CN107295288A - The realization method and system that a kind of split screen is attended a banquet - Google Patents
The realization method and system that a kind of split screen is attended a banquet Download PDFInfo
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- CN107295288A CN107295288A CN201610203972.XA CN201610203972A CN107295288A CN 107295288 A CN107295288 A CN 107295288A CN 201610203972 A CN201610203972 A CN 201610203972A CN 107295288 A CN107295288 A CN 107295288A
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- China
- Prior art keywords
- banquet
- passage
- attending
- control
- multichannel
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The embodiment of the present invention provides the realization method and system that split screen is attended a banquet, and this method includes：Attended a banquet control beforehand through multichannel loading control formation multichannel of attending a banquet；By attending a banquet, the page carries out register, and attend a banquet primary account number and at least two passages ID are obtained from seating platform；Attended a banquet control by page invocation multichannel of attending a banquet, control attends a banquet primary account number and at least two passages ID while signing in seating platform；When receiving passage response request event by the page of attending a banquet, the passage carried according to passage response request event ID returns to corresponding passage, into talking state.This method can realize that one operator of permission converses with multiple user videos simultaneously, improve treatment effeciency of attending a banquet.
Description
Technical field
The present embodiments relate to communication technical field, more particularly to a kind of implementation method attended a banquet of split screen and
System.
Background technology
With continuing to develop for epoch, not only various development in science and technology, along with technology development
The customer service grown up is also among continuous development；Such as, customer service is in insurance and government and enterprises etc.
Sector application is more and more extensive.Based on current customer service system, mainly audio, certain customers are using regarding
Frequency business service client.Traditional machine of attending a banquet a, machine can only register a control of attending a banquet, and carry out
It is also man-to-man service during Video service, efficiency comparison is low.
Such as, for insurance survey person, result will be surveyed at the scene and feed back to customer service staff in time,
Video customer service system is needed to use, the transmission of video and image is completed.In transmittance process, one is attended a banquet
A video image can only be handled simultaneously, that is, handles the information of the person of surveying.In operator with looking into
When the person's of surveying video calling, having the plenty of time is exchanged at the wait person of surveying scene, in-situ processing problem,
Cause to attend a banquet side operating efficiency it is relatively low.
And if setting many machines of attending a banquet, then not only machine cost and maintenance cost are greatly increased, with
And come be that the human costs such as required attendant, administrative staff will also be greatly increased.
How to realize to attend a banquet and Video chat is carried out to multiple users simultaneously, to maximally utilize the existing people that attends a banquet
Power resource, improves treatment effeciency of attending a banquet, so that the overall manpower resource utilization of enterprise is improved, as this
Art personnel's urgent problem to be solved.
The content of the invention
The present invention provides the realization method and system that a kind of split screen is attended a banquet, and can realize in same computer
On, it is allowed to an operator converses with multiple user videos simultaneously, improves treatment effeciency of attending a banquet.
The invention provides the implementation method that a kind of split screen is attended a banquet, including：Load and sit beforehand through multichannel
Seat control formation multichannel is attended a banquet control；Methods described also includes：By attending a banquet, the page carries out register,
Attend a banquet primary account number and at least two passages ID are obtained from seating platform；By attending a banquet, page invocation leads to more
Road is attended a banquet control, and control attends a banquet primary account number and at least two passages ID while signing in seating platform；
When receiving passage response request event by the page of attending a banquet, carried according to passage response request event
Passage ID returns to corresponding passage, into talking state.
Further, it is described when the page of attending a banquet receives passage response request event, according to passage response
The passage ID that request event is carried returns to corresponding passage, includes the step of into talking state：When
When the page of attending a banquet receives passage response request event, the passage ID that passage response request event is carried
Multichannel number is sent to attend a banquet control；Multichannel attends a banquet control according to No. ID selection respective channel of passage,
Passage response request event is transmitted to the audio frequency and video processing module of respective channel, audio frequency and video processing module is complete
After consulting into call signaling, video media stream is set up；After video media stream is connected successfully, multichannel is triggered
The passage response success events of control, and passage response success events are returned into the page of attending a banquet, passage ID
Number corresponding passage enters talking state.
Further, primary account number and at least two passages ID of attending a banquet are while sign in seating platform
The step of after also include：Attended a banquet control by page invocation multichannel of attending a banquet, return to idle passage ID
Number corresponding passage, corresponding passage shows the spare time, and allows ring incoming call；
When ring incoming call, passage response request event is received by the page of attending a banquet；
Multichannel attends a banquet control while allowing a passage to be in idle condition, and previous passage enters call
After state, latter passage is shown the spare time by the page of attending a banquet.
Further, it is described when the page of attending a banquet receives passage response request event, according to passage response
The passage ID that request event is carried returns to corresponding passage, and is also wrapped into after the step of talking state
Include：Released order by the attend a banquet passage of control of page invocation multichannel of attending a banquet, release is specified in call
The passage of state；Multichannel control of attending a banquet calls the onhook event of corresponding seat interface control by passage；
Seat interface control warning tone video module completes on-hook signaling interaction, the audio frequency and video matchmaker for terminating respective channel
Body stream；Passage discharges successfully, and multichannel control of attending a banquet receives the multichannel passage that control sends of attending a banquet and released
Put success events.
Further, methods described also includes：If passage enters video call state, multichannel is attended a banquet control
Part obtains the corresponding video window handle of the passage, according to the video window handle, in the page of attending a banquet
At least one window loading and display video information.
What a kind of split screen was attended a banquet realizes system, including：Multichannel, leads to more for loading control of attending a banquet and being formed
Road is attended a banquet control；Seating platform, for there is provided attend a banquet when receiving register by the seat page
Primary account number and at least two passages ID；Multichannel is attended a banquet control, for passing through page control seat of attending a banquet
Seat primary account number and at least two passages ID sign in seating platform simultaneously；Received when by the page of attending a banquet
During to passage response request event, the passage carried according to passage response request event ID returns to correspondence
Passage, into talking state.
Further, the system also includes：Audio frequency and video processing module, sits for receiving the multichannel
Seat control is completed after call signaling negotiation, built according to the passage response request event of No. ID transmission of passage
Vertical video media stream；After video media stream is connected successfully, the passage response success thing of triggering multichannel control
Part, and passage response success events are returned into the page of attending a banquet, enter the corresponding passage of passage ID
Talking state.
Further, the system also includes：Video Rendering control, for video window handle to be returned
Attended a banquet control to audio frequency and video processing module and multichannel, according to the video window handle, in the page of attending a banquet
At least one window loading and display video information.
Further, the system also includes：Seat interface control, for many by page invocation of attending a banquet
The attend a banquet passage of control of passage is released order, and when the passage in talking state is specified in release, warning tone is regarded
Frequency module completes on-hook signaling interaction, terminates the audio-video frequency media stream of respective channel；Discharged successfully in passage
Afterwards, to multichannel attend a banquet control sendaisle release success events.
The realization method and system that the split screen that the present invention is provided is attended a banquet, due to by multichannel attend a banquet control carry out
Use, the method for introduction passage, the method for only loading a control of attending a banquet when tradition is attended a banquet and logged in,
It is changed to by passage, control of attending a banquet is loaded based on passage ID respectively so that attend a banquet based on one,
Independent and unified call of attending a banquet can be carried out by multiple passages, is realized on same computer,
An operator is allowed to be conversed simultaneously with multiple user videos, it is maximized to make use of existing manpower of attending a banquet
Resource, improves treatment effeciency of attending a banquet, improves the overall manpower resource utilization of enterprise.
Brief description of the drawings
Accompanying drawing is used for providing further understanding technical solution of the present invention, and constitutes one of specification
Point, together with embodiments of the present invention for explaining technical scheme, do not constitute to the present invention
The limitation of technical scheme.
The implementation method flow chart that Fig. 1 attends a banquet for a kind of split screen of the embodiment of the present invention；
Fig. 2 attends a banquet the related structural representation of control for the embodiment of the present invention and multichannel；
The schematic diagram for realizing system that Fig. 3 attends a banquet for a kind of split screen of the embodiment of the present invention.
Embodiment
For the object, technical solutions and advantages of the present invention are more clearly understood, below in conjunction with accompanying drawing
Embodiments of the invention are described in detail.It should be noted that in the case where not conflicting, this hair
The feature in embodiment and embodiment in bright can be mutually combined.
The step of the flow of accompanying drawing is illustrated can such as one group computer executable instructions computer
Performed in system.And, although logical order is shown in flow charts, but in some cases,
Can be with the step shown or described by being performed different from order herein.
Fig. 1 is a kind of implementation method flow chart attended a banquet of split screen of the embodiment of the present invention, as shown in figure 1,
This method includes：
S1:Attended a banquet control beforehand through multichannel loading control formation multichannel of attending a banquet, in the multichannel
Each passage independently carry out audio frequency and video processing；
S2:By attending a banquet, the page carries out register, and attend a banquet primary account number and at least two are obtained from seating platform
Individual passage ID；
S3:Attended a banquet control by page invocation multichannel of attending a banquet, control is attended a banquet primary account number and at least two logical
Road ID signs in seating platform simultaneously；
S4:When receiving passage response request event by the page of attending a banquet, thing is asked according to passage response
The passage ID that part is carried, returns to corresponding passage, into talking state by multichannel control of attending a banquet.
The implementation method that the split screen that the present embodiment is provided is attended a banquet, due to loading control shape of attending a banquet by multichannel
Attended a banquet control into multichannel, the method for only loading a control of attending a banquet when tradition is attended a banquet and logged in is changed to lead to
Passage is crossed, control of attending a banquet is loaded based on passage ID respectively so that attend a banquet based on one, Neng Goutong
Cross multiple passages and carry out independent and unified call of attending a banquet, realize on same computer, it is allowed to one
Individual operator converses with multiple user videos simultaneously, maximized to make use of existing human resources of attending a banquet,
Raising is attended a banquet treatment effeciency, improves the overall manpower resource utilization of enterprise.
Fig. 2 attends a banquet the related structural representation of control for the embodiment of the present invention and multichannel, refers to figure
2.By taking 4 passages as an example, attend a banquet initiation register when, comprising operator's primary account number log in and passage log in,
Attend a banquet 1 primary account number and 4 passages ID of attending a banquet, during login, it is only necessary to input primary account number, 4
Passage ID, which is automatically generated by platform and returned to, attends a banquet, and completes 5 accounts during login simultaneously and signs in
Seating platform, operator's primary account number and each passage are logged in, and the job number all issued using seating platform has been come
Into login, seating platform is to attending a banquet primary account number and passage ID is managed collectively and issued, Ke Yibao
Demonstrate,prove account unique, it is to avoid account is chaotic and causes unnecessary trouble.
In addition, when attending a banquet No. ID login of primary account number and passage, a logging status value will be returned, used
Whether succeed in judging to log in.
The present embodiment is preferred, when the page of attending a banquet receives passage response request event, should according to passage
The passage ID of request event carrying is answered, corresponding passage is returned to by multichannel control of attending a banquet, gone forward side by side
The step of entering talking state includes：
When the page of attending a banquet receives passage response request event, by leading to that passage response request event is carried
Road ID is sent to multichannel and attended a banquet control；
Multichannel attends a banquet control by passage, and the sound that passage response request event is transmitted into respective channel is regarded
Frequency processing module, audio frequency and video processing module is completed after call signaling negotiation, sets up video media stream；
Video media stream is connected successfully, then triggers the passage response success events of multichannel control, and should
Passage response success events return to the page of attending a banquet, and point out response success, and corresponding passage of attending a banquet enters logical
Speech phase.
Conventional video is attended a banquet, and its page of attending a banquet directly invokes control of attending a banquet, control of attending a banquet loading audio frequency and video mould
Block, and the application computer sound card resource in the way of exclusive, carry out the processing of audio-video frequency media stream and play
And in the specific embodiment of the present invention, when each passage initialization sound card resource, use non-exclusive side
Formula, to support sound card to be called for multiple passages simultaneously, thus by audio frequency and video processing module, is realized every
Individual passage has the audio frequency and video money in capture and the playing function of independent audio frequency and video, the independent treatment channel of energy
Source；Specifically, each passage can be carried by windows acoustic processing function directsound and
Video processing function directshow realizes the autonomous working of the audio and video resources of each passage.
Certainly whether in addition, the page of attending a banquet can also be attended a banquet by multichannel, control is configured modification, set
It is dynamic to receive, if full name recording etc., the custom based on operator, the more efficient progress service of attending a banquet,
While improving efficiency, be conducive to improving the quality for the service of attending a banquet.
The present embodiment is preferred, and primary account number and at least two passages ID while sign in of attending a banquet are attended a banquet flat
Also include step after the step of platform：
Page invocation multichannel of attending a banquet is attended a banquet control, returns to idle No. ID corresponding passage of passage, right
The passage answered shows the spare time, and allows ring incoming call；
When ring incoming call, the page of attending a banquet will receive passage response request event；
Multichannel is attended a banquet, and only one passage of permission is in idle condition to control simultaneously, and previous passage enters logical
After speech phase, latter passage can just be shown the spare time by the page of attending a banquet.Attend a banquet and logged in into by primary account number of attending a banquet
After work(, not busy button is shown in click, then multichannel control of attending a banquet will return to idle passage ID, the passage
No. ID is in idle condition and allows ring incoming call, and when there is user's incoming call ring, trigger port is asked
Event；Previous passage enters after talking state, if latter passage also cut-in operation, repeats previous
The access step of individual passage；In the embodiment of the present invention, while only allow a passage to be in idle condition,
On the one hand call can be reduced chaotic, if operator receives multiple ring incoming calls simultaneously, it is likely that Wu Faji
When handle；On the other hand, it is possible to reduce measured the need for relative program and resource, the wasting of resources is reduced, it is real
Show maximally utilizing for resource.
The present embodiment is preferred, when the page of attending a banquet receives passage response request event, should according to passage
The passage ID of request event carrying is answered, corresponding passage is returned to by multichannel control of attending a banquet, gone forward side by side
Also include step after the step of entering talking state：
The attend a banquet passage of control of page invocation multichannel of attending a banquet releases order, and release, which is specified, is in talking state
Passage；
Multichannel control of attending a banquet calls the onhook event of corresponding seat interface control by passage；
Seat interface control warning tone video module completes on-hook signaling interaction, and the sound for terminating respective channel is regarded
Frequency Media Stream；
Passage discharges successfully, and the page of attending a banquet receives the multichannel passage that control sends of attending a banquet and discharges successfully thing
Part.In the embodiment of the present invention, attend a banquet carry out the call after passage release success events are received
State is post-processed after release, or carries out next call；Release flow finish after, attend a banquet give tacit consent into
Enter to talk about post processing state.
The present embodiment is preferred, and the quantity that passage ID is 4,9 or 16；
The quantity of the quantity of passage and passage No. ID number is consistent；
Attend a banquet primary account number and passage ID it is unique.In the embodiment of the present invention, attended a banquet control by multichannel
Load multiple passages, and multichannel control of attending a banquet is run with many way of example, same attend a banquet will be realized
Machine, multiple users can be handled simultaneously and are queued up and Video processing, improve the use effect for human resources of attending a banquet
Rate；Attend a banquet primary account number and passage ID can not be repeated, this can avoid confusion；Before life's work,
Multichannel control of attending a banquet needs to be initialized, and inserts number of channels attribute.
The present embodiment is preferred, if passage enters video call state, and multichannel control of attending a banquet obtains one
The corresponding video window handle of individual or multiple passages, according to video window handle, is attending a banquet the page at least
One window loads and shown respectively video information.After initialization, multichannel control of attending a banquet is got often
Individual video window handle, according to video window handle, 4 in the page of attending a banquet, 9 and or 16 windows
Mouthful loading and display video information, so as to realize on same computer, it is allowed to operator simultaneously with
Multiple user video calls；Certainly the present invention is preferred with 4, in concrete operations, passes through browser
Access WEB to attend a banquet page address, the page of attending a banquet will load 4 Video Rendering controls, the Video Rendering
Control will return to 4 video window handles to the page of attending a banquet, in this way, 4 passages coordinate 4 video windows
Mouthful carrying out split screen is attended a banquet, and human resources of attending a banquet can be enabled to obtain more efficient utilization, be unlikely to again
Delay the service quality for session services of attending a banquet.
The schematic diagram for realizing system that Fig. 3 attends a banquet for a kind of split screen of the embodiment of the present invention, as shown in figure 3,
The system includes：
Multichannel is attended a banquet control 10, and for receiving and dispatching the request sent from the page of attending a banquet and message, realization is based on
Attend a banquet the login of primary account number and passage ID, check out, show the spare time, leave the table and other work；
Multichannel 20, attends a banquet control for loading control formation multichannel of attending a banquet, passes through subchannel processes control
State and event based on the passage passage of No. ID；
Attend a banquet the page 30, for planning as a whole and managing the whole state and event for realizing system；
Seating platform 40, for issuing attend a banquet primary account number and passage ID.
What the split screen that the present embodiment is provided was attended a banquet realizes system, due to multichannel control of attending a banquet being transported
With the method for introduction passage, the method for only loading a control of attending a banquet when tradition is attended a banquet and logged in is changed to
By passage, control of attending a banquet is loaded based on passage ID respectively so that attend a banquet based on one, can
Independent and unified call of attending a banquet is carried out by multiple passages, is realized on same computer, it is allowed to
One operator converses with multiple user videos simultaneously, maximized to make use of existing human resources of attending a banquet,
Raising is attended a banquet treatment effeciency, improves the overall manpower resource utilization of enterprise.
By taking 4 passages as an example, attend a banquet initiation register when, comprising operator's primary account number log in and passage step on
Record, primary account number and 4 passages ID of attending a banquet of attending a banquet 1, during login, it is only necessary to input primary account number,
4 passages ID are automatically generated by platform and returned to and attend a banquet, and are completed 5 accounts during login simultaneously and are logged in
To seating platform, operator's primary account number and each passage are logged in, and the job number all issued using seating platform is come
Complete to log in, seating platform, can be with to attending a banquet primary account number and passage ID is managed collectively and issued
Ensure that account is unique, it is to avoid account is chaotic and causes unnecessary trouble.
In addition, when attending a banquet No. ID login of primary account number and passage, a logging status value will be returned, used
Whether succeed in judging to log in.
The present embodiment is preferred, realizes that system also includes audio frequency and video processing module, described leads to for receiving more
Road is attended a banquet the calling of control and passage, and enters the audio and video resources initialization of row of channels, and complete voice,
Video signaling negotiation, and audio-video frequency media stream process.Conventional video is attended a banquet, and its page of attending a banquet is directly invoked
Attend a banquet control, control of attending a banquet loading audio frequency and video module, and the application computer sound card resource in the way of exclusive,
Carry out the processing and broadcasting of audio-video frequency media stream；And in the embodiment of the present invention, each passage initializes sound card
It is so logical to support sound card to be called for multiple passages simultaneously using non-exclusive mode when resource
Audio frequency and video processing module is crossed, realizes that each passage has capture and the playing function of independent audio frequency and video, energy
Audio and video resources in independent treatment channel；Specifically, each passage can be carried by windows
Acoustic processing function directsound and video processing function directshow realizes that the sound of each passage is regarded
The autonomous working of frequency resource.
Certainly whether in addition, the page of attending a banquet can also be attended a banquet by multichannel, control is configured modification, set
It is dynamic to receive, if full name recording etc., the custom based on operator, the more efficient progress service of attending a banquet,
While improving efficiency, be conducive to improving the quality for the service of attending a banquet.
The present embodiment is preferred, realizes that system also includes Video Rendering control, for by video window handle
Information returns to audio frequency and video processing module and multichannel is attended a banquet control, when realizing that passage carries out media play,
Corresponding video window handle can be correctly found.After initialization, multichannel attend a banquet control get it is each
Video window handle, according to handle number, 4 in the page of attending a banquet, 9 and or 16 windows loadings and
Video information is shown, so as to realize on same computer, it is allowed to operator simultaneously with multiple users
Video calling；Certainly the present invention is preferred with 4, in concrete operations, passes through browser access WEB
Attend a banquet page address, the page of attending a banquet will load 4 Video Rendering controls, the Video Rendering control will be returned
4 video window handles are to the page of attending a banquet, in this way, 4 passages coordinate 4 video windows to carry out split screen seat
Seat, can enable human resources of attending a banquet to obtain more efficient utilization, be unlikely to delay call of attending a banquet again
The service quality of service.
The present embodiment is preferred, realizes that system also includes seat interface control, seat interface control is by described
Passage is called, and for realizing that passage is logged in, is checked out, is shown the spare time, show busy, response, calling and other events
Processing；
Multichannel attend a banquet each passage of control attend a banquet control correspondence 4,9 or 16 passages；
The quantity of passage is consistent with the quantity of the passage ID；
Attend a banquet primary account number and passage ID it is unique.
Each passage will load seat interface control, 5 passages of needs for example, four split screens are attended a banquet.Its
The middle respective operations person of passage 0, for the state of control operation person, passage 1-4 is the process of each passage,
State and event for control passage.In the embodiment of the present invention, by multichannel attend a banquet control load it is many
Individual passage, and multichannel control of attending a banquet is run with many way of example, same machine of attending a banquet will be realized,
Multiple users can be handled simultaneously to queue up and Video processing, improve the service efficiency for human resources of attending a banquet；Sit
Seat primary account number and passage ID can not be repeated, and this can avoid confusion；Before life's work, this leads to more
Road control of attending a banquet needs to be initialized, and inserts number of channels attribute.
The realization method and system that the split screen that the present invention is provided is attended a banquet, due to by multichannel attend a banquet control carry out
Use, the method for introduction passage, the method for only loading a control of attending a banquet when tradition is attended a banquet and logged in,
It is changed to by passage, control of attending a banquet is loaded based on passage ID respectively so that attend a banquet based on one,
Independent and unified call of attending a banquet can be carried out by multiple passages, is realized on same computer,
An operator is allowed to be conversed simultaneously with multiple user videos, it is maximized to make use of existing manpower of attending a banquet
Resource, improves treatment effeciency of attending a banquet, improves the overall manpower resource utilization of enterprise.
Although disclosed herein embodiment as above, described content is only to readily appreciate the present invention
And the embodiment used, it is not limited to the present invention.Technology people in any art of the present invention
Member, do not depart from disclosed herein spirit and scope on the premise of, can be in the form of implementation and thin
Any modification and change, but the scope of patent protection of the present invention are carried out on section, still must be with appended right
The scope that claim is defined is defined.
Claims (10)
1. the implementation method that a kind of split screen is attended a banquet, it is characterised in that including：Loaded beforehand through multichannel
Control of attending a banquet formation multichannel is attended a banquet control；
Methods described also includes：
By attending a banquet, the page carries out register, and primary account number and at least two of attending a banquet is obtained from seating platform and is led to
Road ID；
Attended a banquet control by page invocation multichannel of attending a banquet, control is attended a banquet primary account number and at least two passage ID
Number simultaneously sign in seating platform；
When receiving passage response request event by the page of attending a banquet, taken according to passage response request event
The passage ID of band returns to corresponding passage, into talking state.
2. the method as described in claim 1, it is characterised in that described when the page of attending a banquet receives passage
During response request event, the passage carried according to passage response request event ID returns to corresponding passage,
The step of into talking state, includes：
When the page of attending a banquet receives passage response request event, by leading to that passage response request event is carried
Road ID is sent to multichannel and attended a banquet control；
Multichannel attends a banquet control according to No. ID selection respective channel of passage, and passage response request event is turned
The audio frequency and video processing module of respective channel is issued, audio frequency and video processing module is completed after call signaling negotiation, built
Vertical video media stream；
After video media stream is connected successfully, the passage response success events of multichannel control are triggered, and will be logical
Road response success events return to the page of attending a banquet, and No. ID corresponding passage of passage enters talking state.
3. method as claimed in claim 2, it is characterised in that attend a banquet primary account number and at least two
Also include after the step of passage ID signs in seating platform simultaneously：
Attended a banquet control by page invocation multichannel of attending a banquet, return to idle No. ID corresponding passage of passage,
Corresponding passage shows the spare time, and allows ring incoming call；
When ring incoming call, passage response request event is received by the page of attending a banquet；
Multichannel attends a banquet control while allowing a passage to be in idle condition, and previous passage enters call
After state, latter passage is shown the spare time by the page of attending a banquet.
4. the method as described in claim 1, it is characterised in that described when the page of attending a banquet receives passage
During response request event, the passage carried according to passage response request event ID returns to corresponding passage,
And also include into after the step of talking state：
Released order by the attend a banquet passage of control of page invocation multichannel of attending a banquet, release is specified in call
The passage of state；
Multichannel control of attending a banquet calls the onhook event of corresponding seat interface control by passage；
Seat interface control warning tone video module completes on-hook signaling interaction, and the sound for terminating respective channel is regarded
Frequency Media Stream；
Passage discharges successfully, and multichannel control of attending a banquet receives multichannel and attended a banquet the passage release that control sends
Success events.
5. the method as described in claim 1, it is characterised in that methods described also includes：If passage enters
Enter video call state, multichannel control of attending a banquet obtains the corresponding video window handle of the passage, according to
The video window handle, the loading of at least one window and display video information in the page of attending a banquet.
6. such as method according to any one of claims 1 to 5, it is characterised in that the multichannel is sat
Each passage in seat control is attended a banquet the multiple passages of control correspondence, the unique passage ID of each passage correspondence
Number.
What 7. a kind of split screen was attended a banquet realizes system, it is characterised in that including：
Multichannel, attends a banquet control for loading control formation multichannel of attending a banquet；
Seating platform, for when receiving register by the seat page there is provided attend a banquet primary account number and
At least two passages ID；
Multichannel is attended a banquet control, for being attended a banquet primary account number and at least two passage ID by page control of attending a banquet
Number simultaneously sign in seating platform；When receiving passage response request event by the page of attending a banquet, according to
The passage ID that passage response request event is carried returns to corresponding passage, into talking state.
8. system as claimed in claim 7, it is characterised in that the system also includes：At audio frequency and video
Module is managed, is asked for receiving multichannel control of attending a banquet according to the passage response of the transmission of passage ID
Event, completes after call signaling negotiation, sets up video media stream；After video media stream is connected successfully, touch
The passage response success events of multichannel control are sent out, and passage response success events are returned into the page of attending a banquet,
No. ID corresponding passage of passage is set to enter talking state.
9. system as claimed in claim 8, it is characterised in that the system also includes：Video Rendering
Control, for video window handle being returned into audio frequency and video processing module and multichannel is attended a banquet control, according to
The video window handle, the loading of at least one window and display video information in the page of attending a banquet.
10. system as claimed in claim 9, it is characterised in that the system also includes：Attend a banquet and connect
Mouthful control, for being released order by the attend a banquet passage of control of page invocation multichannel of attending a banquet, release is specified
During passage in talking state, warning tone video module completes on-hook signaling interaction, terminates respective channel
Audio-video frequency media stream；After passage discharges successfully, discharged successfully to multichannel control sendaisle of attending a banquet
Event.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610203972.XA CN107295288A (en) | 2016-04-01 | 2016-04-01 | The realization method and system that a kind of split screen is attended a banquet |
| PCT/CN2017/078858 WO2017167241A1 (en) | 2016-04-01 | 2017-03-30 | Method and system for implementing agent corresponding to divided screens |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610203972.XA CN107295288A (en) | 2016-04-01 | 2016-04-01 | The realization method and system that a kind of split screen is attended a banquet |
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| CN107295288A true CN107295288A (en) | 2017-10-24 |
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| CN201610203972.XA Pending CN107295288A (en) | 2016-04-01 | 2016-04-01 | The realization method and system that a kind of split screen is attended a banquet |
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| CN (1) | CN107295288A (en) |
| WO (1) | WO2017167241A1 (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109286618A (en) * | 2018-09-18 | 2019-01-29 | 杭州振牛信息科技有限公司 | A kind of method and system of browser multi-page synchronized links call center |
| CN109842590A (en) * | 2017-11-27 | 2019-06-04 | 中兴通讯股份有限公司 | A kind of processing method that surveying task, device and computer readable storage medium |
| CN111901486A (en) * | 2020-07-15 | 2020-11-06 | 北京优锐科技有限公司 | Voice call processing method and device and electronic equipment |
| CN113364918A (en) * | 2021-05-28 | 2021-09-07 | 拉卡拉支付股份有限公司 | Call processing method, device, electronic equipment, storage medium and program product |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113793020A (en) * | 2021-09-10 | 2021-12-14 | 中移在线服务有限公司 | Traffic scheduling and shunting method, device, electronic equipment and computer storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6665395B1 (en) * | 1998-12-11 | 2003-12-16 | Avaya Technology Corp. | Automatic call distribution system using computer network-based communication |
| CN100571164C (en) * | 2007-09-17 | 2009-12-16 | 中兴通讯股份有限公司 | Customer service terminal system in the NGN system |
| CN103491264B (en) * | 2012-06-13 | 2017-12-05 | 中兴通讯股份有限公司 | A kind of Multi-channel call of call center while processing method and system |
-
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- 2016-04-01 CN CN201610203972.XA patent/CN107295288A/en active Pending
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- 2017-03-30 WO PCT/CN2017/078858 patent/WO2017167241A1/en active Application Filing
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109842590A (en) * | 2017-11-27 | 2019-06-04 | 中兴通讯股份有限公司 | A kind of processing method that surveying task, device and computer readable storage medium |
| CN109286618A (en) * | 2018-09-18 | 2019-01-29 | 杭州振牛信息科技有限公司 | A kind of method and system of browser multi-page synchronized links call center |
| CN111901486A (en) * | 2020-07-15 | 2020-11-06 | 北京优锐科技有限公司 | Voice call processing method and device and electronic equipment |
| CN113364918A (en) * | 2021-05-28 | 2021-09-07 | 拉卡拉支付股份有限公司 | Call processing method, device, electronic equipment, storage medium and program product |
| CN113364918B (en) * | 2021-05-28 | 2022-11-25 | 拉卡拉支付股份有限公司 | Call processing method, device, electronic equipment, storage medium and program product |
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| Publication number | Publication date |
|---|---|
| WO2017167241A1 (en) | 2017-10-05 |
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