AU2003302349A8 - Content feedback in a multiple-owner content management system - Google Patents

Content feedback in a multiple-owner content management system

Info

Publication number
AU2003302349A8
AU2003302349A8 AU2003302349A AU2003302349A AU2003302349A8 AU 2003302349 A8 AU2003302349 A8 AU 2003302349A8 AU 2003302349 A AU2003302349 A AU 2003302349A AU 2003302349 A AU2003302349 A AU 2003302349A AU 2003302349 A8 AU2003302349 A8 AU 2003302349A8
Authority
AU
Australia
Prior art keywords
content
management system
owner
feedback
content management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
AU2003302349A
Other versions
AU2003302349A1 (en
AU2003302349B2 (en
Inventor
Audrey Forrester
Claudia Staubitz
Kevin Adams
Lesley Pickering
Paul Ritchie
Gregory S Reid
Timothy Ringo
David P Lane
Elizabeth H Lian
Daniel C Farrell
Craig Fenton
Elise Shearing
Randy Bell
Sevasti Wong
Anthony Lingham
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Accenture Global Services GmbH
BT Group PLC
Original Assignee
Accenture Global Services GmbH
BT Group PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/305,835 external-priority patent/US7062505B2/en
Priority claimed from US10/306,386 external-priority patent/US8572058B2/en
Priority claimed from US10/306,025 external-priority patent/US7418403B2/en
Application filed by Accenture Global Services GmbH, BT Group PLC filed Critical Accenture Global Services GmbH
Publication of AU2003302349A1 publication Critical patent/AU2003302349A1/en
Publication of AU2003302349A8 publication Critical patent/AU2003302349A8/en
Application granted granted Critical
Publication of AU2003302349B2 publication Critical patent/AU2003302349B2/en
Assigned to ACCENTURE GLOBAL SERVICES LIMITED, BRITISH TELECOMMUNICATIONS PLC reassignment ACCENTURE GLOBAL SERVICES LIMITED Request for Assignment Assignors: ACCENTURE GLOBAL SERVICES GMBH, BT GROUP PLC
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
AU2003302349A 2002-11-27 2003-11-26 Content feedback in a multiple-owner content management system Ceased AU2003302349B2 (en)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US10/305,835 US7062505B2 (en) 2002-11-27 2002-11-27 Content management system for the telecommunications industry
US10/305,835 2002-11-27
US10/306,025 2002-11-27
US10/306,386 US8572058B2 (en) 2002-11-27 2002-11-27 Presenting linked information in a CRM system
US10/306,025 US7418403B2 (en) 2002-11-27 2002-11-27 Content feedback in a multiple-owner content management system
US10/306,386 2002-11-27
PCT/IB2003/006465 WO2004049097A2 (en) 2002-11-27 2003-11-26 Content feedback in a multiple-owner content management system

Publications (3)

Publication Number Publication Date
AU2003302349A1 AU2003302349A1 (en) 2004-06-18
AU2003302349A8 true AU2003302349A8 (en) 2004-06-18
AU2003302349B2 AU2003302349B2 (en) 2008-08-28

Family

ID=32397930

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2003302349A Ceased AU2003302349B2 (en) 2002-11-27 2003-11-26 Content feedback in a multiple-owner content management system

Country Status (5)

Country Link
EP (1) EP1570401A2 (en)
JP (1) JP5065573B2 (en)
AU (1) AU2003302349B2 (en)
CA (1) CA2507633C (en)
WO (1) WO2004049097A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7769622B2 (en) 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US7418403B2 (en) 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US20070266151A1 (en) * 2006-05-15 2007-11-15 Liam Friedland Method and system for display area optimization in a role-based user interface
US20070266330A1 (en) * 2006-05-15 2007-11-15 Liam Friedland Method and system for role-based user interface navigation
US7502831B1 (en) 2008-03-10 2009-03-10 International Business Machines Corporation System and method of sending and receiving categorized messages in instant messaging environment

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH1083386A (en) * 1996-02-29 1998-03-31 Toshiba Corp Information sharing support system
US6025844A (en) * 1997-06-12 2000-02-15 Netscape Communications Corporation Method and system for creating dynamic link views
JPH11346266A (en) * 1998-06-02 1999-12-14 Hitachi Ltd Computer telephony integration system and information providing device and switchboard controller and storage medium used for the same
EP1428143A2 (en) * 2000-07-24 2004-06-16 Protigen Inc. A method and system for a document search system using search criteria comprised of ratings prepared by experts
US20020133392A1 (en) * 2001-02-22 2002-09-19 Angel Mark A. Distributed customer relationship management systems and methods
US6782383B2 (en) * 2001-06-18 2004-08-24 Siebel Systems, Inc. System and method to implement a persistent and dismissible search center frame
US7412404B1 (en) * 2001-09-27 2008-08-12 I2 Technologies Us, Inc. Generating, updating, and managing multi-taxonomy environments

Also Published As

Publication number Publication date
WO2004049097A2 (en) 2004-06-10
CA2507633A1 (en) 2004-06-10
AU2003302349A1 (en) 2004-06-18
JP5065573B2 (en) 2012-11-07
AU2003302349B2 (en) 2008-08-28
JP2006515087A (en) 2006-05-18
CA2507633C (en) 2013-02-12
WO2004049097A3 (en) 2004-10-07
EP1570401A2 (en) 2005-09-07

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Legal Events

Date Code Title Description
FGA Letters patent sealed or granted (standard patent)
PC Assignment registered

Owner name: BRITISH TELECOMMUNICATIONS PLC; ACCENTURE GLOBAL S

Free format text: FORMER OWNER WAS: BT GROUP PLC; ACCENTURE GLOBAL SERVICES GMBH

MK14 Patent ceased section 143(a) (annual fees not paid) or expired