CA2507633C - Content management system - Google Patents

Content management system Download PDF

Info

Publication number
CA2507633C
CA2507633C CA2507633A CA2507633A CA2507633C CA 2507633 C CA2507633 C CA 2507633C CA 2507633 A CA2507633 A CA 2507633A CA 2507633 A CA2507633 A CA 2507633A CA 2507633 C CA2507633 C CA 2507633C
Authority
CA
Canada
Prior art keywords
content
user
feedback
owner
items
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA2507633A
Other languages
English (en)
French (fr)
Other versions
CA2507633A1 (en
Inventor
Gregory S. Reid
Timothy Ringo
David P. Lane
Elizabeth H. Lian
Daniel C. Farrell
Craig Fenton
Elise Shearing
Randy Bell
Sevasti Wong
Anthony Lingham
Audrey Forrester
Claudia Staubitz
Kevin Adams
Lesley Pickering
Paul Ritchie
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Accenture Global Services Ltd
Original Assignee
Accenture Global Services GmbH
BT Group PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/306,386 external-priority patent/US8572058B2/en
Priority claimed from US10/306,025 external-priority patent/US7418403B2/en
Priority claimed from US10/305,835 external-priority patent/US7062505B2/en
Application filed by Accenture Global Services GmbH, BT Group PLC filed Critical Accenture Global Services GmbH
Publication of CA2507633A1 publication Critical patent/CA2507633A1/en
Application granted granted Critical
Publication of CA2507633C publication Critical patent/CA2507633C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CA2507633A 2002-11-27 2003-11-26 Content management system Expired - Lifetime CA2507633C (en)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US10/305,835 2002-11-27
US10/306,025 2002-11-27
US10/306,386 2002-11-27
US10/306,386 US8572058B2 (en) 2002-11-27 2002-11-27 Presenting linked information in a CRM system
US10/306,025 US7418403B2 (en) 2002-11-27 2002-11-27 Content feedback in a multiple-owner content management system
US10/305,835 US7062505B2 (en) 2002-11-27 2002-11-27 Content management system for the telecommunications industry
PCT/IB2003/006465 WO2004049097A2 (en) 2002-11-27 2003-11-26 Content feedback in a multiple-owner content management system

Publications (2)

Publication Number Publication Date
CA2507633A1 CA2507633A1 (en) 2004-06-10
CA2507633C true CA2507633C (en) 2013-02-12

Family

ID=32397930

Family Applications (1)

Application Number Title Priority Date Filing Date
CA2507633A Expired - Lifetime CA2507633C (en) 2002-11-27 2003-11-26 Content management system

Country Status (5)

Country Link
EP (1) EP1570401A2 (de)
JP (1) JP5065573B2 (de)
AU (1) AU2003302349B2 (de)
CA (1) CA2507633C (de)
WO (1) WO2004049097A2 (de)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7418403B2 (en) 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US7769622B2 (en) 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US20070266151A1 (en) * 2006-05-15 2007-11-15 Liam Friedland Method and system for display area optimization in a role-based user interface
US20070266330A1 (en) * 2006-05-15 2007-11-15 Liam Friedland Method and system for role-based user interface navigation
US7502831B1 (en) 2008-03-10 2009-03-10 International Business Machines Corporation System and method of sending and receiving categorized messages in instant messaging environment

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH1083386A (ja) * 1996-02-29 1998-03-31 Toshiba Corp 情報共有支援システム
US6025844A (en) * 1997-06-12 2000-02-15 Netscape Communications Corporation Method and system for creating dynamic link views
JPH11346266A (ja) * 1998-06-02 1999-12-14 Hitachi Ltd コンピュータテレフォニーインテグレーションシステム，情報提供装置，交換機制御装置，及びそれに用いる記憶媒体
EP1428143A2 (de) * 2000-07-24 2004-06-16 Protigen Inc. Eine methode und ein system für ein dokumentensuchsystem unter benutzung von suchkriterien, die von experten verfasste einschätzungen umfassen
US20020133392A1 (en) * 2001-02-22 2002-09-19 Angel Mark A. Distributed customer relationship management systems and methods
US6782383B2 (en) * 2001-06-18 2004-08-24 Siebel Systems, Inc. System and method to implement a persistent and dismissible search center frame
US7412404B1 (en) * 2001-09-27 2008-08-12 I2 Technologies Us, Inc. Generating, updating, and managing multi-taxonomy environments

Also Published As

Publication number Publication date
JP5065573B2 (ja) 2012-11-07
WO2004049097A3 (en) 2004-10-07
AU2003302349B2 (en) 2008-08-28
WO2004049097A2 (en) 2004-06-10
CA2507633A1 (en) 2004-06-10
EP1570401A2 (de) 2005-09-07
AU2003302349A8 (en) 2004-06-18
JP2006515087A (ja) 2006-05-18
AU2003302349A1 (en) 2004-06-18

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Legal Events

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EEER Examination request
MKEX Expiry

Effective date: 20231127