CA3109728C - Service declenche par machine connectee - Google Patents
Service declenche par machine connectee Download PDFInfo
- Publication number
- CA3109728C CA3109728C CA3109728A CA3109728A CA3109728C CA 3109728 C CA3109728 C CA 3109728C CA 3109728 A CA3109728 A CA 3109728A CA 3109728 A CA3109728 A CA 3109728A CA 3109728 C CA3109728 C CA 3109728C
- Authority
- CA
- Canada
- Prior art keywords
- user device
- registered
- agent
- request
- determining
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000004891 communication Methods 0.000 claims abstract description 190
- 230000003993 interaction Effects 0.000 claims abstract description 82
- 230000004044 response Effects 0.000 claims description 52
- 238000000034 method Methods 0.000 claims description 50
- 239000003795 chemical substances by application Substances 0.000 description 165
- 230000008569 process Effects 0.000 description 17
- 238000013515 script Methods 0.000 description 14
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5133—Operator terminal details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/2866—Architectures; Arrangements
- H04L67/30—Profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
- H04M2203/6009—Personal information, e.g. profiles or personal directories being only provided to authorised persons
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
- H04M2203/6081—Service authorization mechanisms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Electrical Discharge Machining, Electrochemical Machining, And Combined Machining (AREA)
- Devices That Are Associated With Refrigeration Equipment (AREA)
Abstract
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA3199109A CA3199109A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3198738A CA3198738A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199102A CA3199102A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US15/176,400 | 2016-06-08 | ||
US15/176,400 US10673954B2 (en) | 2016-06-08 | 2016-06-08 | Digital service interface |
US15/176,502 US10277478B2 (en) | 2016-06-08 | 2016-06-08 | Connected machine initiated service |
US15/176,502 | 2016-06-08 | ||
CA3025017A CA3025017C (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA3025017A Division CA3025017C (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Related Child Applications (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA3199102A Division CA3199102A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199109A Division CA3199109A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3198738A Division CA3198738A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Publications (2)
Publication Number | Publication Date |
---|---|
CA3109728A1 CA3109728A1 (fr) | 2017-12-14 |
CA3109728C true CA3109728C (fr) | 2024-02-06 |
Family
ID=60578272
Family Applications (5)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA3109728A Active CA3109728C (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3025017A Active CA3025017C (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199102A Pending CA3199102A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3198738A Pending CA3198738A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199109A Pending CA3199109A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Family Applications After (4)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA3025017A Active CA3025017C (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199102A Pending CA3199102A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3198738A Pending CA3198738A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
CA3199109A Pending CA3199109A1 (fr) | 2016-06-08 | 2017-06-06 | Service declenche par machine connectee |
Country Status (2)
Country | Link |
---|---|
CA (5) | CA3109728C (fr) |
WO (1) | WO2017214192A1 (fr) |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6385646B1 (en) * | 1996-08-23 | 2002-05-07 | At&T Corp. | Method and system for establishing voice communications in an internet environment |
US9614964B2 (en) * | 2005-08-19 | 2017-04-04 | Nextstep, Inc. | Consumer electronic registration, control and support concierge device and method |
US9047783B2 (en) * | 2008-01-31 | 2015-06-02 | Sirius Xm Connected Vehicle Services Inc. | Communication systems and methods for flexible telematics at a vehicle |
US8948727B2 (en) * | 2010-05-28 | 2015-02-03 | General Motors Llc | Providing wireless mobile device information to a call center |
US20150264148A1 (en) * | 2014-03-13 | 2015-09-17 | Avaya Inc. | Connection of persons and things via mobile messaging privacy/security broker system |
-
2017
- 2017-06-06 CA CA3109728A patent/CA3109728C/fr active Active
- 2017-06-06 CA CA3025017A patent/CA3025017C/fr active Active
- 2017-06-06 WO PCT/US2017/036214 patent/WO2017214192A1/fr active Application Filing
- 2017-06-06 CA CA3199102A patent/CA3199102A1/fr active Pending
- 2017-06-06 CA CA3198738A patent/CA3198738A1/fr active Pending
- 2017-06-06 CA CA3199109A patent/CA3199109A1/fr active Pending
Also Published As
Publication number | Publication date |
---|---|
CA3199102A1 (fr) | 2017-12-14 |
WO2017214192A1 (fr) | 2017-12-14 |
CA3025017A1 (fr) | 2017-12-14 |
CA3199109A1 (fr) | 2017-12-14 |
CA3109728A1 (fr) | 2017-12-14 |
CA3198738A1 (fr) | 2017-12-14 |
CA3025017C (fr) | 2022-03-15 |
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Legal Events
Date | Code | Title | Description |
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EEER | Examination request |
Effective date: 20210219 |
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EEER | Examination request |
Effective date: 20210219 |
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EEER | Examination request |
Effective date: 20210219 |
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EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |
|
EEER | Examination request |
Effective date: 20210219 |