SE9902820L - Förfarande och anordning för att koppla ett inkommande samtal till ett datorsystem som redan är engagerat i en kommunikationssession - Google Patents

Förfarande och anordning för att koppla ett inkommande samtal till ett datorsystem som redan är engagerat i en kommunikationssession

Info

Publication number
SE9902820L
SE9902820L SE9902820A SE9902820A SE9902820L SE 9902820 L SE9902820 L SE 9902820L SE 9902820 A SE9902820 A SE 9902820A SE 9902820 A SE9902820 A SE 9902820A SE 9902820 L SE9902820 L SE 9902820L
Authority
SE
Sweden
Prior art keywords
client computer
incoming call
server
storage medium
call
Prior art date
Application number
SE9902820A
Other languages
English (en)
Other versions
SE9902820D0 (sv
Inventor
George L Taylor
Keith A Pirkl
Ajit B Pendse
Kenneth L Keeler
Mojtaba Mirashrafi
Original Assignee
Efusion Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Efusion Inc filed Critical Efusion Inc
Publication of SE9902820D0 publication Critical patent/SE9902820D0/sv
Publication of SE9902820L publication Critical patent/SE9902820L/sv

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/126—Interworking of session control protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/129—Details of providing call progress tones or announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Communication Control (AREA)
  • Exchange Systems With Centralized Control (AREA)
SE9902820A 1997-02-14 1999-07-30 Förfarande och anordning för att koppla ett inkommande samtal till ett datorsystem som redan är engagerat i en kommunikationssession SE9902820L (sv)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US80169897A 1997-02-14 1997-02-14
PCT/US1998/001679 WO1998036551A1 (en) 1997-02-14 1998-02-03 Method and apparatus for connecting an incoming call to a computer system that is already engaged in a communication session

Publications (2)

Publication Number Publication Date
SE9902820D0 SE9902820D0 (sv) 1999-07-30
SE9902820L true SE9902820L (sv) 1999-10-13

Family

ID=25181825

Family Applications (1)

Application Number Title Priority Date Filing Date
SE9902820A SE9902820L (sv) 1997-02-14 1999-07-30 Förfarande och anordning för att koppla ett inkommande samtal till ett datorsystem som redan är engagerat i en kommunikationssession

Country Status (6)

Country Link
EP (1) EP1016262A4 (sv)
AU (1) AU6254598A (sv)
CA (1) CA2281479C (sv)
FI (1) FI19991727A (sv)
SE (1) SE9902820L (sv)
WO (1) WO1998036551A1 (sv)

Families Citing this family (32)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6353611B1 (en) 1995-11-27 2002-03-05 At&T Corp. Call waiting feature for a telephone line connected to the internet
US6343115B1 (en) 1996-02-13 2002-01-29 At&T Corp Method of announcing an internet call
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6343121B1 (en) 1998-06-29 2002-01-29 At&T Corp Selective call waiting service
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US6438222B1 (en) 1998-12-23 2002-08-20 At&T Corp. Method and system for processing a telephone call while on-line
US6532286B1 (en) 1998-12-23 2003-03-11 At&T Corp. Method and system for processing a telephone call
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
AU3932100A (en) 1999-04-01 2000-10-23 Call Wave, Inc. Method and apparatus for providing expanded telecommunications service
US6587458B1 (en) 1999-08-04 2003-07-01 At&T Corporation Method and apparatus for an internet Caller-ID delivery plus service
US6633614B1 (en) 1999-09-15 2003-10-14 Telcordia Technologies, Inc. Multicarrier personal access communication system
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6937713B1 (en) 1999-12-30 2005-08-30 At&T Corp. IP call forward profile
US6570855B1 (en) 1999-12-30 2003-05-27 At&T Corp. Automatic call manager traffic gate feature
US6373817B1 (en) 1999-12-30 2002-04-16 At&T Corp. Chase me system
US6687360B2 (en) 1999-12-30 2004-02-03 At&T Corp. Personal IP follow-me service
US6252952B1 (en) 1999-12-30 2001-06-26 At&T Corp Personal user network (closed user network) PUN/CUN
US7180889B1 (en) 1999-12-30 2007-02-20 At&T Corp. Personal control of address assignment and greeting options for multiple BRG ports
DE10000826A1 (de) * 2000-01-12 2001-07-19 Alcatel Sa Verfahren, Diensterechner, Vermittlungsstelle, Endgeräte und Programm-Module zur Behandlung ankommender Telefonanrufe während einer eine Teilnehmeranschlussleitung blockierenden Online-Datennetzwerk-Sitzung
JP4355532B2 (ja) * 2003-07-29 2009-11-04 ソフトバンクＢｂ株式会社 ゲートウェイ装置、内線電話交換システム及び内線電話交換方法
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US7940746B2 (en) 2004-08-24 2011-05-10 Comcast Cable Holdings, Llc Method and system for locating a voice over internet protocol (VoIP) device connected to a network
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US8005100B2 (en) * 2006-09-21 2011-08-23 Active Control Technology Inc. Network for confined hazardous or other extreme environments

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3315884A1 (de) * 1983-05-02 1984-11-08 Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt Verfahren und schaltungsanordnung zum betreiben einer zentralgesteuerten fernmelde-,insbesondere fernsprechvermittlungsanlage
EP0647381B1 (en) * 1992-06-25 1999-05-19 Apropos Technology, Inc. Call distributor
US5434906A (en) * 1993-09-13 1995-07-18 Robinson; Michael J. Method and apparatus for processing an incoming call in a communication system
FI95525C (sv) * 1993-11-09 1996-02-12 Icl Data Oy Informationssystem för en telefonväxel
DE69534262T2 (de) * 1995-01-05 2006-05-04 Ntt Mobile Communications Network Inc. Kommunikationsvermittungssystem und -verfahren

Also Published As

Publication number Publication date
CA2281479C (en) 2002-07-23
EP1016262A1 (en) 2000-07-05
FI19991727A (sv) 1999-08-13
EP1016262A4 (en) 2004-09-22
WO1998036551A1 (en) 1998-08-20
CA2281479A1 (en) 1998-08-20
AU6254598A (en) 1998-09-08
SE9902820D0 (sv) 1999-07-30

Similar Documents

Publication Publication Date Title
SE9902820L (sv) Förfarande och anordning för att koppla ett inkommande samtal till ett datorsystem som redan är engagerat i en kommunikationssession
US8532021B2 (en) Data communications over voice channel with mobile consumer communications devices
KR100923483B1 (ko) 오디오 전송 시스템 및 방법
US7254227B2 (en) Signal-based session management for telephonic applications
MXPA02012699A (es) Metodo y sistema para contestar llamadas.
BR0016097A (pt) Método e sistema de comunicação
EP1116364A4 (en) EMBEDDED WEBPHONE MODULE
MY109715A (en) Contrast correction device.
WO2007109343A3 (en) Mobile device calls via private branch exchange
BR0005941A (pt) Método de proporcionar serviço de comunicação em um sistema de comunicação de telefonia de internet
WO2004004288A3 (en) Telephone call information delivery system
FI20001162A (sv) Acessionssystem
FR2810487B1 (fr) Systeme d'accueil telephonique de correspondants en cas d'indisponibilite d'un souscripteur
CA2250902A1 (en) Terminating data voice call architecture
US8331353B2 (en) Voice internet transmission system
NO20015022D0 (no) Fremgangsmåte og system for frembringelse av nye tjenester i et telekommunikasjonssystem
ATE363180T1 (de) Fernsprechaufzeichnungsgerät
TR199902603T2 (xx) Telefon �ebekeleri yoluyla mesaj ileten zamans�z ba�lant� verileri
SE9801125L (sv) Förfarande för röstringning vid telekommunikationssystem
WO2003009549A3 (en) Central office for integrating the internet with pstn
KR20020042072A (ko) 인터넷을 이용한 국제통화 운영시스템
JPH0235859A (ja) 音声蓄積装置の音声操作案内伝送方式
KR19990001669A (ko) 인터넷서버를 통한 음성통화장치
JPS6224753A (ja) 音声呼出機能付電話端末
CA2239038A1 (en) Application call routing

Legal Events

Date Code Title Description
NAV Patent application has lapsed

Ref document number: 9902820-1

Format of ref document f/p: F