CH709062A1 - System and method set oœvre computer to link buyers and sellers of products or services. - Google Patents

Abstract

A computer implemented system and method for real-time linking a buyer (1) and a seller (2) of a product or service (36), including a product database or services (36) offered for sale or purchase The computer-implemented system further includes an Internet access through which a prospective buyer (1) / seller (2) may make a request / offer for a product or service (36) he wants to buy / sell. A classification engine (7) includes a set of criteria for defining a product or service (36) to be sold / purchased, which criteria may be selected by a seller (2) to define a product or service (36) for sale and be selected by a buyer (1) to define a product or service (36) that he wishes to purchase. A mapping module is arranged to provide each potential buyer (1) with information about the seller's products or services (36) given from said database in correspondence with the criteria of the potential buyer or, in case of non-correspondence, information on other products or services. An instantaneous dialogue module (100) is integrated into the computer-implemented system to establish a real-time communication between a buyer (1) of products or services and a seller (2) of products or services selected to communicate instant messaging, audio call and / or instant videodialogue.

Description

BACKGROUND OF THE INVENTION

FIELD OF THE INVENTION

The present invention relates generally to a computer implemented system and method for connecting a buyer and a seller of a product or service in real time.

DESCRIPTION OF THE RELATED ART

[0002] Systems or methods for connecting a buyer and a seller to enable them to collaborate are already known.

[0003] US 20 120 029 992 discloses a system and method for allowing buyers and sellers to collaborate within their communities of interest and other social networks to determine similar bulk purchasing interests, reads can negotiate the best group price and the best conditions in order to achieve optimal business conditions and conclude (the best possible collective bargain (for buyers wishing to commit once the price and the conditions of the case presented). ) in a manner analogous to how group buying deals are traded in the real world.

[0004] US 20 030 004 859 discloses a secure computer-based method and system for anonymously and confidentially matching indications of interest from potential groups of buyers and sellers.

[0005] The aforementioned US 20 120 039 992 and US20030004859 both have the same objective, namely bundling, and expose a system and method for allowing a group of buyers and sellers to collaborate within their organization. communities of interest and other social networks to determine similar buying interests, negotiate the best group price and the best conditions in order to achieve optimal business conditions and to conclude the best possible collective deal in real time.

US 20 130 006 805 discloses a business / e-commerce system ("System") serving as an intermediary in the sale of goods and / or services between vendors (s) and individual consumers being members / elements of a community group ("Organization") In addition, the System enables the training, identification, aggregation and registration of such organizations, to help its consumers / components achieve cost savings. through collective buying opportunities and, as an option, having an opportunity to commit to donating to the organization at least part of the cost savings achieved through such purchases for the purpose of transferring them to charitable funds In addition, the System provides interested sellers with a retail platform for specified periods of time to reach specific consumer groups that Organizations defined by demographics, socio-economic factors, geographical location and known purchasing preferences, and sales to them. Once again, the exposed system is oriented for groups of buyers.

SUMMARY OF THE INVENTION

The invention provides an easy and secure way to buy or sell a product or service on the Internet, with the ability to instantly contact the buyer or seller.

[0008] The majority of online consumers begin their purchases at the level of the search systems. But it takes a lot of time to browse through various websites before finally finding the desired product and making a choice. Alternatively, there are classified ad websites, but the problem they have is that a large number of ads are either expired or simply fake or provide incorrect information. As a result, the level of trust in the seller is often very low. A more effective channel for searching for products on the web is offered by purchase aggregators This is the most suitable way to get all the information to one place. But again, it takes a long time to review the information.

The computer-implemented system of the present invention provides a solution that greatly simplifies consumer shopping in everyday life.

At the same time, a large number of merchants are looking for ways to sell their products and services online optimally and at the best price The realization of their own online store and their online promotion requires a significant investment without mention the fees to register on the lists of aggregators and purchase catalogs. The computer-implemented system of the present invention provides an efficient way for small businesses to set up an online sales channel.

The computer-implemented system of the present invention allows online consumers to create requests for the products / services they wish to purchase. This computer-implemented system instantly sends requests to all merchants who can provide the requested products or services.

The request must contain the geographic location, the product category and additional parameters to serve as a filter to target the demand at the merchant level. Once the request is received by the merchant, he can respond to it and enter into direct contact with the potential buyer using an integrated internal communication platform allowing the user to communicate in different ways: instant dialogue, calls audio, video calls. The audio call and video call features of the communication platform allow both parties to discuss the details of a case.

According to the present invention, a system implemented by computer connects a buyer and a seller of a product or service in real time. The computer implemented system includes:

In a preferred embodiment, the computer-implemented system according to the invention comprises a mapping module comprising a first search engine for searching said database of products or services and said classification engine and a second search engine for searching external databases in case of non-correspondence with the first search engine.

The computer-implemented system according to the present invention may further include a search pursuit engine adapted to continue search in the place of said first and second search engine until a match is found.

In a preferred embodiment, the computer-implemented system further comprises a location-based processor designed to locate sellers and buyers with a selectable location and / or on a selected territory and / or at a given distance. relative to each other.

The computer-implemented system may further include request entries from vendors, said requests including the criteria provided by the vendors, an aggregator for aggregating a plurality of such requests, and a natural language processor for processing said plurality of natural language requests and to translate and reformat the data according to an internal protocol.

The computer implemented system according to the present invention further comprises a router generating targeted offers from said processor, said targeted offers being based on the criteria of the buyer.

The computer-implemented system of the present invention may include system components for connecting buyers with sellers, namely:

In a preferred embodiment, the computer-implemented system of the present invention includes a job server that integrates the external data through the target indexing robots and collects the responses.

In one embodiment, the computer implemented system according to the present invention comprises;

The computer-implemented system according to the present invention allows interested users, buyers or sellers to receive requests from other users, in real time, and to establish online communication between the buyer and the user. seller. To receive requests, the user must specify in the computer-implemented system which product or service interests him / her and must stay connected. The system implemented by computer according to the invention operates on the principle of sending requests to all users who subscribe to these requests on the basis of their interests, as well as the provision of a return on the request and establish with other users an online correspondence, an audio or video call connection. The user can create a request or subscription for any paid or free goods and services for other users.

The information stored in the form of a request must contain a specific need to find subscribers and correspond to the final items of a catalog of criteria. A subscription can contain any nesting level directories in the criteria, thus defining general or specific topics for receiving requests. The request is sent to all concerned subscribers as soon as it is created.

Another aspect of the invention is a computer implemented method for connecting a buyer and a seller of a product or service in real time, the computer implemented method comprising:

[0025] The user creates a request to buy or sell goods or services corresponding to specific needs. The request may contain the brand, model, size, color and price of the items sought. The request is sent only to interested users and having filled in the additional parameters indicating the category concerned by this request, specifying its location, defining the desired category, purchase / sale / rental and optional additional filters.

The request is sent to all users subscribers to requests for data, taking into account their interests and regional preferences.

User search queries are processed with algorithms extracting the meaning of the request and identifying the object requested by the user. The system implemented by computer according to the invention therefore literally includes what the user wants and offers the most suitable offers, without overburdening the user with information tannes.

[0028] Experts can give advice on goods and services. Their real-time recommendations help make the right choice and buy the right merchandise.

In a preferred embodiment of the method, a company creates a subscription to its service in an ecosystem of complex processing of businesses. Consumers create an application to acquire services and an expert operates in the service segment and assists consumers in making decisions and defining a complex business processing ecosystem chart to develop service delivery mechanisms and applications.

The computer-implemented method according to the present invention may comprise hybrid events processed in the sphere of services and ecommerce and requires an entry in the client search engine defining the context of requests and performs a search for all the corresponding users. A client search engine transmits the context search results to a multiplexer performing a targeted mailing to all found users.

In another aspect of the computer implemented method of the present invention, the purchase requisition processing process within the system is as follows:

The computer-implemented system and method provides an easy-to-use API for adding functionality to third-party services and web sites such as social networks, media websites, blogs, shops. online, etc. After integration, any social resource can obtain an additional monetization channel using the opportunities of the computer-implemented system of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS

The invention will be more clearly understood from the following description of a preferred embodiment given by way of example only, with reference to the attached schematic drawing, in which: <tb> fig. 1 <SEP> is a flowchart illustrating the functional architecture of the computer implemented system; <tb> fig. 2 <SEP> is a diagram of the mechanisms of the service; <tb> fig. 3 <SEP> is a flow chart of an automated search service module; <tb> fig. 4 <SEP> is a flowchart of an integration server; <tb> fig. 5 <SEP> is a distribution graph of social businesses; <tb> fig. 6 <SEP> is a diagram illustrating the steps to target an offer from a seller to a buyer; <tb> fig. 7 <SEP> is a diagram illustrating a simple business process; <tb> fig. 8 <SEP> is a request processing flowchart; <tb> figs. 9 to 11 <SEP> illustrate a business transaction process; and <tb> figs. 12 and 13 <SEP> illustrate a diagram representing the data of the central signal.

DETAILED DESCRIPTION

The present invention relates to a computer-implemented system for connecting in real time a buyer 1 and a seller 2 of a product or service 36. The computer-implemented system includes a storage site of data 11 which is a skill base including products or services 36 offered for sale or purchase. The computer implemented system includes an Internet access whereby a potential buyer 1 or seller 2 can formulate a request / offer for a product or service that he wishes to buy / sell. A classification engine 7 includes a set of criteria for defining a product or service 36 to sell / buy. The classification engine 7 performs specific algorithms designed to recognize all products and services in e-commerce segments and services that the end user might need. Algorithms are based on unstructured text processing. The aforementioned criteria may be selected by a seller 2 to define a product or service 23 for sale and may be selected by a buyer 1 to define a product or service 36 that he wishes to purchase. A mapping module is arranged to provide each potential buyer 1 with information on the seller's given products or services 36 from the data archiving site 11 that matches the criteria of the potential buyer. non-correspondence, information may be provided on other products or services 36. An instantaneous dialogue module 100 is integrated into the computer-implemented system to establish real-time communication between a buyer 1 of products or services 26 and a selected vendor 2 of products or services 26 for instant messaging, instant audio and / or videodialogue communication.

FIG. 1 illustrates an interaction of external services. A seller 2, which may be an individual or a merchant, creates a subscription within the computer-implemented system via the integration tool module 8, The seller 2 fills the categories corresponding to a common type of data in the computer-implemented system via a classification engine 7. Once the subscriptions 31 on the HTTP server 4, the request is sent to the central services 5, 6, 9 for processing, namely the business processing engine 5, Business Distribution Chart 6 and Routing Rule Engine 9.

FIG. 2 illustrates a global display of the system components implemented in the service, in order to connect the buyers 1A, 1B, 1C with the sellers 2A, 2B, 2C, namely:

As illustrated in FIG. 7, end-user creates demand 70. Entrepreneurs and firms are able to make suggestions in relation to demand 70. If a company has a current offer, the buyer can accept offer 74 and make a purchase. If a company does not have a current offer, it is possible to make a pop-up advertising offer 72. In this case, the end-user receives an advertisement 72 adapted to the products concerned. In the context of the system, advertising can become a proposition. If necessary, the end user can obtain additional information on the product or service requested by instantaneous dialogue or video thanks to the instantaneous dialogue module. Advertising tools are context-based and market-oriented.

As shown in FIG. 4, the external integration module 21 organizes the technical processes to obtain the data from external sources 22 (SaaS, CMS, social / media network). The data received from the external sources 22 are stored in the integration server 21. The integration server 21 works in coordination with the NLP server 15 which analyzes the natural language, translates / reformats the data in accordance with the internal protocol. On the basis of the internal protocol, the integration server 21 defines a target segment corresponding to the data analyzed in the previous step and sends this information to the main server through the central API 16. The main server connects the subscriptions to all the servers. Targeted categories of external sources 22.

As illustrated in FIG. 12, the integration heart 33 sends a signal to the adapter 35 to recover the data. The integration core 33 normalizes the external data and converts it into an internal protocol. On the basis of an internal protocol, the central server 34 creates subscriptions within the system that are sent back to the integration heart 33.

The external semi-structured data is sent to the adapter 35 which transforms them for the internal protocol. As shown in fig. 13, the displayed data is transferred to the normalizer 38 for processing. The integration core 33 normalizes the external data in internal protocol. The normalizer 38 defines the essence of the external data. Mapper 24 maps standard data to assets 36 and categories 37 and sends a signal to integration core 33 to form the main service tasks. The integration core 33 transfers the data to the main service (i.e. to the main server and / or central server) to create subscriptions.

When a consumer, buyer 1 or seller 2, creates a request 30, it is automatically sent to the search server (FIG 3). The search server selects a free contractor who is a free indexing robot looking for information in a defined context and provides it with the context of the job. The job server 18 integrates the external data through the target indexing robots 20 and collects the responses. Another function of the job server is the distribution of the load between the indexing robots. All responses to the request are collected in automatic mode and transmitted to the system. The system transforms the answers found into response applications. The end user receives additional responses (external searches) through the notification server 19 to the current request launched in the network.

The request processing flow in which the user 1 receives a purchase request is as follows. The first step is to check if there are no target sellers 2 online. If there is, an offer 26 (Fig. 6) can be sent to the seller 2. The communication processes can be defined between the buyer 1 and the seller 2 through the instant dialogue module 100 until payment of the product or service 36. Where applicable, the computer-implemented system initiates an external search to find the requested product or service.

FIG. Figure 8 illustrates a flowchart that describes the purchase requisition processing process within the system. First, the buyer creates a request 801 for a product or service he is looking for. If the system has found online target sellers 802, then the paths are retrieved and the offers sent to sellers 803. If there are no target sellers online 808, the external search engine is launched. automatically to find the product or service requested on the Internet. When a seller is found and has accepted the 804 request, an 805 connection is established between the buyer and the seller. If the buyer agrees with the seller at step 806, then they can close a deal and proceed with payment 807. As explained above, if the system does not find a seller, an application is created and the external search engine is started at step 808. When the requested product or service is found at step 809 through the external search engine, the buyer must wait for the seller's acceptance before entering into contact with him. If the buyer agrees to contact the author of an advertisement, they can then close a deal. In cases where no offers have been found, a request is sent by the system to continue the search at step 810. The search pursuit 810 monitors the emergence of targeted sellers online.

The computer-implemented system of the invention is based on a social business distribution chart which is a metasystem for storing the details of a business, an offer and a request. The main features are an aggregation of entrepreneurial activities and a community of experts. All transactions within the system are stored in a graphically oriented data structure. Buyers 1 and conscientious sellers 2 are selected on the basis of a generated structure. On the basis of a commercial graph, the most effective K experts are proposed. The social business distribution chart is an advisory mechanism based on business relationships within the network.

FIG. 5 illustrates such a complex ecosystem of businesses. A company creates a subscription to its S1 service. E, B consumers create an application to acquire services. Expert K works in the S1 service segment and helps consumers E, B make decisions. The consumer E sells to the consumer G. A business distribution chart is used to build service delivery mechanisms and applications.

FIG. 6 describes the steps for creating the relationship between a buyer 1 and a seller 2.

[0047] Step 1: Entries At this stage, the sellers 2A, 2B define their offer 26 according to the criteria of the system. For example, sellers 2A, 2B both offer offers corresponding to category 1 while seller 2 is the only one to have an offer in category 2 and seller 2B has a service in service category S1.

[0048] Step 2: target trade processing engine in real time The aggregator 24 compiles all the requests and passes them to the NLP 15 which determines the context of the request 30. In parallel, the geolocation module 25 determines the location of the request 30. The target postprocessor 39 then compiles all the contexts and location received and formulates the events for the router 19.

[0049] Step 3: exit The router 19 generates targeted offers 26 based on the criteria of the buyer 1. For example, the buyer 1D receives two different offers 26, a 26C offer for a product 36 and a 26D offer for a service 36, the same offer 26C corresponds to the buyer 1C who receives it. The buyer 1B receives a targeted advertisement 26 B meaning that no specific offer 26 corresponds to his need. Buyer A receives a 26A offer for a 36 product.

Aggregators / mappers 24 provide access to large data sets and sellers 2A, 2B must themselves search for valid and useful information. The computer-implemented system of the invention isolates a set of unstructured data for its users and allows only the target segments and the relevant data to be used The natural language processor determines the context of the request. The geolocation processor 25 determines the location of the request The target postprocessor 39 compiles all the received contexts and formulates the events for the multiplexer / router 19. The multiplexer / router 19 gives the users the answers found.

Figs. 9 to 11 show the treatment of hybrid events in the sphere of services and e-commerce. The requests A, B, C enter the client search engine 14. The client search engine 14 defines the context of the requests 30 and searches all the corresponding users. The client search engine 14 transmits the contextual search results to the multiplexer 27. The multiplexer 27 sends a targeted mailing to all the found users (buyers 1). The real-time target trade processing engine (broadcast, unicast) is a real-time interaction of the service provider or goods 36 with the customers 1.

For example, FIG. 9 illustrates a subscription 31A which groups offers A and B corresponding to the same criteria; a subscription 31B which groups offers A and C corresponding to the same criteria; and a subscription 31C which groups offers A "B and C corresponding to the same criteria.

The search requests are managed by the search pursuit engine 32 which is an uninterrupted process for finding applications. As illustrated in figs. 10 and 11, the event bus 29 processes the uninterrupted request and sends the result of the requests 30 to the search pursuit engine 32. The search pursuit engine 32 sends the response to the multiplexer 27 for distribution. Fig. Figure 11 illustrates a distribution in a unicast format. In fact, each subscription 31 sends a unique offer to the buyer. Fig. Figure 10 illustrates a broadcast format with answers common to all interested buyers. In this configuration, event bus 29 aggregates all requests 30 and creates common subscriptions. For example, the request 30 generates a subscription set 31 for all the corresponding buyers. The uninterrupted requests 30 identify the relevant content. The search pursuit engine 32 receives the responses from the uninterrupted requests and sends the multiplexer 27 the responses to be distributed.

It can be seen from the above description that the system and method of the invention described provide an easy and secure way to buy or sell a product or service on the Internet, with the ability to contact instantly the buyer or the seller.

Legend

[0055] <Tb> 1 <September> Buyer <Tb> 2 <September> Seller <tb> 3 <SEP> Client Applications <tb> 4 <SEP> Web Servers <tb> 5 <SEP> Business Process Engine <tb> 6 <SEP> Business Distribution Graph <tb> 7 <SEP> Classification Engine <tb> 8 <SEP> Integration tools <tb> 9 <SEP> Routing Rules Engine <tb> 10 <SEP> Set Memory <tb> 11 <SEP> Data Archiving Site <tb> 12 <SEP> Mechanism of ludification <tb> 13 <SEP> External Search Engine <tb> 14 <SEP> Client search engine <tb> 15 <SEP> Natural Language Processing Mechanism <tb> 16 <SEP> Central API <tb> 18 <SEP> Work Server <tb> 19 <SEP> Notification Server <tb> 20 <SEP> Targeting Targeting Robot <tb> 21 <SEP> Integration Server <tb> 22 <SEP> Plugins (SaaS, ...) <Tb> 23 <September> / service category <tb> 24 <SEP> Aggregator (mapper) <tb> 25 <SEP> Geolocation Processor <tb> 26 <SEP> Targeted Offer / Ads <Tb> 27 <September> Multiplexer <tb> 28 <SEP> Data Flow (Request) <tb> 29 <SEP> Event Bus <Tb> 30 <September> Query <Tb> 31 <September> Subscription <tb> 32 <SEP> Search Pursuit Engine <tb> 33 <SEP> Integration heart <tb> 34 <SEP> Central Server <Tb> 35 <September> Adapter <tb> 36 <SEP> Goods (product / service) <Tb> 37 <September> Categories <Tb> 38 <September> Normalizer <tb> 39 <SEP> Target Postprocessor

Claims (13)

A computer-implemented system for connecting a buyer (1) and a seller (2) of a product or service in real time (36), the computer-implemented system comprising: - a database of products or services (36) offered for sale or purchase; - an Internet access by which a potential buyer (1) / seller (2) can formulate a request / offer for a product or service (36) he wishes to buy / sell; - a classification engine (7) comprising a set of criteria for defining a product or service (36) to sell / buy, said criteria being selectable by a seller (2) to define a product or service (36) for sale and can be selected by a buyer (1) to define a product or service (36) that he wishes to purchase; A mapping module arranged to provide each potential buyer (1) with information on products or services (36) given by the seller from said database in correspondence with the criteria of the potential buyer or, in non-correspondence, information about other products or services; and An instantaneous dialogue module (100) integrated in the computer-implemented system for establishing a real-time communication between a buyer (1) of products or services and a seller (2) of products or services selected for the purpose of communicating instant messaging, audio call and / or instant video chat. The computer implemented system of claim 1, wherein said mapping module comprises: - a first search engine (14) for searching in said product or service database (36) and said classification engine (7); and A second search engine (13) for searching external databases in case of non-correspondence with the first search engine (14). The computer-implemented system of claim 2, further comprising a search pursuit engine (32) arranged to continue searching in the place of said first and second search engines until a match is found. The computer-implemented system of claim 1, 2, or 3, further comprising a location processor (25) for locating sellers (2) and buyers (1) with a selectable location and / or a selected territory and / or at a given distance from each other. Computer-implemented system according to one of the preceding claims, comprising: - entries (23) of requests from sellers (2), said requests including the criteria provided by the sellers (2); An aggregator (24) for aggregating a plurality of such requests; and A natural language processor (15) for processing said plurality of natural language requests and for translating and reformatting the data according to an internal protocol. The computer implemented system of claim 5, further comprising a router (19) generating targeted offers (26) from said processor (15), said targeted offers (26) being based on the criteria (7) of the buyer. Computer-implemented system according to one of the preceding claims, comprising system components for connecting the buyers (1) with the sellers (2), namely: An on-line purchasing mechanism comprising a client search engine (14) and a business processing engine (5) and performing processes managing all the system components; An external search engine (13) performing an advertisement search on classified sites; A natural language processing mechanism (15) comprising a set of algorithms for processing the natural language user requests; A ludification mechanism (12) which is a set of algorithms with playful mechanisms for motivating a user; - a business distribution graph (6) storing data connections with history of interaction with the user; and - A routing rules engine (9) managing the establishment of access paths for connecting buyers (1) and sellers (2). The computer-implemented system of one of the preceding claims, comprising a work server (18) that integrates the external data through target indexing robots (20) and collects the responses. The computer implemented system of any one of the preceding claims, comprising: An external integration module (21) organizing technical processes to obtain data from external sources (22); An integration server (21) for storing the data received from the external sources (22); A natural language processor (15) for analyzing the natural language, translating / reformatting, in coordination with the integration server (21), the data according to an internal protocol; and A central application programming interface (API) (16) sending the information from the natural language processor (15) to the main server, said main server creating subscriptions (31) from recognized categories from external sources (22). 10. Computer implemented method for connecting a buyer (1) and a seller (2) of a product or service in real time! (36) the computer implemented method comprising: - provision of a database of products or services offered for sale or purchase; - the formulation via an Internet access, by a potential buyer / seller, of a request / offer for a product or service that the buyer / seller wishes to buy / sell; - the provision of a classification engine comprising a set of criteria defining a product or service to sell / buy, said criteria can be selected by a seller to define a product or service for sale and can be selected by a buyer for define a product or service that he wishes to purchase; - Making available via a matching module, for each potential buyer, information on products or services given by the seller from said database in correspondence with the criteria of the potential buyer or, in case non-correspondence, the provision of information on other products or services; and - Availability of an instantaneous dialogue module (10Q) integrated in the computer-implemented system for establishing a real-time communication between a buyer of products or services and a seller of products or services selected for the purpose of communicating instant messaging or instant videodialogue. The computer-implemented method of claim 10, wherein a business creates a subscription to its service (S1) in a complex ecosystem of businesses; consumers (E, B) create an application to acquire services; and an expert (K) works in the service segment (S1) and assists consumers (E, B) in making decisions and defining a complex ecosystem chart of businesses to develop service delivery mechanisms and applications. A computer-implemented method according to claim 10 or 11, wherein hybrid events are processed in the sphere of services and e-commerce and requests (A, B, C) enter the search engine of client (14) defining the context of requests (30) and searching for all corresponding users, a client search engine (14) transmitting the contextual search results to a multiplexer (27) performing targeted mailing to all users (1) ) found. The computer-implemented method of claim 10, 11 or 12, wherein the purchase requisition processing process within the system is as follows: - the buyer creates a request for a product or service he is looking for; - the paths are extracted and the offers are sent to the sellers if the system has found target sellers online; - the external search engine is launched automatically to find the product or service requested on the Internet if there are no target sellers online; - a connection is established between the buyer and the seller when a seller is found and he has accepted the request; - a deal is concluded and payment can be made when the buyer has agreed with the seller.