CN101227527A - System and method for initiating blind transfer call switching business - Google Patents
System and method for initiating blind transfer call switching business Download PDFInfo
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- CN101227527A CN101227527A CNA2008100575094A CN200810057509A CN101227527A CN 101227527 A CN101227527 A CN 101227527A CN A2008100575094 A CNA2008100575094 A CN A2008100575094A CN 200810057509 A CN200810057509 A CN 200810057509A CN 101227527 A CN101227527 A CN 101227527A
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- call switching
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- blind transfer
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Abstract
The invention discloses a process for initiating the blind transference calling transference service and the system, wherein the process comprises the first step is that switching in a voice communication network by a voice terminal through a voice switch-in device and reporting hook-switch events to the voice switch-in device, the second step is that adding the blind transference calling transference number of the blind transference calling transference service in a number list by the voice switch-in device, and collecting numbers for the voice terminal, the third step is that reporting the dialing events by the voice terminal, deciding the current service of the voice terminal is blind transference calling transference service by the voice switch-in device through matching the number which is reported with the blind transference calling transference number to obtain the number of the transference destination, and conducting the relative processes after entering into the blind transference calling transference flow. The invention eliminates the conflict between the blind transference calling transference and other voice supplementary services which collect number through a hook-switch, thereby users can conveniently use the blind transference calling transference services.
Description
Technical field
The present invention relates to the voice supplementary service technology in the voice communication field, particularly relate to a kind of method and system thereof that initiates blind transfer call switching business.
Background technology
Calling out switching is a kind of voice supplementary service commonly used, and different communication standard tissues has different definition with communication service operator to calling out switching.More common call switching business has enquiry call switching and blind transfer call switching.The two professional handling process can be sketched respectively:
1, enquiry call switching:
A1) user A and user B are in conversation state;
A2) user A hooking is dialed the number of user C then;
A3) after the user C ring, user A listens ring-back tone;
A4) after user C answers, user A and user C conversation;
A5) use the A on-hook, user B and user C conversation, the enquiry call transfer service finishes.
2, blind transfer call switching:
B1) user A and user B are in conversation state;
B2) user A hooking is dialed the number of user C then;
B3) after the user C ring, user A listens the successful prompt tone of switching, and user B listens ring-back tone;
B4) user C answers, user B and user C conversation.
From above-mentioned two flow processs as can be seen, blind transfer call switching business and enquiry call transfer service all are to initiate calling to user C according to the result that collects the digits after user's hooking, but initiate new subsequent treatment difference of calling out.If a user has opened Blind Call Transfer simultaneously and called out switching and enquiry call switching, then speech sound access equipment can't be judged and handle according to the handling process of which business in above-mentioned two business after receiving the user C number that the user dials.
Blind transfer call switching not only exists with enquiry call switching and conflict, need all exist and conflicts by collect the digits the afterwards business that initiate of hooking with Three-Way Calling, videoconference etc.
Summary of the invention
Technical problem to be solved by this invention is to provide a kind of method and system thereof that initiates blind transfer call switching business, be used for solving the prior art blind transfer call switching and other need cause the user can't use the problem of blind transfer call switching business by the conflict between hooking and the voice that the collect the digits supplementary service.
To achieve these goals, the invention provides a kind of method of initiating blind transfer call switching business, it is characterized in that, comprising:
Step 1, voice terminal inserts voice communication network by speech sound access equipment, reports the hook switch incident to described speech sound access equipment;
Step 2, described speech sound access equipment receive described hook switch incident, the blind transfer call switching directory of the blind transfer call switching business of described voice terminal configuration is added in the directory, and described voice terminal is collected the digits;
Step 3, described voice terminal reports dialer event to described speech sound access equipment, described speech sound access equipment determines that by number and described blind transfer call switching directory that coupling reports the current business of described voice terminal is a blind transfer call switching business, obtain the switching destination Mobile Station International ISDN Number, enter the blind transfer call switching flow process and carry out respective handling.
The method of described initiation blind transfer call switching business wherein, in the described step 2, further comprises:
Whether described speech sound access equipment disposes the step of blind transfer call switching business according to the described voice terminal of the configuration determination of described voice terminal, if then described blind transfer call switching directory is added in the described directory.
The method of described initiation blind transfer call switching business wherein, in the described step 2, further comprises:
By coupling together the step that obtains described blind transfer call switching directory before and after blind commentaries on classics prefix and the switching destination Mobile Station International ISDN Number table.
The method of described initiation blind transfer call switching business wherein, in the described step 2, further comprises:
Described speech sound access equipment is hung up the current talking of described voice terminal, and described voice terminal is collected the digits and sets the timer that dials, and issues the step of dialing tone.
The method of described initiation blind transfer call switching business wherein, in the described step 3, further comprises:
If described dialing timer expiry, described voice terminal do not report described dialer event to described speech sound access equipment, determine that then the current business of described voice terminal is not a blind transfer call switching business.
The method of described initiation blind transfer call switching business wherein, in the described step 3, further comprises:
When described speech sound access equipment determines that the current business of described voice terminal is not blind transfer call switching business, the step of carrying out respective handling according to the current state and the business configuration situation of described voice terminal.
The method of described initiation blind transfer call switching business wherein, in the described step 3, further comprises:
By removing the step that described blind commentaries on classics prefix obtains described switching destination Mobile Station International ISDN Number in the number that described voice terminal is reported.
To achieve these goals, the present invention also provides a kind of system that initiates blind transfer call switching business, comprises the voice terminal, speech sound access equipment, the voice communication network that connect in turn, it is characterized in that,
Described voice terminal is used for inserting described voice communication network by described speech sound access equipment, reports the hook switch incident to described speech sound access equipment;
Described speech sound access equipment is used to receive described hook switch incident, the blind transfer call switching directory of the blind transfer call switching business of described voice terminal configuration is added in the directory, and described voice terminal is collected the digits;
Described voice terminal, be used to report dialer event to described speech sound access equipment, determine that by number of matches and described blind transfer call switching directory the current business of described voice terminal is a blind transfer call switching business by described speech sound access equipment, obtain the switching destination Mobile Station International ISDN Number, enter the blind transfer call switching flow process and carry out respective handling.
The system of described initiation blind transfer call switching business, wherein, the blind commentaries on classics prefix that described blind transfer call switching directory is provided with by front and back, switching destination Mobile Station International ISDN Number table are formed.
The system of described initiation blind transfer call switching business, wherein, described voice terminal is landline telephone, mobile phone or IP software terminal.
The system of described initiation blind transfer call switching business, wherein, described speech sound access equipment is integrated access equipment, home gateway, borde gateway or digital SPC exchange.
Useful technique effect of the present invention:
Adopt the inventive method, whether the business that speech sound access equipment can definite current initiation after the user finishes dialing is blind transfer call switching, has avoided effectively and other need be by the conflict between hooking and the voice that the collect the digits supplementary service.This can make communication service operator open on the basis of blind transfer call switching for same user, opening other need be by hooking and the voice that collect the digits supplementary service, thereby make communication service operator provide better service, to improve the competitiveness of self to the user.
Describe the present invention below in conjunction with the drawings and specific embodiments, but not as a limitation of the invention.
Description of drawings
Fig. 1 is the system schematic of initiation blind transfer call switching business of the present invention;
Fig. 2 is the method flow diagram of initiation blind transfer call switching business of the present invention.
Embodiment
Below in conjunction with the drawings and specific embodiments technical scheme of the present invention is made further more detailed description.
As shown in Figure 1, be the system schematic of initiation blind transfer call switching business of the present invention.The use scene of blind transfer call switching business has been described among this figure.This system 100 comprises: voice terminal 10, speech sound access equipment 20, voice communication network 30.
Speech sound access equipment 20 is meant the various equipment that voice terminal 10 can be inserted voice communication network 30, and it can be integrated access equipment, home gateway, borde gateway, digital SPC exchange etc., can also be the speech sound access equipment of other types.
In Fig. 1, voice terminal 10 inserts voice communication network 30 by speech sound access equipment 20, and sets up basic conversation by voice communication network 30 and another voice terminal 40, and voice terminal 10 has been opened blind transfer call switching business.This moment, voice terminal 10 reported hook switch Event triggered multiparty service, and speech sound access equipment 20 is received hook switch incident reprocessing blind transfer call switching business.
The present invention adopts the special number prefix to initiate blind transfer call switching business, the special number prefix is meant that the user needed a string number of dialling before dialing destination Mobile Station International ISDN Number, can include the arbitrary numbers that POTS (PostOld Telephone Service, post office outdated telephone service) telephone set is supported in this string number.
As shown in Figure 2, be the method flow diagram of initiation blind transfer call switching business of the present invention.
In Fig. 2, for convenience, the special number prefix is called blind commentaries on classics prefix.Blind commentaries on classics prefix must be that the overall situation is unique in speech sound access equipment 20, if promptly also have other dialing prefix in the speech sound access equipment 20, then they must be different with blind commentaries on classics prefix.
Determining by the communication service operator of blind commentaries on classics prefix is definite according to factors such as user's use habits.
Adopt when of the present invention, voice terminal 10 inserts voice communication networks 30 by speech sound access equipment 20, as shown in Figure 1, and set up basic conversation by voice communication network 30 and another voice terminal 40, and voice terminal 10 has been opened blind transfer call switching business.This moment, voice terminal 10 reported hook switch Event triggered multiparty service, and the speech sound access equipment 20 of receiving the hook switch incident is according to flow processing blind transfer call switching business shown in Figure 2.These concrete steps are as follows:
Step S200, beginning;
Step S201, speech sound access equipment 20 reads the configuration of voice terminal 10, whether is furnished with blind transfer call switching business according to configuration determination voice terminal 10, if having, then enters step S202, otherwise enters step S210.
Step S202, speech sound access equipment 20 add the blind transfer call switching directory in directory.
Among this step S202, directory reads the speech business that voice terminal 10 is disposed by speech sound access equipment 20, and determines in conjunction with the current state of voice terminal 10.
Among this step S202, the blind transfer call switching directory is made up of blind commentaries on classics prefix and switching destination Mobile Station International ISDN Number table, and wherein blind commentaries on classics prefix is preceding, transfer the destination Mobile Station International ISDN Number table after.Switching destination Mobile Station International ISDN Number table is determined according to factors such as user's use habits by the communication service operator.
Step S203, speech sound access equipment 20 is hung up current talking.
Step S204,20 pairs of these voice terminals 10 of speech sound access equipment collect the digits, and set the dialing timer.
Step S205,20 pairs of voice terminals 10 of speech sound access equipment issue dialing tone, and enter step S206 and step S207 respectively according to the incident that voice terminal 10 reports.
Step S206 is not if behind the dialing timer expiry, voice terminal 10 reports dialer event, then enters step S208.
Step S207, if voice terminal 10 reports dialer event, then speech sound access equipment 20 is checked numbers and is handled, judge whether dialing mates blind commentaries on classics prefix, if coupling, i.e. blind transfer call switching directory in the numbers match directory, then enter step S209, otherwise enter step S208.
Step S208 determines that current business is not a blind transfer call switching business, changes step S210 over to.
Step S209 determines that current business is a blind transfer call switching business, and obtains the switching destination Mobile Station International ISDN Number, enters step S210.
In this step, the mode of obtaining the switching destination Mobile Station International ISDN Number is: remaining number after the blind commentaries on classics prefix of removal from the number that voice terminal 10 reports.
Step S210, handling process finishes.
After finishing above-mentioned handling process, speech sound access equipment 20 can determine whether the active user initiates blind transfer call switching, if then carry out subsequent treatment according to the blind transfer call switching flow process; Otherwise current state and business configuration situation according to speech sound access equipment 20 are handled accordingly.
Further set forth determining of blind commentaries on classics directory among the present invention and switching destination Mobile Station International ISDN Number in conjunction with the instantiation of Fig. 2, if the defined blind commentaries on classics prefix of certain speech business user's communications service provider be " * 1# ", the destination Mobile Station International ISDN Number table of transferring is " x.# ".
For blind commentaries on classics directory, it is to be formed by connecting by blind commentaries on classics prefix and switching destination Mobile Station International ISDN Number table: " * 1#x.# ".
For the switching destination Mobile Station International ISDN Number, it removes remaining number after the blind commentaries on classics prefix for voice terminal 10 reports in the number, and for example voice terminal 10 reports number to be: " * 1#345678# ", then remove blind commentaries on classics prefix after, the switching destination Mobile Station International ISDN Number is: " 345678# ".
The present invention has eliminated blind transfer call switching and other need make the user can use blind transfer call switching business easily by the conflict between hooking and the voice that the collect the digits supplementary service.
Certainly; the present invention also can have other various embodiments; under the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (11)
1. a method of initiating blind transfer call switching business is characterized in that, comprising:
Step 1, voice terminal inserts voice communication network by speech sound access equipment, reports the hook switch incident to described speech sound access equipment;
Step 2, described speech sound access equipment receive described hook switch incident, the blind transfer call switching directory of the blind transfer call switching business of described voice terminal configuration is added in the directory, and described voice terminal is collected the digits;
Step 3, described voice terminal reports dialer event to described speech sound access equipment, described speech sound access equipment determines that by number and described blind transfer call switching directory that coupling reports the current business of described voice terminal is a blind transfer call switching business, obtain the switching destination Mobile Station International ISDN Number, enter the blind transfer call switching flow process and carry out respective handling.
2. the method for initiation blind transfer call switching business according to claim 1 is characterized in that, in the described step 2, further comprises:
Whether described speech sound access equipment disposes the step of blind transfer call switching business according to the described voice terminal of the configuration determination of described voice terminal, if then described blind transfer call switching directory is added in the described directory.
3. the method for initiation blind transfer call switching business according to claim 1 and 2 is characterized in that, in the described step 2, further comprises:
By coupling together the step that obtains described blind transfer call switching directory before and after blind commentaries on classics prefix and the switching destination Mobile Station International ISDN Number table.
4. the method for initiation blind transfer call switching business according to claim 3 is characterized in that, in the described step 2, further comprises:
Described speech sound access equipment is hung up the current talking of described voice terminal, and described voice terminal is collected the digits and sets the timer that dials, and issues the step of dialing tone.
5. the method for initiation blind transfer call switching business according to claim 4 is characterized in that, in the described step 3, further comprises:
If described dialing timer expiry, described voice terminal do not report described dialer event to described speech sound access equipment, determine that then the current business of described voice terminal is not a blind transfer call switching business.
6. the method for initiation blind transfer call switching business according to claim 5 is characterized in that, in the described step 3, further comprises:
When described speech sound access equipment determines that the current business of described voice terminal is not blind transfer call switching business, the step of carrying out respective handling according to the current state and the business configuration situation of described voice terminal.
7. according to the method for claim 5 or 6 described initiation blind transfer call switching business, it is characterized in that, in the described step 3, further comprise:
By removing the step that described blind commentaries on classics prefix obtains described switching destination Mobile Station International ISDN Number in the number that described voice terminal is reported.
8. a system that initiates blind transfer call switching business comprises the voice terminal, speech sound access equipment, the voice communication network that connect in turn, it is characterized in that,
Described voice terminal is used for inserting described voice communication network by described speech sound access equipment, reports the hook switch incident to described speech sound access equipment;
Described speech sound access equipment is used to receive described hook switch incident, the blind transfer call switching directory of the blind transfer call switching business of described voice terminal configuration is added in the directory, and described voice terminal is collected the digits;
Described voice terminal, be used to report dialer event to described speech sound access equipment, determine that by number of matches and described blind transfer call switching directory the current business of described voice terminal is a blind transfer call switching business by described speech sound access equipment, obtain the switching destination Mobile Station International ISDN Number, enter the blind transfer call switching flow process and carry out respective handling.
9. the system of initiation blind transfer call switching business according to claim 8 is characterized in that, the blind commentaries on classics prefix that described blind transfer call switching directory is provided with by front and back, switching destination Mobile Station International ISDN Number table are formed.
10. the system of initiation blind transfer call switching business according to claim 8 is characterized in that, described voice terminal is landline telephone, mobile phone or IP software terminal.
11. according to Claim 8 or the system of 9 or 10 described initiation blind transfer call switching business, it is characterized in that described speech sound access equipment is integrated access equipment, home gateway, borde gateway or digital SPC exchange.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2008100575094A CN101227527B (en) | 2008-02-02 | 2008-02-02 | System and method for initiating blind transfer call switching business |
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| CN2008100575094A CN101227527B (en) | 2008-02-02 | 2008-02-02 | System and method for initiating blind transfer call switching business |
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| CN101227527B CN101227527B (en) | 2010-06-23 |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104993985A (en) * | 2015-06-10 | 2015-10-21 | 苏州工业园区服务外包职业学院 | Method for adaptively calibrating number table rule of access gateway equipment |
| WO2016095752A1 (en) * | 2014-12-17 | 2016-06-23 | 中兴通讯股份有限公司 | Service processing method and device, and home gateway |
| CN108270725A (en) * | 2016-12-30 | 2018-07-10 | 中兴通讯股份有限公司 | The forwarding method and device of a kind of sip terminal |
-
2008
- 2008-02-02 CN CN2008100575094A patent/CN101227527B/en active Active
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016095752A1 (en) * | 2014-12-17 | 2016-06-23 | 中兴通讯股份有限公司 | Service processing method and device, and home gateway |
| CN105763399A (en) * | 2014-12-17 | 2016-07-13 | 中兴通讯股份有限公司 | Service processing method, device and home gateway |
| CN104993985A (en) * | 2015-06-10 | 2015-10-21 | 苏州工业园区服务外包职业学院 | Method for adaptively calibrating number table rule of access gateway equipment |
| CN104993985B (en) * | 2015-06-10 | 2019-04-02 | 苏州工业园区服务外包职业学院 | The method that a kind of pair of access gateway equipment number table rule carries out adaptive calibration |
| CN108270725A (en) * | 2016-12-30 | 2018-07-10 | 中兴通讯股份有限公司 | The forwarding method and device of a kind of sip terminal |
| CN108270725B (en) * | 2016-12-30 | 2021-10-01 | 中兴通讯股份有限公司 | Switching method and device of SIP terminal |
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| Publication number | Publication date |
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| CN101227527B (en) | 2010-06-23 |
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