CA2322221A1 - Procede et systeme de lecture du contenu d'un panier d'achat electronique - Google Patents

Procede et systeme de lecture du contenu d'un panier d'achat electronique Download PDF

Info

Publication number
CA2322221A1
CA2322221A1 CA002322221A CA2322221A CA2322221A1 CA 2322221 A1 CA2322221 A1 CA 2322221A1 CA 002322221 A CA002322221 A CA 002322221A CA 2322221 A CA2322221 A CA 2322221A CA 2322221 A1 CA2322221 A1 CA 2322221A1
Authority
CA
Canada
Prior art keywords
customer
netrep
web site
information
conversation
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002322221A
Other languages
English (en)
Inventor
William G. Christie
Perry S. Goldberg
John J. Viebach
Philip A. Des Jardins
Lindell B. Entzminger, Iii
Marcin S. Pasek
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Icontactcom Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Icontactcom Inc filed Critical Icontactcom Inc
Publication of CA2322221A1 publication Critical patent/CA2322221A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un système et un procédé permettant à un service client représentant une société (NetRep)d'établir une communication via un réseau électronique avec un client explorant le site Web de commerce électronique de cette société. Une application NetRep-client indique la présence et le statut de chaque client explorant un site Web de commerce électronique, notamment les sites Web visités antérieurement par le client et l'état du panier. Des filtres peuvent être employés pour sélectionner certains clients en vue d'une assistance. L'application NetRep-client comprend une base de connaissance dynamique composée de messages préétablis sélectionnés à l'adresse du client en fonction de son statut ou de ses antécédents. Le représentant NetRep peut en outre initier une conversation ou charger une page Web sur l'explorateur du client et peut assister le client de manière interactive pour le remplissage d'un formulaire.
CA002322221A 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique Abandoned CA2322221A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11464499P 1999-01-04 1999-01-04
US60/114,644 1999-01-04
PCT/US2000/000067 WO2000041118A2 (fr) 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique

Publications (1)

Publication Number Publication Date
CA2322221A1 true CA2322221A1 (fr) 2000-07-13

Family

ID=22356537

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002322221A Abandoned CA2322221A1 (fr) 1999-01-04 2000-01-04 Procede et systeme de lecture du contenu d'un panier d'achat electronique

Country Status (4)

Country Link
EP (1) EP1080436A2 (fr)
AU (1) AU2223400A (fr)
CA (1) CA2322221A1 (fr)
WO (1) WO2000041118A2 (fr)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2368225B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Inviting assistant entity into a network communication session
GB2368246B (en) * 2000-10-17 2004-09-01 Hewlett Packard Co Overview subsystem for information page server
GB2368224B (en) 2000-10-17 2004-08-25 Hewlett Packard Co Content provider entity for communication session
GB2368227B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Contact center
GB2368930B (en) 2000-10-17 2005-04-06 Hewlett Packard Co Establishment of a deferred network communication session
US7734722B2 (en) 2005-06-02 2010-06-08 Genius.Com Incorporated Deep clickflow tracking
US7984058B2 (en) 2005-06-02 2011-07-19 Genius.Com Incorporated Database query construction and handling
US8103690B2 (en) 2005-06-03 2012-01-24 Genius.Com Realtime database architecture
US20080120164A1 (en) * 2006-11-17 2008-05-22 Avaya Technology Llc Contact center agent work awareness algorithm
US11100568B2 (en) * 2017-12-22 2021-08-24 Paypal, Inc. System and method for creating and analyzing a low-dimensional representation of webpage sequences
US11902129B1 (en) 2023-03-24 2024-02-13 T-Mobile Usa, Inc. Vendor-agnostic real-time monitoring of telecommunications networks

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5231571A (en) * 1990-08-14 1993-07-27 Personal Financial Assistant, Inc. Personal financial assistant computer method
US6463149B1 (en) * 1995-04-10 2002-10-08 Edify Corporation Web page synchronization system and method
US5862330A (en) * 1996-07-16 1999-01-19 Lucent Technologies Inc. Technique for obtaining and exchanging information on wolrd wide web
EP1021770A4 (fr) * 1997-10-06 2000-12-20 Icontact Com Inc Systeme permettant a un vendeur de discuter avec un client parcourant le site web du vendeur
US6965870B1 (en) * 1997-12-24 2005-11-15 Nortel Networks Limited Method and system for activity responsive telemarketing
US6070149A (en) * 1998-07-02 2000-05-30 Activepoint Ltd. Virtual sales personnel

Also Published As

Publication number Publication date
WO2000041118A9 (fr) 2001-10-18
WO2000041118A3 (fr) 2000-12-28
AU2223400A (en) 2000-07-24
EP1080436A2 (fr) 2001-03-07
WO2000041118A2 (fr) 2000-07-13

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Legal Events

Date Code Title Description
FZDE Discontinued