CN101360143A - Customer interaction information displaying method and terminal - Google Patents

Customer interaction information displaying method and terminal Download PDF

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Publication number
CN101360143A
CN101360143A CNA2008101419341A CN200810141934A CN101360143A CN 101360143 A CN101360143 A CN 101360143A CN A2008101419341 A CNA2008101419341 A CN A2008101419341A CN 200810141934 A CN200810141934 A CN 200810141934A CN 101360143 A CN101360143 A CN 101360143A
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CN
China
Prior art keywords
closing
terminal
interaction information
customer interaction
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CNA2008101419341A
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Chinese (zh)
Other versions
CN101360143B (en
Inventor
宋悦
王睿
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Huawei Device Shenzhen Co Ltd
Original Assignee
Shenzhen Huawei Communication Technologies Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shenzhen Huawei Communication Technologies Co Ltd filed Critical Shenzhen Huawei Communication Technologies Co Ltd
Priority to CN2008101419341A priority Critical patent/CN101360143B/en
Publication of CN101360143A publication Critical patent/CN101360143A/en
Priority to PCT/CN2009/072148 priority patent/WO2010020132A1/en
Application granted granted Critical
Publication of CN101360143B publication Critical patent/CN101360143B/en
Active legal-status Critical Current
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72469User interfaces specially adapted for cordless or mobile telephones for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W28/00Network traffic management; Network resource management
    • H04W28/16Central resource management; Negotiation of resources or communication parameters, e.g. negotiating bandwidth or QoS [Quality of Service]
    • H04W28/18Negotiating wireless communication parameters
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W88/00Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02Terminal devices

Abstract

The invention discloses a display method of user mutual information and a terminal. The method comprises the following steps: receiving a user interaction command; displaying the user mutual information in the user interaction command; and closing the display of the user mutual information if closing conditions are satisfied. Corresponding, the invention also provides the terminal for implementing the method. The display method of user mutual information and the terminal solve the problem of inflexible arrangement of display time of the user mutual information in the prior art, and facilitate users to operate the user mutual information, and meet the requirements of users.

Description

A kind of display packing of customer interaction information and terminal
Technical field
The present invention relates to the communications applications field, particularly a kind of display packing of customer interaction information and terminal.
Background technology
OMA DM V1.2 (hereinafter to be referred as the DM standard) is that standard is unified in the equipment control that OMA DM WG (Open MobileAlliance Device Management Working Group open mobile alliance device management work group) formulates.The DM system provides a kind of lower cost solution, be used for third party management and environment and configuration information in the wireless network terminal equipment (such as the functional object of mobile phone terminal and terminal) are set, solve the problem that these network equipments in use run into, carry out the operation such as installation, upgrading of software and firmware by OTA (over the air wireless network) mode, and hommization more and personalized service are provided, improve user experience.The third party can be mobile operator, the information management department of service provider or partner.
When terminal was managed, the bookkeeping that server can warning terminal user carries out on terminal was known as user interactions (user interactions) in DM, and it comprises that the user shows types such as (notice), affirmation, input, selection, progress notice.For example the server prompts user below will carry out query manipulation, and the operation of prompting user inquiring is finished after operation is finished.
The inventor is in realizing process of the present invention, there are the following problems at least to find prior art: prior art is for the demonstration time of customer interaction information, MINDT (minimum demonstration time) and MAXDT (maximum demonstration time) have been advised, if but bookkeeping just finished in the demonstration time of regulation, customer interaction information also can continue to present to the user, make the user misread operation and carry out, make troubles to user's operation.
Summary of the invention
The display packing and the terminal of the customer interaction information that the embodiment of the invention provides have solved inflexible problem that is provided with that customer interaction information in the prior art shows the time, make things convenient for the operation of user to user interactive information, have satisfied user's needs.
The method that the embodiment of the invention provides a kind of customer interaction information to show comprises:
Receive user interaction commands;
Show the customer interaction information in the described user interaction commands;
If the condition of closing satisfies, close the demonstration of described customer interaction information.
Accordingly, the embodiment of the invention also provides a kind of terminal, comprising:
Receiving element is used to receive user interaction commands;
Display unit is used to show described user interaction commands;
Judging unit is used for judging when the condition of closing satisfies, and sends a notification message to closing unit;
Closing unit is used for closing according to described notification message the demonstration of described interactive command.
By such scheme as can be seen, the display packing of the customer interaction information that the embodiment of the invention provides and terminal, by receiving user interaction commands, show the customer interaction information in the described user interaction commands, if the condition of closing satisfies, close the demonstration of described customer interaction information, realized that the demonstration time of customer interaction information is provided with flexibly, make things convenient for the operation of user to user interactive information.
Description of drawings
Fig. 1 is the schematic flow sheet of the display packing of the embodiment of the invention one customer interaction information;
Fig. 2 is the structural representation of embodiment of the invention terminal;
Fig. 3 is the another structural representation of embodiment of the invention terminal;
Fig. 4 is another structural representation of embodiment of the invention terminal;
Embodiment
The display packing of the customer interaction information that the embodiment of the invention provides and terminal were provided with flexibly for demonstration time of customer interaction information, were convenient to the operation of user to user interactive information, had satisfied user's needs.
Fig. 1 is the schematic flow sheet of the display packing of the embodiment of the invention one customer interaction information, and this method specifically comprises:
S101, reception user interaction commands;
Customer interaction information in S102, the described user interaction commands of demonstration;
S103, if the condition of closing satisfies, close the demonstration of described customer interaction information.
Herein, the condition of closing can be carried in the user interaction commands, also can exist in terminal this locality.Closing being provided with of condition can have numerous embodiments, will describe in detail in following examples.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention two, close condition setting and be the managing conversation end or the interruption of appointment, concrete, can realize by the maximum demonstration time is set, for example: MAXDT=SessionEnd or MAXDT=SessionBreak.The example that carries the condition of closing by user interaction commands is:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MAXDT=SessionEnd</Data〉</Item〉<!--the demonstration time is set to " conversation end "--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
Terminal shows customer interaction information after receiving this user interaction commands to the user;
When the managing conversation of terminal judges appointment finishes or interrupt, close this demonstration.Judge the managing conversation end of appointment or interrupt that numerous embodiments is arranged, for example terminal is by judging whether to receive the sign of conversation end.This sign example is as follows:
<SyncML?xmlns=′SYNCML:SYNCML1.2′>
<SyncHdr〉...</SyncHdr〉<!--device management message head--〉
<SyncBody〉<!--device management message body--〉
<Status>……</Status>
<Final/〉<!--managing conversation end-of-packet--〉
</SyncBody>
</SyncML>
Above<Final/ the expression managing conversation bag end, and if last bag that this managing conversation bag is this managing conversation then shows conversation end.
Similarly, if maximum demonstration time when being made as SessionBreak, then during because of wrong or overtime the interruption, close the demonstration of interactive information at the terminal judges managing conversation.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention three, closing condition setting is the bookkeeping end of appointment, for example single bookkeeping finishes, and also can be that a series of sequence management operation (Sequence order) finishes, and can also be that a series of holistic management operation (Atomic order) finishes.Concrete, the maximum demonstration time can be set to OperationDone (single operation is finished), SequenceDone (order is complete), AtomicDone (whole complete), closes display message then after relevant operation is complete.Certainly, complete can being meant runs succeeded, and also can be meant failure.The example that carries the condition of closing by user interaction commands is:
<Sequence>
<Alert>
<CmdID>2</CmdID>
<Data〉1101</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MAXDT=SequenceDone</Data〉</Item〉<!--the demonstration time is set to " hold in proper order
Row is finished "--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: pipe herein
During reason is carried out--〉
</Item>
</Alert>
<Replace〉...</Replace〉<!--administration order--〉
<Exec〉...</Exec〉<!--administration order--〉
<!--administration order--〉
</Sequence>
Terminal shows customer interaction information after receiving this user interaction commands to the user;
When all administration orders in terminal judges Sequence order are finished, when finishing, close this display message as Replace, Exec etc.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention four, the condition of closing can also be set to receive next bar customer interaction information, and is same, also can realize by the maximum demonstration time is set, as MAXDT=NextDisplay; The example that carries the condition of closing by user interaction commands is:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MAXDT=NextDisplay</Data〉</Item〉<!--the demonstration time is set to " showing " next time
-->
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
Terminal shows customer interaction information after receiving this user interaction commands to the user;
When terminal receives next bar customer interaction information, then close previous interactive information.For example receive:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MAXDT=10</Data〉</Item〉<!--the demonstration time is set to 10 seconds--〉
<Item>
<Data〉Management Done</Data〉<!--be concrete user's display message: management finishes herein--〉
</Item>
</Alert>
Terminal is promptly closed previous demonstration, and shows fresh information.
In the embodiment of the invention five, embodiment two and three the condition of closing can be used in combination, MAXDT=(NextDisplay||SessionEnd) for example is set, the similar front embodiment of flow process closes previous interactive information when just terminal is when judging that next bar customer interaction information arrives or at conversation end.Corresponding user interaction commands is exemplified below:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MAXDT=(NextDisplay||SessionEnd)</Data〉</Item〉<!--the demonstration time establishes
Be changed to " showing " or " conversation end " next time--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention six, the condition of closing and the MINDT parameter combinations of embodiment four are used, MINDT=X﹠amp for example is set; MAXDT=(NextDisplay||SessionEnd), corresponding user interaction commands is exemplified below:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item><Data>MINDT=10&MAXDT=(NextDisplay||SessionEnd)</Data></Item><!--
The demonstration time is set to show 10 seconds at least, the maximum demonstration until " showing " or " conversation end " next time--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
According to this user interaction commands, showing this user's display message after 10 seconds, terminal can continue to show this information, also can close this information, but, when receiving display command that another is new or conversation end, then must close previous demonstration if terminal continue to show.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention seven, is not set the demonstration time of customer interaction information, or terminal can not be discerned or the situation of processes and displays time parameter under, to the demonstration of customer interaction information can for:
Situation a, server are not provided with the demonstration time parameter in the user interaction commands that comprises customer interaction information that sends, for example:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉</Item〉<!--parameter is set to sky--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
Situation b, server are provided with the demonstration time, as are provided with MINDT=5﹠amp; MAXDT=10, but these parameters can not be discerned or handle to terminal.
In the above two kinds of cases, terminal still at first shows customer interaction information after receiving this user interaction commands to the user, and judge according to the condition of closing, for example before embodiment mention judging conversation or end, closing the demonstration of this customer interaction information when the related management operation is complete or next bar interactive information arrives.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
In the embodiment of the invention eight, the demonstration time that customer interaction information has been set is concrete numerical value, to the demonstration of customer interaction information can for:
For example server is in the user interaction commands that comprises customer interaction information that sends, and it is as follows to be provided with the demonstration time:
<Alert>
<CmdID>2</CmdID>
<Data〉1100</Data〉<!--illustrating that herein this is user's display command--〉
<Item〉<Data〉MINDT=10﹠amp; MAXDT=20</Data〉</Item〉<!--the demonstration time is set to show at least 10
Second, the longest demonstration 20 seconds--〉
<Item>
<Data〉Management in progress</Data〉<!--be concrete user's display message: management is advanced herein
In the row--〉
</Item>
</Alert>
Terminal at first shows customer interaction information after receiving this user interaction commands to the user;
In the demonstration time range that is provided with,, close the demonstration of this customer interaction information if interrupt or managing conversation finishes or related management command execution when finishing or carrying out failure or next bar customer interaction information and arriving at managing conversation.
The method of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
Need to prove the condition of closing in the foregoing description two to embodiment eight: the managing conversation of appointment finishes or interrupts, or the bookkeeping of appointment finishes, or receives next bar customer interaction information; Can use separately, also can combination in any use.When being used in combination, above-mentioned condition can be set at when all satisfying, and just carries out the demonstration close customer interaction information, when above-mentioned condition can be set at partial condition and satisfies, just can carry out the demonstration of closing customer interaction information.
Correspondingly, the present invention also provides a kind of terminal that realizes the method for above-mentioned user's display message, and as shown in Figure 2, this terminal comprises,
Receiving element 201 is used to receive user interaction commands;
Display unit 202 is used to show described user interaction commands;
Judging unit 203 is used for judging when the condition of closing satisfies, and sends a notification message to closing unit 204;
Closing unit 204 is used for closing according to described notification message the demonstration of described interactive command.
In another terminal of the present invention embodiment, as shown in Figure 3, this judging unit 203 is first judging unit 2031, and the managing conversation that is used to judge appointment finishes or when interrupting, sends a notification message to closing unit 204.
In the another terminal embodiment of the present invention, as shown in Figure 3, this judging unit 203 is second judging unit 2032, when the bookkeeping that is used to judge appointment is finished, sends a notification message to closing unit 204.
Again among the terminal embodiment, as shown in Figure 3, this judging unit 203 is the 3rd judging unit 2033, is used for judging when receiving next bar customer interaction information, sends a notification message to closing unit 204 in the present invention.
Need to prove, above-mentioned first judging unit 2031, second judging unit 2032, the 3rd judging unit 2033 can individualisms, also can make up existence, can also all exist, when judgment sub-unit during, in the time of can setting all judgment sub-unit all Rule of judgment satisfies, just notify closing unit 204 more than one, when perhaps being set at partial condition and satisfying, just can carry out the demonstration of closing customer interaction information.
Further, in the another terminal embodiment of the present invention, as shown in Figure 3, terminal can also comprise, closes condition extraction unit 205, is used for extracting the condition of closing of described interactive command, or as shown in Figure 4, also comprise memory cell 206, be used to store the described condition of closing.
The terminal of present embodiment has realized that the demonstration time of customer interaction information is provided with flexibly, makes things convenient for the operation of user to user interactive information.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method is to instruct relevant hardware to finish by program, described program can be stored in the computer read/write memory medium, this program comprises the described step as above-mentioned method embodiment when carrying out.Described storage medium, as: ROM/RAM, magnetic disc, CD etc.
More than be explanation, in concrete implementation process, can carry out suitable improvement, to adapt to the concrete needs of concrete condition method of the present invention to the specific embodiment of the invention.Therefore be appreciated that according to the specific embodiment of the present invention just to play an exemplary role, not in order to restriction protection scope of the present invention.

Claims (12)

1, a kind of display packing of customer interaction information is characterized in that, comprising:
Receive user interaction commands;
Show the customer interaction information in the described user interaction commands;
If the condition of closing satisfies, close the demonstration of described customer interaction information.
2, the method for claim 1 is characterized in that, the described condition of closing comprises that the managing conversation of appointment finishes or interruption;
Then the managing conversation of terminal judges appointment finishes or when interrupting, closes the demonstration of described customer interaction information.
3, the method for claim 1 is characterized in that, the described condition of closing comprises that the bookkeeping of appointment finishes;
Then terminal is closed the demonstration of described customer interaction information when the bookkeeping of judging appointment is finished.
4, method as claimed in claim 3 is characterized in that, the bookkeeping of described appointment is finished and comprised, single bookkeeping is finished, or the sequence management order finishes, or the atom administration order is finished.
5, the method for claim 1 is characterized in that, the described condition of closing comprises and receives next bar customer interaction information;
Then terminal is closed the demonstration of described customer interaction information when receiving next bar customer interaction information.
As each described method of claim 2 to 5, it is characterized in that 6, the described condition of closing also comprises, shows that the time of described customer interaction information surpasses the minimum demonstration time.
As each described method of claim 1 to 5, it is characterized in that 7, the described condition of closing is carried, or is stored in the terminal in described user interaction commands.
8, a kind of terminal is characterized in that, comprising:
Receiving element is used to receive user interaction commands;
Display unit is used to show described user interaction commands;
Judging unit is used for judging when the condition of closing satisfies, and sends a notification message to closing unit;
Closing unit is used for closing according to described notification message the demonstration of described interactive command.
9, terminal as claimed in claim 8 is characterized in that, described judging unit is:
First judging unit, the managing conversation that is used to judge appointment finish or when interrupting, send a notification message to closing unit.
10, terminal as claimed in claim 8 is characterized in that, described judging unit is:
Second judging unit when bookkeeping that is used to judge appointment is finished, sends a notification message to closing unit.
11, terminal as claimed in claim 8 is characterized in that, described closing unit is:
The 3rd judging unit is used for judging when receiving next bar customer interaction information, sends a notification message to closing unit.
12, terminal as claimed in claim 8 is characterized in that, described terminal also comprises,
Close the condition extraction unit, be used for extracting the described condition of closing of described interactive command; Or
Memory cell is used to store the described condition of closing.
CN2008101419341A 2008-08-21 2008-08-21 Customer interaction information displaying method and terminal Active CN101360143B (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN2008101419341A CN101360143B (en) 2008-08-21 2008-08-21 Customer interaction information displaying method and terminal
PCT/CN2009/072148 WO2010020132A1 (en) 2008-08-21 2009-06-05 Method for displaying user interactive information, and terminal

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN2008101419341A CN101360143B (en) 2008-08-21 2008-08-21 Customer interaction information displaying method and terminal

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CN101360143B CN101360143B (en) 2011-02-16

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010020132A1 (en) * 2008-08-21 2010-02-25 华为终端有限公司 Method for displaying user interactive information, and terminal
CN102139162A (en) * 2010-01-29 2011-08-03 华为终端有限公司 Mobile terminal game picture display method and device

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1251535C (en) * 2002-04-04 2006-04-12 华为技术有限公司 Method for implementing interactive game mode on mobile terminal
JP2003339079A (en) * 2002-05-20 2003-11-28 Ntt Docomo Inc Mobile communication terminal, program, and recording medium
JP2005033377A (en) * 2003-07-09 2005-02-03 Toshiba Corp Communication terminal
CN101360143B (en) * 2008-08-21 2011-02-16 华为终端有限公司 Customer interaction information displaying method and terminal

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010020132A1 (en) * 2008-08-21 2010-02-25 华为终端有限公司 Method for displaying user interactive information, and terminal
CN102139162A (en) * 2010-01-29 2011-08-03 华为终端有限公司 Mobile terminal game picture display method and device
CN102139162B (en) * 2010-01-29 2014-12-17 华为终端有限公司 Mobile terminal game picture display method and device

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WO2010020132A1 (en) 2010-02-25

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Address after: 518129 Ministry of Intellectual Property of Bantian Huawei Base B1-3A, Longgang District, Shenzhen City, Guangdong Province

Patentee after: Huawei Terminal (Shenzhen) Co., Ltd.

Address before: 518129 Ministry of Intellectual Property of Bantian Huawei Base B1-3A, Longgang District, Shenzhen City, Guangdong Province

Patentee before: Huawei Device Co., Ltd.