CN101017489A - Knowledge searching method and system based on instant communication - Google Patents

Knowledge searching method and system based on instant communication Download PDF

Info

Publication number
CN101017489A
CN101017489A CN 200610033550 CN200610033550A CN101017489A CN 101017489 A CN101017489 A CN 101017489A CN 200610033550 CN200610033550 CN 200610033550 CN 200610033550 A CN200610033550 A CN 200610033550A CN 101017489 A CN101017489 A CN 101017489A
Authority
CN
China
Prior art keywords
search
system
knowledge
instant messaging
user
Prior art date
Application number
CN 200610033550
Other languages
Chinese (zh)
Other versions
CN100492362C (en
Inventor
李彻
Original Assignee
腾讯科技(深圳)有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 腾讯科技(深圳)有限公司 filed Critical 腾讯科技(深圳)有限公司
Priority to CN 200610033550 priority Critical patent/CN100492362C/en
Publication of CN101017489A publication Critical patent/CN101017489A/en
Application granted granted Critical
Publication of CN100492362C publication Critical patent/CN100492362C/en

Links

Abstract

This invention discloses one method and system through instant communication for knowledge index, which comprises the following steps: adding the instant communication user index robot into my instant communication friend; loading instant communication service selecting and knowledge researching doctor friend chat and user inputting inquire; firstly processing index through index engine and feeding back index result to user; if user is not satisfied, processing further index and the robot friend analyzes the index through keyword to recommend knowledge index result.

Description

一种基于即时通信的知识搜索方法及系统 Kind of knowledge-based search method and system for instant messaging

技术领域 FIELD

本发明涉及计算机网络及搜索引擎技术,特别是涉及一种基于即时通信的知识搜索方法。 The present invention relates to computer networks and search engine technology, particularly to a knowledge-based search method instant messaging.

背景技术 Background technique

随着社会和互联网技术的发展,即时通信(IM,Instant Messaging)已经越来越成为人们生活的重要组成部分。 With the development of society and Internet technology, instant messaging (IM, Instant Messaging) has become an increasingly important part of people's lives. 人们可以把自己的的联系人加入好友名单(buddy list),通过即时通信的状态呈现技术(presence)获知好友的在线离线状态,随时与在线好友发起即时对话,达到信息即时交流的目的。 People can put their contacts to join the friends list (buddy list), informed friends online offline instant messaging by state rendering technology (presence), online at any time to initiate an instant conversation with a friend, to achieve real-time exchange of information.

好友随着即时通信技术与搜索引擎技术的发展,出现了结合了两者的机器人搜索技术,其表现形式为即时通信中随时在线的机器人好友。 Friends With the development of instant messaging technology and search engine technology, there has been a combination of both robotic search technology, its performance in the form of instant communication at any time online robot friends. 即时通信用户通过对话的方式向机器人好友提出问题,该机器人好友对问题经过关键词分析后进行搜索,然后将搜索所得有用信息结果加以整合、过滤,返回给即时通信用户,相对于用户直接在网页浏览器中频繁打开网页去查询,机器人好友的方式不仅符合用户的即时通信使用习惯,具有详尽信息查询功能,而且更加方便快捷。 Instant messaging users to put forward through dialogue robot buddy problem, the problem of robot friends on a search after the keyword analysis, and then integrate the resulting search result useful information, filtering, instant messaging returned to the user, relative to the user directly on the page browser frequently open a web page to make inquiries, robot friend way to not only meet the user's instant messaging usage with detailed information queries, and more convenient.

目前即时通信中的机器人好友技术有以下两种方法,一是搜索引擎频道方法,如图1所示,即时用户登录即时通信服务后,选择搜索频道或搜索输入栏,用户选择搜索办法后,点击关键词输入栏输入关键词,点击”搜索”,即时通信连接网络,搜索引擎搜索关键词相关的搜索结果,搜索服务器生成搜索结果html,即时通信自动连接搜索结果URL,用户会在搜索结果URL看到搜索结果. At present instant communication robot buddy technology has the following two ways, one is the search engine channel method, shown in Figure 1, real-time user login instant messaging service, select the search channel or search input field, the user selects the search methods, click keywords keyword input field, click "Search", instant messaging connect to the network, search engine keyword search results related to the search server to generate search results html, instant messaging connect automatically search result URL, users will see in the search results URL to the search results.

这种方法用户需要每次连接到搜索结果URL查看搜索结果,然后回到即时通信用户界面,用起来很不方便。 This method requires the user to connect to each search result URL to view the search results, then back to instant messaging user interface, very easy to use.

另一种方法是机器人搜索好友方式,如图2所示,即时通信用户登录即时通信服务后,在我的朋友目录里面选择机器人搜索好友,用户进入打开与机器人的对话窗口,对机器人好友输入对话内容,机器人解释用户输入的对话内容,然后机器人分析关键词,即时通信连接网路,通过搜索引擎找关键词相关的搜索结果,搜索服务器生成搜索结果html,通过机器人回答给用户,用户在聊天窗口看到搜索结果。 Another method is to search for friends robot mode, shown in Figure 2, instant messaging users logging instant messaging service, my friend directory select the robot friends search, users enter the open dialog window with the robot, the robot friends enter dialogue content, conversation robot interpret user input, then the robot keyword analysis, instant messaging network connection, looking for keywords relevant search results through search engines, search server to generate search results html, the answer to the user through a robot, a user in the chat window see the search results. 然而这种方法机器人只回答数据库里固定的搜索结果,没有搜索结果的时候,机器人就不能再作进一步处理,不能查到用户需要的结果。 However, this method only answer robot fixed database search results, when there is no search results, the robot can no longer be further processed, can not be found in the results of user needs.

发明内容 SUMMARY

本发明的主要目的在于解决即时通信用户信息查询中需要每次连接到搜索结果URL查看搜索结果以及没有查询不到搜索结果的问题。 The main object of the present invention is to solve the problems of instant messaging user information query need to connect to each search result URL to view the search results and can not find no search results.

为实现上述目的,本发明提供了一种基于即时通信的知识搜索方法,其该方法包括如下步骤:A、即时通信用户登录即时通信服务;B、即时通信用户向对话窗口中知识搜索系统提交问题;C、知识搜索系统搜索该问题的回答并在对话窗口将搜索结果返回给用户。 To achieve the above object, the present invention provides a method of searching information based instant communication, the method comprising the steps of: A, the IM user logs on an instant messaging service; B, instant messaging users to submit questions to the system in a knowledge search dialog window ; C, knowledge search system searches answer this question in the dialogue window and return search results to the user.

步骤C包括:C1、知识搜索系统的其他用户登录知识搜索系统,查找到该问题进行回答,回答内容通过回答系统传送给问题存储系统;C2、知识搜索系统检索问题存储系统中其他用户对该问题提交的回答并在对话窗口将搜索结果返回给用户。 Step C include: C1, other users knowledge search system log on knowledge search system to find the answer to the problem, the answer to the problem of storing content delivery system by answering system; C2, other users of the search system of knowledge retrieval problems storage system answer submitted and the dialogue window will return search results to the user.

步骤C2之后进一步包括:用户重新向对话窗口中知识搜索系统提交问题,或者等待其他知识搜索系统用户有新的回答后利用知识搜索系统再次搜索。 After step C2 further comprising: a user to re-submit the issue to the knowledge conversation window search system, or wait for other knowledge search system users have a new answer after using the knowledge search system search again.

步骤A与B之间还包括:A1、即时通信用户添加机器人好友为即时通信好友;A2、对机器人好友输入对话内容;A3、机器人好友分析对话内容关键词并发送到搜索服务器;A4:搜索服务器查找关键词相关的搜索结果;A5、搜索服务器通过即时通信服务器将搜索结果推送给即时通信用户。 Between step A and B also includes: A1, instant messaging users to add instant messaging robot friend to friend; A2, the robot friends enter dialogue; A3, robot buddy conversations keyword analysis and sent to the search server; A4: search server Find keywords relevant search results; A5, search server via instant messaging server will be pushed to the search results of users of instant messaging.

步骤A1包括:A11、在即时通信服务器中设置机器人好友的即时通信用户号码;A12、即时通信服务器与机器人好友服务器交互连接;A13、即时通信用户在好友目录里添加机器人好友的即时通信用户号码;A14、即时通信服务器在即时通信用户的好友目录里记录机器人好友。 Step A1 include: A11, set the robot buddy in instant messaging server instant messaging user numbers; A12, instant messaging server friends server to interact with the robot is connected; A13, instant messaging users to add robot buddy instant messaging users number in the Friend directory; A14, instant messaging server records robot buddy buddy in instant messaging user directory.

本发明还提供了一种基于即时通信的知识搜索系统,包括交互联接的即时通信系统和知识搜索系统,知识搜索系统进一步包括提问系统和回答系统,提问系统提交并保存知识搜索系统用户的问题,回答系统将知识搜索系统用户的回答也传送到提问系统。 The present invention also provides a knowledge search system based on real-time communications, including instant messaging interaction coupling systems and knowledge search system, search system knowledge system further includes a question and answer system, the system submit questions and save the user's knowledge search system problems, the system will answer the user's knowledge search system also answer questions sent to the system.

所述提问系统包括问题提交系统和问题存储系统,问题提交系统将知识搜索系统用户提交的问题传送给问题存储系统,知识搜索系统用户的回答内容通过回答系统传送给问题存储系统。 The system includes a question submission system issues and problems storage system, the system will issue to the transfer of knowledge search system users to submit questions to the storage system, content search system to answer the user's knowledge transfer systems to storage problems by answering system.

本发明以与我的“知识搜索博士”好友对话的方式提供一种让用户通过即时通信的机器人知识博士朋友获得与为该问题量身定制的知识和解决方案,在即时通信平台上实现了用户的个性化知识获取需求。 The present invention in a dialogue with my "knowledge search Dr." Friends allows users to provide an instant messaging robot friend Dr. knowledge and get custom tailored for the problems of knowledge and solutions on the instant messaging platform users individual knowledge acquisition needs.

附图说明 BRIEF DESCRIPTION

图1是现有技术即时通信中的机器人好友工作流程图一;图2是现有技术即时通信中的机器人好友工作流程图二;图3是本发明添加机器人知识搜索博士的流程图;图4是本发明基于即时通信的知识搜索流程图;图5是本发明与机器人知识搜索博士的对话窗口示意图。 FIG. 1 is a prior art IM friend in a flowchart of a robot; FIG. 2 is a prior art instant messaging buddy operation flowchart of the robot II; FIG. 3 is a flowchart of the search robot to add knowledge Dr. the present invention; FIG. 4 the present invention is based on the knowledge search instant messaging flowchart; FIG. 5 is a schematic view of the present invention, a dialog window with Dr. knowledge search robot.

具体实施方式 Detailed ways

为了使本发明的目的、技术方案和优点更清楚,下面结合附图和具体实施方式对本发明作进一步描述。 In order to make the object of the present invention, technical solutions and advantages clearer, the accompanying drawings and the following specific embodiments of the present invention will be further described.

本发明把机器人好友“知识搜索博士”添加在我的即时通信好友里,用户首先登录即时通信服务,选择与知识搜索博士朋友聊天,用户输入其提问,首先通过搜索引擎进行搜索,返回搜索结果给用户,如果用户不满意搜索结果,可以进一步进行知识搜索,机器人好友通过关键词分析进行知识搜索,自动推荐知识搜索结果。 The present invention to a robot friend "knowledge search Dr." Add in my IM buddy, the user first logs instant messaging service, selection and knowledge search Dr. talking with friends, users enter their question, first search through the search engines return search results to the user, if the user is not satisfied with the search results, you can search further knowledge, robot friend, automatically recommend search results by keyword analysis knowledge knowledge search. 本发明以与我的“知识搜索博士”好友对话的方式提供一种让用户通过即时通信的机器人知识博士朋友获得与为该问题量身定制的知识和解决方案,在即时通信平台上实现了用户的个性化知识获取需求。 The present invention in a dialogue with my "knowledge search Dr." Friends allows users to provide an instant messaging robot friend Dr. knowledge and get custom tailored for the problems of knowledge and solutions on the instant messaging platform users individual knowledge acquisition needs.

下面结合图3到图5对本发明作进一步的详细描述。 Below in connection with FIGS. 3 to 5 of the present invention will be further described in detail.

图3是本发明添加机器人知识搜索博士朋友的流程图,即时通信中的机器人好友“知识搜索博士”包括知识搜索服务器,同时也是即时通信的虚拟用户,该流程包括如下步骤:1)在IM服务器中设置机器人知识搜索博士的IM用户号码;2)IM服务器与机器人知识搜索服务器交互连接;3)用户在好友目录里添加机器人知识搜索博士的IM用户号码;4)IM服务器在用户的好友目录里记录机器人知识搜索好友; FIG 3 is a flowchart of the present invention to add friends search Dr. knowledge robot, the robot IM friend "Dr. knowledge search" search server includes knowledge, but also instant virtual communication user, the process comprising the following steps: 1) in the IM server set the knowledge Dr. robots IM user number; 2) IM server knowledge search server interaction with the robot is connected; 3) the user to add Dr. robot knowledge Search IM users number in the friend directory; 4) IM server in the user's buddy directory record robot knowledge search for friends;

5)用户选择用户的好友目录里面的机器人知识搜索博士好友;6)用户打开对话窗口,与机器人知识搜索博士进入对话状态;7)IM服务器自动连接IM用户和机器人知识搜索博士服务器;8)用户输入对话内容,机器人知识搜索博士服务器自动解释。 5) the user selects the user's friends directory of Dr. robot knowledge search for friends; 6) a user opens a dialog window with the knowledge Dr. search robot to enter the conversation state; 7) IM server automatically connect to IM users and robot knowledge Dr. search server; 8) Users enter the conversation, Dr. robot knowledge search server automatically interpreted.

经过以上流程,知识搜索博士成为用户的即时通信好友,而且与一般即时通信好友不同的是,该虚拟好友24小时在线,可以随时接受用户的提问请求并给出回答。 After the above process, knowledge Dr. search as a user of instant messaging friends, and instant messaging friends and the general difference is that the 24-hour online virtual friends can accept at any time the user requests to ask questions and give answers.

本发明包括即时通信系统以及知识搜索系统,即时通信系统的用户可以经过一定的注册步骤选择同时成为知识搜索系统的用户。 The present invention includes an instant messaging system and user knowledge search system, instant messaging system can step through certain registered user choose to become a knowledge search system. 知识搜索系统可以是一个基于数据库的检索系统,当接到知识搜索系统用户的搜索请求后,经过对在数据库中存放的信息中找到指定与搜索问题相关的所有信息。 Knowledge-based search system may be a database retrieval system, after receiving the knowledge of the search system user search request, after the specified find all the information related to the search problem of the information stored in the database in.

知识搜索系统可以分为提问系统与回答系统,提问系统包括问题提交系统及问题存储系统。 Knowledge search system can be divided into a question and answer system system, questions system problems including submission system and storage system problems. 知识搜索系统的用户登录知识搜索系统后,填写所提问题的内容,问题提交系统将用户提交的问题传送给问题存储系统,问题存储系统可以是一个后台数据库,存储所有知识搜索系统用户提交的问题以及回答内容等相关信息。 After the user's login information search system knowledge search system, fill in the content of the proposed issue, the question submitted will be sent to the questions submitted by the user storage system problem, the problem may be stored in a back-end database systems, knowledge search system stores all issues submitted by users and answer content-related information.

知识搜索系统用户登录该系统后,通过关键字或者分类目录找到想要回答的问题填写回答内容,提交后该回答内容通过回答系统传送给问题存储系统。 After knowledge search system user login to the system, you want to answer questions to find the answer to fill in the content by keywords or categories, the answer to the problem of storing content delivery system by answering system after submission.

图4是本发明基于即时通信的知识搜索流程图,详述如下步骤10:IM用户登录即时通信服务,用户在即时通信工具中的好友名单里点击机器人好友知识搜索博士,打开与知识搜索博士的对话窗口;步骤20:该对话窗口中有知识搜索博士自动推荐的知识搜索主题,如果用户选择自动推荐的知识搜索主题,进入步骤50;步骤30:如果用户不选择机器人推荐的知识搜索主体,用户对机器人好友知识搜索博士输入对话内容; Figure 4 is a flow chart of the present invention is based on the knowledge search of instant communication, detailing the steps 10: IM users to log instant messaging service, the user's friends list in instant messaging tool, click on the friend's knowledge, Dr. search robot, opens with Dr. search of knowledge dialog window; step 20: the dialog window there is search Dr knowledge automatically recommend knowledge of search topics, if the user selects the automatic recommendation knowledge search topic, proceed to step 50; step 30: If you do not select the robot recommended knowledge search subject, the user enter the conversation with Dr. robot friend knowledge search;

步骤40:机器人好友解释用户输入的对话内容,分析对话内容关键词;步骤50:通过机器人知识搜索服务器与即时通信服务器连接网路将关键词发送至搜索服务器;步骤60:搜索服务器查找关键词相关的搜索结果;步骤70:搜索服务器生成搜索结果;步骤80:IM自动连接搜索结果URL;步骤90:搜索服务器通过即时通信服务器将搜索结果推送给用户;步骤100:如果用户不满意搜索引擎所得的搜索结果,选择图5所示对话窗口的知识搜索系统中提交知识搜索问题;步骤110:知识搜索系统的问题提交系统将用户提交的问题传送给问题存储系统;步骤120:知识搜索系统的其他用户登录知识搜索系统,查找到该问题进行回答,回答内容通过回答系统传送给问题存储系统;步骤130:知识搜索系统检索问题存储系统中其他用户对该问题提交的回答并在对话窗口将搜索结 Step 40: robot friend explained dialogue user input, analysis of conversations keywords; Step 50: Access Internet search server robot knowledge and instant messaging server will send to the keyword search server; Step 60: Find keywords related to the search server search results; step 70: generating a search result search server; step 80: IM search results automatically connect the URL; step 90: the search server via the IM server search results pushed to the user; step 100: If the user is satisfied with the resulting search engine other users knowledge search system: search result, the search system knowledge selection dialog window shown in FIG. 5 knowledge search submit questions;:; step 110, step 120 of knowledge submitted search system will be sent to the questions submitted by the user issues the storage system Login knowledge search system to find the answer to the problem, the answer to the problem of storing content delivery system by answering system; step 130: answer the question knowledge search system retrieves the storage system to other users of the questions submitted and the dialogue window will search result 返回给用户;步骤140:如果用户满意知识搜索博士搜索到的回答内容,则点击对话窗口的确认回答按钮;步骤150:如果用户不满意知识搜索博士搜索到的回答内容,可以转入步骤100重新提问,或者等待其他知识搜索系统用户有新的回答后利用知识搜索系统再次搜索。 Returned to the user; Step 140: If Dr. customer satisfaction Knowledge Search to answer contents, then click OK button in the dialog window of the answer; Step 150: If the user is not satisfied with the knowledge to answer Dr. Search content, you can go to step 100 again ask questions, or wait for other knowledge search system users have a new answer after using the knowledge search system search again.

本发明通过虚拟的即时通信机器人好友知识搜索博士,将即时通信系统、搜索引擎搜索以及知识搜索系统有机结合起来,让用户可以在即时通信的对话窗口内快速、方便地获得搜索问题的答案,不仅免去了每次连接到搜索结果URL查看搜索结果然后回到即时通信界面的不便之处,而且可以在搜索引擎无法获得满意的搜索结果时,利用知识搜索系统为用户返回个性化的回答,在即时通信平台上实现了用户的个性化知识获取需求。 The invention virtual instant communication robot buddy knowledge search Dr., the instant messaging system, search engine, and knowledge search system combine, so that users can quickly and easily get answers to search questions in the conversation window of instant communication, not only when eliminating the inconvenience of search results every time it connects to the URL to view the search results and then back to the instant messaging interface, and can not obtain satisfactory search results in search engines, using the knowledge search system for the user to return a personalized answer, in to achieve a personalized knowledge of the user's instant messaging platform get on demand.

显然,本领域的技术人员可以对本发明进行各种改动和变型而不脱离本发明的精神和范围。 Obviously, those skilled in the art can make various modifications and variations to the invention without departing from the spirit and scope of the invention. 这样,倘若本发明的这些修改和变型属于本发明权利要求及其等同技术的范围之内,则本发明也意图包含这些改动和变型在内。 Thus, if these modifications and variations of the present invention fall within the claims of the invention and the scope of equivalents thereof, the present invention intends to include these modifications and variations.

Claims (7)

1.一种基于即时通信的知识搜索方法,其特征在于该方法包括如下步骤:A、即时通信用户登录即时通信服务;B、即时通信用户向对话窗口中知识搜索系统提交问题;C、知识搜索系统搜索该问题的回答并在对话窗口将搜索结果返回给用户。 A knowledge-based search method of instant messaging, characterized in that the method comprises the steps of: A, the IM user logs on an instant messaging service; B, instant messaging users to submit questions to the system in a knowledge search dialog window; C, knowledge search the system searches the question and answer dialog window will return search results to the user.
2.根据权利要求1所述的基于即时通信的知识搜索方法,其特征在于步骤C包括:C1、知识搜索系统的其他用户登录知识搜索系统,查找到该问题进行回答,回答内容通过回答系统传送给问题存储系统;C2、知识搜索系统检索问题存储系统中其他用户对该问题提交的回答并在对话窗口将搜索结果返回给用户。 1 according to the knowledge-based search method of instant messaging, characterized in that step C comprises claims: C1, other users knowledge information search system searches the system log, the problem to find the answer, the answer system for transmitting content Answer to issue the storage systems; C2, knowledge search system retrieves answer questions other users of the storage system questions submitted and the dialogue window will return search results to the user.
3.根据权利要求2所述的基于即时通信的知识搜索方法,其特征在于步骤C2之后进一步包括:用户重新向对话窗口中知识搜索系统提交问题,或者等待其他知识搜索系统用户有新的回答后利用知识搜索系统再次搜索。 The knowledge-based search method of instant messaging, characterized by further comprising after the step C2 according to claim 2: the user to re-submit questions to the system in a knowledge search dialog window, or other knowledge search system waits for the user to answer the new using the knowledge search system search again.
4.根据权利要求1所述的基于即时通信的知识搜索方法,其特征在于步骤A与B之间还包括:A1、即时通信用户添加机器人好友为即时通信好友;A2、对机器人好友输入对话内容;A3、机器人好友分析对话内容关键词并发送到搜索服务器;A4:搜索服务器查找关键词相关的搜索结果;A5、搜索服务器通过即时通信服务器将搜索结果推送给即时通信用户。 4. Knowledge-based search method of instant messaging, characterized according to claim 1 between A and B further comprises the step of: A1, user instant messaging buddy add the robot is an IM friend; A2, robot friend enters conversations ; A3, robot buddy conversations keyword analysis and sent to the search server; A4: keyword search server to find relevant search results; A5, search server via instant messaging server will be pushed to the search results of users of instant messaging.
5.根据权利要求4所述的基于即时通信的知识搜索方法,其特征在于步骤A1包括:A11、在即时通信服务器中设置机器人好友的即时通信用户号码;A12、即时通信服务器与机器人好友服务器交互连接;A13、即时通信用户在好友目录里添加机器人好友的即时通信用户号码;A14、即时通信服务器在即时通信用户的好友目录里记录机器人好友。 The knowledge-based search method of instant messaging, characterized in that according to claim 4 comprising the step of A1: A11, instant messaging buddy set the robot in a subscriber number in the IM server; A12, the server IM server interaction with the robot friends connection; A13, instant messaging users to add instant messaging robot buddy buddy subscriber number in the directory; A14, instant messaging robot server records the user's friends on instant messaging buddy directory.
6.一种基于即时通信的知识搜索系统,包括交互联接的即时通信系统和知识搜索系统,其特征在于知识搜索系统进一步包括提问系统和回答系统,提问系统提交并保存知识搜索系统用户的问题,回答系统将知识搜索系统用户的回答也传送到提问系统。 A knowledge-based search systems of instant communication, including instant messaging system coupled interaction and knowledge search system, wherein the system further knowledge search system including questions and answer system, the system submit questions and save the user's knowledge search system problems, the system will answer the user's knowledge search system also answer questions sent to the system.
7.根据权利要求5所述的基于即时通信的知识搜索系统,其特征在于所述提问系统包括问题提交系统和问题存储系统,问题提交系统将知识搜索系统用户提交的问题传送给问题存储系统,知识搜索系统用户的回答内容通过回答系统传送给问题存储系统。 7. The search system based on knowledge of instant messaging, characterized in that according to claim 5, wherein the system comprises a question and the system issues matter to the storage system, the system will issue to the transfer of knowledge to the user submits the search system issues the storage system, answer content knowledge search system user is transmitted to the storage system by answering the question system.
CN 200610033550 2006-02-08 2006-02-08 Knowledge searching method and system based on instant communication CN100492362C (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN 200610033550 CN100492362C (en) 2006-02-08 2006-02-08 Knowledge searching method and system based on instant communication

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN 200610033550 CN100492362C (en) 2006-02-08 2006-02-08 Knowledge searching method and system based on instant communication

Publications (2)

Publication Number Publication Date
CN101017489A true CN101017489A (en) 2007-08-15
CN100492362C CN100492362C (en) 2009-05-27

Family

ID=38726507

Family Applications (1)

Application Number Title Priority Date Filing Date
CN 200610033550 CN100492362C (en) 2006-02-08 2006-02-08 Knowledge searching method and system based on instant communication

Country Status (1)

Country Link
CN (1) CN100492362C (en)

Cited By (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009059500A1 (en) * 2007-11-08 2009-05-14 Huawei Technologies Co., Ltd. A method, client end and server for realizing question and answer service
CN101840437A (en) * 2010-05-21 2010-09-22 开心人网络科技(北京)有限公司 Friend collating unit on stranger page
WO2011000298A1 (en) * 2009-07-03 2011-01-06 腾讯科技(深圳)有限公司 Multi-person conversation realizing method, apparatus and system
CN101610164B (en) 2009-07-03 2011-09-21 腾讯科技(北京)有限公司 Implementation method, device and system of multi-person conversation
CN101447949B (en) 2007-11-28 2012-04-18 阿里巴巴集团控股有限公司 Information interaction method and device based on instant messaging system
CN102624675A (en) * 2011-01-27 2012-08-01 腾讯科技(深圳)有限公司 Self-service customer service system and method
CN102750280A (en) * 2011-04-19 2012-10-24 国际商业机器公司 Computer processing method and system for search
CN103109288A (en) * 2010-07-23 2013-05-15 电子湾有限公司 Instant messaging robot to provide product information
CN105141503A (en) * 2015-08-13 2015-12-09 北京北信源软件股份有限公司 Novel instant messaging intelligent robot
WO2015188425A1 (en) * 2014-06-10 2015-12-17 网易公司 Method and device for questioning and answering
CN105207889A (en) * 2015-08-24 2015-12-30 北京北信源软件股份有限公司 Robot APP application method operating on instant messaging platform
CN102467541B (en) * 2010-11-11 2016-06-15 深圳市世纪光速信息技术有限公司 A kind of Situational searching method and system
CN105706046A (en) * 2013-08-02 2016-06-22 谷歌公司 Surfacing user-specific data records in search
WO2016150083A1 (en) * 2015-03-24 2016-09-29 北京搜狗科技发展有限公司 Information input method and apparatus
CN107066466A (en) * 2010-04-01 2017-08-18 谷歌公司 Conversation type problem and answer

Cited By (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101431479B (en) 2007-11-08 2011-12-07 华为技术有限公司 Q & A way to achieve business, client and server
WO2009059500A1 (en) * 2007-11-08 2009-05-14 Huawei Technologies Co., Ltd. A method, client end and server for realizing question and answer service
CN101447949B (en) 2007-11-28 2012-04-18 阿里巴巴集团控股有限公司 Information interaction method and device based on instant messaging system
WO2011000298A1 (en) * 2009-07-03 2011-01-06 腾讯科技(深圳)有限公司 Multi-person conversation realizing method, apparatus and system
CN101610164B (en) 2009-07-03 2011-09-21 腾讯科技(北京)有限公司 Implementation method, device and system of multi-person conversation
CN107066466A (en) * 2010-04-01 2017-08-18 谷歌公司 Conversation type problem and answer
CN101840437A (en) * 2010-05-21 2010-09-22 开心人网络科技(北京)有限公司 Friend collating unit on stranger page
US9384506B2 (en) 2010-07-23 2016-07-05 Ebay Inc. Instant messaging robot to provide product information
US10121175B2 (en) 2010-07-23 2018-11-06 Ebay Inc. Instant messaging robot to provide product information
US9779437B2 (en) 2010-07-23 2017-10-03 Ebay Inc. Instant messaging robot to provide product information
CN103109288A (en) * 2010-07-23 2013-05-15 电子湾有限公司 Instant messaging robot to provide product information
US10360611B2 (en) 2010-07-23 2019-07-23 Ebay Inc. Instant messaging robot to provide product information
CN102467541B (en) * 2010-11-11 2016-06-15 深圳市世纪光速信息技术有限公司 A kind of Situational searching method and system
CN102624675B (en) * 2011-01-27 2014-08-06 腾讯科技(深圳)有限公司 Self-service customer service system and method
CN102624675A (en) * 2011-01-27 2012-08-01 腾讯科技(深圳)有限公司 Self-service customer service system and method
CN102750280A (en) * 2011-04-19 2012-10-24 国际商业机器公司 Computer processing method and system for search
CN105706046A (en) * 2013-08-02 2016-06-22 谷歌公司 Surfacing user-specific data records in search
WO2015188425A1 (en) * 2014-06-10 2015-12-17 网易公司 Method and device for questioning and answering
WO2016150083A1 (en) * 2015-03-24 2016-09-29 北京搜狗科技发展有限公司 Information input method and apparatus
CN105141503A (en) * 2015-08-13 2015-12-09 北京北信源软件股份有限公司 Novel instant messaging intelligent robot
CN105207889A (en) * 2015-08-24 2015-12-30 北京北信源软件股份有限公司 Robot APP application method operating on instant messaging platform

Also Published As

Publication number Publication date
CN100492362C (en) 2009-05-27

Similar Documents

Publication Publication Date Title
US9727539B2 (en) Computer-implemented method and system for enabling communication between networked users based on common characteristics
US9830367B2 (en) Predictive information retrieval
US9425971B1 (en) System and method for impromptu shared communication spaces
US8332283B2 (en) User interface and methods for enabling users to efficiently track item selections in an electronic catalog
US8166061B2 (en) Searching recent content publication activity
US8898241B2 (en) Method and system for accessing search services via messaging services
US8024222B2 (en) Computer processes for identifying related items and generating personalized item recommendations
US9100219B2 (en) Instant message response message
US9177007B2 (en) Computer implemented methods and apparatus to interact with records using a publisher of an information feed of an online social network
US8370329B2 (en) Automatic search query suggestions with search result suggestions from user history
US6266649B1 (en) Collaborative recommendations using item-to-item similarity mappings
US8244721B2 (en) Using related users data to enhance web search
KR100824091B1 (en) Search system and methods with integration of user annotations from a trust network
US20030185379A1 (en) Managing communications in a call centre
US20150120589A1 (en) Systems and methods to facilitate searches based on social graphs and affinity groups
US20090282144A1 (en) System for targeting third party content to users based on social networks
US9015149B2 (en) Sharing user distributed search results
US20070106627A1 (en) Social discovery systems and methods
US7844603B2 (en) Sharing user distributed search results
US20170154063A1 (en) Computer implemented methods and apparatus for feed-based case management
JP3661777B2 (en) System and method for dynamic information collection and targeted advertising in a web-based model using live information selection and analysis
EP1999658B1 (en) Creation and utilization of relational tags
US20030079024A1 (en) Querying applications using online messenger service
US20090222551A1 (en) Method and system for qualifying user engagement with a website
US7483969B2 (en) Managing presence based on relationship

Legal Events

Date Code Title Description
C06 Publication
C10 Entry into substantive examination
C14 Grant of patent or utility model
C41 Transfer of patent application or patent right or utility model