | System for assisting with execution of actions in response to detected events, method for assisting with execution of actions in response to detected events, assisting device, and computer program | |
| CN101364191A (en) | Servings method for hardware of computer system and method and system for solving error under guide | |
| EP0474058A2 (en) | Problem analysis of a node computer with assistance from a central site | |
| CN102880990B (en) | Fault processing system | |
| CN112307121B (en) | Oracle-based data synchronization method and device and computer equipment | |
| CN110109818A (en) | Monitoring method, device, terminal and the readable storage medium storing program for executing of back end interface data | |
| US20090044055A1 (en) | Method for servicing hardware of computer system and method and system for guiding to solve errors | |
| JP2001356801A (en) | Plant monitoring device and storage medium | |
| CN103095683A (en) | Linux virtual server scheduling system and method | |
| CN106851513A (en) | The method of testing and system of a kind of electronic product | |
| CN113656252B (en) | Fault positioning method, device, electronic equipment and storage medium | |
| CN111949641B (en) | Method and system for cleaning and synchronizing data among multiple stages of platforms | |
| JP2008123335A (en) | Service providing system by server and service providing method | |
| CN101316202B (en) | On-line diagnosis method and system of embedded software, embedded software device | |
| TW201610907A (en) | Methodology for synchronizing heterogeneous data with telecom orders | |
| CN110716726A (en) | Client updating method and device, electronic equipment and computer readable storage medium | |
| JP5671021B2 (en) | Medical imaging equipment control system | |
| US20240037464A1 (en) | Smart Incident Responder Recommendation | |
| CN112543111B (en) | Service monitoring method, monitoring center and service monitoring system | |
| CN101951382A (en) | Three-layer framework-based data transmission system and data transmission method | |
| CN112115032A (en) | Log generation method and device | |
| CN116739560A (en) | Fault work order generation method and device, electronic equipment and storage medium | |
| CN116016113A (en) | System and method for off-line alarm receiving and processing | |
| KR100322022B1 (en) | Database audit method for call processing in exchange |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20090211 |