BR112019001758A2 - sistema de enfileiramento de mídia social automatizado - Google Patents

sistema de enfileiramento de mídia social automatizado

Info

Publication number
BR112019001758A2
BR112019001758A2 BR112019001758-5A BR112019001758A BR112019001758A2 BR 112019001758 A2 BR112019001758 A2 BR 112019001758A2 BR 112019001758 A BR112019001758 A BR 112019001758A BR 112019001758 A2 BR112019001758 A2 BR 112019001758A2
Authority
BR
Brazil
Prior art keywords
social media
response
queuing system
automated social
user interface
Prior art date
Application number
BR112019001758-5A
Other languages
English (en)
Inventor
Gregorio Mora Jose
Original Assignee
ACF Technologies, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by ACF Technologies, Inc. filed Critical ACF Technologies, Inc.
Publication of BR112019001758A2 publication Critical patent/BR112019001758A2/pt

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0277—Online advertisement
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/28—Databases characterised by their database models, e.g. relational or object models
    • G06F16/284—Relational databases
    • G06F16/285—Clustering or classification

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Tourism & Hospitality (AREA)
  • Computing Systems (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Primary Health Care (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

a presente inveção revela uma fila automatizada é provida incluindo circuito de processamento configurado para receber uma ou mais colunas de uma plataforma de mídia social associada a uma entidade alvo, geração de um caso incluindo o conteúdo de um poste, entre o caso em uma fila virtual para revisão de agente, em resposta ao caso de alcançar a frente da fila virtual, fazer com que o conteúdo seja exibido para um agente em uma interface de utilizador, receber uma resposta a partir da interface de utilizador e fazer com que a resposta seja lançada na plataforma de mídia social.
BR112019001758-5A 2016-07-29 2017-07-31 sistema de enfileiramento de mídia social automatizado BR112019001758A2 (pt)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US201662368304P 2016-07-29 2016-07-29
US62/368,304 2016-07-29
US201662420102P 2016-11-10 2016-11-10
US62/420,102 2016-11-10
US201762510316P 2017-05-24 2017-05-24
US62/510,316 2017-05-24
PCT/US2017/044732 WO2018023127A1 (en) 2016-07-29 2017-07-31 Automated social media queuing system

Publications (1)

Publication Number Publication Date
BR112019001758A2 true BR112019001758A2 (pt) 2019-05-07

Family

ID=61010188

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112019001758-5A BR112019001758A2 (pt) 2016-07-29 2017-07-31 sistema de enfileiramento de mídia social automatizado

Country Status (6)

Country Link
US (3) US11341506B2 (pt)
EP (1) EP3491511A4 (pt)
BR (1) BR112019001758A2 (pt)
CA (1) CA3032420A1 (pt)
MX (1) MX2019001246A (pt)
WO (1) WO2018023127A1 (pt)

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Also Published As

Publication number Publication date
US11941642B2 (en) 2024-03-26
EP3491511A1 (en) 2019-06-05
US20240185259A1 (en) 2024-06-06
CA3032420A1 (en) 2018-02-01
US20220253867A1 (en) 2022-08-11
EP3491511A4 (en) 2020-02-12
MX2019001246A (es) 2019-08-16
US20180033019A1 (en) 2018-02-01
WO2018023127A1 (en) 2018-02-01
US11341506B2 (en) 2022-05-24

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Date Code Title Description
B350 Update of information on the portal [chapter 15.35 patent gazette]
B06W Patent application suspended after preliminary examination (for patents with searches from other patent authorities) chapter 6.23 patent gazette]
B07A Application suspended after technical examination (opinion) [chapter 7.1 patent gazette]
B09B Patent application refused [chapter 9.2 patent gazette]