BR0207263A - Controle de filas de chamadas - Google Patents
Controle de filas de chamadasInfo
- Publication number
- BR0207263A BR0207263A BR0207263-7A BR0207263A BR0207263A BR 0207263 A BR0207263 A BR 0207263A BR 0207263 A BR0207263 A BR 0207263A BR 0207263 A BR0207263 A BR 0207263A
- Authority
- BR
- Brazil
- Prior art keywords
- answering
- alternatives
- alternative
- telephone
- indication
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
- Mobile Radio Communication Systems (AREA)
- Exchange Systems With Centralized Control (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Meter Arrangements (AREA)
- Liquid Crystal Substances (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
"CONTROLE DE FILAS DE CHAMADAS". A presente invenção se refere a uma disposição e um método para controle de atendimentos em um telefone. A disposição compreende: um dispositivo de conexão (8); um dispositivo de identificação que identifica um número A, pertencente ao chamador e um dispositivo de processamento, disposto para criar pelo menos duas alternativas de atendimento, em que cada alternativa de atendimento compreende um respectivo instante de tempo, no qual a parte chamada do referido telefone pretende retornar a chamada. As alternativas de atendimento são apresentadas em um mostrador (2), em conjunto com uma indicação do referido número A. Um dispositivo de alimentação de entrada (4 5, 6) é utilizado para selecionar uma dentre as pelo menos duas alternativas de atendimento, fato pelo qual o dispositivo de processamento encontra-se disposto para transmitir a alternativa de atendimento selecionado ao número A. a alternativa de atendimento selecionada e uma indicação do número A se apresenta no referido mostrador como um lembrete à parte chamada.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
SE0100596A SE518228C2 (sv) | 2001-02-22 | 2001-02-22 | Telefonköhantering |
PCT/SE2002/000296 WO2002067557A1 (en) | 2001-02-22 | 2002-02-20 | Call queue handling |
Publications (1)
Publication Number | Publication Date |
---|---|
BR0207263A true BR0207263A (pt) | 2004-06-15 |
Family
ID=20283084
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BR0207263-7A BR0207263A (pt) | 2001-02-22 | 2002-02-20 | Controle de filas de chamadas |
Country Status (16)
Country | Link |
---|---|
US (1) | US6856677B2 (pt) |
EP (1) | EP1362470B1 (pt) |
JP (1) | JP2004520747A (pt) |
CN (1) | CN1257638C (pt) |
AT (1) | ATE507665T1 (pt) |
AU (1) | AU2002232364B2 (pt) |
BR (1) | BR0207263A (pt) |
CA (1) | CA2438447C (pt) |
CY (1) | CY1111589T1 (pt) |
DE (1) | DE60239856D1 (pt) |
DK (1) | DK1362470T3 (pt) |
ES (1) | ES2363930T3 (pt) |
PT (1) | PT1362470E (pt) |
RU (1) | RU2287906C2 (pt) |
SE (1) | SE518228C2 (pt) |
WO (1) | WO2002067557A1 (pt) |
Families Citing this family (33)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20040233892A1 (en) * | 2001-05-16 | 2004-11-25 | Roberts Linda Ann | Priority caller alert |
US7012999B2 (en) * | 2001-06-25 | 2006-03-14 | Bellsouth Intellectual Property Corporation | Audio caller identification |
US7085358B2 (en) | 2001-06-25 | 2006-08-01 | Bellsouth Intellectual Property Corporation | Visual caller identification |
US7403768B2 (en) * | 2001-08-14 | 2008-07-22 | At&T Delaware Intellectual Property, Inc. | Method for using AIN to deliver caller ID to text/alpha-numeric pagers as well as other wireless devices, for calls delivered to wireless network |
US7315614B2 (en) | 2001-08-14 | 2008-01-01 | At&T Delaware Intellectual Property, Inc. | Remote notification of communications |
US7269249B2 (en) * | 2001-09-28 | 2007-09-11 | At&T Bls Intellectual Property, Inc. | Systems and methods for providing user profile information in conjunction with an enhanced caller information system |
US7315618B1 (en) * | 2001-12-27 | 2008-01-01 | At&T Bls Intellectual Property, Inc. | Voice caller ID |
US20050073999A1 (en) * | 2002-05-13 | 2005-04-07 | Bellsouth Intellectual Property Corporation | Delivery of profile-based third party content associated with an incoming communication |
US7127488B1 (en) * | 2002-07-23 | 2006-10-24 | Bellsouth Intellectual Property Corp. | System and method for gathering information related to a geographical location of a caller in an internet-based communication system |
US7139374B1 (en) * | 2002-07-23 | 2006-11-21 | Bellsouth Intellectual Property Corp. | System and method for gathering information related to a geographical location of a callee in a public switched telephone network |
US7623645B1 (en) * | 2002-07-23 | 2009-11-24 | At&T Intellectual Property, I, L.P. | System and method for gathering information related to a geographical location of a caller in a public switched telephone network |
US7145998B1 (en) * | 2002-07-29 | 2006-12-05 | Bellsouth Intellectual Property Corporation | Systems, methods, and devices for a callback/callback reminder feature |
US7443964B2 (en) * | 2003-04-18 | 2008-10-28 | At&T Intellectual Property, I,L.P. | Caller ID messaging |
US7283625B2 (en) * | 2003-04-18 | 2007-10-16 | At&T Bls Intellectual Property, Inc. | Caller ID messaging telecommunications services |
US7978833B2 (en) * | 2003-04-18 | 2011-07-12 | At&T Intellectual Property I, L.P. | Private caller ID messaging |
US7280646B2 (en) * | 2003-04-18 | 2007-10-09 | At&T Bls Intellectual Property, Inc. | Dynamic Caller ID messaging |
US7269412B2 (en) * | 2003-05-29 | 2007-09-11 | At&T Bls Intellectual Property, Inc. | Caller identification device and method of operation thereof |
US7609832B2 (en) * | 2003-11-06 | 2009-10-27 | At&T Intellectual Property, I,L.P. | Real-time client survey systems and methods |
US7623849B2 (en) | 2003-11-13 | 2009-11-24 | At&T Intellectual Property, I, L.P. | Method, system, and storage medium for providing comprehensive originator identification services |
US7672444B2 (en) | 2003-12-24 | 2010-03-02 | At&T Intellectual Property, I, L.P. | Client survey systems and methods using caller identification information |
US6970546B2 (en) * | 2004-01-12 | 2005-11-29 | Bellsouth Intellecutal Property Corp. | Intelligent remote caller ID |
US8195136B2 (en) | 2004-07-15 | 2012-06-05 | At&T Intellectual Property I, L.P. | Methods of providing caller identification information and related registries and radiotelephone networks |
US20060141926A1 (en) * | 2004-12-29 | 2006-06-29 | Nokia Corporation | Call rejections and reminders in order to enhance enjoyment of media items |
GB2423440A (en) * | 2005-02-21 | 2006-08-23 | Orange Personal Comm Serv Ltd | Messaging and information system for unanswered calls |
US20070004383A1 (en) * | 2005-06-23 | 2007-01-04 | Agozo Francis K | Method and apparatus for providing a call reminder |
US8873521B2 (en) * | 2007-07-06 | 2014-10-28 | Sony Corporation | Methods of determining information regarding remote user terminals and related systems and computer program products |
US8160226B2 (en) | 2007-08-22 | 2012-04-17 | At&T Intellectual Property I, L.P. | Key word programmable caller ID |
US8243909B2 (en) | 2007-08-22 | 2012-08-14 | At&T Intellectual Property I, L.P. | Programmable caller ID |
US8340631B2 (en) * | 2009-03-24 | 2012-12-25 | T-Mobile Usa, Inc. | Deferred communication and relationship management |
US20100246791A1 (en) * | 2009-03-24 | 2010-09-30 | T-Mobile Usa, Inc. | Calendar-based return communication |
US8311203B2 (en) * | 2009-03-24 | 2012-11-13 | T-Mobile Usa, Inc. | User-initiated return communication |
US9430494B2 (en) * | 2009-12-28 | 2016-08-30 | Oracle International Corporation | Spatial data cartridge for event processing systems |
KR102558164B1 (ko) * | 2016-08-30 | 2023-07-21 | 삼성전자 주식회사 | 콜 백 알림 서비스 방법 및 전자 장치 |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5155761A (en) * | 1990-01-26 | 1992-10-13 | Intervoice, Inc. | Automatic call back system and method of operation |
US5568540A (en) * | 1993-09-13 | 1996-10-22 | Active Voice Corporation | Method and apparatus for selecting and playing a voice mail message |
US5434906A (en) * | 1993-09-13 | 1995-07-18 | Robinson; Michael J. | Method and apparatus for processing an incoming call in a communication system |
US5625676A (en) * | 1993-09-13 | 1997-04-29 | Active Voice Corporation | Method and apparatus for monitoring a caller's name while using a telephone |
AU1854997A (en) | 1995-09-08 | 1997-04-09 | Mardhekar, Dhananjay Vishnu | International time indicating system |
US6574471B1 (en) | 1998-02-03 | 2003-06-03 | Ericsson Inc. | Apparatus and method for handling incoming calls received by a portable intelligent communications device during a meeting |
-
2001
- 2001-02-22 SE SE0100596A patent/SE518228C2/sv not_active IP Right Cessation
-
2002
- 2002-02-20 DK DK02712588.9T patent/DK1362470T3/da active
- 2002-02-20 DE DE60239856T patent/DE60239856D1/de not_active Expired - Lifetime
- 2002-02-20 WO PCT/SE2002/000296 patent/WO2002067557A1/en active Application Filing
- 2002-02-20 CA CA002438447A patent/CA2438447C/en not_active Expired - Lifetime
- 2002-02-20 BR BR0207263-7A patent/BR0207263A/pt not_active Application Discontinuation
- 2002-02-20 PT PT02712588T patent/PT1362470E/pt unknown
- 2002-02-20 JP JP2002566952A patent/JP2004520747A/ja active Pending
- 2002-02-20 ES ES02712588T patent/ES2363930T3/es not_active Expired - Lifetime
- 2002-02-20 RU RU2003128973/09A patent/RU2287906C2/ru not_active IP Right Cessation
- 2002-02-20 EP EP02712588A patent/EP1362470B1/en not_active Expired - Lifetime
- 2002-02-20 CN CNB028045890A patent/CN1257638C/zh not_active Expired - Fee Related
- 2002-02-20 AT AT02712588T patent/ATE507665T1/de active
- 2002-02-20 US US10/250,315 patent/US6856677B2/en not_active Expired - Lifetime
- 2002-02-20 AU AU2002232364A patent/AU2002232364B2/en not_active Ceased
-
2011
- 2011-06-24 CY CY20111100601T patent/CY1111589T1/el unknown
Also Published As
Publication number | Publication date |
---|---|
WO2002067557A8 (en) | 2004-05-21 |
US20040066928A1 (en) | 2004-04-08 |
RU2287906C2 (ru) | 2006-11-20 |
CN1491513A (zh) | 2004-04-21 |
RU2003128973A (ru) | 2005-03-27 |
JP2004520747A (ja) | 2004-07-08 |
CA2438447A1 (en) | 2002-08-29 |
SE0100596L (sv) | 2002-08-23 |
EP1362470A1 (en) | 2003-11-19 |
CN1257638C (zh) | 2006-05-24 |
SE518228C2 (sv) | 2002-09-10 |
US6856677B2 (en) | 2005-02-15 |
DE60239856D1 (de) | 2011-06-09 |
AU2002232364B2 (en) | 2006-07-20 |
DK1362470T3 (da) | 2011-08-08 |
ES2363930T3 (es) | 2011-08-19 |
CA2438447C (en) | 2010-02-02 |
PT1362470E (pt) | 2011-07-27 |
SE0100596D0 (sv) | 2001-02-22 |
CY1111589T1 (el) | 2015-10-07 |
ATE507665T1 (de) | 2011-05-15 |
EP1362470B1 (en) | 2011-04-27 |
WO2002067557A1 (en) | 2002-08-29 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
B07A | Application suspended after technical examination (opinion) [chapter 7.1 patent gazette] | ||
B15K | Others concerning applications: alteration of classification |
Free format text: AS CLASSIFICACOES ANTERIORES ERAM: H04M 1/64 , H04M 1/57 Ipc: H04M 1/00 (2006.01), H04M 1/57 (2006.01), H04M 1/6 |
|
B09B | Patent application refused [chapter 9.2 patent gazette] |
Free format text: INDEFIRO O PEDIDO DE ACORDO COM ART. 8O COMBINADO COM ART. 13 DA LPI |
|
B09B | Patent application refused [chapter 9.2 patent gazette] |