ATE486453T1 - Verfahren und system zur implementierung von fernsprechdiensten unter verwendung von sprach- xml - Google Patents

Verfahren und system zur implementierung von fernsprechdiensten unter verwendung von sprach- xml

Info

Publication number
ATE486453T1
ATE486453T1 AT03759902T AT03759902T ATE486453T1 AT E486453 T1 ATE486453 T1 AT E486453T1 AT 03759902 T AT03759902 T AT 03759902T AT 03759902 T AT03759902 T AT 03759902T AT E486453 T1 ATE486453 T1 AT E486453T1
Authority
AT
Austria
Prior art keywords
implementing
telephone services
markup language
voice xml
language document
Prior art date
Application number
AT03759902T
Other languages
English (en)
Inventor
Thomas Creamer
Peeyush Jaiswal
Victor Moore
Scott Winters
Original Assignee
Ibm
Ibm Deutschland
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ibm, Ibm Deutschland filed Critical Ibm
Application granted granted Critical
Publication of ATE486453T1 publication Critical patent/ATE486453T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42144—Administration or customisation of services by service provider
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13056—Routines, finite state machines
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13109—Initializing, personal profile

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Communication Control (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
AT03759902T 2002-06-14 2003-05-28 Verfahren und system zur implementierung von fernsprechdiensten unter verwendung von sprach- xml ATE486453T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/172,264 US7266182B2 (en) 2002-06-14 2002-06-14 Method and system for implementing a telephony services feature using voice XML
PCT/EP2003/005609 WO2003107642A1 (en) 2002-06-14 2003-05-28 Method and system for implementing a telephony services using voice xml

Publications (1)

Publication Number Publication Date
ATE486453T1 true ATE486453T1 (de) 2010-11-15

Family

ID=29733008

Family Applications (1)

Application Number Title Priority Date Filing Date
AT03759902T ATE486453T1 (de) 2002-06-14 2003-05-28 Verfahren und system zur implementierung von fernsprechdiensten unter verwendung von sprach- xml

Country Status (9)

Country Link
US (1) US7266182B2 (de)
EP (1) EP1514401B8 (de)
JP (1) JP4473119B2 (de)
KR (1) KR20050003448A (de)
CN (1) CN1653791B (de)
AT (1) ATE486453T1 (de)
AU (1) AU2003260298A1 (de)
DE (1) DE60334693D1 (de)
WO (1) WO2003107642A1 (de)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI20045001A (fi) * 2004-01-02 2005-07-03 Nokia Corp Menetelmä ja järjestelmä puhepalvelun toteuttamiseksi päätelaitteella sekä vastaava päätelaite
US7415106B2 (en) * 2004-03-09 2008-08-19 Sbc Knowledge Ventures, Lp Network-based voice activated auto-attendant service with B2B connectors
US7308083B2 (en) * 2004-06-30 2007-12-11 Glenayre Electronics, Inc. Message durability and retrieval in a geographically distributed voice messaging system
US20070168472A1 (en) * 2006-01-18 2007-07-19 Sbc Knowledge Ventures L.P. Call center gui: XML converter
US10447857B2 (en) 2006-10-03 2019-10-15 Newvoicemedia Limited Method and apparatus for operating a contact center system
GB2439363B (en) * 2006-10-03 2008-06-25 New Voice Media Ltd Method and apparatus for operating a computer-telephony system
TWI331309B (en) * 2006-12-01 2010-10-01 Ind Tech Res Inst Method and system for executing correlative services
US7912963B2 (en) * 2007-06-28 2011-03-22 At&T Intellectual Property I, L.P. Methods and apparatus to control a voice extensible markup language (VXML) session
US8812622B2 (en) * 2011-05-13 2014-08-19 International Business Machines Corporation Application optimization in a network system
US10447823B2 (en) * 2014-01-08 2019-10-15 Marvell Semiconductor, Inc. Packet parsing engine
CN115982000B (zh) * 2022-11-28 2023-07-25 上海浦东发展银行股份有限公司 一种全场景语音机器人测试系统、方法、存储介质

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5826030A (en) 1995-11-30 1998-10-20 Excel Switching Corporation Telecommunication switch having a universal API with a single call processing message including user-definable data and response message each having a generic format
US6546430B2 (en) * 1996-04-25 2003-04-08 Microsoft Corporation Negotiating optimum parameters in a system of interconnected components
US5892950A (en) 1996-08-09 1999-04-06 Sun Microsystems, Inc. Interface for telecommunications network management
US5915001A (en) * 1996-11-14 1999-06-22 Vois Corporation System and method for providing and using universally accessible voice and speech data files
US6108629A (en) 1997-04-25 2000-08-22 At&T Corp. Method and apparatus for voice interaction over a network using an information flow controller
US6122363A (en) 1998-07-24 2000-09-19 Mci Communications Corp. Multi-protocol interface apparatus at a service control point
US6539359B1 (en) 1998-10-02 2003-03-25 Motorola, Inc. Markup language for interactive services and methods thereof
US6349132B1 (en) 1999-12-16 2002-02-19 Talk2 Technology, Inc. Voice interface for electronic documents
US20010048676A1 (en) * 2000-01-07 2001-12-06 Ray Jimenez Methods and apparatus for executing an audio attachment using an audio web retrieval telephone system
US6421674B1 (en) * 2000-02-15 2002-07-16 Nortel Networks Limited Methods and systems for implementing a real-time, distributed, hierarchical database using a proxiable protocol
US6922411B1 (en) * 2000-09-29 2005-07-26 Voxeo Corporation Networked computer telephony system driven by web-based applications
US20020099734A1 (en) * 2000-11-29 2002-07-25 Philips Electronics North America Corp. Scalable parser for extensible mark-up language
US7072328B2 (en) * 2001-01-12 2006-07-04 Voicegenie Technologies Inc. Computer-implemented voice markup language-based server

Also Published As

Publication number Publication date
US20030231747A1 (en) 2003-12-18
EP1514401B1 (de) 2010-10-27
AU2003260298A1 (en) 2003-12-31
US7266182B2 (en) 2007-09-04
EP1514401B8 (de) 2010-12-22
CN1653791A (zh) 2005-08-10
DE60334693D1 (de) 2010-12-09
JP4473119B2 (ja) 2010-06-02
KR20050003448A (ko) 2005-01-10
WO2003107642A1 (en) 2003-12-24
EP1514401A1 (de) 2005-03-16
CN1653791B (zh) 2010-09-15
JP2005535166A (ja) 2005-11-17

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