CN100571164C - Customer service terminal system in the NGN system - Google Patents
Customer service terminal system in the NGN system Download PDFInfo
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- CN100571164C CN100571164C CNB2007101453973A CN200710145397A CN100571164C CN 100571164 C CN100571164 C CN 100571164C CN B2007101453973 A CNB2007101453973 A CN B2007101453973A CN 200710145397 A CN200710145397 A CN 200710145397A CN 100571164 C CN100571164 C CN 100571164C
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Abstract
The invention provides the customer service terminal system in a kind of NGN system, comprise information storage module, calling interface module and sip terminal, wherein, information storage module, be used to store the information of sip terminal registration, and log-on message is sent to the transfer interface module; The calling interface module, the log-on message that is used for sip terminal that information storage module is sent is sent to sip terminal, calls the sip server of sip terminal in NGN system and initiates register requirement; Sip terminal is used for initiating register requirement to sip server under the calling of calling interface module, and to the default SIP port of the sip terminal number binding of each registration.Customer service terminal system in the NGN system of the present invention can the batch registration sip terminal, reduces cost when expanding the customer service system capacity effectively.
Description
Technical field
The present invention relates in the computer communication field NGN system (Next GenerationNetwork, NGN), the customer service terminal system in particularly a kind of NGN network.
Background technology
In the NGN network, along with carrying out of outsourcing center mode, operator also more and more payes attention to the performance of whole customer service system, has risen the professional and outsourcing center of increasing Best Tone Service.Each operator is more and more higher to the requirement of capacity, performance and the stability of whole customer service system, and the ability that requires customer service system to handle simultaneously at line service will reach suitable level.
At present, terminal system in the NGN network all is to call conversation initialized protocol by terminal system (Session Initiation Protocol, SIP) terminal adopt Session Initiation Protocol to register to sip server, as shown in Figure 1, call the schematic diagram of sip terminal registration for existing terminal system.Terminal system will be registered information such as needed IP address, port, Subscriber Number, medium type and pass to sip terminal when calling sip terminal, register this user by Session Initiation Protocol to sip server by sip terminal.After registration finished, user and terminal system were with User Datagram Protoco (UDP) (User Datagram Protocol, the mutual transfer medium information of mode UDP).
In a word, an existing terminal system is only called a sip terminal and is removed to register a Subscriber Number.But there is following point in this mode:
(1) in the hardware device (for example computer) that operator provides a terminal system can only be arranged, therefore cause the wasting of resources;
(2) operator to the customer service system capacity require increasingly, and terminal system quantity is restricted, and makes a lot of operators when wanting to enlarge self power system capacity, so need consider the cost problem urgently under the prerequisite that increases power system capacity.
Summary of the invention
The objective of the invention is to, the terminal system of the customer service in a kind of NGN system is provided, can the batch registration sip terminal, when expanding the customer service system capacity, reduce cost effectively.
Customer service terminal system in the NGN system of the present invention, comprise information storage module, virtual sound card module, calling interface module and conversation initialized protocol terminal, wherein, described information storage module, be used to store the information of described conversation initialized protocol terminal registration, and log-on message is sent to described calling interface module; Described calling interface module, the log-on message that is used for conversation initialized protocol terminal that described information storage module is sent is sent to conversation initialized protocol terminal, calls the conversation initialized protocol server of conversation initialized protocol terminal in described NGN system and initiates register requirement; And when conversation initialized protocol terminal succeeded in registration, the registering result that the session initialized protocol terminal is returned was sent to described virtual sound card module; Described virtual sound card module, be used for return results according to described conversation initialized protocol terminal, for the conversation initialized protocol terminal user distributes corresponding virtual sound card, the channel separation of sound card is become a plurality of independently sound channels, each conversation initialized protocol terminal user by separately independently sound channel carry out the transmission and the reception of Media Stream; Described conversation initialized protocol terminal is used for initiating register requirement to described conversation initialized protocol server under the calling of described calling interface module, and to the default conversation initialized protocol port of the conversation initialized protocol terminal number binding of each registration.
Wherein, described log-on message comprises: initial number, both port of origination, home record sign, number-of-registration, medium type, speech coding, the packing cycle of the conversation initialized protocol terminal number of system IP, registration usefulness.
Customer service terminal system in the NGN system of the present invention may further include cache module, is used to write down the registering result that conversation initialized protocol terminal that described calling interface module sends returns; Described calling interface module is further used for when conversation initialized protocol terminal succeeds in registration, and the registering result that the session initialized protocol terminal is returned is sent to described cache module.
Wherein, the registering result that described conversation initialized protocol terminal returns comprises, the conversation initialized protocol terminal number of each registration and corresponding unique identifying number thereof.
In addition, described conversation initialized protocol terminal comprises counter, is used at every turn at it adding 1 automatically after the success of conversation initialized protocol server registration, after a plurality of conversation initialized protocol terminals registrations finish, its counter is changed to initial value again.
The invention has the beneficial effects as follows: according to the customer service terminal system in the NGN system of the present invention, can solve the bottleneck of terminal system quantity effectively, by adopting the batch registration pattern, improve terminal quantity and hardware utilance effectively, when expanding the customer service system capacity, reduced the cost problem of bringing thus; Because each registered user of terminal system the inside uses independently port, so the UDP of each virtual terminal bag all is separate transmission; The virtual sound card that is provided in application layer by the virtual sound card module and in the channel separation that bottom provides makes that the conversation of each virtual terminal all is independently.
Description of drawings
Fig. 1 calls the schematic diagram of sip terminal registration for existing terminal system;
Fig. 2 is the structural representation of the conversation initialized protocol terminal in the NGN system of the present invention;
Fig. 3 calls the schematic diagram of sip terminal registration for terminal system of the present invention.
Embodiment
Below, 2～3 customer service terminal systems of describing in detail in the NGN system of the present invention with reference to the accompanying drawings.
Present sip terminal all is to go registration by Session Initiation Protocol to sip server.Session Initiation Protocol is a kind of expansion the/response protocol, is used for beginning communication session between two end points.Generally, two end points use this agreement to consult call, and the content of negotiation comprises: medium, transmission and coding.Sip terminal can be revised the port of its use, makes that starting a plurality of sip terminals on same IP terminal becomes possibility.
Customer service terminal system in the NGN system of the present invention, promptly virtual seating system comprises information storage module, calling interface module, cache module, virtual sound card module and sip terminal (that is soft phone) as shown in Figure 2.
Wherein, information storage module is used to store the information that sip terminal is registered, and log-on message is sent to the calling interface module.Wherein, necessary information required during registration comprises: the initial number, both port of origination, home record sign, number-of-registration, medium type, speech coding, packing cycle etc. of the sip terminal number of system IP, registration usefulness have been equivalent to store the cluster information of attending a banquet of this virtual seating system;
The calling interface module, the log-on message that is used for sip terminal that information storage module is sent is sent to sip terminal, call sip terminal and initiate register requirement to sip server, and when sip terminal succeeded in registration, the registering result that sip terminal is returned was sent to cache module and virtual sound card module respectively;
Sip terminal is used under the calling of calling interface module initiating register requirement to sip server, and to the SIP port of its appointment of sip terminal number binding of each registration; Be illustrated in figure 3 as terminal system of the present invention and call the schematic diagram of sip terminal registration.
Cache module is used to write down the sip terminal number and the corresponding unique identifying number thereof of each registration, and this identification number is registered in the queuing route system; Wherein, the queuing route system is a prior art, and the present invention is not described in detail.
The virtual sound card module, the return results of the sip terminal that sends according to the calling interface module, distribute corresponding virtual sound card in application layer for the sip terminal user, channel separation with sound card becomes a plurality of independently sound channels then, each sip terminal user by separately independently sound channel carry out the transmission and the reception of Media Stream.
Each sip terminal user by the virtual sound card module controls independently sound channel carry out the transmission and the reception of Media Stream, sip terminal user itself can not feel that it is sharing the hardware sound card with other users.
In addition, sip terminal comprises counter, is used at every turn at it adding 1 automatically after sip server succeeds in registration, and finishes up to registration, and its counter is changed to initial value again.
According to as mentioned above, customer service terminal system in the NGN system of the present invention, can be according to the identification number brought of queuing route system, calling corresponding sip terminal answers the call, so just can call a plurality of sip terminals simultaneously and answer a plurality of callings simultaneously, and can not influence each other.
In sum, according to the customer service terminal system in the NGN system of the present invention, can solve the bottleneck of terminal system quantity effectively, by adopting the batch registration pattern, improve terminal quantity and hardware utilance effectively, when expanding the customer service system capacity, reduced the cost problem of bringing thus; Because each registered user of terminal system the inside uses independently port, so the UDP of each virtual terminal bag all is separate transmission; The virtual sound card that is provided in application layer by the virtual sound card module and in the channel separation that bottom provides makes that the conversation of each virtual terminal all is independently.
More than be in order to make those of ordinary skills understand the present invention; and to detailed description that the present invention carried out; but can expect; in the scope that does not break away from claim of the present invention and contained, can also make other variation and modification, these variations and revising all in protection scope of the present invention.
Claims (5)
1. the customer service terminal system in the NGN system is characterized in that, comprises information storage module, virtual sound card module, calling interface module and conversation initialized protocol terminal, wherein,
Described information storage module is used to store the information that described conversation initialized protocol terminal is registered, and log-on message is sent to described calling interface module;
Described calling interface module, the log-on message that is used for conversation initialized protocol terminal that described information storage module is sent is sent to conversation initialized protocol terminal, calls the conversation initialized protocol server of conversation initialized protocol terminal in described NGN system and initiates register requirement; And when conversation initialized protocol terminal succeeded in registration, the registering result that the session initialized protocol terminal is returned was sent to described virtual sound card module;
Described virtual sound card module, be used for return results according to described conversation initialized protocol terminal, for the conversation initialized protocol terminal user distributes corresponding virtual sound card, the channel separation of sound card is become a plurality of independently sound channels, each conversation initialized protocol terminal user by separately independently sound channel carry out the transmission and the reception of Media Stream;
Described conversation initialized protocol terminal is used for initiating register requirement to described conversation initialized protocol server under the calling of described calling interface module, and to the default conversation initialized protocol port of the conversation initialized protocol terminal number binding of each registration.
2. the customer service terminal system in the NGN system as claimed in claim 1, it is characterized in that described log-on message comprises: initial number, both port of origination, home record sign, number-of-registration, medium type, speech coding, the packing cycle of the conversation initialized protocol terminal number of system IP, registration usefulness.
3. the customer service terminal system in the NGN system as claimed in claim 1 is characterized in that, further comprises cache module, is used to write down the registering result that conversation initialized protocol terminal that described calling interface module sends returns;
Described calling interface module is further used for when conversation initialized protocol terminal succeeds in registration, and the registering result that the session initialized protocol terminal is returned is sent to described cache module.
4. the customer service terminal system in the NGN system as claimed in claim 3 is characterized in that, the registering result that described conversation initialized protocol terminal returns comprises, the conversation initialized protocol terminal number of each registration and corresponding unique identifying number thereof.
5. the customer service terminal system in the NGN system as claimed in claim 1, it is characterized in that, described conversation initialized protocol terminal, comprise counter, be used at every turn at it after the success of conversation initialized protocol server registration, automatically add 1, after a plurality of conversation initialized protocol terminal registrations finish, its counter is changed to initial value again.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2007101453973A CN100571164C (en) | 2007-09-17 | 2007-09-17 | Customer service terminal system in the NGN system |
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| CNB2007101453973A CN100571164C (en) | 2007-09-17 | 2007-09-17 | Customer service terminal system in the NGN system |
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| CN101114944A CN101114944A (en) | 2008-01-30 |
| CN100571164C true CN100571164C (en) | 2009-12-16 |
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| CN107295288A (en) * | 2016-04-01 | 2017-10-24 | 中兴通讯股份有限公司 | The realization method and system that a kind of split screen is attended a banquet |
| CN108712583B (en) * | 2018-06-05 | 2021-03-23 | 上海智蕙林医疗科技有限公司 | Robot-based manual service method and system |
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