BR0307704A - Aproveitamento eficiente de recursos-ivr colocados à disposição para sistemas de telecomunicação - Google Patents

Aproveitamento eficiente de recursos-ivr colocados à disposição para sistemas de telecomunicação

Info

Publication number
BR0307704A
BR0307704A BR0307704-7A BR0307704A BR0307704A BR 0307704 A BR0307704 A BR 0307704A BR 0307704 A BR0307704 A BR 0307704A BR 0307704 A BR0307704 A BR 0307704A
Authority
BR
Brazil
Prior art keywords
ivr
resources
communication systems
efficient use
systems
Prior art date
Application number
BR0307704-7A
Other languages
English (en)
Inventor
Norbert L Big
Original Assignee
Siemens Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Ag filed Critical Siemens Ag
Publication of BR0307704A publication Critical patent/BR0307704A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)

Abstract

"APROVEITAMENTO EFICIENTE DE RECURSOS-IVR COLOCADOS à DISPOSIçãO PARA SISTEMAS DE TELECOMUNICAçãO". A presente invenção refere-se a um sistema-IVR (interactive voice response system) para o oferecimento de funções e recursos para serviços que abrangem a emissão de voz interativa ou a emissão de mensagens, assim como três processos para o tratamento de estreitamento de recursos do sistema-IVR. Do sistema-IVR é oferecido um conjunto de recursos para diversos sistemas de comunicação. Devido à conjugação exclusiva, alternativa das interfaces de comando e das interfaces de dados úteis do sistema-IVR para os sistemas de comunicação resultam, para os sistemas de comunicação, sistemas-IVR virtuais conjugados a cada sistema de comunicação. Os estreitamentos de recursos no caso de acesso de vários sistemas de comunicação no sistema-IVR podem ser evitados pelo fato de serem recusados pedidos para os quais os recursos necessários não podem ser reservados ou pelo fato de que os pedidos, em cujo processamento ocorrem retardos excessivos devido à espera por recursos, são interrompidos. A invenção tem a vantagem de um aproveitamento eficiente dos recursos oferecidos pelo sistema-IVR.
BR0307704-7A 2002-02-19 2003-02-05 Aproveitamento eficiente de recursos-ivr colocados à disposição para sistemas de telecomunicação BR0307704A (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP02003741A EP1337097A1 (de) 2002-02-19 2002-02-19 Effiziente Ausnutzung von für Vermittlungssysteme bereitgestellten IVR-Ressourcen
PCT/EP2003/001132 WO2003071771A1 (de) 2002-02-19 2003-02-05 Effiziente ausnutzung von für vermittlungssysteme bereitgestellten ivr-ressourcen

Publications (1)

Publication Number Publication Date
BR0307704A true BR0307704A (pt) 2005-01-11

Family

ID=27619155

Family Applications (1)

Application Number Title Priority Date Filing Date
BR0307704-7A BR0307704A (pt) 2002-02-19 2003-02-05 Aproveitamento eficiente de recursos-ivr colocados à disposição para sistemas de telecomunicação

Country Status (6)

Country Link
US (1) US9060060B2 (pt)
EP (2) EP1337097A1 (pt)
CN (1) CN1636383A (pt)
BR (1) BR0307704A (pt)
DE (1) DE50303029D1 (pt)
WO (1) WO2003071771A1 (pt)

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US8041773B2 (en) 2007-09-24 2011-10-18 The Research Foundation Of State University Of New York Automatic clustering for self-organizing grids
US8543406B2 (en) * 2009-01-22 2013-09-24 Yahoo! Inc. Method and system for communicating with an interactive voice response (IVR) system
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US10877695B2 (en) 2009-10-30 2020-12-29 Iii Holdings 2, Llc Memcached server functionality in a cluster of data processing nodes
DE202011111062U1 (de) 2010-01-25 2019-02-19 Newvaluexchange Ltd. Vorrichtung und System für eine Digitalkonversationsmanagementplattform
US8605132B1 (en) * 2010-03-26 2013-12-10 Insors Integrated Communications Methods, systems and program products for managing resource distribution among a plurality of server applications
CN102946498B (zh) * 2012-10-11 2015-04-15 无锡天讯达科技有限公司 多线程,多路并行ivr智能语音电话群呼控制方法

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Also Published As

Publication number Publication date
WO2003071771A1 (de) 2003-08-28
EP1477016B1 (de) 2006-04-19
US9060060B2 (en) 2015-06-16
EP1337097A1 (de) 2003-08-20
CN1636383A (zh) 2005-07-06
US20050163288A1 (en) 2005-07-28
EP1477016A1 (de) 2004-11-17
DE50303029D1 (de) 2006-05-24

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 7A,8A E 9A ANUIDADE(S).

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: NAO APRESENTADA A GUIA DE CUMPRIMENTO DE EXIGENCIA. REFERENTE AS 7A, 8A E 9A ANUIDADES.