CN101017489A - Knowledge searching method and system based on instant communication - Google Patents
Knowledge searching method and system based on instant communication Download PDFInfo
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- CN101017489A CN101017489A CN 200610033550 CN200610033550A CN101017489A CN 101017489 A CN101017489 A CN 101017489A CN 200610033550 CN200610033550 CN 200610033550 CN 200610033550 A CN200610033550 A CN 200610033550A CN 101017489 A CN101017489 A CN 101017489A
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Abstract
This invention discloses one method and system through instant communication for knowledge index, which comprises the following steps: adding the instant communication user index robot into my instant communication friend; loading instant communication service selecting and knowledge researching doctor friend chat and user inputting inquire; firstly processing index through index engine and feeding back index result to user; if user is not satisfied, processing further index and the robot friend analyzes the index through keyword to recommend knowledge index result.
Description
Technical field
The present invention relates to computer network and search engine technique, particularly relate to a kind of knowledge searching method based on instant messaging.
Background technology
Along with the development of society and Internet technology, instant messaging (IM, Instant Messaging) has more and more become the important component part of people's life.People can oneself the contact person add buddy list (buddy list), state by instant messaging presents the online off-line state that technology (presence) is known the good friend, at any time initiate instant dialogue with online good friend, the instant purpose that exchanges of the information that reaches.
The good friend
Along with the development of instant messaging and search engine technique, both robot searches technology have appearred combining, and its form of expression is the good friend of robot of online at any time in the instant messaging.Instant communication users asks a question to the good friend of robot by the mode of dialogue, the good friend of this robot is to the laggard line search of problem process key word analysis, to search for gained useful information result is then integrated, is filtered, return to instant communication users, directly in web browser, frequently open webpage with respect to the user and go inquiry, the good friend's of robot mode not only meets user's instant messaging use habit, has the detailed information query function, and more convenient.
Robot good friend's technology in the instant messaging has following two kinds of methods at present, the one, the search engine channel method, as shown in Figure 1, after instant user's access of instant communicating service, select channel searching or search input field, after the user selects the search way, click keyword input field input keyword, click " search ", instant messaging connects network, the Search Results that the search engine searches keyword is relevant, and search server generates Search Results html, instant messaging is from being dynamically connected Search Results URL, and the user can see Search Results at Search Results URL.
This method user need be connected to Search Results URL at every turn and check Search Results, gets back to instant communication UI then, uses very inconvenient.
Another kind method is a robot searches good friend mode, as shown in Figure 2, after the service of instant communication users access of instant communicating, select the robot searches good friend in my friends's catalogue the inside, the user enters the dialog box of opening with robot, to the good friend of robot input dialogue content, the conversation content of robot interpreting user input, robot analysis of key speech then, instant messaging connects the networking, looks for the relevant Search Results of keyword by search engine, and search server generates Search Results html, answer to the user by robot, the user sees Search Results at chat window.Yet fixing Search Results in this method robot answers databases, when not having Search Results, robot just can not be for further processing again, can not find the result of user's needs.
Summary of the invention
Fundamental purpose of the present invention is to solve and needs to be connected to Search Results URL in the instant communication users information inquiry at every turn and check Search Results and do not have the problem of inquiry less than Search Results.
For achieving the above object, the invention provides a kind of knowledge searching method based on instant messaging, its this method comprises the steps:
A, the service of instant communication users access of instant communicating;
B, instant communication users knowledge search system in dialog box submits a question;
C, this questions answer of knowledge search systematic search also return to the user at dialog box with Search Results.
Step C comprises:
Other users of C1, knowledge search system login the knowledge search system, find this problem and answer, and answer content sends the problem storage system to by the answer system;
Other users return to the user to the answer of this problem submission and at dialog box with Search Results in C2, the knowledge search system search problem storage system.
Further comprise after the step C2: the user again in dialog box the knowledge search system submit a question, perhaps wait for after other knowledge search system users have new answer and utilize the knowledge search system to search for once more.
Also comprise between steps A and the B:
It is the instant messaging good friend that A1, instant communication users add the good friend of robot;
A2, to the good friend of robot input dialogue content;
A3, the good friend of robot analyze the conversation content keyword and send to search server;
A4: search server is searched the relevant Search Results of keyword;
A5, search server are pushed to instant communication users by instant communication server with Search Results.
Steps A 1 comprises:
A11, the good friend's of robot instant communication users number is set in instant communication server;
A12, instant communication server are connected with robot good friend's server interaction;
A13, instant communication users add the good friend's of robot instant communication users number in good friend's catalogue;
A14, instant communication server recorder people good friend in good friend's catalogue of instant communication users.
The present invention also provides a kind of knowledge search system based on instant messaging, the instantaneous communication system and the knowledge search system that comprise mutual connection, the knowledge search system further comprises enquirement system and answer system, the problem of knowledge search system user is submitted and preserved in the enquirement system to, and the answer system also is sent to the enquirement system with the answer of knowledge search system user.
Described enquirement system comprises problem submission system and problem storage system, the problem that the problem submission system is submitted the knowledge search system user to sends the problem storage system to, and the answer content of knowledge search system user sends the problem storage system to by the answer system.
The knowledge doctor friend of robot that the mode that the present invention talks with " knowledge search doctor " good friend with me provides a kind of user of allowing to pass through instant messaging obtains and is customized knowledge and the solution of this problem, has realized that on immediate communication platform user's individualized knowledge is obtained demand.
Description of drawings
Fig. 1 is the good friend of the robot workflow diagram one in the prior art instant messaging;
Fig. 2 is the good friend of the robot workflow diagram two in the prior art instant messaging;
Fig. 3 is the process flow diagram that the present invention adds the knowledge search doctor of robot;
Fig. 4 is the knowledge search process flow diagram that the present invention is based on instant messaging;
Fig. 5 is the present invention and the knowledge search doctor's of robot a dialog box synoptic diagram.
Embodiment
In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention is further described below in conjunction with the drawings and specific embodiments.
The present invention is added on the good friend of robot " knowledge search doctor " in my the instant messaging good friend, at first access of instant communicating service of user, select chat with knowledge search doctor friend, the user imports its enquirement, at first searches for by search engine, returns Search Results and gives the user, if the user is unsatisfied with Search Results, can further carry out knowledge search, the good friend of robot carries out knowledge search by key word analysis, recommends the knowledge search result automatically.The knowledge doctor friend of robot that the mode that the present invention talks with " knowledge search doctor " good friend with me provides a kind of user of allowing to pass through instant messaging obtains and is customized knowledge and the solution of this problem, has realized that on immediate communication platform user's individualized knowledge is obtained demand.
The present invention is described in further detail to Fig. 5 below in conjunction with Fig. 3.
Fig. 3 is the process flow diagram that the present invention adds the knowledge search doctor friend of robot, and the good friend of robot in the instant messaging " knowledge search doctor " comprises the knowledge search server, also is the Virtual User of instant messaging simultaneously, and this flow process comprises the steps:
1) the knowledge search doctor's of robot IM Subscriber Number is set in the IM server;
2) the IM server is connected with robot knowledge search server interaction;
3) user adds the knowledge search doctor's of robot IM Subscriber Number in good friend's catalogue;
4) IM server recorder people knowledge search good friend in good friend's catalogue of user;
5) user selects the knowledge search doctor good friend of robot of good friend's catalogue the inside of user;
6) user opens dialog box, enters dialogue state with the knowledge search doctor of robot;
7) the IM server is from being dynamically connected IM user and the knowledge search doctor of robot server;
8) user's input dialogue content, robot knowledge search doctor server is explained automatically.
Through above flow process, the knowledge search doctor becomes user's instant messaging good friend, and different with general instant messaging good friend is, this virtual good friend 24 hours is online, can accept user's enquirement request at any time and provide answer.
The present invention includes instantaneous communication system and knowledge search system, the user of instantaneous communication system can select to become simultaneously the user of knowledge search system through certain registration step.The knowledge search system can be a searching system based on database, and after the searching request of receiving the knowledge search system user, process is to finding all information relevant with search problem of specifying in the information of depositing in database.
The knowledge search system can be divided into enquirement system and answer system, and the enquirement system comprises problem submission system and problem storage system.After the user of knowledge search system logins the knowledge search system, fill in the content of being asked a question, the problem submission system sends the problem that the user submits to the problem storage system, the problem storage system can be a background data base, stores relevant informations such as problem that all knowledge search system users submit to and answer content.
After the knowledge search system user is logined this system, find the problem of wanting to answer to fill in answer content by key word or split catalog, this answer content sends the problem storage system to by the answer system after the submission.
Fig. 4 is the knowledge search process flow diagram that the present invention is based on instant messaging, and details are as follows
The good friend of robot knowledge search doctor is clicked in the service of step 10:IM user access of instant communicating in the buddy list of user in JICQ, open the dialog box with the knowledge search doctor;
Step 20: the knowledge search theme that has the knowledge search doctor to recommend automatically in this dialog box if the user selects the knowledge search theme of recommendation automatically, enters step 50;
Step 30: if the knowledge search main body that the user does not select robot to recommend, the user is to the good friend of robot knowledge search doctor input dialogue content;
Step 40: the conversation content of the good friend of robot interpreting user input, analyze the conversation content keyword;
Step 50: be connected the networking by robot knowledge search server with instant communication server keyword is sent to search server;
Step 60: search server is searched the relevant Search Results of keyword;
Step 70: search server generates Search Results;
Step 80:IM is from being dynamically connected Search Results URL;
Step 90: search server is pushed to the user by instant communication server with Search Results;
Step 100: if the Search Results of the dissatisfied search engine gained of user is selected to submit the knowledge search problem in the knowledge search system of dialog box shown in Figure 5;
Step 110: the problem submission system of knowledge search system sends the problem that the user submits to the problem storage system;
Step 120: other users of knowledge search system login the knowledge search system, find this problem and answer, and answer content sends the problem storage system to by the answer system;
Step 130: other users return to the user to the answer of this problem submission and at dialog box with Search Results in the knowledge search system search problem storage system;
Step 140: if the answer content that the satisfied knowledge search doctor of user searches is then clicked the affirmation of dialog box and answered button;
Step 150:, perhaps wait for after other knowledge search system users have new answer and utilize the knowledge search system to search for once more if the answer content that the dissatisfied knowledge search doctor of user searches can change step 100 over to and put question to again.
The present invention is by virtual demand communication robot good friend knowledge search doctor, with instantaneous communication system, search engine searches and knowledge search system combine, allow the user can be in the dialog box of instant messaging fast, obtain the answer of search problem easily, not only removed from and be connected to Search Results URL at every turn and check that Search Results gets back to the inconvenience at instant messaging interface then, and can be when search engine can't obtain satisfied Search Results, utilize the knowledge search system for the user returns personalized answer, realized that on immediate communication platform user's individualized knowledge is obtained demand.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (7)
1, a kind of knowledge searching method based on instant messaging is characterized in that this method comprises the steps:
A, the service of instant communication users access of instant communicating;
B, instant communication users knowledge search system in dialog box submits a question;
C, this questions answer of knowledge search systematic search also return to the user at dialog box with Search Results.
2, the knowledge searching method based on instant messaging according to claim 1 is characterized in that step C comprises:
Other users of C1, knowledge search system login the knowledge search system, find this problem and answer, and answer content sends the problem storage system to by the answer system;
Other users return to the user to the answer of this problem submission and at dialog box with Search Results in C2, the knowledge search system search problem storage system.
3, the knowledge searching method based on instant messaging according to claim 2, it is characterized in that further comprising after the step C2: the user again in dialog box the knowledge search system submit a question, perhaps wait for after other knowledge search system users have new answer and utilize the knowledge search system to search for once more.
4, the knowledge searching method based on instant messaging according to claim 1 is characterized in that also comprising between steps A and the B:
It is the instant messaging good friend that A1, instant communication users add the good friend of robot;
A2, to the good friend of robot input dialogue content;
A3, the good friend of robot analyze the conversation content keyword and send to search server;
A4: search server is searched the relevant Search Results of keyword;
A5, search server are pushed to instant communication users by instant communication server with Search Results.
5, the knowledge searching method based on instant messaging according to claim 4 is characterized in that steps A 1 comprises:
A11, the good friend's of robot instant communication users number is set in instant communication server;
A12, instant communication server are connected with robot good friend's server interaction;
A13, instant communication users add the good friend's of robot instant communication users number in good friend's catalogue;
A14, instant communication server recorder people good friend in good friend's catalogue of instant communication users.
6, a kind of knowledge search system based on instant messaging, the instantaneous communication system and the knowledge search system that comprise mutual connection, it is characterized in that the knowledge search system further comprises enquirement system and answer system, the problem of knowledge search system user is submitted and preserved in the enquirement system to, and the answer system also is sent to the enquirement system with the answer of knowledge search system user.
7, the knowledge search system based on instant messaging according to claim 5, it is characterized in that described enquirement system comprises problem submission system and problem storage system, the problem that the problem submission system is submitted the knowledge search system user to sends the problem storage system to, and the answer content of knowledge search system user sends the problem storage system to by the answer system.
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| WO2011000298A1 (en) * | 2009-07-03 | 2011-01-06 | 腾讯科技（深圳）有限公司 | Multi-person conversation realizing method, apparatus and system |
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Effective date of registration: 20151221 Address after: The South Road in Guangdong province Shenzhen city Fiyta building 518057 floor 5-10 Nanshan District high tech Zone Patentee after: Shenzhen Tencent Computer System Co., Ltd. Address before: 2, No. 518044, East 410, SEG Science Park, Zhenxing Road, Shenzhen, Guangdong, Futian District Patentee before: Tencent Technology (Shenzhen) Co., Ltd. |