CN100464601C - Bidirectional mobile network element monitoring device based on IVR technology - Google Patents
Bidirectional mobile network element monitoring device based on IVR technology Download PDFInfo
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- CN100464601C CN100464601C CNB2007100093858A CN200710009385A CN100464601C CN 100464601 C CN100464601 C CN 100464601C CN B2007100093858 A CNB2007100093858 A CN B2007100093858A CN 200710009385 A CN200710009385 A CN 200710009385A CN 100464601 C CN100464601 C CN 100464601C
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Abstract
The present invention relates to bidirectional mobile net element monitoring device based on the IVR technology. The present invention is mainly comprised of an IVR server, a mobile exchanger, a mobile network net element equipment monitoring database server and a cell phone terminal; the network maintenance personnel can dial the special service telephone number assigned by the system through a cell phone or a fixed telephone, the mobile exchanger transfer the calling to the IVR server through a 2 M digital trunk circuit, and the IVR server realizes the coupling of the network with the mobile network net element equipment monitoring database server through a local area network, to form a complete bidirectional mobile net element monitoring system. The present invention can realizes the function that the assigned telephone number can be dialed through a cell phone or a fixed telephone, the system can guide the user to consult the required information in an IVR form, and alarm the network maintenance personnel in a sound or short message way.
Description
Technical field:
The present invention relates to a kind ofly, belong to the computer realm of mobile communication based on IVR technology bidirectional mobile network element monitoring device.
Background technology:
Along with the development of telecommunications and the rapid expansion of mobile network's scale, set up reliable network element equipment fault monitoring system, become the preceding topic condition that mobile operator builds the high-quality network.Current, each operator has set up fairly perfect mobile network's network element substantially the failure monitoring system has been set.
But network element equipment fault supervisory control system for present stage, the main problem that exists is that monitoring system only is unidirectional: after promptly fault takes place, the network maintenance staff can only be unidirectional passively from system's receiving alarm note or alarm telephone, and can't be on one's own initiative from system queries mobile network network element device fault.Therefore, after equipment alarm took place, the network maintenance staff can only pass through phone if wonder other relevant alarm or this equipment relevant configured parameter or relevant operational factor, asks network monitoring personnel artificial enquiry and manual telephone system notice; When the query requests number of times more for a long time, bring very big work load then can for the network monitoring personnel.Therefore, the network element equipment fault supervisory control system that necessary construction is two-way, after equipment fault took place, not only system can pass through note, Advise By Wire associated maintenance personnel, and the attendant also can pass through mode and channel active inquiry equipment alarm information efficiently.
At present, mostly operator be by note or WAP mode, allows attendant's access network network element device supervisory control system, by note and WAP inquiry network element device warning information.
Build attendant and network element equipment monitoring system with note or WAP mode, more than two kinds of short message interacting modes all have certain problem.
(1) the note access way exists information to need the problem of importing by mobile phone small keyboard, so not only use inconvenience, and when query requests needed mutual increased frequency, it is more serious that this problem then becomes, and the user is produced conflict and feel; And there is delay problem in short message receiving-transmitting, at crucial moment, often can not in time obtain information needed because of the note time delay;
(2) there is the slow-footed problem of surfing Internet with cell phone in the WAP access way, rule of thumb, adopt WAP access way inquiry network element device warning information, present to warning information from the beginning login system, need 2-5 minute, and, also might cause and to use the WAP access technology because no GPRS network covers in outlying place.
Summary of the invention:
The object of the present invention is to provide a kind of based on IVR technology bidirectional mobile network element monitoring device, it can be after fault takes place, and by mobile network's network element device failure monitoring system the ID number form with note of network of relation network element device is sent to the network maintenance staff.
In order to realize the above purpose, the present invention mainly is made up of ivr server, mobile switch, mobile network's network element device monitoring database server and this several sections of mobile phone terminal; The network maintenance staff obeys telephone number by the spy of mobile phone or the appointment of making call system, mobile switch is succeeded ivr server with this calling by 2M digital junction circuit, ivr server is realized coupling with mobile network's network element device monitoring database server by local area network (LAN), thereby constitutes complete bidirectional mobile network element supervisory control system.
The present invention proposes to adopt the IVR technology to realize the thought of bidirectional monitoring system, after fault takes place, mobile network's network element device failure monitoring system sends to the network maintenance staff with the ID number form with note of network of relation network element device, if the network maintenance staff need understand other dependent failure warning information of this network element device, or the configuration parameter of this network element device and operation parameter, just can pass through mobile phone or the specific telephone number of making call, system will guide the required information of user inquiring user with the IVR form, and alarms the network maintenance staff with the form of voice or note.
Below by accompanying drawing, the technical scheme of this project is described in further detail.
Description of drawings:
Fig. 1 is a system construction drawing of the present invention;
Fig. 2 is a system IVR inquiry workflow diagram of the present invention.
Embodiment:
As shown in Figure 1, listed the system construction drawing of whole device;
The present invention mainly is made up of ivr server, mobile switch, mobile network's network element device monitoring database server and this several sections of mobile phone terminal; The network maintenance staff obeys telephone number by the spy of mobile phone or the appointment of making call system, mobile switch is succeeded ivr server with this calling by 2M digital junction circuit, ivr server is realized coupling with mobile network's network element device monitoring database server by local area network (LAN), thereby constitutes complete bidirectional mobile network element supervisory control system.
The function of ivr server is to realize the control of IVR flow process, text-to-speech (TTS), hardware device (as the Signaling System Number 7 sound card) controlled function.Wherein the Signaling System Number 7 sound card adopts east to advance the Signaling System Number 7 voice plate of company, realizes that hardwired link control, user import functions such as DTMF reception and identification, speech play, voice recording; TTS adopts " Chinese University of Science and Technology's news rumours sound synthesis system " to realize the translation function of Text To Speech;
Mobile switch is responsible for functions such as voice link connection, audio call foundation, connection and dismounting;
Mobile network's network element device monitoring database server then is responsible for preserving network element device fault warning information, network element device is provided with information such as parameter information, network element device operational factor;
CCS7 sound card on the ivr server links to each other with mobile switch by 2M numeral interrupt circuit, and by the coupling of local area network (LAN) realization with mobile network's network element device monitoring database server, thereby constitute complete bidirectional mobile network element supervisory control system.
The workflow of system IVR inquiry has been described as shown in Figure 2:
(1) mobile network attendant is by the particular telephone number of mobile phone or the appointment of making call system;
(2) mobile switch is succeeded ivr server with this calling by 2M digital junction circuit;
(3) the CCS7 sound card on the ivr server produces the incoming call incident, calls api function parsing subscriber phone number in the CCS7 sound card by IVR service procedure Control Software, signs power, and broadcast information inquiry indication sound;
(4) user imports ID number or device name of the mobile network's network element device that will inquire about, and presses # number end;
(5) ivr server is play the indication sound, allow the user select the content that will inquire about, as: 1 for inquiring about this network element device warning information at no distant date, and 2 are this network element current state of inquiry (normal/fault), 3 for this network element of inquiry is provided with parameter information, and 4 for inquiring about the current trip information of this network element etc.;
(7) user imports the content that will inquire about on the button of mobile phone;
(8) ivr server arrives mobile network's network element device monitoring database server query-related information by local area network (LAN), and the information that inquires is converted to voice in the mode of TTS phonetic synthesis, play to the user by the CCS7 sound card, simultaneously, information is sent to the user with way of short messages.
At present, also be carved with English alphabet except being carved with numeral on the numeric keypad of commercially available phone, system can adopt the title of following method fan-in network network element device:
(1) according to element name establishment numeric keyboard of mobile telephone button number, method is to get the Chinese Pin Yin initial of each word, is converted to the corresponding digital keyboard system to each network element device in system; As white sand limit station, its Chinese phonetic alphabet lead-in line is " bsbjz ", and wherein " b " promptly imports 2 on 2 keys, " s " thus on 7 keys, promptly import 7... to transfer the numeric keypad system to be 27259;
(2) during the user inquiring network element, only need the Chinese Pin Yin initial of each word of element name is converted to corresponding digital, can realize according to information such as alarm of name query network element device and operational factors.
It should be noted last that, above embodiment is only unrestricted in order to technical scheme of the present invention to be described, although the present invention is had been described in detail with reference to preferred embodiment, those of ordinary skill in the art is to be understood that, can make amendment or be equal to replacement technical scheme of the present invention, but not break away from the spirit and scope of technical solution of the present invention.
Claims (3)
1. one kind based on IVR technology bidirectional mobile network element monitoring device, it is characterized in that: mainly be made up of interactive voice response ivr server, mobile switch, mobile network's network element device monitoring database server and this several sections of mobile phone terminal; The network maintenance staff obeys telephone number by the spy of mobile phone dialing system appointment, mobile switch is succeeded ivr server with this calling by 2M digital junction circuit, ivr server is realized coupling with mobile network's network element device monitor database by local area network (LAN), thereby constitutes complete bidirectional mobile network element supervisory control system; The function of described ivr server is to realize the control of IVR flow process, text-to-speech, hardware device controlled function; Wherein said hardware device adopts east to advance the Signaling System Number 7 voice plate of company, reception that the realization hardwired link is controlled, the user imports dual tone multi-frequency dtmf and identification, speech play, voice recording function; Text-to-speech TTS adopts Chinese University of Science and Technology's news rumours sound synthesis system to realize the translation function of Text To Speech.
2. as claimed in claim 1 based on IVR technology bidirectional mobile network element monitoring device, it is characterized in that: described mobile switch is responsible for the voice link connection, function is set up, connects and removed to audio call.
3. as claimed in claim 1 based on IVR technology bidirectional mobile network element monitoring device, it is characterized in that: described mobile network's network element device monitoring database server then is responsible for preserving network element device fault warning information, network element device is provided with parameter information, network element device trip information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CNB2007100093858A CN100464601C (en) | 2007-08-22 | 2007-08-22 | Bidirectional mobile network element monitoring device based on IVR technology |
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| CNB2007100093858A CN100464601C (en) | 2007-08-22 | 2007-08-22 | Bidirectional mobile network element monitoring device based on IVR technology |
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| CN101110711A CN101110711A (en) | 2008-01-23 |
| CN100464601C true CN100464601C (en) | 2009-02-25 |
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Families Citing this family (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102196104A (en) * | 2010-03-11 | 2011-09-21 | 中国移动通信集团公司 | Method and system for data and voice fusion in interactive voice response (IVR) system |
| CN101951702A (en) * | 2010-08-19 | 2011-01-19 | 浙江元亨通信技术有限公司 | Method for implementing simplex communication based on mobile phone terminal |
| CN102170559A (en) * | 2011-02-17 | 2011-08-31 | 华为技术有限公司 | Video monitoring method and system based on interactive voice response (IVR) technology |
| CN110012175B (en) * | 2018-07-19 | 2021-05-07 | 贵阳朗玛信息技术股份有限公司 | Device and system for debugging IVR service and application method thereof |
| CN109995952B (en) * | 2019-04-15 | 2020-05-15 | 重庆天蓬网络有限公司 | IVR risk emergency control method and system |
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| EP1280326A1 (en) * | 2001-07-25 | 2003-01-29 | The Sound of Data B.V. | Sending a voicemail message as an email attachment with a voice controlled interface for authentication |
| CN1411263A (en) * | 2002-11-14 | 2003-04-16 | 嘉兴市中科网络有限公司 | Speech information system through internet |
| CN1514602A (en) * | 2002-12-31 | 2004-07-21 | 杭州世导科技有限公司 | Multiside speaking system |
| US20070162553A1 (en) * | 2006-01-10 | 2007-07-12 | Dewing Shane R | Interactive moderated voice chat system |
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