TWI764724B - Reservation management system and method - Google Patents
Reservation management system and methodInfo
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Abstract
一種預約管理系統，包含預約管理伺服器及終端電子裝置。預約管理伺服器根據來自該終端電子裝置的通話請求，判斷該通話請求是否包含行動電話號碼；當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，並且，當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。A reservation management system includes a reservation management server and a terminal electronic device. The reservation management server determines whether the call request includes a mobile phone number according to the call request from the terminal electronic device; when the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, and when the The reservation management server determines that the customer data includes the target phone number, and the reservation management server generates the reservation data including the peak time reservation data and the off-peak time reservation data according to the customer type corresponding to the target phone number or only includes A reservation webpage of the off-peak time reservation data, and a message including a reservation URL corresponding to the reservation webpage is sent according to the target phone number.
Description
本發明是有關於一種預約管理系統，特別是指一種基於顧客關係管理的預約管理系統。本發明還涉及一種基於顧客關係管理的預約管理方法。The present invention relates to a reservation management system, in particular to a reservation management system based on customer relationship management. The invention also relates to a reservation management method based on customer relationship management.
目前餐廳在提供顧客訂位時，為了減少人力成本，通常會使用以網頁的方式顯示可供訂位的時段及人數，供顧客自行選擇所欲訂位的時段及人數。At present, in order to reduce labor costs when restaurants provide customer reservations, they usually use a webpage to display the time slot and number of people available for reservation, so that customers can choose the time slot and number of people they want to reserve.
然而，現階段以網頁的方式，不論當前的顧客被該餐廳歸類為好顧客或壞顧客，都能夠以相同的網頁進行訂位，進而容易出現壞顧客訂了用餐尖峰時段的位置，但卻沒有出席，而導致餐廳營業損失。However, at this stage, in the form of web pages, regardless of whether the current customers are classified as good customers or bad customers by the restaurant, they can use the same web page to make reservations, and it is easy for bad customers to book seats during peak dining hours, but Failure to attend, resulting in loss of restaurant business.
因此，如何改善上述問題，遂成為本案所欲探討的主題。Therefore, how to improve the above problems has become the subject of this case.
因此，本發明的目的，即在提供一種預約管理系統，其能夠解決存在於上述先前技術之至少一問題。Therefore, an object of the present invention is to provide a reservation management system, which can solve at least one of the problems existing in the above-mentioned prior art.
於是，本發明所提供的預約管理系統，包含一預約管理伺服器及一終端電子裝置。該預約管理伺服器儲存一顧客資料、一尖峰時段訂位資料及一離峰時段訂位資料，該顧客資料包含多個顧客行動電話號碼，及分別對應該等顧客行動電話號碼的多個顧客類別，每一顧客類別指示出與對應之該顧客行動電話號碼有關的顧客的類別，該尖峰時段訂位資料指示出於尖峰時段可供訂位的座位數量，該離峰時段訂位資料指示出於離峰時段可供訂位的座位數量；該終端電子裝置經由一通訊網路連接該預約管理伺服器；其中，該終端電子裝置傳送一通話請求給該預約管理伺服器；該預約管理伺服器根據該通話請求，判斷該通話請求是否包含行動電話號碼；當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼；當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。Therefore, the reservation management system provided by the present invention includes a reservation management server and a terminal electronic device. The reservation management server stores a customer data, a peak time reservation data and an off-peak time reservation data, the customer data includes a plurality of customer mobile phone numbers, and a plurality of customer categories corresponding to the mobile phone numbers of the waiting customers respectively , each customer category indicates the category of the customer associated with the corresponding mobile phone number of the customer, the peak-hour reservation data indicates the number of seats available for reservation during peak hours, and the off-peak reservation data indicates the number of seats available for reservation during peak hours. The number of seats available for reservation during off-peak hours; the terminal electronic device is connected to the reservation management server via a communication network; wherein, the terminal electronic device sends a call request to the reservation management server; the reservation management server is based on the Call request, determine whether the call request contains a mobile phone number; when the reservation management server determines that the call request contains a target phone number belonging to a mobile phone number, the reservation management server determines according to the target phone number and the customer information, Determine whether the customer data includes the target phone number; when the reservation management server determines that the customer data includes the target phone number, the reservation management server generates reservations including the peak period according to the customer category corresponding to the target phone number. seat data and the off-peak time reservation data or a reservation page only including the off-peak time reservation data, and send a message including a reservation URL corresponding to the reservation page according to the target phone number.
在一些實施態樣中，當該顧客分類指示出該顧客為好顧客，該預約管理伺服器產生包含該尖峰時段訂位資料及該離峰時段訂位資料的該預約網頁；當該顧客分類指示出該顧客並非為好顧客，該預約管理伺服器產生僅包含該離峰時段訂位資料的該預約網頁。In some implementations, when the customer classification indicates that the customer is a good customer, the reservation management server generates the reservation page including the peak hour reservation data and the off-peak time reservation data; when the customer classification indicates that the customer is a good customer It is found that the customer is not a good customer, and the reservation management server generates the reservation page that only contains the reservation information during the off-peak period.
在一些實施態樣中，當該預約管理伺服器判斷出該通話請求並未包含行動電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置；該終端電子裝置接收到該語音訊息後，傳送一目標電話號碼給該預約管理伺服器；該預約管理伺服器於接收到該目標電話號碼後，根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼。In some implementations, when the reservation management server determines that the call request does not contain a mobile phone number, the reservation management server transmits a voice prompting the input of the mobile phone number via the voice call connection corresponding to the call request message to the terminal electronic device; after receiving the voice message, the terminal electronic device transmits a target telephone number to the reservation management server; after receiving the target telephone number, the reservation management server, according to the target telephone number and For the customer data, determine whether the customer data includes the target phone number.
在一些實施態樣中，當該預約管理伺服器根據該顧客資料及該目標電話號碼，判斷出該顧客資料並未包含該目標電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息，其中，該預約網址所對應的該預約網頁包含該尖峰時段訂位資料及該離峰時段訂位資料。In some implementation aspects, when the reservation management server determines that the customer information does not include the target phone number according to the customer information and the target phone number, the reservation management server connects via a voice call corresponding to the call request. line, send a voice message prompting the reception of the message to the terminal electronic device, and send a message including a reservation web address corresponding to the reservation web page according to the target phone number, wherein the reservation web page corresponding to the reservation web site includes the peak Time slot reservation information and the off-peak time reservation information.
在一些實施態樣中，該預約管理伺服器還儲存包含多個電話號碼的一黑名單資料；該預約管理伺服器在判斷該顧客資料是否包含該目標電話號碼之前，該預約管理伺服器判斷該黑名單資料是否包含該目標電話號碼；當該預約管理伺服器判斷出該黑名單資料包含該目標電話號碼，該預約管理伺服器根據對應該通話請求的通話連線，傳送相關於訂位導引的一訊息給該終端電子裝置；當該預約管理伺服器判斷出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器才判斷該顧客資料是否包含該目標電話號碼。In some implementations, the reservation management server also stores a blacklist data including a plurality of phone numbers; before the reservation management server determines whether the customer data includes the target phone number, the reservation management server determines the Whether the blacklist data contains the target phone number; when the reservation management server determines that the blacklist data contains the target phone number, the reservation management server sends the reservation guide according to the call connection corresponding to the call request A message sent to the terminal electronic device; when the reservation management server determines that the blacklist data does not include the target phone number, the reservation management server determines whether the customer data includes the target phone number.
本發明的另一目的，即在提供一種預約管理方法，該預約管理方法藉由一預約管理伺服器執行，該預約管理方法包含：該預約管理伺服器根據來自一終端電子裝置的一通話請求，判斷該通話請求是否包含屬於行動電話號碼的一目標電話號碼；當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及一顧客資料，判斷該顧客資料是否包含該目標電話號碼；及當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。Another object of the present invention is to provide a subscription management method. The subscription management method is executed by a subscription management server. The subscription management method includes: the subscription management server according to a call request from a terminal electronic device, Determine whether the call request includes a target phone number belonging to a mobile phone number; when the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server determines according to the target phone number and a target phone number. customer data, to determine whether the customer data includes the target phone number; and when the reservation management server determines that the customer data includes the target phone number, the reservation management server generates an information containing the target phone number according to the customer category corresponding to the target phone number The peak time reservation data and the off-peak time reservation data or a reservation page only including the off-peak reservation data, and a message including a reservation URL corresponding to the reservation page is sent according to the target phone number.
本發明的功效在於：本發明之預約管理系統藉由該預約管理伺服器儲存對應該等顧客行動電話號碼的該等顧客類別及該黑名單資料，而能夠在該目標電話號碼包含於該黑名單資料時僅傳送導引的語音訊息，又或者根據對應之該顧客類別，傳送對應不同的預約網頁的預約網址。The effect of the present invention is that the reservation management system of the present invention stores the customer categories and the blacklist data corresponding to the mobile phone numbers of the customers through the reservation management server, so that the target phone number can be included in the blacklist. In the case of data, only the guiding voice message is transmitted, or according to the corresponding customer category, the reservation URL corresponding to different reservation pages is transmitted.
在本發明被詳細描述之前，應當注意在以下的說明內容中，類似的元件是以相同的編號來表示。Before the present invention is described in detail, it should be noted that in the following description, similar elements are designated by the same reference numerals.
參閱圖1，本發明之預約管理系統的一實施例，包含一預約管理伺服器10及一終端電子裝置20，並且本實施例可以是用於供用餐訂位。Referring to FIG. 1, an embodiment of the reservation management system of the present invention includes a
於本實施例中，該預約管理伺服器10例如為一個人電腦，並受組配而能夠接收電話進線以進行通話，並儲存一顧客資料、一尖峰時段訂位資料、一離峰時段訂位資料，及一黑名單資料。該顧客資料包含多個顧客行動電話號碼，及分別對應該等顧客行動電話號碼的多個顧客類別，每一顧客類別指示出與對應之該顧客行動電話號碼有關的顧客的類別，該尖峰時段訂位資料指示出於尖峰時段可供訂位的座位數量，該離峰時段訂位資料指示出於離峰時段可供訂位的座位數量，該黑名單資料包含多個電話號碼。In this embodiment, the
更明確地說，每一顧客類別指示出有關個顧客屬於好顧客或是不好的顧客。More specifically, each customer category indicates whether the relevant customer is a good customer or a bad customer.
該終端電子裝置20於此實施例中可以是可攜式電子裝置(例如智慧型手機，或是平板電腦)或是室內電話。In this embodiment, the terminal
參閱圖1及圖2，以下說明當使用者透過該終端電子裝置20撥打對應該預約管理伺服器10電話號碼而產生對應一通話請求，並傳送該通話請求給該預約管理伺服器10時，該預約管理伺服器10如何根據該通話請求執行一第一預約管理程序，該第一預約管理程序包含步驟S1至步驟S10。Referring to FIG. 1 and FIG. 2 , when the user dials the telephone number corresponding to the
首先，於步驟S1，該預約管理伺服器10根據該通話請求，判斷該通話請求是否包含行動電話號碼。First, in step S1, the
若步驟S1的該判斷結果指示出該通話請求包含行動電話號碼，該預約管理伺服器10便直接執行步驟S3。If the determination result in step S1 indicates that the call request includes a mobile phone number, the
若步驟S1的該判斷結果指示出該通話請求並未包含行動電話號碼，該預約管理伺服器10便接著執行步驟S2，該預約管理伺服器10經由對應該通話請求的一語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置20。該終端電子裝置20便接收及播放提示輸入行動電話號碼的該語音訊息，並傳送使用者所輸入的一目標電話號碼給該預約管理伺服器10。接著執行步驟S3。If the determination result of step S1 indicates that the call request does not contain a mobile phone number, the
於步驟S3中，該預約管理伺服器10判斷該黑名單資料是否包含該目標電話號碼。若是，便接著執行步驟S4，若否，則接著執行步驟S5。In step S3, the
若步驟S3的該判斷結果指示出該黑名單資料包含該目標電話號碼，該預約管理伺服器10執行步驟S4，傳送相關於訂位導引的一訊息給該終端電子裝置20。If the judgment result in step S3 indicates that the blacklist data includes the target phone number, the
此於此實施例中，上述訊息可以是語音訊息或是透過通訊軟體(例如Line 或 Messenger)所發出的多媒體訊息，並且更進一步地說，由於該目標電話號碼被列入該黑名單資料，也就代表該目標電話號碼的使用者被列為黑名單，因此，該預約管理伺服器10在判斷出黑名單裡的顧客要訂位時，僅透過電話語音發出語音訊息或是透過通訊軟體發出多媒體訊息的方式，傳送訂位導引給該終端電子裝置20，以藉由訂位導引告知該使用者可以使用網路搜尋該預約管理伺服器10有關的商家來進行訂位。In this embodiment, the above-mentioned message can be a voice message or a multimedia message sent through a communication software (such as Line or Messenger). It means that the user of the target phone number is listed in the blacklist. Therefore, when the
若步驟S3的該判斷結果指示出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器10便接著執行步驟S5，該預約管理伺服器10根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼，若是，便接著執行步驟S7，若否，則執行步驟S6。If the judgment result in step S3 indicates that the blacklist data does not contain the target phone number, the
若步驟S5的判斷結果指示出該顧客資料並未包含該目標電話號碼，則表示該目標電話號碼對應的使用者以前並不曾透過撥打電話至該預約管理伺服器10進行餐廳訂位(也就表示目標電話號碼對應的使用者對該餐廳而言為新客戶)，因此該預約管理伺服器10接著執行步驟S6，經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置20，來提醒該使用者接收訊息以繼續進行訂位程序，便接著執行步驟S7。If the judgment result in step S5 indicates that the customer data does not include the target phone number, it means that the user corresponding to the target phone number has not made restaurant reservations by calling the
若步驟S5的判斷結果指示出該顧客資料包含該目標電話號碼，該預約管理伺服器10便直接執行步驟S7，該預約管理伺服器10根據該目標電話號碼對應之該顧客類別，判斷該顧客分類是否指示該顧客為好顧客，若是，便接著執行步驟S8，若否則執行步驟S9。If the judgment result of step S5 indicates that the customer data includes the target phone number, the
於步驟S8中，該預約管理伺服器10根據該顧客類別，判斷出該顧客類別指示出該顧客為好顧客，該預約管理伺服器10產生包含該尖峰時段訂位資料及該離峰時段訂位資料的一預約網頁。更明確地說，由於該顧客為好顧客，該預約管理伺服器10便提供所有能訂位的位置給該好顧客。In step S8, the
於步驟S9中，該預約管理伺服器10根據該顧客類別，判斷出該顧客類別指示出該顧客為壞顧客，該預約管理伺服器10產生僅包含該離峰時段訂位資料的該預約網頁。由於該顧客被歸類為壞顧客，因此，該預約管理伺服器10僅提供離峰時段的位置給該壞顧客。In step S9, the
最後，在該預約管理伺服器10產生出該預約網頁後，便接著執行步驟S10，根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。更明確地說，該預約管理伺服器10可以是藉由一簡訊伺服器(圖未示)寄發夾帶該訊息的一簡訊、或是藉由一電子郵件伺服器(圖未示)寄發夾帶該訊息的一電子郵件。該使用者在經由對應該目標電話號碼的行動電話接收到該訊息後，便能夠透過該訊息所包含的該網址，顯示該預約網頁，以進行訂位。Finally, after the
此外，更進一步地說，本發明之預約管理系統還適於電連接一支付伺服器(圖未示)，該支付伺服器例如為用於進行線上刷卡的伺服器。在步驟S5的判斷結果為否，也就是該顧客資料並未包含該目標電話號碼(也就是當前客戶為新客戶)，此時，該預約管理伺服器10在接收到來自該終端電子裝置20且對應於該預約網址的一預約請求時，該預約管理伺服器10會先透過該支付伺服器，判斷該支付伺服器是否存有來自於該終端電子裝置20且對應該預約網網址的一支付資料，若是，該預約管理伺服器10便傳送指示出預約成功的訊息給該終端電子裝置20，若否，則該預約管理伺服器10便傳送指示出須先付款的訊息給該終端電子裝置20。如此一來，當該客戶對該餐廳而言為新客戶，則該客戶在訂位時，必須先行付款，才能完成訂位，藉以避免餐廳因不熟悉的客戶的預約而後客戶並未出席所導致的虧損。In addition, further, the reservation management system of the present invention is also suitable for being electrically connected to a payment server (not shown in the figure), such as a server for online card swiping. The determination result in step S5 is No, that is, the customer data does not contain the target phone number (that is, the current customer is a new customer). When corresponding to a reservation request from the reservation website, the
在另一實施態樣中，該終端電子裝置20安裝有一即時通訊軟體(可以是Line或是Messenger等)，且該預約管理伺服器10也裝有相同的該即時通訊軟體，而該預約管理伺服器10與該終端電子裝置能透過該即時通訊軟體進行即時語音通訊，且於此實施態樣中，該預約管理伺服器10還儲存多個通訊軟體登入資料，每一通訊軟體登入資料對應該等顧客行動電話號碼其中之一者。In another embodiment, the terminal
參閱圖1及圖3，以下說明當該終端電子裝置20是藉由該即時通訊軟體發出一通話請求時，該預約管理伺服器10如何根據該通話請求執行一第二預約管理程序，該第二預約管理程序包含步驟S11至步驟S15。Referring to FIG. 1 and FIG. 3 , when the terminal
於步驟S11中，該預約管理伺服器10在接收到該通話請求，判斷該通話請求並未包含行動電話號碼，但該預約管理伺服器10判斷出該通話請求包含通訊軟體帳號，便接著執行步驟S12。應當理解的是，若該預約管理伺服器10判斷出該通話請求並未包含通訊軟體帳號也並未包含行動電話號碼，該預約管理伺服器10便執行步驟S2。In step S11, after receiving the call request, the
於步驟S12中，該預約管理伺服器10在判斷出該通話請求包含一目標通訊軟體帳號後，該預約管理伺服器10根據與該目標通訊軟體帳號有關的該通訊軟體登入資料對應之該顧客行動電話號碼所對應的該顧客類別，判斷該顧客類別是否指示出對應的顧客為好顧客，若是，便接著執行步驟S13，若否，便接著執行步驟S14。In step S12, after the
除此之外，該預約管理伺服器10也能夠先執行如上述步驟S3所述的內容，先判斷該通訊軟體登入資料對應之該顧客行動電話號碼是否包含於該黑名單資料，若是，便接著執行上述步驟S4，若否，便該顧客類別是否指示出對應的顧客為好顧客。In addition, the
步驟S13之內容與步驟S8相同、而步驟S14之內容與步驟S9相同，於此便不再贅述，並在結束步驟S13或步驟S14之後，接著執行步驟S15，該預約管理伺服器10發出包含對應預約網頁的預約網址的訊息，於此實施例中，該預約管理伺服器10例如是利用該即時通訊軟體發出該訊息。The content of step S13 is the same as that of step S8, and the content of step S14 is the same as that of step S9, so it will not be repeated here. The message of the reservation URL of the reservation page. In this embodiment, the
綜上所述，本發明之預約管理系統藉由該預約管理伺服器10儲存對應該等顧客行動電話號碼的該等顧客類別及該黑名單資料，而能夠在該目標電話號碼包含於該黑名單資料時僅傳送導引的語音訊息，又或者根據對應之該顧客類別，傳送對應不同的預約網頁的預約網址，故確實能達成本發明的目的。To sum up, the reservation management system of the present invention stores the customer categories and the blacklist data corresponding to the mobile phone numbers of the customers by the
惟以上所述者，僅為本發明的實施例而已，當不能以此限定本發明實施的範圍，凡是依本發明申請專利範圍及專利說明書內容所作的簡單的等效變化與修飾，皆仍屬本發明專利涵蓋的範圍內。However, the above are only examples of the present invention, and should not limit the scope of implementation of the present invention. Any simple equivalent changes and modifications made according to the scope of the patent application of the present invention and the contents of the patent specification are still included in the scope of the present invention. within the scope of the invention patent.
10:預約管理伺服器 20:終端電子裝置 S1~S10:步驟 S11~S15:步驟10: Reservation management server 20: Terminal electronics S1~S10: Steps S11~S15: Steps
本發明的其他的特徵及功效，將於參照圖式的實施方式中清楚地呈現，其中： 圖1是一方塊圖，說明本發明的一實施例的一硬體連接關係； 圖2是該實施例執行之一第一預約管理程序的一流程圖，及 圖3是該實施例執行之一第二預約管理程序的一流程圖。 Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, wherein: 1 is a block diagram illustrating a hardware connection relationship according to an embodiment of the present invention; FIG. 2 is a flow chart of a first reservation management procedure performed by the embodiment, and FIG. 3 is a flow chart of a second reservation management procedure executed by the embodiment.
10:預約管理伺服器 10: Reservation management server
20:終端電子裝置 20: Terminal electronics
Claims (11)
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| US7224784B2 (en) * | 2003-12-19 | 2007-05-29 | International Business Machines Corporation | Subscriber service management |
| TW201118771A (en) * | 2009-11-20 | 2011-06-01 | Heimavista Inc | On-line reservation system of website management platform |
| CN108288099A (en) * | 2018-02-02 | 2018-07-17 | 成都智易生活管家家庭服务有限公司 | A kind of reservation vehicle washing system based on credit grade |
| CN110572522A (en) * | 2018-06-05 | 2019-12-13 | 北京京东尚科信息技术有限公司 | method and device for reserving call back |
| TWM617391U (en) * | 2021-05-19 | 2021-09-21 | 解邦緯 | Booking management system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US7224784B2 (en) * | 2003-12-19 | 2007-05-29 | International Business Machines Corporation | Subscriber service management |
| TW201118771A (en) * | 2009-11-20 | 2011-06-01 | Heimavista Inc | On-line reservation system of website management platform |
| CN108288099A (en) * | 2018-02-02 | 2018-07-17 | 成都智易生活管家家庭服务有限公司 | A kind of reservation vehicle washing system based on credit grade |
| CN110572522A (en) * | 2018-06-05 | 2019-12-13 | 北京京东尚科信息技术有限公司 | method and device for reserving call back |
| TWM617391U (en) * | 2021-05-19 | 2021-09-21 | 解邦緯 | Booking management system |
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