CA3199109A1 - Service declenche par machine connectee - Google Patents

Service declenche par machine connectee

Info

Publication number
CA3199109A1
CA3199109A1 CA3199109A CA3199109A CA3199109A1 CA 3199109 A1 CA3199109 A1 CA 3199109A1 CA 3199109 A CA3199109 A CA 3199109A CA 3199109 A CA3199109 A CA 3199109A CA 3199109 A1 CA3199109 A1 CA 3199109A1
Authority
CA
Canada
Prior art keywords
user
contact center
registered
registered device
agent
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CA3199109A
Other languages
English (en)
Inventor
Daniel Stewart Stoops
Lizanne Kaiser
Cliff W. BELL
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Holdings II LLC
Original Assignee
Genesys Cloud Services Holdings II LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US15/176,502 external-priority patent/US10277478B2/en
Priority claimed from US15/176,400 external-priority patent/US10673954B2/en
Application filed by Genesys Cloud Services Holdings II LLC filed Critical Genesys Cloud Services Holdings II LLC
Publication of CA3199109A1 publication Critical patent/CA3199109A1/fr
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5133—Operator terminal details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/53—Network services using third party service providers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6009—Personal information, e.g. profiles or personal directories being only provided to authorised persons
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6081—Service authorization mechanisms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Electrical Discharge Machining, Electrochemical Machining, And Combined Machining (AREA)
  • Devices That Are Associated With Refrigeration Equipment (AREA)
CA3199109A 2016-06-08 2017-06-06 Service declenche par machine connectee Pending CA3199109A1 (fr)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US15/176,502 US10277478B2 (en) 2016-06-08 2016-06-08 Connected machine initiated service
US15/176,502 2016-06-08
US15/176,400 US10673954B2 (en) 2016-06-08 2016-06-08 Digital service interface
US15/176,400 2016-06-08
CA3109728A CA3109728C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
CA3109728A Division CA3109728C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee

Publications (1)

Publication Number Publication Date
CA3199109A1 true CA3199109A1 (fr) 2017-12-14

Family

ID=60578272

Family Applications (5)

Application Number Title Priority Date Filing Date
CA3198738A Pending CA3198738A1 (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3109728A Active CA3109728C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3199109A Pending CA3199109A1 (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3199102A Pending CA3199102A1 (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3025017A Active CA3025017C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee

Family Applications Before (2)

Application Number Title Priority Date Filing Date
CA3198738A Pending CA3198738A1 (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3109728A Active CA3109728C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee

Family Applications After (2)

Application Number Title Priority Date Filing Date
CA3199102A Pending CA3199102A1 (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee
CA3025017A Active CA3025017C (fr) 2016-06-08 2017-06-06 Service declenche par machine connectee

Country Status (2)

Country Link
CA (5) CA3198738A1 (fr)
WO (1) WO2017214192A1 (fr)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6385646B1 (en) * 1996-08-23 2002-05-07 At&T Corp. Method and system for establishing voice communications in an internet environment
US9614964B2 (en) * 2005-08-19 2017-04-04 Nextstep, Inc. Consumer electronic registration, control and support concierge device and method
US9047783B2 (en) * 2008-01-31 2015-06-02 Sirius Xm Connected Vehicle Services Inc. Communication systems and methods for flexible telematics at a vehicle
US8948727B2 (en) * 2010-05-28 2015-02-03 General Motors Llc Providing wireless mobile device information to a call center
US20150264148A1 (en) * 2014-03-13 2015-09-17 Avaya Inc. Connection of persons and things via mobile messaging privacy/security broker system

Also Published As

Publication number Publication date
CA3198738A1 (fr) 2017-12-14
WO2017214192A1 (fr) 2017-12-14
CA3025017C (fr) 2022-03-15
CA3109728C (fr) 2024-02-06
CA3199102A1 (fr) 2017-12-14
CA3025017A1 (fr) 2017-12-14
CA3109728A1 (fr) 2017-12-14

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Legal Events

Date Code Title Description
EEER Examination request

Effective date: 20230504

EEER Examination request

Effective date: 20230504

EEER Examination request

Effective date: 20230504