CA2474735C - Procede, appareil, et systeme de capture, de traitement, et/ou de reproduction de donnees selectionnees echangees entre un serveur et un utilisateur - Google Patents

Procede, appareil, et systeme de capture, de traitement, et/ou de reproduction de donnees selectionnees echangees entre un serveur et un utilisateur Download PDF

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Publication number
CA2474735C
CA2474735C CA002474735A CA2474735A CA2474735C CA 2474735 C CA2474735 C CA 2474735C CA 002474735 A CA002474735 A CA 002474735A CA 2474735 A CA2474735 A CA 2474735A CA 2474735 C CA2474735 C CA 2474735C
Authority
CA
Canada
Prior art keywords
data
server
user
page
captured
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA002474735A
Other languages
English (en)
Other versions
CA2474735A1 (fr
Inventor
Christopher Straut
Albert S. Boyers
Joseph H. Owen, Jr.
Ram Choragudi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verint Americas Inc
Original Assignee
Verint Americas Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/061,469 external-priority patent/US7219138B2/en
Priority claimed from US10/061,489 external-priority patent/US20030145140A1/en
Priority claimed from US10/061,491 external-priority patent/US20030142122A1/en
Application filed by Verint Americas Inc filed Critical Verint Americas Inc
Publication of CA2474735A1 publication Critical patent/CA2474735A1/fr
Application granted granted Critical
Publication of CA2474735C publication Critical patent/CA2474735C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414—Workload generation, e.g. scripts, playback
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3476—Data logging
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3495—Performance evaluation by tracing or monitoring for systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/86—Event-based monitoring
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875—Monitoring of systems including the internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Debugging And Monitoring (AREA)

Abstract

Selon l'invention, un échange de données entre au moins un serveur (100) et au moins un utilisateur (120) est capturé, enregistré de manière sélective, et reproduit. Les données échangées sont interceptées dans un module de capture qui fonctionne indépendamment du serveur (100) et de l'utilisateur (120). Une copie des données interceptées sont stockées dans une base de données (110). L'interception et le stockage sont effectués de manière transparente vis-à-vis de l'utilisateur. Les données capturées sont extraites puis on détermine si les données extraites satisfont les règles prédéterminées. Les données qui satisfont les règles sont sélectionnées et enregistrées. Les données capturées sont collectées pendant un certain temps, et une session d'interactions entre le serveur (100) et l'utilisateur (120) est assemblée dans l'ordre qu'il a eu lieu. La session est alors reproduite.
CA002474735A 2002-01-31 2003-01-29 Procede, appareil, et systeme de capture, de traitement, et/ou de reproduction de donnees selectionnees echangees entre un serveur et un utilisateur Expired - Lifetime CA2474735C (fr)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US10/061,469 US7219138B2 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for capturing data exchanged between a server and a user
US10/061,489 2002-01-31
US10/061,469 2002-01-31
US10/061,489 US20030145140A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for processing data captured during exchanges between a server and a user
US10/061,491 2002-01-31
US10/061,491 US20030142122A1 (en) 2002-01-31 2002-01-31 Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
PCT/US2003/002541 WO2003065232A1 (fr) 2002-01-31 2003-01-29 Procede, appareil, et systeme de capture, de traitement, et/ou de reproduction de donnees selectionnees echangees entre un serveur et un utilisateur

Publications (2)

Publication Number Publication Date
CA2474735A1 CA2474735A1 (fr) 2003-08-07
CA2474735C true CA2474735C (fr) 2009-10-13

Family

ID=27670384

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002474735A Expired - Lifetime CA2474735C (fr) 2002-01-31 2003-01-29 Procede, appareil, et systeme de capture, de traitement, et/ou de reproduction de donnees selectionnees echangees entre un serveur et un utilisateur

Country Status (6)

Country Link
EP (1) EP1479005A4 (fr)
JP (1) JP2005516305A (fr)
AU (1) AU2003214926B2 (fr)
CA (1) CA2474735C (fr)
NZ (1) NZ534642A (fr)
WO (1) WO2003065232A1 (fr)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040172253A1 (en) * 2003-02-28 2004-09-02 Sun Microsystems, Inc., A Delaware Corporation Capture and playback web automation tool
JP5178219B2 (ja) * 2008-01-31 2013-04-10 三菱スペース・ソフトウエア株式会社 アクセス解析装置及びアクセス解析方法及びアクセス解析プログラム
JP5648186B2 (ja) 2011-08-22 2015-01-07 インターナショナル・ビジネス・マシーンズ・コーポレーションＩｎｔｅｒｎａｔｉｏｎａｌ Ｂｕｓｉｎｅｓｓ Ｍａｃｈｉｎｅｓ Ｃｏｒｐｏｒａｔｉｏｎ トランザクションを再生するためのデータを生成する装置及び方法
US11252244B1 (en) 2020-11-02 2022-02-15 GlassBox Ltd. System and method for web-session recording
WO2024023752A1 (fr) * 2022-07-29 2024-02-01 Content Square SAS Système de stockage et de relecture de charge utile de vue de page
US11663615B1 (en) 2022-07-29 2023-05-30 Content Square SAS Pageview payload storage and replay system

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5809250A (en) * 1996-10-23 1998-09-15 Intel Corporation Methods for creating and sharing replayable modules representive of Web browsing session
US6286046B1 (en) * 1997-12-22 2001-09-04 International Business Machines Corporation Method of recording and measuring e-business sessions on the world wide web
AUPQ774000A0 (en) * 2000-05-24 2000-06-15 Telstra R & D Management Pty Ltd A monitoring system
US9058416B2 (en) * 2000-12-11 2015-06-16 Peter K. Trzyna System and method for detecting and reporting online activity using real-time content-based network monitoring

Also Published As

Publication number Publication date
WO2003065232A1 (fr) 2003-08-07
EP1479005A1 (fr) 2004-11-24
EP1479005A4 (fr) 2010-10-13
JP2005516305A (ja) 2005-06-02
CA2474735A1 (fr) 2003-08-07
NZ534642A (en) 2006-06-30
AU2003214926B2 (en) 2009-01-22

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Effective date: 20230130