CN101170603A - Voice dialing method and system - Google Patents

Voice dialing method and system Download PDF

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Publication number
CN101170603A
CN101170603A CNA200710077389XA CN200710077389A CN101170603A CN 101170603 A CN101170603 A CN 101170603A CN A200710077389X A CNA200710077389X A CN A200710077389XA CN 200710077389 A CN200710077389 A CN 200710077389A CN 101170603 A CN101170603 A CN 101170603A
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CN
China
Prior art keywords
voice
service device
dial service
calling side
side terminal
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Pending
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CNA200710077389XA
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Chinese (zh)
Inventor
马樟平
李久
刘泳
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Filing date
Publication date
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Priority to CNA200710077389XA priority Critical patent/CN101170603A/en
Publication of CN101170603A publication Critical patent/CN101170603A/en
Priority to PCT/CN2008/072509 priority patent/WO2009043286A1/en
Pending legal-status Critical Current

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42204Arrangements at the exchange for service or number selection by voice

Abstract

The invention provides a voice dialing method and a system. The voice dialing method comprises: a voice dialing server sets up a connection with a calling party; the voice dialing server receives a calling information in audio format from the calling party; the voice dialing server matches the calling information with the user information pre-stored in records each of which stores the called number and the user information correspondent to the called number, determines the record matching with the voice information, and then determines the called number according to the record matching with the voice information. The method realizes the centralized maintenance of phone book on the voice dialing server rather than the individual maintenance of phone book, and is particularly suitable for the use in enterprise communication. Furthermore, the whole dialing process is completed by voice interaction after off-hook, facilitating the people with poor eyesight or the disabled to use.

Description

Voice dial-up method and system
Technical field
The present invention relates to the voice communication field, particularly a kind of method and system of phonetic dialing.
Background technology
In communication system, each subscriber terminal equipment all has been assigned with a unique telephone number, and system comes positioning user terminal equipment by telephone number.Set up in the process in conversation, Calling Side sends the called phone number to switch, and switch arrives this telephone number corresponding user terminal equipment (called) with telephone connection, for caller is connected with called foundation conversation.
In common communication system, people initiate call by the real called phone number of manual input on telephone keyboard, and this just need remember called number in advance or search called number temporarily, for communication is made troubles.
Part mobile phone support voice dial feature, the user dials by saying called name.The method includes the steps of: the user is by the voice call of mode on mobile phone typing telephony recording in this of recording, with specific voice key message (being generally name) with specific telephone number associated; When the user prepares to make a call, mobile phone is said called key message (being generally name); Mobile phone recorded speech key message, and the voice key message record of preserving with inside is relatively, finds the most close record; Show the most close telephony recording on the mobile phone display screen, the request user confirms; The user presses acknowledgement key, and the handset starting dial-up program is called out the called phone number that finds.
There is following shortcoming in prior art one: voice dial-up function realizes on terminal fully, needs functions such as terminal support recording, this storage of voice call, speech recognition, and the terminal cost is higher; This capacity of voice call is subjected to the terminal storage capacity limit; Voice call originally needs the user to safeguard voluntarily, uses inconvenience, is not suitable for the application that enterprise unifies phone directory.
Summary of the invention
The purpose of one embodiment of the invention provides a kind of method and system of phonetic dialing, and the calling subscriber only needs can dial by voice.
One embodiment of the invention provides a kind of method of phonetic dialing, said method comprising the steps of: voice-dial service device and Calling Side terminal connect; Described voice-dial service device receives the call information of the Calling Side of audio format; Described voice-dial service device mates described call information and the user profile in the record of storing in advance, and called number and the described user profile corresponding with described called number stored in every record, determines the record with described voice messaging coupling; According to determining called number with the record of described voice messaging coupling.
Another embodiment of the present invention provides a kind of voice dialing system, comprise switch, described voice dialing system also comprises the voice-dial service device that links to each other with described switch, and described switch is used to set up being connected of described voice-dial service device and Calling Side terminal; Described voice-dial service device is used to receive the Calling Side call information; Described call information and the user profile in many records of storing are in advance mated, determine and the record of described call information coupling that wherein, called number and the described user profile corresponding with described called number stored in every record; According to determining called number with the record of described call information coupling.
The technical scheme of the embodiment of the invention has been saved manual process of searching telephone number, manual dialing, improves communication efficiency by phonetic dialing; By setting up the independent voice dialup server, unifiedly on server carry out the maintenance of phone directory, needn't everyone safeguard and especially be fit to separately phone directory enterprise communication and use; Finish whole dialing procedure by interactive voice behind the off-hook, make things convenient for the eyesight physical disabilities to use.
Description of drawings
Fig. 1 is an embodiment of the invention voice dialing system schematic diagram;
Fig. 2 is the functional block diagram of embodiment of the invention POTS telephone set;
Fig. 2 a is the functional block diagram of the automatic dial-up terminal of embodiment of the invention support;
Fig. 3 is the functional block diagram of embodiment of the invention switch;
Fig. 4 is the functional block diagram of a kind of voice-dial service device of the embodiment of the invention;
Fig. 4 a is the functional block diagram of the another kind of voice-dial service device of inventive embodiments;
Fig. 5 is the method flow diagram of the embodiment of the invention.
Embodiment
Below in conjunction with accompanying drawing the specific embodiment of the present invention is described in detail as follows:
Embodiment 1:
Present embodiment provides a kind of system of phonetic dialing.Fig. 1 is the schematic diagram of this voice dialing system.As shown in the figure, this voice dialing system comprises switch 10, and the terminal 11 that is connected with switch 10 comprises the voice-dial service device 12 that is connected with switch 10 in addition.In a preferred implementation, this voice dialing system also comprises the integrated access equipment (IntegratedAccess Device: be called for short IAD) that is connected with switch 10, connected a plurality of terminals 11 below the IAD, these terminals 11 are connected (not shown) by IAD with switch 10.One class IAD supports to send off-hook signaling (as MGCP IAD) to switch, and this class IAD connects a plurality of POTS (Plain Old Telephone Service: plain old telephone service) terminal; Another kind of IAD does not support to send off-hook signaling (as SIP IAD), and this class IAD supports dialing automatically, if promptly do not dial in the certain hour behind user's off-hook, then IAD is connected to the voice-dial service device by the number that prestores with substation.
Voice-dial service device 12 has been stored many records, every record stored called number and with this called number user information corresponding.This called user information can be a text formatting, as called subscriber's name, or audio format, as the recording of user name.
Terminal 11 is divided into Calling Side terminal and callee side terminal according to its residing role in current talking, terminal 11 be used to set up with voice-dial service device 12 be connected and and voice-dial service device 12 carry out interactive voice.Voice-dial service device 12 is used for determining the called number of coupling according to the Calling Side call information that comes self terminal 11 from many records of storage, and is that Calling Side terminal and callee side terminal connect according to determined called number.Calling Side terminal and callee side terminal can have dual mode to connect: a kind of is that voice-dial service device 12 is informed Calling Side terminal or switch with called number, and the Calling Side terminal directly and the callee side terminal connects then or connected for the calling and called terminal by switch.Another kind of mode is that the voice-dial service device connects according to called number and callee side terminal, connects Calling Side terminal and callee side terminal as a media relays then.
Terminal 11 can be the POTS telephone set, and this moment, this terminal 11 was supported the off-hook signaling.Perhaps terminal 11 also can not supported the off-hook signaling but support automatic dialing, as SIP (Session initialProtocol: phone session initiation protocol).Fig. 2 is the functional block diagram of present embodiment POTS telephone set, and this figure has only embodied and the functive relevant with present embodiment, is not restricted to Fig. 2 in the practical application.As shown in Figure 2, in a preferred embodiment, terminal 11 comprises off-hook signaling unit 201 at least, and when user's off-hook, off-hook signaling unit 201 sends the off-hook signaling to switch 10.
Fig. 3 is the functional block diagram of present embodiment switch 10, and this figure has only embodied and the functive relevant with present embodiment, is not restricted to Fig. 3 in the practical application.As shown in Figure 3, switch 10 comprises automatic linkage unit 301 at least, be used for after the off-hook signaling that reception off-hook signaling unit 201 sends, connecting for Calling Side terminal and voice-dial service device 12, store the telephone number of voice-dial service device 12 this moment in advance in the switch 10, connect this voice-dial service device 12 according to the telephone number of being stored after receiving the off-hook signaling.In a preferred embodiment, switch 10 also comprises timer 302, if do not receive user's dialing instruction in the scheduled time behind off-hook, then triggers automatic linkage unit 301 and connects for Calling Side terminal and voice-dial service device 12.
Terminal also can not supported the off-hook signaling, but supports automatic dialing.Fig. 2 a is the functional block diagram of the terminal 11 ' of support automatic dialing, and this figure has only embodied and the functive relevant with present embodiment, is not restricted to Fig. 2 a in the practical application.This moment, terminal 11 ' comprised memory cell 202 and Automatic Dialing Unit 203, had stored the telephone number of voice-dial service device 12 in the memory cell 202 in advance; Automatic Dialing Unit 203 behind calling subscriber's off-hook with the telephone number of voice-dial service device 12 as called number, and adopt the mode of dialing automatically to connect voice-dial service device 12.Connect after the foundation, just can have been undertaken alternately between terminal and the voice-dial service device by voice.In another preferred embodiment, the terminal of Fig. 2 a also comprises a timer 204, if do not receive user's dialing instruction in the scheduled time behind off-hook, then triggers Automatic Dialing Unit 203 and connects voice-dial service device 12.
Fig. 4 is a kind of functional block diagram of voice-dial service device.As shown in the figure, the voice-dial service device 12 of Fig. 4 comprises memory cell 401 at least, is used to store many records, every record stored called number and with described called number user information corresponding, institute's stored user information is a text formatting.The voice-dial service device 12 of Fig. 4 also comprises text-converted unit 402 and text matches unit 403, the Calling Side call information that text-converted unit 402 is used for being received is converted to text formatting, and text transfer process is based on automatic speech recognition technology (Automatic Speech Recognition: be called for short ASR).Text matches unit 403 will be converted to the mating of user profile of the described Calling Side call information of text formatting and the text formatting in every record.The voice-dial service device 12 of Fig. 4 can also comprise number feedback unit 404, is used for called number is offered the Calling Side terminal, and the Calling Side terminal can directly and the callee side terminal connects or connects by switch and callee side terminal like this.
Fig. 4 a is the functional block diagram of another kind of voice-dial service device, the voice-dial service device 12 ' of Fig. 4 a comprising: memory cell 401 ', be used to store many records, every record stored called number and with described called number user information corresponding, the called user information of being stored is an audio format.Voice-dial service device 12 ' also comprises audio frequency matching unit 405, with mating of the user profile of the audio format in the described Calling Side call information of audio format and every the record.The voice-dial service device 12 ' of Fig. 4 a can also comprise adapter unit 406, is used for setting up being connected of voice-dial service device 12 ' and callee side terminal according to called number, and connects Calling Side terminal and callee side terminal as media relays.
In a preferred embodiment, voice-dial service device shown in Fig. 4 and Fig. 4 a also comprises selects the Tip element (not shown), whether this unit judges text matches unit 403 or audio frequency matching unit 405 have found many close records, the identical situation of a plurality of names is for example arranged, and this moment, this selection Tip element adopted voice suggestion user's mode request user to provide other distinctive information relevant with this name to determine unique telephone number.Be " Zhang San " as the other side's name that need call as the user, and a plurality of " Zhang San " are arranged in the record of being stored, select that then Tip element might be pointed out " that you will look for is the Zhang San of Pre-research Dept.; the still Zhang San of development department? " in the following ways when the user answers " Pre-research Dept. ", then select Tip element to determine unique called number.The concrete suggestion content of selection Tip element can be different, and this depends on the flexible design of system.
In addition, the number feedback unit 404 of Fig. 4 and the adapter unit 406 of Fig. 4 a can exchange, and depend in the actual conditions that it is that Calling Side terminal and callee side terminal connect that the voice-dial service implement body adopts any mode.
In this voice dialing system, voice-dial service device and switch can be that an entity also can be an independent entity physically.Phone directory can be deployed on the voice-dial service device; Also can independently dispose, and provide query interface for the voice-dial service device.This system only needs a unified phone directory, can safeguard by the system maintenance personnel are unified, needn't be by each terminal use from edlin.With respect to general terminal equipment, the server at phone directory place has bigger memory space, therefore can store huge phone directory data easily.This voice dialing system especially is fit to enterprise communication to be used.And the user finishes whole dialing procedure by voice, has also made things convenient for dysphotia or physical disabilities to use.
Embodiment 2
Present embodiment provides a kind of method of phonetic dialing.Fig. 5 is the method flow diagram of present embodiment.As shown in the figure, behind calling subscriber's off-hook, at first, Calling Side terminal and voice-dial service device connect (step S501); Then, calling subscriber and voice-dial service device are undertaken determining called number (step S502) alternately by voice mode; At last, Calling Side terminal and callee side terminal connect (step S503).Below in conjunction with Fig. 1 and the concrete implementation method of Fig. 5 labor:
Step S501, Calling Side terminal and voice-dial service device connect.
For dissimilar terminals, can connect with the voice-dial service device in different ways, when the Calling Side terminal is supported the off-hook signaling (for example the Calling Side phone is the situation of POTS phone), this moment, the switch of present embodiment was supported autoconnect function, store the telephone number of voice-dial service device 12 in the switch 10 in advance, can after receiving the off-hook signaling, automatically the Calling Side terminal be connected to the voice-dial service device.Concrete grammar is: the caller off-hook sends the off-hook signaling to switch simultaneously, after switch is received the off-hook signaling, automatically caller is connected to the voice-dial service device.In addition, terminal also can link to each other with switch by IAD, and a class IAD supports to send off-hook signaling (women MGCP IAD) to switch, and this class IAD connects a plurality of POTS terminals; Another kind of IAD does not support to send off-hook signaling (as SIP IAD), and this class IAD supports dialing automatically, if promptly do not dial in the certain hour behind user's off-hook, then IAD is connected to the voice-dial service device by the number that prestores with substation.
In another preferred embodiment, for caller also can be made a call by manual dialing, switch can support time-delay from being dynamically connected, concrete grammar is: the caller off-hook sends the off-hook signaling to switch simultaneously, switch send dialing tone to caller earlier, if the user does not dial in the certain hour, then switch is connected to caller the voice-dial service device automatically, otherwise is connected to called number that the user dials.
When the Calling Side terminal is not supported the off-hook signaling (for example the Calling Side phone be the SIP phone also can), this moment, terminal need be supported the function of dialing automatically, and stored the telephone number of voice-dial service device in advance, the mode by automatic dialing is connected to the voice-dial service device then.Concrete grammar is: behind calling subscriber's off-hook, the telephone number of the voice-dial service device that is provided with in the Calling Side terminal inquiry memory is a called number with this number, initiates to set up conversation request automatically.Be similar to switch from the method that is dynamically connected, terminal automatic dial method also can select the to delay time mode of dialing is automatically implemented, if promptly the user does not carry out manual dialup within a period of time, then adopt the mode of dialing automatically that terminal is connected to the voice-dial service device.
Above-mentioned several implementations for step S501 only are used to illustrate present embodiment, rather than it is limited.All belong to protection scope of the present invention as long as can realize the method that Calling Side terminal and voice-dial service device connect automatically.
Step S502, calling subscriber and voice-dial service device are undertaken determining called number alternately by voice mode.This step for the requirement of voice-dial service device is, it has stored many records in advance, and called number and the called user information corresponding with described called number stored in every record.Called user information can be that text formatting (as called name) or audio format (as the recording of called name) and other can be distinguished different called subscribers' information.
The basic process of this step is: the Calling Side user says called key message, for example called name; The voice-dial service device is inquired about many records of being stored, and finds the telephone number of coupling.When the called user information in institute's stored record was text formatting, the voice-dial service device changed into text formatting with the Calling Side call information earlier, then with the text message in the text and the phone directory relatively, found out the telephone number of coupling.When the called user information of being stored is audio format, the voice-dial service device contains voice call originally, it is the called user information of prior storaged voice form in the phone directory, after the calling subscriber says user profile, the user profile of the phonetic matrix that the voice-dial service device is said the calling subscriber compares with the user profile of the phonetic matrix that prestores, find the most close record, and find accordingly and the called number of this record coupling.Above process need is used automatic speech recognition technology (ASR:Automatic SpeechRecognition), because it is the prior art content, repeats no more herein.
As the optimization to above process, also may comprise following steps before the Calling Side user says called key message: the voice-dial service device provides the phonetic dialing prompting to the calling subscriber, for example " please say the address name that desire is called out." in addition; also may comprise following steps after the voice-dial service device has been determined called number: called party information is confirmed in voice-dial service device request caller; for example prompting " that you will call out is the Zhang San of Pre-research Dept.? " if the user answers "Yes" and then finishes interactive voice, otherwise enter the interactive voice (the request user says called key message again) of next round.
In addition, as a kind of optional implementation method, when the voice-dial service device is inquired about many records being stored, many close records have been found, the identical number of a plurality of names is for example arranged and can't determine when being which number, also may comprise following steps: voice-dial service device request user provides more called user information, and the voice-dial service device was determined unique called number after the user said enough information.For example voice-dial service device prompting " that you will look for is the Zhang San of Pre-research Dept., or the Zhang San of development department? ", the calling subscriber answers " Pre-research Dept. ", and the voice call service device obtains the Zhang San's of Pre-research Dept. telephone number.
Step S503, the Calling Side terminal is followed according to determined called number and callee side terminal and is connected.
Under the control of voice-dial service device, calling subscriber and called subscriber connect, and concrete grammar can be one of following two kinds:
1. the voice-dial service device provides called number in signaling, by calling terminal from trend called make a call the request or by switch to the called request of making a call.For example: the voice-dial service device sends REFER message based on Session Initiation Protocol to calling terminal, provides called number in REFER message, supports the calling terminal of REFER agreement to receive after the REFER message from the called request of making a call of trend.
2. the voice-dial service device is to the called request of making a call, foundation simultaneously is connected with caller and called two users', and finish media relays (media information of Calling Side input is outputed to called, that the media information of callee side input is outputed to caller) for these two connections.
Present embodiment only needs a unified phone directory, can safeguard by the system maintenance personnel are unified, needn't be by each terminal use from edlin.With respect to general terminal equipment, the server at phone directory place has bigger memory space, therefore can store huge phone directory data easily.Adopt this method to carry out phonetic dialing, needn't carry out any dialing behind user's off-hook, also needn't check phone display screen content, only need to converse with called foundation by interactive voice, be particularly suitable for enterprise communication and use, also can easily use for the eyesight physical disabilities.
Above embodiment only is used to illustrate the present invention, but not is used to limit the present invention.

Claims (15)

1. the method for a phonetic dialing is characterized in that, said method comprising the steps of:
Voice-dial service device and Calling Side terminal connect;
Described voice-dial service device receives the call information of the Calling Side of audio format;
Described voice-dial service device mates described call information and the user profile in the record of storing in advance, determine record with described voice messaging coupling, wherein, described user profile and the called number corresponding with described user profile stored in every record;
According to determining called number with the record of described voice messaging coupling.
2. method according to claim 1 is characterized in that, the step that described voice-dial service device and Calling Side terminal connect specifically comprises:
Switch receives the off-hook signaling that described Calling Side sends;
Described switch is that described Calling Side terminal and described voice-dial service device connect.
3. method according to claim 2, described switch are the step that described Calling Side terminal and described voice-dial service device connect, and specifically comprise:
Described switch connects for described Calling Side terminal and described voice-dial service device after receiving described off-hook signaling immediately; Or
After described switch receives described off-hook signaling, in a scheduled time, do not receive user's dialing instruction, then connect for described Calling Side terminal and described voice-dial service device.
4. method according to claim 1 is characterized in that, the step that described voice-dial service device and Calling Side terminal connect specifically comprises:
The telephone number of the described voice-dial service device that will store in advance behind the Calling Side user off-hook is as called number, and the mode that employing is dialled automatically connects described voice-dial service device.
5. method according to claim 1, it is characterized in that, when described called number user information corresponding was text formatting, the step that described voice-dial service device mates described call information and the user profile in many records of storing in advance specifically comprised:
The audio format of described call information is converted to text formatting;
The mating of user profile of the described Calling Side call information of text formatting and the text formatting in every record, will be converted to.
6. method according to claim 1, it is characterized in that, when described called number user information corresponding was audio format, the step that described voice-dial service device mates described call information and the user profile in many records of storing in advance specifically comprised:
With mating of the user profile of the audio format in the described Calling Side call information of audio format and every the record.
7. method according to claim 1 is characterized in that, after the step of called number determined in the described basis and the record of described voice messaging coupling, further comprises:
Described voice-dial service device offers described Calling Side terminal with described called number;
Described Calling Side terminal connects described callee side terminal or connects described callee side terminal by described switch according to the called number that is provided.
8. method according to claim 1 is characterized in that, after the step of called number determined in the described basis and the record of described voice messaging coupling, further comprises:
Described voice-dial service device connects according to the called number and the callee side terminal of described coupling;
Described voice-dial service device connects described Calling Side terminal and described callee side terminal as media relays.
9. a voice dialing system comprises switch, it is characterized in that, described voice dialing system also comprises the voice-dial service device that links to each other with described switch,
Described switch is used to set up being connected of described voice-dial service device and Calling Side terminal;
Described voice-dial service device is used to receive the Calling Side call information; Described call information and the user profile in many records of storing are in advance mated, determine and the record of described call information coupling that wherein, described user profile and the called number corresponding with described user profile stored in every record; According to determining called number with the record of described call information coupling.
10. voice dialing system according to claim 9 is characterized in that, described voice dialing system also comprises:
With the integrated access equipment that described switch is connected, described integrated access equipment is used to connect a plurality of terminals.
11. voice dialing system according to claim 9 is characterized in that, described switch further comprises:
Automatically linkage unit is used to described Calling Side terminal and described voice-dial service device to connect;
Timer, when being used for not receiving user's dialing instruction in the scheduled time after receiving the off-hook signaling, triggering described automatic linkage unit is that described Calling Side terminal and described voice-dial service device connect.
12. voice dialing system according to claim 9 is characterized in that, when described called number user information corresponding was text formatting, described voice-dial service device further comprised:
The text-converted unit is used for the audio format of described Calling Side call information is converted to text formatting;
The text matches unit will be converted to the mating of user profile of the described Calling Side call information of text formatting and the text formatting in every record.
13. voice dialing system according to claim 9 is characterized in that, when described called number user information corresponding was audio format, described voice-dial service device further comprised:
The audio frequency matching unit is with mating of the user profile of the audio format in the described Calling Side call information of audio format and every the record.
14. voice dialing system according to claim 9 is characterized in that,
Described voice-dial service device also comprises the number feedback unit, is used for described called number is offered described Calling Side terminal.
15. voice dialing system according to claim 9 is characterized in that,
Described voice-dial service device also comprises adapter unit, is used to set up being connected of described voice-dial service device and callee side terminal, and for Calling Side terminal and being connected of callee side terminal carrying out media relays.
CNA200710077389XA 2007-09-25 2007-09-25 Voice dialing method and system Pending CN101170603A (en)

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PCT/CN2008/072509 WO2009043286A1 (en) 2007-09-25 2008-09-25 Voice dialing method and system, voice dialing server

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CN102457622A (en) * 2010-10-27 2012-05-16 中国移动通信集团北京有限公司 Method and system for processing voice calls, as well as switch and voice dialing server
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WO2009043286A1 (en) * 2007-09-25 2009-04-09 Huawei Technologies Co., Ltd. Voice dialing method and system, voice dialing server
CN102457622A (en) * 2010-10-27 2012-05-16 中国移动通信集团北京有限公司 Method and system for processing voice calls, as well as switch and voice dialing server
CN102457622B (en) * 2010-10-27 2014-12-31 中国移动通信集团北京有限公司 Method and system for processing voice calls, as well as switch and voice dialing server
CN102497481A (en) * 2011-12-02 2012-06-13 深圳市车音网科技有限公司 Method, device and system for voice dialing
CN102497481B (en) * 2011-12-02 2016-03-02 深圳市车音网科技有限公司 Voice dial-up method, Apparatus and system
CN103379202A (en) * 2012-04-27 2013-10-30 上海博泰悦臻电子设备制造有限公司 Method, device and electronic equipment for searching contact person and vehicle-mounting system
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