CN101237606A - A method for guaranteeing service change continuity - Google Patents
A method for guaranteeing service change continuity Download PDFInfo
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- CN101237606A CN101237606A CNA200710051070XA CN200710051070A CN101237606A CN 101237606 A CN101237606 A CN 101237606A CN A200710051070X A CNA200710051070X A CN A200710051070XA CN 200710051070 A CN200710051070 A CN 200710051070A CN 101237606 A CN101237606 A CN 101237606A
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Abstract
The invention discloses a method for ensuring the continuity in service change. The method is characterized in that: when a user applies for opening an account, special service change and tariff change, legitimacy verification of the application is carried out through a customer value-added service and communication service product relation management system; when the user application is legitimate, the user is allowed to change the corresponding value-added service packet data of a customer; when the user application is illegitimate, the user is forbidden. Through comparing the relation between a user change product and value-added service, the method ensures that customer communication service maintains continuous service relation with a use product before and after change, and realizes safe and effective safety management and customer service management of operating revenue capital in the communication industry; therefore, the method is particularly suitable to be used in customer service management of a communication enterprise.
Description
Technical field
The present invention relates to communication, the fund security management of communications industry business revenue and customer service management field, particularly a kind of method for guaranteeing service change continuity.
Background technology
Along with the professional constantly development of communication enterprise, value-added service kind and communication service product constantly increase, the client strengthens differentiated service and service change demand, opening an account, special clothes change, aspect existing communications industry business revenue fund security management such as tariff package change and customer service management all can not satisfy requirement of client, because new user communication business value-added service is corresponding inconsistent with the communication service product, can not control the value-added service of user's increase/cancellation product restriction, can not adjust user's value-added service according to the front and back product differentiation etc., the value-added service that the user can not enjoy the product correspondence can appear, the user has paid the value-added service expense but can not enjoy service, the user does not pay the value-added service expense but has enjoyed problem such as service, therefore need a kind of can method for guaranteeing service change continuity.
Summary of the invention
The present invention provides a kind of safe and effective method for guaranteeing service change continuity to can be used as the guarantee of customer satisfaction service for addressing the above problem.
Technical scheme of the present invention is as follows:
A kind of method for guaranteeing service change continuity, it is characterized in that: when user applies is opened an account, when special clothes change and rate change, by client's value-added service and communication service product relation management system to carrying out legal verification, when user applies legal, then allow the user to change the value-added service bag data of corresponding client, illegal when user applies, then forbid.
Described communication service product comprises Global Link, M-ZONE, walk in the Divine Land etc.
Operating process when described user applies is opened an account: at first the user sends the request of opening an account, choose the communication service product, obtain the value-added service of product correspondence, the user selects to open and the value-added service of not opening, carry out verification by client's value-added service and communication service product relation management system then, when the situation of opening of selecting value-added service is illegal, then return the state that the value-added service of the product correspondence that obtains should be opened automatically; When verification is passed through, the opening state of value-added service is legal, then is recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
Operating process when the special clothes of described user applies change: at first the user sends special clothes change request, choosing increases or the cancellation value-added service, carry out the legitimacy verification by client's value-added service and communication service product relation management system according to client's value-added service bag data then, when the request of selecting increase or cancellation value-added service is illegal, then returns automatically and do not allow to increase or cancel value-added service; When the request of selecting increase or cancellation value-added service was legal, then the value-added service that will increase or cancel was recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
Operating process when described user applies rate change: at first the user sends rate change request, choosing increases or the cancellation tariff package, obtain client's value-added service bag data and the product relation corresponding after changing then with value-added service, then client's value-added service and communication service product relation management system to according to client's value-added service bag data and after changing the customer service value-added service difference bag that obtains of the corresponding relation of product and value-added service carry out verification, when customer service value-added service difference inclusion method, then rate value-added service after changing is recorded in client's the value-added service bag data, interface worker single-shot is delivered to switch simultaneously; When customer service value-added service difference bag is illegal, then automatically return to the value-added service data of customer requirements application tariff package after changing.
The present invention changes product and value-added service relation by the comparison client, guarantee that the client communication business service keeps continuously with the service relation that uses product after before changing, the safety management and the customer service management of the communications industry business revenue fund of can going bail for safely, effectively, its beneficial effect is as follows:
1, ensures the customer service continuity, improve customer satisfaction;
2, promote the customer service accuracy;
3, extenuated the single pressure of interface worker;
The present invention is specially adapted to the communication enterprise customer service management.
Description of drawings
Fig. 1 is a flow chart of the present invention
Fig. 2 is client's value-added service of the present invention and communication service product relation management system construction drawing
Fig. 3 is the flow chart of opening an account of the present invention
Fig. 4 is a special clothes change flow chart of the present invention
Fig. 5 is a tariff package change flow chart of the present invention
Embodiment
A kind of method for guaranteeing service change continuity, when user applies is opened an account, when special clothes change and rate change, by client's value-added service and communication service product relation management system to carrying out legal verification, when user applies legal, then allow the user to change the value-added service bag data of corresponding client, illegal when user applies, then forbid.
Described communication service product comprises Global Link, M-ZONE, walk in the Divine Land etc.
Operating process when described user applies is opened an account: at first the user sends the request of opening an account, choose the communication service product, obtain the value-added service of product correspondence, the user selects to open and the value-added service of not opening, carry out verification by client's value-added service and communication service product relation management system then, when the situation of opening of selecting value-added service is illegal, then return the state that the value-added service of the product correspondence that obtains should be opened automatically; When verification is passed through, the opening state of value-added service is legal, then is recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
Operating process when the special clothes of described user applies change: at first the user sends special clothes change request, choosing increases or the cancellation value-added service, carry out the legitimacy verification by client's value-added service and communication service product relation management system according to client's value-added service bag data then, when the request of selecting increase or cancellation value-added service is illegal, then returns automatically and do not allow to increase or cancel value-added service; When the request of selecting increase or cancellation value-added service was legal, then the value-added service that will increase or cancel was recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
Operating process when described user applies rate change: at first the user sends rate change request, choosing increases or the cancellation tariff package, obtain client's value-added service bag data and the product relation corresponding after changing then with value-added service, then client's value-added service and communication service product relation management system to according to client's value-added service bag data and after changing the customer service value-added service difference bag that obtains of the corresponding relation of product and value-added service carry out verification, when customer service value-added service difference inclusion method, then rate value-added service after changing is recorded in client's the value-added service bag data, interface worker single-shot is delivered to switch simultaneously; When customer service value-added service difference bag is illegal, then automatically return to the value-added service data of customer requirements application tariff package after changing.
For example, the M-ZONE of tariff package that the user is original for roaming, every month can 200 notes of free dispach (FD), user applies is altered to Global Link with rate now, and application simultaneously keeps the peculiar value-added service of M-ZONE, but it is illegal that application at this moment keeps the peculiar value-added service of M-ZONE, so the peculiar value-added service of cancellation M-ZONE automatically keeps the original value-added service configuration of application back Global Link.
Claims (5)
1, a kind of method for guaranteeing service change continuity, it is characterized in that: when user applies is opened an account, when special clothes change and rate change, by client's value-added service and communication service product relation management system to carrying out legal verification, when user applies legal, then allow the user to change the value-added service bag data of corresponding client, illegal when user applies, then forbid.
2, according to the described a kind of method for guaranteeing service change continuity of claim 1, it is characterized in that: described communication service product comprises Global Link, M-ZONE, walk in the Divine Land etc.
3, according to the described a kind of method for guaranteeing service change continuity of claim 1, it is characterized in that: when described user applies is opened an account, at first the user sends the request of opening an account, choose the communication service product, obtain the value-added service of product correspondence, the user selects to open and the value-added service of not opening, carry out verification by client's value-added service and communication service product relation management system then, when the situation of opening of selecting value-added service is illegal, then return the state that the value-added service of the product correspondence that obtains should be opened automatically; When verification is passed through, the opening state of value-added service is legal, then is recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
4, according to the described a kind of method for guaranteeing service change continuity of claim 1, it is characterized in that: when the special clothes of user applies change, at first the user sends special clothes change request, choosing increases or the cancellation value-added service, carry out the legitimacy verification by client's value-added service and communication service product relation management system according to client's value-added service bag data then, when the request of selecting increase or cancellation value-added service is illegal, then returns automatically and do not allow to increase or cancel value-added service; When the request of selecting increase or cancellation value-added service was legal, then the value-added service that will increase or cancel was recorded in client's the value-added service bag data, and interface worker single-shot is delivered to switch simultaneously.
5, according to the described a kind of method for guaranteeing service change continuity of claim 1, it is characterized in that: when the user applies rate change, at first the user sends rate change request, choosing increases or the cancellation tariff package, obtain client's value-added service bag data and the product relation corresponding after changing then with value-added service, then client's value-added service and communication service product relation management system to according to client's value-added service bag data and after changing the customer service value-added service difference bag that obtains of the corresponding relation of product and value-added service carry out verification, when customer service value-added service difference inclusion method, then rate value-added service after changing is recorded in client's the value-added service bag data, interface worker single-shot is delivered to switch simultaneously.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200710051070XA CN101237606B (en) | 2007-12-28 | 2007-12-28 | A method for guaranteeing service change continuity |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200710051070XA CN101237606B (en) | 2007-12-28 | 2007-12-28 | A method for guaranteeing service change continuity |
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| Publication Number | Publication Date |
|---|---|
| CN101237606A true CN101237606A (en) | 2008-08-06 |
| CN101237606B CN101237606B (en) | 2012-05-09 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN200710051070XA Active CN101237606B (en) | 2007-12-28 | 2007-12-28 | A method for guaranteeing service change continuity |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2015176496A1 (en) * | 2014-05-23 | 2015-11-26 | 华为技术有限公司 | Radio channel control method, traffic package transaction and recommendation methods and related devices |
| CN110111188A (en) * | 2019-05-23 | 2019-08-09 | 中国联合网络通信集团有限公司 | Business handling method and apparatus |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1567823A (en) * | 2003-07-04 | 2005-01-19 | 华为技术有限公司 | Method for customizing intelligent network services through gateway website |
| CN1859472A (en) * | 2005-04-29 | 2006-11-08 | 西安大唐电信有限公司 | System and method for realizing incremental service |
| KR100744007B1 (en) * | 2005-08-05 | 2007-07-30 | 주식회사 유프레스토 | System for testifying service scenario based on mobile communication network and method thereof |
| CN100479564C (en) * | 2006-07-18 | 2009-04-15 | 华为技术有限公司 | Method and system for realizing separation of service platform and gate |
-
2007
- 2007-12-28 CN CN200710051070XA patent/CN101237606B/en active Active
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2015176496A1 (en) * | 2014-05-23 | 2015-11-26 | 华为技术有限公司 | Radio channel control method, traffic package transaction and recommendation methods and related devices |
| US10991019B2 (en) | 2014-05-23 | 2021-04-27 | Huawei Technologies Co., Ltd. | Radio channel control method, traffic package trading and recommending methods, and related device |
| CN110111188A (en) * | 2019-05-23 | 2019-08-09 | 中国联合网络通信集团有限公司 | Business handling method and apparatus |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101237606B (en) | 2012-05-09 |
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