CN102196104A - Method and system for data and voice fusion in interactive voice response (IVR) system - Google Patents
Method and system for data and voice fusion in interactive voice response (IVR) system Download PDFInfo
- Publication number
- CN102196104A CN102196104A CN2010101230483A CN201010123048A CN102196104A CN 102196104 A CN102196104 A CN 102196104A CN 2010101230483 A CN2010101230483 A CN 2010101230483A CN 201010123048 A CN201010123048 A CN 201010123048A CN 102196104 A CN102196104 A CN 102196104A
- Authority
- CN
- China
- Prior art keywords
- terminal
- data
- data message
- application server
- voice
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a method for data and voice fusion in an interactive voice response (IVR) system. The method is used for solving the problems that the quantity of information provided by the conventional IVR platform is limited and the efficiency is low. The method comprises the following steps of: sending the acquired data information corresponding to the input information to a terminal through a data channel according to the input information of the terminal by an application server, acquiring voice information corresponding to the data information, and sending the voice information to the terminal through a voice channel so that the terminal synchronously plays the data information and the voice information. The embodiment of the invention also provides the IVR system. According to the scheme provided by the invention, the application server sends the data information and the voice information to the terminal through the data channel and the voice channel respectively, so that the terminal acquires the information of different types, and the data quantity of the information acquired by the terminal is enlarged; and because the data information and the voice information can be directly supplied to the terminal, the experience of a user is improved, and the utilization efficiency of the IVR system is increased.
Description
Technical field
The present invention relates to networking technology area, relate in particular to a kind of interactive voice response (Interactive VoiceResponse, IVR) method and system that data and voice merge in the system.
Background technology
The IVR platform can carry out the broadcast of corresponding information according to the content of user by voice or button input.The IVR platform can round-the-clockly be user's service, when saving artificial burden, has also effectively saved cost, has improved the quality of information service.
But the IVR platform can only provide voice information services in the prior art, promptly when the IVR platform when the user plays corresponding information, can only play the phonetic matrix of this information.And voice messaging can only provide to the user from the angle of voice, and the amount of information that can provide is limited, thereby has influenced user's experience.Simultaneously, the IVR platform adopts dual-tone multifrequency (Dual-Tone Multi-Frequency, DTMF) man-machine interface of mode, this man-machine interface is discerned based on button, because the cascade menu that exists is more, and the service number of the menu correspondence of different stage does not have unified standard, thus make this man-machine interface can not be directly, simply provide service to the user, efficient is lower.
Summary of the invention
In view of this, the embodiment of the invention provides the method and system that data and voice merge in a kind of IVR system, and is limited in order to solve the amount of information that existing IVR platform provides, the problem that efficient is lower.
The method that data and voice merge in a kind of IVR system that the embodiment of the invention provides comprises:
Application server passes through the call request of voice channel receiving terminal, and obtains the input information of described terminal;
Described application server obtains the data message of described input information correspondence according to described input information, and described data message is sent to described terminal by data channel; And
Described application server obtains the voice messaging corresponding with described data message, and described voice messaging is sent to described terminal by voice channel.
A kind of IVR system that the embodiment of the invention provides comprises:
Application server, be used for call request by the voice channel receiving terminal, and obtain the input information of described terminal, according to described input information, obtain the data message of described information correspondence, and described data message sent to described terminal by data channel, and obtain the voice messaging corresponding with described data message, described voice messaging is sent to described terminal by voice channel;
Terminal, be used for sending call request to application server, and to described application server transmission input information, receive the data message that described application server sends by data channel, receive the voice messaging that described application server sends, described data message of synchronous playing and described voice messaging by voice channel.
The embodiment of the invention provides the method and system that data and voice merge in a kind of IVR system, application server is according to the input information of terminal in this method, the data message of this input information of obtaining is sent to terminal by data channel, obtain the voice messaging of this data message correspondence, this voice messaging is sent to terminal by voice channel, make terminal synchronizes play described data message and described voice messaging.Application server is respectively by data channel and voice channel in embodiments of the present invention, send data message and voice messaging to terminal, make terminal obtain different kinds of information, thereby enlarged the data volume that terminal is obtained information, simultaneously owing to can directly provide data message and voice messaging to terminal, therefore improve user's experience, increase the service efficiency of this IVR system.
Description of drawings
The process that data and voice merge in the IVR system that Fig. 1 provides for the embodiment of the invention;
The detailed process that data and voice merge in the IVR system that Fig. 2 provides for the embodiment of the invention;
Another detailed process that data and voice merge in the IVR system that Fig. 3 provides for the embodiment of the invention;
The structural representation of the IVR system that Fig. 4 provides for the embodiment of the invention.
Embodiment
The embodiment of the invention provides the method and system that data and voice merge in a kind of IVR system, application server is respectively by data channel and voice channel in the present invention, send data message and voice messaging to terminal, make terminal obtain different kinds of information, thereby enlarged the data volume that terminal is obtained information, owing to can directly provide data message and voice messaging, therefore improve user's experience simultaneously, increase the service efficiency of this IVR system to terminal.
Below in conjunction with Figure of description, the embodiment of the invention is elaborated.
The process that data and voice merge in the IVR system that Fig. 1 provides for the embodiment of the invention, this process may further comprise the steps:
S101: application server passes through the call request of voice channel receiving terminal, and obtains the input information of described terminal.
The call request of terminal sends to ivr server by voice channel, ivr server is judged the type of the call request that receives, when the type of judging this call request was the IVR type of data and voice fusion, ivr server sent to described application server with described call request.
In order to distinguish the type of call request, can in this call request, carry different identification informations in embodiments of the present invention, be used for the IVR type of call request and the IVR type of data and voice fusion are distinguished.
Application server obtains the input information of terminal from ivr server, and wherein ivr server can obtain the input information of terminal from data channel or voice channel.
Perhaps, in embodiments of the present invention, terminal sends the access code solicited message by data channel to the data push service device, after the data push service device receives described access code solicited message, to offer terminal by data channel with data and the professional corresponding number information that voice merge, terminal sends call request by voice channel to ivr server according to this number information.
S102: described application server obtains the data message of described input information according to described input information, and described data message is sent to described terminal by data channel.
The data message that application server obtains described input information specifically comprises: application server obtains the data message of described input information correspondence according to the input information of preserving and the corresponding relation of data message from database.
Application server sends to described terminal with described data message by data channel and comprises in embodiments of the present invention: the described data message that described application server will obtain sends to the data push service device, and the data push service device sends to terminal by data channel with described data message.
S103: described application server obtains the voice messaging corresponding with described data message, and described voice messaging is sent to described terminal by voice channel, makes described terminal synchronizes play described data message and described voice messaging.
Described application server obtains the voice messaging corresponding with described data message and comprises: described application server is according to the corresponding relation of the memory address of data message of preserving and voice messaging, from the memory address of the voice messaging of the described data message correspondence obtained, obtain the voice messaging of described data message correspondence.
In the IVR system that the embodiment of the invention provides, comprise ivr server, application server, data push service device.The call request that ivr server sends by the voice channel receiving terminal, the identification information that comprises the type that identifies this call request in this call request, after ivr server receives this call request, judge the type of this call request, when the type of this call request is the IVR type of data and voice fusion, ivr server sends to application server with this call request and carries out subsequent treatment, when ivr server judged that the type of this call request is common IVR type, ivr server directly provided voice messaging to terminal.
After application server receives the call request of terminal, send the menu that is used to select, obtain the input information of terminal to terminal.Wherein application server specifically comprises when obtaining the input information of terminal: application server sends the menu that is used to select by the data push service device to terminal; Terminal is according to described menu, select corresponding menu item information, with the menu item information mapping of selecting is speech input information, described speech input information is sent to described ivr server by voice channel, ivr server sends to described application server with described speech input information, and the described speech input information that described application server will receive is as the input information of the described terminal of obtaining.
Perhaps, application server can also comprise when obtaining the input information of terminal: application server sends the menu that is used to select by the data push service device to terminal; Described terminal is selected corresponding menu item information according to described menu, and the menu item information of selecting is sent to described data push service device by data channel; The data push service device sends to described application server with described menu item information, and the described menu item information that application server will receive is as the input information of the described terminal of obtaining.
After application server gets access to the input information of terminal,, from database, obtain the data message of described input information correspondence according to the input information of preserving and the corresponding relation of data message.Wherein this database can be positioned at this application server, also can be positioned at other device interiors.When this database was positioned at other device interiors, application server mutual by with these other equipment obtained the data message of this input information correspondence.This data message can be expansion identifiable language (Extensible MarkupLanguage, XML) information of form in embodiments of the present invention.
This data message that application server will obtain sends to the data push service device, and the data push service device sends to terminal by data channel with this data message.After application server sends to terminal with this data message, corresponding relation according to the memory address of the data message of the preserving voice messaging corresponding with it, obtain the memory address of the voice messaging of described data message correspondence, obtain the voice messaging of this data message correspondence according to the described memory address of obtaining.This voice messaging can be audio files information etc.
Application server has pushed data message to terminal, and obtained the voice messaging of this data message correspondence, in order to guarantee that terminal can this data message of synchronous playing and voice messaging, can realize by different modes in embodiments of the present invention, specifically comprise:
Described application server receives the response message of described terminal feedback data message pick-up success, and described voice messaging is sent to ivr server, described ivr server by voice channel to the described voice messaging of described terminal plays.
Because terminal has successfully received this data message, when application server receives when receiving successful response message, the voice messaging of this data message correspondence of obtaining is sent to ivr server, ivr server passes through voice channel, when terminal represents this data message, play the voice messaging corresponding, realize the synchronous playing of data message and voice messaging with this data message.
Perhaps, terminal is when this data message of synchronous playing and voice messaging, can also comprise: terminal is according to the data message that obtains, and the reproduction time identification information that comprises in the voice messaging corresponding with this data message, when described reproduction time identification information time corresponding arrives, described terminal synchronizes is play the information of described data message and described voice messaging, and wherein said data message is identical with reproduction time identification information in the described voice messaging.
In embodiments of the present invention, terminal synchronizes plays described data message and described voice messaging can also comprise: terminal is according to the described data message that obtains, and the voice messaging corresponding with described data message, call the described data message of corresponding module parses and represent, call the voice messaging with described data message simultaneously, enter for described voice messaging.Wherein the module that data message is resolved on the terminal can be the browser on the terminal, when perhaps having the ability of data messages such as analyzing XML or extended formatting when terminal itself, the application program that terminal is called in self the corresponding module is resolved this data message.
The detailed implementation process that data and voice merge in the IVR system that Fig. 2 provides for the embodiment of the invention, this process may further comprise the steps:
S201: terminal sends call request by voice channel to ivr server, wherein comprises the type information of described call request in this call request.
The S202:IVR server judges that whether the type of this call request is the IVR type that data and voice merge, when judged result when being, carry out step S203, otherwise, carry out step S211.
The S203:IVR server sends to application server with described call request, after application server receives this call request, sends the menu that is used to select to terminal by the data push service device.
Wherein the data push service device sends the menu that this is used to select by data channel to terminal.
S204: terminal receives the menu that application server sends, and selects corresponding menu item information, and the menu item information of selecting is sent to the data push service device by data channel.
S205: the data push service device obtains this menu item information, and this menu item information is sent to application server, and this menu item information that application server will receive is as the input information of this terminal.
S206: application server is according to the input information of terminal, and the input information of preserving and the corresponding relation of data message, obtains the data message of this data message correspondence from database.
S207: application server sends to the data push service device with this data message, makes the data push service device by data channel this data message be sent to terminal.
S208: application server is according to the corresponding relation of the memory address of the data message of the preserving voice messaging corresponding with it, obtain the memory address of the voice messaging of this data message correspondence, and obtain the voice messaging of described data message correspondence according to described memory address.
S209:IVR server receiving terminal receives success response information by the data message that data channel sends, and should receive success response information and send to application server.
S210: the voice messaging of this data message correspondence that application server will obtain sends to ivr server, make ivr server by voice channel when terminal represents this data message, play this voice messaging.
The S211:IVR server provides voice messaging to terminal.
In the foregoing description, feed back the input information of menu item information to ivr server by data channel with terminal, and when guaranteeing that data message that end side receives and voice messaging are synchronous, the successful response message of data message reception that receives terminal with application server is that example describes, in above-mentioned implementation process, when terminal is fed back input information by data message to ivr server, and by in data message and in the voice messaging, comprising the mode of reproduction time identification information, and terminal is by corresponding module resolution data information, play the execution mode of voice messaging, similar with said process, here just do not give unnecessary details one by one.
When terminal by data channel after the data push service device sends the access code solicited message, after the data push service device receives this access code solicited message, because the access code solicited message sends by data channel, the data push service device is judged the business that described terminal needs request msg and voice to merge, the data push service device will be corresponding with the voice fused business with data number information, return described terminal by data channel, described terminal is according to described number information, send call request by data channel to ivr server, process with step S201～S211 is identical afterwards, does not here just give unnecessary details one by one.
Describe with a specific embodiment below, the process that data and voice merge in the IVR system that Fig. 3 provides for the embodiment of the invention, this process may further comprise the steps:
S301: terminal sends to ivr server with call request by voice channel by dialing the special service number.
The S302:IVR server judges that whether the type of this call request is the IVR type that data and voice merge, when judged result when being, carry out step S303, otherwise, carry out step S312.
The S303:IVR server sends to application server with this call request, and the menu that application server will be used to select sends to the data push service device.
S304: the menu that the data push service device will be used to select sends to terminal by data channel.
S305: described terminal is selected corresponding menu item information according to described menu, and for example this menu item information is the information of carrying out the air ticket customization, and the menu item information of selecting is sent to the data push service device by data channel.
S306: the data push service device sends to application server with menu item information, as the input information of terminal.
S307: application server obtains the data message of this input information correspondence according to the input information of preserving and the corresponding relation of data message in database, promptly obtain the Flight Information of each airline.This data message that application server will obtain sends to the data push service device, wherein comprises the reproduction time identification information in this data message.
S308: the data push service device sends to terminal with this data message by data channel.
S309: application server is according to the corresponding relation of the memory address of the data message voice messaging corresponding with this data message, obtain the memory address of the voice messaging of this data message correspondence, obtain corresponding voice messaging according to this memory address, application server sends to ivr server with this voice messaging, wherein comprise the reproduction time identification information in this voice messaging, and data message is identical with reproduction time identification information in the described voice messaging.
The S310:IVR server sends to terminal by voice channel with this voice messaging.
S311: the data message that terminal is obtained according to described terminal basis, and the reproduction time identification information that comprises in the voice messaging corresponding with this data message, when described reproduction time identification information time corresponding arrived, described terminal synchronizes was play the information of described data message and described voice messaging.
The S312:IVR server sends voice messaging to terminal.
Application server in the embodiment of the invention in the IVR system is by data channel and voice channel, send data message and voice messaging to terminal, make terminal obtain different kinds of information, thereby enlarged the data volume that terminal is obtained information, simultaneously owing to can directly provide data message and voice messaging to terminal, therefore improve user's experience, increase the service efficiency of this IVR system.
The structural representation of the IVR system that Fig. 4 provides for the embodiment of the invention, this system comprises:
Application server 41, be used for call request by the voice channel receiving terminal, and obtain the input information of described terminal, according to described input information, obtain the data message of described information correspondence, and described data message sent to described terminal by data channel, and obtain the voice messaging corresponding with described data message, described voice messaging is sent to described terminal by voice channel;
Terminal 42, be used for sending call request to application server, and to described application server transmission input information, receive the data message that described application server sends by data channel, receive the voice messaging that described application server sends, described data message of synchronous playing and described voice messaging by voice channel.
In the described system,
Described application server 41 also is used for, and according to the input information of preserving and the corresponding relation of data message, obtains the data message of described input information correspondence from database.
In the described system,
Described application server 41 also is used for, corresponding relation according to the memory address of data message of preserving and voice messaging, obtain the memory address of the voice messaging of described data message correspondence,, obtain the voice messaging of described data message correspondence according to described memory address.
In the described system,
Described terminal 42 also is used for, according to the data message that obtains, and the reproduction time identification information that comprises in the voice messaging corresponding with this data message, when described reproduction time identification information time corresponding arrives, described terminal synchronizes is play described data message and described voice messaging, and wherein said data message is identical with reproduction time identification information in the described voice messaging.
In the described system,
Described terminal 42 also is used for, according to the described data message that obtains, and the voice messaging corresponding, call corresponding module and resolve described data message and represent with described data message, call the voice messaging corresponding simultaneously, enter for described voice messaging with described data message.
Described system also comprises:
Ivr server 43 is used for receiving the call request that described terminal 42 sends by voice channel, and described call request is sent to described application server 41.
In the described system,
Described ivr server 43 also is used for, and judges the type of described call request, when the type of determining described call request is the IVR type of data and voice fusion, described call request is sent to described application server 41.
In the described system,
Described application server 41 also is used for, and receives the response message of described terminal feedback data message pick-up success, and described voice messaging is sent to ivr server;
Ivr server 43 also is used for, by voice channel to the described voice messaging of terminal plays.
Described system also comprises:
Data push service device 44, be used to receive the choice menus that application server 41 sends, and described choice menus sent to described terminal 42, receive the menu item information that described terminal 42 is selected by data channel, described menu item information is sent to described application server 41, the input information of the described terminal of obtaining as described application server 41 42.
In the described system,
Described terminal 42 also is used for, send the access code solicited message by data channel to the data push service device, and receive the number information that described data push service device sends, send call request by voice channel to ivr server 43 according to described number information;
Described data push service device 44 also is used for, and receives the access code solicited message that described terminal sends, and data are returned terminal 42 with the professional corresponding number information that voice merge.
In the described system,
Described data push service device 44 also is used for, and receives described application server 41 and sends choice menus, and described choice menus is sent to described terminal 42;
Described ivr server 43 also is used for, and receives the speech input information that described terminal 42 sends by voice channel, and described speech input information is sent to described application server 41, the input information of the described terminal of obtaining as described application server 41 42.
In the described system,
Described data push service device 44 also is used for, and receives the described data message that described application server 41 sends, and described data message is sent to described terminal 42 by data channel.
The embodiment of the invention provides the method and system that data and voice merge in a kind of IVR system, application server is according to the input information of terminal in this method, the data message of this input information of obtaining is sent to terminal by data channel, obtain the voice messaging of this data message correspondence, this voice messaging is sent to terminal by voice channel, make terminal synchronizes play described data message and described voice messaging.Application server is respectively by data channel and voice channel in embodiments of the present invention, send data message and voice messaging to terminal, make terminal obtain different kinds of information, thereby enlarged the data volume that terminal is obtained information, simultaneously owing to can directly provide data message and voice messaging to terminal, therefore improve user's experience, increase the service efficiency of this IVR system.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (24)
1. the method that data and voice merge in the interactive voice response IVR system is characterized in that, comprising:
Application server passes through the call request of voice channel receiving terminal, and obtains the input information of described terminal;
Described application server obtains the data message of described input information correspondence according to described input information, and described data message is sent to described terminal by data channel; And
Described application server obtains the voice messaging corresponding with described data message, and described voice messaging is sent to described terminal by voice channel.
2. the method for claim 1 is characterized in that, described application server comprises by the call request of voice channel receiving terminal:
Ivr server receives the call request that described terminal sends by voice channel;
Described ivr server sends to described application server with described call request.
3. method as claimed in claim 2 is characterized in that, ivr server comprises by the call request that voice channel receives described terminal transmission:
Described terminal sends the access code solicited message by data channel to the data push service device;
Described data push service device will send to described terminal with data and the professional corresponding number information that voice merge according to described access code solicited message;
Described terminal sends call request by voice channel to ivr server according to described number information.
4. method as claimed in claim 2 is characterized in that, described ivr server sends to described application server with described call request and comprises:
Described ivr server is judged the type of described call request;
When the type of judging described call request was the IVR type of data and voice fusion, described ivr server sent to described application server with described call request.
5. the method for claim 1 is characterized in that, the input information that obtains described terminal comprises:
Described application server sends the menu that is used to select by the data push service device to terminal;
Described terminal is selected corresponding menu item information according to described menu, is speech input information with the described menu item information mapping of selecting, and described speech input information is sent to described ivr server by voice channel;
Described ivr server sends to described application server with described speech input information, and the described speech input information that described application server will receive is as the input information of the described terminal of obtaining.
6. the method for claim 1 is characterized in that, the input information that obtains described terminal comprises:
Described application server sends the menu that is used to select by the data push service device to terminal;
Described terminal is selected corresponding menu item information according to described menu, and the described menu item information of selecting is sent to described data push service device by data channel;
Described data push service device sends to described application server with described menu item information, and the described menu item information that application server will receive is as the input information of the described terminal of obtaining.
7. the method for claim 1 is characterized in that, the data message that obtains described input information correspondence comprises:
Described application server obtains the data message of described input information correspondence according to the input information of preserving and the corresponding relation of data message from database.
8. the method for claim 1 is characterized in that, described data message is sent to described terminal by data channel comprise:
The described data message that described application server will obtain sends to the data push service device;
Described data push service device sends to terminal by data channel with described data message.
9. the method for claim 1 is characterized in that, described application server obtains the voice messaging corresponding with described data message and comprises:
Described application server obtains the memory address of the voice messaging of described data message correspondence according to the corresponding relation of the memory address of data message of preserving and voice messaging;
Described application server obtains the voice messaging of described data message correspondence according to described memory address.
10. the method for claim 1 is characterized in that, described voice messaging is sent to described terminal by voice channel comprise:
Described application server receives the response message of described terminal feedback data message pick-up success, and described voice messaging is sent to ivr server;
Described ivr server by voice channel to the described voice messaging of described terminal plays.
11. the method for claim 1 is characterized in that, after described application server sent to described terminal with described voice messaging by voice channel, described method further comprised:
Described terminal is according to the data message that obtains, and the reproduction time identification information that comprises in the voice messaging corresponding with this data message, when described reproduction time identification information time corresponding arrives, described terminal synchronizes is play described data message and described voice messaging, and wherein said data message is identical with reproduction time identification information in the described voice messaging.
12. the method for claim 1 is characterized in that, after described application server sent to described terminal with described voice messaging by voice channel, described method further comprised:
Described terminal is according to the described data message that obtains, and the voice messaging corresponding with described data message, calls corresponding module and resolves described data message and represent, and calls the voice messaging corresponding with described data message simultaneously, enters for described voice messaging.
13. an interactive voice response IVR system is characterized in that described system comprises:
Application server, be used for call request by the voice channel receiving terminal, and obtain the input information of described terminal, according to described input information, obtain the data message of described information correspondence, and described data message sent to described terminal by data channel, and obtain the voice messaging corresponding with described data message, described voice messaging is sent to described terminal by voice channel;
Terminal, be used for sending call request to application server, and to described application server transmission input information, receive the data message that described application server sends by data channel, receive the voice messaging that described application server sends, described data message of synchronous playing and described voice messaging by voice channel.
14. system as claimed in claim 13 is characterized in that, described application server also is used for, and according to the input information of preserving and the corresponding relation of data message, obtains the data message of described input information correspondence from database.
15. system as claimed in claim 13, it is characterized in that, described application server also is used for, corresponding relation according to the memory address of data message of preserving and voice messaging, obtain the memory address of the voice messaging of described data message correspondence, according to described memory address, obtain the voice messaging of described data message correspondence.
16. system as claimed in claim 13, it is characterized in that, described terminal also is used for, according to the data message that obtains, and the reproduction time identification information that comprises in the voice messaging corresponding with this data message, when described reproduction time identification information time corresponding arrived, described terminal synchronizes was play described data message and described voice messaging, and wherein said data message is identical with reproduction time identification information in the described voice messaging.
17. system as claimed in claim 13, it is characterized in that, described terminal also is used for, according to the described data message that obtains, and the voice messaging corresponding with described data message, call corresponding module and resolve described data message and represent, call the voice messaging corresponding simultaneously, enter for described voice messaging with described data message.
18. system as claimed in claim 13 is characterized in that, described system also comprises:
Ivr server is used for receiving the call request that described terminal sends by voice channel, and described call request is sent to described application server.
19. system as claimed in claim 18, it is characterized in that described ivr server also is used for, judge the type of described call request, when the type of determining described call request is the IVR type of data and voice fusion, described call request is sent to described application server.
20. system as claimed in claim 18 is characterized in that,
Described application server also is used for, and receives the response message of described terminal feedback data message pick-up success, and described voice messaging is sent to ivr server;
Ivr server also is used for, by voice channel to the described voice messaging of terminal plays.
21. system as claimed in claim 18 is characterized in that, described system also comprises:
The data push service device, be used to receive the choice menus that application server sends, and described choice menus sent to described terminal, receive the menu item information that described terminal is selected by data channel, described menu item information is sent to described application server, the input information of the described terminal of obtaining as described application server.
22. system as claimed in claim 21, it is characterized in that, described terminal also is used for, send the access code solicited message by data channel to the data push service device, and receive the number information that described data push service device sends, send call request by voice channel to ivr server according to described number information;
Described data push service device also is used for, and receives the access code solicited message that described terminal sends, and data are returned terminal with the professional corresponding number information that voice merge.
23. system as claimed in claim 21 is characterized in that, described data push service device also is used for, and receives described application server and sends choice menus, and described choice menus is sent to described terminal;
Described ivr server also is used for, and receives the speech input information that described terminal sends by voice channel, and described speech input information is sent to described application server, the input information of the described terminal of obtaining as described application server.
24. system as claimed in claim 21 is characterized in that, described data push service device also is used for, and receives the described data message that described application server sends, and described data message is sent to described terminal by data channel.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010101230483A CN102196104A (en) | 2010-03-11 | 2010-03-11 | Method and system for data and voice fusion in interactive voice response (IVR) system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010101230483A CN102196104A (en) | 2010-03-11 | 2010-03-11 | Method and system for data and voice fusion in interactive voice response (IVR) system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102196104A true CN102196104A (en) | 2011-09-21 |
Family
ID=44603457
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2010101230483A Pending CN102196104A (en) | 2010-03-11 | 2010-03-11 | Method and system for data and voice fusion in interactive voice response (IVR) system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102196104A (en) |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103118206A (en) * | 2013-01-25 | 2013-05-22 | 西安电子科技大学 | System and method for displaying menus based on network generated interactive voice response information |
| CN104980596A (en) * | 2014-04-09 | 2015-10-14 | 中兴通讯股份有限公司 | Method and device capable of triggering calling and content in parallel, and terminal |
| WO2016011742A1 (en) * | 2014-07-21 | 2016-01-28 | 小米科技有限责任公司 | Call method, apparatus and system |
| CN105610882A (en) * | 2014-11-20 | 2016-05-25 | 中兴通讯股份有限公司 | Method, device and system for synchronizing call and content |
| CN105827877A (en) * | 2015-01-06 | 2016-08-03 | 中国移动通信集团上海有限公司 | IVR (Interactive Voice Response) platform based service processing method and IVR platform |
| US9420440B2 (en) | 2014-07-21 | 2016-08-16 | Xiaomi Inc. | Calling methods and devices |
| CN111526252A (en) * | 2020-04-30 | 2020-08-11 | 中卓信（北京）科技有限公司 | Data interaction method, data interaction device and electronic equipment |
| CN112468663A (en) * | 2020-11-13 | 2021-03-09 | 深圳市凯而康智能科技有限公司 | Method, device and system for confirming safety of family elder and readable storage medium |
| WO2022147696A1 (en) * | 2021-01-06 | 2022-07-14 | 华为技术有限公司 | Call processing method, call processing apparatus and related device |
| WO2023088011A1 (en) * | 2021-11-16 | 2023-05-25 | 中兴通讯股份有限公司 | Method and apparatus for transmitting interaction information, and storage medium and electronic apparatus |
| WO2023124618A1 (en) * | 2021-12-28 | 2023-07-06 | 中兴通讯股份有限公司 | Service management method, apparatus and system, and electronic device and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040121814A1 (en) * | 2002-12-20 | 2004-06-24 | International Business Machines Corporation | Navigation of interactive voice response application using a wireless communications device graphical user interface |
| CN101110711A (en) * | 2007-08-22 | 2008-01-23 | 中国移动通信集团福建有限公司 | Bidirectional mobile network element monitoring device based on IVR technology |
| CN101170601A (en) * | 2006-10-24 | 2008-04-30 | 国际商业机器公司 | Method and device for communication between user device and IVR system |
-
2010
- 2010-03-11 CN CN2010101230483A patent/CN102196104A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040121814A1 (en) * | 2002-12-20 | 2004-06-24 | International Business Machines Corporation | Navigation of interactive voice response application using a wireless communications device graphical user interface |
| CN101170601A (en) * | 2006-10-24 | 2008-04-30 | 国际商业机器公司 | Method and device for communication between user device and IVR system |
| CN101110711A (en) * | 2007-08-22 | 2008-01-23 | 中国移动通信集团福建有限公司 | Bidirectional mobile network element monitoring device based on IVR technology |
Cited By (16)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103118206B (en) * | 2013-01-25 | 2015-10-28 | 西安电子科技大学 | The system and method for generation interactive voice response information displaying menu Network Based |
| CN103118206A (en) * | 2013-01-25 | 2013-05-22 | 西安电子科技大学 | System and method for displaying menus based on network generated interactive voice response information |
| CN104980596A (en) * | 2014-04-09 | 2015-10-14 | 中兴通讯股份有限公司 | Method and device capable of triggering calling and content in parallel, and terminal |
| US9420440B2 (en) | 2014-07-21 | 2016-08-16 | Xiaomi Inc. | Calling methods and devices |
| WO2016011742A1 (en) * | 2014-07-21 | 2016-01-28 | 小米科技有限责任公司 | Call method, apparatus and system |
| US9794415B2 (en) | 2014-07-21 | 2017-10-17 | Xiaomi Inc. | Calling methods and devices |
| CN105610882A (en) * | 2014-11-20 | 2016-05-25 | 中兴通讯股份有限公司 | Method, device and system for synchronizing call and content |
| WO2016078451A1 (en) * | 2014-11-20 | 2016-05-26 | 中兴通讯股份有限公司 | Method, apparatus and system for synchronizing call and content |
| US10652395B2 (en) | 2014-11-20 | 2020-05-12 | Xi'an Zhongxing New Software Co., Ltd | Methods, apparatuses and system for synchronizing call media and content |
| CN105827877A (en) * | 2015-01-06 | 2016-08-03 | 中国移动通信集团上海有限公司 | IVR (Interactive Voice Response) platform based service processing method and IVR platform |
| CN111526252A (en) * | 2020-04-30 | 2020-08-11 | 中卓信（北京）科技有限公司 | Data interaction method, data interaction device and electronic equipment |
| CN111526252B (en) * | 2020-04-30 | 2022-02-11 | 中卓信（北京）科技有限公司 | Data interaction method, data interaction device and electronic equipment |
| CN112468663A (en) * | 2020-11-13 | 2021-03-09 | 深圳市凯而康智能科技有限公司 | Method, device and system for confirming safety of family elder and readable storage medium |
| WO2022147696A1 (en) * | 2021-01-06 | 2022-07-14 | 华为技术有限公司 | Call processing method, call processing apparatus and related device |
| WO2023088011A1 (en) * | 2021-11-16 | 2023-05-25 | 中兴通讯股份有限公司 | Method and apparatus for transmitting interaction information, and storage medium and electronic apparatus |
| WO2023124618A1 (en) * | 2021-12-28 | 2023-07-06 | 中兴通讯股份有限公司 | Service management method, apparatus and system, and electronic device and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102196104A (en) | Method and system for data and voice fusion in interactive voice response (IVR) system | |
| CN100534228C (en) | System and method for providing multimedia messaging service (MMS) ringing images on mobile calls | |
| CN100461885C (en) | System and method for sending short text messages in mobile communication systems | |
| CN101951577B (en) | Short message processing method and device thereof | |
| CN101199128A (en) | Method and mobile communication terminal for providing function of integration management of short message service | |
| CN104754536A (en) | Method and system for realizing communication between different languages | |
| CN101170727A (en) | A method and system for interactive voice response and text synchronized push | |
| CN104854852A (en) | Method and devices for language determination for voice to text transcription of phone calls | |
| CN105827877A (en) | IVR (Interactive Voice Response) platform based service processing method and IVR platform | |
| CN116527122B (en) | Beidou short message/telephone voice interconnection service system, method and equipment | |
| CN105407202A (en) | Method and terminal for remote query of contact information | |
| CN102307266B (en) | Telephone voice value-added system and communication method thereof | |
| CN101594583B (en) | Multimedia message processing method, equipment and system | |
| KR100881657B1 (en) | System for providing widzet type idle-screen | |
| CN100563359C (en) | A kind of method and system and equipment of realizing business | |
| WO2002019672A2 (en) | Voice response unit, control method thereof and telephone communication system | |
| CN101072182B (en) | Network content update synchronizing method, device and system | |
| CN100369512C (en) | Terminal and system of voice message service and its realizing method | |
| KR101790896B1 (en) | Apparatus for message processing and control method thereof | |
| US20050182738A1 (en) | Message handling device and method for telecommunication terminal and telecommunication terminal provided with such a device | |
| CN104579907A (en) | Fusion method and device for VMS and instant message system | |
| CN101437207B (en) | System and method for implementing calling name card business | |
| KR100528281B1 (en) | Method and device for providing call transfer service among multimedia | |
| CN102546968B (en) | Method for realizing automatic call back of multimedia mailbox, server, terminal and system | |
| CN102740255B (en) | A kind of construction method of note and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20110921 |