KR20230060883A - Sever and method for providing a civil service related to the water supply based GIS - Google Patents

Abstract

A waterworks complaint service providing server and method are provided. In the database, a number of administrative district maps that display the management area differently according to the administrative district unit and civil petition data related to waterworks generated in the management area are stored. According to the above, the civil complaint data stored in the database is analyzed to create a civil complaint occurrence situation, a civil complaint analysis screen showing the generated civil complaint occurrence situation and additional information to determine the cause of the civil complaint occurrence, and the above management provided by the portal site A civil complaint map screen is created by overlapping a regional portal map and one of a number of administrative district maps and adding a civil complaint point to the overlapped map.

Description

Server and method for providing a civil service for waterworks {Sever and method for providing a civil service related to the water supply based GIS}

The present invention relates to a server and method for providing a civil complaint service for waterworks, and more particularly, to a server and method for providing a civil petition service for waterworks providing civil petition information related to waterworks together with GIS-based water supply information.

Civil complaints related to waterworks are increasing due to aging of waterworks pipes or external factors. Therefore, efforts are being made to analyze civil complaint data by collecting the types and dates of civil complaints, the external environment, etc. when civil complaints occur, and to identify the causes of civil complaints.

However, since there is no service that allows users to grasp civil complaint-related water supply information and civil complaint area at a glance, administrators have difficulty in grasping civil complaints, the location of civil complaints, and water supply information at that time at a glance. .

Domestic Patent No. 10-1582268 (2015.12.28)

In order to solve the above problems, the technical problem to be achieved by the present invention is a waterworks civil complaint service that can provide water supply information related to civil complaints by displaying civil complaint information related to waterworks on a map in which a GIS-based map and a portal map are overlapped. It is to present the providing server and method.

The problems of the present invention are not limited to those mentioned above, and other problems not mentioned will be clearly understood by those skilled in the art from the description below.

As a means for solving the above-described technical problem, according to an embodiment of the present invention, a waterworks complaint service providing server includes a plurality of administrative district maps that display a management area differently according to an administrative district unit, and A database for storing civil complaint data related to waterworks (hereinafter, referred to as 'waterworks civil complaint data'); And when the user terminal accesses the web page, the civil complaint data stored in the database is analyzed according to the user request of the user terminal to generate a civil complaint occurrence situation, and the generated civil complaint occurrence situation and the cause of civil complaint occurrence by civil complaint type are determined. A civil complaint analysis screen showing additional information for identification is created, a map of the management area provided by the portal site (hereinafter referred to as 'portal map') is overlapped with one of the plurality of administrative district maps, and the overlapped A processor that creates and provides a civil complaint map screen that adds and shows civil complaint points on the map;

The processor extracts the civil petition data corresponding to the set inquiry period among the stored civil petition data from the database and then analyzes the civil petition occurrence trend by civil petition type, and the civil complaint occurrence trend that provides the detailed situation of the civil complaint that occurred at a specific time among the civil petition occurrence trends analysis module; And if a civil complaint type that requires identification of a cause is selected from among a plurality of civil complaint types, data (hereinafter referred to as 'linked data') set to be interlocked in advance to determine the cause of the selected civil complaint type is transferred to the civil complaint of the selected civil complaint type. It includes a waterworks big data linkage module provided along with the trend of occurrence.

When the administrative district map of the management area, inquiry period, and civil petition type are selected by the user, the processor generates an overlapping map in which the selected administrative district map and portal map are overlapped, and among the civil complaint data generated in the inquiry period and a spatial analysis module that extracts civil petition data corresponding to the selected civil petition type from the database, identifies a location where the extracted civil petition data is generated, and displays a civil petition occurrence point on the overlapping map.

The spatial analysis module, when one of the plurality of civil complaint occurrence points displayed on the overlapping map is selected, checks civil petition data generated at the selected civil complaint occurrence point in the database and visually provides it.

The spatial analysis module, when a point is selected from the displayed overlapping map, checks all civil petition data generated in the administrative district to which the selected point belongs from the database and visually provides them, and provides them visually, and the administrative district to which the selected point belongs is divided by a boundary defined in an administrative district map currently selected to be overlapped among the plurality of administrative district maps.

In the database, a water supply area map and a pipe network map showing water supply area information of the management area are further stored, and the spatial analysis module, when a display of water supply area information or a pipe network map corresponding to the selected civil complaint point is requested, stored in the database A water supply area map or a pipe network map is processed to be overlapped on the portal map.

On the other hand, according to another embodiment of the present invention, a method for providing a civil complaint service for waterworks by a service providing server for waterworks, (A) analyzing civil complaint data accumulated and stored in a database according to a user request of a user terminal accessed through a web page to file a complaint Generating an occurrence situation and generating a civil complaint analysis screen showing the generated civil complaint occurrence situation and additional information for determining the cause of the civil complaint; (B) transmitting the generated civil complaint analysis screen to a user terminal; (C) When a map display request is received from the user terminal, a map of the management area provided by the portal site (hereinafter referred to as a 'portal map') and one of the plurality of administrative district maps are overlapped, and the overlapping Generating a civil complaint map screen showing a civil complaint point added to the map; and (D) transmitting the generated civil application map screen to a user terminal.

According to the present invention, it is possible to intuitively check and analyze the distribution of civil complaints by district by projecting the GIS data of the administrative district to be managed and the point of occurrence of civil complaints related to waterworks on a portal map.

In addition, according to the present invention, civil complaint data in a specific area is analyzed by month, season, and civil complaint type, and provided as a graph, and the civil complaint occurrence point is marked on the map so that the user can easily check information related to the civil complaint, and the occurrence of civil complaint It can be used to determine the cause.

In addition, according to the present invention, by projecting the geographic information of the water supply area on the portal map, it is possible to contribute to the investigation of the cause of civil complaints or the resolution of civil complaints by providing information such as water usage, construction status, construction schedule, etc. there is.

The effects of the present invention are not limited to those mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description below.

1A is a diagram showing a GIS-based waterworks civil application service providing system using a web according to an embodiment of the present invention;
1B is a block diagram functionally illustrating a processor 150;
2 is an exemplary diagram of a performance indicator analysis screen 200;
3 is an example of a civil petition analysis screen 300;
4 is an example of a waterworks big data linkage screen 400;
5 and 6 are examples of civil complaint map screens 500 and 600, and
7 is a flowchart schematically illustrating a method for integrating and mapping ecosystem service evaluation information based on GIS according to an embodiment of the present invention.

Hereinafter, the present invention will be described in detail with reference to the drawings. In describing the specific embodiments below, various specific contents are prepared to more specifically describe the invention and aid understanding. However, readers who have knowledge in this field to the extent that they can understand the present invention can recognize that it can be used without these various specific details.

In some cases, it is mentioned in advance that parts that are commonly known in describing the invention and are not greatly related to the invention are not described in order to prevent confusion for no particular reason in explaining the present invention.

In addition, in this specification, terms such as 'unit', 'module', 'server', 'system', 'device' or 'terminal' refer to functional and structural aspects of hardware and software driven by the hardware or for driving the hardware. It may also be intended to refer to a combination.

Here, the hardware may be a data processing device including a CPU or other processor or graphic card. Also, software driven by hardware may refer to a running process, an object, an executable file, a thread of execution, a program, and the like.

In addition, the terms may mean a predetermined code and a logical unit of hardware resources for executing the predetermined code, and do not necessarily mean physically connected codes or one type of hardware in the present invention. can be easily deduced to the average expert in the art.

In addition, in this specification, DB may mean a functional and structural combination of software and hardware for storing information corresponding to each DB. The DB may be implemented with at least one table, and may further include a separate database management system (DBMS) for searching, storing, and managing information stored in the DB. In addition, it can be implemented in various ways, such as a linked-list, tree, or relational DB, and includes all data storage media and data structures capable of storing information corresponding to the DB.

Each component shown in FIGS. 1A and 1B indicates that it may be functionally and logically separated, and does not necessarily mean that each component is divided into a separate physical device or written in a separate code. An average expert in the art will be able to reason easily.

FIG. 1A is a diagram illustrating a GIS-based water supply civil application service providing system using a web according to an embodiment of the present invention, and FIG. 1B is a block diagram functionally illustrating a processor 150. Referring to FIG.

The web-based GIS-based civil complaint service provision system for water supply according to an embodiment of the present invention manages information about water supply management and civil complaints by projecting and displaying information related to water supply in a water supply area and civil complaint data related to water supply on a map based on location. and history management service, and by analyzing the distribution of civil complaints, it is possible to investigate the causes of civil complaints and seek solutions.

Referring to FIG. 1A , the water supply civil petition service providing system according to an embodiment of the present invention includes a user terminal 10 and a GIS-based water supply civil petition service providing server 100 using the web.

The user terminal 10 is a mobile terminal such as a personal computer or a smartphone, and accesses the waterworks civil petition service providing server 100 through an application program provided by the waterworks civil petition service providing server 100 or through a web browser to generate civil complaints. Information related to may be requested, and corresponding information may be provided through a web GUI.

If the user and the service manager have the same authority, the user may directly manipulate the waterworks civil petition user interface 110 to control the operation of the waterworks civil petition service providing server 100, and as described above, the user terminal 10 It can also be controlled remotely via

The water service civil complaint service providing server 100 is a server that provides a GIS-based water supply information providing service and civil complaint management service, and includes a user interface unit 110, a communication interface unit 120, a database 130, a memory 140 and The processor 150 may be included.

The user interface unit 110 provides an interfacing path between the service manager and the integrated mapping server 100, and may include a keyboard, a touch panel, and a display panel. In an embodiment of the present invention, a case where a user executes remote access through a web browser in the user terminal 10 will be described as an example.

The communication interface unit 120 includes a communication circuit for accessing a network for communication with the user terminal 10 . The communication circuit includes at least one of a cellular communication circuit, a short-distance wireless communication circuit, a global navigation satellite system (GNSS) communication circuit, a local area network (LAN) communication circuit, or a power line communication circuit. It may be implemented as a single chip or may be implemented as separate chips.

The database 130 stores performance indicator data related to civil complaints. The performance indicator data provides information such as the goal of the performance indicator related to civil complaints, the cumulative status, the current month status, and the amount of change from the previous year. For example, the processing time for each detailed type of civil complaint and the number of civil complaints that have occurred so far are included, which can be used as basic data to identify items that need improvement or achieve goals.

The cumulative status is the status of performance indicators from January of this year to the time of inquiry, the status of this month is the status of performance indicators of the month at the time of inquiry, and the year-over-year comparison is expressed separately as a comparison with the status of the same month of the previous year.

In addition, in the database 130, administrative district maps, water supply district maps, pipe network maps, etc. of managed areas for managing water supply and civil complaints and providing civil complaint management services may be stored as Geographic Information System (GIS) files. .

Administrative district map is a map that divides the boundaries within the management area differently according to the administrative district unit. Administrative district units are units such as provinces, cities, metropolitan cities, districts, and dongs, and regional boundaries are displayed differently on administrative district maps. For example, on a map of administrative districts bordering small districts, boundaries based on road numbers may be displayed, and on maps of administrative districts bordering mid-districts, boundaries corresponding to dongs may be displayed.

The water supply zone map is a GIS-based map that shows the water supply zone information of the management area. The water supply area information is information about the area where water is supplied by the water supply pipe in the management area, and includes information related to water supply such as water consumption, water supply facility status, water supply area status, waterworks construction status, and construction schedule.

The pipe network map is a GIS-based map that displays water facilities such as water pipes and attached valves in the management area.

In addition, the database 130 stores civil petition data related to water supply (hereinafter referred to as 'water supply civil complaint data') generated in the management area together with attribute information. Attribute information of civil complaint data includes civil complaint occurrence date, civil complaint type, and civil complaint occurrence area (location information).

Complaint types are classified into higher categories such as water quality complaints, leaks and other reports.

Water quality civil complaints are further classified into subcategories such as muddy water, foreign matter, tap water smell, rust water, tap water status, white water phenomenon, sediment, silk coat leakage, and others.

Water leakage is classified into subcategories such as road leakage, service line leakage, indoor leakage detection, meter room leakage, underground leakage (self), underground leakage (service), meter cover leakage, pipe network leakage, and domestic leakage.

Other reports are classified into subcategories such as freezing, freezing, water release related, and other failures as subcategories.

In addition, the database 130 stores measurement water level and measurement date information. The measured water level may be, for example, a water level inside a pipe sensed by a water level sensor provided in a manhole or a water level outside the pipe. The measured water level can be used as one of the leak cause candidates when civil complaints related to leaks occur.

In addition, the database 130 may further store meteorological information including an average temperature, a minimum temperature, a maximum temperature, precipitation, rainfall, snowfall, and the like on a day when civil complaints occur. Alternatively, weather information may be provided in conjunction with a server (not shown) providing weather information.

Memory 140 may include volatile memory and/or non-volatile memory. The memory 140 includes, for example, commands or data related to the components 110 to 150, one or more programs, in order to implement and/or provide operations, functions, etc. provided by the waterworks complaint service providing server 100. And/or software, operating system, etc. may be stored.

The program stored in the memory 140 analyzes the civil application data stored in the database 130, displays the analysis result by overlapping it on a GIS-based map, one of the open source geographic information systems, and provides a web GUI (Graphic User Interface). It may include a civil complaint service program and a web GUI program to provide service through

The web GUI program creates a GIS-based map (eg, SHP map file) as a web GUI (eg, web page) that a user can check, and the generated web GUI is displayed on a user terminal (10 ) is provided.

The processor 150 executes one or more programs stored in the memory 140 to control the overall operation of the water supply service providing server 100 .

When the user terminal 10 accesses the web page, the processor 150 analyzes the civil petition data stored in the database 130 according to the user request of the user terminal 10 to create a civil complaint occurrence situation, and the generated civil complaint occurrence situation And, a civil complaint analysis screen 300 showing additional information for determining the cause of civil complaints for each civil complaint type may be generated in the form of a web page. In addition, the processor 150 overlaps a map of the management area provided by the portal site (hereinafter, referred to as a 'portal map') with one of a plurality of administrative district maps for the management area, and places civil complaints on the overlapped map. Civil application map screens 500 and 600 showing by adding may be generated and provided to the user terminal 10 .

To this end, the processor 150 may include a performance indicator analysis module 151, a civil complaint analysis module 153, a waterworks big data linkage module 155, and a space analysis module 157, as shown in FIG. 1B. .

The performance indicator analysis module 151 may analyze and visualize performance indicators related to civil complaints stored in the database 130 . The performance indicator analysis module 151 visualizes the achievement status of indicators through links between data related to performance indicators, and provides basic data for setting tasks and progress directions for achieving performance indicators goals. When the user accesses the website of the waterworks complaint service providing server 100 through a web browser and selects a performance indicator tool from among a plurality of menus displayed on the web page, the performance indicator analysis module 151 performs the performance as shown in FIG. The indicator analysis screen 200 is created.

Referring to FIG. 2, the performance indicator analysis screen 200 has one indicator as a key performance indicator and five indicators as management performance indicators, and the performance indicator analysis module 151 has a performance target and cumulative status of each indicator. , current month status, year-on-year increase, etc. are analyzed and displayed on the performance indicator analysis screen 200. In addition, the performance indicator analysis module 151 may calculate the monthly performance indicator status of last year and the monthly performance indicator status of this year for the performance indicator, and provide them in the form of a graph for comparison.

Cumulative status is the performance indicator status from January of this year to the time of inquiry, current month status is the performance indicator status at the time of inquiry (month), and year-over-year status is compared with the status of the same month of the previous year (expressed separately as increase or decrease) ) means

The civil complaint analysis module 153 extracts the civil complaint data corresponding to the set inquiry period from among the civil complaint data stored in the database 130 from the database 130 and analyzes the civil complaint occurrence trend by civil complaint type, and the civil complaint occurrence trend at a specific time You can provide detailed circumstances of the civil complaint that has occurred.

In detail, when the user selects a civil complaint analysis tool and an area to analyze civil complaints among a plurality of menus displayed on the web page, the civil complaint analysis module 153 generates a civil complaint analysis screen 300 as shown in FIG. can

Referring to FIG. 3 , the civil petition analysis screen 300 includes a inquiry period setting menu 310, a civil petition type menu 320, and an area 330 showing civil petition analysis results. Civil complaint analysis module 153 extracts and analyzes civil petition data corresponding to the selected inquiry period and civil petition type from the database 130 when the user selects the inquiry period and civil complaint type from the user terminal 10 to file a civil complaint. A graph visualizing the occurrence status 331, the detailed status 332 of civil complaints occurring at a specific time, and the specific civil complaint occurrence status 333 is displayed on the civil complaint analysis screen 300.

Civil complaint occurrence status 331 indicates civil complaint types according to a time range such as a time when civil complaints are concentrated, a month, or a season. This allows administrators to easily check when civil complaints were concentrated and make decisions about related actions.

The detailed status of civil complaints at a specific time (332) can be used as data for identifying the cause of civil complaints through the linkage of waterworks big data, for example, by showing which civil complaints occurred in detail at a time when civil complaints increased. can

The specific civil complaint occurrence status 333 may be provided for the civil complaint type selected from the civil complaint type menu 320 .

If, for example, through the analysis of the trend of civil complaints, the increase in civil complaints of indoor water leakage in winter is confirmed, it can be used as basic data for decision-making in carrying out projects such as improving and replacing indoor water supply pipes and reducing the frequency of water meter inspection to reduce civil complaints. .

The water supply big data linkage module 155 is configured to interlock with water supply big data (hereinafter referred to as , referred to as 'linked data') can be provided along with the trend of civil complaints of the selected civil complaint type.

In detail, when a user selects a waterworks big data interworking tool and a civil complaint type to identify the cause among a plurality of menus displayed on the web page, the waterworks big data interlocking module 155 causes the civil complaint mapped to the selected civil complaint type. Items are checked in the database 130, and interlocked data corresponding to the identified items causing civil complaints are generated as a graph to provide a waterworks big data interlocking screen 400 as shown in FIG. 4.

Referring to FIG. 4 , when the user selects freezing/freezing as a complaint type on the waterworks big data linkage screen 400, the waterworks big data linkage module 155 checks temperature as a cause of civil complaints mapped to freezing/freezing. And, the civil complaint analysis result of the civil complaint occurrence analysis module 153 and the temperature data (ie, linked data, 410) at the time when the freezing/freezing civil complaint occurred may be visualized and provided. The user can select data to be added to or deleted from the linked data in the linked data setting menu 420 .

In addition, the waterworks big data linkage module 155 connects the amount of civil complaints with foreign substances and water consumption data to support decision-making on setting a policy concentration period for reducing civil complaints, In connection with this, it can be used as decision-making data for pipe cleaning business and prioritization of old pipe replacement.

In addition, the water supply big data linkage module 155 may provide the user terminal 10 with the measured water level measured in the manhole, the date of measurement, and weather information for civil complaints related to water leakage.

The spatial analysis module 157 creates an overlapping map in which the administrative district map of the management area, inquiry period, and civil petition type are selected by the user, and overlaps the selected administrative district map with the portal map, and civil complaint data generated in the selected inquiry period. Civil petition data corresponding to the selected civil petition type is extracted from the database 130, and the location where the extracted civil petition data is generated is checked to display the civil petition occurrence point on the overlapping map.

In detail, when a user selects a spatial analysis tool and a management region from among a plurality of menus displayed on a web page, the spatial analysis module 157 displays an administrative district map menu 510 of the management region and a search period setting menu 520. ), a civil petition map screen 500 including a civil petition type selection menu 530 and a portal map display area 540 is created as shown in FIG. The administrative district map menu 510 includes a small district boundary administrative district map, a central district boundary administrative district map, and a large district boundary administrative district map in which administrative areas are divided into different boundaries. A general map of the selected management area is displayed on the portal map display area 540 .

When the user selects the type of administrative district map, inquiry period, and civil complaint type on the civil application map screen 500, the spatial analysis module 157 overlays the GIS administrative district map corresponding to the selected administrative district map on the portal map, Among the civil complaint data corresponding to the selected civil complaint type, civil complaint data generated during the search period are extracted. The spatial analysis module 157 checks the generated location of the extracted civil petition data and creates a civil petition map screen 600 displaying the location where the civil petition occurred on the overlapped map as shown in FIG. 6 . Accordingly, the spatial analysis module 157 may provide a spatial pattern analysis of civil complaints by linking the civil petition analysis result with the GIS program.

When the user selects one of the plurality of civil complaint points displayed on the overlapping map of the civil complaint map screen 600, the spatial analysis module 157 checks the civil complaint data generated at the selected civil complaint point in the database 130 to file a civil complaint. Information can be presented visually.

In addition, when a point is selected from the displayed overlapping map, the spatial analysis module 157 checks all civil complaint data generated in the administrative district to which the selected point belongs in the database 130 to visually display the date of occurrence of the civil complaint, the type of civil complaint, and the like. may also be provided. The boundary of the administrative district to which the selected branch belongs is divided by the boundary defined in the administrative district map currently selected to overlap. For example, if the selected administrative district map is divided into eup, myeon, dong, middle, and dong units, the spatial analysis module 157 visually provides civil petition data generated in all dongs to which the selected branch belongs.

In addition, when a user requests display of water supply area information or a pipe view map corresponding to a selected civil complaint point, the spatial analysis module 157 may superimpose the water supply area map or pipe view map stored in the database 130 on the portal map.

7 is a flowchart schematically illustrating a method for integrating and mapping ecosystem service evaluation information based on GIS according to an embodiment of the present invention.

Since the method for providing civil petition for waterworks service shown in FIG. 7 operates by the server 100 for providing civil petition for waterworks described with reference to FIGS. 1A to 6 , detailed description thereof will be omitted.

The waterworks civil complaint service providing server 100 analyzes the civil complaint data accumulated and stored in the database 130 according to the user request of the user terminal 10 accessed through the web page to create a civil complaint occurrence situation, and the generated civil complaint occurrence situation , Civil complaint analysis screens 300 and 400 showing additional information for identifying the cause of civil complaints are generated (S710).

The waterworks civil petition service providing server 100 transmits the civil complaint analysis screens 300 and 400 generated in step S710 to the user terminal 10 (S720).

When a request for displaying a civil complaint map is received from the user terminal 10, the waterworks complaint service providing server 100 displays a portal map of the management area and one administrative district map selected by the user from among a plurality of GIS-based administrative district maps. Civil complaint map screens 500 and 600 are generated by overlapping and showing civil complaint points by adding them to the overlapped map (S730).

The waterworks civil petition service providing server 100 transmits the civil petition map screens 500 and 600 generated in step S730 to the user terminal 10 (S740).

When one civil complaint point is selected from the overlapping map displayed on the civil complaint map screen 600 from the user terminal 10, the waterworks civil complaint service providing server 100 checks the civil complaint data generated at the selected civil complaint point in the database 130 A civil complaint occurrence detailed screen (not shown) visually providing civil petition information is generated (S750). The civil complaint generation detailed screen generated in step S750 may include the type of civil complaint that occurred at the selected point, the date of occurrence, weather information on the occurrence date, water supply information, and the like.

The waterworks civil petition service providing server 100 transmits the civil petition generation detailed screen generated in step S750 to the user terminal 10 (S760).

According to the above-described embodiment of the present invention, the waterworks civil petition service providing server 100 transmits the current status of water supply facilities and water supply areas through geographic information of water supply areas, and other GIS data such as administrative district data or pipework maps through the portal. By overlapping the projection on the map, it is possible to check the map information and civil complaint information related to civil complaints by region, and to easily grasp information on water supply areas by administrative districts, thereby improving the efficiency of providing civil complaints services.

In the above, even though all the components constituting the embodiment of the present invention have been described as being combined or operated as one, the present invention is not necessarily limited to these embodiments. That is, within the scope of the object of the present invention, all of the components may be selectively combined with one or more to operate. In addition, although all of the components may be implemented as a single independent piece of hardware, some or all of the components are selectively combined to perform some or all of the combined functions in one or a plurality of pieces of hardware. It may be implemented as a computer program having. Such a computer program may implement an embodiment of the present invention by being stored in a computer readable storage medium, read and executed by a computer.

On the other hand, although the above has been described and illustrated in relation to preferred embodiments for illustrating the technical idea of the present invention, the present invention is not limited to the configuration and operation as shown and described in this way, and departs from the scope of the technical idea. It will be apparent to those skilled in the art that many changes and modifications can be made to the present invention without modification. Accordingly, all such appropriate alterations and modifications and equivalents are to be regarded as falling within the scope of the present invention. Therefore, the true technical protection scope of the present invention should be determined by the technical spirit of the attached claims.

10: user terminal
100: Waterworks complaint service providing server

Claims (7)

A database for storing a plurality of administrative district maps that display management areas differently according to administrative district units and civil petition data related to water supply (hereinafter, referred to as 'water supply civil complaint data') generated in the managed areas; and
When a user terminal accesses a web page, an add-on for analyzing civil complaint data stored in the database according to a user request of the user terminal to generate a civil complaint occurrence situation, and identifying the generated civil complaint occurrence situation and the cause of civil complaint occurrence. A civil complaint analysis screen showing information is created, a map of the management area provided by the portal site (hereinafter referred to as 'portal map') is overlapped with one of the plurality of administrative district maps, and civil complaints occur on the overlapped map. A processor that creates and provides a civil complaint map screen that shows additional points;
A waterworks complaint service providing server that includes a.
According to claim 1,
the processor,
After extracting the civil petition data corresponding to the set inquiry period among the stored civil petition data from the database and analyzing the civil petition occurrence trends by civil petition type, civil complaint occurrence analysis module providing detailed circumstances of civil complaints occurring at a specific time among the civil petition occurrence trends; and
When a civil complaint type requiring identification of a cause is selected from among a plurality of civil complaint types, data set to be interlocked in advance (hereinafter referred to as 'interlocked data') to determine the cause of the selected civil complaint type is generated by the civil complaint of the selected civil complaint type. Waterworks big data interworking module provided with trend;
A waterworks complaint service providing server that includes a.
According to claim 1,
the processor,
When the administrative district map of the management area, the inquiry period, and the civil complaint type are selected by the user, an overlapping map is created by overlapping the selected administrative district map and the portal map, and among the civil complaint data generated during the inquiry period, the selected civil complaint type A spatial analysis module for extracting corresponding civil complaint data from a database, identifying a location where the extracted civil complaint data occurred, and displaying a civil complaint occurrence point on the overlapping map;
A waterworks complaint service providing server that includes a.
According to claim 3,
The spatial analysis module,
When one of the plurality of civil complaint points displayed on the overlapping map is selected, the waterworks civil complaint service providing server visually checks the civil petition data generated at the selected civil complaint point in the database and provides it visually.
According to claim 3,
The spatial analysis module,
When a point is selected from the displayed overlapping map, all civil petition data generated in the administrative district to which the selected point belongs is checked in the database and visually provided,
The administrative district to which the selected branch belongs is divided by a boundary defined in an administrative district map currently selected to overlap among the plurality of administrative district maps.
According to any one of claims 4 and 5,
The database further stores a water supply area map and a pipe network map showing water supply area information of the management area,
The spatial analysis module,
When the display of water supply area information or pipe network map corresponding to the selected civil complaint point is requested, a water service civil complaint service providing server processing such that the water supply area map or pipe network map stored in the database is overlapped on the portal map.
In the water supply civil complaint service providing method of the water supply civil complaint service providing server,
(A) Additional information to analyze the civil complaint data accumulated in the database according to the user request of the user terminal accessed through the web page to create the civil complaint occurrence situation, and to identify the generated civil complaint occurrence situation and the cause of the civil complaint occurrence Generating a civil complaint analysis screen showing a;
(B) transmitting the generated civil complaint analysis screen to a user terminal;
(C) When a map display request is received from the user terminal, a map of the management area provided by the portal site (hereinafter referred to as a 'portal map') and one of the plurality of administrative district maps are overlapped, and the overlapping Generating a civil complaint map screen showing a civil complaint point added to the map; and
(D) transmitting the generated civil application map screen to a user terminal;
A method for providing civil complaint service for waterworks of a service providing server for waterworks including a.

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