AU2001275933A1 - Pocket concierge and multimedia, wireless call center system and method - Google Patents

Pocket concierge and multimedia, wireless call center system and method

Info

Publication number
AU2001275933A1
AU2001275933A1 AU2001275933A AU7593301A AU2001275933A1 AU 2001275933 A1 AU2001275933 A1 AU 2001275933A1 AU 2001275933 A AU2001275933 A AU 2001275933A AU 7593301 A AU7593301 A AU 7593301A AU 2001275933 A1 AU2001275933 A1 AU 2001275933A1
Authority
AU
Australia
Prior art keywords
multimedia
call center
center system
wireless call
pocket concierge
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001275933A
Inventor
George Eugene Darby
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of AU2001275933A1 publication Critical patent/AU2001275933A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Tourism & Hospitality (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Primary Health Care (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Game Theory and Decision Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Transceivers (AREA)
AU2001275933A 2000-07-12 2001-07-13 Pocket concierge and multimedia, wireless call center system and method Abandoned AU2001275933A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US21753600P 2000-07-12 2000-07-12
US60217536 2000-07-12
PCT/US2001/022285 WO2002039605A1 (en) 2000-07-12 2001-07-12 Pocket concierge and multimedia, wireless call center system and method

Publications (1)

Publication Number Publication Date
AU2001275933A1 true AU2001275933A1 (en) 2002-05-21

Family

ID=22811473

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001275933A Abandoned AU2001275933A1 (en) 2000-07-12 2001-07-13 Pocket concierge and multimedia, wireless call center system and method

Country Status (5)

Country Link
US (1) US20020006787A1 (en)
EP (1) EP1346484A4 (en)
JP (1) JP2006513461A (en)
AU (1) AU2001275933A1 (en)
WO (1) WO2002039605A1 (en)

Families Citing this family (56)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6347301B1 (en) * 1999-02-02 2002-02-12 Bearden, Iii Fred E. Conference communication facilitator and method of use
US20030014275A1 (en) * 1999-02-02 2003-01-16 Bearden Fred E. Attendee electronic sporting event information transmitting and storage systems
US7395231B2 (en) * 2000-07-14 2008-07-01 American Express Travel Related Services Company, Inc. Fee allocator system and method
US7287009B1 (en) * 2000-09-14 2007-10-23 Raanan Liebermann System and a method for carrying out personal and business transactions
US7315734B2 (en) * 2001-01-19 2008-01-01 Lucent Technologies Inc. Method for performing a predetermined action on wireless calls based on caller's location
GB2382749B (en) * 2001-11-28 2005-12-07 Nokia Mobile Developments Call routing
US7027821B2 (en) * 2002-01-28 2006-04-11 Bellsouth Intellectual Property Corporation System and method for accessing computer services via a wireless network
EP1359737A1 (en) * 2002-04-12 2003-11-05 Koninklijke KPN N.V. Method and system for a reward scheme in telecommunication services
US20030225622A1 (en) * 2002-05-28 2003-12-04 Doan William T. Method and system for entering orders of customers
CN1295917C (en) * 2002-08-23 2007-01-17 国际商业机器公司 Message transfer system and method capable of percepting user surrounding environment
US20040110487A1 (en) * 2002-12-09 2004-06-10 International Business Machines Corporation Wireless network access system
US8514839B2 (en) 2003-03-27 2013-08-20 At&T Intellectual Property I, L.P. Internet protocol (IP) address exchange service
US7406321B2 (en) * 2003-03-27 2008-07-29 General Motors Corporation Method and system for providing user-selected telematic services
US20040214600A1 (en) * 2003-04-24 2004-10-28 Malvin Schechet Guest services device
JP4589871B2 (en) * 2003-09-19 2010-12-01 ソフトバンクモバイル株式会社 International roaming compatible mobile communication network system
EP1704515A4 (en) * 2003-12-12 2008-05-07 Medic4All A G Method and system for providing medical assistance to a traveler
DE10358995A1 (en) * 2003-12-15 2005-07-14 Detewe Deutsche Telephonwerke Aktiengesellschaft & Co. Kg Telecommunication system and method for its operation
US7811172B2 (en) 2005-10-21 2010-10-12 Cfph, Llc System and method for wireless lottery
US7637810B2 (en) 2005-08-09 2009-12-29 Cfph, Llc System and method for wireless gaming system with alerts
US8616967B2 (en) 2004-02-25 2013-12-31 Cfph, Llc System and method for convenience gaming
US8092303B2 (en) 2004-02-25 2012-01-10 Cfph, Llc System and method for convenience gaming
US7534169B2 (en) 2005-07-08 2009-05-19 Cfph, Llc System and method for wireless gaming system with user profiles
US20070060358A1 (en) 2005-08-10 2007-03-15 Amaitis Lee M System and method for wireless gaming with location determination
US7347781B2 (en) * 2004-03-03 2008-03-25 Motorola, Inc. Method and system for reality gaming on wireless devices
CN100376090C (en) * 2004-07-23 2008-03-19 乐金电子（惠州）有限公司 Terminal equipment of vehicle information service system and selecting method of its communication corp
US20100241459A1 (en) * 2005-03-30 2010-09-23 Rao Y Ramprasad System and method for tracking consumer healthcare behavior
TWM280051U (en) * 2005-07-08 2005-11-01 Pchome Online Inc Internet protocol phone having female stereo connector
US10510214B2 (en) 2005-07-08 2019-12-17 Cfph, Llc System and method for peer-to-peer wireless gaming
US8070604B2 (en) 2005-08-09 2011-12-06 Cfph, Llc System and method for providing wireless gaming as a service application
US7644861B2 (en) 2006-04-18 2010-01-12 Bgc Partners, Inc. Systems and methods for providing access to wireless gaming devices
US7549576B2 (en) 2006-05-05 2009-06-23 Cfph, L.L.C. Systems and methods for providing access to wireless gaming devices
US8939359B2 (en) 2006-05-05 2015-01-27 Cfph, Llc Game access device with time varying signal
US20070293149A1 (en) * 2006-06-16 2007-12-20 Roy Wubker Portable handheld satellite phone conversion module
US20080227446A1 (en) * 2006-06-16 2008-09-18 Roy Wubker Portable handheld satellite phone conversion module
US9306952B2 (en) 2006-10-26 2016-04-05 Cfph, Llc System and method for wireless gaming with location determination
US8292741B2 (en) 2006-10-26 2012-10-23 Cfph, Llc Apparatus, processes and articles for facilitating mobile gaming
US8510567B2 (en) 2006-11-14 2013-08-13 Cfph, Llc Conditional biometric access in a gaming environment
US8645709B2 (en) 2006-11-14 2014-02-04 Cfph, Llc Biometric access data encryption
US9411944B2 (en) 2006-11-15 2016-08-09 Cfph, Llc Biometric access sensitivity
US9183693B2 (en) 2007-03-08 2015-11-10 Cfph, Llc Game access device
US8581721B2 (en) 2007-03-08 2013-11-12 Cfph, Llc Game access device with privileges
US8319601B2 (en) 2007-03-14 2012-11-27 Cfph, Llc Game account access device
KR101064223B1 (en) 2009-12-15 2011-09-14 한라대학교산학협력단 System for issuing a visitation certificate
US8956231B2 (en) 2010-08-13 2015-02-17 Cfph, Llc Multi-process communication regarding gaming information
US8974302B2 (en) 2010-08-13 2015-03-10 Cfph, Llc Multi-process communication regarding gaming information
KR101293370B1 (en) * 2011-02-10 2013-08-05 주식회사 엘지씨엔에스 System and method for servicing customized mobile content
JP5614463B2 (en) * 2011-02-15 2014-10-29 富士通株式会社 Operator selection device, operator selection program, and operator selection method
ES2773326T3 (en) * 2011-07-04 2020-07-10 Naxos Finance Sa Information distribution system and method
US20130266925A1 (en) * 2012-01-30 2013-10-10 Arizona Board Of Regents On Behalf Of The University Of Arizona Embedded Conversational Agent-Based Kiosk for Automated Interviewing
US9600805B2 (en) * 2013-06-25 2017-03-21 Sap Se Presenting information on a mobile communication device
US10075755B2 (en) 2015-09-18 2018-09-11 Sorenson Media, Inc. Digital overlay offers on connected media devices
JP6176553B1 (en) * 2016-03-23 2017-08-09 株式会社パラダイムシフト System usage fee management apparatus and system usage fee management method
JP6888424B2 (en) * 2017-05-30 2021-06-16 株式会社リコー Information processing system, electronic device, information processing method, information processing program and information update method
US11587107B2 (en) * 2019-11-21 2023-02-21 Rockspoon, Inc. System and method for customer and business referrals with a smart device concierge system
US11783358B2 (en) * 2019-11-21 2023-10-10 Rockspoon, Inc. System and method for customer and business referral with a concierge system
US11303750B2 (en) 2020-06-30 2022-04-12 Avaya Management L.P. Intelligent interactive voice response (IVR) navigator

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI85776C (en) * 1990-08-20 1992-05-25 Nokia Oy Ab Portable personal workstation
US6192255B1 (en) * 1992-12-15 2001-02-20 Texas Instruments Incorporated Communication system and methods for enhanced information transfer
US5625668A (en) * 1994-04-12 1997-04-29 Trimble Navigation Limited Position reporting cellular telephone
US5719936A (en) * 1995-03-07 1998-02-17 Siemens Aktiengesellschaft Communication device for mobile operation having a telephone and notebook with display
US6085112A (en) * 1995-05-03 2000-07-04 Siemens Aktiengesellschaft Communication device
US5809415A (en) * 1995-12-11 1998-09-15 Unwired Planet, Inc. Method and architecture for an interactive two-way data communication network
FI111309B (en) * 1996-01-03 2003-06-30 Nokia Corp A terminal connected to a telecommunications network by radio
US6243596B1 (en) * 1996-04-10 2001-06-05 Lextron Systems, Inc. Method and apparatus for modifying and integrating a cellular phone with the capability to access and browse the internet
US6138072A (en) * 1997-04-24 2000-10-24 Honda Giken Kogyo Kabushiki Kaisha Navigation device
AU8386198A (en) * 1997-08-29 1999-03-22 Northern Telecom Limited Method and apparatus for web inquiry response via internet video
US6065120A (en) * 1997-12-09 2000-05-16 Phone.Com, Inc. Method and system for self-provisioning a rendezvous to ensure secure access to information in a database from multiple devices
US6167255A (en) * 1998-07-29 2000-12-26 @Track Communications, Inc. System and method for providing menu data using a communication network
AU2024100A (en) * 1998-11-13 2000-06-05 Ensera, Inc. Electronic commerce search, retrieval and transaction system

Also Published As

Publication number Publication date
EP1346484A4 (en) 2005-12-07
US20020006787A1 (en) 2002-01-17
EP1346484A1 (en) 2003-09-24
WO2002039605A1 (en) 2002-05-16
JP2006513461A (en) 2006-04-20

Similar Documents

Publication Publication Date Title
AU2001275933A1 (en) Pocket concierge and multimedia, wireless call center system and method
AU2002334272A1 (en) System and method for wireless multimedia communication
AU2001282651A1 (en) Method and system for providing wireless multimedia services using bluetooth
AU2001276992A1 (en) Method, system, and protocol for location-aware mobile devices
AU2001266851A1 (en) Method and system for selectively connecting mobile users based on physical proximity
GB2383236B (en) Wireless communication system and method
EP1206156A3 (en) Mobile communication method and mobile communication system
SG109433A1 (en) Information processing system, hand held cellular phone, and information processing method
AU2733400A (en) System and method for enhanced wireless communication features
AU5450900A (en) Advanced wireless phone system
AU2001267893A1 (en) Wireless communication device, and wireless communication method
AU5136000A (en) Systems and methods for providing push to talk feature for wireless communication systems
EP1185033A4 (en) Multicasting method, multicasting system, mobile station and base station
GB2374223B (en) Mobile telephone,and system,and base station therefor
AU2002234030A1 (en) System and method for providing wireless communication services
AU6478201A (en) Mobile plating system and method
AU2003240770A1 (en) Wireless communication system architecture, mobile station and method
SG90098A1 (en) Mobile communication system and method
AU7452700A (en) Wireless base station system, and wireless transmission method
AU3231701A (en) Mobile communication system and mobile communication method
HK1037835A1 (en) Mobile phone system and handover method.
SG105516A1 (en) Short range radio continuous communication method and system
AU1624101A (en) System and method for providing push-to-talk feature for wireless communication systems
AU2001239762A1 (en) Systems and methods for wireless communications
HK1052429A1 (en) Mobile phone system and mobile phone set