CA2281479C - Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication - Google Patents
Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication Download PDFInfo
- Publication number
- CA2281479C CA2281479C CA002281479A CA2281479A CA2281479C CA 2281479 C CA2281479 C CA 2281479C CA 002281479 A CA002281479 A CA 002281479A CA 2281479 A CA2281479 A CA 2281479A CA 2281479 C CA2281479 C CA 2281479C
- Authority
- CA
- Canada
- Prior art keywords
- incoming call
- call
- client computer
- pstn
- server
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0033—Notification or handling of incoming calls by a computer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/126—Interworking of session control protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/129—Details of providing call progress tones or announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/1295—Details of dual tone multiple frequency signalling
Abstract
Un serveur (112) est configuré pour connecter un appel entrant à un ordinateur client (102), dans lequel un appel est généré par un combiné téléphonique (140) et destiné à une ligne RTPC locale (106) déjà utilisée par l'ordinateur client (102) communiquant avec le serveur (112) pour une autre raison. Selon un mode de réalisation de l'invention, le serveur (112) comprend un support de stockage et une unité d'exécution. Dans le support de stockage sont stockées une pluralité d'instructions de programmation destinées à mettre en oeuvre des services de communication afin de faciliter la connexion de l'appel entrant au nom de l'ordinateur client (102), d'acheminement, de manière entrelacée, des signaux d'appel entrant dans l'ordinateur client (102), d'acceptation des signaux d'appel entrelacés vers l'extérieur provenant de l'ordinateur client (102) et de transmission des signaux d'appel vers l'extérieur ou non, de l'ordinateur client (102) vers le combiné téléphonique (140). L'unité d'exécution, couplée au support de stockage, est responsable de l'exécution des instructions de programmation.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US80169897A | 1997-02-14 | 1997-02-14 | |
US08/801,698 | 1997-02-14 | ||
PCT/US1998/001679 WO1998036551A1 (fr) | 1997-02-14 | 1998-02-03 | Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2281479A1 CA2281479A1 (fr) | 1998-08-20 |
CA2281479C true CA2281479C (fr) | 2002-07-23 |
Family
ID=25181825
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002281479A Expired - Lifetime CA2281479C (fr) | 1997-02-14 | 1998-02-03 | Procede et appareil de connexion d'un appel entrant a un systeme informatique deja occupe dans une session de communication |
Country Status (6)
Country | Link |
---|---|
EP (1) | EP1016262A4 (fr) |
AU (1) | AU6254598A (fr) |
CA (1) | CA2281479C (fr) |
FI (1) | FI19991727A (fr) |
SE (1) | SE9902820L (fr) |
WO (1) | WO1998036551A1 (fr) |
Families Citing this family (32)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6353611B1 (en) | 1995-11-27 | 2002-03-05 | At&T Corp. | Call waiting feature for a telephone line connected to the internet |
US6343115B1 (en) | 1996-02-13 | 2002-01-29 | At&T Corp | Method of announcing an internet call |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
US6343121B1 (en) | 1998-06-29 | 2002-01-29 | At&T Corp | Selective call waiting service |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US6532286B1 (en) | 1998-12-23 | 2003-03-11 | At&T Corp. | Method and system for processing a telephone call |
US6438222B1 (en) | 1998-12-23 | 2002-08-20 | At&T Corp. | Method and system for processing a telephone call while on-line |
EP1166540A2 (fr) | 1999-04-01 | 2002-01-02 | Callwave Inc. | Procede et dispositif permettant d'assurer un service de telecommunications etendu |
US7822188B1 (en) | 1999-04-01 | 2010-10-26 | Callwave, Inc. | Methods and apparatus for providing expanded telecommunications service |
US6587458B1 (en) | 1999-08-04 | 2003-07-01 | At&T Corporation | Method and apparatus for an internet Caller-ID delivery plus service |
US6449246B1 (en) | 1999-09-15 | 2002-09-10 | Telcordia Technologies, Inc. | Multicarrier personal access communication system |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
US6252952B1 (en) | 1999-12-30 | 2001-06-26 | At&T Corp | Personal user network (closed user network) PUN/CUN |
US6373817B1 (en) | 1999-12-30 | 2002-04-16 | At&T Corp. | Chase me system |
US7180889B1 (en) | 1999-12-30 | 2007-02-20 | At&T Corp. | Personal control of address assignment and greeting options for multiple BRG ports |
US6937713B1 (en) | 1999-12-30 | 2005-08-30 | At&T Corp. | IP call forward profile |
US6570855B1 (en) | 1999-12-30 | 2003-05-27 | At&T Corp. | Automatic call manager traffic gate feature |
US6687360B2 (en) | 1999-12-30 | 2004-02-03 | At&T Corp. | Personal IP follow-me service |
DE10000826A1 (de) * | 2000-01-12 | 2001-07-19 | Alcatel Sa | Verfahren, Diensterechner, Vermittlungsstelle, Endgeräte und Programm-Module zur Behandlung ankommender Telefonanrufe während einer eine Teilnehmeranschlussleitung blockierenden Online-Datennetzwerk-Sitzung |
JP4355532B2 (ja) * | 2003-07-29 | 2009-11-04 | ソフトバンクBb株式会社 | ゲートウェイ装置、内線電話交換システム及び内線電話交換方法 |
US7742586B1 (en) | 2004-06-14 | 2010-06-22 | Callwave, Inc. | Enhanced service levels for call-processing services |
US7940746B2 (en) | 2004-08-24 | 2011-05-10 | Comcast Cable Holdings, Llc | Method and system for locating a voice over internet protocol (VoIP) device connected to a network |
US8855107B1 (en) | 2005-07-01 | 2014-10-07 | Callwave Communications, Llc | Methods and systems for call routing via a telephone number |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US8005100B2 (en) * | 2006-09-21 | 2011-08-23 | Active Control Technology Inc. | Network for confined hazardous or other extreme environments |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE3315884A1 (de) * | 1983-05-02 | 1984-11-08 | Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt | Verfahren und schaltungsanordnung zum betreiben einer zentralgesteuerten fernmelde-,insbesondere fernsprechvermittlungsanlage |
DE69325024D1 (de) * | 1992-06-25 | 1999-06-24 | Apropos Technology Inc | Anrufverteiler |
US5434906A (en) * | 1993-09-13 | 1995-07-18 | Robinson; Michael J. | Method and apparatus for processing an incoming call in a communication system |
FI95525C (fi) * | 1993-11-09 | 1996-02-12 | Icl Data Oy | Informaatiojärjestelmä puhelinvaihdetta varten |
DE69534262T2 (de) * | 1995-01-05 | 2006-05-04 | Ntt Mobile Communications Network Inc. | Kommunikationsvermittungssystem und -verfahren |
-
1998
- 1998-02-03 EP EP98904748A patent/EP1016262A4/fr not_active Withdrawn
- 1998-02-03 WO PCT/US1998/001679 patent/WO1998036551A1/fr not_active Application Discontinuation
- 1998-02-03 CA CA002281479A patent/CA2281479C/fr not_active Expired - Lifetime
- 1998-02-03 AU AU62545/98A patent/AU6254598A/en not_active Abandoned
-
1999
- 1999-07-30 SE SE9902820A patent/SE9902820L/xx not_active Application Discontinuation
- 1999-08-13 FI FI991727A patent/FI19991727A/fi unknown
Also Published As
Publication number | Publication date |
---|---|
FI19991727A (fi) | 1999-08-13 |
EP1016262A4 (fr) | 2004-09-22 |
SE9902820L (sv) | 1999-10-13 |
SE9902820D0 (sv) | 1999-07-30 |
CA2281479A1 (fr) | 1998-08-20 |
EP1016262A1 (fr) | 2000-07-05 |
AU6254598A (en) | 1998-09-08 |
WO1998036551A1 (fr) | 1998-08-20 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKEX | Expiry |
Effective date: 20180205 |