TW202247059A - Reservation management system and method comprising a reservation management server and a terminal electronic device - Google Patents

Reservation management system and method comprising a reservation management server and a terminal electronic device Download PDF

Info

Publication number
TW202247059A
TW202247059A TW110118017A TW110118017A TW202247059A TW 202247059 A TW202247059 A TW 202247059A TW 110118017 A TW110118017 A TW 110118017A TW 110118017 A TW110118017 A TW 110118017A TW 202247059 A TW202247059 A TW 202247059A
Authority
TW
Taiwan
Prior art keywords
reservation
management server
phone number
reservation management
customer
Prior art date
Application number
TW110118017A
Other languages
Chinese (zh)
Other versions
TWI764724B (en
Inventor
解邦緯
Original Assignee
解邦緯
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 解邦緯 filed Critical 解邦緯
Priority to TW110118017A priority Critical patent/TWI764724B/en
Application granted granted Critical
Publication of TWI764724B publication Critical patent/TWI764724B/en
Publication of TW202247059A publication Critical patent/TW202247059A/en

Links

Images

Abstract

A reservation management system comprises a reservation management server and a terminal electronic device. The reservation management server determines whether the call request contains a mobile phone number according to the call request from the terminal electronic device. When the reservation management server determines that the call request contains a target phone number pertaining to the mobile phone number, in addition, when the reservation management server determines that the customer data contains the target phone number, the reservation management server, according to the customer category corresponding to the target phone number, generates a reservation webpage including the peak time reservation data and the off-peak time reservation data or only the off-peak time reservation data, then sends a message including a reservation website corresponding to the reservation webpage according to the target phone number.

Description

預約管理系統及方法Reservation management system and method

本發明是有關於一種預約管理系統，特別是指一種基於顧客關係管理的預約管理系統。本發明還涉及一種基於顧客關係管理的預約管理方法。The present invention relates to a reservation management system, in particular to a reservation management system based on customer relationship management. The invention also relates to a reservation management method based on customer relationship management.

目前餐廳在提供顧客訂位時，為了減少人力成本，通常會使用以網頁的方式顯示可供訂位的時段及人數，供顧客自行選擇所欲訂位的時段及人數。At present, when restaurants provide customers with reservations, in order to reduce labor costs, they usually use a web page to display the time slots and number of people available for reservations, allowing customers to choose the time slots and number of people they want to book.

然而，現階段以網頁的方式，不論當前的顧客被該餐廳歸類為好顧客或壞顧客，都能夠以相同的網頁進行訂位，進而容易出現壞顧客訂了用餐尖峰時段的位置，但卻沒有出席，而導致餐廳營業損失。However, at this stage, in the form of a web page, no matter the current customer is classified as a good customer or a bad customer by the restaurant, they can make reservations on the same web page, and it is easy for a bad customer to book a seat during the peak dining time, but Failure to attend, resulting in loss of business for the restaurant.

因此，如何改善上述問題，遂成為本案所欲探討的主題。Therefore, how to improve the above problems has become the subject of this case.

因此，本發明的目的，即在提供一種預約管理系統，其能夠解決存在於上述先前技術之至少一問題。Therefore, the object of the present invention is to provide a reservation management system, which can solve at least one problem existing in the above-mentioned prior art.

於是，本發明所提供的預約管理系統，包含一預約管理伺服器及一終端電子裝置。該預約管理伺服器儲存一顧客資料、一尖峰時段訂位資料及一離峰時段訂位資料，該顧客資料包含多個顧客行動電話號碼，及分別對應該等顧客行動電話號碼的多個顧客類別，每一顧客類別指示出與對應之該顧客行動電話號碼有關的顧客的類別，該尖峰時段訂位資料指示出於尖峰時段可供訂位的座位數量，該離峰時段訂位資料指示出於離峰時段可供訂位的座位數量；該終端電子裝置經由一通訊網路連接該預約管理伺服器；其中，該終端電子裝置傳送一通話請求給該預約管理伺服器；該預約管理伺服器根據該通話請求，判斷該通話請求是否包含行動電話號碼；當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼；當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。Therefore, the reservation management system provided by the present invention includes a reservation management server and a terminal electronic device. The reservation management server stores a customer data, a peak hour reservation data and an off-peak time reservation data, the customer data includes a plurality of customer mobile phone numbers, and a plurality of customer categories respectively corresponding to the customer mobile phone numbers , each customer category indicates the category of customers associated with the corresponding customer mobile phone number, the peak hour reservation data indicates the number of seats available for reservation during peak hours, and the off-peak reservation data indicates the number of seats available for reservation during peak hours The number of seats available for reservation during off-peak hours; the terminal electronic device is connected to the reservation management server through a communication network; wherein, the terminal electronic device sends a call request to the reservation management server; the reservation management server according to the A call request, judging whether the call request includes a mobile phone number; when the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server, based on the target phone number and the customer information, Judging whether the customer information contains the target phone number; when the reservation management server determines that the customer information contains the target phone number, the reservation management server generates an The location data and the off-peak time reservation data or a reservation webpage only including the off-peak time reservation data, and a message including a reservation website corresponding to the reservation webpage is sent according to the target phone number.

在一些實施態樣中，當該顧客分類指示出該顧客為好顧客，該預約管理伺服器產生包含該尖峰時段訂位資料及該離峰時段訂位資料的該預約網頁；當該顧客分類指示出該顧客並非為好顧客，該預約管理伺服器產生僅包含該離峰時段訂位資料的該預約網頁。In some implementations, when the customer classification indicates that the customer is a good customer, the reservation management server generates the reservation webpage including the peak hour reservation data and the off-peak reservation data; when the customer classification indicates If the customer is not a good customer, the reservation management server generates the reservation webpage that only includes the reservation data of the off-peak time.

在一些實施態樣中，當該預約管理伺服器判斷出該通話請求並未包含行動電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置；該終端電子裝置接收到該語音訊息後，傳送一目標電話號碼給該預約管理伺服器；該預約管理伺服器於接收到該目標電話號碼後，根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼。In some implementation aspects, when the reservation management server determines that the call request does not include a mobile phone number, the reservation management server sends a voice prompting to enter a mobile phone number through the voice call connection corresponding to the call request message to the terminal electronic device; after receiving the voice message, the terminal electronic device sends a target phone number to the reservation management server; after receiving the target phone number, the reservation management server, according to the target phone number and The customer information is used to determine whether the customer information includes the target phone number.

在一些實施態樣中，當該預約管理伺服器根據該顧客資料及該目標電話號碼，判斷出該顧客資料並未包含該目標電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息，其中，該預約網址所對應的該預約網頁包含該尖峰時段訂位資料及該離峰時段訂位資料。In some implementations, when the reservation management server judges that the customer information does not include the target phone number based on the customer information and the target phone number, the reservation management server uses the voice call connection corresponding to the call request line, send a voice message prompting to receive the message to the terminal electronic device, and send a message including a reservation website corresponding to the reservation webpage according to the target phone number, wherein the reservation website corresponding to the reservation website contains the spike Time-slot reservation data and the off-peak time reservation data.

在一些實施態樣中，該預約管理伺服器還儲存包含多個電話號碼的一黑名單資料；該預約管理伺服器在判斷該顧客資料是否包含該目標電話號碼之前，該預約管理伺服器判斷該黑名單資料是否包含該目標電話號碼；當該預約管理伺服器判斷出該黑名單資料包含該目標電話號碼，該預約管理伺服器根據對應該通話請求的通話連線，傳送相關於訂位導引的一訊息給該終端電子裝置；當該預約管理伺服器判斷出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器才判斷該顧客資料是否包含該目標電話號碼。In some implementations, the reservation management server also stores a blacklist data containing a plurality of phone numbers; before the reservation management server judges whether the customer data contains the target phone number, the reservation management server determines whether Whether the blacklist data includes the target phone number; when the reservation management server determines that the blacklist data includes the target phone number, the reservation management server sends the relevant reservation guide according to the call connection corresponding to the call request A message to the terminal electronic device; when the reservation management server judges that the blacklist data does not include the target phone number, the reservation management server judges whether the customer data includes the target phone number.

本發明的另一目的，即在提供一種預約管理方法，該預約管理方法藉由一預約管理伺服器執行，該預約管理方法包含：該預約管理伺服器根據來自一終端電子裝置的一通話請求，判斷該通話請求是否包含屬於行動電話號碼的一目標電話號碼；當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及一顧客資料，判斷該顧客資料是否包含該目標電話號碼；及當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。Another object of the present invention is to provide a reservation management method, the reservation management method is executed by a reservation management server, the reservation management method includes: the reservation management server according to a call request from a terminal electronic device, judging whether the call request includes a target phone number belonging to a mobile phone number; when the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server Customer information, to determine whether the customer information contains the target phone number; and when the reservation management server determines that the customer information contains the target phone number, the reservation management server generates a The peak time reservation data and the off-peak time reservation data or only a reservation webpage including the off-peak time reservation data, and send a message according to the target phone number including a reservation website corresponding to the reservation webpage.

本發明的功效在於：本發明之預約管理系統藉由該預約管理伺服器儲存對應該等顧客行動電話號碼的該等顧客類別及該黑名單資料，而能夠在該目標電話號碼包含於該黑名單資料時僅傳送導引的語音訊息，又或者根據對應之該顧客類別，傳送對應不同的預約網頁的預約網址。The effect of the present invention is that: the reservation management system of the present invention stores the customer categories corresponding to the customer mobile phone numbers and the blacklist data through the reservation management server, and can include the target phone number in the blacklist When sending data, only the voice message for guidance is sent, or according to the corresponding customer category, the reservation URL corresponding to different reservation webpages is sent.

在本發明被詳細描述之前，應當注意在以下的說明內容中，類似的元件是以相同的編號來表示。Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numerals.

參閱圖1，本發明之預約管理系統的一實施例，包含一預約管理伺服器10及一終端電子裝置20，並且本實施例可以是用於供用餐訂位。Referring to FIG. 1 , an embodiment of the reservation management system of the present invention includes a reservation management server 10 and a terminal electronic device 20 , and this embodiment can be used for dining reservations.

於本實施例中，該預約管理伺服器10例如為一個人電腦，並受組配而能夠接收電話進線以進行通話，並儲存一顧客資料、一尖峰時段訂位資料、一離峰時段訂位資料，及一黑名單資料。該顧客資料包含多個顧客行動電話號碼，及分別對應該等顧客行動電話號碼的多個顧客類別，每一顧客類別指示出與對應之該顧客行動電話號碼有關的顧客的類別，該尖峰時段訂位資料指示出於尖峰時段可供訂位的座位數量，該離峰時段訂位資料指示出於離峰時段可供訂位的座位數量，該黑名單資料包含多個電話號碼。In this embodiment, the reservation management server 10 is, for example, a personal computer, and is configured to receive incoming telephone calls for conversation, and store a customer data, a peak hour reservation data, an off-peak hour reservation information, and a blacklist information. The customer data includes a plurality of customer mobile phone numbers, and a plurality of customer categories corresponding to the customer mobile phone numbers, each customer category indicates the category of customers related to the corresponding customer mobile phone number, and the rush hour subscription The seat data indicates the number of seats available for reservation during peak hours, the off-peak time reservation data indicates the number of seats available for reservation during off-peak hours, and the blacklist data includes a plurality of phone numbers.

更明確地說，每一顧客類別指示出有關個顧客屬於好顧客或是不好的顧客。More specifically, each customer category indicates whether the relevant customer is a good customer or a bad customer.

該終端電子裝置20於此實施例中可以是可攜式電子裝置(例如智慧型手機，或是平板電腦)或是室內電話。In this embodiment, the terminal electronic device 20 may be a portable electronic device (such as a smart phone or a tablet computer) or a home phone.

參閱圖1及圖2，以下說明當使用者透過該終端電子裝置20撥打對應該預約管理伺服器10電話號碼而產生對應一通話請求，並傳送該通話請求給該預約管理伺服器10時，該預約管理伺服器10如何根據該通話請求執行一第一預約管理程序，該第一預約管理程序包含步驟S1至步驟S10。Referring to Fig. 1 and Fig. 2, when the user dials the telephone number corresponding to the reservation management server 10 through the terminal electronic device 20 to generate a corresponding call request, and sends the call request to the reservation management server 10, the How the reservation management server 10 executes a first reservation management procedure according to the call request, the first reservation management procedure includes steps S1 to S10.

首先，於步驟S1，該預約管理伺服器10根據該通話請求，判斷該通話請求是否包含行動電話號碼。First, in step S1, the reservation management server 10 determines whether the call request includes a mobile phone number according to the call request.

若步驟S1的該判斷結果指示出該通話請求包含行動電話號碼，該預約管理伺服器10便直接執行步驟S3。If the judgment result of step S1 indicates that the call request includes a mobile phone number, the reservation management server 10 directly executes step S3.

若步驟S1的該判斷結果指示出該通話請求並未包含行動電話號碼，該預約管理伺服器10便接著執行步驟S2，該預約管理伺服器10經由對應該通話請求的一語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置20。該終端電子裝置20便接收及播放提示輸入行動電話號碼的該語音訊息，並傳送使用者所輸入的一目標電話號碼給該預約管理伺服器10。接著執行步驟S3。If the judgment result of step S1 indicates that the call request does not include a mobile phone number, the reservation management server 10 then proceeds to step S2, and the reservation management server 10 transmits the A voice message prompting to input a mobile phone number is sent to the terminal electronic device 20 . The terminal electronic device 20 then receives and plays the voice message prompting to input a mobile phone number, and sends a target phone number input by the user to the reservation management server 10 . Then step S3 is executed.

於步驟S3中，該預約管理伺服器10判斷該黑名單資料是否包含該目標電話號碼。若是，便接著執行步驟S4，若否，則接著執行步驟S5。In step S3, the reservation management server 10 determines whether the blacklist information includes the target phone number. If yes, step S4 is then performed, and if not, step S5 is then performed.

若步驟S3的該判斷結果指示出該黑名單資料包含該目標電話號碼，該預約管理伺服器10執行步驟S4，傳送相關於訂位導引的一訊息給該終端電子裝置20。If the judgment result of step S3 indicates that the blacklist data includes the target phone number, the reservation management server 10 executes step S4 to send a message related to the reservation guide to the terminal electronic device 20 .

此於此實施例中，上述訊息可以是語音訊息或是透過通訊軟體(例如Line 或 Messenger)所發出的多媒體訊息，並且更進一步地說，由於該目標電話號碼被列入該黑名單資料，也就代表該目標電話號碼的使用者被列為黑名單，因此，該預約管理伺服器10在判斷出黑名單裡的顧客要訂位時，僅透過電話語音發出語音訊息或是透過通訊軟體發出多媒體訊息的方式，傳送訂位導引給該終端電子裝置20，以藉由訂位導引告知該使用者可以使用網路搜尋該預約管理伺服器10有關的商家來進行訂位。In this embodiment, the above-mentioned message can be a voice message or a multimedia message sent through a communication software (such as Line or Messenger), and furthermore, since the target phone number is included in the blacklist data, it is also It means that the user of the target phone number is blacklisted. Therefore, when the reservation management server 10 judges that the customer in the blacklist wants to make a reservation, it only sends out a voice message through telephone voice or sends a multimedia message through communication software. In the form of a message, the reservation guide is sent to the terminal electronic device 20, so that the user can use the Internet to search for the relevant businesses of the reservation management server 10 to make a reservation through the reservation guide.

若步驟S3的該判斷結果指示出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器10便接著執行步驟S5，該預約管理伺服器10根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼，若是，便接著執行步驟S7，若否，則執行步驟S6。If the judgment result of step S3 indicates that the blacklist data does not include the target phone number, the reservation management server 10 then proceeds to step S5, and the reservation management server 10 judges according to the target phone number and the customer information Whether the customer information includes the target phone number, if yes, then execute step S7, if not, execute step S6.

若步驟S5的判斷結果指示出該顧客資料並未包含該目標電話號碼，則表示該目標電話號碼對應的使用者以前並不曾透過撥打電話至該預約管理伺服器10進行餐廳訂位(也就表示目標電話號碼對應的使用者對該餐廳而言為新客戶)，因此該預約管理伺服器10接著執行步驟S6，經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置20，來提醒該使用者接收訊息以繼續進行訂位程序，便接著執行步驟S7。If the judgment result of step S5 indicates that the customer information does not include the target phone number, it means that the user corresponding to the target phone number has never made a restaurant reservation by dialing a phone to the reservation management server 10 (that is, means The user corresponding to the target phone number is a new customer for the restaurant), so the reservation management server 10 then executes step S6, and sends a voice message prompting to receive a message to the restaurant through the voice call connection corresponding to the call request. The terminal electronic device 20 reminds the user to receive the message to continue the reservation procedure, and then executes step S7.

若步驟S5的判斷結果指示出該顧客資料包含該目標電話號碼，該預約管理伺服器10便直接執行步驟S7，該預約管理伺服器10根據該目標電話號碼對應之該顧客類別，判斷該顧客分類是否指示該顧客為好顧客，若是，便接著執行步驟S8，若否則執行步驟S9。If the judgment result of step S5 indicates that the customer information includes the target phone number, the reservation management server 10 directly executes step S7, and the reservation management server 10 judges the customer category according to the customer category corresponding to the target phone number Whether to indicate that the customer is a good customer, if yes, then execute step S8, otherwise execute step S9.

於步驟S8中，該預約管理伺服器10根據該顧客類別，判斷出該顧客類別指示出該顧客為好顧客，該預約管理伺服器10產生包含該尖峰時段訂位資料及該離峰時段訂位資料的一預約網頁。更明確地說，由於該顧客為好顧客，該預約管理伺服器10便提供所有能訂位的位置給該好顧客。In step S8, the reservation management server 10 judges that the customer category indicates that the customer is a good customer according to the customer category, and the reservation management server 10 generates the reservation data including the rush hour reservation data and the off-peak hour reservation data. A reservation webpage of materials. More specifically, since the customer is a good customer, the reservation management server 10 provides all the seats that can be booked to the good customer.

於步驟S9中，該預約管理伺服器10根據該顧客類別，判斷出該顧客類別指示出該顧客為壞顧客，該預約管理伺服器10產生僅包含該離峰時段訂位資料的該預約網頁。由於該顧客被歸類為壞顧客，因此，該預約管理伺服器10僅提供離峰時段的位置給該壞顧客。In step S9, the reservation management server 10 judges that the customer category indicates that the customer is a bad customer according to the customer category, and the reservation management server 10 generates the reservation web page that only includes the off-peak time booking information. Since the customer is classified as a bad customer, the reservation management server 10 only provides the bad customer with the location during off-peak hours.

最後，在該預約管理伺服器10產生出該預約網頁後，便接著執行步驟S10，根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。更明確地說，該預約管理伺服器10可以是藉由一簡訊伺服器(圖未示)寄發夾帶該訊息的一簡訊、或是藉由一電子郵件伺服器(圖未示)寄發夾帶該訊息的一電子郵件。該使用者在經由對應該目標電話號碼的行動電話接收到該訊息後，便能夠透過該訊息所包含的該網址，顯示該預約網頁，以進行訂位。Finally, after the reservation management server 10 generates the reservation webpage, step S10 is executed to send a message including a reservation URL corresponding to the reservation webpage according to the target phone number. More specifically, the reservation management server 10 may send a short message containing the message through a short message server (not shown in the figure), or send a contained message through an email server (not shown in the figure). An email for the message. After receiving the message through the mobile phone corresponding to the target phone number, the user can display the reservation webpage through the URL included in the message to make a reservation.

此外，更進一步地說，本發明之預約管理系統還適於電連接一支付伺服器(圖未示)，該支付伺服器例如為用於進行線上刷卡的伺服器。在步驟S5的判斷結果為否，也就是該顧客資料並未包含該目標電話號碼(也就是當前客戶為新客戶)，此時，該預約管理伺服器10在接收到來自該終端電子裝置20且對應於該預約網址的一預約請求時，該預約管理伺服器10會先透過該支付伺服器，判斷該支付伺服器是否存有來自於該終端電子裝置20且對應該預約網網址的一支付資料，若是，該預約管理伺服器10便傳送指示出預約成功的訊息給該終端電子裝置20，若否，則該預約管理伺服器10便傳送指示出須先付款的訊息給該終端電子裝置20。如此一來，當該客戶對該餐廳而言為新客戶，則該客戶在訂位時，必須先行付款，才能完成訂位，藉以避免餐廳因不熟悉的客戶的預約而後客戶並未出席所導致的虧損。In addition, further speaking, the reservation management system of the present invention is also suitable for being electrically connected to a payment server (not shown in the figure), such as a server for online credit card swiping. The judgment result in step S5 is no, that is, the customer information does not include the target phone number (that is, the current customer is a new customer), at this time, the reservation management server 10 receives the information from the terminal electronic device 20 and When a reservation request corresponding to the reservation website is made, the reservation management server 10 will first judge whether the payment server has a payment information corresponding to the reservation website website from the terminal electronic device 20 through the payment server If yes, the reservation management server 10 sends a message indicating that the reservation is successful to the terminal electronic device 20, if not, the reservation management server 10 sends a message indicating that payment in advance is required to the terminal electronic device 20. In this way, when the customer is a new customer to the restaurant, the customer must pay in advance before the reservation can be completed when the customer makes a reservation, so as to avoid the failure of the restaurant due to an unfamiliar customer's appointment and the customer's failure to attend loss.

在另一實施態樣中，該終端電子裝置20安裝有一即時通訊軟體(可以是Line或是Messenger等)，且該預約管理伺服器10也裝有相同的該即時通訊軟體，而該預約管理伺服器10與該終端電子裝置能透過該即時通訊軟體進行即時語音通訊，且於此實施態樣中，該預約管理伺服器10還儲存多個通訊軟體登入資料，每一通訊軟體登入資料對應該等顧客行動電話號碼其中之一者。In another embodiment, the terminal electronic device 20 is equipped with an instant messaging software (which can be Line or Messenger, etc.), and the reservation management server 10 is also equipped with the same instant messaging software, and the reservation management server The device 10 and the terminal electronic device can conduct real-time voice communication through the instant messaging software, and in this implementation, the reservation management server 10 also stores a plurality of communication software login data, and each communication software login data corresponds to the corresponding One of the customer's mobile phone numbers.

參閱圖1及圖3，以下說明當該終端電子裝置20是藉由該即時通訊軟體發出一通話請求時，該預約管理伺服器10如何根據該通話請求執行一第二預約管理程序，該第二預約管理程序包含步驟S11至步驟S15。Referring to Fig. 1 and Fig. 3, when the terminal electronic device 20 sends a call request through the instant messaging software, how the reservation management server 10 executes a second reservation management program according to the call request, the second The reservation management program includes steps S11 to S15.

於步驟S11中，該預約管理伺服器10在接收到該通話請求，判斷該通話請求並未包含行動電話號碼，但該預約管理伺服器10判斷出該通話請求包含通訊軟體帳號，便接著執行步驟S12。應當理解的是，若該預約管理伺服器10判斷出該通話請求並未包含通訊軟體帳號也並未包含行動電話號碼，該預約管理伺服器10便執行步驟S2。In step S11, upon receiving the call request, the reservation management server 10 judges that the call request does not include a mobile phone number, but the reservation management server 10 judges that the call request includes a communication software account number, and then proceeds to step S11. S12. It should be understood that, if the reservation management server 10 determines that the call request does not include a communication software account number or a mobile phone number, the reservation management server 10 executes step S2.

於步驟S12中，該預約管理伺服器10在判斷出該通話請求包含一目標通訊軟體帳號後，該預約管理伺服器10根據與該目標通訊軟體帳號有關的該通訊軟體登入資料對應之該顧客行動電話號碼所對應的該顧客類別，判斷該顧客類別是否指示出對應的顧客為好顧客，若是，便接著執行步驟S13，若否，便接著執行步驟S14。In step S12, after the reservation management server 10 determines that the call request includes a target communication software account, the reservation management server 10 responds to the customer action corresponding to the communication software login information related to the target communication software account. The customer category corresponding to the phone number determines whether the customer category indicates that the corresponding customer is a good customer, if so, then proceed to step S13, if not, then proceed to step S14.

除此之外，該預約管理伺服器10也能夠先執行如上述步驟S3所述的內容，先判斷該通訊軟體登入資料對應之該顧客行動電話號碼是否包含於該黑名單資料，若是，便接著執行上述步驟S4，若否，便該顧客類別是否指示出對應的顧客為好顧客。In addition, the reservation management server 10 can also first execute the content described in the above step S3, first judge whether the customer mobile phone number corresponding to the communication software login data is included in the blacklist data, and if so, then proceed Execute the above step S4, if not, whether the customer category indicates that the corresponding customer is a good customer.

步驟S13之內容與步驟S8相同、而步驟S14之內容與步驟S9相同，於此便不再贅述，並在結束步驟S13或步驟S14之後，接著執行步驟S15，該預約管理伺服器10發出包含對應預約網頁的預約網址的訊息，於此實施例中，該預約管理伺服器10例如是利用該即時通訊軟體發出該訊息。The content of step S13 is the same as that of step S8, and the content of step S14 is the same as that of step S9, so it will not be repeated here. The message of the reservation URL of the reservation webpage. In this embodiment, the reservation management server 10 sends the message by using the instant messaging software, for example.

綜上所述，本發明之預約管理系統藉由該預約管理伺服器10儲存對應該等顧客行動電話號碼的該等顧客類別及該黑名單資料，而能夠在該目標電話號碼包含於該黑名單資料時僅傳送導引的語音訊息，又或者根據對應之該顧客類別，傳送對應不同的預約網頁的預約網址，故確實能達成本發明的目的。In summary, the reservation management system of the present invention stores the customer categories and the blacklist data corresponding to the mobile phone numbers of the customers through the reservation management server 10, and can include the target phone number in the blacklist During the data, only the voice message of the guide is transmitted, or according to the corresponding customer category, the reservation URLs corresponding to different reservation webpages are transmitted, so the purpose of the present invention can be really achieved.

惟以上所述者，僅為本發明的實施例而已，當不能以此限定本發明實施的範圍，凡是依本發明申請專利範圍及專利說明書內容所作的簡單的等效變化與修飾，皆仍屬本發明專利涵蓋的範圍內。But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of the present invention. All simple equivalent changes and modifications made according to the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of the present invention.

10:預約管理伺服器 20:終端電子裝置 S1~S10:步驟 S11~S15:步驟 10: Reservation management server 20: Terminal electronic device S1~S10: steps S11~S15: Steps

本發明的其他的特徵及功效，將於參照圖式的實施方式中清楚地呈現，其中： 圖1是一方塊圖，說明本發明的一實施例的一硬體連接關係； 圖2是該實施例執行之一第一預約管理程序的一流程圖，及 圖3是該實施例執行之一第二預約管理程序的一流程圖。 Other features and effects of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein: Fig. 1 is a block diagram illustrating a hardware connection relationship of an embodiment of the present invention; Fig. 2 is a flow chart of a first reservation management program executed by this embodiment, and Fig. 3 is a flow chart of a second reservation management program executed by the embodiment.

10:預約管理伺服器 10: Reservation management server

20:終端電子裝置 20: Terminal electronic device

Claims (11)

一種預約管理系統，包含： 一預約管理伺服器，儲存一顧客資料、一尖峰時段訂位資料及一離峰時段訂位資料，該顧客資料包含多個顧客行動電話號碼，及分別對應該等顧客行動電話號碼的多個顧客類別，每一顧客類別指示出與對應之該顧客行動電話號碼有關的顧客的類別，該尖峰時段訂位資料指示出於尖峰時段可供訂位的座位數量，該離峰時段訂位資料指示出於離峰時段可供訂位的座位數量；及 一終端電子裝置，經由一通訊網路連接該預約管理伺服器； 其中，該終端電子裝置傳送一通話請求給該預約管理伺服器； 該預約管理伺服器根據該通話請求，判斷該通話請求是否包含行動電話號碼； 當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼； 當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。 A booking management system comprising: A reservation management server, storing a customer data, a peak time reservation data and an off-peak time reservation data, the customer data includes a plurality of customer mobile phone numbers, and a plurality of customers respectively corresponding to the customer mobile phone numbers category, each customer category indicates the category of customers associated with the corresponding customer mobile phone number, the peak hour reservation data indicates the number of seats available for reservation during peak hours, and the off-peak hour reservation information indicates The number of seats available for reservation during off-peak hours; and A terminal electronic device connected to the reservation management server via a communication network; Wherein, the terminal electronic device sends a call request to the reservation management server; The reservation management server judges whether the call request includes a mobile phone number according to the call request; When the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server judges whether the customer information includes the target phone number according to the target phone number and the customer information; When the reservation management server judges that the customer information includes the target phone number, the reservation management server generates the peak hour reservation data and the off-peak time reservation data according to the customer category corresponding to the target phone number or A reservation webpage only including the reservation data of the off-peak time period, and sending a message including a reservation website corresponding to the reservation webpage according to the target phone number. 如請求項1所述的預約管理系統，其中，當該顧客分類指示出該顧客為好顧客，該預約管理伺服器產生包含該尖峰時段訂位資料及該離峰時段訂位資料的該預約網頁； 當該顧客分類指示出該顧客並非為好顧客，該預約管理伺服器產生僅包含該離峰時段訂位資料的該預約網頁。 The reservation management system as described in Claim 1, wherein when the customer category indicates that the customer is a good customer, the reservation management server generates the reservation webpage including the peak hour reservation data and the off-peak time reservation data ; When the customer classification indicates that the customer is not a good customer, the reservation management server generates the reservation webpage that only includes the off-peak time reservation information. 如請求項1所述的預約管理系統，其中，當該預約管理伺服器判斷出該通話請求並未包含行動電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置； 該終端電子裝置接收到該語音訊息後，傳送一目標電話號碼給該預約管理伺服器； 該預約管理伺服器於接收到該目標電話號碼後，根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼。 The reservation management system as described in Claim 1, wherein, when the reservation management server determines that the call request does not include a mobile phone number, the reservation management server sends a prompt input through the voice call connection corresponding to the call request A voice message from the mobile phone number to the terminal electronic device; After receiving the voice message, the terminal electronic device sends a target phone number to the reservation management server; After receiving the target phone number, the reservation management server judges whether the customer information includes the target phone number according to the target phone number and the customer information. 如請求項1所述的預約管理系統，其中，當該預約管理伺服器根據該顧客資料及該目標電話號碼，判斷出該顧客資料並未包含該目標電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息，其中，該預約網址所對應的該預約網頁包含該尖峰時段訂位資料及該離峰時段訂位資料。The reservation management system as described in claim 1, wherein, when the reservation management server judges that the customer data does not include the target phone number based on the customer data and the target phone number, the reservation management server will For the voice call connection of the call request, send a voice message prompting to receive the message to the terminal electronic device, and send a message including a reservation website corresponding to the reservation webpage according to the target phone number, wherein the reservation website corresponds to The reservation web page includes the peak hour reservation information and the off-peak hour reservation information. 如請求項1所述的預約管理系統，其中，該預約管理伺服器還儲存包含多個電話號碼的一黑名單資料； 該預約管理伺服器在判斷該顧客資料是否包含該目標電話號碼之前，該預約管理伺服器判斷該黑名單資料是否包含該目標電話號碼； 當該預約管理伺服器判斷出該黑名單資料包含該目標電話號碼，該預約管理伺服器根據對應該通話請求的通話連線，傳送相關於訂位導引的一訊息給該終端電子裝置； 當該預約管理伺服器判斷出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器才判斷該顧客資料是否包含該目標電話號碼。 The reservation management system as described in claim 1, wherein the reservation management server also stores a blacklist data including a plurality of phone numbers; Before the reservation management server judges whether the customer information includes the target phone number, the reservation management server judges whether the blacklist data includes the target phone number; When the reservation management server determines that the blacklist data includes the target phone number, the reservation management server sends a message related to the reservation guide to the terminal electronic device according to the call connection corresponding to the call request; When the reservation management server judges that the blacklist data does not include the target phone number, the reservation management server judges whether the customer data includes the target phone number. 如請求項1所述的預約管理系統，其中，該預約管理伺服器還儲存多個通訊軟體登入資料，每一通訊軟體登入資料對應該等顧客行動電話號碼其中之一者； 當該預約管理伺服器判斷出該通話請求並未包含行動電話號碼，該預約管理伺服器判斷該通話請求是否包含通訊軟體帳號； 當該預約管理伺服器判斷出該通話請求包含一目標通訊軟體帳號，該預約管理伺服器根據與該目標通訊軟體帳號有關的該通訊軟體登入資料對應之該顧客行動電話號碼所對應的該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。 The reservation management system as described in claim 1, wherein the reservation management server also stores a plurality of communication software login data, each communication software login data corresponds to one of the customer mobile phone numbers; When the reservation management server determines that the call request does not include a mobile phone number, the reservation management server determines whether the call request includes a communication software account; When the reservation management server determines that the call request includes a target communication software account, the reservation management server uses the customer category corresponding to the customer mobile phone number corresponding to the communication software login information related to the target communication software account , generating a reservation web page containing the reservation data of the peak time period and the reservation data of the off-peak time period or only including the reservation data of the off-peak time period, and sending a reservation web page containing a reservation URL corresponding to the reservation web page according to the target phone number message. 一種預約管理方法，適於藉由一預約管理伺服器執行，該預約管理方法包含： 該預約管理伺服器根據來自一終端電子裝置的一通話請求，判斷該通話請求是否包含屬於行動電話號碼的一目標電話號碼； 當該預約管理伺服器判斷出該通話請求包含屬於行動電話號碼的一目標電話號碼，該預約管理伺服器根據該目標電話號碼及一顧客資料，判斷該顧客資料是否包含該目標電話號碼；及 當該預約管理伺服器判斷出該顧客資料包含該目標電話號碼，該預約管理伺服器根據該目標電話號碼對應之該顧客類別，產生包含該尖峰時段訂位資料及該離峰時段訂位資料或僅包含該離峰時段訂位資料的一預約網頁，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息。 A reservation management method, suitable for execution by a reservation management server, the reservation management method includes: The reservation management server determines whether the call request includes a target phone number belonging to a mobile phone number according to a call request from a terminal electronic device; When the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server judges whether the customer data includes the target phone number according to the target phone number and a customer data; and When the reservation management server judges that the customer information includes the target phone number, the reservation management server generates the peak hour reservation data and the off-peak time reservation data according to the customer category corresponding to the target phone number or A reservation webpage only including the reservation data of the off-peak time period, and sending a message including a reservation website corresponding to the reservation webpage according to the target phone number. 如請求項7所述的預約管理方法，其中，當該顧客分類指示出該顧客為好顧客，該預約管理伺服器產生包含該尖峰時段訂位資料及該離峰時段訂位資料的該預約網頁； 當該顧客分類指示出該顧客並非為好顧客，該預約管理伺服器產生僅包含該離峰時段訂位資料的該預約網頁。 The reservation management method as described in claim item 7, wherein when the customer classification indicates that the customer is a good customer, the reservation management server generates the reservation webpage including the reservation data of the peak time period and the reservation data of the off-peak time period ; When the customer classification indicates that the customer is not a good customer, the reservation management server generates the reservation webpage that only includes the off-peak time reservation information. 如請求項7所述的預約管理方法，其中，當該預約管理伺服器判斷出該通話請求並未包含行動電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示輸入行動電話號碼的一語音訊息給該終端電子裝置； 該終端電子裝置接收到該語音訊息後，傳送一目標電話號碼給該預約管理伺服器； 該預約管理伺服器於接收到該目標電話號碼後，根據該目標電話號碼及該顧客資料，判斷該顧客資料是否包含該目標電話號碼。 The reservation management method as described in claim 7, wherein, when the reservation management server determines that the call request does not include a mobile phone number, the reservation management server sends a prompt input through the voice call connection corresponding to the call request A voice message from the mobile phone number to the terminal electronic device; After receiving the voice message, the terminal electronic device sends a target phone number to the reservation management server; After receiving the target phone number, the reservation management server judges whether the customer information includes the target phone number according to the target phone number and the customer information. 如請求項7所述的預約管理方法，其中，當該預約管理伺服器根據該顧客資料及該目標電話號碼，判斷出該顧客資料並未包含該目標電話號碼，該預約管理伺服器經由對應該通話請求的語音通話連線，傳送提示接收訊息的一語音訊息給該終端電子裝置，並根據該目標電話號碼發送包含對應該預約網頁的一預約網址的一訊息，其中，該預約網址所對應的該預約網頁包含該尖峰時段訂位資料及該離峰時段訂位資料。The reservation management method as described in claim item 7, wherein, when the reservation management server judges that the customer data does not include the target phone number based on the customer data and the target phone number, the reservation management server passes the corresponding For the voice call connection of the call request, send a voice message prompting to receive the message to the terminal electronic device, and send a message including a reservation website corresponding to the reservation webpage according to the target phone number, wherein the reservation website corresponds to The reservation web page includes the peak hour reservation information and the off-peak hour reservation information. 如請求項7所述的預約管理方法，其中，該預約管理伺服器在判斷該顧客資料是否包含該目標電話號碼之前，該預約管理伺服器判斷一黑名單資料是否包含該目標電話號碼； 當該預約管理伺服器判斷出該黑名單資料包含該目標電話號碼，該預約管理伺服器根據對應該通話請求的語音通話連線，傳送相關於訂位導引的一訊息給該終端電子裝置； 當該預約管理伺服器判斷出該黑名單資料並未包含該目標電話號碼，該預約管理伺服器才判斷該顧客資料是否包含該目標電話號碼。 The reservation management method as described in claim 7, wherein, before the reservation management server judges whether the customer data contains the target phone number, the reservation management server judges whether a blacklist data contains the target phone number; When the reservation management server determines that the blacklist data includes the target phone number, the reservation management server sends a message related to the reservation guide to the terminal electronic device according to the voice call connection corresponding to the call request; When the reservation management server judges that the blacklist data does not include the target phone number, the reservation management server judges whether the customer data includes the target phone number.
TW110118017A 2021-05-19 2021-05-19 Reservation management system and method TWI764724B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
TW110118017A TWI764724B (en) 2021-05-19 2021-05-19 Reservation management system and method

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TW110118017A TWI764724B (en) 2021-05-19 2021-05-19 Reservation management system and method

Publications (2)

Publication Number Publication Date
TWI764724B TWI764724B (en) 2022-05-11
TW202247059A true TW202247059A (en) 2022-12-01

Family

ID=82594301

Family Applications (1)

Application Number Title Priority Date Filing Date
TW110118017A TWI764724B (en) 2021-05-19 2021-05-19 Reservation management system and method

Country Status (1)

Country Link
TW (1) TWI764724B (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7224784B2 (en) * 2003-12-19 2007-05-29 International Business Machines Corporation Subscriber service management
TW201118771A (en) * 2009-11-20 2011-06-01 Heimavista Inc On-line reservation system of website management platform
CN108288099A (en) * 2018-02-02 2018-07-17 成都智易生活管家家庭服务有限公司 A kind of reservation vehicle washing system based on credit grade
CN110572522A (en) * 2018-06-05 2019-12-13 北京京东尚科信息技术有限公司 method and device for reserving call back
TWM617391U (en) * 2021-05-19 2021-09-21 解邦緯 Booking management system

Also Published As

Publication number Publication date
TWI764724B (en) 2022-05-11

Similar Documents

Publication Publication Date Title
US9197479B2 (en) Systems and methods to manage a queue of people requesting real time communication connections
US9106473B2 (en) Systems and methods to connect buyers and sellers
US7720091B2 (en) Systems and methods to arrange call back
US8681778B2 (en) Systems and methods to manage privilege to speak
US8942683B2 (en) System and method of routing conference call participants
US9183559B2 (en) Systems and methods to convert a call generated from an advertisement
US8077849B2 (en) Systems and methods to block communication calls
US10574825B2 (en) Assisted-communication with intelligent personal assistant
US8848696B2 (en) Systems and methods to facilitate searches of communication references
US20070165608A1 (en) Systems and Methods to Prioritize a Queue
US9209984B2 (en) Systems and methods to facilitate communications
US8600027B1 (en) System and method for conference calling
US20070165841A1 (en) Systems and methods to provide guidance during a process to establish a communication connection
US20080275813A1 (en) Systems and Methods to Provide Connections for Real Time Communications and Commerce
US10554815B2 (en) System and method for establishing communications over a plurality of communications platforms
US20150341499A1 (en) Method and system for managing voice calls in association with social media content
US8837710B2 (en) Systems and methods to facilitate searches
TWM617391U (en) Booking management system
JP4920386B2 (en) Transaction inquiry system, transaction inquiry program, and transaction inquiry method
TWI764724B (en) Reservation management system and method
JP2003256384A (en) Schedule information management method and system, program, and recording medium storing it
CN101933309A (en) A method and apparatus for providing a prompt information to a user in a communication system
KR100597279B1 (en) Method for providing answer in voice via a collect call and system thereof

Legal Events

Date Code Title Description
MM4A Annulment or lapse of patent due to non-payment of fees