AU2001228700A1 - Information Service - Google Patents

Information Service

Info

Publication number
AU2001228700A1
AU2001228700A1 AU2001228700A AU2001228700A AU2001228700A1 AU 2001228700 A1 AU2001228700 A1 AU 2001228700A1 AU 2001228700 A AU2001228700 A AU 2001228700A AU 2001228700 A AU2001228700 A AU 2001228700A AU 2001228700 A1 AU2001228700 A1 AU 2001228700A1
Authority
AU
Australia
Prior art keywords
information service
service
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
AU2001228700A
Other versions
AU2001228700B2 (en
Inventor
John William Mears
Richard John Patterson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HELPMAGIC Ltd
Original Assignee
HELPMAGIC Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from GB0002875A external-priority patent/GB2359215B/en
Application filed by HELPMAGIC Ltd filed Critical HELPMAGIC Ltd
Publication of AU2001228700A1 publication Critical patent/AU2001228700A1/en
Assigned to HELPMAGIC LIMITED reassignment HELPMAGIC LIMITED Amend patent request/document other than specification (104) Assignors: HELPMAGIC.COM LTD
Application granted granted Critical
Publication of AU2001228700B2 publication Critical patent/AU2001228700B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

AU2001228700A 2000-02-08 2001-01-31 Information Service Ceased AU2001228700B2 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
GB0002875.3 2000-02-08
GB0002875A GB2359215B (en) 2000-02-08 2000-02-08 Information service
PCT/GB2001/000397 WO2001059562A2 (en) 2000-02-08 2001-01-31 Information service for providing help contents

Publications (2)

Publication Number Publication Date
AU2001228700A1 true AU2001228700A1 (en) 2001-11-01
AU2001228700B2 AU2001228700B2 (en) 2006-12-21

Family

ID=9885176

Family Applications (2)

Application Number Title Priority Date Filing Date
AU2870001A Pending AU2870001A (en) 2000-02-08 2001-01-31 Information service
AU2001228700A Ceased AU2001228700B2 (en) 2000-02-08 2001-01-31 Information Service

Family Applications Before (1)

Application Number Title Priority Date Filing Date
AU2870001A Pending AU2870001A (en) 2000-02-08 2001-01-31 Information service

Country Status (8)

Country Link
US (1) US20030137544A1 (en)
EP (1) EP1272928A2 (en)
JP (1) JP2003523011A (en)
CN (1) CN1398370A (en)
AU (2) AU2870001A (en)
CA (1) CA2399675A1 (en)
GB (1) GB2359215B (en)
WO (1) WO2001059562A2 (en)

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GB2368246B (en) 2000-10-17 2004-09-01 Hewlett Packard Co Overview subsystem for information page server
GB2368224B (en) 2000-10-17 2004-08-25 Hewlett Packard Co Content provider entity for communication session
GB2368225B (en) 2000-10-17 2003-12-10 Hewlett Packard Co Inviting assistant entity into a network communication session
GB2368226B (en) * 2000-10-17 2004-08-25 Hewlett Packard Co Helper entity for comuunication session
GB0028810D0 (en) 2000-11-25 2001-01-10 Hewlett Packard Co Voice communication concerning a local entity
US20040139156A1 (en) * 2001-12-21 2004-07-15 Matthews W. Donald Methods of providing direct technical support over networks
US20040049547A1 (en) * 2001-12-21 2004-03-11 Matthews W. Donald Methods for providing information over networks responsive to digital device user requests
US7062505B2 (en) * 2002-11-27 2006-06-13 Accenture Global Services Gmbh Content management system for the telecommunications industry
US7418403B2 (en) * 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US20040100493A1 (en) * 2002-11-27 2004-05-27 Reid Gregory S. Dynamically ordering solutions
US7395499B2 (en) 2002-11-27 2008-07-01 Accenture Global Services Gmbh Enforcing template completion when publishing to a content management system
US7769622B2 (en) * 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US9396473B2 (en) 2002-11-27 2016-07-19 Accenture Global Services Limited Searching within a contact center portal
US20050014116A1 (en) * 2002-11-27 2005-01-20 Reid Gregory S. Testing information comprehension of contact center users
US7200614B2 (en) * 2002-11-27 2007-04-03 Accenture Global Services Gmbh Dual information system for contact center users
US8572058B2 (en) 2002-11-27 2013-10-29 Accenture Global Services Limited Presenting linked information in a CRM system
US8275811B2 (en) 2002-11-27 2012-09-25 Accenture Global Services Limited Communicating solution information in a knowledge management system
CN100377551C (en) * 2004-06-18 2008-03-26 腾讯科技（深圳）有限公司 Method and system for providing prompt access utilizing prompt message
US20060069570A1 (en) * 2004-09-10 2006-03-30 Rightnow Technologies, Inc. System and method for defining and executing distributed multi-channel self-service applications
CN101091162B (en) * 2004-12-30 2010-09-08 Nxp股份有限公司 Data processing arrangement and method for operating the arrangement
US7792095B2 (en) 2006-03-31 2010-09-07 The Boeing Company VoIP and associated data delivery
US8510661B2 (en) * 2008-02-11 2013-08-13 Goldspot Media End to end response enabling collection and use of customer viewing preferences statistics
US9189794B2 (en) * 2008-02-11 2015-11-17 Goldspot Media, Inc. Method and apparatus for maximizing brand exposure in a minimal mobile display
US8701051B2 (en) * 2008-02-11 2014-04-15 Goldspot Media, Inc. Hot spot use in advertising
CN101291299B (en) * 2008-06-06 2011-04-06 腾讯科技（深圳）有限公司 Instant communicating method, system and terminal, and method for generating link for initiating session
US9077699B1 (en) 2008-09-11 2015-07-07 Bank Of America Corporation Text chat
US8271509B2 (en) * 2008-11-20 2012-09-18 Bank Of America Corporation Search and chat integration system
CN102082883B (en) * 2009-11-27 2013-11-06 中兴通讯股份有限公司 Method for customer service system to provide information for customers and customer service system
US20140164422A1 (en) * 2012-12-07 2014-06-12 Verizon Argentina SRL Relational approach to systems based on a request and response model
CN104156866A (en) * 2014-08-30 2014-11-19 林志辉 Application platform based on two-dimension code, NFC and mobile clients

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US5103498A (en) * 1990-08-02 1992-04-07 Tandy Corporation Intelligent help system
US5367667A (en) * 1992-09-25 1994-11-22 Compaq Computer Corporation System for performing remote computer system diagnostic tests
US5835583A (en) * 1995-10-05 1998-11-10 Bell Atlantic Network Services, Inc. Mediated AIN control of short code access to information service providers
GB2320843A (en) * 1996-12-24 1998-07-01 Ibm Establishing real time voice and/or video link via the Internet
JPH10271223A (en) * 1997-02-18 1998-10-09 Lucent Technol Inc Access supply device/method for web information
JPH1125174A (en) * 1997-07-02 1999-01-29 Nec Corp System and method for automatically sending answer in help disk system and recording medium recording automatic answer sending program
GB2329046B (en) * 1997-09-04 2002-12-18 Mitel Corp Web based help desk
US6212178B1 (en) * 1998-09-11 2001-04-03 Genesys Telecommunication Laboratories, Inc. Method and apparatus for selectively presenting media-options to clients of a multimedia call center
KR20010052840A (en) * 1998-06-15 2001-06-25 텔레호낙티에볼라게트 엘엠 에릭슨(피유비엘) Headline hyperlink broadcast service and system
US6411615B1 (en) * 1998-09-03 2002-06-25 Genesys Telecommunications Laboratories, Inc. Embedded web phone module
US6456699B1 (en) * 1998-11-30 2002-09-24 At&T Corp. Web-based generation of telephony-based interactive voice response applications
US6347333B2 (en) * 1999-01-15 2002-02-12 Unext.Com Llc Online virtual campus
US6510431B1 (en) * 1999-06-28 2003-01-21 International Business Machines Corporation Method and system for the routing of requests using an automated classification and profile matching in a networked environment
US6760727B1 (en) * 1999-07-30 2004-07-06 Convergys Cmg Utah, Inc. System for customer contact information management and methods for using same
US7106850B2 (en) * 2000-01-07 2006-09-12 Aastra Intecom Inc. Customer communication service system

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